colorcare web brochure

8/14/2019 Colorcare web brochure

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1

Its not “About Us”, it’s about what we can do for you!

In this ultra-competitive marketplace every part of your customer’s experience with you is under

examination – including your after sales experience.

Consider this:

• YOUR IMAGE IS RIGHT

• YOUR MARKETING IS PERFECT

• YOUR STAFF ARE PROFESSIONAL

• YOUR PRODUCT IS GREAT

• YOUR AFTER SALES SERVICE IS….?

What does your current after-sales service say about your brand?

Whether you are an Automotive Dealer, Furniture Retailer/Manufacturer, Insurance Company

or Airline our aim at COLORCARE is to become an extension of your brand, by totally

systemizing the after-sales/warranty service experience.

ITS NOT “ABOUT US”, IT’S ABOUT WHAT WE CAN DO FOR YOU!

What we can promise you:

• 24/100 Peace of mind. This means we will guarantee to be in touch with

your customer within 24 hours. We are committed to 100% reliability, 100%

quality of repair and thereby providing TOTAL peace of mind.

• Complete Customer Service. If your after-sales technician is not neat and

presentable, if his/her vehicle is old and run down. If he/she is rude to your

customer and, worse, critisies your product while in the home, your brand is at

risk. All of COLORCARE’s technicians are specifically chosen for their ability to

not just provide quality repairs, but more importantly – to provide perfect

presentation and complete customer service.

• A COLORCARE technician knows when he/she is in your customer’s home,

that they are there to reassure your customer that the problem will be resolved

– properly and fast. They also know to talk “UP” the quality of the product and

to talk “DOWN” the seriousness of the repair – no matter how serious.

• Sometimes the customer is wrong – Plain and simple. All COLORCARE

technicians are trained to be careful and diplomatic. To look for clues that might

conflict with the customer’s claims. In other words we want to make sure you

aren’t going to be paying for something that isn’t the fault of the product. This

requires tact and it’s something all COLORCARE technicians are prepared for.

• All COLORCARE technicians use the same reporting forms. This

specifically-designed single-page form has been designed to be easy to read,

brief, but detailed. It provides you with all the information that you need and can

be delivered in Spanish, English or German. We also provide digital images of

the damage (before & after).



OUR SERVICES

“COLORCARE’s system delivers OEM quality at

aftermarket economy. In many cases we offer

up to a 90% saving versus the cost of

replacement.”

The concept of vinyl welding and leather repairs

has been around long before our business began,

having been available in the USA, UK & Australia

since the 1980’s. However, it is still reason-ably

new here in Spain.COLORCARE has taken a serv-ice which was used primarily in the automotive

reconditioning market, added some cutting edge

technology and delivered a service that is now

employed by Insurance Companies, Sofa

Retailers/Manufacturers, Boat Build-ers and many

more.We specialise in providing the most

advanced leather & vinyl repair systems in automo-

tive, furniture, marine and aviation markets.

We can successfully repair scuffs, cigarette burns,

tears, rips, holes, stains, fading, sun damage and

seam slippage to leather, vinyl, velour, plastics and

carpet.Since COLORCARE began trading in Spain,

back in 2006, we have secured major national

accounts with some of the most prestigious Auto-

motive Dealers, Insurance Companies and Furni-

ture Manufacturers in the Iberian Peninsula.



Our state of the art technology allows us to make those unsightly

tears, holes, scuffs & bumps disappear and our computerised

handheld colour matching device allows us to match the existing

colour to 99.9% accurate and any discrepancy is undetectable to

the human eye.

We use the same technology as many of the largest & most

prestigious automobile manufacturers in the world. Not only can

we accurately match or change colour, but we can also match

gloss level perfectly too, giving you an OEM (Original Equipment

Manufacturer) standard repair

Our pigments & coatings are water-based and have been proven

not to add to the flammability of the textile and are approved for use

in the aviation, marine, automotive, commercial & domestic

marketplaces. COLORCARE’s repair systems are not only

effective and reliable; they are up to 90% cheaper than the cost of

replacement.

Being mobile, we are able to offer our service at your or your

clients’ premises and at a time that suits you both. Our vehicles

are equipped as mobile workstations and almost every kind of

repair can be done ‘on-site’. Our products are applied by HVLP

sprayguns to ensure best quality repairs and OEM standard.

OUR TECHNOLOGY

“Beware of the beaten path as it is full of followers and

imitators, not leaders. It is a road of convention, not

invention. This is not the road traveled by COLORCARE .

We have proven our commitment to innovation, quality

and expertise. Our journey never ends, it just evoloves.

Our company and our services ignite passion in our customers, as we constantly push the boundaries in the

design and delivery of new services.”



At COLORCARE, we are dedicated to restoring your vehicle’s

interior appearance to a like-new condition, using our own propri-

etary repair and restoration systems. Our system allows repairs to

be completed on–site while maintaining the standards and quality

of the vehicle’s original condition.

From automotive dealerships, auto auctions, car rental compa-

nies, body shops and insurance companies, we have the capa-

bilities to get the job done right.

