connecting with consumers at - meat conference with co… · source: nielsen retail measurement...
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CONNECTING WITH CONSUMERS AT
THE SPEED OF TECHNOLOGY
Art and Kristin Yerecic
Americans on average own four digital devices 70% own smart phones Nearly 50% own tablets Copyright ©2015 The Nielsen Company. Confidential and Proprietary
The reach of technology
Left: AFP/Getty Images, Right: NBC News Instagram
Technology drives optimism
56% 18% 18% 14%
Copyright ©2015 The Nielsen Company. Confidential and Proprietary Source: CINA Survey Q1610 Do you anticipate each of the following impacting your life more positively or negatively in 2020? Summary of Much/Somewhat More Positively
Technology Global Economy Environment Politics
Source: Imgur
But, technology can also create misconceptions
Source: Food Babe Website
Online food activists often create misinformation
Source: Chipotle Website and Twitter
69 percent say they would be less likely to purchase a product if it was labeled as containing GMOs
Yet, only 9 percent indicate that they are very knowledgeable about what GMOs are
Gap in consumer knowledge
Our all day #1 activity:
CONSUME CONTENT
Over 10 hours a day
Copyright ©2015 The Nielsen Company. Confidential and Proprietary
Source: Nielsen Touchpoints Shopper Survey, 4/2014 & Nielsen Homescan shopper panel
0 1 2 3* 4* 5* 6*
Aver
age
Equi
ty S
core
Higher
Lower
Number of Touchpoints Used 0 1 2 3* 4* 5* 6*
Shar
e of
Wal
let I
ndex
Higher
Lower
Number of Touchpoints Used
Share of Wallet Equity Score Mass Retailer
Drug Retailer
Grocery Retailer
Online Retailer Mass Retailer
Grocery Retailer
Drug Retailer
Online Retailer
Retailers that do it effectively will win
28%
72% 44%
56%
Source: Nielsen Retail Measurement Data, includes manufactures represented in Nielsen/BCG article plus manufactures with +$3B in sales for the 52-week period ending 2/14/14; CAGR ’09-’14
GROWING Rate: 2.3%
GROWING Rate: 9% FLAT/
DECLINING
MID-SIZE MANUFACTURERS
LARGE MANUFACTURERS
FLAT/ DECLINING
Digital is a great equalizer
of fresh steaks are consumed by adults 45-64 51%
Source: The NPD Group/National Eating Trends® , Data for 2 years rolling ending May 2014
of fresh pork chops are consumed by adults 45-64 48%
The highest consumers of chicken breast, chicken wings/legs and fresh whole chicken by age are 18-34 year olds
Understand today’s meat eater
Digital engagement level Technology
Averse Digital
Reluctants Grab & Go Non-Planners
Tech Savvy
Research-ers
Digital Advocates
Low trust, low tech savvy Low value seeking, low shopping enjoyment
Research driven and tech savvy
Enjoy shopping
Age <35
Age 35-44 Age 35-44
$50K-$100K $30K-$40K
$100+K $100+K
Age
Income
HH Size
No Female HH
Urban Urban
HH Type
Urbanicity Urban
Source: Nielsen Digital Shopper Segments Research; Nielsen Touchpoints Shopper Survey, 4/2014
Understand your customers’ digital attitude
What is your brand aura?
bit.ly/TacoBellBrand
Web Sites Blogs Text Messages Emails Social Media Apps Newspaper Ads Direct Mail Ads In-store Ads
Marketing Touchpoints
Enable Purchase Fulfill
Prin
t D
igita
l
More Complex Environment for Retailers to Navigate
Reach Source: Nielsen Retail Consulting & Analytics
of respondents stated it is not healthy to eat
fresh meat that often
26%
Source: Physicicans Committee for Responsible Medicine Custom Consumer study: Proprietary custom study conducted on behalf of Midan Marketing, Meatingplace and Yerecic Label by The NPD Group, Inc.
