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Community Programs Handbook 2019/2020Handbook valid 1 July 2019 to 30 June 2020

Behind everything we do, and we don’t always get it right, is this question “How can we use the trust deed to give our people what they need? The power to run their own lives and build their own futures?”

The Community Programs are funded by the IBN Charitable Foundation.

This handbook provides a brief summary of what is available to IBN Community Members, any special conditions or exclusions and how you can apply.

Community Programs After-hours 0418 954 806 (Emergencies only) Applications [email protected] Membership [email protected] General enquiries [email protected] For more information visit www.ibngroup.com.au and click ‘Community Programs’

Contents

Thanharru! Welcome to IBN 7

Membership and other important information 8

Other ways IBN can help – IBN Field Officers 9

About the Community Programs 11

Education, Training and Enterprise 14

Health and Wellbeing 26

Cultural Support 38

Household Essentials 45

Member Advocacy and Advice 48

Extra Support for those in Need 52

Definitions 54

mailto:[email protected]

Our vision

“Building resilience and capacity for the present and strong foundations for the future.” IBN Corporation

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Thanharru! Welcome to IBN

IBN Corporation is Trustee of the IBN Charitable Assistance Foundation. We deliver programs and services to our members, their families and communities of the Yinhawangka, Banyjima and Nyiyaparli people.

IBN is a charitable trust. This means that we assist our members in line with the Trust Deed and the ‘Objects’ of the Charitable Assistance that define our “charitable purpose.” An extract of the deed is available on our website www.ibngroup.com.au

How we help the IBN Community

We help our members to build better lives for themselves and their families in three key ways:

1. Community Programs

IBN delivers life-changing outcomes through our Community Programs, focusing on services and projects in language and culture, education, health, employment and business enterprise, and support during financial emergencies.

2. Service Delivery Team – IBN Field Officers

One-on-one personal and practical support to IBN Community Members to access our programs, and assistance from outside IBN. This includes connecting with public health and education services, career counselling, drivers’ licences, identification cards, and linking members with drug and alcohol rehabilitation services. Field Officers are located at each IBN office, and we have dedicated officers to help members with health, education and employment services. More information about the services provided by IBN Field Officers can be found on page 9 of this handbook.

3. IBN business and projects

IBN delivers a range of projects to help build sustainable futures for our members, with a focus on employment, enterprise and culture. This includes job opportunities through Indigenous Mining and Marine Services (IMMS), our labour hire business in Port Hedland, and training in horticulture, building construction and maintenance at IBN Services in Wedgefield. IBN Services also runs the only native plant nursery in the region and services commercial clients across the Pilbara.

Contact Us

IBN Group Head Office 3 Brand Street, South Hedland, WA 6722 PO Box 2390, South Hedland, WA 6722 Freecall 1800 014 401 | F: (08) 9140 0998 | ibngroup.com.au

Karratha Office Unit 3, 4 Welcome Road, Karratha, WA 6714 P: (08) 9185 1499 | F: (08) 9144 2521

Tom Price Office Shop 1, 973 Central Road, Tom Price, WA 6751 P: (08) 9189 3706 | F: (08) 9189 3717

IBN Services 34 Pinnacles Street, Wedgefield, WA P: (08) 9140 4075 | ibn-services.com.au

IMMS 2/2 Wedge Street, Port Hedland, WA P: 1300 368 865 | imms.net.au

http://www.ibngroup.com.au/

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Membership and other important information

Membership

IBN Community Members are recognised members of the Yinhawangka, Banyjima (except the MIB Banyjima) and Nyiyaparli language groups and can access assistance from the IBN Charitable Foundation via the Community Programs. New members can join IBN from 16 years of age.

To become an IBN Community Member you need to complete:

• Application to become an IBN Community Member.

• Deed of Undertaking.

Membership applications are considered by the relevant Representative Corporation four times a year. Please be aware that, depending on when meetings are held, it could take six months or more to be assessed.

The IBN Board will make a decision on individual membership applications taking into consideration the recommendation of the relevant Representative Corporation. Applications are then sent to the IBN Board, and IBN will notify you about the outcome.

Membership forms are available at IBN’s offices or on the IBN website at www.ibngroup.com.au Email [email protected] or call 1800 014 401 for more information.

Why updating your personal details is important

So we can continue to help, IBN needs to know when you move house, change your bank details or phone number. To keep your information up to date complete the ‘Update Personal Details’ form on the website www.ibngroup.com.au or collect a copy from any IBN office.

Dependent Children and registering your child/children with IBN

All children receiving help from IBN need to be registered. To do this complete the “Dependent Child Advice Form” found on the IBN website, or available from IBN offices. Dependent children will be added to the IBN Community Member Database.

There are three categories of dependent child:

• The biological child of an IBN Community Member in the legal care of their parent.

• A non-IBN child (18 and under) in the legal care of an IBN Community Member (non-IBN children are not eligible to join IBN, and cannot be assisted once they turn 18).

• An IBN child in the legal care of a person who is not an IBN Community Member.

For more information about the documents required when registering a child see page 55 of this handbook.

If we ask you to provide proof of financial hardship?

‘Financial hardship’ is when a person has no money or other assistance for basic necessities for themselves or their family. This may occur due to unexpected events, unforeseen changes or an emergency.

If we ask you to provide proof of this it may include evidence of current income, such as pay slips or Centrelink income statements, bank statements or a copy of your current bills, a police report, medical assessment, or a statement from a social worker, as appropriate.

The only Community Program that requires proof of financial hardship is Extra Support for those in Need (See page 52). Overseas members may be required to provide additional documents.




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Do I pay tax on help I get from IBN?

Assistance received from the IBN Charitable Foundation is generally not considered taxable income provided it is for charitable purposes and conforms to Australian Taxation Office (ATO) requirements. Everyone’s situation is different, so please check with an accountant regarding any assistance you receive from IBN.

What can’t IBN help with?

IBN cannot provide assistance towards the following expenses:

• Fines.

• Payments for religious purposes.

