commer client details

Response To

Request for Proposal Submitted to:

BJ’s Wholesale Club, Inc.Regarding

Information Technology Contractors

Systel Inc. of Delaware600 Embassy Row NE Suite 200, Atlanta, Georgia - 30328

Phone: (678) 261-5220Fax: (678)-623-5938

Web: WWW.SYSTELINC.COM

Information Technology Contractors BJ’s Wholesale Club, Inc.

COVER LETTER

Date April 15, 2010

ToChristie McCarthyBJ’s Wholesale Club, Inc1 Mercer Road, Natick, MA, 01760

Subject – “Request for Proposal (RFP): Information Technology Contractors, BJ’s Wholesale Club, Inc.,” Dear Christie McCarthy,

Systel Incorporated of Delaware (henceforth referred to as Systel) is pleased to provide the BJ’s Wholesale Club, a response to “Request for Proposal (RFP): Information Technology Contractors,”

Systel Inc specializes in providing enterprise solutions and technical resources that leverage technology to improve business productivity. With over 12 years of experience in IT Professional Services, Systel supports many of the world's most technologically advanced companies/agencies in translating today's technology into competitive business advantages. Systel is qualified to address the BJ’s Wholesale Club’s, requirements from several respects. Firstly, Systel staffs over 260 information technology specialists, located in offices across North America, and India. Our consultants average 10 years of industry experience and several years of government experience. Secondly, we have experienced and skilled staffs that will be able to proactively address your requirements at the key opportunity levels, ranging from the strategic/visionary to the tactical/implementation level thus assuring that your system performance goals and high levels of customer satisfaction are achieved. Finally, our approach to client requirements, positions us as a long-range business partner and strategic supplier of your business needs as your requirements evolve and develop over time. We strive for our clients’ trust and have been rewarded by our clients with a repeat engagement rate that is near the highest in this industry.

Name of Respondent: Systel Incorporated of DelawareName of Authorized Individual: Ravi KilamTitle: AVPAddress of Authorized Individual: 600 Embassy Row NE Suite 200, Atlanta, Georgia - 30328.Telephone: (678) 261-5203, Ext. 203Facsimile: (678) 623-5938Email: [email protected]

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mailto:[email protected]


Systel appreciates the opportunity to respond to the BJ’s Wholesale Club, Inc., “IT Professional Services” RFP for Information Technology Contractors. Systel assures the, that their projects will receive the highest priority within our company’s workload and work schedule.

The undersigned, Mr. Ravi Kilam, is authorized to meet all commitments presented in this proposal and will be the contact person for clarifying proposal content and approving any agreement in the scope of this RFP. Systel Agrees And Will Comply With All The Contract Terms Specified Across The Proposal.

Yours Truly,

Ravi KilamAVP

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Table of Contents

COVER LETTER....................................................................................................................................................................................2

TABLE OF CONTENTS......................................................................................................................................................................4

EXECUTIVE SUMMARY....................................................................................................................................................................5

RESPONSES TO SECTION 2 – COMPANY QUESTIONS:.................................................................................................6

GENERAL COMPANY INFORMATION.......................................................................................................................................................6

RESPONSES TO SECTION 3 – PROPOSAL QUESTIONS:..............................................................................................15

REFERENCES.........................................................................................................................................................................................15GENERAL INFORMATION.......................................................................................................................................................................16

SYSTEL’S WORK PLAN..................................................................................................................................................................18

VALUE ADDED SERVICES............................................................................................................................................................40

RESPONSES TO SECTION 4 – PRICING QUESTIONS:...................................................................................................41

CONCLUSION......................................................................................................................................................................................42

RESPONSES TO SECTION 5 – BILL RATE DISCLOSURE FORM................................................................................43

Responses to Section 6 – Master Services Agreement (MSA):..........................................................................................44

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EXECUTIVE SUMMARY

Systel is pleased to provide the BJ’s Wholesale Club, Inc., a response to “Request for Proposal (RFP): Information Technology Contractors,”

Systel understands that the BJ’s Wholesale Club, Inc. is seeking vendors to gather information from firms providing IT contractors to evaluate and select a set of preferred partners. We understand that the BJ’s Wholesale Club, Inc. intends to select firm(s) that shall provide support for the IT Professional Services, augmenting the efforts of the State team. The firm(s) shall supply IT Professionals with experience in various skill set and technologies. In response to the requirements of this RFP, Systel shall be interested in providing the Agency with resources for the above mentioned categories.

Systel feels that it is capable and has all the qualifications needed to provide IT Professional Services to the BJ’s Wholesale Club, Inc. Our Professional IT Consultants includes but not limited to Project Management, Business Analysts, Developers, Technical Writer, Enterprise Data Architect and DBA. Systel staffs functional application specialists who can assist with the design and configuration of application functionality and technical specialists who can assist with customizations, building interfaces to other systems and technical troubleshooting. We also staff DBA’s who can perform a full range of technical services including performance tuning, database administration, web and application server administration, installations and operating system configuration.

Systel have performed similar tasks as requested under the scope of this RFP including but not limited to, temporary staffing of IT Professionals with experience in various skill set and technologies.

Systel’s consultants on average have about 7-10 years of overall industry experience, with at least 3-5 years of hands on experience working on various technologies with private and government agencies. Not only are our resources at Systel technically qualified and much superior to resources available in the market today but also our costs are significantly lower than the average provider of similar services.

Systel has been a world-class provider of IT consulting services to major companies throughout the world. Systel's clients are blue chip companies and also value its relationship with clients, and strive to build long-term relationships.

Systel’s experience and expertise derives from our full-time Public Sector consulting practice wherein our resources have assisted numerous Cities, Counties, State, University, K-12 and other Public Agencies in a variety of Information Systems projects. At present we have similar business

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relations for pre-negotiated contracts with the University of Oklahoma, University of Kansas, Baltimore County Public Schools, University of Texas - MD Anderson Cancer Center, State of Michigan, State of Ohio, King County, State of Mississippi and with State of Connecticut.

Systel takes pride in its team of IT Professional consultants who have an impeccable record of completing all projects successfully meeting critical deadlines, maintaining schedule commitments and budget constrains. We look forward to working with the BJ’s Wholesale Club, Inc. and thus developing a long-term relationship based on our commitment to providing the highest professional and quality standards.

Responses to Section 2 – Company Questions:

General Company Information

Legal Company Name: Systel Inc of DelawareDoing Business As: Systel Inc of DelawarePhysical Address of Principal Office: 600, Embassy Row NE STE 200City, State/Region, Zip/Postal Code Atlanta GA 30328Company Phone: 678-261-5220Fax: 678-623-5938Web site URL: http://www.systelinc.com/

D&B DUNS Number: 179562038Federal ID Tax Number: 38-3334302Legal structure: C CorporationYear established: 1997Number of employees: 260Is the company private or publically held?

Private

If public, provide symbol and trading exchange.

N/A

Office Locations: Please provide your primary support location for BJ’s and the city and state of any additional locations.

Please find below the details of the office locations

Do you qualify as a diverse supplier (minority-owned, women-owned, etc.)?

No

Please provide a brief history of your company.

Please find below the brief history of the company in the response draft

How many years has your company 13 years6

http://www.systelinc.com/


been doing business under its current name?Has your company ever been involved in any bankruptcy or reorganization proceedings?

No

Are there any judgments, claims, or arbitration proceedings or suits pending or outstanding against your organization or its officers within the last five years? If yes, please describe.

No

Has your organization filed any lawsuits or requested arbitration with regard to contracts within the last five years?

No

Please describe any merger and acquisition activity your company has been involved in within the last 10 years, including relevant details.

N/A

Are you currently a supplier to BJ’s Wholesale Club, Inc.? Is there a master service agreement in place?

No

If yes, what business units are you working with?

N/A

Is your company a subsidiary or affiliate of another firm? If so, what is the parent company name?

No

List all subsidiaries of your company. N/A

Please provide a statement establishing the company’s financial viability and all relevant details (i.e., certified or audited balance sheet, financial statements).

Systel is a Closely Held Corporation. Systel would provide the statement establishing the company’s financial viability and all relevant details (i.e., certified or audited balance sheet, financial statements) on request

Please describe your ability to partner with diverse suppliers.

Please find the ability to partner with diverse suppliers in the response draft

Please provide a description of services provided and areas of specialty.

Please find below the description of the services

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Company HistorySystel is an IT Solutions organization, headquartered in Atlanta, Georgia with operational presence in the US, Canada, United Kingdom, Germany and India. Founded in the year 1997, Systel is a leading Information Technology (IT) service provider in the nation. The company’s commitment is to provide innovation, value and complete customer satisfaction to its customers. The company has expanded its operations outside USA in new emerging markets with the ultimate goal of transforming itself into a global leader in the IT sector. We have offices in the Indian subcontinent in Hyderabad to help us deliver an expanded portfolio of services incorporating offshore outsourcing apart from exploring new business potential in the emerging markets of South East Asia and Europe. We at Systel offer a full suite of Information Technology services and solutions including but not limited to System Consulting, ERP (Enterprise Resource Planning) Implementation & Consulting, Customer Relationship Management, Project Management, Application Development & Management, Data Warehousing & Business Intelligence, Infrastructure Services, and Identity Management Services. Systel is fully capable of handling any work volume small, medium and large since our business model is laid on a scalable infrastructure driven by the latest technology, quality people and recognized standard processes.

