Community Support ServicesCommunity Support ServicesCommunity Support Services

of Missouriof Missouriof Missouri

Program Year

2007-2008

2

Community Support Services

of Missouri

To provide individualized support services for persons

with developmental disabilities and their families by enhancing opportunities for growth, productivity,

and independence.

Our vision is to provide opportunities for individual growth and acceptance of all people. In partnership with

families, guardians, friends, and funding agencies, we empower individuals to live life to their fullest

expectations.

Mission

Vision

Community Support Services of Missouri has been serving persons in our community with developmental disabilities since 1978. Our organization has a rich history of making opportunities happen! Our services are tailored to the specific needs of our customers. We strive to provide the type and amount of service each individual needs to be as independent as possible.

Our programs include Residential Services such as independent supported living to Community Services, including our G.O.A.L.S., CASP, and Summer Programs.

3

Membership Roster

Board of Directors Thank you to the CSS Board of Directors

for your service and support!

Marsha Wallace, President

Empire District Electric

Dana Cook, President Elect

Webb City R-VII Schools

Tammy Neil, Secretary

John Reeve, Treasurer

Nancy Good, Past President/Ex-Officio

The Title Place

Delmar Haase

Jon Tupper, Past President

Kyle Hickam

State Farm Insurance

Mike Newman

Leggett & Platt, Inc.

Suzanne Brown

Seneca School District

Steve Owen

Shynda Miles, M.D.

Hal Roper

4

CSS Program Directors and Staff

Jhan R. Hurn,

Executive Director

Rhonda Gorham, CTRS

Community Services Director

Theresa Morgan, RN, BSN

Residential Services Director

Residential Services Team

Community Services Team

Mary Beth Yeakey,

Human Resources Manager

Derek Cole,

Controller/Business Director

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Milestones

Agency Milestones

1978 - Corporation established as Jasper County Sheltered Facilities

Association by the Jasper County Sheltered Facilities Board

1978 - Opened Women's Group Home - Joplin

1979 - Opened Men's Group Home - Joplin

1981 - Established Leisure and Summer Camp Program

1983 - Established first Carthage Group Home - Forest

1984 - Established home for children with severe disabilities - Junge Blvd.

1985 - Established "Work Activity Center" (Group Day Program Services)

1989 - Built apartment building for persons with disabilities

1989 - Established Residential Assistance Program (Now called CASP)

1992 - Established second Carthage Group Home - Wynwood

1994 - Established Individualized Supported Living Program

1995 - Sold apartment building - moved residents to Individualized

Supported Living (ISL)

1997 - Changed name of agency to Jasper County Support Services

1998 - In cooperation with Jasper County Sheltered Facilities Board

established Family Directed Support Program and the first private OHCDS

contract in Missouri

2000 - Separation of County Board and Jasper County Support Services

complete

2003 - Established First Steps Program - helping children 0-3 years old

2003 - Changed name of agency to Community Support Services of Missouri

2004 - Received International CARF accreditation for 3 years

2005 - Established first Carl Junction Group Home

2005 - Began Individualized Supported Living Program in Nevada, MO

in order to provide services that have become privatized by the state

2005 - Carl McConnell Activity Center opens 2007 - Therap On-Line Services implemented

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Community Services Satisfaction

Surveys

3.65

3.39

3.68

3.25

3.3

3.35

3.4

3.45

3.5

3.55

3.6

3.65

3.7

3.75

Support Staff Consumers & Guardians Stakeholders

Group Home

3.68

3.60

3.20

2.90

3.00

3.10

3.20

3.30

3.40

3.50

3.60

3.70

3.80

Support Staff Stakeholders Parent & Guardians

ISL

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Community Services Satisfaction

Surveys, Cont’d.

3.38

2.42

3.52

0

0.5

1

1.5

2

2.5

3

3.5

4

Support Staff Stakeholders Parents & Guardians

CASP

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Outcomes

73%

100%

86%

95%

88%92% 93%

87% 88%

95%

88%

95%

0%

20%

40%

60%

80%

100%

120%

Jan Feb March April May June July Aug Sept Oct Nov Dec

Residential Effective OutcomeOver all by Month

Over all by Month

All residential programs based on medical review will

have 100% of lab work in the charts.

88%91%

73%

92%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1st Quarter 2nd Quarter 3 Quarter 4th Quarter

Residential Effective OutcomeOver all by Quarter

Over all by Quarter

All residential program based on medical review will have 100% of lab work in the charts.

9

Outcomes, Cont’d.

82%

77%79%

73%

78% 78%

69%

73% 73%

80%

76%

72%

91%

84% 83%

73%

84%

94%

88%

94% 94%91%

89%

82%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Jan Feb March April May June July Aug Sept Oct Nov Dec

CARF Effective Outcome for CASPOver all Monthy Report

Total units used

Factors out

CASP program based on billing report will provide 90% if authorized units.

79% 77%72%

75%

86%83%

92%

87%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1st Quart. 2nd Quart. 3rd Quart 4th Quart.

CARF Effective Outcome for CASPOver all Quarterly Report

Total units used

Factors out

CASP Program based on billing report will provide 90% of

authorized units.

10

CSS Budget 7/01/2007—06/30/2008

REVENUES

Federal

State 4,651,707

Donations (Cash & In-Kind) 456,405

Grants 41,376

Other

127,041

TOTAL REVENUES 5,276,529

EXPENSES

Personnel 4,528,103

Training/Education 16,104

Supplies 73,064

Equipment 21,710

Overhead 265,326

Insurance 26,557

Other 477,508

TOTAL EXPENESES 5,408,372