• Contributions/gifts to a political party.

• Donations to charitable organisations that award grants.

• Rental bonds.

• Mortgage payments.

• Debt recovery.

Unsure what certain words mean?

See the back of this Handbook for a full list of definitions.

Other ways IBN can help – IBN Field Officers

IBN’s Service Delivery Team is made up of Field Officers located at all IBN offices. We understand that everyone’s situation is different and the Field Officers are here to provide assistance tailored to your individual situation.

Some of the ways the Field Officers can help include:

• Education: Accessing early learning programs, connecting with schools, universities, vocational training and student support.

• Employment, Training and Enterprise: Job hunting and career planning plus help with tickets, licences and other training or paperwork needed to get, or keep a job.

• Health: Patient support for members and their families travelling for medical care. Help navigating the health system, specialist care and extra help for mums and bubs. Plus referrals to mental health services and drug and alcohol rehabilitation.

• Housing: Advocacy on behalf of members to assist with Department of Housing or other tenancy issues, and help with emergency accommodation.

• Support for Elders: Accommodation, transport to medical appointments, and linking with other service providers to help our Elders lead better lives.

• Funerals: Funeral planning and help connecting with other support services.

• Legal and financial support: Help with accessing the legal system, financial planning and taxation advice.

If you would like to speak with a Field Officer and find out how we can help you, or your family, contact IBN on 1800 014 401 or drop into an office for a wangka.

Our Purpose

“Supporting the Yinhawangka, Banyjima and Nyiyaparli people.”

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About the Community Programs

How to apply

1. Select the program you need

Information about our Community Programs can be found inside this handbook, or on the IBN website. If you can’t find a program to help you please contact IBN. We may be able to assist you through our Field Officers or other areas of the Service Delivery Team.

2. Complete the application form

You can pick up an application form from any IBN office or download it from the website www.ibngroup.com.au

To enable us to assess your application quickly and accurately you must complete the entire form and provide all required documents when submitting your application.

3. Submit your application

Email: [email protected]

Fax: (08) 9140 0998

In person: Visit the IBN South Hedland, Tom Price or Karratha office. Contact details for IBN offices can be found on the back page of this handbook.

Processing your application

Most applications will be processed within 7 working days providing all required documents are attached. Applications for food, funerals and medical assistance are usually 3-5 working days. Provided we have your current mobile number we will send you a text message once we receive your application and when a payment is made. Please check the program guidelines for specific processing times.

Benefits

• All program benefits are per member, per financial year, unless specified otherwise.

• IBN does not reimburse members for costs already incurred, all funds are paid direct to the supplier(s), unless stated otherwise.

Need help with filling out a form?

Visit an IBN office or Freecall 1800 014 401.

Appeal a decision

If your application is declined and you disagree with the decision, you can submit a written appeal. An appeal must include the reasons you believe the decision was not correct or any new information that was not previously included. Information about this process can be found on our website. We aim to respond to all appeals within 5 working days.



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Education, Training and Enterprise

This Program assists IBN members with education expenses at kindergarten, primary and secondary school level, and for accredited vocational training and higher education delivered by Australian schools, universities, TAFE colleges and Registered Training Organisations (RTOs). IBN can also help with employment-related expenses and training, and Enterprise Grants to assist members to start or develop a Pilbara-based business or social enterprise.

1.1 Computers for Educational Purposes

Purpose

This program provides a desktop or laptop computer for educational purposes.

Benefits

• Desktop or laptop computer per household to a maximum value of $1,500.

Exclusions/conditions

• Limit of one desktop computer or laptop per household every three years.

• Must be for educational purposes.

Required documentation

• Evidence of enrolment.

• Supplier quotes/invoices for eligible expenses and payment details.

Processing time

• Up to 7 working days once all supporting documents have been provided.

Form number: 1.1

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1.2 Kindy – Year 12 Education Expenses

Purpose

This program provides assistance with general kindy, primary and secondary school expenses.

Benefits

Up to $2,200 per child/per school year for school essentials as required by the kindergarten or school, including:

• Enrolment and tuition fees.

• Textbooks, school bag and general supplies.

• Uniforms and clothing.

• Activities (excursions, camps) and school balls (up to $800 per event).

• Equipment (musical instruments, etc.).

• iPad/tablet (one device every three years. (Excluding kindy and pre-primary).

• School bus Mulitriders.


• Benefits are for each school year.

• IBN will subsidise education expenses to the extent that other funds are not available. Where possible, applicants must first apply to ABSTUDY.

• iPad/tablets, limit of one device per three year period, with evidence that it is a mandatory school requirement, and will be managed through the school’s ‘POD/BYOD’ program (Department of Education) or private-school equivalent program. Payment is made in accordance with the school’s requirements.

• IBN will require parental/guardian authority to acquire/receive school progress reports.


• A completed application form is required each academic year.

• Birth certificate (first application only).

• Evidence that the IBN Community Member/applicant is the legal guardian.

• Evidence of school enrolment and fees schedule.

• Evidence of ABSTUDY or other scholarships assistance.

• School requirements list.

• School ‘POD/BYOD’ program information for iPads/tablets.

• Supplier quotes for eligible expenses and payment details.

Processing time


Form number: 1.2

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1.3 Secondary Private School Scholarships

Purpose

Scholarships are available for dependent children (up to the age of 18 in the year of completion) to attend private secondary schools).

Benefits

Up to $10,000 per student/per school year are available for dependent children (up to the age of 18 in the year of completion) to attend private secondary schools.

Benefits cover the following expenses:

• School enrolment and tuition fees.

• Study expenses and essentials as required by the school, including:

• Textbooks and general supplies.

• Uniforms/clothing.

• Activities (excursions, camps) and school balls (up to $800 per event).

• Equipment, musical instruments, etc.

• iPad/tablet (one device every 3 years).

• Boarding fees.

• Travel assistance at semester commencement and completion and/or semester break or as part of the study schedule (excursions, camps etc.).


• Scholarships are restricted to Pilbara-only residents who are eligible for ABSTUDY.