Systel takes pride in having an impeccable record of completing all its projects successfully whether it involved T&M (Time and Materials) based consulting engagements or full scale turnkey implementations which spanned and encapsulated the entire software development process from the stages of requirement definition, systems design, application development, to systems implementation and maintenance. We have more than ten years of proven track record of successfully delivering innovative business and technology services to numerous satisfied clients in business, government and industry.Working collaboratively with our clients, we have helped raise Systel revenues to achieve immediate value and long term successes. Systel has a proven track revenues and taxes of $ 22 M in annual Sales for fiscal 2008.

ABOUT SYSTEL

Since our inception in 1997, Systel has been offering Information Technology specialists with the most current state of the art skills that are needed to meet our client’s requirements and their dynamic information technology environments. Our consultants have had an immaculate record of completing all projects successfully through technical expertise that encompasses a broad range of system development skills; from concept definition to systems development to integration and testing.

Systel recognizes that building and sustaining a strong staff team is a major factor in the success of any engagement. We’ve even established a unique recruiting objective for our Government Sector consulting work. Put simply, in advance of any specific project engagements, our recruiting team will contact and profile “all consultants nationwide that have Government (State, Local or Federal) IT consulting experience”. We have an internal database of more than 15,000 such IT professionals around the country.

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Our consultants average 10 years of industry experience and several years of government experience. A large number of our consultants spent a major part their entire career dedicated to serving the Public Sector.

COMPANY SNAPSHOT

Company Name Systel Incorporated Of DelawareWebsite WWW.SYSTELINC.COMBusiness Entity C CorporationState of Incorporation DelawareCompany Tax ID number 383334302Ownership Privately Held CorporationCorporate Headquarters 600 Embassy Row NE Suite 200

Atlanta, GA - 30328Phone Number: (678)-261-5220Fax: (678)-623-5938

Global Development Center Plot No. 50, 8-3-1084/1 & 1A,Floor II & III, Adj. to Karnaka Bank,Srinagar Colony, Hyderabad - 500073Andhra Pradesh, India Phone Number:+91-40-40101040 Fax:+91-40-40101044

Length Of Time In Business Over 12 Years, Established In 1997Primary Business Experience

System Consulting, ERP (Enterprise Resource Planning) Implementation & Consulting, Customer Relationship Management, Project Management, Application Development & Management, Data Warehousing, Business Intelligence, Infrastructure Services, and Identity Management Services.

Capabilities In System Consulting

Programmer Analysts, Database Administrators, Systems Programmers/Analyst, Project Managers, Technical Writer, Network Administrators, Network Support Analysts, Support Analysts, Web/GUI Developers, Systems Administrators, QA Testers, Business Analysts, Operations Analysts, Help Desk Analysts, and Information Architect.

Financial Status Systel Is Financially Very Stable And Has Never Filed For Bankruptcy, Never Been In Loan Default And Has No Pending Liens.

Office Locations:

Corporate Headquarters600 Embassy Row NE Suite 200Atlanta, GA - 30328

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Phone Number: (678)-261-5220Fax: (678)-623-5938

Global Development CenterPlot No. 50, 8-3-1084/1 & 1A,Floor II & III, Adj. to Karnataka Bank,Srinagar Colony, Hyderabad - 500073Andhra Pradesh, India Phone Number:+91-40-40101040 Fax:+91-40-40101044

The ability to partner with diverse suppliers Systel is capable enough to partner with diverse suppliers. Systel has around 250 suppliers working for different requirement for various skills set and experience level.

Description of services provided and areas of specialty

Primary Business ExperienceSystem Consulting, ERP (Enterprise Resource Planning) Implementation & Consulting, Customer Relationship Management, Project Management, Application Development & Management, Data Warehousing, Business Intelligence, Infrastructure Services, and Identity Management Services.

Capabilities in System ConsultingProgrammer Analysts, Database Administrators, Systems Programmers/Analyst, Project Managers, Technical Writer, Network Administrators, Network Support Analysts, Support Analysts, Web/GUI Developers, Systems Administrators, QA Testers, Business Analysts, Operations Analysts, Help Desk Analysts, and Information ArchitectSYSTEL’S IT PROFESSIONAL SERVICES EXPERTISESystel has many experienced and talented IT Professional consulting professionals with our trademark deep functional product knowledge and industry business process knowledge. Systel’ Technology team, ranges from project managers to deeply-skilled Senior Certified consultants, from infrastructure gurus to application engine developers, from process change consultants to experienced Application DBA’s. Systel always seeks to stay on top of future, releases and invests heavily in its consultants towards that end. Our expertise lies in the vast pool of experienced professionals who can deliver the best services in the industry and we work across the board.

Systel has improved the productivity of IT function by eliminating the administrative burden that interferes with operations. Our customer support team of Recruiter(s), Resource Manager(s) and Account Manager(s), have freed up to 40% of a customers time that otherwise is associated with employee orientation, motivation, administration, training, benefits, vacation and time off, recruiting, and counseling. Systel augments staff with highly qualified consultants who are experienced with the latest technology. Their professionalism and expertise add value to your company’s projects. We have a proven track record of recruiting the best talent for our clients at competitive prices. We

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understand the sense of urgency that is required to hire the right consultant in a timely manner to meet your technical and non-technical requirements.Our technical professionals possess the following skill sets: VB/SQL Server, .NET technology, ASP.NET, ADO.NET, VB.NET, Oracle, XSL, XSLT, PHP, MySQL, SAS, XML, JavaScript, Java, and J2EE technologies, Lotus Domino, C++, Oracle PL/SQL, Cold Fusion, Business Objects, Crystal Reports, or SAS and interface with other DBMS’s such as SQL Server. Our resources have completed tasks including but not limited to: Application Integration; Client/Server and Web-Based Application Programming; Configuration Management; Database Administration and Programming; Requirements Definition and Analysis.

TECHNOLOGY EXPERTISE

ERP/CRM Technologies SAP, Siebel, Peoplesoft, Oracle Applications, ClarifyBusiness Intelligence/DW Ab Initio, Informatica, Business Objects, DatastageFinancial Intelligence Hyperion, Cognos

Web and E-commerceASP.NET, C#, HTML, DHTML, XML, ADO, Java, JavaScript, JavaBeans, EJB, WebLogic, Websphere, VBScript, ActiveX, IIS, MTS, SOAP, Cold Fusion, Ajax, Web Services

Front-End Development - VB.NET, Visual Basic, Visual C++, MFC, SDK, C/C++, COM, DCOM, ATL, ABAP/4, Dexterity, RPG/400.

Back-End DatabaseMS SQL Server, SQL.NET, Oracle, Sybase, DB2, Informix, MS Access.

Oracle ToolsOracle 10G, 9i, Oracle DBA, PL/SQL, PERL, Pro*C, ETL, Oracle Discoverer, PSP, Java Script, Java, JDeveloper, Oracle Applications Server, Oracle Developer Suite.

Operating System ToolsUNIX, Windows, Windows NT, OS/400 ERWIN, Visual Source Safe, MS Office Suite.

Financial Information

Provide the following financial information for each of the last three years.

2007 2008 2009

Total Sales 14,828,12

115,098,74

09,877,874

Gross Profit 8,71,773 873,452 373463

Net Income 90552 68015 -16721

Accounts Receivables 2417292 1996236 1114317

Current Assets 2560747 2121885 1135321

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Total Assets 2658706 2210603 1212786

Accounts Payable 1369134 1004691 681984

Current Liabilities 2240053 1729296 761991

Total Liabilities 2264553 1748435 767338

Total Stockholders’ Equities 394153 462168 443448

% of Total Revenue from IT Services

98% 98% 98%

% of Total Revenue from Retail Clients

42.70% 38.50% 33.40%

For your most recent fiscal year, what percentage of revenue comes from your top 5 customers?

% of Revenue

Genpact Process solutions LLC

23.53%

Mahindra Satyam Ltd

7.00%

Cognizant Technology Solutions In

6.23%

HCL America Inc

5.13%

Tek Systems Inc

4.44%

Total

For your most recent fiscal year, what percent of your revenue came from providing contractors versus providing other types of services such as recruiting, serving as a Managed Service Provider (MSP), licensing Vendor Management Software (VMS) software, etc?

99% contracting

Have there been any No

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acquisitions/divestitures or significant changes in ownership/management in the past 3 years?Please indicate whether your company has been involved as a defendant in any administrative complaint involving employment discrimination, business operations, provision of services and/or any lawsuit in the past three years. If your company has been a defendant in such action, please furnish the following details regardless of outcome: date initiated, name of plaintiff, description of complaint/lawsuit, and current status of complaint/lawsuit.

No

Experience

How long have you been providing contractors in your specialty(ies)?

13 years

How many contractors did you place in your specialty(ies) in each of the last three (3) years? List by specialties.

Please find below the details of the placements in the last three years.

How many total contractors do you manage weekly?

70

How many clients do you have? List your most important clients.

Please find below the details in the response draft

List current retail clients.If you have previously furnished contingent workers to BJ’s, please indicate:

a. The number of years providing contractors and the number of placements for each of the past 2 years.

b. The names of up to 5 individuals who are still employed by BJ’s and who have knowledge of your performance.

