compare-and-recommendation

RUNNING HEAD:COMPARISON & RECOMENDATION

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Compare and Recommendation

Business Information Technology

Shauna Beaudin

Roland Kleiner, Grace Sargent, Miguel Marreiros, Kent Keeler


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Critique Simple System

1- How does the information system make the partners more competitive? The information within the simple system can be shared between each partner. By doing this the customers data is shared allowing partners to know

what type of service they should be providing and what they should not be providing.

2- What is the cost involved with implementing the system (one-time and on-going)?

The payments for this system will be an ongoing payment. The payments could be anywhere from ten dollars a month to fifty dollars a month.

3- Is the data shared or dependent on specific partner (Silos or Integrated

Data)?

With this simple system the data can be shared between employees and partners. But it can also be kept dependent to one person.

4- How easy is it to find a specific desired piece of information? Data can be very easy to find with the different features offered. There is the

search bar that allows you to search for emails. There is also different folders you can make and you can even flag important emails or star them.

5- How easy it is to modify the system to upcoming needs (upgrades)? The system is very easy to upgrade as they use automatic upgrades. A

remind will be sent out of when the update will be and then the software will automatically update, usually in the night.

6- How quickly can decisions be made using this system (reporting/dashboards)?

E-mail is primarily used in organizations as a resource, a form of communication that facilitates the process of notifying large groups of people and increasing efficiency of productivity. Decisions can be made almost

immediately due to the fact that email is instant communication

7- How does the system control data accuracy (avoid missing & wrong information)?

Although using email would be the easiest option for the communication

between the three property-owners, they face some issues associated with the use of the e-mail. Many companies deal with confidential information such

as customers names, credit card numbers, social security numbers and phone numbers. Everyone knows that is really difficult to organize and locate the files. However, this problem would be solved if they would create and

develop an organizational system that would required a constant maintenance. Another problem is that e-mails can be lost in transit and


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therefore easily stolen if not encrypted correctly. Normally, this is an

organizational problem. This problem can be overcome by using email encryption. However, it is clear that this safety measure will be costly for the business.

8- How easy is it for a partner to understand how to use the system

(training)? E-mail is easy to deal with. There are a lot of ways to learn how to use e-mail properly. Business Training Works offers an E-mail Etiquette Training that is

designed to help employees know the proper use of the Internet while at work as well as behaviors they must vigorously avoid.

9- How much energy does a partner need to use to produce a desired result (process)?

There is no better way than use email when you need to send information as soon as you can. This process does not take much effort from the three

property owners.

10- How well does the system support solving the problem of the partners?

Every problem has a solution. However, the safety measures can be inconvenient and costly for the business. E-mail encryption is one of possible

solutions to keep information organized and not misplaced. By creating and developing an organizational system, would solve the problem of how hard is to organize and locate the files. However, this process requires a constant

maintenance.

Complex System

1. How does the information system make the partners more competitive?

The information system in a complex system could create a competitiveness in terms of hierarchy.

2. What is the cost involved with implementing the system (one-time and on-

going)? The costs in an intricate system such as a complex system is annually on-

going

3. Is the data shared or dependent on specific partner (Silos or Integrated

Data)? The data is dependent in a complex system and only shared to a degree

4. How easy is it to find a specific desired piece of information?

Information about an organization that operates a complex system is

usually private or hybrid.


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5. How easy it is to modify the system to upcoming needs (upgrades)? Difficult. Complex systems tend to remain consistent.

6. How quickly can decisions be made using this system

(reporting/dashboards)? Very quickly. Google drive, and Google mail are very effective systems for

many reasons. Decisions can be made fast in both because any sent mail, or changes made on a document can be seen by anyone that is concerns immediately. This is very important in an organization because it allows for

efficiency. It will also enable a chat for people currently working on a document or on their email to communicate through.

7. How does the system control data accuracy (avoid missing & wrong information)? The system has an auto correct feature, which is very good to enable

people to not send incorrect information, or confusion due to errors in spelling or grammar. This is very important throughout the process

because it ensures that information is trustworthy. If there were small errors they can often make a big difference and cause a lot of confusion when communicating. Having an auto correct feature will prevent this from

happening.

