concept note setting-up of vsat network up to gram ... · the vsat bandwidth provider should have...

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CONCEPT NOTE

SETTING-UP OF VSAT NETWORK UP TO GRAM

PANCHAYTS IN RAJASTHAN

Abstract:

The Government of Rajasthan (GoR) has envisaged to establish network connectivity

to Government Departments, and expand the network upto around 10,000 locations

spread across 9177 Gram Panchayats and 183 municipal areas in Rajasthan to cater

voice, video and data services.

It is proposed to extend connectivity to Gram panchayats and other offices of GoR, over

various mode of connectivity like VSAT, Leased line (Wireless/ Wired Line) i.e. multi-

mode solution.

For VSAT solution, set-up of CAPTIVE HUB is also proposed. The agency shall propose

technical solution for either in Extended-C band (XC) or KU-band. The specifications

for Portable VSAT - BUC (Extended C-band), SLA for CAPTIVE HUB and Annexures

of DOCUMENT are under preparation.

It is proposed to award the work along with a rate contract for expansion to a consortium

agency for providing connectivity over multi-mode, with minimum assured links of each

mode.

An integrated NOC is required to be set-up for monitoring of existing network/devices

and upcoming network. The complete solution should be operated, maintained and

managed by the agency for 5 years.

RISL is assigned for implementation of proposed network.

The prospective agencies are requested to go through the draft document and

provide inputs at email id given below.

-Kuldeep Yadav (ACP)

Email: [email protected]

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PROJECT PROFILE & BACKGROUND INFORMATION

Introduction

Government of Rajasthan has established a metropolitan area network (MAN) in 2005

covering around 48 various offices located in Jaipur city under SECLAN project.

Thereafter, in 2013, the network has been extended to 33 District Collectorates, 240

Block Head Quarters and 3500 (approx.) offices located in these District/Block

Headquarters under Rajasthan State Wide Area Network (RajSWAN) project.

State Government has envisaged to establish network connectivity to Government

Departments, and expand the network to 9200 locations covering mainly Gram

Panchayats and some other offices in Rajasthan to cater voice, video and data services

under various categories of G2G, G2B and G2C services.

RAJNET is envisaged as the platform to provide network connectivity through

multimode (i.e. Landline, RF, VSAT, OFC etc.) of connectivity throughout Rajasthan

state. It is also proposed to establish network operating center for monitoring of

multimode connectivity in the state. Under RAJNET, expansion of connectivity is

proposed through VSAT upto Gram Panchayats.

Detailed solution requirement for providing multi-mode connectivity is as below:

a) Connectivity to identified Gram Panchayats (GPs) and other offices located

under its jurisdiction.

b) It should provide VSAT connectivity in Ku band/Extended C-band for Data, Voice

and Video traffic.

a. The proposed VSAT network will be based on a star architecture and shall

be an IP based network for running various Network based applications

at remotes.

b. The Service Provider shall establish a dedicated, end-to-end, secured &

manageable VSAT network with backhaul connectivity over MPLS-VPN

from Service Provider’s HUB station to RSDC at Jaipur and requisite

bandwidth to designated locations.

c. Setup of HUB and Antenna within time period specified in DOCUMENT

for Captive model, and migration of already installed VSAT terminals in

the project, to the Captive HUB.

c) Setting-up of Operation & Maintenance of VSAT NETWORK and wide area

network on wire line/wireless for a period of 5 years.

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Satelite

RAJNET – Pictorial Representation of the Architecture

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Remote VSAT

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Integrated Network Monitoring System (NMS):

a) The agency is required to establish an integrated NMS, NOC and HDMS for

multi-mode type of connectivity under RAJNET.

b) It should configure exiting RSDC devices and network infrastructure of SECLAN,

RajSWAN, and GRAMSET etc.

c) The proposed connectivity through wired-line, wireless and VSAT should also be

monitored through proposed NMS.

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ELIGIBILITY

Consortium of IT companies/firms and Bandwidth providers shall be permitted.

Bills by the respective member of consortium shall be raised through Lead

agency. Payments to respective bandwidth service provider shall be made

directly.

The consortium partners should have experience of bandwidth services, O&M of

inter-city Wide Area Network of minimum 500 nodes and NOC operations.

The VSAT bandwidth provider must have at least 10,000 operational VSAT

terminals in India as on 31st March 2014.

The VSAT bandwidth provider should have at least one transponder satellite

bandwidth in offered frequency band (Ku band/Extended C-band) as on last date

of bid submission.

The VSAT hardware along with HUB should be supported by minimum two VSAT

bandwidth provider from different HUB locations.

