college of dupage testing center · conference at parkland college in champaign on march 14....

College of DuPage

Testing Center

FY19 Annual Report July 1, 2018 – June 30, 2019

cod.edu/testing

Table of Contents

Mission ..................................................................................................... 1

Introduction .............................................................................................. 3

Total Tests Administered ............................................................................. 4

Testing Services......................................................................................... 5

FY19 Professional Development ................................................................... 6

Academic Testing

Overview .......................................................................................... 8

Tests Administered ............................................................................. 9

Placement Testing ............................................................................ 10

Partnerships .................................................................................... 11

District 502 H.S. Testing ................................................................... 12

Classroom Testing ............................................................................ 14

Internet/Hybrid Testing .................................................................... 15

Health Science Testing ...................................................................... 16

Program Admission Testing ............................................................... 17

Satisfaction Survey .......................................................................... 18

FY19 Goals and Outcomes ................................................................. 19

FY20 Goals ...................................................................................... 19

Specialized Testing

Overview ........................................................................................ 21

Tests Administered ........................................................................... 22

Community Satisfaction .................................................................... 23

Revenue ......................................................................................... 24

Partner Certifications ........................................................................ 25


FY20 Goals ...................................................................................... 27

Off Campus

Overview ........................................................................................ 29

Off Campus Staff ............................................................................. 30

Tests Administered ........................................................................... 31


FY20 Goals ...................................................................................... 33

Appendix

Glossary of Acronyms ........................................................................ 35

Testing Organization Chart ................................................................. 36

Off-Campus Learning Commons Organization Chart ............................... 37

College of DuPage

Testing Center

FY19 Annual Report

Diane Szakonyi, Manager, Learning Support Services

Jane Schubert, Assistant Manager, Learning Support Services

Sherry Machacek, Coordinator, Academic Testing Services

Jarret Dyer, Coordinator, Specialized Testing Services

Lori Patnaude, Supervisor, Academic Testing Services

Marilyn Ortiz, Supervisor, Specialized Testing Services

Nina Egan, Supervisor, Addison Learning Commons

Robbye Henderson, Supervisor, Westmont Learning Commons

Susan Maloney, Supervisor, Carol Stream Learning Commons

Moira Shultz, Supervisor, Naperville Learning Commons

1

Our Mission

The Testing Centers at College of DuPage are dedicated to enhancing student success by

providing comprehensive, accessible testing services that adhere to the National College

Testing Association’s (NCTA) Professional Standards and Guidelines. All centers are

committed to safeguarding test integrity and confidentiality as well as creating an optimal

testing environment that will meet the needs of our students, faculty, administrators and

community. Our services support course, college and program requirements; identify

academic strengths and weaknesses; clarify interests, values and personality traits; and

complete specialized testing needs.

Testing Center Locations

Glen Ellyn

425 Fawell Blvd.

Berg Instructional

Center - 2A06/2A08

Addison

301 S. Swift Rd.

Learning Commons

Carol Stream

500 Kuhn Rd.

Learning Commons

Naperville

1223 Rickert Dr.

Learning Commons

Westmont

650 Pasquinelli Dr.

Learning Commons

District 502 – COD Centers

3

NCTA Certified Testing Centers

(Academic & Specialized Testing)

Glen Ellyn Testing Center

Addison Learning Commons (Pending) Carol Stream Learning Commons

Naperville Learning Commons

Westmont Learning Commons

FY19 Academic and

Specialized Testing

The Testing Services department at College of DuPage provides comprehensive testing

services for students, faculty and community members. Testing Centers are located

throughout District 502. All centers provide Academic and Specialized Testing to assist

students and faculty with their educational needs. Academic services range from placement

testing to classroom make-up testing to health science testing. Specialized testing focuses

on high stakes certification administrations and group student and community testing,

including High School Equivalency testing.