• IBN will subsidise education expenses to the extent that other funds are not available. Applicants will be assisted to seek other scholarships or Trust fund benefits.

• Daily expenses, such as food and fuel, are not covered.

• iPads/tablets – limit of one device per 3 year period, with evidence that it is a mandatory school requirement, and managed through the school’s ‘POD/BYOD’ program (Department of Education) or private school equivalent program. Payment is made in accordance with the school’s requirements.

• Continued funding requires satisfactory attendance and academic progress in the previous year.

• IBN will require authority from the child’s parents or approved legal carers to acquire/receive school progress reports.

• Boarding fees apply only to student accommodation operated by the enrolling institution or other hostel.

• For travel assistance, students must first apply for a Student Travel Subsidy (WA Department of Transport). IBN will subsidise extra costs where necessary.

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• IBN must be notified of any change in the student’s circumstances.


• A completed application form is required each academic year.

• Birth certificate (first application only)

• Evidence that the applicant is the student’s responsible parent or approved legal carer.

• Evidence of school enrolment or enrolment application and education fee schedules.

• Evidence of ABSTUDY and other scholarships assistance, if applicable.

• Student Travel Subsidy form (DoT)

• School requirements list.


• End of semester School reports must be submitted to IBN.

Processing time

• Up to 7 working days once all supporting documents are provided.

Form Number: 1.3

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1.4 Secondary Public School Boarding and Travel Expenses

Purpose

This program provides assistance with boarding and travel expenses for students who are studying away from home at public secondary schools.

Benefits

• Boarding fees for a school student residence or other student hostel.

• Travel assistance at semester commencement and completion and/or semester break or as part of the study schedule (excursions, camps etc.).


• IBN will subsidise education expenses to the extent that other funds are not available. Where possible, applicants must first apply to ABSTUDY and other scholarships.

• Public school boarding fees and travel assistance will be paid only for students who are studying away from home.

• Boarding fees apply only to student accommodation operated by the enrolling institution or other student hostel.

• For travel assistance, students must first apply for a Student Travel Subsidy (WA Department of Transport). IBN will subsidise extra costs where necessary.

• IBN must be notified of any change in the student’s circumstances.


• Schedule of boarding fees.


• Student Travel Subsidy form WA Department of Transport (DoT).

• End of semester school reports must be submitted to IBN.

Processing time


Form number: 1.4

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1.5 Tertiary Education Expenses

Purpose

This program provides assistance with study, boarding and travel expenses for accredited vocational and higher education courses delivered by an Australian school, university, college or Registered Training Organisation, including apprenticeships and traineeships. Assistance is also available toward the repayment of HECS fees.

Study Expenses

Benefits

Up to $10,000 per academic year for required study expenses, boarding and travel, including:

• Tuition and enrolment fees (Excluding HECS fees, see ‘HECS Fees’ program for assistance).

• Student services and amenities fees.

• Clothing.

• Textbooks and general supplies.

• Activities (field work etc.).

• Equipment (musical instruments, etc.).

• iPad/tablet (one device every three years).

• University/college parking fees.

Where the qualification is not available locally:

• Student accommodation boarding fees.

• Travel assistance at semester commencement and completion and/or semester break or as part of the study schedule, such as field trips/field work/professional placement/practicum etc.


• Fees for non-accredited short-courses, professional registration and license fees are excluded.

• Where possible, members must first apply to ABSTUDY and other scholarships. IBN will subsidise extra costs to the extent other funds are not available.

• Daily expenses such as food and fuel will not be covered.

• iPads/tablets - limit of one device per three year period, with evidence that it is a mandatory requirement of the enrolling institution.

• Continued funding requires satisfactory academic progress in the previous year or semester.

• Boarding fees and travel assistance will be paid only for students who are studying away from home where the qualification is not available locally.

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• Boarding fees apply only for student accommodation operated by the enrolling institution or other hostel.

• For travel assistance, students must first apply to the WA government’s Student Travel Subsidy (through WA Department of Transport). IBN will subsidise extra costs where necessary.


• A new application form is required each academic year.

• Evidence of enrolment in eligible accredited course.

• Enrolment, tuition and boarding fees schedules.

• Evidence of ABSTUDY or other scholarships assistance, if applicable.

• Evidence that an iPad/tablet is a mandatory requirement of the enrolling institution.


• Student Travel Subsidy form (DoT)

• Academic progress reports

HECS Fees

Benefits

Up to $20,000 per student towards payment of HECS fees.


• Fee help is based upon on successful completion of an accredited Australian University degree (undergraduate or post-graduate).


• Evidence of graduation from eligible accredited course.

• Statement of fees for refund.

Processing time


Form number: 1.5

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1.6 Employment-Related and Training Expenses

Purpose

This programs provides assistance with costs related to gaining employment for unemployed IBN Members.

Young drivers

IBN can assist all IBN Members (17 to 21 years old) with the cost of driving lessons and testing fees for a C-Class car licence without the need to be connected to employment.

Benefits

Up to $1,200 per year to assist members to gain employment. This may include:

• Personal Protective Equipment (PPE).

• National Police Clearance.

• Working with Children check.

• Vehicle licence fees, driving lessons and testing fees for: C-class, Light Rigid (LR), Medium Rigid (MR), Heavy Rigid (HR), fork lift, crane, excavator/loader and other relevant machinery.

• Short courses and work tickets, including First Aid, Safety Tickets, RGS, RSA and other relevant tickets and certifications.


• Except for ‘young drivers’ (see note at the top of this page) applicants must be unemployed and seeking work.

• Services must be from an Australian approved provider.

• Applicants are referred to the Service Delivery Team for assessment.


• Evidence from a potential employer that expenses are job related and will result in an offer of employment (excludes ‘young drivers’).

• Supplier quotes/invoices including supplier payment details.

Processing time


Form number: 1.6

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Enterprise Grants

Purpose

Enterprise grants assist members to establish, acquire, develop or expand a business or social enterprise.

