Communication- the process of sending and

receiving messages.

Two types of communication• Verbal- using spoken word to express

yourself• Examples: talking, yelling, whispering, singing

• Non-verbal- messages sent without using spoken words.

• Examples: writing, texting, email, body movements, gestures,

Keys to Good Verbal Communication

Ask Questions

Don’t use slang Be clear & direct Avoid speaking for others

Avoid speaking for others

Don’t put people down

Looking at Nonverbal Communication

• Body Language- body movements and gestures. Your posture and facial expressions are ways to send messages.

• Personal Space- like an invisible bubble around you. You may only want close friends and family members in your “personal space”

• Touch- physical contact such as a pat on the back or a hug are positive communications. Hit and slaps are negative ways to communicate.

• Physical Appearance- your appearance is one of the most powerful forms of nonverbal communication. How you look says a lot about you.

• Time- You spend your time being with or doing things you value most. Also being on time communicates that you are dependable.

• Silence- giving someone the “Silent Treatment” lets them know you might be up-set. Silence can also communicate to others that they need to be quiet.

• i-messages – you say how you feel and what you think, rather than criticizing someone else.– Example: “I feel disappointed when you

promise to do something with me and then don’t show up.”

• You messages – you are criticizing someone else rather than just letting them know how you feel.– Example: “Why do you make promises to do

something with me and then don’t show up. It’s rude and very disappointing.”

_________________- the process of sending and

receiving messages.

Two types of communication• _________- using spoken word to express

yourself• Examples: talking, yelling, whispering, singing

• _________- messages sent without using spoken words.

• Examples: writing, texting, email, body movements, gestures,

Keys to Good Verbal Communication

Avoid speaking for others

Looking at Nonverbal Communication

________________- body movements and gestures. Your posture and facial expressions are ways to send messages.

• _____________- like an invisible bubble around you. You may only want close friends and family members in your “personal space”

• _____- physical contact such as a pat on the backpat on the back or a hughug are positive communications. HitsHits and slapsslaps are negative ways to communicate.

• _________________- your appearance is one of the most powerful forms of nonverbal communication. How you look says a lot about you.

• _____- You spend your time being with or doing things you value most. Also being on time communicates that you are dependable.

• _______- giving someone the “Silent Treatment” lets them know you might be up-set. Silence can also communicate to others that they need to be quiet.