““SA labour practice has a rigorous set of procedures which can SA labour practice has a rigorous set of procedures which can become so long and involved that it can take hundreds of man-become so long and involved that it can take hundreds of man-hours and cost business thousands of Rands just to fire hours and cost business thousands of Rands just to fire someone.”someone.”

-Andrew Levy

ComplianceCompliance Processes must be micro - Processes must be micro -

managed managed Time consumingTime consuming OnerousOnerous Costly Costly

Procedures Procedures Extensive Extensive

documentationdocumentation Time limitationsTime limitations Formal meetingsFormal meetings Many participantsMany participants

Legislation & Legislation &

RegulationsRegulations ComplexComplex Expanding Expanding General lack of General lack of

knowledgeknowledge

South African labour relations challenge South African labour relations challenge

Substantivecompliance & fairness

Proceduralcompliance

Streamlined processes

Accurate and timely Information

Compliant and Consistent

decisions

Managing decisions & resultant tasks

across the enterprise

Manual and disjointed

Labour Relations processes

Extracting Labour Relations information,

analytics,exceptions & trends

The Key Issues The Key Issues

Introducing our solution --Introducing our solution -- er NAVIGATOR

An enterprise wide process and knowledge management system for the entire labour relations environment

A web-based solution meaning no new software is required eliminating installation and compatibility issues.

Collaborative framework linking all participants in labour relations processes.

Combining knowledge management and decision support tools with workflow technology, ensuring processes are resource efficient, adaptable and produces the desired results

Key componentsKey components

Customised single platform

Structure of the systemStructure of the system

These make up your customised code of conduct -- the framework to manage enterprise wide labour relations

Labour relations practice comprises legislation,industry practice and your custom business codes and rules

Knowledge management, content management as well as decision support functionality enable labour relations processes to align to yourcode of conduct

Labour relations processes are automated via the workflow technology – enabling procedural compliance

IR department

Company divisions

Group companies

Executives

External consultants

Process participants

Custom singleLabour Relations

platform

One platform -- facilitating all role players

Case file initiated by complainant

Employee & Transgression

Codes, rules, definitions, process paths

Employee History

Company history

Case Law

Knowledge Management –Push technologyPushes information tothe user

Decision Support-Moves process along various stages facilitating correct decision

Case File

Investigator

Case File

System Suggestions & Decision

Case FileCase File

Framing allegations

Approver

Action the decision -- moves process across process roles Knowledge management, Decision support & Workflow

Case File

Case File

Coordinator

Invites participants and confirms enquiries/meetings

Generates auto populated documents

Schedules meetings/enquiries inadherence to time parameters

Chairman/Company representative

Case File

Meetings/Enquiries

Coordinator/Manager

Case File

Issues action

The seamless integration of people, knowledgeand content in an electronic workflow format

Inserts results, attachesdocumentation & evidence

Case management

Misconduct Incapacity

CCMA

IR Processes handled by the system

Internal processes

External processes

The complete enterprise wide management solutionThe complete enterprise wide management solution

Tell me about Tell me about ER ER NAVIGATORNAVIGATOR

Single platform

Developed for SA

Suits any size

companyHandles all corporate structures

– multiple companies, branches

and divisions

Individual solutions are

customised to clients needs

Incorporates your

custom business

codes and rules

Upload/download

data from HRIS

Web based,

centrally hosted only

requiring internet

access and browser

Accessed from any

browser anywhere

facilitating geographically

spread organisations

Provides robust

productivity and

management tools

Allows for rapid

deployment and fast

learning curve for users

Ease of use and superior

end user experience.

The complete enterprise wide management solutionThe complete enterprise wide management solution

Practically what er NAVIGATOR do ?

Eliminates guess work

and manual paper

chase routines

Enables compliance

and consistency

while providing an

audit trailReduces business risk,

through reliability and

quality

Manages complex

processes.