No

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c. An assessment of the current

relationship between your company and BJ’s.

Contractors Placement in each of the last three (3) years

2007 : 209 2008 : 123 2009 : 93

List of Clients and the most important clients

Systel has over 40 clients. Some of our esteemed clients include:

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GOVERNMENT AGENCIES WE’VE WORKED WITH

SATE OF OHIO, OFFICE OF INFORMATION TECHNOLOGYSTATE OF MICHIGAN, DEPARTMENT OF INFORMATION TECHNOLOGYSTATE OF MICHIGAN, DEPARTMENT OF TREASURYWAYNE COUNTY HEALTH SYSTEM, MICHIGANDETROIT PUBLIC SCHOOLS, MICHIGANSTATE OF MARYLAND, DEPARTMENT OF HEALTHSTATE OF MARYLAND, DEPARTMENT OF EDUCATIONUS DEPARTMENT OF HEALTH, WASHINGTON DCUS DEPARTMENT OF EDUCATION, WASHINGTON D.CINTERNAL REVENUE SERVICE, WASHINGTON D.CSTATE OF FLORIDA, DEPARTMENT OF EDUCATIONMIAMI DADE COUNTY, FLORIDASTATE OF PENSYLVANNIA, DEPARTMENT OF EDUCATION

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Responses to Section 3 – Proposal Questions:

References

List three current customers. Provide companies of like scope and scale to BJ’s that we can contact directly. Please include Company Name, Contact Name, Phone Number, and a brief description of the project.

Please find below the details of the customers and the brief description in the response draft

List of three current customers

COMPANY BACKGROUND: GENPACT a company majority owned by GE is a leading provider of Business Services & Technology Solutions to the entire GE entities world wide. GENPACT provides ERP solution to GE businesses in Banking & Finance (GE Money, GE Commercial Finance), Insurance (GENWORTH), Manufacturing (GE Aircraft Engines), Transportation (GE Transportation, GE Rail), and Automotive (GE Motor). Operating in ten countries, GENPACT has over 27,000 highly skilled associates specialized by industry. Systel is the Preferred Staffing Partner and is one of the largest vendors to GENPACT world wide. NAME: Biplab AdhyaTITLE: VP Sales (North America)ADDRESS: 40, Old Ridge Bury Road, Danbury, CT 06810.PHONE NUMBER: (404) 457 2022SCOPE OF WORK: Provide consulting resources for projects which GENPACT executes in PeopleSoft world wide. Typically these projects are Global roll outs which involve implementation, upgrade, maintenance etc. In the current scope we have provided resources across modules (FINANCE, HUMAN RESOURCES, MANUFACTURING,DISTRIBUTION,WAREHOUSE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT) with skills ranging from Project Manager, Functional Lead / Technical Lead, Functional Consultant, Business Analyst, Technical Developer, DBA with PeopleSoft Applications as core skill set. DURATION OF CONTRACT: Ongoing ContractSTART DATE OF SERVICE: 11/10/2003TOTAL NUMBER OF CONSULTANTS PROVIDED: Systel has staffed over 200 IT Professional resources, IT Systems / Applications (Functional, Technical, DBA) world wide (US, Canada, Mexico, Europe, and Asia Pacific) since 2004 on GENPACT projects.

COMPANY BACKGROUND: Cognizant Technology Solutions a leading global technology solutions company delivering business solutions to its clients worldwide headquartered in Teaneck, N.J. Cognizant was founded in 1994 as an IT development and maintenance services arm of The Dun & Bradstreet Corporation. The company is focused consulting, infrastructure and business process outsourcing services.NAME: Atish MitraTITLE: Sr.Manager

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ADDRESS: 500 Frank W. Burr Boulevard, Teaneck, NJ 07666PHONE NUMBER: (201) 801-0233SCOPE OF WORK: Provide consulting resources for projects which Cognizant Technology Services to execute projects for various clients of CTS. Typically these projects involve implementation, upgrade, maintenance etc. In the current scope we have provided resources over various technologies both Technical and Functional resources. Systel has provided overall 80 qualified resources with various capabilities such as Programmer Analysts, Database Administrators, Systems Programmers/Analyst, Project Managers, Technical Writer, Network Administrators, Network Support Analysts, Support Analysts, Web/GUI Developers, Systems Administrators, QA Testers, Business Analysts, Operations Analysts, Help Desk Analysts, Information Architect.DURATION OF CONTRACT: Ongoing Contract: 12months (Renewable)PERIOD OF SERVICE: 1/14/06 – 1/13/10TOTAL NUMBER OF CONSULTANTS PROVIDED – Systel has provided overall 60 resources for 2008 who have worked in various Capacities and on wide range of technologies including ERP/CRM, Business Intelligence, Web Technologies and Ecommerce, database and networking.

COMPANY BACKGROUND: The University of Texas M. D. Anderson Cancer Center is one of the nation's original three comprehensive cancer centers established by the National Cancer Act. It is both a degree-granting academic institution and a cancer treatment and research center located in the Texas Medical Center in Houston, Texas. NAME: Ms. Paige Matthews. TITLE: Sr. Account Manager ADDRESS: 2450 Holcombe, Houston, Texas 77021PHONE NUMBER: 281-797-9550SCOPE OF WORK: Provide consulting resources for various project for ongoing implementation and support project with skilled resources ranging from Functional Lead / Technical Lead, Functional Consultant, Technical Developer. DURATION OF CONTRACT: Ongoing ContractSTART DATE OF SERVICE: 09/28/2007TOTAL NUMBER OF CONSULTANTS PROVIDED: Systel has staffed 15 Consultants on various assignments of M.D. Anderson Cancer center. Systel has been working with M.D. Anderson Cancer Center since 2007 and has since provided resources on various assignments who have worked in various capacities such as Project Managers, Business & Systems Analysts, Technical Architects, Project Leaders, System Administrators, Network Administrators, Database Administrators, Application Developers, Web Developers, Client Server Specialists, Mainframe Specialists, Data Modelers, Integration Specialists, Quality Assurance & Testing Specialists.

General InformationProvide a summary of your firm's understanding of the requirements, scope of work, and services to be provided.

Please find below the description of the Systel’s understanding, work plan, scope and services provided

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How many IT placements does your firm do per year by region?

100 % in North America region

What percentage of your contractors are W-2 employees?

50 %

What percentage of your business is time-and-material? Fixed price?

90 % : 10 %

What is the average number of days it requires to staff a position?

Average duration would be one working day.

What percentage of your business is dedicated specifically to staffing IT positions?

98 %

What is your typical client profile? For example, do you work more with small- to medium-size businesses or do you specialize in large Fortune 100 companies?

Please find below the description of Systel’s Client Profile

Please describe your account management strategy. For example, will a dedicated account manager be assigned? How often are in-person review meetings held? Please provide details around the specific service models you provide and the corresponding spend levels required.

Please find below the account management strategy Description

What is your policy for the placement of contractors on a permanent basis?

The policy for the placement of contractorsOn a permanent basis

Does your firm conduct background checks on contractors? Please describe your standard policy.

Yes, Please find the description below regarding Systel’s standard policy for conducting background checks.

How does your company identify/recruit candidates?

Please find below the companies recruitment process

How does your company identify rare or hard-to-find skills?

Please find the description below

How do you ensure a diverse candidate pool?


How many candidates do you currently have available?

Systel has a diverse pool of database which maintains various candidate profile with different technical skill set and experience level.

How do you qualify a candidate? Please find the description below

Is your company able to provide background checks or drug

Yes, Please find the descriptions below.

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screening? If so, describe your capabilitiesDescribe your company’s skills testing capabilities and your ability to share the results with BJ’s.


Describe the benefits you provided to contractors.


Describe any training available to contractors.


Describe any other methods used to retain contractors.

The description of employee retention programs and methods are mentioned below.

How many recruiters do you have? What is the average level of experience?

15 recruiters with an average 3 + years of experience

How many account managers do you have? What is the average level of experience?

5 account managers with an average 5 + years of experience

SYSTEL’S WORK PLAN

Systel’s work plan, objectives are to support the BJ’s Wholesale Club, Inc. which would be in the interest of the company and would ensure good Return of Investment. In the recent past we have had strategic consultant work with various institutions, financial / investment banks to provide resources and direction in various projects including development and support. Systel intends to provide similar quality resources which would enable them to implement and support on-going changes and to achieve successful completion of the project in accordance with the scope of work.

SYSTEL’S PROGRAM PLAN AND MANAGEMENT APPROACH

Systel approach for the current needs of the Agency shall involve working with the Agency remotely from its offices in Atlanta, Georgia and out of its support center in Hyderabad, India. To ensure consistency in quality and continuous partnership with our Clients, such as the Agency, Systel shall assign an Account Manager to work exclusively with the account as a front-end interface to requirements and requirement fulfillment. The Systel Account Manager shall establish a schedule of regular check-ins, either on-site or by telephone or email, in accordance with specifications by the Agency and shall be overall responsible for the engagement with the Agency, ensuring promptness in each requisition response or task order issued. It shall be the role of the

19


Account Manager to act as a Single Point of Contact for the client and shall serve as a one-to-one liaison with the Agency. Systel’s Account Manager shall be responsible for participating in weekly status meetings with the Agency to discuss and develop strategies for meeting existing and emerging requirements, and to review the work performed by exiting Contractors. Additionally, the VP of Sales and the AVP - Sales with the AM, shall meet with the Agency on a monthly basis to review account activities.

