communications jim stenehjem, nd lead director. 1 welcome to communication styles "oh, would...
TRANSCRIPT
CommunicationCommunicationss
JIM STENEHJEM, ND LEAD DIRECTOR
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Welcome to Welcome to Communication Communication
StylesStyles"Oh, would some power the gift give us, To see ourselves as others see us!It would free many a blunderand foolish notion."
- Robert Burns
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Effectiveness
KnowledgeWhat to do
Skills
How to do
AttitudeWant to do
Effectiveness
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How We Communicate
Nonverbals, Body Language
55%
How we say words: tone, inflection, volume
Sounds we make
38%
Words we use
7%
4% Quality of our breath
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You cannot not communicate!
Silent Messages, Albert Mehrabian
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How We Communicate
SPEAK 120-180 words per minute
LISTEN 400-800 words per minute
Lag Gap between the two
38%
Lag Time 7%
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Behavior Basics
BEHAVIOR BEHAVIOR is what a person is what a person says (verbal) and does says (verbal) and does (nonverbal).(nonverbal).
INTERPERSONAL BEHAVIOR INTERPERSONAL BEHAVIOR relates to the verbal and relates to the verbal and nonverbal actions that occur nonverbal actions that occur between at least two people. between at least two people.
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Habitual Response Habitual Response to Interpersonal to Interpersonal
BehaviorBehaviorObserveObserveBehaviorBehavior
ObserveObserveBehaviorBehavior
Draw Conclusions Draw Conclusions Based on Prior Based on Prior
ExperiencesExperiences
Draw Conclusions Draw Conclusions Based on Prior Based on Prior
ExperiencesExperiences
ReactReactReactReact
Behavior Basics
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Behavior Basics
Perception is RealityPerception is Reality
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Behavior Basics
Communication Communication StyleStyle
The pattern of interpersonal behavior we use that feels most natural and comfortable for us.
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Versatile Response Versatile Response to Interpersonal to Interpersonal
BehaviorBehaviorObserveObserveBehaviorBehavior
ObserveObserveBehaviorBehavior
Draw Conclusions Draw Conclusions Based on Knowledge Based on Knowledge
of Styles of Styles
Draw Conclusions Draw Conclusions Based on Knowledge Based on Knowledge
of Styles of Styles
Adapt
ActAct Act Act
Behavior Basics
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Interpersonal GapInterpersonal GapBehavior Basics
YOUR STORYFeelings
IntentionsAttitudesThoughts
ExperiencesCommunication
style
THEIR STORYFeelings
IntentionsAttitudesThoughts
ExperiencesCommunication
Style
Words 7%
Body Language
55%
Voice Tonality
38%
Body Language
55%
Voice Tonality
38%
Words 7%
Behavior BasicsBehavior Basics
FINISHED FILES ARE THE RE-
SULT OF YEARS OF SCIENTIF-
IC STUDY COMBINED WITH THE
EXPERIENCE OF MANY YEARS.
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Behavior Basics
The Golden RuleThe Golden RuleThe Golden RuleThe Golden Rule
Treat Others the Way You Want to be Treated
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Behavior Basics
The Platinum RuleThe Platinum RuleThe Platinum RuleThe Platinum Rule
Treat Others the Way THEY Want to be Treated
. . . based on their style!
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Scoring Personal Interaction Inventory
I II III IV1 a b c d
2 a b d c
3 d a c b
Total I II III IV
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Scoring Personal Interaction Inventory
1. Circle 3 words from the style column with the largest number.
2. Add to your table tent #1 style largest, # 2 small
3. Review pages 18-21 for your style and check 3 do’s or don’t you most agree with.
4. Pages 22 and 23 Select 2 items you agree with most on each page
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Scoring Personal Interaction Inventory
Beige Lion
Red Dolphin
Blue Panda
Green Beaver
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Scoring Personal Interaction Inventory
Beige LionDriver Style
• Feel in Charge• Like a Challenge• Quick Action• Decisive in conversations
Can be seen as: • Too brief• One-way communicator• Poor listener• Blunt
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Scoring Personal Interaction Inventory
Beige LionDriver Style
You tend to want:
Freedom, power, independence, quick results
Your Challenge: To make this characteristics work for you and not against you with others
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Scoring Personal Interaction Inventory
Red DolphinEXPRESSIVE Style
• Feel your persuasive• Like to be around people• To be popular• To be positive• Talkative
Can be seen as: • Too Talkative• Speak without preparation• Overselling ideas• Giving too much information
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Scoring Personal Interaction Inventory
Red DolphinEXPRESSIVE Style
Your Challenge:
You want popularity, influence, andpublic recognition
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Scoring Personal Interaction Inventory
Blue PandaAMIABLE Style
• Sincere• Like being part of a group• Like stability• Need time to adjust to new ideas• You Don’t tell all you know
Can be seen as: • Respond slowly to information• Need too much personal attention• Turned off by an aggressive person
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Scoring Personal Interaction Inventory
Blue PandaAMIABLE Style
Challenge for you:
Your tendency is to build roots,feel needed, and to be asked—not told– what to do.
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Scoring Personal Interaction Inventory
Green BeaverANALYTICAL Style
• Thorough• Like low risk situations, cooperative, • Organized, standard procedures• Very logical
Can be seen as: • Excessively detailed• Write long memos• Overemphasize when writing• Slow to trust others
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Scoring Personal Interaction Inventory
Green BeaverANALYTICAL Style
Your Challenge:
You want thinking time, low-risksituations, cooperative relationships,organization, and long explanations.
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Scoring Personal Interaction Inventory
Form Groups by Same Styles
Help you understand you
Each person share the key words you chose in your style and why
Share the items you checked on the do and/or don’t lists
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Scoring Personal Interaction Inventory
Groups
Help us understand you
Share from the do and/or don’t lists with the team members
New Groups
Now form new groups based on your second style
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General Considerations and Conclusions•How we develop a mystery . . .fairly “solid” before age 10.
• Preferred, dominant style (single color), stress levels go up, revert back to our dominant styles
• As people mature . . . “technicolored” communication shift styles depending on the situation or demand.
• “Seek first to understand, then to be understood.”
• Little difference from different cultural backgrounds.
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General Considerations and Conclusions•Include elements of all four styles when addressing groups!
•When you superimpose your “style of communication” on another person whose style is very different from yours, you can be certain there will be miscommunication.
•Practice listening for key words or phrases in someone else’s communication
Almost everyone has one or two dominant styles.
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Versatile Response Versatile Response to Interpersonal to Interpersonal
BehaviorBehaviorObserveObserveBehaviorBehavior
ObserveObserveBehaviorBehavior
Draw Conclusions Draw Conclusions Based on Knowledge Based on Knowledge
of Styles of Styles
Draw Conclusions Draw Conclusions Based on Knowledge Based on Knowledge
of Styles of Styles
Adapt
ActAct Act Act
Behavior Basics
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Interpersonal GapInterpersonal GapBehavior Basics
YOUR STORYFeelings
IntentionsAttitudesThoughts
FiltersExperiences
Communication Style
THEIR STORYFeelings
IntentionsAttitudesThoughts
FiltersExperiences
Communication Style
Words 7%
Body Language
55%
Voice Tonality
38%
Body Language
55%
Voice Tonality
38%
Words 7%