Our Amazing Frontline Associates! PG 7

A MONTHLY NEWSLETTER CELEBRATING MORRISON HEALTHCARE AND CROTHALL HEALTHCARE POST-HOLIDAY JANUARY EDITION 2016

THE GIFT OF HELPING OTHERS IN NEED PG 8

CELEBRATINGTony Nelson, Divisional GEM, Children’s Hospital of Pittsburgh of UPMC, with ER Nurse Susan Slimon

A WORD FROM BOBBY

Connected2

Dear Team,I hope your holidays were filled with good cheer, and that this edition of Connected resonates well with you as you return from personal celebrations.

As I said in my recent video, the holidays really are the perfect time to appreciate the amazing gift of helping others in need. We are just as proud of what each of you do in your hospitals and for your communities. I am hoping the Morrison and Crothall stories in our Holiday Edition of Connected will touch your hearts in the same way.

These stories are also great examples of what I call the “Big Three” focal points that we must all embrace to be successful against strong competition in the new year:

• Quality • Value • Patient Experience

I know these are constantly on your mind, as you go about your day; let them be your touchstones as you make decisions for yourself and your team.

As always, I want to thank you and your team for everything you do daily to make us a success. You are the heart and soul of this company. Be sure to share my message and these stories with your team, and send my wishes for a happy and healthy 2016.

Best wishes,

Bobby Kutteh, CEO Compass One Healthcare

“WATCH MY LATEST BLOG!” CLICK HERE TO ACCESS

BOBBY’S HOLIDAY MESSAGE.

SEE OUR OTHER STORIES ON SOCIAL MEDIA!

Diwali Holiday Celebration at Eisenhower Medical Center

#GrabAGrape Morrison In Action

Chef In Action

COMPASS ONE HEALTHCARE

Post-Holiday January Edition 2016 3

The Arc of the Quad Cities1 in Rock Island, Illinois, works hard to place their consumers, who need accom-modation for their disabilities, in jobs with employers who understand their value. Jobs in hospitals are especially a challenge for The Arc’s job placement team, said Supervisor Pamela Turner, until her team met Compass HR Manager Chrissy Govek.

Chrissy’s former board position at a similar agency had her searching for the same opportunity to broaden the diversity of the Morrison team at Genesis Health. She knew that working with a supportive employment services program would be a win/win: grateful, hard-working, and supported people on the Morrison team for her and an opportunity to “contribute” for them.

The first to benefit was Morrison Director of Food and Nutrition Services Steve Achord at Genesis East. His response to the Arc’s placement counselor: “I’ve been looking for you guys.” Steve also had a long history of working with disabled individuals. He shared the information with Genesis Silvis Food Director Jeneta Culton, and the program quickly placed people with both directors at their locations.

Norman Skov brought 27 years of experience as dishwasher to the Silvis team. “The staff there was very welcoming and impressed with his invaluable job skills,” Joyce commented. “Norman was happy to be working with a Hobart dish machine to clean the sheet trays.”

David Fink had little experience; however, The Arc’s Step program taught him job skills and prepared him to work. He is doing the dishwashing work part-time at night while attending college during the day. The Arc’s job coach has taught David the importance of punctuality, dependability, and credibility.

Steve’s work with a third individual from the program also has him learning something new: American Sign Language.

For these Morrison managers, working with The Arc’s people has been an extremely positive inclusive experience for everyone. Payday is now a joy for both managers and Arc consumers alike; the deep sense of appreciation is definitely mutual.

1 Located in Rock Island, IL, The Arc of the Quad Cities Area’s mission is to work in partnership with the community to support individuals with developmental and other disabilities. https://arcqca.org/

Dis-Abled:

Does Not Mean Incap-AbleAdapted from an article written by The Arc of the Quad Cities

“ It’s important for [all people] to feel like contributing members of society.” – Chrissy Govek, HR Manager

“ I realized that as a manager, I had a responsibility to help others.” – Steve Achord, Director of Food

and Nutrition Services

MORRISON HEALTHCARE

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Ahh, the holiday season, trimmed in traditions, and soaked with sugary temptations. Candy canes dangle from trees, syrup drips from pies, and bubbling marshmallows play their role in sweetening potatoes well beyond their natural, orange perfection.

The New Year will give time for healthy resolutions; but, for now, we happily oblige the call to eat, drink, and be merry. After all, who would challenge children snug in their beds, with visions of sugar plums dancing in their heads?

Back to the sugar plums later, but what of that challenge …

Far, far from the North Pole lives a chef called Jeff. There, in South Georgia, Chef Jeff and his Morrison team are committed to redefining the foods that children find dreamy. And they believe that they can do exactly that by changing not only menus but also the entire conversa-tion relating to healthy eating habits.