At Systel, we are committed to working with Clients to understand their business inside and out and to earn a level of trust that goes beyond the typical client/supplier relationship. We enjoy a lasting, ongoing relationship with both our Clients and Candidates and consider ourselves a partner in their success. Our desire is not to be just a vendor to any organization or applicant but to be a valued and trusted business partner. We know we must earn this recognition and we are very confident in our ability to do so. Our goal is to be a valued proactive member of our client team and a partner in their technical endeavors. We focus on speed of execution, overall responsiveness to changing project demands, and in general, exceeding our customers' expectations. Systel is a flexible Company to work with. We enjoy finding creative ways to partner with our customers and help them meet the changing demands of managing their business. We are ready to dedicate the necessary resources to ensure that the Agency’s current IT needs identified in this proposal are met. From a viewpoint of cost, Systel understands the special needs of Customers such as the Agency to bring in quality resources and reducing overall dollar spent on hiring these resources. We therefore bring special cost benefit to companies such as the Agency, by offering the lowest possible markup percentage on rates.

SYSTEL’S RESOURCE MANAGEMENT TEAMS - DELIVERING QUALITY RESOURCES

Systel’s RM Team is one of the best-trained professional recruiting teams in the business and each day, more than 35-40 Systel Recruiters and Consulting Managers commit them to meeting client needs for IT skills, so while the market for IT talent may be challenging, Systel has the resources, the technology and the people to ensure success. Our Recruiting Practice involves deploying recruiting resources in one single location in India and headed by the leadership team in Atlanta, GA, to actively search out the skilled talent from the local pool to meet individual requirements. All of Systel’s Recruiters have been trained in professional recruiting techniques and sales skills in order to uncover and attract the most qualified Candidates.

Our commitment to flexibility, thoroughness and professionalism ensure that the needs of the Agency will be met through the life of the contract. Systel’s RM Team comprises of 5 independent technologies specific smaller teams including a Web Development Team, BI/DW Team, ERP & Integration Technologies Team, Infrastructure, Database Development & QA Team, and Engineering Services and Legacy Applications Team. Each of these teams is lead by a Resource Manager and is supported by 5-7 Recruiters. Requirements, for instance such as SAP R/3 is assigned to the ERP/Integration Technologies Team and the Resource Manager assigns a Recruiter(s) to find potential Candidates for the requirement. So, all our Recruiters possess

20


knowledge in the specific field they recruit in and thus have extremely distinguished experience & expertise in finding the right resources.

COMMUNICATION WITH THE AGENCY

Systel shall maintain effective communications with the customer through e-mail and telephone and in order to provide efficient and effective service to the former, we shall appoint an Account Manager to work as a Single Point of Contact for the Agency. We shall align individual Resource Manager(s), just as we have done in other similar engagements, to each Account Manager who in turn shall work with a team of Technical Recruiters in fulfilling every single technical and functional resource requisition that shall be released by the customer. Our dedicated Account Managers, Resource Team and Executive Management shall be on the call to attend meetings scheduled with IT and customer business areas to assist the Agency in smoothly transitioning work between agencies. Systel’s offshore support center in Hyderabad, India which employs around 60-70 employees, comprising mostly of support staff from a Recruiting and Resource Management perspective, shall act as a Support Center, and thus are adept at handling any volume of work assigned.

Typical client profile:Systel specializes in working with large Fortune 100 companies. Systel has been a world-class provider of IT consulting services to major companies throughout the world. Systel's clients are blue chip companies and also value its relationship with clients, and strive to build long-term relationships. Systel’s experience and expertise derives from our full-time Public Sector consulting practice wherein our resources have assisted numerous Cities, Counties, State, University, K-12 and other Public Agencies in a variety of Information Systems projects.

Account management strategySystel has outlined an Account Management Team structured to service all client service requirements and it is the role of the Account Manager to act as a single point of contact for the client. The Account Manager communicates the changing needs of the client to the support staff. We align individual Resource Manager(s) to each Account Manager who in turn works with a team of Technical Recruiters in fulfilling every single technical and functional resource requisition that is released by the customer. These Resource Manager(s) work with dedicated Account Managers to fulfill requests for highly skilled and qualified individual resources within a prescribed timeframe locally and globally. They also work closely with the Account Managers to replace assigned persons on the shortest possible notice. Our dedicated Account Managers, Resource Team and Executive Management is on the call to attend meetings scheduled with IT and customer business areas and as such our entire team of professionals consistently work towards delivering services and solutions within time and within budget and to customers satisfaction.

Background checks on contractors or drug screeningPersonal/Professional, Educational Reference Checks, & Employment Verification - Systel

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painstakingly verifies and screens its Candidates, delivering razor sharp focus to meet individual needs. Systel verifies all levels of education included on an application. A minimum of a Bachelors degree is required of all eligible Candidates. Systel also requires the verification of personal and professional references on all new Employees. Systel verifies the three previous employers or past five year’s employment. In doing employment verification, we use the professional expertise of a professional firm, CLUSO to assist us in all potential Employees background checks.

Drug Test & Criminal Record Check - Employment Candidates must successfully pass a pre-assignment forensic drug test (Urinalysis) within the 30 days prior to the beginning of the assignment. The drug test is conducted by a forensic laboratory certified by the National Institute of Drug Abuse (NIDA) of the US Department of Health and Human Services. In the event of test failure, the individual shall not be offered employment. A check for felony and misdemeanor criminal convictions shall be conducted in all Counties of State(s) where the Employee has resided, has been employed, or attended school for the past five years.

Systel’s Recruitment Process - identify/recruit candidates

As an “IT Consulting Services” firm, Systel has developed a proven and repeatable recruitment practice that ensures the qualification and hiring of professionals that appropriately satisfy Client requirements. Systel places a strong emphasis on our recruiting and screening process and thus we have crafted a “Multi-Tier” placement and recruiting system so that our Clients get the right people with the skill sets they desire. Screen Interview & Technical Interview With The Consultant - Systel starts with examining the Candidate’s aptitude for consulting and verifies information on his/her resume and preliminary judgments are made about the Candidate's experience and education as well as personal interests. After the initial interview a recommendation is made to management regarding the Candidate's viability. Subsequently, a Project Manager or a Senior Consultant from the same technical domain performs a technical interview to assess the Candidate's skill levels as well as verify information on the Candidate’s resume. Systel uses a variety of tools to evaluate the skills of our employment Candidates: Technical Preliminary Interview - Provides telephone or face to face technical evaluation interviews with our Candidates and submits interview summaries to our technical Recruiting Managers; Customized Tests - If a skill set is specific enough to warrant a customized test, Systel may utilize written tests that incorporate Client input; Automated/On-Line Testing Services - Systel uses Online Skill Inventory And Analysis Tests, and CBT to evaluate potential Candidates skills and experience levels.

Conducting Management Interviews With The Consultants - Systel subsequently, conducts both a professional and a management interview on all Candidates. Care is taken to ensure that the Candidate has excellent interpersonal and presentation skills as well as the positive attitude that is characteristic of all of our Consultants. Furthermore, information about the assignment is conveyed to the Consultant to ensure that the Consultant is sufficiently aware of his/her role.

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Personal/Professional, Educational Reference Checks, & Employment Verification - Systel painstakingly verifies and screens its Candidates, delivering razor sharp focus to meet individual needs. Systel verifies all levels of education included on an application. A minimum of a Bachelors degree is required of all eligible Candidates. Systel also requires the verification of personal and professional references on all new Employees. Systel verifies the three previous employers or past five year’s employment. In doing employment verification, we use the professional expertise of a professional firm, CLUSO to assist us in all potential Employees background checks.Drug Test & Criminal Record Check - Employment Candidates must successfully pass a pre-assignment forensic drug test (Urinalysis) within the 30 days prior to the beginning of the assignment. The drug test is conducted by a forensic laboratory certified by the National Institute of Drug Abuse (NIDA) of the US Department of Health and Human Services. In the event of test failure, the individual shall not be offered employment. A check for felony and misdemeanor criminal convictions shall be conducted in all Counties of State(s) where the Employee has resided, has been employed, or attended school for the past five years.

Assignment Orientation & Right To Work Confirmation - Before being assigned to a particular Client, Systel ensures that there is an appropriate fit between the Client and the employment Candidate. Therefore, if a Candidate is being considered for a particular assignment, Systel provides overview of the assignment that address considerations such as dress code, vacation, work hours, on-call requirements, etc. If any aspect of the assignment is not palatable to the employment Candidate, that individual is not submitted for Client consideration. At the time of employment application, Systel verifies Citizenship or Permanent Residency, or Workers Visa status, and maintains verification of employability as required by the U.S. Department of Justice through Form I-9. In the event that H-1B Visa sponsorship is required and the applicant is selected for employment, Systel’s internal legal counsel pursues sponsorship through the appropriate regulatory bodies.

Identifying rare or hard-to-find skillsAll of Systel’s Recruiters have been trained in professional recruiting techniques and sales skills in order to uncover and attract the most qualified Candidates. Our commitment to flexibility, thoroughness and professionalism ensure that the needs of the Agency even for the requirement which is rare or hard to find skills will be met through the life of the contract. Besides Systel have around 350 vendors capable of providing skill sets in the diverse area of Technology with different experience levels. Whenever there is a requirement, which is Rare or hard to find skills, we send across the requirement to the capable vendors and do a research in the pool of Database which we maintain and ensure to get 1 or 2 right fit to the client.