1.7 Exploration Grant

Benefits

Part A acts as a referral to an IBN approved business advisory service (if required) or to another recognised provider to assess business viability and develop a concept proposal.

Part B provides up to $2,000 for approved activities toward establishing or developing a Pilbara-based business or social enterprise. This grant assists members to purchase materials/equipment, or business services, such as a business advisor or consultant to prepare a business plan, conduct market research or feasibility studies, or other business activities.


• One Part B grant application per business – no pooling of separate member grants. Grants are for Pilbara-based businesses only.

• Priority is given to proposals for social enterprises designed to improve community and environmental wellbeing.

• Business concept plan and budget must be developed in consultation with an approved business advisory service or consultant.

• Applications must have clear social outcomes, such as expanded employment opportunities for IBN Community Members and other Aboriginal people.

• Directors of IBN are not eligible to apply.

• Operating expenses and insurances will not be funded under this grant.


Part A

• Completed Part A application form.

Part B

• Supplier quote(s) including payment details.

• Business concept plan and budget developed by an approved business advisory service or consultant.

Processing time


Form number: 1.7

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1.8 Development Grant

Purpose

Up to $20,000 for approved business development of a new or existing ABN registered Pilbara-based business or social enterprise. The grant may be used to fund equipment, business vehicles, initial business insurances and other expenses directly connected to the development or expansion of the business.

Benefits

Up to $20,000 per business to develop or expand a Pilbara-based ABN registered business or social enterprise.


• One grant application per business – no pooling of separate member grants.

• IBN Board Directors are not eligible to apply.

• Applicants must first complete a business plan and financial forecast.

• Operating expenses will not be funded under this grant.

• Businesses must be Pilbara-based.

• Recipients must agree to provide a business progress report at the end of the first year.


• Supplier quote(s) including supplier payment details.

• Business plan and budget and financial forecast.

• A detailed business plan including cash flow and capability statements.

• Bank statement and proof of appropriate bookkeeping and accounting arrangements.

• Contract(s), letter of support from new/existing customers.

• Evidence of ABN/ACN registration certificate.

Processing time

• Up to 7 working days once all supporting documents have been provided. Complex applications may take longer to process.

Form number: 1.8

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Health and Wellbeing

Good health is key in building strong families and communities. The Health and Wellbeing Program supports our members and their dependent children during times of illness, provides community health services, and subsidises home support and vehicle purchase for members on the Age or Disability Support Pension.

2.1 General Health (Excludes travel)

Purpose

Assistance for IBN Community Members/approved legal carers (and their dependent children) for medical and health expenses as prescribed by a doctor.

Benefits

Up to $10,000 per financial year for

• Medical and specialist fees.

• Prescription items.

• Optical services (limits apply).

• Allied health (physiotherapy, podiatry, counselling, chiropractor, dietitian, weight loss programs, etc.).

• Ambulance transport.

• Other health services as referred by a doctor.

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• All medical and health expenses require a doctor’s certificate, prescription or referral.

• Before lodging an application, members are required to first seek other available services and support, such as: Medicare, Pharmaceutical Benefit Scheme, private health insurance, workers’ compensation, Aboriginal Medical Service, and other Aboriginal trusts.

• IBN may seek cost-sharing with other agencies, or subsidise members’ health expenses to the extent that other funds are not available.

• Medications must be prescribed by a registered medical practitioner, dentist or nurse and only be available on prescription; be dispensed by a registered pharmacist; and approved by the Therapeutic Goods Administration for sale within Australia.

• Up to $500 every two years for glasses (lenses and frames) and or contact lenses provided they are prescribed in writing and dispensed by an ophthalmologist or optometrist. IBN does not cover non-prescription glasses, sunglasses, or glasses for cosmetic or aesthetic purposes.

• Cosmetic treatment and cosmetic items are excluded.

• Drug and alcohol rehabilitation services are not included.

• Other conditions may apply for individual items.


• Doctor’s certificate, prescription or referral from a medical doctor as appropriate.

• Evidence that other relevant assistance has been sought and the amount approved.

• Copy of private health and/or travel insurance cover.


Processing time

• 3-5 working days once all supporting documents have been provided.

Form number: 2.1

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2.2 Dental Health

Purpose

This program provides subsidies toward the costs of dental expenses.

Benefits

• Dental expenses of up to $10,000 per member/per financial year, excluding cosmetic dentistry. Dental benefits of dependent children are included within this annual limit.

• Up to $500 for emergency dental treatment.

• Travel required to attend dental appointments on referral by a qualified dentist.


• A course of dental treatment will need a dental plan and itemised quote signed by the member and approved by IBN in advance. Dental plan funds not used in a financial year cannot be rolled over.

• For members with private health insurance or access to other dental services*, IBN will pay the gap between the rebate and the balance of the dental bill.

• Cosmetic treatment is excluded, unless certified by a dentist as necessary for health reasons.

* Before lodging an application, members are required to attempt to access other available services and support, such as Medicare, Pharmaceutical Benefit Scheme, private health or travel insurance, government dental health services, the Aboriginal Medical Service or other Aboriginal trusts.


• If a dental treatment plan is required, the plan and itemised quote must be provided by a qualified dentist to certify the treatment is necessary.

• Evidence that other relevant assistance has been sought and the amount approved.


• Supplier quotes/invoices including supplier payment details must be sent directly by the supplier to IBN.

Processing time

• 3 - 5 working days once all supporting documents have been provided.

Form number: 2.2

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2.3 Medical Travel

Purpose

This program provides support, when not available through PATS or other providers, for travel expenses for medical care away from home, including procedures and specialist appointments, and medical escort and patient support travel.

Assistance is provided in four key areas:

• IBN patient travel.

• Medical travel escort.

• Patient support for an ill or injured child.

• Patient support for a critically ill or injured person.

IBN patient travel

Benefits

• Travel expenses for an IBN Member to receive medical care away from home when care is not available in their region.

• Assistance includes domestic return airfares or bus fares, car travel (fuel and food voucher or *card) and taxi vouchers. Plus accommodation, meals and incidentals up to $250 per day for a maximum of 7 days (extension with a doctor’s certificate).


