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COMMERCIAL SERVICES EAME/SWA

It was an honour to support you in 2019. We are pleased to share with you our shared achievements for the year.

QUIZ: To which hotel does this background pattern belong?

Q 121 New Hotel Openings in EAME/SWA in 2019

Europe (10)Hyatt Centric The Liberties DublinHyatt Regency ChantillyHyatt Regency Hesperia MadridPárisi Udvar Hotel BudapestHyatt Centric Milan CentraleHyatt Centric Murano VeniceAndaz Vienna am BelvedereAndaz Munich Schwabinger TorGreat Scotland Yard HotelHôtel du Louvre

India (3)Hyatt Regency DharamshalaHyatt Regency ThrissurHyatt Centric Candolim GoaPiccadily Hotel New Delhi

Middle East (6)Hyatt Place Dubai / JumeirahHyatt Place Dubai / Wasl DistrictHyatt Regency Al Kout MallAndaz Dubai The PalmPark Hyatt DohaHyatt House Jeddah / Sari Street

Africa (1)Hyatt Regency Algiers Airport

FIND Platform Is GrowingGrowth of the FIND Platform with experiences live across multiple EAME SWA Destinations.

EXPERIENCES.WORLDOFHYATT.COM

Quarterly Sales & MarketingNEW HIRE TRAININGS

Regionally led onboarding trainings hosted for 100+ new

DOSMs and Marcoms

M&E SHOWCASE at the Andaz Munich Schwabinger Tor

The HSF networking events at the newly opened Andaz Munich Schwabinger Tor were a full success with 150 clients attending the events. FACEBOOK GROUP

Speed dating12 clients from the UK and France joined the Speed dating with 1:1 appointments. VIEW POST: SPEED DATING

Showcase evening178 clients across all segments joined the showcase evening. VIEW POST: HSF CLIENT EVENING EVENT

Site inspections Site inspections were offered at the Andaz Munich Schwabinger Tor every half hour during the entire evening.

Showcase MunichAn educational trip was organized for clients from the UK and France. Starting with a healthy breakfast and a site inspection tour at the hotel, followed by a traditional lunch at the famous “Spatenhaus” and a typical “Minga” Tour with site inspections at different locations, the day ended with a Dinner at the Andaz Munich Schwabinger Tor. VIEW POST: EDUCATIONAL TRIP

HYATT MASTERS OF PLAY GOLF TOURNAMENT

The Venue of the Hyatt Masters of Play golf tournament was branded with Hyatt and World of Hyatt Key Messaging.

• 100 clients participated in the golf tournament

• 200 guests at the evening party• Key partners such as Dubai Tourism, Emirates

Airline and Dubai Golf participated• 30 international meeting and event planners

from key source markets attended and flew in with Emirates Airline

• 2-day education program prior to the tournament with 30 participants

• MEA hotels showcasing their products with activations during the tournament

• Personal video messag of Mark Hoplamazian broadcasted during the official opening of the evening party

World of Hyatt Awards 2019

Hotel of the year – Europe Middle East

Park Hyatt Jeddah

Outstanding Achiever – Europe Middle East

Hyatt Place Dubai Al Rigga

Rising Star – Europe Middle East

Grand Hyatt Istanbul

Hotel of the year – India

Hyatt Centric Candolim Goa

Outstanding Achiever – India

Hyatt Centric Mg Road Bangalore

Rising Star – India

Park Hyatt Chennai

Q 1

Travel + Leisure Cover TakeoverAs part of a year long partnership with

Travel + Leisure, we secured the cover shoot with a bollywood star promoting Hyatt

Wedding Destinations in India.

Hyatt India became the national hospitality partner for the Pinkathon, women’s

national marathon

A non-monetary partnership, where we took forward our commitment to wellbeing and gender and inclusivity by coming on-board

as the national hospitality partner for the well known women’s health awareness

marathon, Pinkathon, which is held across multiple cities in India.

