companies house online service case study: our digital journey jo jones head of strategy and policy
TRANSCRIPT
Companies House
Online service case study:
Our digital journey
Jo Jones
Head of Strategy and Policy
providing companyinformation thatcustomers value
“”
About us
Executive agency and trading fund13Registers
Our servicesand the customers who
use them
Our journey to becoming a digital organisation
• Insight– knowing who our customers are– knowing what they want– and knowing what causes them problems
• Usability– trying out ideas– getting feedback early and often
• The digital approach – think digital– forms transactions check and amend
Our journey - customers
Our journey – development
Our journey – working with others
Our digital journey
What’s in it for us?
Efficiency: cost vs. register size
Efficiency: Cost per company
and what’s in it for our customers?
Reduced fees
Benefits for customers
• Reduced preparation time • Help to get it right first time• Reduced reject rates• Acknowledgement of delivery • Speed of registration• Accurate capture
… and digital search products
Still more to do …
and we’ll be able to do even more with others …
Working with others
• Joined up approach across government
• A single gateway to government
• Share information
• Remove duplication
• Single identity with government
• Ensuring companies are aware of support
• A more joined up proposition …