• If possible, applicants must first apply to PATS, private health insurance, workers’ compensation and other Aboriginal trusts.

• All medical travel requires a doctor’s referral.

• IBN may seek to share costs with other sources and will subsidise travel expenses to the extent that other funds are not available.

• Accommodation must be from the PATS-approved list and limited to 7 nights. The length of stay may be extended with a doctor’s certificate.

• Fuel costs are calculated at ATO rates.*Food and fuel cards only available at participating outlets.

Medical travel escort

Benefits

• Up to $2,000 per member per trip to assist with domestic return airfares, bus fares, car travel (fuel and food voucher or *card) or taxi vouchers.

• An additional subsidy of $250 per day/per group applies for accommodation, meals, local transport and incidentals for the length of the patient’s stay up to 7 days.

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• Medical travel escort(s) can be:

» A person to accompany an IBN Member (who is the patient).

» An IBN Member to accompany an immediate family member.

• Medical travel escorts must be recommended by a medical doctor.

• Where necessary, dependent children can be included in the travel group within the maximum cap.

• Travel requires evidence that the patient is receiving prescribed medical care more than 100kms away from home and within Australia.

• If possible, applicants must first apply to PATS, private health insurance, workers’ compensation and other Aboriginal trusts.

• Accommodation must be from the PATS-approved list and limited to 7 nights. The length of stay may be extended with confirmation from a doctor or hospital social worker or nurse practitioner.

• Completed applications and documents are required no later than 4 days prior to travel.

*Food and fuel cards only available at participating outlets.

Patient support for an ill or injured child

Benefits

• If not covered by other sources, travel assistance of up to $10,000 for an IBN parent or approved legal carer to provide care and support for their dependent child who is receiving prescribed medical treatment more than 100km away from home and within Australia.

• Assistance includes domestic return airfares or bus fares, car travel (fuel and food vouchers or *card) taxi vouchers. Plus accommodation, meals and incidentals up to $250 per day for a maximum of 7 days.


• The ill or injured child must be the dependent child of the IBN Community Member/approved legal carer applying for support.

• Travel requires evidence that the child is ill or injured and where they are receiving care (more than 100kms away from home and within Australia).

• Applicants must apply to PATS first, if possible. IBN may seek cost- sharing from other sources and will subsidise travel expenses to the extent that other funds are not available.

• Accommodation must be from the PATS-approved list and initially limited to a maximum of 7 nights. The length of stay may be extended with confirmation from a doctor or hospital social worker or nurse practitioner.

• Accommodation, meals and incidentals are not to exceed $250 per day/per group.

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• Where necessary, dependent children can be included in the travel group within the maximum cap.

• Where appropriate, IBN will assist the applicant with travel and accommodation bookings.

• Fuel costs are calculated at ATO rates.



Patient support for critically-ill or critically-injured person

Benefits

• One off travel assistance up to $10,000 for (a) immediate family members and grandchildren to visit/ support an IBN Community Member who is critically-ill or critically-injured, or (b) an IBN Community Member to visit- support a non-IBN immediate family member who is critically-ill or critically-injured and receiving medical care in a medical facility more than 100km away from home (within Australia).

• Assistance includes domestic return airfares or bus fares, car travel (fuel and food voucher or *card) and taxi vouchers. Plus accommodation, meals and incidentals up to $250 per day for a maximum of 7 days (extension with a doctor’s certificate).


• The critically-ill or critically-injured patient must be (a) an IBN Community Member or (b) immediate family of an IBN Community Member.

• Travel requires evidence that the patient is critically-ill or critically- injured and where they are receiving care (more than 100kms away from home and within Australia).

• Applicants must apply to PATS first, if possible. IBN may seek cost- sharing from other sources and will subsidise travel expenses to the extent that other funds are not available.

• Accommodation must be on the PATS-approved list and initially limited to a maximum of 7 nights. The length of stay may be extended with confirmation from a doctor or hospital social worker or nurse practitioner.

• Accommodation, meals and incidentals are not to exceed $250 per day/ per group.

• Where appropriate, IBN will assist the applicant with travel and accommodation bookings.

• Each visitor may travel only once per critical incident.

• Fuel costs are calculated at ATO rates.



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Required documentation (All Medical Travel Applications)

• Referral and doctor’s appointment letter.


• Evidence that PATS or other relevant assistance has been sought and the level of support approved.

• To extend accommodation beyond 7 nights, medical confirmation is required from a doctor, or nurse practitioner or hospital social worker.

• For patient support applications, evidence is required that the patient is critically-ill or critically-injured and where they are receiving care.

• Dependent children of IBN Community Members/approved legal carer should be listed on the IBN Community Member Database.

• Supplier quotes/invoices including supplier payment details must be sent directly by the supplier to IBN.

Processing times (All Medical Applications)


• Patient support travel applications for critically-ill or critically- injured people will be processed in the order in which they are received.

Form number: 2.3

2.4 Home Support for Members on Age or Disability Pension

Purpose

This program provides extra support to people on Age or Disability pensions. IBN can assist with:

• HACC meals.

• Accessibility home or vehicle modifications and/or mobility aids.

• Vehicle servicing.

• Home computers.

• Pest control (excluding termites).

• Gardening services (Hedland only).

Benefits

• HACC meals (where payment is required).

• Vehicle servicing as recommended by the manufacturer up to $1,500 per year.

• Accessibility home or vehicle modifications and mobility aids up to $10,000 per member/per home or vehicle.

• Up to $1,500 every 3 years for a desktop or laptop computer.

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• Pest control (excluding termites) up to twice per year.

• Gardening services provided by IBN Services, only available in Hedland.


• Applicants must hold a current Age or Disability pension.

• A home assessment must be done by a qualified health professional, such as an occupational therapist, ACAT assessor or approved disability consultant.

• All home modifications require the home owner’s approval.

• Funding does not replace support available through government agencies or other sources.