Monocle Partnership 20193 Successful Initiatives with monocle:

Double-page spreadGlobal campaign for Andaz properties in Munich, Vienna, Amsterdam, London

Quality of Life Conference Sponsorship of Monocle’s Quality of Life Conference in Madrid

Seize the StayGlobal promotion in Monocle’s daily e-newsletter for Park Hyatt and Andaz

03 / 04

The progressive Prince Eugene of Savoy – one of the richest and most celebrated men of the early 18th century – was a man ahead of his time. He needed a place to enjoy his cultural bounty and entertain his court, so he built Lower and Upper Belvedere, two palaces used to house his treasures and regale his admirers. The modern building that houses the new Andaz Vienna Am Belvedere takes inspiration from Prince Eugene himself. It opens in May 2019 with objectives similar to the ones he promoted: to further the arts and serve the community.

Just steps from the original Belvedere palaces, the new hotel was designed by Italian architect Renzo Piano. A glittering embassy for the senses, Andaz Vienna Am Belvedere is in the vibrant quartier that lends it its name. The 16-storey glass blocks, which rise on giant pillars, house 303 guest rooms and 44 suites and a penthouse suite on the 15th floor. The exterior is a contemporary addition to the city’s refined urban landscape and interiors take inspiration from Viennese life through the ages.

Rooms and communal spaces are furnished with light oak parquet floors, cut glass, and etched mirrors and wooden chairs that take their cue from classic Viennese coffee houses. The warm lounge bar, with its dark leather sofas and hardwood cabinetry, is in the heart of the lobby and shows work from local contemporary artists.

In Vienna, which has a reputation for culture, music, learning and civilised daily life, there is

a new and talented generation of creatives whose aim is to raise the city’s artistic capital. Visitors to the hotel will witness members of this energetic community firsthand as they roll up the shutters on their independent boutiques and cafés in the morning and use the lobby to meet friends.

And let’s not forget Vienna itself. Naschmarkt, a bustling gourmet’s paradise of food stalls and restaurants, is a fabulous (and nearby) introduction to the aroma of city life that has operated on the same site since a little after the Belvedere palaces were built in the 1700s. A stroll along the Danube Canal, where crowds gather to explore the graffiti and enjoy a glass or two of the city’s Helles beers, is a must before dinner. Once you have worked up a healthy appetite, head to Eugen21 – the tavern-style restaurant at Andaz – to try beloved Austrian classics as well as new spins on old favourites. Expect small seasonal plates, cold cuts, pot pies, soups, chops, cutlets, stews and healthy delicacies.

To round off a day in the City of Dreams you can head up to Aurora, the Andaz hotel’s rooftop bar, which has a 360-degree view of the entire city. A fire pit and resident DJ accompany cocktails that can be shaken and stirred well into the wee hours. If Prince Eugene were still gallivanting his way around the Schweizergarten Park outside, it’s a safe bet that he would be stopping in for a nightcap or two on his way back to the summer palace. Willkommen im Andaz Vienna Am Belvedere!

viennaFIT FOR A PRINCE

Inspired by a royal tradition, Andaz Vienna Am Belvedere is poised to excel in the promotion of culture and the comfort of its guests. Take a look at a venue where art and hospitality combine to glorious effect.

ANDAZ 3

MONOCLE

Looking good: Andaz Vienna Am Belvedere boasts a rooftop bar with views over Vienna, rooms with floor-to-ceiling windows and an art collection

on view throughout the hotel inspired by Prince Eugene’s travels.

03 / 04

The progressive Prince Eugene of Savoy – one of the richest and most celebrated men of the early 18th century – was a man ahead of his time. He needed a place to enjoy his cultural bounty and entertain his court, so he built Lower and Upper Belvedere, two palaces used to house his treasures and regale his admirers. The modern building that houses the new Andaz Vienna Am Belvedere takes inspiration from Prince Eugene himself. It opens in May 2019 with objectives similar to the ones he promoted: to further the arts and serve the community.

