Community Wellness: “Team Building and Maintaining

Community Partnerships”

Pahoa, Hawaii

2009

Housekeeping

• Coffee• Restrooms• Phone calls

Outgoing * Cell Phones * Pagers

• Breaks/Meals• Sign-in Roster• Schedule• Participant Notebooks

Restrooms

Coffee

Telephones

Introductions

TRAINING GOALS• To increase understanding of Community Policing • To build and maintain partnerships between community and police

• To build effective problem-solving teams

• To identify and work on your own community issues.• Have FUN!!!

Objectives

– Build team relations– Re-Establish and build partnerships– Learn about community policing strategies

to apply in your own communities– Develop an action plan to continue

community building work

Ground Rules

• Respect the opinions of others

• Be an active, empathetic listener

• Get everyone involved• Recognize the value of making mistakes• Be prepared to start and end on time• Decision making through consensus• Have Fun!

What do you hope to get out of this training?

What is Weed & Seed

Weed and Seed is foremost a strategy—rather than a grant program—that aims to prevent, control, and reduce violent crime drug abuse, and gang activity in designated high-crime neighborhoods across

the country.

The Weed and Seed strategy is a multilevel strategic plan that includes four basic

components: law enforcement; community policing; prevention, intervention, and

treatment; and neighborhood restoration. Four fundamental principles underlie the Weed and Seed strategy: collaboration, coordination, community participation,

and leveraging of resources.

Strategy

… a philosophy wherein the police and the community share resources and responsibility for solving recurring problems that directly or indirectly

threaten community safety or livability.

-Western Community Policing Institute

Community Policing

Partnerships + Problem Solving

How do we build healthy How do we build healthy communities?communities?

SchoolsNon-profits

Businesses

Citizens at Large

Other Public Safety

Government

SocialServices Police

COMMUNITY

WELLNESS

What can Law Enforcement do?

Strategy

What can Community do?

To form a partnership with the community in order to create a safe

and secure environment.

Mission: Community Policing

Overview of Hawaii Police Department

• Mission

• Vision

• Values

• Mission Statement• The employees of the Hawaii Police Department are committed to

preserving the Spirit of Aloha. We will work cooperatively with the community to enforce the laws, preserve peace, and provide a safe environment.

• Vision Statement• The Hawaii Police Department is committed to providing the highest

quality of police service and forming partnerships with the community to achieve public satisfaction making the Big Island a safe place to live, visit, and conduct business.

• Core Values• Integrity

ProfessionalismCompassionTeamworkCommunity Satisfaction

Mission

The employees of the Hawaii Police Department The employees of the Hawaii Police Department are committed to preserving the Spirit of Aloha. are committed to preserving the Spirit of Aloha. We will work cooperatively with the community We will work cooperatively with the community to enforce the laws, preserve peace, and provide to enforce the laws, preserve peace, and provide a safe environment.a safe environment.

We are committed to the following core values:We are committed to the following core values:

Integrity Integrity ProfessionalismProfessionalismCompassionCompassionTeamworkTeamworkCommunity SatisfactionCommunity Satisfaction

Aloha Spirit LawAloha Spirit Law

Hawai’i Revised Statutes, Chapter 5, Section 7.5Hawai’i Revised Statutes, Chapter 5, Section 7.5(a) The Aloha spirit is the coordination of the mind and heart within each person. (a) The Aloha spirit is the coordination of the mind and heart within each person. It brings each person to the self. Each person must think and emote good feelings It brings each person to the self. Each person must think and emote good feelings to other. In the contemplation and presence of the life force. Aloha, the following to other. In the contemplation and presence of the life force. Aloha, the following unuhi laula loa (free translation) may be used:unuhi laula loa (free translation) may be used:

AAkahai, meaning kindness to be expressed with tenderness;kahai, meaning kindness to be expressed with tenderness;

LLokahi, meaning unity, to be expressed with harmony;okahi, meaning unity, to be expressed with harmony;

OOlu’olu’, meaning agreeable, to be expressed with pleasantness;lu’olu’, meaning agreeable, to be expressed with pleasantness;

HHa’aha’a, meaning humility, to be expressed with modesty;a’aha’a, meaning humility, to be expressed with modesty;

AAhonui, meaning patience, to be expressed with perseverance.honui, meaning patience, to be expressed with perseverance.

