ECOD Operator

Marzena Kowalkowska General Manager, Asia&Pacific

Transform your challenges into opportunities innovative IT solutions for modern Vietnam

retail

ECOD Operator

Think global work local with ECOD and CEMM

EDI to improve your operations

Create information and emotional relation with your partners and consumers

ECOD Operator

Source: Gartner, Comarch Vietnam

Challenges and opportunities 1. More competitive market –

global investors interested in entering Vietnam

2. 10-50% of work time is spent by the competent employees on looking for documents

3. annual growth of information is approx. 75%

4. approx. 80% of information in the company is presented in non-structured format

Collect, use and process of information

Improve organization inside company, establish good relations with your partners, fast respond to market challenges

Focus on customer - the right offer to the right consumer in the right time

ECOD Operator

EDI means ECOD Electronic Center of Documents

ECOD Operator

• Would you like to make better use of the information in your commercial documents?

• Are you fed up with the disorganization of your company’s paperwork?

• Are you wasting time and money?

• How can you succeed against the competition? What steps can you take to start winning?

Traditional Document Interchange

ECOD Operator

How is it possible?011101101101110111010001101011100101111

ECOD Electronic Data Interchange

ECOD Operator

What do you need for electronic data interchange?• Internet

• GLN (you can get one through GS1)The translation process happens while the data is being transferred

Thanks to so called mapping, the document in the sender’s format will be transformed into the format of the receiver

Complete security and integrity of business data

How EDI is used in practise?

ECOD Operator

• Automation• Reduction of errors and increased quality of

data• Cost reduction• Savings generated through electronic archiving• Improved cooperation with business partners • Optimization of the logistic chain• Development of business activities and

succeeding against the competition

Benefits of EDI

ECOD Operator

“An ounce of loyalty is worth a pound of cleverness”

Elbert Hubbard

ECOD Operator

The right The right OFFER in the right in the right TIME to to the right the right CONSUMER

Deep understanding of consumer needs

Build life-time value

Drive engagement

Foster customer satisfaction

Creating long-term relation with customers

Defining benefits for customers

Interaction using IT solutions

Different customer different needs

ECOD Operator

LISTEN TO YOUR CUSTOMERS!

What do customer expect from retailers?

offering better promotions

offering better prices

making products improvements

(based on IBM study)

Customer your advocate

ECOD Operator

CASE STUDIESThe real benefits

ECOD Operator

EDI CASE STUDY Vietnam, e-orderingBenefits for retailer: • 32% time reduction of entering orders manually Benefits for producer: • 90% time reduction thanks to electronic processing • Reduction of time by 85% - entering orders to the system

EDI CASE STUDY Europe, e-invoicing COMPANY: large multinational, high-tech company with 6 European

branches; 1.3 MLN invoices processed electronically per annum BENEFITS: • increase the speed of supplier payments by about 25% ~ 9 day

reduction in payment time• significant improvement of supplier relationships• significant cost savings through process improvements, including

40% reduction in Accounts Payable Dept.

E-ordering and e-invoicing benefits

ECOD Operator

EDI and Loyalty – perfect couple

More than 10 types of documentsConstantly Monitoring Archiving of all e-documents

Current information about :Products inventory and Resale Quicker reactionOptimization of the inventoryAcceleration of deliveries

CUSTOMER LOYALTY MANAGEMENT

EDIMODERN TRADE AND INTERNAL EXCHANGE

DISTRIBUTORS

Build Loyalty

BUSINESS PORTAL – new quality of servicePromotion definition, Customer segmentation, Exchanging points for rewards, communication: portal, e-mail, sms.

Status of order, Payment schedule, Promotion offers- based on purchasing,Reporting, communication platform

SALES REPRESENTATIVES

Responsible for retail stores

ECOD Operator

• React fast for changing market demands

• use information about and with customer and partners

• Get rid off problems with paper documents and concentrate on core business

Work smart with Comarch and achieve your goals

To fulfill customer and partners expectations a company must:

ECOD Operator

Comarch VietnamComarch Vietnam comarch_vn@comarch.com

Thank you for attention!Thank you for attention!