connecting with consumers at - meat conference with co… · source: nielsen retail measurement...

45

Upload: others

Post on 06-Aug-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with
Page 2: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

CONNECTING WITH CONSUMERS AT

THE SPEED OF TECHNOLOGY

Art and Kristin Yerecic

Page 3: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Americans on average own four digital devices 70% own smart phones Nearly 50% own tablets Copyright ©2015 The Nielsen Company. Confidential and Proprietary

Page 4: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

The reach of technology

Left: AFP/Getty Images, Right: NBC News Instagram

Page 5: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Technology drives optimism

56% 18% 18% 14%

Copyright ©2015 The Nielsen Company. Confidential and Proprietary Source: CINA Survey Q1610 Do you anticipate each of the following impacting your life more positively or negatively in 2020? Summary of Much/Somewhat More Positively

Technology Global Economy Environment Politics

Page 6: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Imgur

But, technology can also create misconceptions

Page 7: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Food Babe Website

Online food activists often create misinformation

Page 8: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Chipotle Website and Twitter

69 percent say they would be less likely to purchase a product if it was labeled as containing GMOs

Yet, only 9 percent indicate that they are very knowledgeable about what GMOs are

Gap in consumer knowledge

Page 9: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Our all day #1 activity:

CONSUME CONTENT

Over 10 hours a day

Copyright ©2015 The Nielsen Company. Confidential and Proprietary

Page 10: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Nielsen Touchpoints Shopper Survey, 4/2014 & Nielsen Homescan shopper panel

0 1 2 3* 4* 5* 6*

Aver

age

Equi

ty S

core

Higher

Lower

Number of Touchpoints Used 0 1 2 3* 4* 5* 6*

Shar

e of

Wal

let I

ndex

Higher

Lower

Number of Touchpoints Used

Share of Wallet Equity Score Mass Retailer

Drug Retailer

Grocery Retailer

Online Retailer Mass Retailer

Grocery Retailer

Drug Retailer

Online Retailer

Retailers that do it effectively will win

Page 11: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

28%

72% 44%

56%

Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with +$3B in sales for the 52-week period ending 2/14/14; CAGR ’09-’14

GROWING Rate: 2.3%

GROWING Rate: 9% FLAT/

DECLINING

MID-SIZE MANUFACTURERS

LARGE MANUFACTURERS

FLAT/ DECLINING

Digital is a great equalizer

Page 12: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

of fresh steaks are consumed by adults 45-64 51%

Source: The NPD Group/National Eating Trends® , Data for 2 years rolling ending May 2014

of fresh pork chops are consumed by adults 45-64 48%

The highest consumers of chicken breast, chicken wings/legs and fresh whole chicken by age are 18-34 year olds

Understand today’s meat eater

Page 13: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Digital engagement level Technology

Averse Digital

Reluctants Grab & Go Non-Planners

Tech Savvy

Research-ers

Digital Advocates

Low trust, low tech savvy Low value seeking, low shopping enjoyment

Research driven and tech savvy

Enjoy shopping

Age <35

Age 35-44 Age 35-44

$50K-$100K $30K-$40K

$100+K $100+K

Age

Income

HH Size

No Female HH

Urban Urban

HH Type

Urbanicity Urban

Source: Nielsen Digital Shopper Segments Research; Nielsen Touchpoints Shopper Survey, 4/2014

Understand your customers’ digital attitude

Page 14: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

What is your brand aura?

Page 15: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

bit.ly/TacoBellBrand

Page 16: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Web Sites Blogs Text Messages Emails Social Media Apps Newspaper Ads Direct Mail Ads In-store Ads

Marketing Touchpoints

Enable Purchase Fulfill

Prin

t D

igita

l

More Complex Environment for Retailers to Navigate

Reach Source: Nielsen Retail Consulting & Analytics

Page 17: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

of respondents stated it is not healthy to eat

fresh meat that often

26%

Source: Physicicans Committee for Responsible Medicine Custom Consumer study: Proprietary custom study conducted on behalf of Midan Marketing, Meatingplace and Yerecic Label by The NPD Group, Inc.

Misinformation can drive consumer beliefs

Page 18: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

The Protein Craze

10%

5%

0%

15%

20%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

30% 25%

18% 18% 18% 19% 21% 20% 21% 23%

23% 25% 24%

23%

% of Adults Who Look for Protein on the Nutrition Facts Label

Source: The NPD Group’s Bi-Weekly Dieting Monitor, Annual Averages; N= ~31,200 Adult Respondents

Page 19: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Not all proteins are created equal…

Source: National Cattleman’s Beef Association

Page 20: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Meat has a great nutrition story to tell

Source: Left- Maple Leaf Foods, Right- National Cattleman’s Beef Association

Page 21: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Meat has a great nutrition story to tell

Page 22: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Amount of time consumers use to

prepare meals is shrinking…

Source: Hamrick, Karen S., et al. "How Much Time Do Americans Spend on Food?." (2011).

