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Kelsey nerlandEduc 5130: Adult learningAssignment 7 Fall quarterConflict Management Workshop

Hi my name is Kelsey Nerland and this is my professional development proposal entitled Conflict Management TrainingMy training is intended for Student Affairs professionals, and student leaders on campus.I am currently in the Student Development Administration program, and I believe conflict is something that is talked about on a daily basis.Whether it be in the role of advising, or just in conversations with colleagues or students on campus, conflict is inevitable, and I believe that we need to be knowledgeable about how to manage conflict effectively. I took a conflict management course at my undergrad. Institution, and it transformed not only the way I view conflict, but how to manage conflict more appropriately.From the questions I received of my resource report on conflict management, I decided it would be beneficial to host this topic for my professional development proposal because there was a lot of uncertainly and unfamiliarity with the subject.With the success of this training, I could see how all students would benefit from this training in an orientation setting1Sponsoring OrganizationPhase 1Institution: Seattle UniversityPhase 2Professional OrganizationsNASPA (National Association of Student Personnel Administrators)ACPA (American College Personnel Administrators)Other InstitutionsAgreement to co-sponsor

To start, this training will specifically be sponsored by Seattle University for Seattle University -It will be used in departments across campus such as Housing and Residence Life, Office of Multicultural Affairs, Student Activities, Leadership Development,

-Since the training will specifically be intended for Seattle University Student Affairs Professionals, as well as SU student leaders, it will be sponsored by SU.

-If the training is proven successful, it would be appropriate to have the training co-sponsored by NASPA or ACPA (student affairs professional organizations) to be able to outreach to more student affairs professionals and student leaders who are interested.

-Institutions can request to have the training at their schools for student leaders and students, and can agree to co-sponsor the training.2Target AudiencePhase 1Seattle University Student Affairs ProfessionalsSeattle University DepartmentsSeattle University Student LeadersAll Seattle University StudentsPhase 2NASPA or ACPA Members, Graduate Students, or Undergraduate FellowsOther Institutional Student Affairs ProfessionalsOther Institutional Student LeadersAll Other Institutional Students

To start, since this training will specifically be sponsored by Seattle University for Seattle University, The target audience is Student Affairs Professionals at Seattle University, as well as student leaders on campus

-It will be used in departments across campus such as Housing and Residence Life, Office of Multicultural Affairs, Integrity Formation, Student Activities, Leadership Development, Orientation, etc.

If proven successful, student affairs professionals can use the training template to facilitate conflict management training in their departments or with their students.

Student leaders can take this training and educate other students they are leading (ex: RA and residents) with the educational information. Or, the student leader can use the activities as a way to facilitate education, reflection, and discussion

All in all, the hope is for this training to be helpful to walk others through educating them about how to manage conflict better; so it really applies to anyone that happens to be involved with conflict situations.

3Type of Event: WorkshopFramework-Thomas-Kilmann Conflict Mode Instrument by Kenneth W. Thomas + Ralph H. Kilmann

-Group Project Implications

-The type of event is a workshop where student affairs professionals and student leaders can go to to learn a brief overview about managing conflict. Its intentions are to be a simple way to get student leaders and professionals thinking more intentionally about the ways they are currently managing conflict

-The focus of this training will utilize the Thomas-Kilmann Conflict Mode Instrument (TKI)-Professionals and Students will be given a hand out of the descriptions of the 5 different conflict mode styles, along with a brief lecture of each conflict mode style

-I was in the Group 1 for the group project, and we conducted our material on adult learners and the accessibility/knowledge of resources on campus. This had me thinking if there were any resources that let adult learners (who were not student leaders, nor under any type of leadership at SU (ex: res life) to have access to any workshops or resources on how to manage conflict effectivly

4Characteristic 1: AndragogyAdults need to know why they need to learn something (Merriam, 2007, p. 84).An adult accumulates a growing reservoir of experience, which is a rich resource for learning (Merriam, 2007, p. 84).

Adult learners are constantly being shaped by their experiences and conflict being no differentAdult learners (including student affairs professionals, as well as student leaders) come into learning with a lot of prior experience. They might believe they are fantastic at managing conflict; so its important to teach them to unlearn what they already know, and embrace new styles of learning. Essentially, Adult learners need to know the reason for learning something-Encouraging them that there are multiple ways to approach and manage conflict will be very handy for their learning, and will cause them to engage in the learning more.Its problem-centered, and not content-centered, so it gives them practical knowledge of how to apply these ideas to practiceOverall, I wanted to empower the professionals and student leaders with situational conflict occurrences, and test their knowledge on how they would respond and why causing them to be internally motivated to rationalize their conflict mode style choice5Activity 1: Case StudyWhat Would You Do? ActivityStudent Affairs professionals and student leaders are given four case studies where they have to break up into small groups and use one of the five conflict handling modes to go about managing the conflict Rationalize their choiceRationalize why they didnt choose 1 other modeListen and offer feedback to other groupsActivity Time: 10-15 minutes

-Student Affairs professionals and student leaders are given four case studies where they have to break up into small groups and use one of the five conflict handling modes to go about managing the conflict -Professionals and students must rationalize why the conflict style mode they chose would be the best fit-Professionals and students must rationalize why the other conflict style modes would not be the best fit for managing the particular conflict -Students embrace assumed andragogy because they are self-directed as they are thinking through, choosing, and rationalizing their conflict style mode, they are listening to other groups rationalizations and learning admits the listening, and they are experiencing different rationalizations and often times making mistakes (or not thinking conflict mode choices all the way through).

