CONFLICT MANAGEMENT

Conflict Conflict between black and whites when Nelson

Mandela took the seat South Africa divided by 50 years of racial tensions. For Blacks Springbok symbolizes “White Supremacy” Conflict between black and whites whether SpringBoks

will play to win for themselves and their own glory Or whether they will win for the new formed “Non-

racist” South Africa

Nature of Conflict Substantive: Styles of handling conflicts: Integrating

Learning from Course Iceberg

Behavior – Blacks cheering for the opposite team rather than Home Team i.e. Springboks

Attitude – Springboks team represented Whites and Blacks wanted to put an end to it.

Context – Imprisonment of Nelson Mandela and after 26 years he became the first black president of a white nation.

Type of Conflict Structural – Blacks wanted to take control over the sports committee and

wanted to change the name of the team Interpersonal – There was conflict between the SpringBoks team members Intra-individual – Francois Pienaar whether to play as captain of team

representing white supremacy or captain of national team of new South Africa

Technique UsedHow to manage difficult people: Used emotional intelligence

Thoughts and Biases

Thoughts• Whites considered

Blacks to be inferior• Change the team

name from “Springboks” to something that represented both.

Biases• Why a team of white

player should listen to black president

• Racial sourness• Why to let a black

enter the team.• Attack on identity

Needs and Real Issue

Need• Support from both

blacks and whites• Trust of both

communities on each other

• Not to show differences to the outside world

Real Issue• Citizens divided-

due to years of racial tensions

• Blacks were not part of the SpringBok Rugby team.

• Springboks – represented White Supremacy

Options Available

Boycott White• Positive:

Black will support

• Negative: Gap between black and white will increase

Take Revenge• Positive:

Black extremist will support

• Negative: Political unrest, economic slowdown

Unite Them• Positive:

Development of the country

• Secularism, Unity

• Negative: Black extremist might feel offended

Generating steps to resolve the conflict

Know Thyself

and Take Care of

Self

Clarify Personal Needs

Threatened by the Dispute

Identify a Safe Place for

Negotiation

Take a Listening Stance into the

Interaction

Assert Your

Needs Clearly

and Specificall

y

Approach Problem-Solving with

Flexibility

Manage Impasse with

Calm, Patience,

and Respect

Build an Agreement that Works

Conflict resolution plan Mandela used – LEAPS technique

Situation: When security officers from former administration are appointed back. There is a conflict between Jason and Mandela

Effective communication i.e. More use of “We”, he used bridging words like Our, Can, Us. During Springbok name change meeting When he met the springbok team players Whenever he addressed people of SA https://www.youtube.com/watch?v=25Lb1YpSEic

Uniting people by means Rugby Worldcup – SA winning (common goal)