Cape

TRACON

New Employee Guide and

Community Information Package

April 2009

Table of Contents

Welcome Letter 1

Cape TRACON Today 2 -4

Organizational Chart 5

Cape TRACON Leadership Team 6

Expectations of All Employees 7

Policies 8-9

Employee Assistance Program 10

Maps, Directions 11 -13

Employment Opportunities 14

Education 15-16

Colleges and Universities 17

Real Estate 18

Cities and Towns 19-20

Cost of Living Index 20

Police/Fire and Rescue Services 21

Child Care/Elder Care 22

Environmental Quality 23

Hotels/Motels 24

Hospitals 25

Veterinary Services 26

Facility Directory 27

Cape TRACON

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Welcome Letter

Dear New Employee,

Welcome to Cape TRACON! Here you will have an opportunity to work with

an outstanding team of professionals that help make us a great place to

work, and to develop your skills. Your knowledge, abilities and positive

attitude made you a highly regarded addition to our team, and I am certain

that you will make a positive impact on our future.

All of us want to make your tenure at this facility as enjoyable and

rewarding as possible. Please feel free to ask any questions and to express

your thoughts and ideas to personnel at any level of the organization. Our

aim is to create a professional, yet informal atmosphere and involve everyone

in the process of making our facility an exceptional place to work.

I look forward to working with you, and would like to welcome you again to

our team!

Sincerely,

Lindsay A. S. Adrain

Manager, Cape TRACON

Cape TRACON

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Cape TRACON Today

Head east to the beautiful Atlantic Coast of the United States! We have a

unique situation here at Cape TRACON. We control air traffic to, from, and

around our mainland peninsula of Cape Cod as well as the islands of Martha’s

Vineyard and Nantucket. This is a very seasonal tourist area, extremely

busy in the summer, with traffic counts that can sometimes rival those of

the major airports such as Boston’s Logan Airport. Conversely, we

experience a dramatic reduction of traffic during the winter season.

Along with the many, many miles of breathtaking national shoreline and ocean

comes the rapidly changing New England weather. Wind and fog can often

challenge our customers and our controllers alike. We have warm sunshine in

the summer, splendid foliage in the autumn, of course the snows of winter,

and the much anticipated arrival of flowers in the spring. Within driving

distance, one can snow or water ski, swim, boat, fish, cycle, walk, run, hike,

visit a variety of aquariums, museums, zoos, and parks, take in the beauty of

New England scenery. Ocean, mountain, city, or country: all close by and

ready to be explored.

The Cape TRACON is located on the Otis Air National Guard Base (ANGB)

portion of the Massachusetts Military Reservation (MMR) on Cape Cod. The

MMR is home to several branches of the military service, including Army, Air

Force, and Coast Guard. The Otis ANGB mission was changed in 2008, and

the F15 Fighter Jets were moved to another location. The Coast Guard, with

its Search and Rescue Mission, took over the airfield and the DOD Contract

Tower located on the base.

The TRACON building has recently undergone several renovations, including

the TRACON Operational area, the break room, the roof, HVAC systems and

siding.

To satisfy our radar coverage needs, we have two radar systems and two

associated ARTS IIE software systems. One of our radar systems is

located on the mainland, here at the base, with four (4) associated radar

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sectors. Then we have two (2) radar sectors that utilize our other radar

system, which is located on Nantucket Island.

Cape TRACON provides radar service to four (4) tower controlled airports,

one of which has a FAA controlled tower. We also provide service to many

non-towered airports and heliports.

Cape Approach is abutted by Providence Approach (PVD ATCT) to the west

and Boston Approach (A90 TRACON) to the north. Our overlying enroute

facility is Boston Air Route Traffic Control Center (ZBW ARTCC).

Hours of Operation:

May 15 thru September 30: 6:00AM – 11:00PM

October 1 thru May 14: 6:00AM – 10:00PM

Traffic Characteristic: The traffic in the Cape Cod and Islands area is

extremely seasonal. The majority of Cape TRACON traffic occurs between

May 1 and September 30. The bulk of our air traffic is air tax / commuter

operations. We also provide service to numerous corporate jets, military

aircraft, and a significant general aviation community.

Partnership: Cape TRACON enjoys a strong and positive working

relationship between personnel working the various levels and job functions

within the facility. We do not have formal partnership committees but

utilize open door work relationships for the facility.

Airport Traffic Control Towers at airports within Cape TRACON area:

Coast Guard DOD Contract Tower, Hyannis Federal Contract Tower (FCT),

Martha’s Vineyard FCT, and the FAA operated Nantucket Airport Traffic

Control Tower (ATCT).