8. How easy is it for a partner to understand how to use the system (training)? Very easy. Google drive and Google mail is a very straightforward system

for anyone to work with. Training would include a walkthrough of all of the features that would be needed for anyone's specific job, and a

walkthrough of the communication tools. It would be very easy to train new employees, and most people would be able to adjust very easily seeing as most people have used cell phones or smart devices. This is good for new

hired employees and the organization because it allows for the easy adjustment for new employees, and makes it less of a investment to train

them. They can shadow for a little while and learn this way. 9. How much energy does a partner need to use to produce a desired result

(process)?

Not a lot. This system is always running in the background of the computer, if Google chrome is used. This web browser will allow

notifications to be seen immediately by all partners, when data is shared, or a message is sent. This is important because it also allows for efficiency. When a partner gets an email or a chat directly to their web

browser, they can instantly reply which is the best way to transfer data or information rapidly. Notifications can also be set so that when information

is shared that is crucial all partners can see it immediately. 10. How well does the system support solving the problem of the partners?

The system is very good in solving the problems of the partners. It allows

not only for them to communicate, but to share data and information. This is very good because things such as Income Statements can be seen by


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all partners to ensure that the business is going well and running

smoothly. These statements would also always be up to date which is another huge benefit. If partners had information to share quickly they could also do this with chat or with email to solve problems, which is the

most effective way to communicate.

Industry Analysis Five Force Analysis

Baker Santa Fe

Rivalry

There is a large amount of rivalry in Santa Fe for Barker. This means that

in order for Barker to be able to open a successful business, the price would

have to be a bargain, or customers can easily go elsewhere. This puts a lot of

pressure on Barker in a motivated, competitive market.

Threat Of New Entry

This is a very weak threat to the resort. The land is very mountainous, and

is not easily navigated. Adding another resort would not be easy, or profitable for

a new entrant. The biggest threat is the already existing market, and pricing

which can affect this market.

Bargaining Power Of Suppliers

There is a good amount of bargaining power for the supplier in this

specific area. There are other resorts, but not an extreme amount to where the

bargaining power for the supplier is weakened. Being so mountainous it is limited

in where a customer can go in the area, allowing for a good amount of bargaining

power for Barker in this market.\

Threat of Substitutions


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There is a low threat for any substitution to occur due to the fact that the

area around the resort is mountainous, and not easily uninhabitable. The resorts

are also not as common, many people wanting another option go to rent condos,

or other options rather than going to a resort.

Bargaining Power Of Customer

There is only a moderate amount of bargaining power for a customer in

this area. This is because there are not too many places available, so there is a

good amount of demand. This demand means that the customers bargaining

power goes down a little bit, customers are however left with a medium amount

of bargaining power because there are some other options around for resorts or

rentals.

Chris Bickle: Leighton Realty

As Leighton Realty in Cape Cod, Massachusetts, supplier power is

considerably weak due to a large number of competitors. A competitive

environment weakens the power that any supplier of a service has over the buyer

or consumer. In real estate, the supplier is not the real estate agent. Real estate

is an industry that provides a service, not a product. The seller sets the price and

the buyer determines the value based on supply and demand in the market --

much like the stock market!

As a buyer in the Cape Cod area, you have an abundance of power due to

numerous options of real estate companies. However, if Leighton Reality had a


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large market share, the buyer would not have the power to drive the pricing of the

service down due to the company's dominance in the market.

In a real estate, it is difficult to advertise your service differently than

competitors that provide a similar service. However, companies that have been

in business for an extended period of time and have a presence in the market not

only locally but also regionally and nationally would have a competitive

advantage over a smaller firm that may have a few offices.

A threat of substitution towards a real estate company such as Leighton

Realty for example could be a consumer choosing to sell their own house. A

service such a real estate is not vital to complete the task at hand, which in this

case is selling a house. The tradeoff is the consumer is not able to bring the

same amount of professionalism provided within the service that Leighton Realty

gives versus the consumer's own expertise. If consumers choose to sell their

own property, there is less market exposure because they don't have access to

the resources such as the MLS (Multiple Listing Service), which all real estate

agents use to sell properties.

As a company that has been established for an extended period of time,

Leighton Realty would not be largely threatened by a new entry in the market.

Providing a reliable service that people are satisfied with creates a "regular"

customer base that have a developed trust and loyalty to you and your business.

The quality of service provided has an impact on a repeat customer base, which

is imperative to the success of a business that supplies a service such as real

estate.