Diverse candidate poolSystel has a digital library, RESUME DB, in which all the resumes and details are posted at [email protected] on a regular basis and managed periodically.

Qualifying a candidateWe at Systel strive for a 100 % match of skills and experience and do not submit a resource unless it meets the criteria. Once we have a detailed understanding communicated across the

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mailto:[email protected]


team, we then focus on finding just “One (1) or Two (2)” good fits for the position. We do this by a tiered recruiting approach wherein, we qualify Candidates not only by preliminary interviews, but also by extensive technical interviews before we submit them to the customer. However, any prospective Candidate, who doesn’t meet the 100 % skill match, is eliminated from consideration and is not submitted to the customer. Systel has perfected finding the right person for the job and we have the technologies, databases, networking intelligence and experienced recruiting personnel to find the right person for specific IT needs requested in this RFP.

Company’s skills testing capabilities and your ability to share the results with BJ’sSystel follows a comprehensive procedure of testing each Candidate’s technical and educational qualifications and in doing so we start with examining the Candidate’s aptitude for consulting opportunities and verify information on his/her resume and preliminary judgments are made about the Candidate’s experience and education as well as personal interests. After the initial interview a recommendation is made to management regarding the Candidate’s viability, before he is put to a technical examination. Subsequently, a Project Manager or a Senior Consultant from the same technical domain performs a technical interview to assess the Candidate’s skill levels as well as verify information on the Candidate’s resume. Systel also uses a variety of tools to evaluate the technical skills of our employment Candidates: Technical Preliminary Interview - Provides telephone or face to face technical evaluation interviews with our Candidates and submits interview summaries to our technical Recruiting Managers; Customized Tests - If a skill set is specific enough to warrant a customized test, Systel may utilize written tests that incorporate client input; Automated/On-Line Testing Services - Systel uses Online Skill Inventory And Analysis Tests, and Computer Based Testing to evaluate potential Candidates skills and experience levels.

Benefits provided to contractors and other methods used to retain contractors.We at Systel believe that one of the key ways to retain top-notch Consultants is to provide them with top-notch benefits. All Systel employees, regardless of their project status, receive full benefits. In this way, Systel is able to recruit the best Consultants and provide our Clients with a mobile workforce of specialists to quickly and efficiently respond to their requirements. Our extensive benefit program and emphasis on employee relations allow Systel to attract and retain stellar Consultants. Additionally, all Systel employees receive an annual salary and performance review corresponding to their hire date with the Company. All of our employees receive the following benefits: Medical and Dental Coverage for Employee and Dependants; Long & Short Term Disability Coverage; Group Life Insurance; A 401K Savings Plan; 2 Weeks Paid Vacation, 6 Paid Holidays, a Variety of Referral And Project Retention Bonuses; Training; Legal Fees And Processing; and Regular Company Dinners, Seminars, Picnics and Team Building Functions. We provide a maximum of 5 working days per illness or per incident when illness or injury of a member of the immediate family requires the employee's presence. In case of a prolonged medical or health emergency, the employee is also granted leave without pay but is determined on a case by case basis by his immediate supervisor and company management. At Systel, sick leaves may be used when employees are unable to perform employment duties because of

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sickness, disability, or injury. Systel’s employees may also use sick leave for medical and dental appointments of immediate family members if their presence is required. Systel provides annual vacation leave with pay to all eligible full and part-time employees and all regular, benefits-eligible, full and part-time employees are eligible to accrue paid vacation time beginning on the date of hire. Typically all employees earn 10 days of paid vacation each year which can be used to rest and relax and get away from the demands of the workplace. Systel offers other benefits such as Workmen Compensation, Employer Liability Insurance, Life Term Insurance, Accidental Death and Dismemberment Insurance, Short Term Disability Insurance, Long Term Disability Insurance. In addition, we offer our employee with 401 K retirement investment option starting from the first day of the month following hire date, or on the hire date if it falls on the first of the month and company contributions are made based on a percentage of salary, and varies according to years of employment with the firm.

Training available to contractors

Systel believes in bringing together the best and brightest talents we can find in the industry - people who are passionate about their skills and can bring a diverse background to a dynamic team. We also believe in the constancy of learning and it’s one of the key reasons why we’ve been successful over the past few years. Our employees keep pace with the rapidly changing industry by staying ahead of the learning curve. We provide the tools, information, and support our people need to expand their knowledge base and continue to grow. At Systel the effort is to constantly raise the levels of competency and capabilities of its people by providing the necessary learning inputs and a conducive environment for both professional and personal growth. The technical skills of our Consultants are continually upgraded through a variety of training programs, workshops and seminars. Training activities at Systel encompass continuous orientation on the latest in Software Technologies, Software Development Methodologies, Quality Assurance and Management, and Project Management. We understand that our people are at the core of our success and thus, by providing a challenging work environment, Systel helps attract and retain a diverse pool of best available talent. Systel takes great care to recruit the best people available in India and abroad and furthermore, Systel’s in-house training facility, based out of Atlanta, focuses on continuous value addition to its intellectual and knowledge resources. By giving unlimited access to the latest in technology, Systel helps its people stay at the leading edge of software programming and engineering skills.Account Management

Describe your account management structure. Include an organizational chart.

Please find below the Organization chart and the Account management structure

Identify the primary individual who will oversee the relationship with BJ’s. Include name, title, address, phone, fax, email, and a description of their account responsibilities and

Please find below the details of the primary individual.

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qualifications.Identify any additional personnel who will be supporting BJ’s. Include name, title, phone, email and a description of their roles and responsibilities.

Please find the details and description of the person who will be supporting BJ’s.

What is your preferred job order receipt process?

Please find below the job order receipt process.

How do you match a candidate to a job order to ensure the requirements are met? Please find the description belowDescribe your resume submittal to selection process. Please find the description belowDescribe your on-boarding process once a candidate is selected. Please find the description belowHow do you minimize co-employment issues? Please find the description belowDescribe your contractor management process. Please find the description belowDescribe your issue resolution process. Please find the description below

Organizational chart and Account Management structure:

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SYSTEL’S DELIVERY STRUCTURE IN CONSULTING ENGAGEMENTS

Systel employs a team of about 60 support team members working out of its corporate headquarters in Atlanta, Georgia and its offshore development center in Hyderabad, India. This staff comprises of Account Managers, Resource Managers, Technical Managers, Solution Architects, and Technical Recruiters. These members work under the leadership of Sales Managers, AVP – Sales, and EVP – Sales in their own vertical and horizontal domains. Systel has outlined an Account Management Team structured to service all client service requirements and it is the role of the Account Manager to act as a single point of contact for the client. The Account Manager communicates the changing needs of the client to the support staff. We align individual Resource Manager(s) to each Account Manager who in turn works with a team of Technical Recruiters in fulfilling every single technical and functional resource requisition that is released by the customer. These Resource Manager(s) work with dedicated Account Managers to fulfill requests for highly skilled and qualified individual resources within a prescribed timeframe locally and globally. They also work closely with the Account Managers to replace assigned persons on the shortest possible notice.

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Our dedicated Account Managers, Resource Team and Executive Management is on the call to attend meetings scheduled with IT and customer business areas and as such our entire team of professionals consistently work towards delivering services and solutions within time and within budget and to customers satisfaction.

Key Personal Resume:

NAME OF PRINCIPAL MADHU CHINTALAPATITITLE WITH FIRM PRESIDENTENGAGEMENT IN THE CONTRACT FROM AWARD UNTIL PROJECT DELIVERYOWNERSHIP 100% OWNED AND OPERATEDROLE IN THE CONTRACT Overall Management, Supervision Of A Customer

Engagement From An Operational Standpoint And Ensuring That Overall Project Goals Are Being Met In Accordance With Laid Objectives.

NAME OF PRINCIPAL BRAJ NAYAKTITLE WITH FIRM EVP –SALES &DeliveryENGAGEMENT IN THE CONTRACT FROM AWARD UNTIL PROJECT DELIVERYOWNERSHIP NO OWNERSHIP IN THE FIRMROLE IN THE CONTRACT Shall Manage All Aspects Of The Solution/Service

Delivery And Is The Main Point Of Contact For The Client, The Account Team And Shall Be The Responsible For The Account Being Managed In The Most Effective Way, In Line With Agreed Service Levels With The Customer.Shall Maintain Contact With Consultants During Engagements To Remain Aware Of Project Status, Gather Feedback From Consultant And Client About Progress/Performance, Help Resolve Any Issues, And Elevate Issues To Executive Management If Necessary.Shall Work Closely With The Recruiting And Support Team Nationally And Internationally Of Resource Managers And Technical Recruiters In Ensuring That We Are Meeting Company Standards For Resource Submittals In Addition To Delivering Quality Profiles Against Resource Requisitions. Shall Hold Regular Project Status Meetings With Customer For The Duration Of The Engagement To Track Actual Progress Against The Project Schedule. Timely Submitted Quarterly Reports Including Sub-Contractor Assignment Reports, Process Improvement Reports, and Problem Identification Reports.