Airports within the Cape TRACON service area: Cape Cod Coast Guard

Air Station (FMH), Hyannis (HYA), Martha’s Vineyard (MVY), Nantucket

(ACK), Plymouth (PYM), Provincetown (PVC), Chatham (CQX), Falmouth

Airpark (5B6), Cape Cod Airport (2B1), and Katama Airpark (1B2).

External Relations: Cape TRACON takes great pride in maintaining a

positive and productive relationship with our customers. We maintain this

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relationship through many contact venues, such as: email, telephone

conversations, user meetings, on site visits, and customer surveys. During

the busy summer season, we normally hold weekly TELCONs with the

customers and adjacent facilities, which helps us to identify and address

both customer and facility areas of concern. Satisfying our customers is a

long-term commitment at Cape TRACON.

Cape TRACON Personnel: We are proud of our facility and its personnel.

We are committed to serving our customers and the community, always

striving for excellence.

Cape TRACON

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Organizational Chart

Lindsay Adrain

Air Traffic

Manager

Kevin Moriarty

Front Line

Manager

Karen Cabral

Front Line

Manager

Patricia Bonelli

Front Line

Manager

Laurie Mendes

Aviation Assistant

Dawn Wright

Support Specialist

Cape TRACON

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Cape TRACON Leadership Team

Lindsay Adrain heads the Cape TRACON Leadership Team. Lindsay joined

the FAA in 1982 as an air traffic controller in Hyannis MA. Her employment

record includes serving at support Manager at Providence ATCT, Operations

Manager at Providence ATCT, and Front Line Manager at Providence ATCT.

Lindsay has held a variety of support staff and controller positions,

including: Quality Assurance Specialist at Providence ATCT and Ocean

TRACON, Radar Controller at Quonset/Ocean TRACON and Providence

TRACON, Tower controller at Providence ATCT, Norwood, New Bedford, and

Hyannis towers.

While a Front Line Manager, Lindsay also served as the New England Region

Terminal Chair for the Supervisors Committee (SUPCOM) and the facility

SUPCOM Representative at Providence ATCT.

Our Expectations of All Employees

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• Come to work, be on time

• Be prepared – mentally and physically

• Understand leave policy and manage your leave appropriately

• Be cooperative and professional

• Treat people with respect and dignity

• Take initiative

• Be accountable

• Lead by example – be a good role model

• Do not tolerate or engage in any form of harassment or discrimination

• Actively participate in training

• Know your airspace and systems, know your equipment

• Use prescribed phraseology/correct facility and equipment names

• Follow rules and procedures

• Be open to feedback – provide honest information

• Be an effective team member

Policies

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Hours and Reporting for Duty A new employee will normally be assigned to work an administrative shift (8.5

hour day shift, Monday through Friday) throughout of the classroom/lab

phases of training. While in classroom training, breaks are approximately 10

to 15 minutes, and employees have a thirty (30) minute unpaid meal break.

Upon completion of classroom, employees are assigned to a Front Line

Manager for On-the-Job Training (OJT). The Front Line Manager will then

assign a training team and begin the OJT process. Once assigned to

operational duties, employees work an eight (8) hour shift. Employees

working an eight-hour operational day are subject to recall during their meal

break, thus it is a paid break.

Further information regarding breaks and meal breaks can be found in the

current policy manuals, orders, and the current Bargaining Unit Agreement.

Shifts include evenings, weekends, and holidays. Personnel who are not

operationally certified are not normally assigned to work on holidays.

Once assigned to the operational quarters, breaks are assigned by the Front

Line Manager (FLM) or the Controller-In-Charge (CIC).

In the event of adverse weather personnel are expected to make every

effort to report for duty. Employees who, due to circumstances beyond

their control, cannot report to work must contact the facility. Guidance for

this circumstance is contained in the current policy manuals, orders, and

contractual agreements.

Parking Parking is permitted in designated parking areas. Employees may not park in

spaces reserved for government vehicles, Coast Guard Tower personnel,

alongside the building, or in spaces that are coned off or are not marked as

available for parking.

Building Access Electronic key cards are necessary for facility entrance and will be issued by

the facility Key Official. Until a key card is issued, employees will utilize the

I-phone located at the entry door to request entry into the building.

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FAA ID Cards All personnel are required to display identification (ID) at all times while in

the facility.

