communication and human reasource
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COMMUNICATION AND HUMAN REASOURCE. CHAPTER 13 BY Miranda. Communication and Human Resource Management. : Importance : Definition : Process Forms : System : Barriers. Importance of Communication. - PowerPoint PPT PresentationTRANSCRIPT
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COMMUNICATION AND
HUMAN REASOURCECHAPTER 13
BY Miranda
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Communication and Human Resource Management
: Importance: Definition: Process: Forms: System: Barriers
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Importance of Communication
Communication is an indispensible human activity. Occurs simultaneously with any undertaking.
Vital to HR activities like staffing, training and development, motivation and maintenance.
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Definition
The transfer of information including feelings and ideas from one person to another.
: Effective communication should have a sender, message and receiver.
: Passive listening is not considered communication
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Process of Communication
1. Developing an idea or perception
2. Message encoding3. Channel transmission4. Message decoding5. Receiving an idea and developing own perception
1) Discard information2) Follow instruction3) Store information for future use4) Pass it on to others
6. Providing feedback
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FORMS OF COMMUNICATION
: Oral Communication: Language: Voice tone and
inflection: Speed and volume: Silence
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FORMS OF COMMUNICATION
: Verbal: Oral (speech): Written
: Nonverbal Communication: Body language: Proxemics: Chronemics: Status symbol: Touching: Clothing and appearance: aesthetic
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FORMS OF COMMUNICATION
When is Oral communication appropriate?
1. Informal means of communication is preferred
2. Suggestion and ideas are needed
3. Something complex needs to be explained
4. Important news had to be imparted
5. There is a need to be diplomatic
6. There is something confidential to say.
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FORMS OF COMMUNICATION
1. The sender wants to impart an air of formality and authority
2. Permanent record is required3. Legal reason for putting the message in
writing.4. Give number of people the same message5. Full comprehension of message6. To avoid lengthy discussion7. Sender is aware that he cannot express
himself orally8. Need for full publicity of the message9. To provider receiver of the copy of
message
When is Written communication appropriate?
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COMMUNICATION SYSTEM
1.Formal system Downward communication Upward communication
2.Informal system(grapevine)
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COMMUNICATION SYSTEM
PURPOSE OF DOWNWARD COMMUNICATION
1. Giving instruction2. Providing information
about policies and procedure.
3. Giving feedback about performance
4. Indoctrination or motivation
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COMMUNICATION SYSTEMCHANNELS USED IN DOWNWARD
COMMUNICATION1. Letters2. Manuals3. Handbooks4. Newsletters5. Bulletin boards6. Videos7. Meetings8. Telephone9. Memorandum
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COMMUNICATION SYSTEM
TECHNIQUE FOR UPWARD COMMUNICATION
1. Complaint procedure2. Suggestion program3. Attitude survey4. Committee5. Electronic mail
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STEPS TO COMPLAINT PROCEDURE
1. Employee to supervisor2. Employee to manager3. Employee to manager of
employee relations4. Employee to department
head5. Employee to president
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BARRIERS TO COMMUNICATION
1. Filtering2. Selected perception3. Defensive
Verbally attacking others Making sarcastic remarks Being overly judgmental Questioning others motives
4. Language
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QUESTIONS?
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THANK YOU!