Company ProfileSouth Africa

Africa’s greatest travel andtechnology experience

company

‘It is not where you start but how high you aim

that matters for success.’ – Nelson Mandela

SOUTH AFRICA

Ubuntu2010 There’s a sense of pride and togetherness when South Africa hosts the Football World Cup. A total of 3.18 million people attend the matches and the TV coverage reaches 2.2 billion viewers. Having successfully staged this global mega-event and with its rapidly growing economy, South Africa becomes a full member of BRICS, and joins Brazil, Russia, India and China.

2010 FC RSA wins ‘Best Medium-Sized Company to Work for in Southern Africa’ as awarded by Deloittes. We relaunch Corporate Traveller. Andrew Stark starts as leader of RSA’s Corporate Nation. His brief is to: ‘Turn performance around and make corporate profitable.’

We trumpet our vuvuzelas for RSA Corporate. At Global in 2011, South Africa wins Most Improved Corporate Nation. At Global in 2013, we win Most Improved Corporate Nation and Terry Harley wins Top Corporate Consultant.

2013 We have 158 businesses, TTV of AUD$416 million and AUD$7.4 million profit.

5 December 2013 – ‘Father of the Nation’, Nelson Mandela dies.

2014 marks 20 years of freedom in RSA.

2015 marks 21 years of FCTG in South Africa. We have 172 business, TTV of AUD$473 million and record profit before tax of AUD$11.3 million. We launch our Flight Centre Foundation. Andrew Stark becomes Managing Director for RSA.

‘FCTG’s culture is like watching your favourite movie over and over. You know it so well, but you watch it again because every time you watch it you are smiling, happy and enjoying every minute of it! … We are passionate about what we do, we care for one another, we care for our customers and we love to see success at the end of it.’ – Hanrie Pelser

‘FCTG’s culture means that we can speak freely and you are allowed to be yourself. There is no “Corporate Seriousness”. We are young (no matter your age).’ – Claire Madika Ngwane

2016 We are the largest travel company in South Africa with TTV of R5 billion and the overall footprint of our 14 retail, corporate and wholesale brands.

‘The future is bright for Flight Centre South Africa. Over the next ten years, our story is all about growth – across corporate and leisure, in profitability and in developing our people. With 1.1 billion people on the African continent compared to 742 million in Europe, we have opportunities to expand into new countries and markets. Our mission is to become Africa’s greatest travel and technology experience company.’– Andrew Stark

On the rise‘I loved the autonomy we were given at Flight Centre as such young people. I was 20 years old and I genuinely felt I was running my own business. It was great to be working with like-minded individuals who all wanted to be the best they could and to be successful.’

– Janine Salame, who started as a consultant atBrooklyn Square FC in 2000

2001 We have 63 shops, TTV of R740 million and profit before tax of nearly R21 million.

2002 Flynnie returns to Australia as company CEO. Sue Garrett becomes Managing Director of RSA, having started in 1995 as a consultant at Rosebank FC. A defining moment for Sue and Flight Centre is finally signing a deal with the national carrier, South African Airways.4 We introduce Student Flights to the local market.

2003 We record an increase in pre-tax profit of 76 per cent. At Global, South Africa wins Most Improved Nation.

2004 It’s our 10th anniversary in RSA. We have 88 leisure and corporate travel outlets, and TTV of AUD$229 million. At Global, Student Flights Hatfield wins Most Profitable Student Flights Team Worldwide. Dayle White becomes Executive General Manager for RSA.

2005 We have 116 leisure and corporate outlets, and TTV of AUD$365 million. South Africa has an unemployment rate of about 24 per cent. President Thabo Mbeki calls for faster economic growth and the necessary skills development to support this.

2006 We have 133 outlets, and TTV of nearly AUD$402 million. At Global, South Africa wins Most Improved Nation and a Social Responsibility Award for our learnership program. This year-long program provides disadvantaged young people with opportunities to learn about an industry of interest through practical workplace placements. Often this leads to permanent employment for the participants.

2007 FC RSA begins to sponsor and volunteer with Philile, a non-profit organisation whose mission is to uplift disadvantaged communities through quality pre-schooling.

2008 Our TTV is AUD$435 million. We open the first international office for the Travel Associates brand.

18 July 2009 In recognition of Mandela’s 91st birthday, Nelson Mandela International Day is launched by unanimous decision of the UN General Assembly. It’s inspired by Mandela’s call for the next generation to take on leadership in addressing the world’s social injustices.