The OEM of VSAT equipment must be a registered company in India for last five

years.

The OEM must have a service center in India.

SCOPE OF WORK FOR VSAT CONNECTIVITY

The agency shall be required to supply, install and integrate the solution as per the

scope of work detailed below. O&M of the proposed solution shall be provided for a

period of 5 years from GO-LIVE.

The successful deployment of project requires the agency to provide quality & timely

services to GoR. The agency is strongly advised to carefully read the complete

DOCUMENT, understand the RSDC/ SecLAN / RajSWAN network and carry-out the

site visits of proposed locations where multi-mode solution and IT infrastructure is to be

installed, implemented and commissioned.

For successful implementation of the project, the SP or lead agency in case of

consortium shall depute one Project Manager at DoIT&C, Jaipur as single point of

contact (SPOC) for DoIT&C. SP shall provide the contact numbers, e-mail id and other

relevant details of the SPOC to DoIT&C.

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1. Detailed Scope of work (SoW)

Deployment of core VSAT solution consists of various steps and activities like

preparation of the detailed project implementation plan, supply of required hardware

and software at project locations, implementation of VSAT solution, commissioning,

documentation, UAT reports with configuration details, basic training etc.

The Service Provider shall establish a dedicated, end-to-end, secured & manageable

VSAT network, initially with backhaul connectivity over MPLS-VPN from Service

Provider’s HUB station to RSDC at Jaipur. Antenna and HUB station should be supplied

and set up and all the VSATs should be migrated to this HUB station. The agency shall

propose technical solution either in Extended-C band (XC) or KU-band.

The service provider will also establish integrated wide area network on wire

line/wireless /leased line etc.

The scope of work also requires deployment of required manpower as defined in for

various activities like Project Management, O&M and support services etc.

1.1.1 Understanding of Project

To understand the overall scope of project, the agency shall be required to study the

following:

1) RajSWAN,SECLAN network and SATCOM,

2) Rajasthan State Data Centre (RSDC),

3) Any other plan, policy, document and report as deemed necessary for effective

implementation of required VSAT solution,

4) Providing turnkey solution for connectivity at the specified locations and integrate

with the RajSWAN/ SECLAN/ Data Centre and operation & maintenance and

management.

1.1.2 Infrastructure Deployment

During the implementation period, SP shall provide, on a weekly basis, the

implementation progress report to DoIT&C/RISL/ designated agency. The project

manager is required to attend regular review meetings with DoIT&C/RISL preferably on

fortnight basis.

1) Supply of the required items, equipment:

a) meeting technical specifications,

b) complete new set of hardware at all sites specified in minimum Bill of

Material as per the work order,

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c) any other peripherals & fixtures (e.g. screws, clamps, fasteners, ties

anchor, supports, wires, etc.), assemblies for fixing of cables, conductors

etc. necessary for the installation of the connectivity/ solution.

d) Software of genuine OEM license(s), as applicable, with all the requisites

updates and patches for entire contract period.

2) The agency should seek and submit statutory clearances such as SACFA, WPC

and any other permission/clearance required (if applicable) for DoIT&C/RISL/

GoR.

3) The SP is required to supply, install and integrate Antenna & Hub (as required

for captive setup) and VSAT Terminals.

4) The purchase order for supply of VSAT terminals shall be given in two phases

to the agency. The first purchase order shall be given for 7000 of the sites and

Hub equipment and around 1000 locations on wire line/wireless. The second

order shall be issued as per requirements within 9 months of the order.

5) Subsequently, the rates should be valid for another one year by way of rate

contract.

6) The equipment should have comprehensive onsite OEM warranty or agency

warranty and for a period, as specified in BOM, starting from go-live. The

comprehensive OEM onsite warranty includes the following:

a) Repair of faulty equipment.

b) Replacement of irreparable equipment or parts with equivalent or higher

compatible with the solution

c) Providing technical support

d) Software updates and Upgrades.

Any other activity to keep the solution/ set-up functional to its full capacity shall

be the responsibility of agency.

It is pertinent to mention that installation and commissioning of some

equipment may happen much earlier than the go-live. Therefore, agencies

are advised to take warranty from OEMs for the entire contract period,

including the period taken for installation and commissioning before go-

live.

7) Installation & configuration:

1. The installation and configuration:

a) of items supplied,

b) To be done appropriately and in a conscientious manner as per the OEM

guidelines,

c) Following statutory regulation/ codes at all times,

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d) Ensuring safety regulations and practices, and

e) Ensuring that no damage is caused to customer premises and property

and to restore the property, wherever required, at no cost to purchaser, if

any damage occurs.