ID cards/badges must be displayed on the front of your outermost clothing

below the chin and above the waistline.

Identification is also required to be on the military base. New employees

are issued temporary Identification (ID) badges that expire on a daily basis

until an official FAA ID badge applied for and received. FAA ID badges are

issued by the regional security office.

New employees are required to show two forms of identification for the

application process to be completed – driver’s license, birth certificate,

passport, or other form of identification. A photo will be taken at the

facility.

Employees transferring in from another FAA facility will not be required to

obtain a new FAA ID card unless the previously issued card is nearing its

expiration date.

If an ID card is lost or stolen please notify your supervisor immediately! A

lost card report is required and forwarded to the regional security division

in order to obtain a new ID card. Temporary ID cards will be worn until the

new ID card is issued or the old ID card is found whichever occurs first.

Be advised, replacements for lost ID cards take longer to process then new

ID cards.

Guests and Visitors Guests and visitors are authorized with permission from a management

official. All guests and visitors must present a valid, government issued

picture ID card and sign in. Guests and visitors will be issued a temporary

ID card to wear while in the facility and must be escorted at all times.

Cell Phones Cell phones must be shut off in all operational and equipment areas.

Cape TRACON

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Employee Assistance Program (EAP)

Need help from time to time dealing with life's challenges? Often it's not

the unexpected that catches us off guard. It's more likely to be the

predictable events and transitions in our lives—things like starting a new

career, marriage, the birth of a child, the challenges teenagers present, or

buying a house—that find us unprepared. When you feel like you need help

dealing with a situation that's troubling you, call the Employee Assistance

Program on 1-800-234-1327 which is open 24/7.

The EAP has developed a comprehensive, nationwide network of licensed and

experienced counselors, including psychologists, clinical social workers, and

marriage, family and child counselors. These counselors are located at

offices convenient to your home or work.

The EAP provides a variety of services available to - employees and their

household members. Below are just a few, but much more information is

available on the FAA and EAP websites as well as through brochures and

posters.

1. Concierge Services (very helpful for those new to the area)

2. Child Care Assistance

3. Elder Care Assistance

4. Legal Referral Services

5. Counseling

Cape TRACON

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MAPS

(Cape Tracon ●) (Google Maps)

Cape TRACON

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DIRECTIONS

FROM LOGAN AIRPORT

Take I-93 to Route 3 south towards Plymouth. Cross over the Sagamore Bridge

take the first exit off. Go to end of exit and turn left at the signal light. Follow

road up alongside the canal to the Bourne Rotary, enter the rotary at 6 o’clock and

exit at 12 o’clock (3rd exit Route 28) follow route 28 to the Otis Rotary. * Enter

the rotary at 6 o’clock, circle left and exit at 9 o’clock (Mass military reservation.)

Go up to main gate. (See map and directions to TRACON below.)

FROM PROVIDENCE

Take I-95 north to Providence. Take Exit 19 over the Washington Bridge onto I-

195 East towards Cape Cod. Stay on I-195 until it connects with I-495/Route 25

(exit 22B) going east. Go over Bourne Bridge. Take route 28 south to the Otis

Rotary and exit the rotary at the Mass Military Reservation. (See map and

directions to TRACON below.)

FROM POINTS WEST

Mass Pike to I-495 to Rt 25 (I-95 melds in to Rt 25) to the Bourne Bridge. Take

route 28 south to Otis Rotary and exit the rotary at the Mass Military Reservation.

(See map and directions to TRACON below.)

(Google Maps)

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(Google Maps)

Through the main gate on Connery Ave up to the rotary, take first right out

of rotary on to West Outer Road. Go to stop sign #1, then stop sign #2,

cross over on to South Outer Road, follow South Outer road up to Otis gate.

Go through Otis gate and follow road all the way around to the stop sign.

Turn left at stop sign, go to end and turn right in to the Control Tower

parking lot.

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EMPLOYMENT OPPORTUNITIES

You may have family members who would like to seek employment in the area

as well. Listed below are a few of the available information venues.

Additionally, there are several local newspapers that advertise job

opportunities.

These places include employment, unemployment, labor market information,

job fairs, career opportunities, and more……..

Human Resources Division

One Ashburton Place, Room 301

Boston, MA 02108

(617) 727-3555 (HRD Main Office)

1-800-392-6178 (Toll Free Number)

(617) 878-9762 (TTY)

New England Employer.com

P.O. Box 656

Hyannis, MA 02601

Customer Service (508) 362-7894

Fax (508) 362-0059

Email: webmaster@newenglandemployer.com

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EDUCATION

This page provides information on most school districts throughout Cape

Cod. Includes highlights, assessment, enrollment, finance, graduation report

and more.

