COMPANY PROFILETOTAL DEBT COLLECTION

SOLUTION

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INTRODUCTION..........................................................................................2

About us

Our Mission

Our Vision

NATURE OF BUSINESS..........................................................................3

Our Services

Client Benefits

BENEFITS OF USING OUR SERVICE...............................................4

HOW WE WORK.........................................................................................5

Collection Method

QUALITY ASSURANCE and TESTIMONY....................................7

FREQUENTLY ASKED QUESTION (FAQ).......................................8

CONTACT US................................................................................................9

TABLE OF CONTENTS

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ABOUT US

OUR MISSION

OUR VISION

Indo Debt Collection offers efficient debt collection services which are implemented with fast and effective process through transparent communication conducted by our experienced lawyers and through the usage of the latest technology in debt collection.

Indo Debt Collection is one of the pioneers and leaders of online agencies in commercial debt collection industry. With more than 10 years of experience, its current lawyers ensured effective and fast methods in providing quality service to meet the client’s needs.

As the backbone of the company, the lawyers at Indo Debt Collection are trusted with long experience in handling their task professionally. With extensive experience in commercial collection, lawyers at Indo Debt Collection are well versed in such service of the industry without consuming your valuable time.

IMPROVE AND UPDATEContinuous development in debt collection to deliver the best and professional service to meet our client’s satisfaction.

PERSISTENT AND RESOLVEOvercome the industry of debt collection but also see through the debtor perspective using legal and ethical approach which provides unique insight and a different touch in our methods.

SPEED AND EFFICIENTProvide ease on debt collection service by avoiding complicated and inefficient ways of collection process through big firm consultant and civil court in Indonesia.

To be the benchmark of professionalism and service in the industry of online commercial debt collection by implementing simple, fast, legal, and ethical approach in representing our clients to collect and recover their debt.

INTRODUCTION

We have much better pricing than commission-based method. Most companies are burdened with uncollected debts. The effort to ensure continuous payment by debtors is also a cause for concern for many. We understand such situation and offer a hand to solve these issues.

Our unique approach is based on the fact that: Business are people. Whatever the size of a company or business, people decide the agreements a business makes, and people decide whether or not to pay the company’s obligations. We customize our approach with every person we are in touch with to recover your money, such as with: Bookkeepers, chief-accountant, business owners, CFOs and CEOs – each of these professionals requires a different approach. We speak their language and negotiate accordingly.

To avoid time expensive service, long process negotiation, meetings, and so on, we engage with the lawyers when offer various debt collection services according to client’s needs and requirements. The sizes of accounts will not be an issue for our lawyers as they have the expertise to handle various account sizes.

Our range of services include providing Reprimand Letters to the Debtor (that drafted by our certified lawyers with the letterhead of our agency), emails to the Debtor (which is sent by our certified lawyers), and Outgoing calls to the Debtor (which is carry out by our Lawyers) through our legal panel.

In an economic situation where mismanagement of credit collection exists and amidst the global uncertainty that influenced by many factors, debt collection services play an essential role in ensuring financial freedom and sustainability whether of a company or personal.

OUR SERVICES

CLIENTS BENEFITS

NATURE OF BUSINESS

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BENEFITS OF USING OUR SERVICESWHY CHOOSE US

• Optimize expenses• Our Process is fast and pragmatic: 100% online and by phone • Increase time to focus on core business: by letting us collect your debts, you have more time to focus

on core business• Fast payment: debtors usually pay faster once a Debt Collection Agency is involved• Full transparency: All communications with your clients will be made available to you• Use of legal and ethical recourse only• Supported by registered & experienced Indonesian lawyers who have strong expertise in debt collection• High success rate of > 85%• Our actions are evidences that can be used to support any litigation court case• Confidentiality

We take into consideration the following factors in assessing accounts:• Evidence of Debt : the original documentation or proof of debt may be required;

• Account History : as soon as your internal staff has exhausted their resources in actively pursuing accounts, it is time to use our service to ease your burden.

Research has shown that proactive action on debt collection promised better returns. A debt left uncollected for a long period of time will reduce the possibility of successful collection.

With this knowledge, our trusted Lawyers will act promptly after receiving authorization from clients.

Benefits of using our debt collection service:

Indo Debt Collection also has a unique way in handling inactive and untraceable accounts.

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HOW WE WORK

• We will explain and offer service with fixed fee for all services described at the package on our website. Zero commission.

• All communication made between us and the Client will be managed and conducted electronically, either through phone call, email, text message service, or WhatsApp application.

We will require Clients to pay the fixed fee upfront for us to start the

assignment / work.