2. Extending, fixing and installing the electrical points (switches, plugs, wire,

conduits etc.) from the existing electrical outlets to the supplied VSAT/ wire

line/wireless equipment, wherever required. It may be noted that no additional

payment will be made for this work and material, and so agencies are advised

to quote keeping this in mind.

3. Routing and Fixing of cables (like RF, Power, CAT-6 etc.) and making

necessary holes in the walls wherever required. The cable between VSAT

antenna and VSAT modem should be clipped/Clamped properly with the wall

without any loose cables hanging around. Excess cables if any should be

wound neatly near to the VSAT modem.

4. Plugging conduits and entrance holes wherever cabling is essential with

suitable sealing material.

5. Deployment of connectivity/ solution in consultation with the DoIT&C/RISL

and adhere to all the applicable GoI/GoR/TRAI or any other regulatory

agency, RSDC and RajSWAN policies (IP Addressing, Access Control,

Security, Backup/ Restore, Internet access, Routing and Switching, VSAT

Communication Standards and Policies etc.), as applicable throughout the

project period.

6. Initially, the service provider shall provide backhaul connectivity from the

service provider's hub to the SDC at Jaipur over MPLS-VPN for voice, video

and data, Anti-Virus, Network monitoring, etc., along with dual homing last

mile (Telecom Service Provider premises to RSDC, Jaipur).

7. The backhaul provided shall be on the infrastructure of the telecom service

provider having National Long Distance (NLD) license, to ensure end to end

quality of service (QOS) delivery and ownership.

8. The video bandwidth should be re-configurable for video multicast, video

conference and VoIP. Pool of satellite bandwidth supplied for video should

also be re-configurable for usage of data when Video / Voice / Multicast is not

used. Schedule of Voice / Video and Multicast would be provided to the

SPOC.

9. The satellite bandwidth should support guaranteed bandwidth, Bandwidth on

Demand, Slotted Aloha and Mix of these.

10. The agency should supply, install and commission Hub Baseband system

suitable to operate with 10,000 VSATs. Redundant UPS power backup to the

Hub should also be supplied by the agency.

11. After installation and commissioning of the Captive setup (Antenna, Hub etc.),

the agency shall migrate all the VSAT Links commissioned to the newly setup

HUB.

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8) Coordination by Agency

1. DoIT&C/RISL would initiate procurement of required licenses for operating

the Captive VSAT network and bandwidth from Antrix, ISRO. Upon receiving

work order, the service provider to coordinate / liaison between DoIT&C/RISL

and DoT/ respective authority for reception of clearances / licenses to operate

the captive VSAT network.

2. The Service Provider should also coordinate / liaison with Antrix, ISRO for

allocation of Bandwidth. RISL would make payment to DoT / WPC / SACFA

/ Antrix / any other regulatory authority.

3. The Service Provider during the implementation period and during O & M

should do the necessary coordination / liaising for compliance of the network

with appropriate authorities.

4. It should be noted by the agency that the payment of HUB, Antenna etc.

(to be installed at Jaipur) shall be made only after successful

installation of Captive hub and migration of all the operational VSATs

to Captive HUB. As such, the agency shall be required to make

aggressive efforts to install the equipment and seek all regulatory

clearances on behalf of DoIT&C/RISL.

9) Integration:

1) The service provider should ensure seamless integration with RSDC,

SECLAN and RajSWAN for data, voice and video services. Additional

hardware and software required for the same shall be detailed in the technical

bid.

2) The service provider shall ensure that all applications hosted at the Rajasthan

State Data Centre are accessible at all remote sites through VSAT network.

3) Configuration and fine-tuning of subsystems to achieve overall optimal

network performance and highest security.

4) Configuration of deployed VSAT terminals and all sub-systems to the Service

provider’s Network Management System (NMS), Helpdesk Management

System (HDMS) and Network Operation Center (NOC), till the captive setup

becomes operational.

5) Migration (re-orientation, re-configuration etc.) of Operational VSATs to

captive hub.

6) Laying and Routing of CAT-6 Cable for integration with RSDC/ SECLAN/

RajSWAN to the router being supplied under the project.

7) The overall satellite bandwidth of 36 Mbps and backhaul bandwidth of 24

Mbps on MPLS-VPN shall be procured in a phased manner.

8) The initial satellite bandwidth of 14 Mbps (10 Mbps for video and 4 Mbps for

Data) shall be hired and shall be increased/decreased in steps of 2 Mbps in

a phased manner by giving one month time. In case of delay in providing the

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additional bandwidth, the Liquidated Damages as defined in DOCUMENT

shall be applicable.