2009 Global financial turmoil means turbulence for the travel industry. Our profit plummets. So we need a new leadership structure – now, RSA is linked to the UK. At 29, Janine Salame becomes Executive General Manager for RSA. She reflects: ‘Age is nothing but a number. I love Flight Centre and I feel like I’ve grown up with the company. I’ve always looked at every position I’ve been in from the perspective of what value can I add.’

Free country, new market27 April 1994 First democratic elections. Nearly 20 million South Africans, irrespective of race, queue to vote. They elect Mandela as President. He serves until 1999.

December 1994 Flight Centre partners with PenTravel, a local agent with 11 shops. Wayne Hamilton and Treacey Dowd-Hamilton open our first shop, Eastgate Flight Centre, in Johannesburg. It breaks even in three months.

1995 Shane ‘Flynnie’ Flynn heads over from Queensland to open the second shop, Westgate Flight Centre. He leads operations in South Africa until 2002.

24 June 1995 South Africa hosts and wins the Rugby World Cup, defeating New Zealand 15–12. Mandela dons the Springbok’s jersey to present the trophy. This moment unites a previously divided nation behind the national team.

1996 We have eight shops – five in JNB, two in DUR, one in CPT. Our first national ball is at the Philips Manufacturing Plant Canteen. The top consultant wins a fruit basket.

‘Eighty per cent of what Flight Centre did had never been done in South Africa before. We were the first travel agents ever to discount fares. We even had other travel agents ringing us wanting to buy them from us… We just blew clients away. They were used to traditional travel agents who took a week to quote. We gave them a price on the spot and discounted it to boot. They couldn’t believe it – and we just kept making money.’ – Wayne Hamilton

We face operational challenges in the early years after apartheid. Electricity supply is intermittent. Our Ticket Centre people work at night and often have to ticket by torchlight. Phone lines cut out frequently as vandals raid them for copper wire. Security is an issue with about 30 car-jackings a day in downtown Joburg.

In the previous 20 years under apartheid, less than 10 airlines fly into South Africa. In late 1997, four years post-apartheid, there are 70 airlines operating in RSA. New airlines want to deal with new players like Flight Centre. However, it takes us three years to get a deal with British Airways, and three years just to get an appointment with South African Airways.

1997 Just two years after starting up, South Africa breaks even. We have 10 shops and about 70 Flighties.

1998 South Africa makes its first profit of AUD$795,000. We start our Corporate Traveller operations out the back of Sandton FC shop.

Our marketing strategy is ‘on the box’. We build a replica Flight Centre store in a shopping mall on the set of Egoli, South Africa’s first daily TV soap opera. The show is the equivalent of Neighbours and it speaks directly to our demographic.

1999 South Africa posts a profit of R9 million.

‘Hello, Heathway Flight Centre.Sorry we can’t help you right now,

the bank next door is getting robbedand there’s a shoot-out going on.’

– Unknown FC consultant answers customer enquiry

1990 Nelson Mandela is freed after 27 years in prison. He’s got a clear vision for a new South Africa and works to end apartheid.

‘It is not where you start but how high you aim

that matters for success.’ – Nelson Mandela

SOUTH AFRICA

Ubuntu2010 There’s a sense of pride and togetherness when South Africa hosts the Football World Cup. A total of 3.18 million people attend the matches and the TV coverage reaches 2.2 billion viewers. Having successfully staged this global mega-event and with its rapidly growing economy, South Africa becomes a full member of BRICS, and joins Brazil, Russia, India and China.

2010 FC RSA wins ‘Best Medium-Sized Company to Work for in Southern Africa’ as awarded by Deloittes. We relaunch Corporate Traveller. Andrew Stark starts as leader of RSA’s Corporate Nation. His brief is to: ‘Turn performance around and make corporate profitable.’

We trumpet our vuvuzelas for RSA Corporate. At Global in 2011, South Africa wins Most Improved Corporate Nation. At Global in 2013, we win Most Improved Corporate Nation and Terry Harley wins Top Corporate Consultant.

2013 We have 158 businesses, TTV of AUD$416 million and AUD$7.4 million profit.

5 December 2013 – ‘Father of the Nation’, Nelson Mandela dies.

2014 marks 20 years of freedom in RSA.