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Job order receipt process:Systel has a standard job order receipt process in place .Systel ensures that the job order receipt process is in line with the SLA’s which is in place between the client and Systel. This job order receipt process exceeds customer’s expectation and also ensures customer satisfaction. How do you match a candidate to a job order to ensure the requirements are met?Systel has a standard process in place to match the client’s requirement and ensure all task and deliverables are met in the expected time frame, which is in line with the work order contract.

Describe your resume submittal to selection process.Systel follows a comprehensive procedure of testing each Candidate’s technical and educational qualifications and in doing so we start with examining the Candidate’s aptitude for consulting opportunities and verify information on his/her resume and preliminary judgments are made about the Candidate’s experience and education as well as personal interests. After the initial interview a recommendation is made to management regarding the Candidate’s viability, before he is put to a technical examination. Subsequently, a Project Manager or a Senior Consultant from the same technical domain performs a technical interview to assess the Candidate’s skill levels as well as verify information on the Candidate’s resume. Systel also uses a variety of tools to evaluate the technical skills of our employment Candidates: Technical Preliminary Interview - Provides telephone or face to face technical evaluation interviews with our Candidates and submits interview summaries to our technical Recruiting Managers; Customized Tests - If a skill set is specific enough to warrant a customized test, Systel may utilize written tests that incorporate client input; Automated/On-Line Testing Services - Systel uses Online Skill Inventory And Analysis Tests, and Computer Based Testing to evaluate potential Candidates skills and experience levels. Systel painstakingly verifies and screens its Candidates, delivering razor sharp focus to meet individual needs. Systel verifies all levels of education included on an application. A minimum of a Bachelors degree is required of all eligible Candidates. Systel also requires the verification of personal and professional references on all new employees. Systel verifies the three previous employers or past five year’s employment. As an eligibility criterion for all employees, our Candidates must successfully pass a pre-assignment forensic drug test (Urinalysis) within the 30 days prior to the beginning of an assignment. In the event of test failure, the individual is not offered employment. A check for felony and misdemeanor criminal convictions shall be conducted in all Counties of State(s) where the employee has resided, has been employed, or attended school for the past five years. We also take additional steps to assure that we match our Candidates to your needs. Understanding your business climate and needs is a critical step in developing your business solutions. Because Systel’s Consultants have extensive experience working with all types of corporate environments and employment needs, they can quickly evaluate your Company’s technical environment, corporate culture and development philosophies as well as interpret your requirements. This ability allows us to exceed Customer’s expectations. When we receive a request, we apply this enhanced understanding in finding the

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right Candidate for the job, who has the ability to adapt to the existing technological and cultural environment.

Describe your on-boarding process once a candidate is selected.

Assignment Orientation & Right to Work Confirmation –

Before being assigned to a particular Client, Systel ensures that there is an appropriate fit between the Client and the employment Candidate. Therefore, if a Candidate is being considered for a particular assignment, Systel provides overview of the assignment that address considerations such as dress code, vacation, work hours, on-call requirements, etc. If any aspect of the assignment is not palatable to the employment Candidate, that individual is not submitted for Client consideration. At the time of employment application, Systel verifies Citizenship or Permanent Residency, or Workers Visa status, and maintains verification of employability as required by the U.S. Department of Justice through Form I-9. In the event that H-1B Visa sponsorship is required and the applicant is selected for employment, Systel’s internal legal counsel pursues sponsorship through the appropriate regulatory bodies.

Once a candidate is selected and confirmed, the Purchase order or the sales order from the client is in place. The reporting process and the joining formalities is done from the client’s end and the confirmation is been accepted by the Company.

Contractor management process, issue resolution process, co-employment issues:Systel has an Employee relationship department which ensures the contractor management process, issue resolution process and co-employment issues.

Performance Tracking

Please describe the standard procedure for requesting temporary workers and associated SLAs in that process.

Please find below the standard procedure for requesting temporary workers requirement and associated standard SLAs in place

What key performance indicators (KPIs) does your company track on contractors from project to project? Is this information available?

Please find the key performance indicators that the company tracks on contractors form project to project.

What standard reports are provided to your clients as part of an

The Standard report and Timesheet format is attached

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engagement? below What reports are generated on a regular basis to gauge the performance of the individual contractors and the overall health of the account?

Please find the description on reporting system of the contractor and the account.

What is the process and policy for replacing workers who do not perform as expected?

Please find the description of the policy for replacement below.

Describe your ability to provide performance tracking (e.g., request to submittal rate, interview to fill rate, turnover rate, etc.)

Systel has a standard process of maintaining the performance of their contactors and can be provided to the client on request.

Describe your ability to provide placement data (e.g. contractor name, supervisor name, location, start date, end date, billing rate, etc.)

Systel can provide the placement data on request from BJ’s

Describe your ability to provide ad-hoc reports.

Systel has the capability to provide ad-hoc reports as per the BJ’s requirement and please find the description of these reports below.

Please describe the standard procedure for requesting temporary workers and associated SLAs in that process.Whenever there is a request or requirement from the client, the work order contract is addressed in a standard process which is in line with the SLA’s. Systel ensures that, all the SLA’s are met during the delivery process and also the organic and inorganic changes are made accordingly. Systel also follows a standard process of Statement of work which is agreed upon by the contractor and the company as per the contract.The standard SLA’s process associated for the temporary IT staffing is attached below

Standard format and Key Points of SLA:

Developed controls around vendors sub’ processes impacting our service delivery Severity rating assigned for each SLA’s. Recurrence of Severity 1 can lead to termination of the

Partnership Agreement. Introduced Penalties against key performance parameters impacting our service delivery

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Service Level Agreement with Partners - OPERATING

Process Sub-ProcessActivity

Metric Service Level(Yield)

Severity Penalty Bonus Remarks

Compliance Guidelines for suppliersPartners to comply with the below guidelines

Partners to ensure that no vendor resource has crossed over 12 months of deployment on the same Projects, esp. onsite unless approved by the client Partners to ensure all that all the required documents are signed and submitted to client at the

time of resource on boarding: Partner cannot submit us ex-client resource unless prior approval is taken form the client sourcing

team. Monthly report to be published by partners on compliance

Vendor Resource Guidelines

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Requirements Vendor Resource

MIS / Reporting – Performance Dashboard:Process Sub-Process Metric Severity Service

Level(Yield)

Screening Fulfillment Rate

(Positions fulfilled )/(Total inflow of resumes)

On-Boarding

Background check

Service Delivery

Performance

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Exit Termination

Attrition

MIS / Reporting – Partner Competency Snapshot:

Partner

Oracle Tech

Oracle Func

SAP

Hyperion

Cognos

Web Tech

Siebel

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What key performance indicators (KPIs) does your company track on contractors from project to project? Is this information available?Systel has a standard database of various consultant performance sheets which includes the performance and the feedback during the contract from the customer, revenue that has been generated, also the performance sheet approved by the Project Managers. Systel has a standard Timesheet management in place to ensure 100% quality delivery and customer satisfaction.

Standard report format which are provided to our clients as part of an engagement

EMPLOYEE WEEKLY TIME SHEET

Activity Period (mm / dd / yyyy) Employee Name Project NameFrom To

Client Name Client Supervisor Name Systel Supervisor Name

Description of Activity performed ↓ Date →

Mon Tue Wed Thu Fri Sat Sun

Total Activity hours →

Total activity hours for the week: _____________ Remarks: ___________________________________________________________________________

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________________________________ ___________________________________ _____________________________ Employee’s Signature Client Supervisor Signature Systel Supervisor’s Signature Date: / / Date: / / Date: / /

What reports are generated on a regular basis to gauge the performance of the individual contractors and the overall health of the account?We ensure total quality deliverance through continuous service monitoring and review aimed at evaluating the measures of standardized performance; consultant’s ability to meet critical organizational deadlines; client satisfaction levels; and efforts of continuous improvements. The following paragraphs describe the quality processes we have in place to support our services.

Weekly Status Meetings - The Account Manager participates in weekly status meetings with the recruiting staff. The goal of the meeting is to discuss and develop recruiting strategies for new requirements, and to review the status of existing requirements.

Monthly Account Review - Additionally, the AVP of Sales and EVP - Sales meets with the Account Manager (s) on a monthly basis to review account activities. Topics include: filled orders, unfilled orders, open orders, anticipated orders, trend analysis, and skill requirements.

Recruiting Process - The consultants we provide our clients ultimately reflect our quality of services. Our structured recruiting and staffing process ensures the quality of new consultants joining the firm.

Professional Development Plans – Systel’s control mechanisms include monitoring and interacting with the consultant during the first month of employment. Professional development plans are established for each consultant in addition to timely performance reviews and evaluations to insure that compensation, training, and assignments are in line with the consultant's goals.

Process and policy for replacing ConsultantsSystel guarantees the quality of its consultants on all its projects. If the client is unhappy or unsatisfied, for any reason, with the existing team member and requests for replacement, the

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replacements are usually done in two to three (2-3) business days with skills/expertise equal to or exceeding to the one provided earlier, subject to the availability of the required skill set on the bench. Also, if any of these candidates represented above become unavailable dues to the time gap between now until project award, Systel will replace these resources with equal or better quality resource than the one provided earlier within the time allocated.

Billing and Remittance

How do you track contractor time for invoicing to BJ’s?