• IBN may seek cost-sharing and will only subsidise expenses based on the home assessment and to the extent that other funds are not available.

• One computer per eligible member every 3 years.


• HACC documents (HACC meal applications only).

• Report from a qualified professional regarding access modifications and mobility aids (accessibility modifications and mobility aids only).

• Proof of home ownership (accessibility modifications only).

• Centrelink concession card/age or disability pension documents.

• Private health insurance information.

• Evidence other government services have been approached.

• Vehicle registration papers in the name of the member applying for assistance (vehicle servicing only).


Processing time


Form number: 2.4

This program is managed by the Service Delivery (SD) Team. All applications are referred to SD for assessment.

IBN is the only Aboriginal organisation in the Pilbara to provide a full time nurse to deliver free and expert healthcare to it’s members.

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2.5 Community Health

Purpose

This program provides support to help IBN Community Members maintain clean and healthy homes and communities. IBN can assist with:

• Skip bins.

• Veterinary expenses.

• Bottled water/water purifier systems.

Benefits

• One 6-metre skip bin per year, or two 3-metre skip bins (skip bins can also be accessed via the Household Essentials Program).

• Up to $1,000 per year for veterinary expenses, including pet sterilisation, registration and micro-chipping.

• A water cooler along with two bottles of water per week for every three people in a Pilbara household.

• For members on Pilbara town water supplies, water purifier systems will replace bottled water. Bottled water will continue to be supplied to members living in on-country Pilbara communities with poor quality water.


Skip bins

• Eligible members must first apply to other services, such as Department of Housing, the local council or Ashburton Aboriginal Corporation, for a skip bin, if applicable.

• Benefits cannot be pooled or transferred between members.

Veterinary expenses

• Benefits cannot be pooled or transferred between members.

Bottled/filtered water

• Bottled water/water purifier systems are available only to IBN Community Members residing in the Pilbara.


• Supplier quotes or invoices including supplier payment details.

Processing time


Form number: 2.5

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Cultural Support

IBN knows that keeping culture strong is vital and we support the IBN Community to maintain and share their traditional culture, language and knowledge of country, and to keep the culture strong for future generations. Under this program, benefits are available for Lore travel, cultural recording and funerals. IBN provides a range of other services to IBN Community Members, including language projects and assistance with archiving family records and researching genealogies. Contact us for advice on how we can assist.

3.1 Lore Travel

Purpose

The Lore Travel program provides financial assistance for members to travel for official lore ceremonies.

Benefits

• Up to $500 twice per financial year per eligible IBN Community Member for fuel and food (voucher) to attend Lore business.


• Loss of earnings while attending Lore business cannot be claimed.


• Completed application form.

Processing time


Form number: 3.1

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Purpose

IBN encourages and supports the language, dance, singing, and knowledge of land or any other cultural activities of the IBN Community.

Benefits

• Up to $500 per day or $250 per half day per approved IBN member for fees related to cultural activities. Some expenses for travel to conduct cultural recording may also be covered.


• All applications must be approved by the IBN Language, Culture and Heritage Coordinator.



• Evidence of Australian Business Number (ABN) or ‘Statement by a Supplier’ (IBN will advise once your application is received if these documents are required).

• Excludes Heritage Surveys.

Processing time


Form number: 3.2

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3.3 Funeral Support

Purpose

Recognising the cultural importance of funerals to the IBN Community, the Funeral Support program contributes to the costs of arranging funerals for deceased IBN Community Members, hosting family members, and travel costs for family to attend funerals. IBN can assist with:

• Funeral arrangements (for IBN Community Member funerals).

• Funeral travel (all other funerals).

Funeral arrangements

Benefits

• Up to $5,000 toward the cost of arranging the funeral of an IBN Community Member.

Benefits are to be used as a contribution toward the following:

• Funeral director, coffin, catering, flowers, transport of the body.

• Food vouchers or *cards for the hosting family.

• Funeral clothing and blankets.

• Funeral travel for people attending the funeral including domestic airfares, bus fares and car travel (fuel voucher or *card, food vouchers or cards capped at $50).


• The deceased and the applicant must be an IBN Community Member.

• IBN will only liaise with the applicant, who must be the person nominated to arrange the funeral either by the family or by the deceased IBN Community Member in their Will or via Power of Attorney.

• Benefits cannot be pooled between family members.

• Members are encouraged to seek additional funeral support from other sources such as other Aboriginal trusts, Qantas compassionate flight discounts, insurance, and the WA government’s Bereavement Assistance Program. IBN Field Officers can assist members to access other sources.

• Food vouchers* or cards for travel are capped at $50, available at a designated service station or supermarkets.

• Fuel assistance is calculated at ATO rates per kilometre from the point of departure to the funeral location.

• Funeral travel requests must be lodged no less than four days prior to the funeral.

• Funeral clothing means men’s and boys’ clothing including trousers, shirts, socks, underwear, jacket, and shoes. Women’s and girls’ clothing means trousers, dresses, skirts, underwear, scarves, coat or jacket and shoes. Infants’ clothing means baby clothing, baby shoes and nappies.


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• Funeral notice and evidence of nomination as the funeral arranger.

• Evidence that other available benefits have been sought and the level of support approved. Such as other Aboriginal trusts, or the WA government’s Bereavement Assistance Program or Qantas compassionate discount flights.


• Indication of how the funeral benefits will be spent e.g. quotes from nominated suppliers. The IBN Community Member applicant may need to complete a budget worksheet in consultation with an IBN Field Officer.


Processing time

• At least 4 working days once all supporting documents have been provided.

Funeral travel for other funerals

Benefits

• Up to $350 for members to attend any other funeral. Funds may cover bus fares, airfares, car travel (including $50 food) and accommodation. No clothing.


• Food and fuel voucher or *card for travel are only available at designated service stations or supermarkets. Food capped at $50.

• Fuel assistance is calculated at ATO rates per kilometre from the point or origin/residential address, to funeral location.

• Benefits cannot be pooled between family members.

• Applications for funeral travel must be lodged no less than four days prior to travel.