Assembles case files with

paper trail and information

HR staff can delegate

to line but still

maintain control

Automates Labour relations

process work flows by

routing tasks and

information based on

company rules and

legislation to appropriate

users for input and decision

Delivers instant insight into

company wide data, from

high level snapshots to

granular detail

CFO HR EXECUTIVE CEO

BOTTOM LINE IMPACT

INCREASED PRODUCTIVITY

STRATEGIC FOCUS

VA

LU

E

RISK AVOIDANCE

COSTREDUCTION

STREAMLINED PROCESSES

COMPLIANTCONSISTENTLABOUR RELATIONS

DETAILEDINSIGHTS

VALUE PROPOSITIONVALUE PROPOSITION

QUANTIFICATION OF VALUE QUANTIFICATION OF VALUE

Technology

Social Reporting

Administration

Compliance

Value

Compliance Compliance Rules & Regulations and Rules & Regulations and

company policy are built into company policy are built into

processesprocesses Risk Mitigation via forced Risk Mitigation via forced

adherence to time periods and adherence to time periods and

process parameters process parameters Automatic population and Automatic population and

storage of documents, notices, storage of documents, notices,

forms. Storage of evidenceforms. Storage of evidence Prompts actions to be taken Prompts actions to be taken

when required by relevant partywhen required by relevant party Can be linked to HR or Can be linked to HR or

professional advisors (as professional advisors (as

required)required) Centrally update Centrally update

rules,documents – changes in rules,documents – changes in

legislationlegislation

Administration Administration Processes are predefined and Processes are predefined and

standardised standardised Push technology – ensures Push technology – ensures

relevant info is made available relevant info is made available

to users as and when requiredto users as and when required Central management of Central management of

divisions, groups, companies divisions, groups, companies Improves speed and Improves speed and

productivity productivity Improves efficiency, handles Improves efficiency, handles

complexities, ensuring qualitycomplexities, ensuring quality Frees up personnel to Frees up personnel to

concentrate on other HR issuesconcentrate on other HR issues Handles volumes of cases Handles volumes of cases

consistently and reliablyconsistently and reliably No manual paper chase No manual paper chase

routines routines

Reporting Reporting Generate reports at a click of Generate reports at a click of

a button – all the data captured a button – all the data captured

when running the process is when running the process is

available for reporting – no time available for reporting – no time

expended to collate information expended to collate information

and prepare reportsand prepare reports Customisable – insights into Customisable – insights into

processes, employees, processes, employees,

managers transgressions & managers transgressions &

resultsresults View dashboards and real time View dashboards and real time

snapshots snapshots Gain visibility into critical Gain visibility into critical

process data such as process data such as

exceptions, variances & trendsexceptions, variances & trends Easily identify problem areasEasily identify problem areas

Social Social All employees are treated fairly All employees are treated fairly

and consistently – Better and consistently – Better

working environmentworking environment

Technology Technology Access leading edge technology Access leading edge technology

which provides advantages for which provides advantages for

complex, people intensive and complex, people intensive and

manual processesmanual processes

Code of Conduct

Framework tomanage andcustomise LRinfrastructure

Case ManagementProcesses tracked through all stages

ensuring integrity ofprocess and decision

Document, Transcript &

Evidence attachments

Documentation& KnowledgeManagementCollaboratively

managescontent using a

common repository

Communication ManagementAction and autoreminder emails.Process notes,

meeting facilitation

SearchableKnowledge

Base

Compliance &Consistency

Tools, information &suggestions to identify correct

process and action

Action and Process Audit Trail

Stores process stagedetail and action

history per process

All StructuresAccommodates all company, group

& divisional process structures –Including

Electronic Link to external consultant

CustomisationLR processes tailored

to your needs by incorporating business

rules, HR docs, company structure

Legislation & branding

Process History

Displays employee process history atrelevant stages

facilitating decisions

ReportingDashboards – real timesnapshots. Standard& customisable reports-processes, employees

management,trends, exceptions, variances,& results

Workflow AutomationRoutes tasks to

applicable personnelbased on business rules for action.

Includes approvals

Process DocumentationAuto form creation

population &storage at various

process stages

User Access Security

Role based andCustomisable. limit or include

functions, activitiesor viewing rights

Key FeaturesKey Features

Low CostLow Cost

Low RiskLow Risk

High ReturnHigh Return

Low total cost of ownershipEase of quantification & no hidden costs

No change managementNo software implementation issues

High ROIQuick payback