11,279

26,529

14,500

12,965

0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000

Off-Campus

Glen Ellyn

FY 19 Total Tests Administerd - 65,273

Academic Specialized

Glen Ellyn Addison Carol Stream Naperville Westmont

4,263

more tests

administered

in FY19

http://www.bing.com/images/search?q=ncta+logo&view=detailv2&&id=4DF8A25711824E65CEC0600633A4790666E923FC&selectedIndex=5&ccid=FrhOG4R+&simid=608055439182792748&thid=OIP.M16b84e1b847ef3096dd9ab2440d129c5o0

4

Tests Administered All Locations - July 1, 2016 to June 30, 2019

Academic Tests Administered

Testing Categories FY17 FY18 FY19

Classroom Testing 6,537 6,546 7,477

Health Science Testing (Nursing Specialty and Nurse Aide Competency Exam)

1,287 1,491 1,707

High School Testing 1,130 1,435 2,506

Interest Inventories 153 131 146

Internet/Hybrid Courses 6,148 5,993 5,770

Other Academic Testing (Exit, Gates, TABE)

671 599 882

Placement Testing 19,643 18,322 18,536

Proficiency Testing 48 79 81

Program Admission Testing (American Sign Language Exam, HESI A2, PSB-HOAE, , PTA Essay)

688 687 703

Total 36,305 35,283 37,808

Specialized Tests Administered


ACT 400 395 496

Certiport 212 298 484

CLEP 230 229 223

Comira 40 54 59

DSST 55 37 29

GED Constitution 410 450 379

Innovative 312 0 0

Iso-Quality Testing, Inc. 151 157 N/A

Kryterion 1,163 971 828

LSAT 256 299 424

MPRE 249 250 255

National Testing Network 721 425 515

PAN 311 380 89

Pearson VUE 8,464 8,560 8,169

Proctor Testing 1,789 2,593 3,301

PSI 5,313 7,994 9,664

SAT 794 1,180 1,081

Scantron 801 719 682

University of Wisconsin Group 326 476 449

WorkKeys 237 260 338

Total 22,234 25,727 27,465

5

Testing Services

Law School Admissions Council Law School Admissions Test (LSAT)

Multi-State Professional Responsibilities

Exam (MPRE)

Program Admission Testing American Sign Language Exam

HESI Admissions Assessment (A2)

PSB Health Occupations Aptitude Exam

PTA Essay

Interest & Personality Testing COPS

Myers-Briggs Type Indicator Self-Directed Search

Strong Interest Inventory

Certification Exams Certiport Microsoft Office Specialist, Quickbooks

Comira Testing EPA Testing, CCHI, and NRCME

ESCO EPA/HVAC

Kryterion SalesForce.com Platform Builder AWS – Certified Solutions Architect ASTQB – Foundation Level Exam

CAMSE

National Testing Network Adult Corrections and Juvenile Corrections Emergency Communications Fire Team (firefighter testing) Frontline (police testing)

Pearson VUE CISCO, CompTIA, and ES

PSI Exams Online IL Cert. Exams (EMT, Paramedic, Cosmetology) NALA, NASM, USPS

Scantron American Council on Education Board of Cert. (BOC) American Council on Education Board of Cert. (GFI) Cert. and Registered Med. Practice Exec. (CMPE/RMPE) Pharmacotherapy Pharmacy Certification

Interest &

Personality

Testing

ALEKS

Math

Placement

Credit by

Demonstrated

Competence

H.S.

Placement

Testing: Dual

Credit testing

Certification

Tests

ACT ®

Test

Program

Admission Testing

ACCUPLACER ESL

Reading

Writing Listening

ACCUPLACER

Reading

Writing

COD Online/

Hybrid

Testing

CLASSROOM

Testing

Health Science

Exam: HESI,

Specialty Nursing

Exams, IL Nurse

Aide Competency

Exam

CLEP

ALEKS

Geometry

High School

Equivalency: GED, HISET,

Constitution,

TABE

DSST

Proctoring

Services: Exams for other

schools or companies

SAT ®

Test

WorkKeys: Teacher Assist.

Proficiency (IL)

and National

Career Readiness

Certificates

Law School Admissions

Aqua = Academic Testing

Purple = Specialized Testing

6

Professional Development Conferences and Seminars

ACCUPLACER Conference – Testing staff attended the ACCUPLACER conference

in Chicago in June. Staff attended an Illinois testing meeting before the conference.

The Coordinator also presented on testing security to the ACCUPLACER Advisory

Committee.

Northern Illinois Testing Coalition (NITC) - Staff members attended the NITC

conference at Parkland College in Champaign on March 14.

National College Testing Center (NCTA) – Several managers and supervisors

attended the annual NCTA conference in Scottsdale, AZ in September. The

Coordinator of Academic Testing Services served as an NCTA TCCC Evaluator. The

Coordinator of Specialized Testing Services assumed the role of NCTA President.