We have built a solid reputation in the automotive industry and

when you call on COLORCARE, you can call with confidence.

We have a nationwide team of certified technicians that are not

only experts in providing seamless repairs, but they are trained to

know your business.

AUTOMOTIVE SERVICES

Repairs COLORCARE Offers:

Fabric — Tears, Burns, Holes, Seams, Stain Removal, Colour Restoration

Vinyl — Tears, Burns, Seams, Scratches, Stain Removal, Colour Restoration, Colour Change

Leather — Tears, Burns, Scratches, Seams, Stain Removal, Colour Restoration, Clean & Condition, Colour Change

Carpet — Tears, Burns, Phone Holes, Stain Removal, Coffee Stain Removal, Bleach Spots, Colour Restoration

Headliner/Visors — Tears, Burns, Stain Removal, Visor Strap Repairs

Consoles — Dent Removal, Cracks, Tears, Burns, Phone Holes, Scratches, Colour Restoration

Dashes — Dent Removal, Cracks, Tears, Phone Holes, Scratches, Colours Restorations, Colour Change

Steering Wheels — Burns, Scratches, Tears, Re-graining, Colour Restoration

Convertible Tops — Tears, Burns, Scratches, Colour Restoration

Speaker Covers — Holes, Renewal, Colour Restoration

Smoke & Odor Elimination for your vehicles interior through ozone or chemicals. Includes mold blocking treatment.

Pre-owned Certification with Per Car Pricing

Carpet Care Programs

BEFORE AFTER



DEALERSHIPS

WE CAN INCREASE YOUR PROFITS!

COLORCARE understands your business – you need every vehicle to be

frontline ready as soon as possible, you need to maintain and increase a

high customer service rating, and you need to increase your profits.

For years now, COLORCARE have been servicing Automobile

Dealerships nationwide offering various programs geared toward

improving the key departments in your dealership – Pre-owned Car Sales,

New Car Sales, Body Shop, and the Service Department.

Certified Pre-Owned/Reconditioning Program

COLORCARE’s Certified Pre-Owned/Recondition Program improves your

bottom line by reducing your recon time and cost. Our program starts

working for you immediately. Time is money. With same-day service and

the highest quality repairs in the industry, COLORCARE moves your

inventory to the frontline fast – and off the lot even faster. Thus resulting in

higher profits for your dealership!

New Car Delivery

The COLORCARE New Car Delivery Program helps you, the dealer,

improve your customer’s overall buying experience. Even new cars arrive

with unsightly damage to their interiors. To help you complete the sale

today, COLORCARE can take care of those repairs on your site, in one

day. Repairs are factory-qual ity, and guaranteed! Your customers leave

happy.

Body Shop Department

With COLORCARE, you can offer your customers same–day repairs* at

substantial saving versus the cost of replacement;

Service Department

We understand that if the service department bays are not full, you’re not making money. With

COLORCARE, you can offer your customers same-day repairs* at substantial savings versus the cost

of replacement; while providing convenience to the customer. COLORCARE provides services to you

wholesale. You then invoice the customer with retail pricing.

The mark-up can be as much as 50% to 75%, and you don’t have to touch the car. Not only do your

profits increase, but so do your service offerings to your customers. COLORCARE is always working...to

improve your bottom line!

*SUBJECT TO LOCATION

“COLORCARE’s research shows that whatever the

marketplace conditions, buyers will be drawn to the best

prepared cars on the forecourt. In Europe dealers who use

SMART repair techniques on there stock enjoy on average

a return of €4.00 for every €1.00 spent.”

sometimes as much asa 90% savings! Insurance companies will love you and your dealership by

saving them thousands of euros per year by having the damaged item

repaired and not replaced.



Services

From leather sofas, loveseats, kitchen chairs and stools, we know how to treat

your furniture! We work with furniture stores, manufacturers, warranty compa-

nies, movers and insurance claims and individual home owners.

We can handle any job and have the capabilities to get the job done right. Weoffer on-site repair and restoration of leather, vinyl, and fabric for your furniture.

We can repair or restore tears, burns, cuts, scratches, stains, fading and colour

restoration, seam slippage, replacement parts and even cleaning and stain

protection services.

We work on all types of leather;

Corrected / Pigmented

Aniline

Semi-Aniline

Nubuck

Bi-Cast

Simulated Leather

FURNITURE & COMMERCIAL

“I have been selling leather sofas and furniture in the UK & Spain for

more than 20 years now. In that time I have used various repair

companies but none compare to COLORCARE . It’s truly

astonishing how they do it, I never cease to be impressed.”

Nerja Sofas



FURNITURE & COMMERCIAL

At COLORCARE we aim to become an extension of your company, by completely

systemizing your after-sales and warranty service.

We can take care of everything from the point at which a claim/complaint is taken by your

staff, we contact your customer within 24 hours, make arrangements to review the claim,

repair on-site, whenever possible, and report back to you in a language of your choice

(Spanish, English, German). We can tailor a warranty service program to meet your exact

requirements at a cost that is far lower than employing your own technicians.