2015 marks 21 years of FCTG in South Africa. We have 172 business, TTV of AUD$473 million and record profit before tax of AUD$11.3 million. We launch our Flight Centre Foundation. Andrew Stark becomes Managing Director for RSA.

‘FCTG’s culture is like watching your favourite movie over and over. You know it so well, but you watch it again because every time you watch it you are smiling, happy and enjoying every minute of it! … We are passionate about what we do, we care for one another, we care for our customers and we love to see success at the end of it.’ – Hanrie Pelser

‘FCTG’s culture means that we can speak freely and you are allowed to be yourself. There is no “Corporate Seriousness”. We are young (no matter your age).’ – Claire Madika Ngwane

2016 We are the largest travel company in South Africa with TTV of R5 billion and the overall footprint of our 14 retail, corporate and wholesale brands.

‘The future is bright for Flight Centre South Africa. Over the next ten years, our story is all about growth – across corporate and leisure, in profitability and in developing our people. With 1.1 billion people on the African continent compared to 742 million in Europe, we have opportunities to expand into new countries and markets. Our mission is to become Africa’s greatest travel and technology experience company.’– Andrew Stark

On the rise‘I loved the autonomy we were given at Flight Centre as such young people. I was 20 years old and I genuinely felt I was running my own business. It was great to be working with like-minded individuals who all wanted to be the best they could and to be successful.’

– Janine Salame, who started as a consultant atBrooklyn Square FC in 2000

2001 We have 63 shops, TTV of R740 million and profit before tax of nearly R21 million.

2002 Flynnie returns to Australia as company CEO. Sue Garrett becomes Managing Director of RSA, having started in 1995 as a consultant at Rosebank FC. A defining moment for Sue and Flight Centre is finally signing a deal with the national carrier, South African Airways.4 We introduce Student Flights to the local market.

2003 We record an increase in pre-tax profit of 76 per cent. At Global, South Africa wins Most Improved Nation.

2004 It’s our 10th anniversary in RSA. We have 88 leisure and corporate travel outlets, and TTV of AUD$229 million. At Global, Student Flights Hatfield wins Most Profitable Student Flights Team Worldwide. Dayle White becomes Executive General Manager for RSA.

2005 We have 116 leisure and corporate outlets, and TTV of AUD$365 million. South Africa has an unemployment rate of about 24 per cent. President Thabo Mbeki calls for faster economic growth and the necessary skills development to support this.

2006 We have 133 outlets, and TTV of nearly AUD$402 million. At Global, South Africa wins Most Improved Nation and a Social Responsibility Award for our learnership program. This year-long program provides disadvantaged young people with opportunities to learn about an industry of interest through practical workplace placements. Often this leads to permanent employment for the participants.

2007 FC RSA begins to sponsor and volunteer with Philile, a non-profit organisation whose mission is to uplift disadvantaged communities through quality pre-schooling.

2008 Our TTV is AUD$435 million. We open the first international office for the Travel Associates brand.

18 July 2009 In recognition of Mandela’s 91st birthday, Nelson Mandela International Day is launched by unanimous decision of the UN General Assembly. It’s inspired by Mandela’s call for the next generation to take on leadership in addressing the world’s social injustices.

2009 Global financial turmoil means turbulence for the travel industry. Our profit plummets. So we need a new leadership structure – now, RSA is linked to the UK. At 29, Janine Salame becomes Executive General Manager for RSA. She reflects: ‘Age is nothing but a number. I love Flight Centre and I feel like I’ve grown up with the company. I’ve always looked at every position I’ve been in from the perspective of what value can I add.’

Free country, new market27 April 1994 First democratic elections. Nearly 20 million South Africans, irrespective of race, queue to vote. They elect Mandela as President. He serves until 1999.

December 1994 Flight Centre partners with PenTravel, a local agent with 11 shops. Wayne Hamilton and Treacey Dowd-Hamilton open our first shop, Eastgate Flight Centre, in Johannesburg. It breaks even in three months.

1995 Shane ‘Flynnie’ Flynn heads over from Queensland to open the second shop, Westgate Flight Centre. He leads operations in South Africa until 2002.

24 June 1995 South Africa hosts and wins the Rugby World Cup, defeating New Zealand 15–12. Mandela dons the Springbok’s jersey to present the trophy. This moment unites a previously divided nation behind the national team.