Page 23: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

49 49 49 48 47 48 48 45 45 45

43 43 43

45 45 43

44 45 44 43 43

45

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Main Dish Use Ingredient Use

Main Dish vs Ingredient Use of FRESH Home Prepared Meats (Annual Eatings Per Capita)

Source: The NPD Group/National Eating Trends® , Data for 2 years rolling ending May 2014

Growth of Meat as an Ingredient

Page 24: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Sam’s Club and National Cattleman’s Beef Association Website

Communicating Convenience

Page 25: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: googlewebmastercentral.blogspot.com and National Pork Board website porkbeinspired.com

Platform must also be Convenient

Page 26: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Meat Temps & Times mobile app, Weber Grill mobile app, Certified Angus Beef Roast Perfect mobile app

Value of Mobile Applications

Page 27: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Hellman’s Whats Cook App

Page 28: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

• Content creators that already connect with your customers

• Create valuable content for all digital platforms

Source: Sunset Mastronardi Website

Utilize Industry & Brand Advocates

Page 29: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

of respondents stated I don’t agree with the

way animals in the meat industry are treated

7.3%

Source: Custom Consumer study: Proprietary custom study conducted on behalf of Midan Marketing, Meatingplace and Yerecic Label by The NPD Group, Inc.

Address the fringe with a strong offense

Page 30: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: McDonald’s Canada Our Food. Your Questions Website

Interactive Transparency: Example from Canadian Market

Page 31: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Whole Foods Twitter Account

Transparency through conversation

Page 32: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Right- Chicken CheckIn by National Chicken Council, Left- Kansas State University

Educational Graphics & Videos

Page 33: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Educational Graphics & Videos

Page 34: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Nielsen, E-Commerce, Digital Technology and Changing Shopper Preferences Around the World Report (April 2015)

Consumers are willing to use digital resources when shopping

0%

10%

20%

30%

40%

50%

60%

Login to Store WiFi Scan QR Codes Online or MobileCoupons

Online or MobileShoping Lists

Retailer or LoyaltyApp

Self-ServiceCheckouts

United States

Page 35: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Print Materials have staying power Top Resource Change List specific List generic 2015 vs. 2014 items meat

Paper circular at home 70% ↓ 71% 65% Paper circular at the store 58% ↑↑ 49% 62% Electronic circular on website 22% ↓ 27% 21% Email specials 17% = 19% 18% Website specials 15% ↓ 17% 16% Social media specials 8% = 8% 2% Store app 13% N/A 15% 11%

Source: Power of Meat 2015. Published by the Food Marketing Institute.

Page 36: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Back

Front

Good Way to Get Meal Ideas

93% 87%

Want/Took Recipe Card Age

20-34 61% 35+ 92%

Ethnicity Cauc 85% Hisp 94%

Age 20-34 80% 35+ 96%

Value of printed signage and recipes

at the meat case

Source: National Cattlemen’s Beef Association, contractor to the Beef Checkoff Program

Page 37: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Value of connecting digital strategies to the in-store experience

• Brand Consistency • Influence at Point of Purchase

• Omnichannel Message

Page 38: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Wood’s Fisheries website and Black Canyon

QR Codes Short Links

Page 39: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Winn Dixie Website

Hashtags

Page 40: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

SMS Messaging Connections

Page 41: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Layar and Blippar website

Augmented Reality Applications

Page 42: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Whole Foods website

Omnichannel Transparency Focused

Page 43: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Source: Ahold Giant Food website, Savory mobile app and Giant Food Twitter

Omnichannel Convenience & Health Focused

Page 44: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Key Takeaways • Create a strong brand personality that connects with shoppers.

• Utilize digital platforms that fit your consumers’ needs.

• Take advantage of existing industry resources. • Develop a strong offensive and defensive strategy to address top

fresh meat opportunities and concerns.

• Connect digital resources to the in-store experience.

Page 45: CONNECTING WITH CONSUMERS AT - Meat Conference with Co… · Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with

Questions?

Kristin Yerecic Yerecic Label [email protected] O: 724.334.3336 C: 724.552.7776

Art Yerecic Yerecic Label [email protected] O: 724.334.3319

Sherry Frey Nielsen [email protected] C: 312.933.5549

bit.ly/ProteinAndThePlate

For More Information on Protein and the Plate