6Characteristic 2: Narrative StorytellingStories in the form of cases are a good instructional technique to teach problem solving. They site a number of studies with practitioners who understood their practice no from a technical or rational perspective but rather through stories and examples from experience (Merriam, 2007, p. 201).In order for a professional or a student leader to effectively understand the importance of choosing conflict styles based on a case-by-case basis, it is important for them to be able to reflect on their own lives and make meaning of a conflict situation they were in. This includes reflecting on a past conflict experience, realizing what actions resulted in what consequences, and reflecting on how they could have handled the conflict better. This thought process helps the professional or student learn on their own, and help them realize that there is space to learn about how to manage conflict better.

-Sharing personal stories can be a great teacher

I wanted to create an activity that empowers them to embrace their conflict handling mode style..

7Activity 2: Creative ProjectProfessionals and students will be given paper, markers, scissors, pipe cleaners, and other craft materialsThey will be asked to think about what conflict style mode they mostly resort to, and be asked to create a symbol that describes their conflict styleThey should share a specific conflict situation they were in and how they utilized their style to successfully manage the conflict situationCreate Time: 4-8 minutesThey will be asked to break up into small groups and share why they chose that symbol to represent their conflict style mode

Professionals and students will be given paper, markers, scissors, pipe cleaners, and other craft materialsThey will be asked to think about what conflict style mode they mostly resort to, and be asked to create a symbol that describes their conflict styleThey should share a specific conflict situation they were in and how they utilized their style to successfully manage the conflict situationCreate Time: 4-8 minutesThey will be asked to break up into small groups and share why they chose that symbol to represent their conflict style mode

Professionals and student leaders will take 2-3 minutes to think about a time they endured conflict, and will take an additional 2-3 minutes to write down the conflict situationProfessionals and students will be asked to write down the context of the conflict, the members involved, what happened that caused the conflict, and how the conflict was handled (if it was handled) Professionals and students are asked to share their own experience and

8Characteristic 3: Reflection-on-Action Helping practitioners become aware of, and act on, the discrepancies between their beliefs (their espoused theories) an what they actually do (Merriam, 2007)

-Meaning making is a crucial part of adult learning

-Understanding ones own values, connections, triggers, actions, messages, and stories are a crucial part of how an adult learner understands themselves and why they think and act the way they do

-Its important to help adult learners understand that although utilizing different conflict modes for different conflict situations is ideal, it may be more difficult for others to actually put it into practice due to past habits, reactions, and ways of thinking.

9Activity 3: Knowing Yourself & Applying Theory to Practice2 Handouts1) Understanding Self Situational Understanding the consequences of actions2) How Should You Respond?Pick a conflict situationFill-in-the-blank responses based on conflict at hand Students are asked how they were initially going to handle the conflict and compare reactionsActivity Time: 5-10 minutes

-I wanted to create an activity that would cause the reflection on action occurrence

-1st handout: reflecting on how the professional or student leader IS/IS NOT a peacemaker

-putting that into practice are they a peacemaker when they are trying to manage conflict?

Using I-statements for how to respond10Resource ListAbigail, R., & Cahn, D. (2011). Managing conflict through communication (4th ed.). Boston, MA: Allyn & Bacon.Corvette, B. (2007). Conflict management: A practical guide to developing negotiation strategies. Upper Saddle River, NJ: Pearson Prentice Hall.Gordon, J. (2003). The Pfeiffer book of successful conflict management tools: The most enduring, effective, and valuable training activities for managing workplace conflict. San Francisco, CA: Jossey-Bass/Pfeiffer.Sande, K. (1997). The peacemaker: A biblical guide to resolving personal conflict (2nd ed.). Grand Rapids, Mich.: Baker Books.Thomas-Kilmann Conflict Mode Instrument. (2009, January 1). Retrieved November 4, 2014, from http://www.kilmanndiagnostics.com/catalog/thomas-kilmann-conflict-mode-instrument

Here are the list of resources a person can check out if they are interested in learning more. Personally, Ken Sandes Peacemaker has been very transformational in my life. Abigail and Cahns Managing Conflict Through Communication is a great tool with a lot of theories and examples of theory to practice! The others are great, as well for more practical conflict management tools11ReferencesMerriam, S. B., Caffarella, R. S., & Baumgartner, L. M. (2007). Learning in adulthood: A comprehensive guide (3rd ed.). San Francisco: Jossey-Bass Publishers.

Thomas, K. W., & Kilmann, R. H. (1974). Thomas-Kilmann Conflict Mode Instrument. Mountain View, CA: Xicom, a subsidiary of CPP, Inc.

Thomas-Kilmann Conflict Mode Instrument. (2009, January 1). Retrieved November 4, 2014, from http://www.kilmanndiagnostics.com/catalog/thomas-kilmann-conflict-mode-instrument

Thomas, K. W., Conflict and Conflict Management, in M. D. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 889-935), Chicago: Rand-McNally, 1976.

Thank you for listening! I look forward to hearing your feedback!12