STEP 1 STEP 2We will contact the prospective client

and provide email confirmation.Payment of our Service Fee

‘HOW WE DO’ THE COLLECTION METHOD IS BASED ON THE PACKAGE CHOSEN BY OUR CLIENT.Our lawyers’ vast experience in the industry has generate a unique debt collection technique. We take into consideration the company’s operation method and the cost factor. This will reduce the cost borne by our Clients.

For individual Client : Scan of ID Copy / Passport / e-KTPFor corporation : • Scan of ID Copy / Passport / e-KTP of the Director / authorized person• Scan copy of the latest deed which show the management of the company

with its validation

STEP 3We will require supporting documents from Client in the frame of debt collection to the Debtor which enable us to legally represent our Client; Our

trained recovery officers will request documents and information to assess the debt accounts.

• Scan copy of valid business license• Scan copy of the company’s deed establishment with its validation

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Draft a Power of Attorney letter on behalf of our Client to be signed by the

authorized signatory of our Client.

We will draft the Reprimand Letters addressed to the Debtor and it will be signed by our trusted and registered

lawyers.

STEP 4 STEP 5Prepare document to represent

the ClientPrepare document for the Debtor

We will send the 1st Reprimand Letters together with the Power of Attorney to

the debtor address.

We will contact the debtor either by email or phone call on behalf of our client based on the scheduled

timeline determined by us after step 6 completed and we will monitor their

promise to pay.

STEP 6 STEP 7Send the Document Contact

• We will inform and report to our client if any contact made between the debtor and us, copy of all communications addressed to and/or occurred between us with Debtor will be provided.

• This step will be carried out after the Step 5 completed, and will be updated after Step 6 completed, or whenever the debtor contacts us.

ReportingSTEP 8

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QUALITY ASSURANCEWe engage with trusted and registered lawyers with extensive experience in commercial debt collection service and customized approach through effective and efficient method of collection.

To ensure consistent service delivery, we always maintain communication with all clients and provide frequent report for client’s review. In order to measure and provide effective quality services, we do regular reviews of internal management process and performance.

Incredible! It would be impossible for me to collect the debt of my

client in this COVID-19 pandemic. But Indonesia Debt Collection did it in less than a month! It’s very professional and neat in legal

wise. No negative impact to our company, AT ALL!

LUDOVIC, CFO

Thanks to Indonesia Debt Collection, now I can relax

without having to deal with those frustrating phone calls and emails. You managed to collect not only the full amount, but also the late-

payment penalty. I would definitely recommend you to my business

partners.

CHAN, COST CONTROLLER

I was a bit skeptical at first, since this is clearly not an easy task. But Indonesia Debt Collection proved me wrong. My experience with

Indonesia Debt Collection has been superb to date. Competitive fees for

a very professional legal team. I am highly satisfied with the result!

YANTI, HEAD OF ACCOUNTING

TESTIMONY

8?FREQUENTLY ASKED QUESTION (FAQ)• Do you provide “no collection = no commission” services?

No. We have much better pricing than commission-based method, which is the fixed competitive fees approach. Our fees are the most competitive on the market, since it is much lower compared to the service provided by conventional law firms.

• What do I need to get started? Register in our website by choosing the package that is ideal to your debtor profile. After that, we would send you confirmation email and require some supporting documents to collect the debt, such as personal / company identification, invoice as the basis of debt, and your payment receipt.

• How can we submit the required documents? All documents submission shall be carried out through e-mail.

• When can I start using your collection service? Right after completing the payment of the chosen package.

• How long you may proceed to issuance of the 1st Reprimand Letter? After all the required documents completed, it takes 2 working days only until we proceed it to debtor.

• Can you really get the debt returned? is it partial or full? We have 85% success rate and the return result may vary.

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• When was the agency established and how many clients have you handled? We work with our lawyer’s partners who has more than 10 years’ experience and served numerous of local and international clients.

• Do you have field collector? No, our collection approach is not by carrying out field collection, therefore we do not employ field collectors. We do collection by letters and call correspondents.

• When we submit our documents to you, can we submit them through API system? At present you may submit them through email or send them directly to our agency address. We guarantee the confidentiality of any of your data.

• Can we know your clients name? No, we cannot disclose our client’s name. We apply lawyer-client privilege. Our client’s credentials are strictly confidential.

• Could we have quotation for collection services from Indo Debt Collection? Please send us an email at contact@indodebtcollection.com or drop your request at our website and we will be happy to send you the fee quotation.

• Can you provide service for certain area in Indonesia, for example: Surabaya or Malang? We handle collection across Indonesia. We use courier service to deliver the Reprimand Letters to the Debtor, including to areas like Surabaya or Malang. The registered mail airway bills which are acknowledged by the court will be provided to the client.