Aloha Spirit LawAloha Spirit Law

These are traits of character that express the charm, warmth and These are traits of character that express the charm, warmth and sincerity of Hawai’i’s people. It was the working philosophy of native sincerity of Hawai’i’s people. It was the working philosophy of native Hawai’ians and was presented as a gift to the people of Hawai’i.Hawai’ians and was presented as a gift to the people of Hawai’i.

Aloha is more than a word of greeting or farewell or a salutation.Aloha is more than a word of greeting or farewell or a salutation.

Aloha means mutual regard and affection and extends warmth in caring Aloha means mutual regard and affection and extends warmth in caring with no obligation in return.with no obligation in return.

Aloha is the essence of relationships in which each person is important to Aloha is the essence of relationships in which each person is important to every other person for collective existence.every other person for collective existence.

Aloha means to hear what is not said, to see what cannot be seen and to Aloha means to hear what is not said, to see what cannot be seen and to know the unknowable.know the unknowable.

The Aloha SpiritThe Aloha SpiritThe Aloha SpiritThe Aloha Spirit

What is there about What is there about our Department or our Department or Community which Community which makes individuals makes individuals unable to live the unable to live the

Aloha Spirit?Aloha Spirit?

The Aloha SpiritThe Aloha SpiritThe Aloha SpiritThe Aloha Spirit

Where is our Where is our Department or Department or

Community failing, in Community failing, in efforts to get efforts to get

individuals to show individuals to show more kindness?more kindness?

The Aloha SpiritThe Aloha SpiritThe Aloha SpiritThe Aloha Spirit

What does it mean What does it mean to work to work

cooperatively?cooperatively?

In our professional In our professional responsibilities, individual responsibilities, individual

contacts and personal contacts and personal relationships:relationships:

What does it mean to What does it mean to have Integrity?have Integrity?

In our professional In our professional responsibilities, individual responsibilities, individual

contacts and personal contacts and personal relationships:relationships:

In our professional In our professional responsibilities, individual responsibilities, individual

contacts and personal contacts and personal relationships:relationships:

How do we exhibit How do we exhibit Professionalism on a Professionalism on a daily basis as we daily basis as we work together?work together?

In our professional In our professional responsibilities, individual responsibilities, individual

contacts and personal contacts and personal relationships:relationships:

How integral is How integral is Compassion in Compassion in partnerships and dealing partnerships and dealing with community with community problems.problems.

In our professional In our professional responsibilities, individual responsibilities, individual

contacts and personal contacts and personal relationships:relationships:

How important is Teamwork How important is Teamwork in our everyday efforts to in our everyday efforts to build healthy communities build healthy communities on the Big Island?on the Big Island?

In our professional In our professional responsibilities, individual responsibilities, individual

contacts and personal contacts and personal relationships:relationships:

What does What does Community Community Satisfaction look Satisfaction look like?like?

What is your responsibility as a What is your responsibility as a leader in leader in your agencyyour agency and and your your

community?community?

On policing...“... The police are the public and the public are the police...”

- Sir Robert Peel 1829

“To maintain at all times a relationship with the public that gives reality to the historic tradition that the police are the public and the public are the police; the police being only the members of the public that are paid to give full-time attention to the duties which are incumbent on every citizen in the interest of community welfare and existence.”

Leadership

Leadership…the art of getting others to want to do something that you are convinced should be done.

-The Leadership Challenge

What are emotional What are emotional Intelligences (emotional Intelligences (emotional

quotient?)quotient?) “The level of your ability to understand other people, what motivates them and how to work cooperatively with them.”

H. Gardner – Harvard Theorist• Self-awareness

• Self-regulation

• Motivation

• Empathy

• Social Skills

INTERPERSONAL

INTRAPERSONAL

What is a leader?

“The process of influencing the activities of an individual or a group in efforts toward goal achievement in a given situation.”

Heresy and Blanchard, 1988:86)

How do you do this?How do you do this?Emotional IntelligencesEmotional Intelligences

Self-awareness Self-awareness

Self-awareness: The ability to recognize an emotion as it “happens” is the key to your EQ. Developing self- awareness requires tuning in to your true feelings. If you evaluate your emotions you can manage them.