Just steps from the original Belvedere palaces, the new hotel was designed by Italian architect Renzo Piano. A glittering embassy for the senses, Andaz Vienna Am Belvedere is in the vibrant quartier that lends it its name. The 16-storey glass blocks, which rise on giant pillars, house 303 guest rooms and 44 suites and a penthouse suite on the 15th floor. The exterior is a contemporary addition to the city’s refined urban landscape and interiors take inspiration from Viennese life through the ages.

Rooms and communal spaces are furnished with light oak parquet floors, cut glass, and etched mirrors and wooden chairs that take their cue from classic Viennese coffee houses. The warm lounge bar, with its dark leather sofas and hardwood cabinetry, is in the heart of the lobby and shows work from local contemporary artists.

In Vienna, which has a reputation for culture, music, learning and civilised daily life, there is

a new and talented generation of creatives whose aim is to raise the city’s artistic capital. Visitors to the hotel will witness members of this energetic community firsthand as they roll up the shutters on their independent boutiques and cafés in the morning and use the lobby to meet friends.

And let’s not forget Vienna itself. Naschmarkt, a bustling gourmet’s paradise of food stalls and restaurants, is a fabulous (and nearby) introduction to the aroma of city life that has operated on the same site since a little after the Belvedere palaces were built in the 1700s. A stroll along the Danube Canal, where crowds gather to explore the graffiti and enjoy a glass or two of the city’s Helles beers, is a must before dinner. Once you have worked up a healthy appetite, head to Eugen21 – the tavern-style restaurant at Andaz – to try beloved Austrian classics as well as new spins on old favourites. Expect small seasonal plates, cold cuts, pot pies, soups, chops, cutlets, stews and healthy delicacies.

To round off a day in the City of Dreams you can head up to Aurora, the Andaz hotel’s rooftop bar, which has a 360-degree view of the entire city. A fire pit and resident DJ accompany cocktails that can be shaken and stirred well into the wee hours. If Prince Eugene were still gallivanting his way around the Schweizergarten Park outside, it’s a safe bet that he would be stopping in for a nightcap or two on his way back to the summer palace. Willkommen im Andaz Vienna Am Belvedere!

viennaFIT FOR A PRINCE

Inspired by a royal tradition, Andaz Vienna Am Belvedere is poised to excel in the promotion of culture and the comfort of its guests. Take a look at a venue where art and hospitality combine to glorious effect.

ANDAZ 3

MONOCLE

Looking good: Andaz Vienna Am Belvedere boasts a rooftop bar with views over Vienna, rooms with floor-to-ceiling windows and an art collection

on view throughout the hotel inspired by Prince Eugene’s travels.

03 / 04

The progressive Prince Eugene of Savoy – one of the richest and most celebrated men of the early 18th century – was a man ahead of his time. He needed a place to enjoy his cultural bounty and entertain his court, so he built Lower and Upper Belvedere, two palaces used to house his treasures and regale his admirers. The modern building that houses the new Andaz Vienna Am Belvedere takes inspiration from Prince Eugene himself. It opens in May 2019 with objectives similar to the ones he promoted: to further the arts and serve the community.

Just steps from the original Belvedere palaces, the new hotel was designed by Italian architect Renzo Piano. A glittering embassy for the senses, Andaz Vienna Am Belvedere is in the vibrant quartier that lends it its name. The 16-storey glass blocks, which rise on giant pillars, house 303 guest rooms and 44 suites and a penthouse suite on the 15th floor. The exterior is a contemporary addition to the city’s refined urban landscape and interiors take inspiration from Viennese life through the ages.

Rooms and communal spaces are furnished with light oak parquet floors, cut glass, and etched mirrors and wooden chairs that take their cue from classic Viennese coffee houses. The warm lounge bar, with its dark leather sofas and hardwood cabinetry, is in the heart of the lobby and shows work from local contemporary artists.

In Vienna, which has a reputation for culture, music, learning and civilised daily life, there is

a new and talented generation of creatives whose aim is to raise the city’s artistic capital. Visitors to the hotel will witness members of this energetic community firsthand as they roll up the shutters on their independent boutiques and cafés in the morning and use the lobby to meet friends.

