construction collaboration 2010
DESCRIPTION
Describes the development of the UK construction collaboration technology market since the late 1990s, and looks at current and future trends in adoption, including BIM, SaaS, Web 2.0TRANSCRIPT
pwcom.co.uk
October 2010
Construction collaboration:
from pre-Web to Web 1.0, to Web 2.0 and beyond ….
by Paul Wilkinson(pwcom.co.uk)
pwcom.co.uk
• Who is Paul Wilkinson?• Introducing construction collaboration technologies• Development of the UK market• Benefits of online collaboration – NCCTP research
2006• Overcoming resistance• New directions for collaboration
• beyond file-sharing (eg: process management, financial control, mobile working)
• The ‘I’ in BIM• the SaaS (Software-as-a-Service) revolution• Web 2.0 (and 3.0)
• Summary
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Who am I?• worked in construction industry since 1987
– in-house: Halcrow, Tarmac/Carillion, BIW– current/recent clients: BIW, Constructing Excellence,
4Projects, Incite, Slider Studio, tCn, Woobius • author of book on construction
collaboration technologies (2005)• Wikipedian (2003), blogger (2005),
Tweeter (2008)
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
• Face-to-face• Written word• Hand drawings• Telephone• Telegram• Telex• Fax• CAD• Email• Groupware (eg: Lotus Notes)• File transfer protocol (FTP)• Websites• Intranets, enterprise portals• Video- and tele-conferencing
• Extranets• Web-conferencing applications• File-sharing (P2P)• Instant messaging• Discussion forums• Wikis• Blogs• RSS• Social networking• Social search, tagging, sharing• Mashups: Mapping, time-lines,
etc• Virtual worlds
Web 2.0BIM
SaaS
Cloud computin
g
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
SpecsDrawingsMinutesProgrammesCost planscorrespondenceetc
EmailFaxCourierPost (CD, paper)
Traditionally…
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Traditional AEC collaboration: issues• Incompatible IT = unreadable data = heavy reliance on
paper• Extensive – and expensive – production of paper• Email overload• No single version of ‘the truth’• ‘Islands’ of information• Poor security• Low transparency of information, opaque processes• No complete project record, no audit trail, risk of
disputes/litigation• Low quantity/quality of information for FM or O&M
purposes
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
• Fewer interoperability issues
• Less paper
• Latest information available to all
• Complete record of project
• Full information audit trail
• Single central repository of information
• Greater re-use of information (eg: for H&S File, standards, tendering, defects mgmt, O&M, etc)
What does it look like…?
So collaborate!
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
pwcom.co.uk
pwcom.co.uk
pwcom.co.uk
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Technology issues (1):• Standards
• a la “Betamax or VHS”? • Interoperability
• Cost• do we need new hardware/software (eg: CAD)?• new telecoms links?• printing costs pushed down supply chain?• clients might expect lower fees?
• Training• Implementation
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Technology issues (2):• Industry slow to adopt new technology
• Legal status of electronic communication• Contractual relationships with technology provider• ASP service interruption or unforeseen termination• Preference for paper• Copyright, archive concerns
• Suspicion/fear re web-based or web-enabled technologies• Security – hacking, viruses• Reliability – 24/7 access, backup• Too transparent (threat to old-style attitudes)
• ‘Dot.com doubt’ – re ASP/SaaS/on-demand providers• Too many suppliers• Who will survive?
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
• Mid 1990s first experiments with project websites
• Late 1990s project websites used to host documents and drawings
• 2000 Dot.com boom … and bust!
• 2000-2002 internet faith low; slow growth for survivors
• 2003-2005 increased internet faith; more sustained growth;
web-based collaboration becoming normal
• 2008-2009 Recession and the rise of low-cost solutions
• 2010- Collaboration - so what? What next?