Misinformation can drive consumer beliefs
The Protein Craze
10%
5%
0%
15%
20%
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
30% 25%
18% 18% 18% 19% 21% 20% 21% 23%
23% 25% 24%
23%
% of Adults Who Look for Protein on the Nutrition Facts Label
Source: The NPD Group’s Bi-Weekly Dieting Monitor, Annual Averages; N= ~31,200 Adult Respondents
Not all proteins are created equal…
Source: National Cattleman’s Beef Association
Meat has a great nutrition story to tell
Source: Left- Maple Leaf Foods, Right- National Cattleman’s Beef Association
Meat has a great nutrition story to tell
Amount of time consumers use to
prepare meals is shrinking…
Source: Hamrick, Karen S., et al. "How Much Time Do Americans Spend on Food?." (2011).
49 49 49 48 47 48 48 45 45 45
43 43 43
45 45 43
44 45 44 43 43
45
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
Main Dish Use Ingredient Use
Main Dish vs Ingredient Use of FRESH Home Prepared Meats (Annual Eatings Per Capita)
Source: The NPD Group/National Eating Trends® , Data for 2 years rolling ending May 2014
Growth of Meat as an Ingredient
Source: Sam’s Club and National Cattleman’s Beef Association Website
Communicating Convenience
Source: googlewebmastercentral.blogspot.com and National Pork Board website porkbeinspired.com
Platform must also be Convenient
Source: Meat Temps & Times mobile app, Weber Grill mobile app, Certified Angus Beef Roast Perfect mobile app
Value of Mobile Applications
Hellman’s Whats Cook App
• Content creators that already connect with your customers
• Create valuable content for all digital platforms
Source: Sunset Mastronardi Website
Utilize Industry & Brand Advocates
of respondents stated I don’t agree with the
way animals in the meat industry are treated
7.3%
Source: Custom Consumer study: Proprietary custom study conducted on behalf of Midan Marketing, Meatingplace and Yerecic Label by The NPD Group, Inc.
Address the fringe with a strong offense
Source: McDonald’s Canada Our Food. Your Questions Website
Interactive Transparency: Example from Canadian Market
Source: Whole Foods Twitter Account
Transparency through conversation
Source: Right- Chicken CheckIn by National Chicken Council, Left- Kansas State University
Educational Graphics & Videos
Educational Graphics & Videos
Source: Nielsen, E-Commerce, Digital Technology and Changing Shopper Preferences Around the World Report (April 2015)
Consumers are willing to use digital resources when shopping
0%
10%
20%
30%
40%
50%
60%
Login to Store WiFi Scan QR Codes Online or MobileCoupons
Online or MobileShoping Lists
Retailer or LoyaltyApp
Self-ServiceCheckouts
United States
Print Materials have staying power Top Resource Change List specific List generic 2015 vs. 2014 items meat
Paper circular at home 70% ↓ 71% 65% Paper circular at the store 58% ↑↑ 49% 62% Electronic circular on website 22% ↓ 27% 21% Email specials 17% = 19% 18% Website specials 15% ↓ 17% 16% Social media specials 8% = 8% 2% Store app 13% N/A 15% 11%
Source: Power of Meat 2015. Published by the Food Marketing Institute.
Back
Front
Good Way to Get Meal Ideas
93% 87%
Want/Took Recipe Card Age
20-34 61% 35+ 92%
Ethnicity Cauc 85% Hisp 94%
Age 20-34 80% 35+ 96%
Value of printed signage and recipes
at the meat case
Source: National Cattlemen’s Beef Association, contractor to the Beef Checkoff Program
Value of connecting digital strategies to the in-store experience
• Brand Consistency • Influence at Point of Purchase
• Omnichannel Message
Source: Wood’s Fisheries website and Black Canyon
QR Codes Short Links
Source: Winn Dixie Website
Hashtags
SMS Messaging Connections
Source: Layar and Blippar website
Augmented Reality Applications
Source: Whole Foods website
Omnichannel Transparency Focused
Source: Ahold Giant Food website, Savory mobile app and Giant Food Twitter
Omnichannel Convenience & Health Focused
Key Takeaways • Create a strong brand personality that connects with shoppers.
• Utilize digital platforms that fit your consumers’ needs.
• Take advantage of existing industry resources. • Develop a strong offensive and defensive strategy to address top
fresh meat opportunities and concerns.
• Connect digital resources to the in-store experience.
Questions?
Kristin Yerecic Yerecic Label [email protected] O: 724.334.3336 C: 724.552.7776
Art Yerecic Yerecic Label [email protected] O: 724.334.3319
Sherry Frey Nielsen [email protected] C: 312.933.5549
bit.ly/ProteinAndThePlate
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