By Receiving approved timesheet

What are your overtime policies?

Overtime hours are usually paid after the client’s approval.

What is included on your invoice? Please provide a sample invoice.

Please find below the attached invoice format

In what format are invoices provided to clients (hard copy, electronically, etc.)?

Electronically and hardcopy as per the client’s policy

How often do you invoice your clients?

As per client's policy but usually on a monthly basis

Sample Invoice format

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Value Adds

What differentiates your company from its competitors?

Please find below the Description of Systel Differentiators.

Do you have a Quality program? Explain.

Please find below the Description of Systel’s Quality process and program

How do you track customer satisfaction?

With Customer Feedback form and Past performance survey sheet.

Do you have a guarantee policy? Describe.

Systel have a guarantee policy in place.

Does your company have a documented Privacy Policy?

Yes, Systel have a documented Privacy Policy.

Are new hires required to accept and sign a Code of Conduct / Ethics? Do employees reaffirm acceptance of a Code of Conduct / Ethics policy at least annually?

Yes

Does your company have a Security Awareness training program? If yes, is it tracked for completion? Is an annual refresher course required?

Yes

What is the typical warranty period on software where your firm had sole development responsibility?

N/A

Why Systel

Functional Expertise - We believe that a strong technical solution begins with a solid business foundation. Many projects succeed or fail based upon the functional design work that is done in the early stages of the project. Our experienced consultants have analyzed complex business problems and have reached practical solutions guided by best practices and their areas of expertise include: Service Delivery; Change Management; Training Development And Delivery; Requirements Gathering; Stakeholder Interviews; Functional Design; Process Design; Test Preparation And Execution; Production Support Design. Full Lifecycle Implementation Experience - A key success factor in any project is continuity during and between project phases. Our consultants have successfully led projects from conception to reality using time tested methodologies, as well as cutting-edge innovations. We can provide a cross-functional team to lead a project through the following stages to take the customer’s solution from concept to reality: Feasibility, Definition, Design, Build, Test, and Stabilization.

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Programming & Technical Development Expertise - Our associates consist of world class developers who have the ability to do more than just code from a functional specification. Our consultants will take the time to understand exactly the business purpose behind the development and suggest improvements where applicable. Core competencies in technical areas include but not limited to: Application Development , application Engine, SQR, Application messaging & workflow, Database Design, SQL, Report Interfaces, Conversations, Enhancements-Forms & customizations, Database Design, Workflow, PL/SQL, SQL Scripting. Stress On Knowledge Transfer - Our resources follows a defined process to gather project information step-by-step throughout each engagement so that clients have a clear record to reference after the implementation is complete. Documentation, training, and follow-on support are customized to meet an organization's specific requirements.Clear Communication Skills - To be truly effective, a consultant must have not only great ideas but also the ability to communicate those ideas clearly. We ensure that our consultants are multi-dimensional and are able to both conceive of best in class solutions and communicate effectively the value that these solutions will deliver to your organization.Systel’s Experience With Government Agencies - Systel has successfully completed quite a few consulting engagements in Public Sector and we work with all levels of government including; State, Local, County, Municipal, and Authorities. We understand the recent trends within the Public Sector community towards exploring new ways of managing and interacting with its constituents and our resources specialize in grasping the importance of meeting the governmental requirements for capturing and providing critical performance initiatives. Systel’s strongest assets are our highly talented professionals and our ability to staff your project with accomplished senior consultants that bring a wealth of relevant business experience. We understand the struggles that are unique to the environment within which government agencies or public overseen agencies need to perform. Financial Strength & Resource Bandwidth - At Systel, we're in the business of satisfying clients and have operated upon the principles of sharing in clients' challenges and delivering quality services. Working collaboratively with our clients, we have helped raise Systel revenues to achieve immediate value and long term successes. Systel has proven track revenue of $ 22 M in annual Sales for 2008, and our length of existence in the Information Technology industry make us an extremely reliable partner for any current as well as future needs.

QUALITY PROCESS:MAINTAINING QUALITY IN OUR ENGAGEMENTIn each engagement with any customer, Systel follows certain quality check procedures to ensure that it is delivering quality and overall value and overall client satisfaction standards are being met during the engagement. Systel’s “Account Management Practice” assigns an Account Manager as a “Single Point of Contact” on each engagement to ensure that effective communication and satisfactory performance standards are being met from the start. The Account Manager also convenes regular project status meetings involving the customer’s project personnel and Company’s staff for the duration of the engagement track actual progress against the project schedule. The Account Manager works closely with our client contacts to monitor the progress of our work and our Consultants’ performance.

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They also work directly with our Consultants to proactively identify and resolve any potential areas of concern within the project. In our ongoing efforts to identify best practices, we conduct reviews of our own performances on engagements. Periodic performance evaluations are conducted in conjunction with the completion of projects, or the completion of phases in larger projects, in order to build professional skills and to better meet our client’s needs. In order to achieve the most accurate appraisal, Clients receive a consultant evaluation form to complete and return to our HR Manager. Likewise, our Consultants are asked to provide us with a status report of their own accomplishments, as well an assessment of their strengths and weaknesses related to their job performance.

SYSTEL’s PAST EXPERIENCE IN SIMILAR CONSULTING ROLES

Systel has worked with a significant number of private and public sector entities in a consulting capacity where we’ve helped major corporations and public sector staff their IT departments for the last 10 years. Systel augments staff with highly qualified trained consultants who are experienced with the latest technology in their specific domains. Their professionalism and expertise have added value to projects, be it public or the commercial sector. We have a proven track record of recruiting the best talent for our clients at competitive prices and we also understand the sense of urgency that is required to hire the right consultant in a timely manner to meet your technical and non-technical requirements.

Our national and international network of offices across the globe and partners are the key to recruiting qualified IT professionals who help run the IT organizations of our clients. Systel is also a preferred vendor to dozens of medium and large size corporation, state and local governments, and other information technology consulting firms. Our attention to quality, our focus on helping our clients manage technology and IT costs, is what sets us apart from others.

Systel understands that building and sustaining a strong project team is a major factor in the success of any engagement. Our consultants come in different roles like System Analysts, Programmer Analysts, Database Administrators, Project Managers, Network Administrators, Support Analysts, Web Developers, Systems Administrators, QA Testers, Business Analysts, Operations Analysts, Help Desk Analysts and Information Architects.

Systel has operated upon the principles of sharing in clients' challenges and delivering quality services at the terms of the Customers thus improving the productivity of our customer’s IT functions by eliminating the administrative burden that otherwise interferes with operations.

SYSTEL’s CURRENT RESOURCE STRENGTH

Systel maintains a specific practice that focuses exclusively on providing consulting and technology assistance to corporate/agencies worldwide. We staffs over 250 dedicated Field contractors and this talent pool is the force behind our philosophy of global resources, deployed locally. We have our consultant working at several client locations world wide and at any point of

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time we maintain a repository of consultants who can be deployed to our client sites worldwide based on client’s emergent needs.

Systel has the bandwidth of technical and functional resources to provide the customer with additional resources as project needs demand. We can ramp up during peak periods in the project cycle within a short turnaround time and we can efficiently staff additional resources on a project need if the customer wishes to implement additional enhancements or modifications to their existing systems.

We at Systel are backed by global resource hubs in UK, Germany and Asia Pacific regions and these hubs in turn are supported by our offshore development centers in Hyderabad in India. This gives us the additional leverage required to staff a customers additional need for ramp up and helps us be geared to provide quality contract resources in short turnaround time. Systel’s on-site/offshore business model helps us to operate across two completely separate time zones enabling customers to benefit from two complete workdays for every 24-hour period. This workday allows us to deliver more productivity in meeting a customers needs for additional consulting support.

SYSTEL’S GROWTH & FINANCIAL STRENGTH

Systel has provided distinctive and need-based IT services to some of the world’s leading organizations in the Commercial sector and in the Public sector. Our success has been based on a resourceful combination of consulting strength, professionalism and commitment to excellence and with such an ever-increasing focus on quality and commitment at every area of functioning, we have grown tremendously over the past couple of years and gained substantial financial strength.

Systel is a highly stable organization with over 12 years of successful operation without any delinquencies or bankruptcies of any kind. Systel has proven track revenues of $ 22 M in annual Sales for 2008 *. With over 250 dedicated field contractors, and an approach working collaboratively with our clients, we have helped raise Systel revenues to achieve immediate value and established a long term successes.

* Systel is a Closely Held Corporation.

VALUE ADDED SERVICES

The Company provides employees with training opportunities to increase their level of expertise, improve work processes, learn higher value skills, and use state-of-the-art-technology so that their value is recognizable within the client organization. Systel’s training program provides several advantages to the customers. In order to provide the highest quality of support to clients, Systel ensures that its employees are trained on the client’s existing systems and technology.

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Responses to Section 4 – Pricing Questions:What is your pricing model for staffing IT positions? List the standard mark-up and bill rate and how it’s calculated.

Please find below the pricing model for staffing IT positions

Please describe your methodology for determining the fair market price you bill for IT positions.

Please find below the methodology for determining the fair market price we bill for IT positions.

Please describe the process for benchmarking and potentially adjusting hourly rates. For example, what is the frequency of this exercise? What types of analytics and reports are available?

Please find below the process for benchmarking and potentially adjusting hourly rates.