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
UK market
UK AEC collaboration market - development
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
Ma
rke
t sha
re
Sophistication/functionality
4Projects
Aconex
BIW
Asite
Buzzsaw
CTSpaceUnit4
Cadweb
Causeway
ePIN
ProjectWise
Sarcophagus
Woobius Union Square
iSite
Collabor8onlineCloudsUK
StickyWorld
pwcom.co.ukUK AEC collaboration market -
developmentPROCESSES NEXT?
COLLABORATION 1.0
PEOPLETECHNOLOGIESAGENDA
Collaboration vendors - UK turnover 2003-2009
0
1
2
3
4
5
6
7
8
31
/03
/20
03
30
/06
/20
03
30
/09
/20
03
31
/12
/20
03
31
/03
/20
04
30
/06
/20
04
30
/09
/20
04
31
/12
/20
04
31
/03
/20
05
30
/06
/20
05
30
/09
/20
05
31
/12
/20
05
31
/03
/20
06
30
/06
/20
06
30
/09
/20
06
31
/12
/20
06
31
/03
/20
07
30
/06
/20
07
30
/09
/20
07
31
/12
/20
07
31
/03
/20
08
30
/06
/20
08
30
/09
/20
08
31
/12
/20
08
31
/03
/20
09
30
/06
/20
09
30
/09
/20
08
31
/12
/20
09
Year-end
£ m
illi
on
iSite
Asite
Unit4 Collaboration
4Projects
BuildOnline (UK) Ltd
Aconex [UK revenues only]
BIW Technologies
pwcom.co.ukUK AEC collaboration market -
developmentPROCESSES NEXT?
COLLABORATION 1.0
PEOPLETECHNOLOGIESAGENDA
Collaboration vendors - UK profit/loss 2003-2009
-5
-4
-3
-2
-1
0
1
2
3
31
/03
/20
03
30
/06
/20
03
30
/09
/20
03
31
/12
/20
03
31
/03
/20
04
30
/06
/20
04
30
/09
/20
04
31
/12
/20
04
31
/03
/20
05
30
/06
/20
05
30
/09
/20
05
31
/12
/20
05
31
/03
/20
06
30
/06
/20
06
30
/09
/20
06
31
/12
/20
06
31
/03
/20
07
30
/06
/20
07
30
/09
/20
07
31
/12
/20
07
31
/03
/20
08
30
/06
/20
08
30
/09
/20
08
31
/12
/20
08
31
/03
/20
09
30
/06
/20
09
30
/09
/20
08
31
/12
/20
09
Year-end
£ m
illi
on
BIW Technologies
Aconex [UK revenues only]
BuildOnline (UK) Ltd
4Projects
Unit4 Collaboration
Asite
iSite
pwcom.co.ukUK AEC collaboration market -
developmentPROCESSES NEXT?
COLLABORATION 1.0
PEOPLETECHNOLOGIESAGENDA
UK market growth 2003-2008 (including "others")
0
5
10
15
20
25
30
2003 2004 2005 2006 2007 2008
£m
Aconex
BIW Technologies
BuildOnline (UK) Ltd
4Projects
Unit4 Collaboration
Asite
Isite
Others*
pwcom.co.ukUK AEC collaboration market -
developmentPROCESSES NEXT?
COLLABORATION 1.0
PEOPLETECHNOLOGIESAGENDA
Market share 2008 (including "others")
iSite5%
Asite7%
Unit4 Collaboration12%
4Projects16%
BuildOnline (UK) Ltd6%
BIW Technologies27%
Aconex7%
0%0%
*Others20%
pwcom.co.uk
What are the benefits?
