conexant enterprise ip telephony
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THE INNOVATION LEADER IN ENTERPRISE IP TELEPHONY
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Agenda• Current Voice Infrastructure Challenges
• Evolution of Business Communications
– Voice over IP Defined
– Voice, Video & Data on a Single Communications Platform
– Drivers To IP Telephony
– Major Customer Benefits
• Business Telephony Shifting to Pure IP
– Business Continuity
– Highest Customer Satisfaction
– ShoreTel Shines at Ease of Use
– Lowest Total Cost of Ownership
• Shoretel Overview
– ShoreTel’s Unique Architecture
– Minimizing Server Use
– Measuring Customer Delight
– Customer Feed Back
– More Than 5,000 Customers Across All Industries
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Current Voice Infrastructure Challenges• Supportability
– Old Equipment • End of Life• Failure Rate• Part Replacement
• Manageability– Multiple Disparate Platforms with Separate Interfaces– Multiple Service and Support Contract (Handled Per Site)
• Disaster Recovery– No Recovery Site for Voice– Difficult to re-organize staff regionally– Setup Up Time Un-Realistic
• End User Application – No Advanced Feature Sets for Users– No Inter-site Communications Between Sites or Business Units– Disparate Feature Sets between all Sites and Users– No Unified Communications – 4 Digit Dialing, Unified Messaging/VM, Instant Messaging, Unified
Directory Company Wide, No Collaboration Tools, No Conferencing Resources
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• Centralized control• Inflexible• Vendor-driven services
Mainframe Computer, Circa 1975 PC LAN, Circa 1990
• Distributed control• Customization• User-driven services
Digital PBX, Circa 1995 IP PBX, Circa 2002
Evolution of Business Communications
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Voice over IP Defined
Internet TelephonyInternet telephony refers to the practice of running voice traffic over the public Internet. Generally has issues with voice quality and is not good for businesses.
Traditional Digital PBXA Digital PBX interfaces directly with the Public Telephone Network via Time Division Multiplexing technology. 20+ year old technology with little or no flexibility or upgradeability.
ShoreTel IP TelephonyIP telephony refers to the technology for transmitting voice communications over a network using an open standards-based Internet Protocol (IP).
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Voice, Video & Data on a Single Communications Platform
Voice Messaging
Collaboration
Calendar
Video Conferencing
Web Application
Audio Conferencing
Instant Messaging
TelephoneServices
Voice and Video on the Data Network
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Drivers To IP Telephony
Business Resilience• Business Continuity• Disaster recovery
Business Resilience• Business Continuity• Disaster recovery
Competitive Advantage• Rain Dance - Conference Calls Internal• Content Sharing – Power Point, Word, Excel• Mobility and teleworker gains• Find Me, Follow Me• Higher productivity
Competitive Advantage• Rain Dance - Conference Calls Internal• Content Sharing – Power Point, Word, Excel• Mobility and teleworker gains• Find Me, Follow Me• Higher productivity
Expanded BenefitsExpanded BenefitsImproving Business Improving Business
ProductivityProductivity
Lower CostsLower Costs• Reduce mgmt costsReduce mgmt costs• Move, add, changesMove, add, changes• Lower cabling costsLower cabling costs• Toll bypassToll bypass
Lower CostsLower Costs• Reduce mgmt costsReduce mgmt costs• Move, add, changesMove, add, changes• Lower cabling costsLower cabling costs• Toll bypassToll bypass
Initial BenefitsInitial BenefitsReducing CostReducing Cost
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Major Customer Benefits• Single Communications Platform for all Business Units
• One Maintenance Contract for All Company Sites (Just like Data)
• Standardized Phone & Feature Set at All Sites and for Remote Workers
• Standardize Support for all Sites
• Responsive Disaster Recovery Strategy
• Communications Tools for the Future– Conference Bridge & Web Collaboration
– Single Global Directory
– Outlook Integration
– 4 Digit Dialing to all Sites, Users, and Mobile Phones
– Single Voicemail System
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Business Telephony Shifting to Pure IP
Source: Gartner Dataquest 2006 Pure TDM IP-Enabled Pure IP
Line Shipments to North American Enterprises
Thou
sand
s
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
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Business Continuity
• Allows business to continue despite severe interruptions
• Quickly setup remote communications for Disaster Recovery
• Minimize business down time
Purpose Built Communications Platform
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Highest Customer Satisfaction
1=unacceptable, 2=poor, 3=fair, 4=good, 5=excellent
Source: Nemertes Research 2007 for 2006 results, selected categories shown.