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Jerry Barker: Whistler Luxury Condos

Jerry Barker lives in Whistler Village, British Columbia and works for the

company Whistler Luxury Condos. As a supplier they have a lot to offer in the

condos. They are available year around and offer condos from anywhere from

one bedroom to five bedrooms. The offer special ski and snowboarding

packages for the winter months, and hiking and various outdoor activities in the

summer months. Jerry is not the only one is Whistler offering a luxury condo, as

there are about 36 other real estate agencies in the area, creating a tight.

As a buyer you have many different options within Whistler. The rates at

Barkers condo average at about 895 dollars a night; while at another place they

are about a hundred dollars cheaper. So as a buyer you have to look at the

different packages and amenities offered. Barker has learned that if you offer

more to the customer they are more likely to stay there. Which is probably why it

is such an exclusive place to get into.

To separate from the rest of the competition Barker needs to be able to

set his condos out from any other in the area. He has done this by making them

luxury condos, open in summer and winter months, and offering special

packages. With the competition in the area being so much he needs to make his

company stand out.

For threat of substitution towards Barkers Company the other real estate

around the area could be a threat. It could be a private homeowner renting out

their own house to visitors, or the hotel and motels in the area.


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Whistler Luxury Condos is a company that has been around for a while

and as even makes a pervious condo company close in the area. As for

competition there is a lot around them, but none that are much of a threat

because they do not supply the same quality as Whistler Luxury Condos.

Competitive Strategies

Each company has their own competitive strategy, which provides them to

maximize their generation of revenue. Since Baker has a summer and winter

resort, her company attempts for a better product and service throughout the

industry. She can use as a competitive strategy buying opulent products for the

resorts and increasing the times of operation throughout the year. Barker owns a

resort that operates only in the winter season, he also strives for a better product

and service within an industry segment. Barker will increase his generation of

revenue by providing the best experience to clients compared to other winter

resorts in British Columbia. Bickel owns and operates a summer resort in Cape

Cod. He operates under the same competitive strategy as Jerry and Wilma,

planning to reach a better service within his industry segment. For achieve this

objective, he needs to buy advanced quality items and supplies and remain focus

on providing the best possible involvement to his customers.

Problem Statement

Every company has a specific problem. They plan to solve their specific

problems through their intended merger of information. The problem that the

business owners are facing is difficulty in attracting new customers. The


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companies would benefit from this union of information by gaining an advantage

over their rival businesses. By working together, the three owners would

decrease the rate of vacancy in rental properties, thus maximizing their revenue.

Customers might not value the change because they may feel pressured into

paying for something they do not desire. There is also a risk that each business

owner will not be as hardworking as his colleagues in promoting another

business owner’s properties. Sharing data will rise the risk of hacking. The three

owners should only share certain data between themselves to accomplish the

goals of the intended business collaboration. They should share the price,

location, specifications and availability of properties. The companies will avoid

the appropriation of ideas and customer information if they keep the information

that will be shared simple.

Simple System Problem

Although using email would be the easiest option for this process, the

three property-owners face some dangerous issues associated with the use of

email. A common problem when using email as a form of communication that

everyone knows is the difficulty organizing and locating files. However, this

problem would be solved if they would create and develop an organizational

system that would required a constant maintenance. Another common email

problem that they face is the easiness with which files and attachments can be

misplaced. Normally, this is an organizational problem. There are a lot of

concerns related to security gaps that the three property-owners should be


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aware. Before they email reach their recipient, the email normally passes from

server to server. During this time of transit, the emails can be easily intercepted

and read. By using email encryption, these couple security concerns can be

overcome. However, it is clear that this safety measure will become inconvenient

and costly for the business owners. Being aware of the security issues is always

important, even though when the business owners do not intend to share very

sensitive data through email.

Email and its Uses

E-mail is primarily used in organizations as a resource, a form of

communication that facilitates the process of notifying large groups of people and

increasing efficiency of productivity. While e-mail is a useful tool that is widely

spread across virtually every large business in the world, it does come with some

risks. Security can be a very real issue. Many companies deal with confidential

information such as customer names, credit card numbers, social security

numbers and phone numbers. E-mails can be lost in transit and therefore easily

stolen if not encrypted correctly. Having a personal domain helps create a

professional image that also promotes the credibility of your business. The

flexibility that a domain provides is custom email aliases designated for particular

departments such as customer service or general information. When it comes to

customers attempting to contact your business with questions that they might

have, having a domain that delegates certain departments to answer certain

questions aids to organization and clarity. When having the privilege of having

your own email address, you also have full control over categories that pertain to


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you or your department and removing inactive emails that you don't necessarily

need. Providing an email domain for your customers also helps create a brand

name. A representative whose email ends or starts with the name of the

company not only personalizes the customer's experience and creates a one-on-

one feel, but it also helps to make the business name more memorable. When it

comes to a domain name, the cost breakdown is considerably low and very

affordable. Averagely, it costs a business ten dollars a year to keep a single

domain name up and running, though the cost varies from registrar to registrar.