And let’s not forget Vienna itself. Naschmarkt, a bustling gourmet’s paradise of food stalls and restaurants, is a fabulous (and nearby) introduction to the aroma of city life that has operated on the same site since a little after the Belvedere palaces were built in the 1700s. A stroll along the Danube Canal, where crowds gather to explore the graffiti and enjoy a glass or two of the city’s Helles beers, is a must before dinner. Once you have worked up a healthy appetite, head to Eugen21 – the tavern-style restaurant at Andaz – to try beloved Austrian classics as well as new spins on old favourites. Expect small seasonal plates, cold cuts, pot pies, soups, chops, cutlets, stews and healthy delicacies.

To round off a day in the City of Dreams you can head up to Aurora, the Andaz hotel’s rooftop bar, which has a 360-degree view of the entire city. A fire pit and resident DJ accompany cocktails that can be shaken and stirred well into the wee hours. If Prince Eugene were still gallivanting his way around the Schweizergarten Park outside, it’s a safe bet that he would be stopping in for a nightcap or two on his way back to the summer palace. Willkommen im Andaz Vienna Am Belvedere!

viennaFIT FOR A PRINCE

Inspired by a royal tradition, Andaz Vienna Am Belvedere is poised to excel in the promotion of culture and the comfort of its guests. Take a look at a venue where art and hospitality combine to glorious effect.

ANDAZ 3

MONOCLE

Looking good: Andaz Vienna Am Belvedere boasts a rooftop bar with views over Vienna, rooms with floor-to-ceiling windows and an art collection

on view throughout the hotel inspired by Prince Eugene’s travels.

130 participants at the

New Manager TrainingSuccessfuly launched new manager training

classes for EAME region. Five classes in total in Paris, Doha, Mainz, Johannesburg

& Dubai were conducted with a total of 130 participants.

Hyatt GCC Upside Down Roadshow 2019 • Hosted 57 customers from leisure and luxury segment• Participated by 18 Hyatt Hotels

Venue Selected: Park Hyatt Zanzibar

Event Format: Story telling for leisure segment, one-on-one presentation of luxury segment and series of networking activities to strengthen relationship with customers from 7 key source markets of Middle East (Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Oman, Bahrain and Turkey)

Airline Partner: Fly Dubai

Customers Profile: Senior management decision makers, VIP bookers and travel advisors. Bookings:Booked approx. $30 Mio. at average rate of $278 YTD September 2019 in Hyatt Hotels through direct channels.

More Than 4000 People Have Access To The Global Brand

Experience GuideIn close collaboration with global brands

and legal the Brand Experience Guide access was secured for all sales & marketing

colleagues which included more than 4000 people globally.

Project ZeusHosted Project Zeus at Hyatt

Regency Paris Étoile and Hyatt Regency Dar es Salaam,

The Kilimanjaro.

ALILA INTEGRATION Integration, onboarding and pre-opening support

for 3 Alila Hotels in the region.

Million Dollar Story(ies) Room Type revenue improvement in a

highly targeted and strategic manner has helped this year to earn $1 Mio. Over two

summer months with stable demand levels.

118 Hotels Participated InRefined Site Inspections

(Q2 + Q3) Following the rollout during the Sales Kickstart

the region’s hotels created and refined their site inspection procedures and storytellings

to increase and drive M&E revenue. Best practices were highlighted.

This important activation will indicate us where we need to direct our focus to assist

with the implementation.

Q2

Text AnalyzerSuccessful global rollout of the new and

improved text analyzer tool within Medallia.

Hyatt sponsors

Bloomberg Equality Summit

Equality is one of the most important ethical issues businesses today need to face

head-on. Sponsoring this event shows Hyatts commitment to creating and maintaining

a diverse and inclusive workforce. Executive Participation allows us to integrate

inputs into our work.

Alila Fort Bishangarh

Alila Jabal AkhdarAlila Diwa Goa

Q3

hyattrestaurants.com Expanded To Europe

Hyattrestaurants.com has expanded to Europe from its initial footprint of Middle East and India and is currently available in six local

languages. Furthermore it achived 20% more on comparable revenue (compared to 2018).