Staff gave four presentations on Test Center Management, Test Security, Academic

Integrity and Proctor Certification.

Credentialing Network Group Chicago (CNG) – Managers attended meetings

on Test Security and Item Development. The Coordinator also presented on a panel

for Test Security.

Other Conferences and Seminars – Managers and staff attended the Great Lakes

Testing Conference, the Association of Test Publishers Conference, European

Network of Academic Integrity and the Northern Illinois Network Staff Exchange.

Academic Integrity Day – Testing staff on and off campus participated in

Academic Integrity Day on October 17.

Training and Certifications

TLC Workshops – Staff members participated in COD in-service activities and TLC

workshops such as, FY20 Goal Setting, Etiquette 101 for Assisting Students with

Disabilities; Accommodations, Accessibility and Universal Design; Hour of Code;

Diversity and Interviewing; Safe Zone Training, Active Violence Preparedness and

the Center for Creative Leadership training.

Staff Development – In March, the Academic Testing Center staff participated in a

TLC team development session focused on Customer Service. The Specialized Testing

Center staff participated in team building with the CHC faculty focused on

communication and cooperation. Michael Duggan conducted Part One of Safe Zone

training as part of the off-campus staff meeting in April. Many off-campus staff also

attended ACCUPLACER Next Gen Information Sessions conducted by WRSA staff.

FY19 Testing Certifications – Specialized Testing Assistants and off-campus

Instructional Assistants completed proctor certifications as mandated by high stakes

test vendors. The following vendors require proctor certification: Kryterion, PAN,

Pearson VUE, PSI, SAT and Scantron. Academic Testing Specialists and off-campus

Instructional Assistants completed proctor certification for ACCUPLACER.

8

Back row: Sherry Machacek, Lori Patnaude, Marie O’Hara, Dawn Pliml, Cathy Trauernicht,

Front row: Judy Robertson, Kristi Hainline, Mary Ellen Gardels, Diana Girolami, Michelle Zubko

Not pictured: Aliya Abbasi, Emily LaCivita, Susan Moll, Betty Nordengren

Academic Testing Glen Ellyn

Academic Testing Services is dedicated to enhancing student success by providing

comprehensive and accessible testing services. In order to meet the needs of our students,

faculty and administrators, we:

support course, college and program requirements

identify academic strengths and weaknesses

clarify interests, values and personality traits

Academic tests administered include placement tests, classroom make-up exams, COD

online testing, proficiency exams, Health Science exams, program admissions exams and

career inventories and interest exams.

Academic Testing

425 Fawell Blvd. - BIC 2A06

Coordinator - Sherry Machacek

Supervisor - Lori Patnaude

1,580 Square feet of testing room

74 Testing Computers

24 Paper/Pencil Workstations

2 Private Testing Rooms

Academic Testing Staff


9

Academic Tests Administered

Glen Ellyn

Academic Testing - Glen Ellyn

July 1, 2016 to June 30, 2019


Classroom Testing 5,778 5,707 6,692

Health Science Testing (Nursing Specialty Exams and Nurse Aide Competency)

1,287 1,491 1,707

High School Testing (Dual Credit, Math Transitions, On-Site placement testing)

1,130 1,435 2,506


Internet/Hybrid Courses 3,142 3,085 2,919


Proficiency Testing 48 79 81

Program Admission Testing (American Sign Language Exam, HESI A2,

PSB-HOAE, , PTA Essay) 688 676 698

TABE 460 361 590

Total 26,334 24,731 26,529

In FY19, more

instructors have

utilized our services for

Classroom testing.

With the addition of

the Math Transitions

Program, high school

testing has increased by 75%.

While there was 20%

increase in Math

placement testing,

there continues to be

an overall decline in

placement testing.

This is due to more

students submitting

ACT/SAT scores or

sending in high school

transcripts with

qualifying GPA’s to

fulfill prerequisites.

10

Placement Testing College of DuPage uses ACCUPLACER and ALEKS PPL for placement testing.

Students who are required to take placement tests for course or program

requirements use ACCUPLACER for reading, writing and ELS prerequisite

requirements and ALEKS PPL for math placement. An ALEKS Geometry test is available for students who need to meet

that requirement.