Hardware

Baker, Bickel and Barker decided to use a simple system focused on

email communication to share property information. This selected simple system

commands to a specific hardware, software, procedures and people to

accomplish its goal. In this procedure, the hardware and software must function

together to work successfully. Since they are using email communication to

share property information, the main hardware is a computer for each person

with a role in the data sharing process. An external hard drive may become

necessary in this process since storing excess data may steal a lot of space in

the computer’s internal hard drive. This external hard drive is an additional

hardware.

Software

For this organization Bickle, Baker, and Barker are going to use Gmail.

Other popular options are Yahoo Mail, iCloud mail, and Outlook.com. For GMail it

can be accessed by using any Internet access point or for mobile use you can


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download the Gmail app. With Gmail it gives you 15 GB for free and then if more

is needed after that the company can buy 100 GB for $1.99 a month or 1 TB for

$9.99 a month. This is not a big business expense, when we look at how much

information 1 TB can store. It is also extremely useful, and safer than storing the

information locally. This assurance of safety is something that Bickel, Baker, and

Barker will want to have so that their customer’s information, and their

reservations are safely stowed away.

Data

For Gmail the data is stored on Google Drive. This does not only store you

emails but also your photos and documents. On Gmail you can connect with

different people and put them in your circles. So Bickle, Barker and Baker could

all add each other to a circle and keep a closed knit group to share there private

information with each other. They could also create a shared folder on Drive and

share different customer information through there. On Drive you can also upload

Microsoft Word documents if they use Word instead of Drive. To track and

manage emails you can “star” certain emails to go into a special folder or “mark

as important” to put them in a separate folder. Also emails can be moved into

specific folders you assigns. Gmail also allows you to search for all your emails

with the search bar. With all these features that Gmail offers it makes it very easy

for a components to track and manage emails.

Procedures

Proper Communication

Any and all data that is transferred should be work related


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Data should be beneficial towards a work related project

Planning

Rules will be discussed

Plans will be made to implement the system

Flaws will be discussed, and addressed

Analysis

The effectiveness will be analyzed

Changes will be made accordingly going forward

Analyze the system one more time detecting flaws

Design

Take information from the analysis

Use it to finalize the system

Structure the system effectively for the organization

Implementation

Implement the designed system

Use it on a sample, do not fully implement it

Monitor it very closely

Record any flaws

Analyze the risks of these flaws

Testing and Integration

Test the system entirely

Slowly train employees for the new system

Integrate the system in the organization


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Help the employees adjust to the system and make sure everyone knows it

inside and out

Maintenance

Maintain the system

Make sure new employees are familiar with the system when they get hired

Improve the system

Keep and eye on error and flaws to make sure that the system runs smoothly

People

The system will be the whole Google Drive system. The system will need

to be set up by the main person in the company. So if Barker is the owner he will

have to set it up for his employees under him. Bickle and Baker will have to do

the same. Once the owners have set up there base system all the employees as

individuals will have to get google accounts and set up their circles and share

their drive accounts. Once Bickle, Baker, and Barker have all set up their

companies they will now need to share there system with each other. Once this

is all complete they will all be connected. Training should not be necessary for

the simple system of Gmail and Google drive. The system itself shows you

instructions on how to use it when it is first set up, and the rest is self

explanatory. If training is required the owners can provide their employees with

this URL “https://apps.google.com/learning-center/products/gmail/get-started/ “

which will show the employees exactly what they need to know. If there are

further questions, technical support will also be offered, as well as training

https://apps.google.com/learning-center/products/gmail/get-started/


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sessions. This will ensure that the staff and customers have all of the knowledge

they need to operate the simple system, and use it effectively.