9) The agency should provide 20 video channels of 512 kbps each at the ratio

on 1:1 initially which may be increased or decreased as required.

10) Pool of satellite bandwidth supplied for voice and video should also be usable

for data.

11) The initial backhaul bandwidth of 8 Mbps shall be hired which shall be

increased/ decreased in a phased manner by giving one month time.

12) The additional satellite bandwidth and additional backhaul bandwidth shall be

procured on demand basis.

13) The complete network must be PCI complaint

14) The proposed solution must be end-to-end IPv4 and IPv6 (dual-stack)

complaint (ie without any IP translation from IPv6 to IPv4 and vice versa) from

day one.

15) Provide client interface of Agency’s Network Monitoring system at DoIT&C,

Jaipur through backhaul connectivity to monitor the entire network.

1.1.3 Migration

The agency on receipt of work order should start supply, installation & commissioning

of VSATs to the designated Gram Panchayats as provided along with the work order.

Initially, the VSATs should be commissioned to the shared network of Service Provider.

As and when the Captive Hub is ready with Bandwidth allocation and all Operating

licenses / clearances, the Service provider should migrate / re-orient the VSAT

commissioned from their hub to RISL network and all further VSAT commissioning at

Gram Panchayats should be to the Captive Network of RISL. The backbone bandwidth

re-configuration shall also be done accordingly.

1.1.4 User Acceptance Test (UAT)

The primary goal of Acceptance Testing is to ensure that the Project (including all the

project components as discussed in the scope of work) meets requirements, standards,

specifications and performance, by ensuring that the following are associated with clear,

quantifiable metrics for accountability:

Infrastructure Compliance

Performance

Integration

Project Documentation

1.1.4.1 Supply of following documents:

a) Detailed network solution design (architecture diagram, functionality etc.),

b) Details of inventory deployed including hardware and software location-wise along

with serial number, product ID, licenses, part code etc.

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c) Location-wise material delivery & installation report of all equipment/ software

supplied duly signed by purchasers authorized person.

d) Compliance certificate’s for specifications of hardware and software supplied.

e) Installation, configuration and integration settings of all the installed components of

VSAT solution with IP address details etc.

f) OEM Warranty documents,

g) Original S/w/ CDs/ DVDs and licenses, wherever applicable,

h) User Manuals, Administrator Manual and datasheets, wherever applicable,

i) UAT reports,

j) Service Operation Procedure (SOP),

1.1.4.2 Licensing:

a) All software licenses, documents and statutory clearances such as SACFA, WPC

and any other as applicable. The licenses should be valid over a period of five years

except otherwise specified in this DOCUMENT.

b) In case of licenses which requires annual renewal, an undertaking for timely

renewal by the agency should be submitted.

1.1.4.3 Others

a) The agency shall co-ordinate and carry any other required test as desired by

purchaser.

b) DoIT&C/RISL may associate authorized personnel for above test.

c) Rectifying the Hardware, Software and deployed solution issues/ bugs reported, if

any, during the testing. The selected agency shall make the required changes to

the application/solution deployed at no extra cost.

d) VSAT link(s)/equipment not passing the AT, if any, shall be rectified by the SP in a

timely manner with a request for re-test by DoIT&C/RISL/ designated agency. If any

VSAT link(s)/equipment fails the AT repeatedly, it may be cancelled by

DoIT&C/RISL, without any claim for payment to SP.

e) Agency is required to intimate the purchaser one week prior to the commencement

of UAT activities.

f) User Acceptance Test for the last phase of the ordered quantity may be conducted

on completion of installation and integration of 90% VSAT of ordered quantity in

case there is a possibility of delay in completion of 100% work on part of purchaser.

g) The QGR shall be payable to the Agency from the date of successful testing and

acceptance of the respective phase.

h) In case of UAT on 90% of installation and integration of VSAT as mentioned under

above clause, the commissioning for the balance 10% of endpoints shall be

conducted subsequently. The QGR for these endpoints shall be released from the

date of successful commissioning.

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i) The time taken for approval of UAT acceptance by DoIT&C/ RISL, shall not be

considered as delay on agency’s part.

1.1.5 Commissioning (Go-Live):

Final approval/ user acceptance of the deployed VSAT solution shall be given by

DoIT&C after successful implementation, testing and receipt of documents. It is the

responsibility of the agency to submit test reports and obtain the UAT approval from

the DoIT&C. On successful AT of the VSAT links of the particular phase, the links shall

be declared commissioned and GO-LIVE shall be given for that particular phase with

effective from date of submission of UAT report.