The F&B section was piloted at the Octoberfest in Dubai and returned more

than 20x of the investment.

HYATTRESTAURANTS.COM

Hyatt Dining Club Enhanced the look and feel of Hyatt Dining Club communication material.

• 1607 new memberships in December 2019• Highest selling package: Food Fanatic

(1915 memberships)• 682 tickets consumed by 3rd Party Partner

(PVR Cinemas)

Highest selling Hotels:• Grand Hyatt Kochi Bolgatty: 802 memberships• Park Hyatt Hyderabad: 399 memberships• Grand Hyatt Goa: 216 memberships

M&E Showcaseat Andaz London Liverpool Street and Hyatt Regency Birmingham

The London M&E team hosted an event with our key customers in London and Birmingham.

Tell our storyThe idea was to make connections, tell our story, stand out from the competition and be memorable. We hosted 30 clients in London at Andaz London Liverpool Street and 25 at Hyatt Regency Birmingham along with 20 hotels that joined us from across the Globe. The guests were treated to the best service. Using performance art as a theme to associate our brand and tell our brand story the program included personal meetings to connect with our hotels.

UK marketAn industry speaker shared his thoughts and views on the future of the UK market and we ended the day with a motivational speaker who connected the core values of Care and wellbeing with a personal story. An exceptional event which created loyalty beyond words.

250 Participants In TheEnvision Sales Transient

Virtual ClassroomsThe next step in enhancing knowledge of the new transient features: 4 virtual classrooms

held to get ready for RFP season. In total 250 hotels and teams joined the series of classes.

Executive MICE Roadshow Europe EventsIn partnership with HSF, WoH and Blacklane we took 6 General Mangers from key MEA

MICE hotels to London, Paris, Cologne and Munich. Bespoke events were hosted for a selected group of MICE buyers and

destinations and hotels were presented by telling meaningful stories.

Hyatt Centric X SofarEvents & Regional Marketing Campaigns

We successfully launched Sofar Sounds Events in Dublin, Milan, Istanbul & Bangalore.

In Europe + India campaigns were launched to help drive brand awareness and traffic to

new opening Hyatt Centric Hotels

HYATT CENTRIC X SOFAR – YOUTUBE PLAYLIST

India – Lifestyle Photography & Videos

For 10 Hotels

Imagery and videos created to support corporate campaigns,

hotel advertising, website and digital. Video content for

corporate sales and marketing was created and used in-hotel

and cross-promoted.HYATT PLACE HAMPI VIDEO

Q3

Kurt ranks 6th in the Power50 Hotelier Middle East Magazine

Out of his 35 year-old career in the hospitality industry, Kurt Straub has spent 26 years at the Hyatt Hotels Corporation. He recently became the vice president of operations – Middle East, Africa and South West Asia which has pushed him to move faster towards his goals. Kurt is now named as the 6th most influential hotel professional working in the Middle East and North Africa. The list includes 50 hospitality

professionals from various companies. He has moved 10 ranks up from last year’s issue.

VIEW INTERVIEW

G7 SUMMITat the Hôtel du Palais Biarritz

The prestigious Hôtel du Palais was this year’s official host of the G7 summit in Biarritz – a historical moment for Hyatt and the Unbound Collection by Hyatt.

We achieved more than 8000 press clippings worldwide where Hôtel du Palais Biarritz

is mentioned as the host hotel of the event. The sentiment was always positive to neutral for the hotel and Hyatt. Therefore, priceless positive PR and awareness for the hotel.

Sunjae Sharmain Hotelier India

The 10-page cover story in the industry

magazine Hotelier India featuring Mr. Sunjae Sharma talks about Hyatt’s plans for India in

both Tier-II markets and luxury segments, and about how the company deals with high

attrition rates, and future trends.

Condé Nast’s Reader’s Choice Award list - three

separate rankingsAlila Fort Bishangarh was ranked twice as one of the best 50 hotels in the world and

the 11th must visit hotel in the world. The government of India then posted the news

on its cornerstone tourism campaign – Incredible India – social media pages.