Self-awarenessSelf-awareness

• Emotional awareness: Your ability to recognize your own emotions and their effects.

• Self-confidence: Sureness about your self-worth and capabilities.

Self-regulationSelf-regulation

Self-regulation: You often have little control over when you experience emotions. You can, however have some say in how long an emotional will last by using a number of techniques to alleviate negative emotions such as anger, anxiety or depression. A few of the techniques include recasting a situation in a more positive light, taking a long walk and meditation or prayer. Self-regulation involves:

Bridging Police and Community

• How does the other group perceive us?

• What I wish the other group would understand about us is…

• The three most important things I need from the other group are…

Self-regulationSelf-regulation• Self-control: Managing disruptive impulses.

• Trustworthiness: Maintaining standards of honesty and integrity.

• Conscientiousness: Taking responsibility for your own performance.

• Adaptability: Handling change with flexibility.

• Innovation: Being open to new ideas.

EmpathyEmpathy

The ability to recognize how people feel is important to success in our life and career. The more your are at discerning the feelings behind others’ signals the better you can control the signals you send them. An empathetic person excels at:

EmpathyEmpathy • Service orientation: Anticipating, recognizing and meeting clients’ needs.

• Developing others: Sensing what others need to progress and bolstering their abilities.

• Leveraging diversity: Cultivating opportunities through diverse people.

• Political awareness: Reading a group’s emotional currents and power relationships.

• Understanding others: Discerning the feelings behind the needs and wants of others.

Team Building

Objectives for Team Building

• Identify the benefits of working as a team

• Develop a teamwork environment

• Demonstrate team development techniques

• Enhance trust and consensus building skills

Team – A Definition

“A small group of people with complementary skills, committed to a common purpose, with specific goals, a common working approach, and mutual accountability.”

- The Wisdom of Teams

Why work as a team?• A team combines multiple skills, experience,

and diverse backgrounds.• A team gets better results than a collection of

individuals working on their own. (Synergy)• A team is more flexible than a permanent

structure or system.• A team is more productive because their

members are committed to a common goal.• As a result of all this, a team delivers results.

Ten Characteristics of an Effective Team

1) A meaningful mission.2) A clearly defined outcome.3) An understanding of cultural

norms and their impact on communication, problem solving, and conflict.

4) A set of shared values that clearly demonstrate dignity and respect.

5) A cultivation of different viewpoints.

6) A willingness to get the job done.

7) Loyalty and devotion to the team experience.

8) A desire for individual and collective growth.

9) An openness to new experiences and processes.

10) Shared laughter and humor as part of the team experience

Decisionsby Consensus

• All members are heard.• All members are honest.• Everyone’s input is considered equally.• All relevant information has been

shared.• Genuinely searching for new solutions.• Personal sacrifice for the sake of the

team; be willing to “live with” a decision.

• Support the action as if the decision was your own.

Problem-Solving Styles• Collaborator = Big Picture

(May neglect the nuts and bolts)

• Contributor = Task Oriented

(May be short-sighted)

• Communicator = Builds Trust

(May over-emphasize team climate)

• Challenger = Provides Reality Checks

(May question relentlessly)

Passengers on the U.S.S. Consensus

• 19 year old AIDS patient

• 54 year old Doctor• 33 year old Carpenter• 16 year old unwed

Pregnant Girl• 42 year old Deputy

Sheriff

• 23 year old Beauty Queen

• 49 year old Ship’s Captain

• 25 year old Professional Baseball Player

• 37 year old Plumber

• 40 year old IBM Executive

Your Team

• We are…

• We believe in…

• Our responsibilities as community policing leaders are to…

Our Team

• Combine the words and phrases on your lists to make a couple of sentences which defines who you are, what you stand for, and your reason for being a community policing team.

• Use this to create a team motto and flag.

