Read the sample question belowYou are the Secretary of the Residents’ Association in your housing estate. Write a letter to the director of the local municipal council to complain about the problems you and the other residents are facing.

In your letter, include the details below:

■ rubbish not collected

causes terrible stench

stray cats and dogs scatter rubbish

■ clogged drains breeding ground for mosquitoes

increase in cases of dengue fever

■ street lights not working cause accidents at night

increase in crime

■ playground not well- maintained overgrown grass

playground equipment damaged

When writing your letter, you should remember to: set it out in the correct format

include all the points given

address the letter to the director of the local municipal council

Rajvind Gill,10, Jalan Jujur,Taman Jayadiri,68000 Ampang,Selangor

The Director,Ampang Jaya Municipal Council,Bangunan Mentari,Ampang Jaya,68000SELANGOR.

15 SEPTEMBER 2009

Dear Sir,

Poor Maintenance of Taman JayadiriI am writing this letter on behalf of the residents of Taman Jayadiri to complain about the dismal conditions we have been putting up with for the past three months.

2. One of the main grouses of the residents concerns uncollected rubbish (point 1). Initially, rubbish was collected three times a week. However, since June this year the garbage collectors have only been coming once a week. Our litter bins are always filled to the brim and we have no choice but to leave our bags of rubbish next to the bins. The rotting waste causes a terrible stench (point 2). Worse still, stray cats and dogs scatter the rubbish (point 3) while looking for food. This is not only unpleasant but also unhealthy.

3. Most of the drains in Taman Jayadiri are clogged (point 4) with rubbish resulting in the water becoming stagnant. It is not uncommon to see plastic bags, bottles and dry leaves in these drains. There is an urgent need to clear these drains as the stagnant water is an ideal breeding ground for mosquitoes (point 5). The residents are worried as there has been a sharp increase in dengue cases (point 6) in the last two months.

4. The street lights along several roads are also not working (point 7). This has caused several accidents at night (point 8), mostly involving motorcyclists as they are unable to see in the dark. Unfortunately, the dark streets have also led to another problem – an increase in crime (point 9). Several residents, especially women, have fallen victim to snatch thieves.

5. The one and only playground in our area is also not well-maintained (point 10). The grass is overgrown (point 11) as it has not been cut for almost three months. Besides, the playground equipment is damaged (point 12). Many of the see-saws and swings have been spoiled by vandals.I hope the council will look into our complaints and take prompt action to solve our problems.

Thank you.

Yours faithfully,

RajvindGill(RAJVIND GILL)