• Clothing excluded.*Food and fuel cards only available at participating outlets.

Required Documentation

• Funeral notice.

• Evidence that other available benefits have been sought and the level of support approved, such as other Aboriginal trusts.

Processing time

• At least 4 working days once all supporting documents have been provided.

Form number: 3.3

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Our Goal

“Building resilience and capacity for the present and strong foundations for the future.”

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Household Essentials

This program provides assistance to all members with certain essential bills to help IBN households better manage their expenses.

4.1 Household Essentials

Purpose

This program provides all IBN Community Members with up to $2,200 (Pilbara members) and $1,900 (non-Pilbara members) per financial year to spend how they choose on a range of essential household expenses. IBN can assist with:

• Utility bills (electricity, water, gas).

• Household appliances (fridge, freezer, washing machine, air conditioner, heater, including delivery and installation).

• Basic furniture (dining table and chairs, bed, pillows, linen, blankets, mattresses, swags).

• Skip bins.

• Vehicle repairs (including servicing and maintenance, tyres, registration and insurance).

• Council rates.

• Food / fuel vouchers or *cards.

• Private health insurance premiums.

Benefits

• Up to $2,200 (Pilbara members) per financial year, or $1,900 (non-Pilbara members).


• Members sharing a household may pool benefits.

• Members may not assign these benefits to another member in a different household.

• Where IBN charitable funds have been distributed based on false information supplied by a member, benefits may be suspended until the required amount is repaid.

• IBN will not pay fines, bankruptcy expenses, taxes or debts.*Food and fuel cards only available at participating outlets.



• The address on the quotation or invoice and delivery instructions must be the registered household address of the member(s) making the application(s).

Processing time

• Food applications are 3-5 working days, all other items are up to 7 working days once all supporting documents have been provided. IBN does not make reimbursements or payments directly to members.

Form number: 4.1

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Member Advocacy and Advice

IBN supports fair access to the legal system, assistance with Identification Documents (ID) and taxation and financial advice to help improve the lives of our members and their families.

5.1 Legal Aid – Part 1 (Initial consultation)

Purpose

This program provides assistance with legal fees for a two-hour consultation with a legal representative. If further legal assistance is required members should complete the ‘5.2 Legal Aid – Part 2 (Further legal costs)’ form.

Benefits

• Legal fees for a two-hour consultation with a legal representative.


• Approval for IBN legal assistance and financial advice must be received before attending the appointment.

• Funds are paid directly to the service provider upon provision of an invoice.

• IBN will not pay member fines, bankruptcy expenses, taxes or debts.


• Supplier quotes/invoices including payment details.

Processing time


Form number: 5.1

5.2 Legal Aid – Part 2 (Further legal costs)

Purpose

• This program provides up to $10,000 per applicant per year towards legal fees incurred in support of the objects of the IBN Charitable Foundation, in the interest of the IBN Community and consistent with the IBN Constitution and the law. An applicant for legal assistance may be an individual IBN Community Member, a representative corporation or other legal entity in which an IBN Community Member has a substantial legal or beneficial interest, or a guardian, trustee or agent of an IBN Community Member.

Benefits

• Up to $10,000 towards approved legal fees.


• Before lodging an application, members are required to first access other available services and support, such as ALSWA or Legal Aid.

• IBN may seek cost-sharing with other agencies or subsidise legal expenses to the extent that other funds are not available.

• Except in exceptional circumstances, IBN will not fund inter-member or intra-group legal disputes or matters, or those which involve disputes between or among

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IBN Corporation, Traditional Owners, Representative Corporations or trusts administered by IBN Corporation. (Clause 1.4 of the Policy on Funding Legal Fees and Disbursements).

• IBN will not pay member fines, bankruptcy expenses, taxes or debts.

• Approval for IBN legal assistance and financial advice must be received before attending the appointment.

• Benefits are paid directly to the service provider upon provision of an invoice.


• Applicants for benefits under this policy must provide quotes for fees and other documents.

• In some cases, members also may be required to submit an expenditure acquittal.

Processing time

• Up to 7 working days once all supporting documents have been provided. More complex applications may take longer.

Form number: 5.2

5.3 Identification Documents

Benefits

• Government fees to obtain personal Identification Documents (ID) including Photo Card, and birth, death and marriage certificates.


• Excludes passport fees.


• IBN Application Form and official government application forms downloaded from the relevant website.

• Supplier quotes / invoices including payment details.

Processing time


• IBN Field Officers are available to assist members complete the required forms.

Form number 5.3

Financial and Tax Advice

IBN partners with other service providers, including the Pilbara Community Legal Service, to provide advice to members on financial management and household budgeting. An IBN Field Officer will refer eligible members upon request.

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Extra Support for those in Need

This program is designed to assist members facing severe, unexpected financial hardship or emergency.

Purpose

This program can assist with food, telephone bills and rental assistance when other help is not available. To ensure IBN’s resources continue to be available to those most in need, this program requires proof of financial hardship. All applicants to this program will be referred to an IBN Field Officer for advice and support, and may be referred for financial counselling or other support services.

Benefits

Food vouchers

• A maximum of six food vouchers or *cards per year, and no more than one per month.

• Support is available for adults ($200) and dependent child ($50) capped at $300 per application.

Telephone/mobile bills

• Up to $1,000 per financial year for fixed-line telephone or mobile phone bills (including standard data usage).

Rental assistance for members at risk of eviction

• Up to four weeks rent in arrears for members with a breach or eviction notice in their own name.


Food

• Applications for food vouchers or *cards cannot be processed on a Friday.

• Proof of financial hardship - see ‘Required documentation’.*Food cards are only available from participating outlets.

Telephone/mobile bill

• A fully itemised bill must be supplied.

• Extras such as Foxtel, games and internet usage outside plan allowance are not covered.

Rental assistance for members at risk of eviction

• IBN does not cover bond payments or tenant liability for property damage.

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IBN may require one or more of the following documents to demonstrate financial hardship:

• Current pay slips (if working).