With leaders from Memorial University Medical Center and Savannah Chatham County’s School Nutrition Program, Chef Jeff (or, more properly, Executive Chef Jeffrey Quasha) put his “Chefs Move to Schools” certification to work. With a goal to create a menu model consisting of nutritious, local, organic foods, meeting the Healthy, Hunger Free Kids Act guidelines, Chef Jeff has taken on the White House’s “Let’s Move” campaign with enthusiastic vigor.

And, move he did, along with 20 more chefs … to Savannah’s West Chatham Elementary School.

There, they replaced even the idea of fish sticks and mystery meals with a menu including Mandarin sticky bowls, prepared with black pearl medley rice, roasted pork, broccoli, peas, carrots, oranges, and fresh apples.

The students’ response … “More please.”

But Chef Jeff insists that the event was about far more than a day’s worth of satisfied customers.

“Events like these are about changing the dialogue,” he said. “They give the children an opportu-nity to take the conversation home and challenge norms there. It allows them to understand how food is supposed to taste.”

Sugar and Chefsand Menus Made NiceContributed by George Levins

Local chefs and kitchen staff under the direction of Chef Jeffrey Quasha at West Chatham Elementary School in Savannah, Georgia.

MORRISON HEALTHCARE

Post-Holiday January Edition 2016 5

“These programs also challenge educators to make the cafeteria an extension of the classroom, not a break from it. Our hope is that learning about healthy eating habits will eventually be emphasized side-by-side with academics.”

For Chef Jeff and the local educational board on which he serves, the idea is not to radically change school menus overnight, but to steadily affect the cultural conversation over time.

So, what of those sugar plums? No place on a healthy holiday table? Maybe not so fast.

The poem from which those lines were borrowed was written a very long time ago – long before processed

foods and sucrosed-sugar invaded our menus. So, this Sugar Plum

recipe may well remind and encourage that initiatives

to “move forward” may, in fact, return us to a simpler and perhaps even sweeter place and time.

HOLIDAY SUGAR PLUMS Preparation Time: 20 minutes Serves 10

INGREDIENTS:

• 4 chopped prunes

• 2 chopped dates

• 1/4 cup raisins

• 3/4 cup roasted almonds

• 1/4 teaspoon cinnamon

• 1/4 teaspoon toasted caraway seeds

• 1/4 teaspoon vanilla extract

• 1/4 teaspoon almond extract

• 1/8 teaspoon nutmeg

• 1/8 teaspoon salt

• 1 ½ tablespoon honey

• 1/4 cup raw cane sugar

PREPARATION INSTRUCTIONS:

1. Combine fruit and nuts. Finely chop in a food processor or by hand.

2. Place chopped contents into a bowl and add all remaining ingredients – except coarse sugar.

3. Roll into 1 inch balls.

4. Lightly roll over raw cane sugar.

5. Chill, then serve at room temperature.

The American Culinary Federation has just announced it has

selected Executive Chef Jeffrey Quasha as a

semi-finalist for the 2016 Dr. L.J. Minor Profession-alism Award, SE Region!

Chef Jeff instructs young chefs.

COMPASS ONE HEALTHCARE

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Jubilation was the order of the day when this past November it was announced that the Charleston Area Medical Center (CAMC) had become one of four recipients of the Malcolm Baldrige National Quality Award. A shared Morrison and Crothall account, CAMC is the first Baldrige recipient ever in West Virginia, and the only healthcare system winner this year to meet the stringent award criteria. Honorees are invited to attend a conference in April where the awards will be presented by no less than the office of the President of the United States. Our teams played a major role as the system prepared to follow the demanding standard of excellence that the Baldrige Award sets forth.

Managed by the National Institute for Standards and Technology, over 1,600 US organizations have ap-plied, and millions of copies of the “Baldrige Criteria for Performance Excellence” have been requested.

Jeremy Luse, Resident Regional Manager for Crothall EVS, relates that CAMC was already in the process of instilling the Baldrige criteria when he started in 2012. However, even Crothall’s already high standards needed a small boost, improving cleaning techniques with

now over-the-top ATP test measurements, and getting his staff comfortable with understand-ing and relating what they “do.” Inspiring self-improvement, Jeremy developed a take-home study guide, rewarding quick and accurate answers during huddles.

“Actually, our procedures dovetail nicely into the Baldrige criteria,” says 28-year Morrison Healthcare veteran and System Director Michael Marinaro. During the time of preparation, each department held strategic meetings and set improvement goals. Michael relates that his team was “really committed to the process of improvement and Baldrige set the stage for this process. We used Top 5 Board practices to initiate changes, such as being able to consistently feed 650 patients daily in less than one hour, and also having nutritious food available for patients that nursing can access through the use of our after-hours patient vending machines.”

In the end, when it came to taking a closer look at Morrison and Crothall responsibilities, the inspectors were blown away by hospital cleanliness, and how well the frontline knew their stuff! Surprise third-shift

huddle inspections revealed eager associates who knew just where they fit into the scheme of things and their role in keeping CAMC top notch with patient satisfaction, noting their national ranking in Healthgrade’s top five percent. They were impressed with the community outreach projects like the Greater Kanawha Valley Foundation partnership that our folks are also involved in.