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Complex System

Overview

Complex system provides lots of alternatives, depending on the software

choice of the property owners. The owners must choose between internal

systems which are database, ERP and CRM; and external systems which are

websites and social media alternatives. They have to reflect the strengths and

weaknesses of each of these alternatives prior to making a decision about which

to use for their business collaboration. A database is no more than a collection of

integrated data, and it is often used to describe a database management system

(DBMS), which is used to “create, process, and administer a database”. When

purchased a database management system, it comes in several forms, covering

a broad spectrum of price and structure variations. Databases management

systems are normally purchased from IBM, Microsoft, and Oracle. The products

produced by these companies are DB2, Access and SQL Server, and Oracle

Database, respectively. These products come with technical support and they

can be purchased at some cost. MySQL is an open source software program that

could be used to reduce costs. However, users frequently face operational

setbacks when using open source software. Cloud-based software has become


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popular for database management. There are couple benefits of using cloud

storage which are a decreased cost, a convenient collaboration, and an effective

data recovery.

Hardware

There are other internal systems besides database management systems

which are CRM and ERP systems. CRM is an acronym for customer relationship

management and it is a type of software useful in customer-business relations. A

CRM would be very useful for the property owners because it would allow them

to use their shared database to gain insight into the interests of their customers.

By doing this, they would increase the likelihood of generating increased revenue

from them. There is no shortage of CRM options available to businesses. ERP

means enterprise resource planning software. ERP systems have the capacity to

accomplish all of the functions of a CRM system, and also are used in additional

business applications, such as accounting, manufacturing and human resources.

SMIS is an acronym for social media information system. Another options

for the property owners to achieve their goals is the use of an external systems

such as websites and social media alternatives. An option for them is to create a

website that would make their shared database viewable to their customer.

However, this option is going to be expensive and would require daily

maintenance. In the recent past, social media channels and social media

monitoring tools have been increasing in terms of popularity. Baker, Barker and


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Bickel could create a shared business listing on social media boards such as

Facebook or Google+. These shared business listings would keep customers

alert of the day-to-day activities of the businesses, increasing the likelihood of

their future patronage. Social media monitoring software is also a practical option

for the businesses and can be used by businesses to gain insight into the actions

and interests of social media users. Many software options exist to businesses,

including Social Studio, Brandwatch and Synthesio.

Software

Cloud based systems are systems that provided by a vendor as a service,

and is maintained by the vendor themselves. Locally used systems are systems

that are installed and then maintained by the IT staff of the company. CRM

systems can be installed locally and cloud based. Depending on what system the

company chooses will determine whether or not the CRM system is downloaded

on-premise or on the cloud. For SMIS systems they are installed cloud based.

For ERP systems they are again systems that can be installed locally or cloud

based. The benefits of cloud based systems is that the vendor will fix any

problems themselves, but that also means you may have to wait a while for the

company to get the problem fixed. The benefits for locally based systems is that

the problem can be fixed by the companies professional IT personal, but that

also might mean the problem could require lots help if the problem is over IT’s

head. For mobile use the company for each system will have to download an app

that the system provides. The mobile app may cost money to download but in the

end it will be worth it to have the mobile use.


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Data

Data is raw and unprocessed facts that can appear un-meaningful and

useless unless organized. Information is data that is organized or structured in

such a context that makes it useful and paints a whole picture. The data is

structured in a cloud platform that would most likely be on a hybrid-cloud system

which combines a private cloud shared among the partners exclusively and a

public cloud storage system that allows anyone to access the

infrastructure. With the technology of cloud storage, tracking and managing data

is easy. Uploading the organization's data storage to a third party service

provider and locating it onsite or offsite is as easy as clicking a button.

Procedure

It’s important to have a DMP or a Data Management Plan when you’re a

part of an organization. When sharing data, funders seek to maximize the impact

of the research they fund by encouraging or requiring data sharing. Describing

how the data will be shared is an important process whether it’s via a disciplinary

data center or repository. Include a description of file format and conditions for

reuse of the data among others by describing licenses that will be applied to the

data along with any other terms of use. Upon managing the data that is shared,

identify any departmental, institutional, or programmatic policies on data

retention, how they influence your plan, and how you will adhere to the policies.

People

For each system they will need to be installed by an IT professional to get

the system running. Each person in the company will have to download the app


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and getting it running on the computer or mobile device. Partners may need

training if they have not worked with any of these systems before. IT

professionals should be around to help if needed.