• Centrelink income statements (if not working).

• Bank statements.

• Household bills.

• Police report.

• Medical assessment.

• Statement from a social worker.

• A fully itemised telephone bill (if claiming assistance with telephone or mobile bill).

• Breach or Eviction Notice in name of the IBN Community Member making the application; the address must match the member’s registered address with IBN (if claiming rental assistance).

• To claim benefits for dependent children, the responsible IBN Community Member/ approved legal carer must register their child with IBN and provide evidence they are the approved legal carer. See page 55 for more information about this process.


• IBN Community Members living overseas will be asked to provide additional information to determine individual needs and financial circumstances, for example: social worker assessment, income tax returns, or accountant’s report.

Processing time

• This program is managed by Field Officers from the Service Delivery (SD) Team. All applications are referred to SD for assessment and case management to ensure members receive assistance tailored to their individual circumstances.


Form number: 6.1

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Definitions

Term Meaning

ABN Means Australian Business Number.

ACN Means Australian Company Number.

ABSTUDY Means the program operated by the Australian government to provide financial help to Aboriginal and Torres Strait Islander students or apprentices.

ALSWA Means the Aboriginal Legal Service of WA Inc.

AMS Means the network of community-controlled Aboriginal Medical Services around Western Australia.

ACAT Means the Aged Care Assessment Team assigned to assess the eligibility of citizens for home care services offered under the Australian government’s Aged Care program.

Accredited course

Means a course of study that is nationally recognised and delivered by an Australian university, college or registered training organisation (RTO) and leads to a qualification approved under the Australian Qualifications Framework.

See Benefit Schedule 1: Education, Training and Enterprise.

ATO Means the Australian Taxation Office.

CEO Means the IBN Chief Executive Officer.

CAMS Means IBN Community and Member Services.

CAMS Manager

Means the IBN Community and Member Services Manager.

CP Means IBN Community Programs.

Benefit schedule

Means a list of specific benefits offered to IBN Community Members under each Community Program, including eligibility, benefit amounts and limits, exclusions and special conditions, and the documentation to be submitted with applications.

Critically-ill or critically- injured patient

Means a patient who is being treated in an emergency, intensive care or palliative care health facility for a life-threatening condition, illness or injury. See Benefit Schedule 2: Health and Wellbeing.

DCPFS Means the Western Australian Department of Child Protection and Family Support.

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Term Meaning

Dependent child

There are three categories of dependent child:

• The biological child of an IBN Community Member in the legal care of their parent.

• A non-IBN child (18 and under) in the legal care of an IBN Community Member (non-IBN children are not eligible to join IBN, and cannot be assisted once they turn 18).

• An IBN child in the legal care of a person who is not an IBN Community Member.

Note: The biological child of an IBN Community Member can apply to join IBN from age 16.

Only the legal parent or approved legal carer may receive IBN benefits to help in supporting the dependent child.

To prove guardianship IBN requires one or more of the following documents: Birth certificate, Adoption papers, Centrelink documents, School enrolment, Family law order, Custody order, Foster care placement, Court order for graduated return to care if a child is being integrated back into the family, Social worker reports.

Complete the ‘Dependent Child Advice’ form on the IBN website to register a child, or contact IBN for assistance.

DoT Means WA Department of Transport.

Financial hardship

Means when a person has no money or other support to obtain basic necessities for themselves or their family. See Benefit Schedule 6: Extra Support for those in Need.

Funeral clothing

Men’s and boys’ clothing includes trousers, shirts, socks, underwear, jacket and shoes. Women’s and girls’ clothing includes trousers, dresses, skirts, underwear, scarves, coat or jacket and shoes. Infants’ clothing includes baby clothing, baby shoes and nappies.

HACC Means the Home and Community Care program operated by the Western Australian government. HACC provides a range of services for elderly/frail people and those living with a disability, including home-delivered meals, transport, home modification and podiatry services. See Benefit Schedule 2: Health and Wellbeing.

IBN Community Member

Means a person who is a recognised member of the Yinhawangka, Banyjima (except the MIB Banyjima) and Nyiyaparli language groups and has been accepted as such by the IBN Board. See clause 10.1, IBN Charitable Foundation Trust Deed.

IBN Community Database

Means the database of recognised members of the IBN Community, including dependent children of IBN parents/approved legal carer. Formerly known as the CRM database.

IBN Elder Means an IBN Community Member aged 55 years and over.

Immediate family

Means an IBN Community Member’s parent(s) or legal guardians, spouse, brother/sister, son/daughter, dependent children and grandparents.

Term Meaning

Member Means a recognised member of IBN.

PATS Means the WA Patient Assisted Travel Scheme providing financial subsidies for travel and accommodation for eligible country residents who need to access specialist medical services away from their homes. See Benefit Schedule 2: Health and Wellbeing.

Source: www.wacountry.health.wa.gov.au

Per year Means for financial year (1 July – 30 June) unless otherwise indicated.

POD/BYOD Means the Personally Owned Device or Bring Your Own Device programs operating in Western Australian public schools to enable access for students to iPad/tablet devices for educational purposes.

Pooling of benefits

Means applications from more than one member to apply IBN benefits towards the same product or service.

Transfer of benefits

Means the assignment by one member of IBN benefits for which they are eligible to another member, regardless of their eligibility. This practice is not permitted.

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http://www.wacountry.health.wa.gov.au/

Contact Us

South Hedland (Head Office) 3 Brand Street,

South Hedland, WA 6722

Freecall 1800 014 401

F: (08) 9140 0998

After-hours (Emergencies only) 0418 954 806

Community Program applications: [email protected]

Membership enquiries: [email protected]

General enquiries: [email protected]

Karratha office Unit 3, 4 Welcome Road,

Karratha, WA 6714

P: (08) 9185 1499 | F: (08) 9144 2521

Tom Price office Shop 1, 973 Central Road,

Tom Price, WA 6751

P: (08) 9189 3706 | F: (08) 9189 3717

ibngroup.com.au

@ibngrouppilbara