But should this award really come as a surprise? “Basically, 90 percent of this is normal activity for us,” remarks Jeremy Luse. Holding a mirror up to Baldrige Excellence after winning the award, our Morrison and Crothall experts can now see themselves in its reflection.

Baldrige ExcellenceHolding a Mirror Up to Morrison and Crothall Standards at CAMC

Chef Brent Pauley and CAMC’s Connie Alderman prepare for celebration

CROTHALL HEALTHCARE

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Just like the famous holiday movie’s main character, Floor Tech Raymond “Tony” Nelson believes that life is good, and that, despite his share of tough challenges, hard work and a cheerful attitude are still in order. In fact, Tony’s dedicated work ethic, attention to detail, and an engaging personality have clearly paid off for the Children’s Hospital of Pitts-burgh of UPMC, and won him the coveted Crothall Divisional EVS GEM award.

Tony began his tenure with Crothall eleven years ago and currently serves as an exemplary floor technician. As a lead in the city’s busiest Emergency Department, Tony helped with the transition to the new facility in 2009 and training new employees.

“But Tony’s floor tech skill is not his best quality; it would be his great spirit and infectious personality,” reports Patrick J. Cassese, General Manager, explaining further that Tony’s day-to-day exem-plary actions are “in his being...it’s what he is!” Tony is known for shaking peoples’ hands and everyone has a story of the good he has done for them and others.

It is interesting to note that before Tony starts his day at UPMC, he clocks out after eight hours’ work at another local hospital! “Anyone who has done floor care knows it is a very strenuous task. But doing this 16 hours a day Monday through Friday further explains just how valuable Tony is to our team.” Our GEM winner has just purchased his first home, a reward unto itself for hard work done well!

Tony’s divisional GEM title was recently celebrated in style with family, coworkers, managers, hospital officials, and Crothall Healthcare senior managers. Just as at the end of the famous movie, they all wanted to toast their humble hero, one they knew to be, “The ‘richest’ man in town.”

“It’s a Wonderful Life”for Divisional GEM Winner Tony Nelson

At awards (from left): Shawnice Booth, Jim Majsak, Bob Marchionda, Merle Elay, Tony, Chris Connelly, Art Stevens, Joe Talamo, Joel Hurbanek, Alexa Taylor

SEND YOUR STORIES TO REBECCA.MONROE@COMPASS-USA.COM

CROTHALL HEALTHCARE

The patient in room 216 was nearing life’s end. He had one final wish: to watch the sunset over Central Park, a short distance away from where treatment was being carried out at Mt. Sinai Medical Center in New York City. Most people would sadly brush off this request as impossible to accomplish. Enter Crothall Healthcare’s Regional Director of Operations Marissa Janneire.

“Our business is all about the patient,” begins Marissa, who upon receiving the request for accommo-dation in mid-afternoon wasted no time pulling her team together.

There were quite a few hurdles to cross in meeting the request; moving a bedrid-den patient with accompanying palliative equipment across Manhat-tan required some planning. By 4:30, PT Director Jeanene James had mapped the route, and contact-ed security and key hospital staff with the plans for the move. Unit Director of EVS William Gerjes was brought into the loop, who made sure the patient’s room was fresh-ened up while away.

Assistant Directors, PT, Paul Sanchez and Lionell Jackson, with Gerjes, accompanied the patient

and his family to the park. After having his final wish granted, the patient passed away later that night. The patient’s care team was blown away by what the Crothall team did. A Clinical Nurse Manager wrote, “It was an incredible effort on behalf of the whole team to grant this patient his dying wish.” And from the Associate Director of Inpatient Oncology, “It really speaks to your compassion and professionalism to go above and beyond for the patients. It makes me proud to work with you all.”

They put their hearts into it, and millions of steps later, they were walking at the American Heart Association walk. Crothall headquarters sponsored a booth and participated in the 2015 walk this past November follow-ing a team competition at the corporate office where teams counted steps over a multi-week period. Team Red Hot Philly Steppers taking first with 1,125,074 steps. Congratulations to the winning team members for stepping up the competition (at an average of 102,280 steps each): Dan Grady, Chris Crescenzo, Mark Wilmer, Stacey Hall, Kristin Belcher, Retha Hall, Tashia Byrd, Nan Lutz, Mark DiRenzo, Shawn Cochran, and Sally Mazzola. Special thanks to Nicole Pasquarello for organizing the contest and the company’s participation.

Help With a Final Wish

Compass teams collaborate to fulfill last wish.

Crothall Healthcare’s volunteers in our booth at the American Heart Association walk in Philadelphia, PA.

Crothall Corporate Office members celebrate the American Heart Association Step contest.

They Put Their Hearts into It!