Building Community

Partnerships

Partnership Objectives

• Understand the benefits of building police-community partnerships

• Learn the importance of focusing on “conditions”; not assigning blame

• Identify the “communities of interest” for your community issues and obtain strategies for recruiting involvement

• Understand the dynamics of community meetings and how to conduct them

Benefits of Building Partnerships

• Increase potential for impacting crime, fear of crime, and quality of life issues

• Coordinate and leverage resources from all areas of the community

• Increase trust and understanding

• Strengthen organizational support

• Create a network of assistance

• Use a more strategic approach

Community Involvement Pyramid

• Involvement in decision making

• Information and skills

• Access to a variety of roles

• Positive Expectations

Trigger Event

• Community crisis– Injury or death– Natural Disaster– Community Victimization

• A problem is identified– “last straw”– Personal victimization

Video: “High Noon”

Communities

Geographic• Family• Extended Family• Neighbors• Neighborhood

Associations• Towns and Cities• Tribal Communities

Interest• Common

Interests– Religion– Work– Hobbies– Ethnicity

• Common Concerns– Crime– Fear of Crime– Traffic– Environment

Community of Interest

• Citizen

• Police

• Government

Who should we involve?

• Who’s causing/enabling the condition /problem?

• Who are the victims of the condition /problem?

• Who has the authority and/or the ability to affect the condition /problem?

(Consider government, citizens, and law enforcement in each question)

• Agree on some operational ground rules• Take small steps • Maintain communication with all members in the

group, not just its leaders • Regularly assess the purpose of the group and its

goals • Make sure to serve everyone’s concerns • Do not allow “factions” to develop and separate the

group• Distribute duties and power throughout• Enjoy the process

Maintaining Relationships

The Harvey Story

Players (in order of appearance):

Harvey

Father

Mother

Police Officer

Judge

Probation Officer

House Parent

Bill

Benefits of Focusing on Conditions

• Allows joint ownership and joint participation in problem solving.

• Enables the development of clear goals and specific strategies for planned change.

• Helps to identify the realities involved in a problem situation.

• Has potential to benefit all who are affected by the conditions.

• Has potential for expanded success through problem solving.

Next Steps

• Formalize a community policing action committee (police, government, community)

• Learn together...and train others

• Identify a community problem on which to work

• Advertise for involvement• Network and partnership• Take small steps

Celebrating Success

• Award/encourage each other for individual tasks completed– Sponsor a luncheon– Award certificates (formal or funny)

• Hold an event related to your accomplishment– A picnic in a park that you reclaimed– A street party on a street where you eliminated

abandoned vehicles– A night walk in an area which used to feel unsafe

• Advertise !!

PROBLEM SOLVING

PROBLEM SOLVING - activity

The Problem:

“What is a on-going problem that continues to exist for

your community.”

PROBLEM SOLVING - activity

• What?• So What?• Now What?

Problem Solving - Objectives

• To be able to recognize a “problem”• Clarify the problem solving process and

how it might help to reduce crime, fear of crime, and quality of life issues

• To gain practical experience with the SARA problem solving model

• Understand the crime triangle as a scanning and analysis tool

• Promote partnerships between stakeholders

Problem Solving

– Understand the problem/issue– Assess Resources– Explore possible

solutions/strategies– Select and implement a

solution/strategy– Evaluate the impact

Problem Solving - situation

• You are out on a picnic and it starts to rain

• Beer bottles are littering the local park

• You receive a call for help regarding a domestic squabble

Problem Solving Models

SARA• Scanning

• Analysis

• Response

• Assessment

Six Step Method– Problem

Identification– Asset Mapping

– Underlying Conditions

– Planning– Implementation

– Evaluation

The Problem-Solving Process(SARA)

A guide, not a procedure

Scanning

Analysis

Response

Assessment

The Problem-Solving Process(SARA)

Scanning

Analysis

Response

Assessment

Problem Identification

• Build a service (Level 1 Prevention)• Address a recurring problem (Level 2 Prevention)• Increase community awareness (Level 1

or 2 Prevention)• Other?

Scanning - What is your Problem?

• Working in your groups discuss the problem you will use to work through the SARA model

• Keep your problems manageable and focused

• Write out your problem in a one/two sentence statement

• Share your problem statement with the class

Scanning

Definition

– Two or more incidents

– Direct harm to public– Public Expectations– Does it affect the

safety, livability, or quality of life?

Problems can be

– Crime related– Order maintenance

related– Traffic related– Disaster and

Emergency service delivery

SCANNING– “Learning About the

Problem”

• Strategies for information– Personal

observations– Talking and listening

to officers– Reviewing all reports– Newspapers– Interview people

• Ask simple questions– What is occurring– Who does it affect?– When is it

occurring?– Where is it

occurring?– How is it impacting

the community?