It is to be noted that the procurement agency may get the VSAT solution audited through

a Third Party, before Go-Live and periodically after Go-Live, in order to ensure the

success of the project. Such third-party agency for carrying out the acceptance testing

and certification of the entire solution will be nominated by the DoIT&C. All expenses

towards hiring of TPA shall be borne by purchaser. The SI shall be required to extend

co-ordination to such TPA for testing etc.

1.1.6 Training

Imparting the basic on-site training to designated officials so as to make them well

conversant with the functionalities, features and processes of VSAT and HUB

configuration, operation, and functionality and communication set-up at respective

project locations.

1.1.7 Operation & Maintenance (O&M)/ Facility Management Services (FMS)

The objective of O&M is to operate and manage the entire multi-mode network including

GPs locations, NOC/NMS center, HUB, Backhauls by the agency for a period of 5

years from GO-LIVE. This will include management, operations & maintenance

of all the facilities and all other elements that form the Network along with bandwidth

provisioning and bandwidth management.

The agency should provision sufficient manpower for operation & maintenance of the

Network.

It shall include the following:

Onsite Maintenance and Support Services

Network Management

Helpdesk Management

HUB Management

OEM Support Services

a) OEM Support Services:

Agency should have direct back-to-back service support agreement with the respective

OEM for the project duration of 5 years as per DOCUMENT. DoIT&C/RISL/Agency/

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GoR must be able to log a support ticket directly to OEM helpdesk to get telephonic/

remote support directly from OEM as required. Undertaking from OEM for above

support services should be submitted by the Agency along with the bid.

1.1.8 Project Handover

After successful completion of the Project/ contract (i.e. 5 years from commissioning),

it shall be handed-over to RISL/DoIT&C/GoR.

Evaluation & Tabulation of Financial Bids

In order to decide the L1 agency, NPV (Net Present Value) of the payable amount shall

be taken into account as given below:

Upfront payment = 30% of Price quoted for CAPEX = A

Price quoted for OPEX + Bandwidth for 5 years = B

Total quarters for which payment to be made = 20 for VSAT and 16 for CAPTIVE

HUB

Quarterly payable amount for VSAT = [{(Balance amount of A )+ B}/20] = C1

Quarterly payable amount for CAPTIVE HUB = [{(Balance amount of A )+ B}/16] =

C2

The PV factor would be 4.5% per quarter (18% per year).

NPV1 for VSAT = A+ [C/1.045] + [C/(1.045)2] + [C/(1.045)3] + [C/(1.045)4] +

[C/(1.045)5] + . . . . . . . . . . . . . [C/(1.045)20]

NPV2 for CAPTIVE HUB = A+ [C/1.045] + [C/(1.045)2] + [C/(1.045)3] + [C/(1.045)4]

+ [C/(1.045)5] + . . . . . . . . . . . . . [C/(1.045)16]

Net NPV = NPV1 + NPV2

NOTE: For wireline/wireless connectivity, a tentative quantity of different type

of connectivities shall be considered for evaluation.

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Payment Terms and Schedule for VSAT connectivity

a) Payment schedule – Payments to the agency, after successful completion of the

target milestones (including specified project deliverables), would be made as

under: -

Payment Terms and schedule

Sl.

No. Deliverable Applicable Payment (Code)

1.a. On Successful UAT of each

phase for VSAT terminals

30% of CAPEX (Ref. Fin. Bid) of each

phase after successful UAT,

AND

70% of the remaining CAPEX (Ref. Fin.

Bid) of the respective phase, shall be paid

in equal instalment per quarter, for 20

quarters, at the end of each quarter

1.b. On Successful UAT of CAPTIVE

HUB

30% of CAPEX (Ref. Fin. Bid) of each

phase after successful UAT,

AND

70% of the remaining CAPEX (Ref. Fin.

Bid) of the respective phase, shall be paid

in equal instalment per quarter, for 16

quarters, at the end of each quarter

2.a After GO-LIVE during O&M of

each phase upon submission of

quarterly deliverables:

MIS reports and

SLA reports

Applicable OPEX on actuals (Ref. Fin. Bid)

of the respective phase, payable on

quarterly basis.

2.b Bandwidth availability in each

quarter upon submission of

quarterly deliverables MIS

reports and SLA reports.

Applicable bandwidth charges on actuals

(Ref. Fin. Bid) payable on quarterly basis.

concept note setting-up of vsat network up to gram ... · the vsat bandwidth provider should have...

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