CCOONNSSTTAANNCCEE DDOOYYLLEE � 5754 South Harlan Street, Littleton, Colorado 80123 303.570.0387 � doyleconstance@gmail.com

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Dedicated, focused, and accomplished professional, with expertise in managing people while ensuring their professional development. Armed with extensive experience in IT project and program management, IT operations, and mainframe technology and security support. Empowered with impeccable work ethic and exemplary capability to build, guide, and lead high-caliber teams of professionals. Equipped with articulate communication, negotiation, presentation, and interpersonal skills in building positive partnerships with all levels of the organization. Areas of expertise include:

à Leadership and Cross-functional Collaboration à Cost-Effective Solutions ($1.5M Savings) à Global Technology Planning (multimillion-dollar

savings) à Relationship Management à Change Management à Continuous Process Improvement ($2M+ Savings) à Datacenter Consolidations and Migrations

(multimillion-dollar savings) à Transition Management

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WOLF CREEK NUCLEAR OPERATING CORPORATION, BURLINGTON, KS Bechtel / Talascend | Wolf Creek Essential Service Water Project Corrective Action Program (CAP) Administrator � Oct 2013–Jun 2014 à Provided direct assistance to the CAPCO in

implementing the Corrective Action Program (CAP) project while ensuring proper enforcement of the requirements of the CAP program into the project

à Maintained direct interaction with the Bechtel Project Management Team in assisting site personnel with condition reports (CRs) along with creating CRs using ActionWay (AW) software tool; as well as with the Quality Assurance Team regarding trends within the CAP

Project Executive Assistant � Sep 2012–Sep 2013 à Performed diverse administrative functions, which

included the following: o Drafting and distribution of complex

correspondence through Bechtel standard Word processing systems or other software applications;

o Organization of complex travel arrangements and daily itineraries for senior and executive management;

à Took charge of all requests from client, management, and site personnel

IBM GLOBAL SERVICES, BOULDER, CO IT Technical Support Manager, Program Manager � Oct 1999–Apr 2009

Program Manager–Storage Services � 2008–2009 à Earned recognition as the first manager to lead the

outsourcing of customer account to Brazil, which involved collaborating with Brazilians in handling the entire project life cycle by creating documents of understanding (DOUs) statement of work (SOWs), and service level agreement (SLA) and service level objective (SLO)

Manager, Distributed and Mainframe Platforms � 2007–2008 à Gained selection to oversee six software managers

throughout the country à Supervised the performance of 6 software managers

and their 150 direct reports as well as facilitated various training initiatives with global participants

à Established and sustained partnerships and communication with staff and executives throughout the organization

à Worked in partnership with UK, Japan, and the US Project Team while working as the project lead which replaced the entire tape inventory software

à Facilitated various training initiatives, which included a boot camp for more than 120 staff members as well as hosted Chinese interns from the Industrial Bank of China for six weeks

à Achieved two IBM “Bravo” awards for the overall

due diligence and successful team management as

well as two IBM service excellence awards for

overall client satisfaction by achieving $1.5M

savings by establishing worldwide standardized

tape inventory software; assumed full responsibility

for cleaning up the portable storage media tape

environment

à Led the successful implementation of frequent phone

calls in various time zones to allow the attendance

of all global participants

à Spearheaded the standardization of IBM’s

mainframe operating system platform delivery

methodology in coordination with IBM Australia,

IBM UK, and the New York Global Account Team;

efforts included:

o Oversight of the system lifecycle delivery

strategy in alignment to all customer

accounts throughout the globe, thus

reducing costs for customers

CCOONNSSTTAANNCCEE DDOOYYLLEE � 5754 South Harlan Street, Littleton, Colorado 80123 303.570.0387 � doyleconstance@gmail.com

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First Line Manager, Mainframe Platform, TPF Operating Systems, and z/OS Operating Systems � 2002–2007 à Guided and supervised 25 direct reports and

contractors onsite while performing remote management of geographically dispersed personnel

à Maintained daily interaction with direct reports to ensure quick ramp-up on software and terminology for the entire group

à Led the procurement of all necessary software, tools, and hardware for the team

à Provided direct assistance to the immigrant staff members in attaining Visas for family members

à Oversaw the installation of various program

products throughout 80 commercial and IBM

internal accounts Security and Audit Technician � 1999–2002

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Information Technology UNIVERSITY OF COLORADO, DENVER, CO General Studies METROPOLITAN STATE COLLEGE, DENVER, CO

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à IBM Leadership Excellence Program 2000 à IBM Business Management Curriculum à Workplace Diversity à TPF (Transaction Processing Facilities) à Lean Certified and ITIL knowledgeable à z/OS MVS Classes à Resource Access Control Facility (RACF)

à Directed a team of five security technicians, performing logical security system programming. Provided maintenance of audit compliant software for Sarbanes-Oxley, ISO9000, and D&T. Utilized IBM internal software to drive security gaps and exposure resolution.

à Automated reports generation through Excel and

PowerPoint, providing upper management with

weekly statistical reports.

à Earned two service excellence awards for client

satisfaction.

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Certified Proctor � National Academy of Nuclear Training and Electronic Learning (NANTEL)

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Alumna � The Greater IBM Proctor � National Academy of Nuclear Training (NANTEL) Bechtel WIN: Women in Nuclear SHARE: IBM Technical Professionals