# 1 in Customer Satisfaction in Every Category for 4 Years Running
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PricingEase of Use Pricing-to-Performance
ShoreTel Avaya Cisco Mitel Nortel
Infonetics: ShoreTel Shines at Ease of Use, Pricing, and Price/Performance
7
6
5
4
3
Source: Infonetics Report. User Plans for Voice over IP: North America 2007, April 2007
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Lowest Total Cost of Ownership
Source: Nemertes Research 2007
$645
$354
$540
$188
$646
$927
$739
$532
$542
$114
$1,185
$896
Competitors Competitors
Capital Costs
Start-Up Costs Ongoing Annual Operating Costs
Less than 1,000 Lines More than 1,000 Lines
Operational Costs
(1) (2)
$750
$142
$11
$386
Competitors Competitors
Ongoing Operational Costs
Less than 1,000 Lines More than 1,000 Lines
(3) (4)
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ShoreTel Overview
ApplicationsShoreGear
IP Voice SwitchesShorePhoneIP Phones
Founded 1996
Headquarters Sunnyvale, California
Customers 5,000+
Ownership Public, Listed on NASDAQ (SHOR)
Profitability 9 Sequential Quarters
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Most Phone Systems Create Customer Pain
San Francisco
Regional Office System
Headquarters Office System
Branch Office System
PBX
VM
PBX
VM
PBX
VM
Boston
London
WAN
PSTN PSTN
PSTN
• Independent Telephone Systems
• Limited Feature Transparency Between Systems
• Fixed Capacities
• Costly to Maintain and Manage
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ShoreTel’s Unique Architecture • Reliable
– Switch-based
– Not server dependent
– N+1 redundancy
• Distributed– Sites operate independently
if network fails
• Scalable– From ten to tens of
thousands of users
• Managed as a Single System – Low TCO
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Minimizing Server Use
Call Processing
E911
Paging
Voicemail
Desktop Call Handling
Operator Client
Integrated System Mgmt
Total Servers
Headquarters Regional Office
1 1
Total Servers: 2
Headquarters Regional Office
Server Centric Pure IP Alternate
9 5
Total Servers: 14
Switch Based
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50
55
60
65
70
75
80
85
90
95
Baseline Q305 Q405 Q106 Q206 Q306 Q406 Q107 Q207 Q307 Q407
Measuring Customer Delight(Q3 FY05 – Q4 FY07)
Ran
king
92.1791.0686.5283.38 87.42 87.63 91.14 91.16 90.90 92.70 92.36
World Class
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Customer Feed BackVICKI LITTER
• EASE OF USE Rating: 8
– “ I think at first it is a very complicated. However, after using it for some time and being taught the features, it is a pretty . There are a few features that I still have problems with, but I am sure with more training it will work just fine.”
DOUG PILIGIAN
• RELIABILITY OF SYSTEM: Rating: 10
– “ Never had a problem that was related to the VoIP system. I believe this will be a business and productivity tool for Company. “
MISTY CUELLAR
• PHONES: Rating: 9
– “ There are always features that can make any phone system better - this phone covers it. Our old system (Avaya) is not as efficient as the ShoreTel system. Features available allow us to transfer & check messages at a much faster rate. “
SHANNON GASKINS
• SOUND QUALITY & OVERALL EXPERIENCE: Rating: 10
– “ Love the speaker phones sound. There are many features that are advantageous to my daily work routine, for instance, I am able to receive an email notifying me that I have a new voicemail. “
nice phone system
GREAT
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More Than 5,000 Customers Across All Industries
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Thank you for your interest and consideration of
Conexant Communication’s Enterprise Solutions.
We looking forward to working with you!