Manufacturer & Retailer Post-Warranty ServicesWe offer an exclusive wholesale service to manufacturers and retailers, whereby we can

offer you a complete repair service for clients who have, either decided not to take and

extended warranty or whose warranty has expired. We can offer you a wholesale price

and you charge the retail price, giving you an extra revenue stream. This service has

proved extremely popular with our retail clients.



MARINE SERVICES

The fact that most boats & marine craft seats & fabrics are constantly exposed to the

elements means that they deteriorate quicker than covered textiles. Being exposed to

extreme sunlight and salt water has a devastating effect on your leather, vinyl & plastics.

Until now most boat owners would have to pay for re-upholstery or replacement or

would have to put up with their seats looking tired and old. That doesn’t have to be the

case any longer! Whether you are looking for repairs to scuffs or tears, refinishing the

tired, faded leather or going for a complete colour change or customising to your

sunshade or bimini top, COLORCARE can handle the lot!

Manufacturer & Reseller Services

New Boat Delivery

The COLORCARE Boat Delivery Program helps you, the dealer, improve your

customer’s overall buying experience. Even new boats arrive with unsightly damage

and dirt to their interiors. To help you complete the delivery on time, COLORCARE can

take care of those repairs on your site, in one day. Repairs are factory-quality, andguaranteed!

Warranty Repair Service

The COLORCARE warranty repair service allows for rapid response to warranty claims,

when part replacement either isn’t covered or available. We can repair and refinish

leather and vinyl trim and clean almost all textiles.



BEFORE AFTER

“COLORCARE are quite simply indispensable to us! They help

us with a variety of claims from our domestic, motor & marine

clients. The service they provide is second-to-none and the cost

saving over replacement is quite astonishing.”

Iberian Claims Services



From airports, aircraft dealers, insurance companies, and aircraft owners, we have the

capabilities to get the job done right. We offer on-site repair and restoration services to the

aircraft, whether it’s in the hangar, on the tarmac, or while an aircraft is down for

maintenance.

The reupholstering of worn looking leather is expensive and can lead to unnecessary &

costly downtime of an aircraft. COLORCARE’s leather restoration can save you thousands

of euros and extend the life of an interior without having to prematurely reupholster.

Aircraft owners and commercial airlines have used our services because COLORCARE

use environmentally safe water-based products that have passed certain testing

requirements under FAR 25.853 (a) Appendix F part (a) (l) (ii) AMD-25-72 Federal Aviation

Regulations and were shown not to add flammability to aircraft leather upholstery.

At COLORCARE, we bring our long experience and specialized skills to the area of interior

aircraft repair. Our state-of-the art repair and restoration capabilities extend the life of your

aircraft, avoiding unnecessary scrapping of expensive components, reducing cost of

ownership and increasing profitability.

AVIATION SERVICES

Commercial Airline Seat Care Programme

One of the most dramatic changes in the aviation industry in recent years has been the

overwhelming switch in the charter and low cost market from fabric to leather seat covers.

The natural progression from this has been the development of our specialist leather seat

cover care programme, which provides our customers with a leather cleaning and

enhancement service on the line and at hangar input at major locations across the country.

The benefits of this unique care programme are not only aesthetic; in fact the care product

we use is designed to protect the leather in service and as far as possible to extend its

servicable life.

In addition and in response to demand from the industry, we have developed a system to

remove ink marks from leather seat covers, both in situ and if the contamination requires it,

at our engineering workshop. Undoubtedly properly cleaned and maintained leather seat

covers enhance the appearance of any cabin. By choosing COLORCARE to carry out this

fundamental support function, our customers are assured that their investment is

protected and displayed to utmost advantage on every flight.



"Clean and condition your lounge like the professionals"

We are in a unique position to be able to give you the product we use every

day, so you can have a truly professional finish.COLORCARE has spent time

working closely with leading furniture manufacturers and retailers to perfect

the art of cleaning, restoring and caring for fine leather. This experience has

enabled out team of leather professionals to produce the best ingredients for

cleaning really stubborn grime, and providing the best possible care to your

valuable leather furniture. Leather Cleaner: The only leather cleaner specifi-

cally formulated to be strong enough to remove the toughest grime yet gentle

enough to protect your leather investment.Leather Conditioner & Leather

Conditioner with Leather Aroma:Not just a conditioning cream, but a complete

protective agent. Regular application will not only prolong the life of yourleather but it will also soften your leather and reduce the likelihood of mould

and mildew. As before, but with the comforting smell of new leather.The

COLORCARE product line is fully supported by COLORCARE SC, who as a

Special-ist cleaning and repair service provider are committed to providing

the most effective leather cleaning and restoration products available. All our

products are manufactured to comply with the latest European REACH legis-

lation ensuring the safety and quality of all ingredients used. All products are

rigorously tested before leaving the factory and are used on a daily basis by

service technicians throughout



COLORCARE S.C.

[email protected] | www.colorcare.eu

Tel: +34 951 703 334

A056 Duquesa Business Centre

P.O. Box 157 Sabinillas Manilva,Málaga, 29692, Spain, CIF.: J93025260

colorcare web brochure

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