Market research conducted April-May 2006
User views (not vendor hype)
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
9.3
6.9
0
1
2
3
4
5
6
7
8
9
10
Without collaboration With collaboration
Base: 194
# of days
26% time saving on average overall
Net Average Drawing Approval times
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Main benefits experienced in project management,communications and team working…
85% 83%68% 63% 60%
13%8%
22%22% 26%
0%
20%
40%
60%
80%
100%
Info availablecentrally
Less money spent oncouriers/post
Dispersed teamswork better together
Easier to link smallcompanies to large
Bettercommunications
Substantial Benefit (4 or 5 out of 5) Moderate Benefit (3/5)
Base: 272
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Main benefits experienced in document management,storage and retrieval
82% 75% 74% 72% 70%
11% 18% 16% 18% 15%
0%
20%
40%
60%
80%
100%
Less chance of losingimportant documents
Information is moresecure
Distribution &production costs are
less
Archived informationcan be found faster
Need less storagespace
Substantial Benefit (4 or 5 out of 5) Moderate Benefit (3/5)Base: 272
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Main benefits experienced in hand-over, commissioning, operations and maintenance
86%
66% 64% 61% 60%
6%
20% 24%17% 25%
0%
20%
40%
60%
80%
100%
Documents can beaccessed 24/7
Archive of H&Sinformation
Achive of FMinformation
Costs less to maintaindocuments
Documentsammended faster &
more easily
Substantial Benefit (4 or 5 out of 5) Moderate Benefit (3/5)
Base: 105 involved with this phase of projects
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
96% feel they benefit from using the technology Client preference for contractors who are willing to
work with or have experience of the technology Several benefits are widely accepted/associated
with the technology (following seen as substantial by 80%+ of users): Documents can be accessed 24/7 Project information available centrally Less money spent on couriers/post Less chance of losing important documents Better audit trail
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Strong commitment to a still evolving technology (it took 10+ years for CAD to become commonplace)
Vendors need to do more to overcome designers’ and sub-contractors’ reservations
time and cost savings were not ranked as the most important areas of differentiation – the key perceived benefits relate to better control, communication and collaboration
Perceived obstacles mainly relate to people and processes (eg: implementation, education/training issues), not technology
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Construction collaboration technologies
People, processes (80%) and technology (20%)
Barriers to adoption: Resistance to principle of collaborative working Resistance to adoption of new technology
Overcoming resistance
pwcom.co.uk
How will we get there?
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
internet
technologies
EDMS, FTP,
file-sharing, Web 1.0BIM, Web 2.0, Web 3.0
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Construction Collaboration
Financial tools
Business processes
CAD/BIM vendors
Generic collaboration
tools
Project management
tools FM tools
E-commerce
Back office
Mobile working
Contracts
Whole life costing
Defects management
SaaS
Web 2.0
BIM
UK AEC collaboration market - development
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
Compliance
Knowledge management
pwcom.co.uk
Construction Collaboration
Financial tools
Business processes
CAD/BIM vendors
Generic collaboration
tools
Project management
tools FM tools
E-commerce
Back office
Mobile working
Contracts
Whole life costing
Defects management
SaaS
Web 2.0
BIM
UK AEC collaboration market - development
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
Compliance
Knowledge management
pwcom.co.uk
• Less about file storage/exchange• More about key business processes• Move beyond simple processes (eg: RFIs, change orders,
transmittals, etc)• ‘Collaboration-plus’
• Corporate standards (eg: standard designs, specs)
• Health and safety management (eg: non-conformance reports)
• Procurement (ie: e-tendering)
• Project financial control
• Quality control (defects/snagging – mobile solutions)
• Contract change management
• Facilities management support
Development of UK market: ‘collaboration-plus’
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
Shift from CAD to BIM• “CAD helps people to draw. BIM helps people to
construct.” (Richard Saxon, Ecobuild, February 2009)
• “BIM is not CAD. BIM was never meant to be CAD. CAD is a replacement for pen and paper, a documentation tool.” (Pete Zyskowski, Cadalyst)
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
pwcom.co.uk
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
pwcom.co.uk
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
http://shop.bsigroup.com/Browse-by-Sector/Building--Construction/Building-Information-Modelling/
pwcom.co.uk
Collaboration: to manage the ‘I’ in BIM, “the ins and outs of BIM” – the drawings, the workflows
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
pwcom.co.uk
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
Paul Morrell:bidders and contractors
on future UK public building projects will
use BIM.