1996 We have eight shops – five in JNB, two in DUR, one in CPT. Our first national ball is at the Philips Manufacturing Plant Canteen. The top consultant wins a fruit basket.

‘Eighty per cent of what Flight Centre did had never been done in South Africa before. We were the first travel agents ever to discount fares. We even had other travel agents ringing us wanting to buy them from us… We just blew clients away. They were used to traditional travel agents who took a week to quote. We gave them a price on the spot and discounted it to boot. They couldn’t believe it – and we just kept making money.’ – Wayne Hamilton

We face operational challenges in the early years after apartheid. Electricity supply is intermittent. Our Ticket Centre people work at night and often have to ticket by torchlight. Phone lines cut out frequently as vandals raid them for copper wire. Security is an issue with about 30 car-jackings a day in downtown Joburg.

In the previous 20 years under apartheid, less than 10 airlines fly into South Africa. In late 1997, four years post-apartheid, there are 70 airlines operating in RSA. New airlines want to deal with new players like Flight Centre. However, it takes us three years to get a deal with British Airways, and three years just to get an appointment with South African Airways.

1997 Just two years after starting up, South Africa breaks even. We have 10 shops and about 70 Flighties.

1998 South Africa makes its first profit of AUD$795,000. We start our Corporate Traveller operations out the back of Sandton FC shop.

Our marketing strategy is ‘on the box’. We build a replica Flight Centre store in a shopping mall on the set of Egoli, South Africa’s first daily TV soap opera. The show is the equivalent of Neighbours and it speaks directly to our demographic.

1999 South Africa posts a profit of R9 million.

‘Hello, Heathway Flight Centre.Sorry we can’t help you right now,

the bank next door is getting robbedand there’s a shoot-out going on.’

– Unknown FC consultant answers customer enquiry

1990 Nelson Mandela is freed after 27 years in prison. He’s got a clear vision for a new South Africa and works to end apartheid.

About Flight Centre Travel GroupAfter starting with one shop in the early 1980s, Flight Centre Travel Group (FCTG) has enjoyed remarkable growth to become a $20 billion business consisting of more than 40 brands. One of the world’s largest travel agency groups, it has company-owned operations in 23 countries and a corporate travel management network that spans more than 90 countries. FCTG was listed on the Australian Securities Exchange in 1995 (ASX: FLT). Flight Centre Travel Group employs more than 19,000 people globally and has a total of almost 2800 businesses.

Global LocationsFCTG has a network that extends throughout Australia, New Zealand, US, Canada, Mexico, UK, Ireland, South Africa, Hong Kong, India, China, Singapore, Malaysia, the Netherlands and the United Arab Emirates.

The company’s global corporate travel management network extends even further, with FCM Travel Solutions present in more than 90 countries, through strategic licensing agreements with independent local operators.

South AfricaFlight Centre Travel Group South Africa (a wholly owned subsidiary of Flight Centre Travel Group, an ASX listed company) was established in January 1994 and has been delivering amazing travel experiences ever since. The company has successfully provided travel services across leisure, corporate and wholesale and is South Africa’s largest travel company.

Who are we?

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Africa's LeadingTravel Management

Company

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World's LeadingTravel Management

Company

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Africa's LeadingTravel Management

Company

Our Vision

To become the world’s most exciting and profitable travel retailer, personally delivering

amazing experiences to our people, our customers and our partners.

Our Purpose

To open up the world for those who want to see

Our Associations and Accolades

Flight Centre’s world class retail travel network comprises of 100 outlets and 600 highly skilled experts. With a state of the art interactive and bookable website, we’re committed to bringing our customers the best priced holiday deals. From local and international flights to exclusively packaged holidays around the world, we’re committed to finding customers value for money in every booking. Flight Centre works closely with preferred suppliers and tour operators; our global buying power ensures that our customers are presented with the widest product choice at the best prices.

Brand Purpose: No matter which way you would like to interact with us – we will always be there to offer personal expert advice, anytime – online or in-store.

Flight Centre Associates is an independent travel agent model within the Flight Centre Travel Group providing its consultants the opportunity to run their own business from home. These independent travel consultants come with a portfolio of industry experience and a lifetime of personal travel adventures to draw from. This combined with a genuine passion and commitment to exceptional customer service means your Flight Centre Associate will tailor make a holiday perfectly suited to you in the comfort of your own home

Flight Centre Business Travel (FCBT) understands the travel requirements of SME’s and growing organisations. With their global buying power, dedicated account managers, flexible payment options and emergency after-hour assistance, the brand delivers amazing business and leisure travel experiences for corporates throughout South Africa. Making their business travel simple, cost-effective and hassle-free.