Also World Of Hyatt has been voted the runner up best loyalty programme in India.

Condé Nast editor-in-chief’sTop 50 hotels to stay in Constant media interactions and dialogue

with the editor-in-chief helped ensure that 3 of the Hyatt India hotels made it to

her top 50 list.

Launch of Lindblad Partnership

With multiple routes available within EAME/SWA for our members to enjoy.

WORLD.EXPEDITIONS.COM

Q4Rate Parity ImprovedImproved rate parity score from 67 in

Dec 2018 to 77 in Oct 2018 with 52 out of the 114 having an 80+ score.

Direct Bookings Through The Metasearch

Pilot ProgramCreated a regional metasearch pilot program with 36 hotels and delivered direct bookings

worth $2 Mio. at an ROAS of $9.79 (vs $5.57 LY) as of YTD Oct 2019. Regional pilot program

was extended to all hotels in the region in Nov 2019.

Roll-Out of

Online Marketing PlanProvided hotels with an online platform to track YOY Sales & Marketing plans, in

alignment with Strategic choices

Grand Hyatt Celebrate the Iconic Activations

Brand activations for Grand Hyatt, Workshop in Mumbai and Photoshoots in Kochi & Amman

VIEW VIDEO

Hyatt is the Gold Sponsor of

International Hotel Investment & Design Conference

Hosted by Andaz Vienna, Hyatt keynote speakers included Felicity Black-Roberts (VP Development) and Monique Dekker

(AVP, Austria)

Successful African Roadhshow in Nigeria

and South AfricaFor the first time ever we visited Abjua and Lagos with a group of 10 hotels. We hosted

one customer event in each destination includng Johannesburg and Cape Town.

Nigeria in particular was very successful and hotels took several leads with them.

Mind the Gap Sales BlitzRevenue

$16.6 Mio. of booked revenue were generated during Mind the Gap. We have

more than doubled the revenue booked compared to same time last year,

more than $10 Mio.

ReferralsReferrals sent out to the region were also

more than doubled (191 comparable) and tripled when looking at non-comparable

(251 non-comparable).

Long termWe have booked 50% ($8.5 Mio.) of

this business longer than one year out, so making sure our long term pipeline is

strengthened also!

First F&B Marketing training in our regionTraining and workshop in partnership

with the Emirates Academy of hospitality management provide insights, tools

and techniques for marketing restaurants in today’s economic environment

UAE Destination CampaignMulti-dimensional campaign to showcase Hyatt’s presence in

UAE market. Focus on Staycation messaging to support 10+ hotels on radio, digital, billboards, advertorial, print advertising

13

Park Hyatt Abu Dhabi Hotel and VillasA luxury oasis in the capital, escape to an island sanctuary on the pristine shores of Saadiyat at Park Hyatt Abu Dhabi. Check in to one of the luxurious rooms, suites and villas and enjoy a 10 per cent discount on standard room rates, daily buffet breakfast and 20 per cent off spa treatments and food and drink deals. Valid on bookings made by Feb 28, 2020 for stays until April 30, 2020. The offer is valid for UAE residents only.

Park Hyatt DubaiThis Creekside property ticks all the boxes for a relaxing city staycation. Enjoy 10 per cent off standard room rates and 20 per cent off spa treatments and restaurants and bars across the resort when booking between Nov 3 and Dec 15, 2019. Experience high end luxury and book a stay in the hotel’s premium suites with

For more information, visit hyatt.com

From beautiful beach resorts to urban escapes, brilliant perks and appealing discounts make for a memorable stay with these UAE staycation deals

A D V E R T I S E M E N T

STAYCATION IN STYLE WITH HYATT HOTELS & RESORTS

breakfast included at a reduced rate of 25 per cent off, valid on published rates from now until Jan 2020. Blackout dates from Dec 27, 2019 to Jan 4, 2020, apply. The offer is valid for UAE residents only.