• “We have commissioned a team drawn from BIM users across the industry, both clients and suppliers, and software developers, to prepare a route map that shows how we can make a progressive move to the routine use of BIM.
• “I am convinced that this is the way to unlock new ways of working that will reduce cost and add long-term value to the development and management of built assets in the public sector.”
pwcom.co.uk
• What is Web 2.0?
– the use of web technologies and web design to enhance
creativity, information sharing, and, most notably,
collaboration among users.
– Not: one-way, a monologue, received-only
– Two-way, conversational, participative, active
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
pwcom.co.uk
• Discussion forums• Building• Constructing Excellence
• Home pages• Static to configurable• iGoogle, Google Alerts
• Wikis• Open - Wikipedia• Organisation - RIBApedia• Internal - Fielden Clegg Bradley
• Blogs• Personal but work-related – eg: ExtranetEvolution.com• Corporate – eg: SaaStainability.com• Media tool – eg: Brickonomics• Micro-blogging – Twitter: personal, corporate, media
“Wisdom of
crowds”
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
pwcom.co.uk
• RSS• Feed-readers (local or web-based: Newsgator, Google Reader, etc)• RSS publishing (from bloggers, media, corporate)
• Social networking• From personal (MySpace, Bebo, Facebook) …• … to professional (Facebook, LinkedIn, Ning)
• Social search (Wikia)
• Social tagging and sharing (Del.icio.us, Digg, etc)
• Sharing:• Voice over IP – Skype• Calendar – Google Calendar• Slides – SlideShare; Photos – Flickr; Video – YouTube• Stuff – Freecycle
• Mashups: Mapping (Google Maps), time-lines (Dipity)
• Virtual worlds – eg: Second Life
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
pwcom.co.uk
internet
technologies
EDMS, FTP,
file-sharing, Web 1.0Web 2.0, BIM, Web 3.0
hardware &
software
static, office-based,
internal
mobile, SaaS,
cloud computing
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
pwcom.co.uk
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
pwcom.co.uk
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
pwcom.co.uk
For example:
• Woobius Eye – mobile, real-time
• augmented reality, location-specific
PROCESSES NEXT?PEOPLEAGENDACOLLABORATION
1.0TECHNOLOGIES
pwcom.co.uk
internet
technologies
EDMS, FTP,
file-sharing, Web 1.0Web 2.0, BIM, Web 3.0
hardware &
software
static, office-based,
internalmobile, SaaS
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
industry
attitudescontractual, price-driven
collaborative, sharing,
‘best value’ focus
pwcom.co.uk
People and processes (1): industry attitudes to collaboration
• Conservative• Slow to change - inertia• Very fragmented – danger: preach to the converted only, while
majority continue with old approaches• Focused on delivery, not ‘whole life’
People and processes (2): inter-organisation
• Necessary evil or a strategic objective?• One project at a time or long-term relationships?• Contractual or collaborative attitude?• Own agenda or mutual objectives?• Management approach
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
People and processes (3): intra-organisation attitudes to collaboration
• ‘Silo’ dwelling – department, region, profession• Corporate ladder – different agendas• Management – do managers …
• Preach collaboration?• Practice collaboration?• Reward collaboration?
• Intra-organisational collaborators probably better able to collaborate externally …
People and processes (4): individual
• Age – older professionals more resistant?• Professional learning – traditional approaches• Experience – tried, trusted techniques• ‘Creative isolation’ – develop ideas then share?
