Communication

Communication

• Communicating is a structured system of sounds that is used and understood to express ideas and feelings among people.

Types of Communication

❖ Verbal➢ Most common form of communication➢ This should be varied based on who is

listening to the message➢ Verbal varies by tone, volume, pace, and

language style

Non Verbal• Occurs constantly and its the first thing

the mind registers• Includes posture, facial expressions,

gestures, and so much more• Certain gestures/mannerism show how

trustworthy someone is and if they are lying

Written Communication• Written communication can be

misinterpreted• NEVER send anything if you are angry

at the person who will receive the written communcation

Public Speaking

Audience• Things you must do

o Determine why you were chosen to speako Figure out what you will talk abouto Don’t directly read off the paper and use pictures

on the slides to trigger your memoryo Also tailor your speech to your audience

Example: Don’t read a graduate paper to elementary school students

Speech Creation

• Introductions• Grabber – gain attention

• Thesis – introduce topic and give the audience a reason to listen

• Body• Evidence

• 4 – 5 main points

• Conclusion• Review the main points

• Call to action

• Conclusion grabber

Communicating with Groups

• Icebreakerso Breaks the initial group barriers

This makes communication easier

o Energizes the memberso Relaxes Memberso Helps the group members to learn more

about one another

Criticism

• Public Smile• Smile, don’t defend yourself, listen, and

mirror the criticism you receive

The Boss: "Your presentations are too detailed. Just give me the elevator version and focus on the big business drivers."

You: "You want me to do a better job of making brief presentations with a big-picture focus."

Give as Good as You Get• It's not only difficult to get negative feedback,

nobody likes to give it either• Here are some guidelines for this tricky

communication:• Pair every negative with a positive

• Give feedback on only observable behavior, don’t speculate

• Extend yourself to maintain the relationship

• Be really specific about the problem, and a solution

• Go over what is wrong lightly, and put emphasis on what is working and what will work in the future