Grand Hyatt Abu DhabiGrand Hyatt Abu Dhabi focus on the little things, so you can be sure of a memorable and welcoming stay. Book by Dec 31 for stays up until Mar 2020 and enjoy a 10 per cent discount on standard room rates, an upgrade to the next room category, complimentary buffet breakfast and late check out. The offer is valid for UAE residents only.

Grand Hyatt DubaiBook a staycation at Grand Hyatt Dubai and enjoy 20 per cent off the best available rate, complimentary upgrade to the next room category and a lavish buffet breakfast. Pamper yourself with 15 per cent off treatments at Ahasees Spa, while the little ones can play for less at the Kids Club, where you’ll enjoy a 40 per cent discount. Offer valid on stays until Jan 31. The offer is valid for GCC residents only.

Park Hyatt Dubai

Park Hyatt Abu Dhabi

Grand Hyatt Dubai

Grand Hyatt Abu Dhabi

ADVERTORIAL (NOVEMBER ISSUE)

19

FACEBOOK & INSTAGRAM IN-STREAM VIDEO ADS

FACEBOOK INSTAGRAM

18

GOOGLE DISCOVERY CAMPAIGN –YOUTUBE, GMAIL

18

GOOGLE DISCOVERY CAMPAIGN –YOUTUBE, GMAIL

19

FACEBOOK & INSTAGRAM IN-STREAM VIDEO ADS

FACEBOOK INSTAGRAM

Q4

SuccessfulCONTENT AUDIT

We have been pursuing a content audit in which we are collecting all digital images, videos, paid social campaigns in order to

champion those with strong content and aid those that are missing key components

World of Hyatt Press Trip

Mallorca & MadridTwo destination press trip with key

media featuring Park Hyatt Mallorca and SLH options in Barcelona

My Hyatt Concierge Counts More Than

1000 Elite MembersThe My Hyatt Concierge team at

GCC Europe is now assisting more than 1000 elite members.

Operations WorkshopWorld of Hyatt in India

Bringing together all World of Hyatt specialists from across all India Hotels for a week of learning, collaborating,

and sharing.

London Restaurant Festival Sponsorship

3rd year of sponsorship of the London Restaurant Festival – a month

long celebration of dining

LONDONRESTAURANTFESTIVAL.COM

9 New Gated Hotels9 new hotels have been gated to

the GCC Europe.

First Dual City Event TaleFirst dual city event linking London and

Paris on a weekend gastronomy tour.

OPEN GASTRONOMOUS PAGE

PRIO GroupForecasting and Pricing New

Technology Roll Out5 training sessions held across

the region to train all RM’s and sales on the new enhancement to

PRIO group pricing functionality

Exceeded 2019 Elite Customer

Service Target

Hyatt’s Portfolio in Francefeatured in the Forbes Magazine

Michel Morauw Area Vice President in France and General Manager of the Hyatt Regency Paris Étoile was featured in Forbes France.

The Article reached a total of 21.669 Visitors and it talked about Michel’s work, different brands such as Park Hyatt, Andaz and the

Unbound Collection as well as the future of Hyatt in France.

READ ARTICLE

Alila India CampaignInfluencer stays, asset creation and print advertisement for Alila Fort Bishangarh.

Q4 MarComm TrainingsOne of our main goals is to cultivate the best people within our organization. Publishing a

series of online training courses will introduce marketing and communication professionals

within our organization to essential disciplines within communications and

thematize different topics and practices within the field. Thus far, Media Training and

Special Situations and Crisis Communications Trainings are available on the platform.

OPEN SITE

ILTM Tradeshow• Hyatt Privé Forum• Park Hyatt Brand Meeting• Media Luncheon at the Hotel Martinez with

more than 70 journalists from premier media outlets joining

• HITT Class• Hyatt Booth: Video Mapping with 200

customers from across 41 different source markets to star in over 70 movies filmed that evening

VIEW VIDEO

LOOKING FORWARD TO SUPPORTING YOU DURING A SUCCESSFUL 2020

QUIZ ANSWER: Andaz Munich Schwabinger Tor

andazmunichschwabingertor.com