Massachusetts Department of Elementary and Secondary Education

75 Pleasant Street

Malden, MA 02148-4906

(781) 338-3000

Below, please find a point of contact for each school district.

Barnstable Schools:

Barnstable

Patricia Grenier - Superintendent

P O Box 955, 230 South Street, Hyannis, MA, 02601

P: 508-862-4952 F: 508-790-6454

Sturgis Charter Public

Eric Hieser – Superintendent

427 Main Street, Hyannis, MA 02601

P: 508-778-1782 F: 508-771-6785

Bourne Schools:

Bourne

Ed LaFleur - Superintendent

36 Sandwich Rd, Bourne, MA, 02532

P: 508-759-0660 F: 508-759-7208

Upper Cape Cod Regional Vocational Technical

Kevin Farr – Superintendent

220 Sandwich Rd, Bourne, MA, 02532

P: 508-759-7711 F: 508-759-7208

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Falmouth:

Marc Dupuis – Superintendent

340 Teaticket Hwy, East Falmouth, MA, 02536

P: 508-548-0151 F: 508-457-9032

Harwich:

Cape Cod Regional Vocational Technical

William Fisher, Superintendent

351 Pleasant Lake Avenue, Harwich, MA 02645

P: 508-432-4500 F: 508-432-7205

Harwich

Carolyn Cragin – Superintendent

81 Oak Street, Harwich, MA 03645

P: 508-430-7200 F: 508-430-7205

Sandwich:

Mary Johnson – Superintendent

365 Quaker Meetinghouse Rd, Suite A, East Sandwich, MA 02537

P: 508-888-1054 F 508-888-9505

Eastham

Michael Gradone

78 Eldredge Pkwy, Orleans, MA 02653

P: 508-255-8800 F: 508-240-2351

Chatham

Mary Ann Lanzo - Superintendent

425 Crowell Rd, Chatham, MA 02633

P: 508-945-5130 F: 508-945-5133

Wareham

Barry Rabinovitch – Superintendent

54 Marion Road, Wareham, MA 02571

P: 508-291-3500 F: 508-291-3578

Truro

Brian Davis – Superintendent

PO Box 2029, Truro, MA 02666

P: 508-487-1558 F: 508-487-4289

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Colleges and Universities

Cape Cod Community College

220 Iyannough Road

West Barnstable, MA 02668

877-846-3672

This page includes SAT Registration and college information for MA.

The College Board

New England Regional Office

470 Totten Pond Road

Waltham, MA 02451-9150

Phone: 781-890-9150

Email: NERO@collegeboard.org

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REAL ESTATE Locating the perfect house is not easy. We have listed a few Real Estate

offices that may assist you in your search.

CENTURY 21

59 Davis Straits

Falmouth, MA 02540

(508) 540-9000

REMAX

205 Worcester Ct # 4

Falmouth, MA 02540

(508) 540-3377

KINLAN GROVER GMAC

611 West Falmouth Highway

Falmouth, MA 02540

(508)-548-6611

ACT1 Carol O’Loughlin Real Estate

533 Palmer Avenue

Falmouth, MA 02540

(508) 540-4200

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CITIES and TOWNS

Barnstable Bourne

Town Hall Town Hall

367 Main Street 24 Perry Avenue

Hyannis, MA Buzzards Bay, MA

Brewster Chatham

Town Hall Town Hall

2198 Main Street 549 Main Street

Brewster, MA Chatham, MA

Dennis Eastham

Town Hall Town Hall

485 Main Street 2500 State Highway

South Dennis, MA Eastham, MA

Falmouth Harwich

Town Hall Town Hall

59 Town Hall Square 732 Harwich Center

Falmouth, MA Harwich, MA

Mashpee Plymouth

Town Hall Town Hall

16 Great Neck North Road 11 Lincoln Street

Mashpee, MA Plymouth, MA

Provincetown Sandwich

Town Hall Town Hall

260 Commercial Street 130 Main Street

Provincetown, MA Sandwich, MA

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Truro Wareham

Town Hall Town Hall

24 Town Hall Road 54 Marion Road

Truro, MA Wareham, MA

Wellfleet Yarmouth

Town Hall Town Hall

300 Main Street 1146 Route 28

Wellfleet, MA South Yarmouth, MA

COST OF LIVING INDEX

DataMasters.com lists the cost of living index of towns and cities

nationwide.