Flight Centre Holidays is Flight Centre Travel Group’s internal wholesale brand providing accommodation, packages, car hire, tours and in-depth product knowledge to our retail brands. To remain Flight Centre’s first choice, Flight Centre Holidays provides exclusive offers on hotel rooms and airfares and creates dedicated holiday brochures for our stores.

Cruiseabout is South Africa’s largest retail cruise company, with stores located in South Africa’s biggest cities. We are committed to giving you the best cruise deals and we back this commitment with a Price Guarantee that we will match any cruise quote. We have Cruise Specialists in all our stores who have years of hands-on experience working on cruise ships throughout the world. We can truly offer our customers every ship, every port and every cabin. We are a full-service travel agency and can also assist with all of your travel needs including flights, accommodation and touring to complement your cruise.

FCM Travel Solutions operates a global network that spans more than 90 countries and is recognised as one of the top five travel management companies in the world. Servicing a high-profile portfolio of regional and multinational companies, FCM has a lengthy track record of achieving impressive results for their clients. FCM believes that through the combination of advanced, integrated travel technologies and a global network of experts they can deliver world-class solutions to enterprise level customers across the globe.

Corporate Traveller is a boutique travel management company that believes in a fresh approach to corporate travel. The brand offers customers a unique combination of expert advice, local personal service and global negotiating strength to maximise business travel savings and convenience. What sets Corporate Traveller apart is the expertise of its people who are constantly looking for ways to make business travel faster, smarter and more convenient from take-off to touchdown.

Stage and Screen specialises in servicing the travel needs of the entertainment and sports industries. Whether you operate in film/television, sport, performing arts, music, fashion, media or corporate entertainment travel, we provide end-to-end travel services so you can immerse your energies in your talent. The brand takes a flexible approach to managing your needs, while saving time and cost in organising your travel and entertainment.

Our Brands

Listed on ASX in Australia

Flight Centre Travel GroupSouth Africa

Euan McNeilChief Financial

Officer

Andrew StarkManaging Director

MEA

Sue GarrettGeneral Manager

Marketing & Product

Michelle BergsetGeneral Manager

Retail Brands

Sam van GoolGeneral Manager

Peopleworks

Bonnie SmithGeneral Manager

Technology

Nicole AdonisGeneral Manager

FCM Travel Solutions

Uzair DesaiGeneral Manager

Corporate Traveller

Lebogang NtoagaeBrand Leader

Corporate Collections

Andrew StarkManaging Director

MEA

Euan McNeilChief Financial

Officer

Graham TurnerGroup CEO

Directors Executive Team

Tebogo Thekishoaka ProVerb Non Executive

Direcotor

Tebogo Thekishoaka ProVerb Non Executive

Direcotor

Directors

BEE

1

FCTG Corporate Black Women Employee Share Trust

Eligible with more than one years employment with FCTG i.e. everyone apart from FCM employees

BEE

1

FCM Black Women Employee Share Trust

Eligible with more than three years employment with FCM i.e. everyone apart from FCTG employees

Our Company Structure

Our Philosophies

Corporate Social Responsibility

We are a registered NPC and PBO. We will issue an 18A certificate for all donations received.

The Flight Centre Foundation is a registered NPC and PBO. Our main focus is education as we believe that it is through education that we can begin to address the socio-economic problems that are currently so prevalent in South Africa.

Donations and fundraising

FCTG Donation

FCTG Corporate brands SED spend

Monthly donations from

our staff

R10 000 per month Providing meals for 180 children over 3 ECD Centres

R650 000 per annum Fully inclusive bursaries for 7 young people for high school education

R5 million (5 year project) Upgrading and renovations at Qhobosheane Primary

R120 000 per annum After school programme in Jo Slovo Cape Town for 100 children

Together we can make a difference

Together we can make a difference

Company Profile

2018

Flight Centre Travel Group (Pty) Ltd.

Directors: A.Stark, G.Turner (Australia) | VAT 4370159909 | Reg 1994/000253/07

299 Pendoring Road, Pendoring Office Park, Block 8, Blackheath, 2195

Switchboard: 011 778 1300

www.fctg.co.za