• Do the collector has certificate? We do collection together with our lawyers’ partner who have advocate license.

• What if I have 4 overdue invoices to be collected? Will they be counted as one case or several cases? If your chosen package by is collection of 1 or more invoices from a debtor, then we will categorize it as 1 case and the said invoices will be collected together in a Reprimand Letter. You only have to pay 1 package price that you choose.

• What if there is no response from debtor? If no response from the debtor, you may choose our complete package: the commando package. This package enables us to maximize our collection method by calling the debtor. We will communicate with them more intensively and report the response to you or your company. Or you may proceed with the legal recourse towards the debtor to the court. Please be informed, we provide frequent report to you, so you will always know the latest progress of the debt collection process.

• Do you provide service to accompany us when we decide to proceed with the legal process through the police or court? No, we do not provide such service. We will support you to obtain the collection handling proof that we have done (reprimand letters, receipt of the sent reprimand letters, email correspondence, etc.) that can be used as evidence before the court.

• Can we discuss with you through a call before deciding which package to choose? Absolutely, just drop your request to have a call at contact@indodebtcollection.com and leave your phone number. We will arrange a schedule to have 5 minutes free consultation with you through call (video call / skype call / phone call). Just wait for our officer to contact you further.

• Can we meet face to face to discuss about the case? Currently, we only discuss with clients regarding our service through Email and WhatsApp. But if you want to consult through phone call, we could arrange 5 minutes call (by appointment).

• How to choose the package? You may click on the offered package at our website www.indodebtcollection.com or if it’s necessary for you to get our offering letter or quotation, please

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drop your request at contact@indodebtcollection.com and don’t forget to leave your phone number. Our officer will contact you further.

• Can you provide discount on the chosen package? We cannot give you discount since we provide fixed price. This is the lowest price on the market compared to the collection service provided by conventional law firm.

• If we have chosen the Declic Package and you already finished the Declic Package services, can we upgrade it to Commando Package by only paying additional amount from the amount that we have paid for the Declic Package? No, you can’t. The service and fee apply for each package.

• What will happen if you have called the Debtor but they never picked up the phone or the number is not active anymore? We will give 2 attempts to call the debtor phone number. If the phone is not reachable, we will request you to provide 1 more active number of the Debtor. Please be informed that Client must provide the correct address, email, and phone number of the Debtor. We will contact 2 phone numbers only at maximum.

• What service will be done first? Is it the Reprimand Letter, email, or phone calls? We will send the 1st Reprimand Letter first. The email and phone number will be contacted later based on further analysis by our lawyer, and we will communicate it with the Client.

• Who will send the Reprimand Letter? We use courier service to deliver the Reprimand Letters to the Debtor. The registered mail airway bill will be sent to you that may be used as an evidence before the court.

• Who will do the collection work? We engage with trusted lawyer partners to do debt collection work.

• Do you provide guarantee to the service? Yes, we will give you refund guarantee if we lapse the agreed timeline when performing our service.

• How long is the deadline until we can receive payment from Debtor? The Debtor’s response to our collection services will be varied. Normally, they will give ‘promise to pay’ statement as a response to our reprimand letters, email, or phone calls. We will help you to maintain their promise to pay on timeline by following up using our service.

• What happen If Creditor still doesn’t want to pay after we use your collection service? You may proceed with the legal recourse to the police or submit the case to the court based on your choice.

• Do you provide guarantee that the Debtor will pay? No, it’s pure the responsibility of the Debtor and Creditor. We will provide our best to support you in performing the debt collection properly as a warning and reminder to the Debtor to pay.

• Can you give us your company profile? Yes, just download it from “About Us” Section on our website www.indodebtcollection.com

• I am an entity from overseas having a bad debt in Indonesia. Can you help me to collect my debt? Sure, please choose the offered package and we will contact you right away. Please leave your Person in Charge (PIC) Mobile Phone Number rather than your company phone number (if you are a corporation).

• Can I pay after the service is finished? Our payment method is up-front. We do not work based on commission or success fee. The debt returned by the debtor is all yours. You can settle your payment first so we could start our service.

• Would you like to joint venture/partnership for debt collection? You can leave your request to contact@indodebtcollection.com and we will be happy to respond to the opportunity. Don’t forget to leave your PIC mobile phone number rather than your company number, so we could contact you right away.

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CONTACT US

www.indodebtcollection.com

contact@indodebtcollection.com

Wisma 77, Tower 1, 17th Floor, Jl. S. Parman Kav. 77, Slipi, Palmerah, Jakarta Barat Indonesia 11410