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Comparing Alternatives

The three business owners have broad alternatives to consider in

determining the best system to employ in their business collaboration. In order to

make a software decision, the businesses need to consider what they intend to

accomplish with their chosen software and who will be using the software. The

simple system based on email is the easiest to establish. Most of the business

proprietors already use email in their business interactions on a daily basis. They

would first need to begin communicating with each other by sharing important

information about their own properties. Although the process employed in this

email alternative sounds simple, it could quickly become confusing and as a

result be disorganized. As earlier stated, email systems are not easy to organize

or very secure. This is because email does not utilize a shared database, so the

process for customers to learn about prospective properties, express interest in

booking them, and ultimately reserve them requires lots of back and forth

communication among many different people. This abundance communication

between many different people could result in double-bookings of properties, lost


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reservations, and data storage problems. Although the email system would be

low-cost and easy to establish, the disadvantages involved in solely using email

communication seem to outweigh the benefits.

The business owners also have many options for determining the complex

web-based collaboration system. The first required component for this system to

function properly is a precise and complete shared database of properties.

DBMS, CRM and ERP provide the creation of a database as well as several

other functions. DBMS is the simplest option with an incorporated database. The

business owners are able to access and to update the data in the database to

reflect reservations and other changes to the properties, but the system provides

few other structures. CRM is better in making more information available to users

about the actions of customers. The use of CRM allows the business owners to

target the needs and wants of certain clients, likely increasing the proportion of

contacts resulting in reservations. However, given the wish of each business

owner to protect their own customer base, a CRM system may prove to provide

more information about customers that are not needed. ERP systems provide all

of the functions of CRM, in addition to information about accounting,

manufacturing, human resources, and other subjects. The use of an ERP

system, by the three business owners, provide more information than is

necessary to accomplish their goals. The business owners were very clear that

they were not attracted in a merger of companies. Full use of an ERP system

would pool much of the information that is combined in a merger.


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The business owners also have the external systems to reflect for their

complex system. The creation of a website would be a very good choice for the

three property owners. The problem related to the website is that it would require

lots of time, money, and expertise. Due to the fact that they just met each other, it

would be wise that before creating a website, they would test first the success of

their proposed collaboration using an easier alternative such as social media.

Social media outlets are growing rapidly, and should not be forgotten as a frontier

for business operations. The creation of a shared business page on Google+ or

Facebook would be an inexpensive way for the businesses to upload information

and updates about the properties to keep customers attracted and aware. Social

media monitoring software could work well by combining it with CRM software to

keep the business owners up to date on alterations in the interests and desires of

their customers. However, it could also compromise the business owners stated

goal, which is the protection of their customers.

Recommendation

The business owners wanted to firmly share information about their

properties, without sharing any personal information about the customer bases.

Although this goal could be reached using either the simple system or the

complex alternative, the simple system shows many disadvantages, which could

hold the companies back from effectively sharing desired information. Baker,

Barker and Bickel should choose to use the complex system instead. The

alternative that would work best for the three business owners at this time is a

database management system. By using a database management system, the


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owner could completely maximize the software and effectively create a shared

database of properties. Their database management system does not include

any information about customers. By the time they will work together, if the three

business owners work well together, they could reconsider their goals and opt for

other alternatives such as CRM, ERP or even a shared website. The three

property owners could also think on purchasing social media monitoring software

or create a shared social media business listing to increase their relationships

with customers.

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https://www.google.com/settings/storage?hl=en

https://apps.google.com/learning-center/products/gmail/get-started/

http://www.netsuite.com/portal/uk/resource/articles/on-premise-cloud-erp.shtml




http://searchcloudstorage.techtarget.com/definition/cloud-storage

http://www.diffen.com/difference/Data_vs_Information

http://www.thesitewizard.com/gettingstarted/cost-setting-up-website.shtml

https://www.yola.com/blog/why-your-small-business-needs-its-own-email-address/

http://www.crmculture.com/knowledge-base/cloud-or-on-premise-crm.html

http://www.crmculture.com/knowledge-base/cloud-or-on-premise-crm.html

https://thescarfedone.wordpress.com/2015/02/08/sims-in-a-multiplatform-world-efficiency-productivity-and-cost-savings-for-schools/


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https://thescarfedone.wordpress.com/2015/02/08/sims-in-a-multiplatform-world-

efficiency-productivity-and-cost-savings-for-schools/ Symantec Endpoint Encryption | Symantec. (n.d.). Retrieved April 03, 2016, from

https://www.symantec.com/pages.jsp?id=symantec-endpoint-encryption

Top 11 Free Email Services 2016. (n.d.). Retrieved April 03, 2016, from http://email.about.com/od/freeemailreviews/tp/free_email.htm

What is System Development Life Cycle? (n.d.). Retrieved April 03, 2016, from https://airbrake.io/blog/insight/what-is-system-development-life-cycle

Why it is important to have a Domain Name (n.d.) Retrieved April 03, 2016 from

Appendix: Collaboration Report

Part 1: Contact Information

Kent Keeler: 603-545-1112 --- [email protected]

Grace [email protected]

Miguel Marreiros: +(351) 962058330- [email protected]

Roland Kleiner: 802-424-6416

Part 2: Individual Answers

• What is the purpose of the team?