PROCESSES NEXT?COLLABORATION
1.0PEOPLETECHNOLOGIESAGENDA
pwcom.co.uk
internet
technologies
EDMS, FTP,
file-sharing, Web 1.0Web 2.0, BIM, Web 3.0
hardware &
software
static, office-based,
internalmobile, SaaS
PROCESSES NEXT?AGENDA
industry
attitudescontractual, price-driven
collaborative, sharing,
‘best value’ focus
industry
mindsetssilo-based, anti-‘social’ open, ‘social’
COLLABORATION 1.0
PEOPLETECHNOLOGIES
pwcom.co.uk
PROCESSES NEXT?AGENDACOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
For example:• ‘democratic design’• open-source
PROCESSES NEXT?AGENDACOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
For example:• Embrace Gen Y• And start planning for Gen Z
PROCESSES NEXT?AGENDACOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
PROCESSES NEXT?AGENDA
processes &
workflowspaper-based,
impersonal, ‘push’
model-based, personal,
rich media, ‘pull’
COLLABORATION 1.0
PEOPLETECHNOLOGIES
pwcom.co.uk
NEXT?AGENDA PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
For example:
• video-sharing
• slideshows
• photos
• virtual reality
NEXT?AGENDA PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
NEXT?AGENDA
processes &
workflowspaper-based,
impersonal, ‘push’
model-based, personal,
rich media, ‘pull’
supply chain
structuresfragmented,
dis-enfranchised
joined-up, integrated
inclusive, end-to-end
PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
Key research agenda (2008)• Collaborative prototyping to define and
deliver client requirements
• Efficient, seamless sharing of information across the built environment stakeholders
• Ability to interact with real-time information regardless of physical location or timezone
• Mass adoption and application of off-site manufacturing, automation and mechanisation processes
• Well trained, well qualified workforce able to use the latest best practice technologies
NEXT?AGENDA PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
industry
time-framesshort-term,
design and construct
long-term, design, build
operate, re-use
NEXT?AGENDA
processes &
workflowspaper-based,
impersonal, ‘push’
model-based, personal,
rich media, ‘pull’
supply chain
structuresfragmented,
dis-enfranchised
joined-up, integrated
inclusive, end-to-end
PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
feasibility planning design construction handover Occupation, FM, O&M
Whole life information
Design
IT
Construction
IT
Handover
IT
Planning
IT
FM
IT
interoperability Re-use of existing information … and processes
Information as part of the asset
NEXT?AGENDA PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
For example:
• 1 : 5 : 200
• Be Valuable
NEXT?AGENDA PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
industry
attitudescontractual, price-driven
collaborative, sharing,
‘best value’ focus
industry
mindsets
industry
time-frames
industry
approaches
silo-based, anti-‘social’
short-term,
design and construct
(new) build if possible
open, ‘social’
long-term, design, build
operate, re-use
build if necessary
and sustainable
NEXT?AGENDA PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
UK Gov to focus on two aims:1. co-ordinate low carbon policy2. improve government’s return
on its investment.
“… enormous potential …lies in more intelligent use of ICT … in improving communications, reducing or removing transaction costs, transforming the way that buildings are designed, creating more direct links between design and fabrication/assembly, removing the coordination errors that too often block productivity etc.”(Paul Morrell, UK chief construction adviser, December 2009)
NEXT?AGENDA PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
• Construction collaboration technologies survived the “dot.com doom”
• Benefits of online collaboration are clear …
• … yet overcoming resistance has more to do with changing culture (people and processes) than technology
• UK market still buoyant, but generic collaborative technologies are spreading, and other vendors could look to expand footprint in AEC market
• Collaboration vendors, customers and users therefore need to look• look beyond file-sharing (eg: process management, financial
control, mobile working)• understand the SaaS (Software-as-a-Service) or On-Demand
revolution• embrace BIM, embrace web 2.0
• New business models will emerge in next 2-3 years
Summary
NEXT?AGENDA PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
Next?
• CADaaS – CAD as a Service
• BIMaaS – BIM as a Service
• But BIM will require changes, eg:• Procurement• Contracts• Insurance• Intellectual property
• Rise of the tech-Nomad
• The internet of things
Summary
NEXT?AGENDA PROCESSESCOLLABORATION
1.0PEOPLETECHNOLOGIES
pwcom.co.uk
Thank you
Contact: Paul WilkinsonBlog: www.extranetevolution.com
Email: [email protected]: +44 (0)20 8858 1104
mob: 07788 445920Twitter: @EEPaul