Who are your preferred partners for vendor management software (VMS)? We understand that most staffing companies are VMS "agnostic" or neutral but it would be helpful to know the top one or two packages your firm is most familiar with.

No

Please describe any training and/or certification programs required for your contractors.


What are your travel, time, and expense policies? How is this tracked and billed?


Pricing Model for Staffing IT PositionsSystel’s pricing model is very competitive and best in the industry. We strive for our clients’ trust and have been rewarded by our clients with a repeat engagement rate that is near the highest in this industry.The standard markup is usually 20%, which again varies from the requirement and the duration of the engagement of the project.

Methodology for determining the fair market price and the process for benchmarking

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Systel’s market price is very much in line with the fair market price determined by the department of laborfor different regions of United States. For every requirement, we follow a standard methodology to determine the pricing for a particular requirement. Systel’s process of benchmarking is also in line with client’s requirement. The benchmarking and potentially adjusting the hourly rates also depends on the various parameters of the requirement. Systel is very much flexible in potentially adjusting the hourly rate. Besides following the pricing model methodology and benchmarking, we ensure the right fit and the best delivery to the client.

What are your travel, time, and expense policies? How is this tracked and billed?All the expenses pertaining to travel and other expenses will be verified whether they are approved by the client and verified with the supporting documents and receipts. These expenses after approval would be billed accordingly.

Training and/or certification programs required for your contractors.Systel ensures that all the consultants before joining the client’s workplace has undergone the necessary training and the certification programs. This training and the certification program is again as per the client’s requirement.

CONCLUSION

We have outlined the complete methodology as well as our offerings in various sections of this document. We are confident that Systel’s methodologies and practices will optimize the performance of BJ’s Wholesale Club’s requirement. Systel would look forward to work with BJ’s Wholesale Club, Inc. and help them to achieve their objective to reduce the overall costs of contractor labor by establishing defined, repeatable, predictable costs and/or prices for contingent labor services.

Systel would like to work with the BJ’s Wholesale Club, Inc. as a partner for this and any other IT requirements, the company may have. It is important to reiterate that Systel welcomes the opportunity to be of service to the BJ’s Wholesale Club, Inc. and strongly desires to become a vendor partner with the BJ’s Wholesale Club, Inc.

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Responses to Section 5 – Bill Rate Disclosure Form

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Responses to Section 6 – Master Services Agreement (MSA):Exhibit A

[Unilateral – NO PII Disclosure]

[04-16-2010]

[Ravi Kilam][600 Embassy Row NE Suite 200, Atlanta, Georgia - 30328]

RE: Confidentiality Agreement

Dear Ravi Kilam:

In connection with the consideration of a possible transaction between the undersigned BJ’s Wholesale Club, Inc. (“BJ’s”) and _Systel Inc of Delaware_____ (the “Company”), BJ’s may provide certain confidential, proprietary and trade secret information relating to BJ’s business to the Company. Any such information (“Confidential Information”), whether furnished before, on or after the date of this Agreement and disclosed in any form (e.g., verbally, in writing, or in graphic or machine readable format), including without limitation, information and data concerning BJ’s business, operations, finances, customers, assets and liabilities shall be deemed confidential and covered by this Agreement. Confidential Information shall be deemed to include any notes, analysis, compilations, studies, memoranda or other documents prepared by the Company or its Representatives (as defined below) based on, containing or otherwise reflecting the Confidential Information. As a condition to BJ’s providing the Confidential Information, the Company, intending to be legally bound, agrees on behalf of itself and its Representatives to treat such Confidential Information in accordance with the provisions of this Agreement.

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Confidential Information shall not include information that (i) becomes generally available to the public

other than as a result of a disclosure by the Company, (ii) the Company can establish by competent proof was available to the Company on a non-confidential basis prior to its disclosure to the Company by BJ’s, (iii) becomes available to the Company on a non-confidential basis from a source other than BJ’s provided that such source is not bound by a confidentiality agreement with BJ’s, or (iv) was developed by employees or agents of the Company independently of and without reference to such Confidential Information.

Except as otherwise stated herein, the Company agrees that the Confidential Information will be used by the Company only for the purpose of considering the transaction referred to in the first sentence of this Agreement and for no other purpose. The Company agrees that the Confidential Information will be kept confidential and shall not be disclosed to any third party; provided however, that the Confidential Information may be disclosed to directors, officers, employees, legal and financial advisors and consultants of the Company (collectively, the “Representatives”) to the extent such individuals need to know such information for the purpose of evaluating a possible transaction between the Company and BJ’s and provided that such Representatives are informed by the Company of the confidential nature of the Confidential Information and are directed to treat such Confidential Information in accordance with the provisions of this Agreement.

The Company and its Representatives shall protect the Confidential Information by using at least the same degree of care as is used by the Company to protect its own confidential information, but no less than a reasonable degree of care, to prevent the unauthorized use, dissemination, or publication of the Confidential Information. Notwithstanding the foregoing, the Company may disclose Confidential Information to the extent it is required to do so by law, regulation or court order provided that the Company provides BJ’s with prompt written notice of any such legal requirement or any efforts to compel disclosure so as to permit BJ’s a reasonable opportunity to seek a protective order or other similar remedy. In such case, the Company agrees to reasonably cooperate with BJ’s lawful attempts to prevent disclosure and/or to obtain a protective order or similar remedy.

The Company agrees to take reasonable measures to restrain its Representatives from unauthorized disclosure or use of the Confidential Information, which shall include, without limitation, immediate notice to BJ’s of any breach of the confidentiality obligations herein and cooperation with BJ’s in limiting further use or dissemination of the Confidential Information.

Without the prior written consent of BJ’s, the Company will not disclose to any person either the fact that discussions or negotiations are taking place concerning a possible transaction between the Company and BJ’s or any of the terms, conditions or other facts with respect to any such possible transaction, including the status thereof. The term "person" as used in this Agreement shall be broadly interpreted to include without limitation any corporation, company, partnership and individual.

Upon the earlier of BJ’s request or twelve (12) months after the Company has been provided with the Confidential Information, the Company agrees to return or, with BJ’s written consent, destroy all Confidential Information received from BJ’s and, except as required by law or judicial or investigative process, shall not retain any copies or extracts of the returned or destroyed Confidential Information. Notwithstanding the return or destruction of the Confidential Information, the Company and its Representatives shall continue to be bound by their obligations of confidentiality and other obligations hereunder.

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Although the Company understands that BJ’s has endeavored to include in the Confidential Information,

information known to it which it believes to be relevant for the purpose of the Company’s consideration, the Company further understands that BJ’s does not make any representation or warranty as to the accuracy or completeness of the Confidential Information. The Company agrees that neither BJ’s nor its Representatives shall have any liability to the Company resulting from the use of the Confidential Information by the Company.

Each party understands and agrees that unless and until a definitive agreement between the parties with respect to any transaction has been executed and delivered, neither party shall be under a legal obligation of any kind whatsoever with respect to such a transaction by virtue of this Agreement or any written or oral expression with respect to such a transaction, except for the matters specifically referred to herein. Each party reserves the right, in its sole and absolute discretion, to reject any and all proposals and to terminate discussions with, or involving, the other party at any time.

The Company agrees that monetary damages would not be a sufficient remedy for breach of the terms of this Agreement and that BJ’s shall be entitled to equitable relief, including injunction and specific performance, in the event of any breach or threatened breach of the provisions of this Agreement, in addition to all other remedies available at law or in equity.

This Agreement and the obligations imposed hereunder shall continue for so long as the Confidential Information provided hereunder continues to constitute Confidential Information as defined herein.

All additions or modifications to this Agreement must be made in writing and must be signed by both parties. This Agreement shall be governed and construed in accordance with the laws of the Commonwealth of Massachusetts, excluding choice of law provisions, and the parties hereby consent to the jurisdiction of the courts located in the Commonwealth of Massachusetts for the purposes of any disputes arising out of or related to this Agreement. No failure or delay by BJ’s in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder.

Any notice required or permitted hereunder shall be in writing and shall be delivered or mailed by United States Postal Service, postage prepaid, registered or certified mail, return receipt requested or by recognized overnight courier to the address of the party as specified herein, or as subsequently specified by said party by written notice to other:

To BJ’s: To Company:

BJ’s Wholesale Club, Inc. Systel Inc of Delaware

One Mercer Road 600 Embassy Row NE Suite 200

Natick, MA 01760-9609 Atlanta, Georgia - 30328

Attention: General Counsel Attention: Ravi Kilam

Notice shall be deemed received upon delivery as provided above.

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This Agreement constitutes the entire agreement between the Company and BJ’s with respect to the

subject matter hereof, and supersedes all previous agreements, promises, proposals, representations, understandings and negotiations, whether written or oral, between the parties respecting the subject matter hereof. No modification, amendment, supplement to or waiver of this Agreement or any of its provisions shall be binding upon the parties hereto unless made in writing and duly signed by both parties.

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If you are in agreement with the foregoing, please sign and return one copy of this letter which will

constitute our agreement with respect to the subject matter hereof.

Very truly yours,

BJ’S WHOLESALE CLUB, INC.

By: ___________________________

Name: ________________________

Title: ________________________

Agreed To and Accepted:

Systel Inc of Delaware____________[Company Name]

By: __________________________

Name: Ravi Kilam

Title: AVP______________________

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