P.O. Box 14548, Greensboro, NC 27415-4548

Phone: 336-373-1461

Fax: 336-373-1501

E-mail: email@datamasters.com

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POLICE/FIRE AND RESCUE SERVICES

This map represents the area and departments covered.

For other town and city police/fire rescue service information, please either go to the specific town web-site or contact them directly.

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CHILD CARE/ELDER CARE

Care Guide allows you to research data on child care services and provides

ideas for working parents.

One Far Mill Crossing

Shelton, CT 06484

203-225-8940

The “Best is Yet” informs you of what you need to know prior to selecting an

elder care facility. It helps you locate a retirement community that fits

your requirements.

6415 Gretchen Lane

Dallas, TX 75252

972-398-1308

Nursing Home Central allows you research data on nursing homes.

Medical Central Online

1390 Kathryn Lane

Lake Forest, IL 60045

847-266-9404

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Environmental Quality

This agency gives an overview of the states goals and requirements in terms

of environmental safety.

Massachusetts Department of Environmental Services

One Winter Street

Boston, MA 02108

(617) 292-5500

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HOTELS

Holiday Inn Cape Cod Red Horse Inn Falmouth Inn

291 Jones Road 28 Falmouth Heights Rd. 824 Main Street

Falmouth, MA 02540 Falmouth, MA 02540 Falmouth, MA 02540

(877) 863-4780 (508) 548-0053 (508) 540-2500

Inn on the Square Sea Crest Oceanfront Resort

40 North Main St. 350 Quaker Road

Falmouth, MA 02540 North Falmouth, MA 02556

(508) 457-0606 (508) 540-9400

Carleton Circle Motel Comfort Inn

579 Sandwich Rd. 1470 SR 132

East Falmouth, MA 02536 Hyannis, MA 02601

(508)747-8713 (508) 771-4804

Radisson Hotel Hyannis Days Inn Hyannis Courtyard Cape Cod

287 Iyannough Road 867 Iyannough Road 707 Iyannough Road

Hyannis, MA 02601 Hyannis, MA 02601 Hyannis, MA 02601

(508) 771-1700 (508) 771-6100 (508) 775-6600

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Hospitals

Cape Cod Hospital, 27 Park Street, Hyannis (508) 771-1800

Falmouth Hospital, 100 Ter Heun Drive, Falmouth (508) 548-5300

Visiting Nurse Association, 67 Ter Heun Drive, Falmouth, (508) 495-5716

Tobey Hospital, 43 High Street, Wareham, MA (508) 295-0880

Jordan Hospital, 275 Sandwich Street, Plymouth, Ma (508) 746-2000

Massachusetts General Hospital, 55 Fruit Street, Boston, MA (617) 726-2000

Brigham and Women’s Hospital, 75 Francis Street, Boston, MA (617) 732-5500

Children’s Hospital, 300 Longwood Avenue, Boston, MA (617) 355-6000

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Veterinary Services:

1) Veterinary Associates of Cape Cod, 16 Commonwealth Ave, South Yarmouth,

(508) 394-3566

2) Cape Cod Cat Hospital (Cats only), 286 Route 130, Forestdale, (508)833-2287

3) Deer Run Veterinary Service, 168 Teaticket Hwy, East Falmouth, (508) 548-3406

4) Falmouth Animal Hospital, 188 Nathan Ellis Hwy, N. Falmouth, (508) 563-7147

5) Mashpee Veterinary Hospital, 430 Great Neck Road, N. Mashpee, (508) 477-9291

6) Sandwich Animal Hospital, 492 Route 6A, Sandwich, (508) 888-2774

7) Shawme Animal Hospital, 32 Route 6A, Sandwich, (508) 833-0883

8) W. Falmouth Veterinary Clinic, 593 Rte 28, W. Falmouth, (508) 540-5728

9) Cape Cod Animal Hospital, Race Lane and Osterville Rd, W. Barnstable, (508)428-6393

10) Hyannis Animal Hospital, 102 Ansel Hallet Rd., W. Yarmouth, (508) 775-4521

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Cape TRACON Directory

The following list provides the most commonly used phone numbers within

the Cape TRACON:

Front Desk (508) 563-1400

Facility recorded line (508) 968-7126

Facility Nights & Weekends (508) 563-1400/28

Facility Manager (508) 563-1425

Support Office (508) 563-1421

Facility Fax – Office (508) 563-1490

Facility Fax – Operations (508) 563-1491