Scanning – Information Resources

Police Department– Crime Analysis– Records– Crime Prevention– Communications– Other Law

Enforcement agencies

– Investigative Division

– Others…

In the Community– Neighborhood

Residents– Elected Officials– Schools– Non-profits– Media– Business Groups– Community Groups– Civic Groups– Community Surveys

Goal: Learning about the problem, to understand underlying conditions creating the problem.

Analysis

– What do you need to know to solve the problem?

– Look carefully at:• Actors (Victims, Offenders, Others)• Incidents (Behaviors, Times, Locations)• Responses (What has been tried?)

Fire Triangle

FUEL

HEAT

OXYGEN

All three must be present

The Crime Triangle

or ProblemLOCATION OFFENDER

(All 3 must be present.)

VICTIM

Crime

Identifying Stakeholders

Identify Stakeholders - Who is affected by this problem?

Victims Suspects Locations

Third Party Stakeholders

Analysis (Investigation)

ANALYSIS

Determine the questions you have for each individual or group that is affected by this problem. What specific source would you go to for the answer? Gather information to answer your questions.

QUESTIONS ANSWERS

Analysis – Identifying Patterns

What is similar about the event?

– What are the patterns in the time the events occur?

– What do the locations have in common?– What common activity surrounds the events?– What characteristics do the suspects share?– What do the victims have in common?– What do these patterns suggest about the

problem?

Why?Why?Why?Why?Why?

Analysis – Birds are making a mess of the Lincoln Memorial

Has your problem changed - What do I fix?

After the ANALYSIS, go back to SCANNING. What is the problem?

Based upon your ANALYSIS, describe what the problem is now:

Setting Goals – Desired Outcome

RESPONSES

ESTABLISH GOALS OF PROBLEM SOLVING EFFORTS

What are you trying to accomplish, based on your NEW understanding of the problem?

Short Term:

Long Term:

Responses – How do I fix it?

RESPONSES - Action Plan

PLANNING AND COORDINATING STRATEGIES

What strategies are you going to apply to solve this problem?

What resources are needed? Who will implement your strategies (partnerships)?

STRATEGIES RESOURCES / PARTNERSHIPS

Responses – Planning for Action

• The strategy chosen must go beyond the incident and address the underlying problem• Don’t wait for the “perfect” solution• The solution should be aimed at:

• Providing a livability improvement for the residents of the community

• Reducing police workload

Coordinated Response – 3 E’s

Problemor

Crime

VICTIM

EDUCATION

ENGINEERING

ENFORCEMENT

The Crime Triangle

or Problem OFFENDER

Eliminate at least TWO SIDES

VICTIM

Crime

Assessment

Goal: Measure the impact of response on problem

1. Why do you think this step is important?

2. It can answer the question, “Did we solve the problem?”

3. How do you know?

4. Was the process effective?

Five Measures of Success

1. Totally eliminate the problem.

2. Substantially reduce the problem.

3. Reduce harm or fear associated with problem.

4. Improve police response to the problem.

5. Redefine problem responsibility.

Assessment –Did I fix it?

ASSESSMENT

How can you assess the effectiveness of your problem solving effort? Did you:1) Eliminate the problem? 2) Reduce the problem? 3) Reduce the harm or fear associated with the problem? 4) Improve a response to the problem? 5) Redefine the responsibility for the problem?What specific measures did you use to know that you have achieved your goals?

Next Steps:

• Celebrate your successes• Acknowledge your mistakes• If it did not work do SARA again or try another model• Write new action steps• Make new assignments• If successful take on something else

Assessment

What have/are you doing to ensure that the problem does not return?

Maintenance –Will it come back?

MAINTENANCE

What are you doing to ensure the problem does not return? How will you monitor the problem? How can we strive for continuous improvement?

Group Presentation Outline

Step One: Our group’s ideasStep Two: Our resources/partnershipsStep Three: What we still need to knowStep Four: Our solution – Action Planning

» What specifically will we do?» How will our plan operate?» Who will help?» Do we have community buy-in?

» What are the possible consequences?