• What is expected from each team member in terms of participation (share

schedules?

• What is the communication plan & expectations of each member?

• What collaboration tools will the team use to complete this case?

• How does the team plan to deal with conflict?



https://www.symantec.com/pages.jsp?id=symantec-endpoint-encryption

http://email.about.com/od/freeemailreviews/tp/free_email.htm

https://airbrake.io/blog/insight/what-is-system-development-life-cycle

mailto:[email protected]


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Grace: The purpose of this team is to learn how to work together as a team in a

new technology world. I usually work on the weekends and am free during the

week. All my classes are in the morning so afternoons work well. The

communication plan is we all have a group chat on facebook because that works

for everyone. I would expect everyone to answer in the chat so it is known that

everyone has seen what is going on. We plan on dealing with conflict in the best

way we can, by working together to get everything done on time.

Kent: The purpose of the team is to learn how to collaborate with others to

reach the same common goal. Often times in the business world, tasks assigned

in the business are far too large for one person. Splitting the task into multiple

tasks and assigning multiple people to each one is more efficient and sometimes

it even saves time. Communication is a huge part when it comes to completing a

shared task. A common goal is important to establish so nothing contrasting

arises. Each member of the team should contribute the same amount of work

whist working toward the goal, however it is not frowned upon for any individual

to go the extra mile so long as the extra effort is communicated and negotiated

with the team. Nobody wants to feel left out or have any surprises on the

presentation/due date! A communication plan using GroupMe or Facebook would

be ideal. Both are easy to use and many people already have one or the other.

With that being said, upon being notified with a message of any kind, I would

expect my team members to get into contact with me as soon as possible.

Conflicts are best handled through an on-hands approach. During times of

disagreement, I would say it’s fair that the group should meet up at the library or


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other public place to resolve any issues. Communication is your best friend in

group work!

Miguel: The purpose of each team is always to work together in order to

accomplish a common goal. Collaboration is really important when working as a

team. I am on the tennis team and this semester is the season so I will be playing

almost every weekend. My free time is during the week. I cannot be specific

about my schedule because my coach is always changing the practice schedule.

Since I do not have a phone plan, we as a group, created a facebook chat where

we can talk with each other. I expect every member of the group to collaborate

and talk using this facebook group to get the work done. When dealing with

conflicts, I believe there is nothing better then meet with the group at any place

and try to solve it. Communication is the key to succeed as a group.

Roland:

What is the purpose of the team?

The purpose of the team is to complete the case study in an effective

manner. Using teamwork and collaboration we will have a diverse thought

process and many different viewpoints allowing us to get the best final product on

the case study.

• What is expected from each team member in terms of participation (share

schedules?

Each team member is expected to participate in every group activity and

meeting. There can be exceptions but effort will have to be shown on every team

member's part to make a positive contribution to the group. It is expected that


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class is attended, due to this being the best, and most productive time to meet as

a group on a regularly scheduled basis.

• What is the communication plan & expectations of each member?

Communication will be on a facebook messenger group. Here the whole

group can go to ask questions, and schedule meetings. It is expected to check

this group, and to be available on it at least once a day, sometimes more if there

is a need for information or collaboration between more than one group member.

• What collaboration tools will the team use to complete this case?

The team will use google drive, and icyte to complete this project. These

two collaboration tools allow us to keep an eye on each other's work and also to

share it at the click of a button, working together with the same information to

complete the task at hand.

• How does the team plan to deal with conflict?

The team plans to deal with conflict in a controlled manner. Isolating the

situation, and deciding as a group on how to solve the problem. This will done by

a majority rules vote, and there will be no arguing to the outcome of such a vote.

Part 3: Timeline

Projects Due Date Progress Deadline

Company Analyses 3/7 3/5

Simple System 4/4 4/2

Complex System 4/18 4/15

Comparison & Recommendations 4/25 4/20


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compare-and-recommendation

Documents