FY19 Placement Test Administrations

Placement Test Administrations

FY 17 FY 18 FY 19

Glen Ellyn 13,674 11,771 11,192

Off-Campus 5,969 6,551 7,344

Total 19,643 18,322 18,536

July 3,469

Aug 4,692

Sept 587

Oct 563

Nov 722

Dec 1,003

Jan 2,167

Feb 441

Mar 557

Apr 956

May 1,705

June 1,674

11,192

7,344

PLACEMENT TESTING BY LOCATION

Glen Ellyn Off-Campus

11

Partnerships Making connections with area high schools

Dual Credit

This program provides high school students the opportunity to receive both college and high

school credit for select courses. Classes are taught at the District 502 high school during

the school day by high school teachers who are also approved as COD adjunct faculty. The

Academic Testing Coordinator works with the Dual Credit Coordinator and Enrollment

Services to provide on-site placement testing if needed.

Math Transitions

This program provides high school graduates the opportunity to place into college-level

math courses without the need for remediation. During the 2018-2019 school year, 21 high

schools in District 502 participated in this program by offering a Transitional Math course to

seniors. A component of this course was the utilization of ALEKS PPL. In collaboration with

College administrators, faculty and other departments, the Academic Testing Coordinator

provided testing support for ALEKS PPL. Some schools requested on-site testing for their

students while other schools provided transportation for their students to the Glen Ellyn

campus to take a proctored ALEKS PPL test.

Placement Testing at High Schools

High schools with a significant number of future COD students also requested on-site

placement testing. A few schools, including those from alternative high schools, transported

their students to take placement tests at the Glen Ellyn Testing Center.

High School Group Testing

FY17 FY18 FY19

Dual Credit 1,046 856 752

Math Alignment/Transitions 0 254 1,485

Placement testing at HS 84 325 269

TOTAL 1,130 1,435 2,506

12

District 502 H.S. Testing

High School

Dual Credit

testing at

HS

Placement

testing at

HS

Placement

testing at

COD

Math

Transitions

Addison Trail X X

Bolingbrook X

Comm. Dist. 94 – West Chicago X X

Downers Grove North X

Downers Grove South X X

Fenton X

Glenbard East X

Glenbard North X X

Glenbard South X

Glenbard West X

Glenbard Directions

Program X

Hinsdale Central X X

Hinsdale South X X X

Illinois Youth Center X

Indian Plains X

Islamic Foundation School X

Lake Park X

Lemont X

Lyons Township X X

Metea Valley X X

Naperville Central X X

Naperville North X

Neuqua Valley X X

Technology Center of

DuPage X

Waubonsie Valley X X

WILCO X

Willowbrook X X

York X

13

District 502

14

Classroom Testing This service is provided for individual COD students who are unable to take their tests in

the classroom. Classroom testing is also available at the off-campus Learning Commons for

courses taught at the centers.

There are two options to submit exams.

1. Exams may be delivered to and/or

picked up from the Testing Center in person.

2. Instructors may submit exams to be

administered at the Glen Ellyn

Testing Center using the Testing Center team site on the COD

employee portal. This service is currently offered only at the main

campus.

405

25

430

975

729

1704

28

762 790

1090

971

2061

0

400

800

1200

1600

2000

Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19

Exa

ms

FY19 TOTAL TESTS - 7,477

Classroom Testing at all Locations

Classroom Testing

FY17 FY18 FY19

Glen Ellyn 5,778 5,707 6,692

Off-campus 759 839 785

Total 6,537 6,546 7,477

15

Internet/Hybrid Testing This service is provided for COD students who are required to have their tests administered

in a proctored environment. Internet/Hybrid testing is also available at the off-campus

Learning Commons.

Courses with Sections Requiring Proctored Exams

•Biology 1100

•Culinary 1120

•Fire Science 1111, 2221, 2222, 2252, 2253, 2254

•Math 0460, 0481, 0482, 1100, 1102, 1218, 1428, 1431, 1432, 1533, 1635, 2134

•Physical Education 2253

•Paralegal 1150, 1250, 2275, 2280, 2425

Internet Courses

•Microbiology 1420

•Paralegal 2225

Hybrid Courses

Internet/Hybrid Course Testing

FY17 FY18 FY19

Glen Ellyn 3,142 3,085 2,919

Off-campus 3,006 2,908 2,851

Total 6,148 5,993 5,770

16

FY 19

14% Overall

Increase

Health Science

Academic Testing staff administer exams to students who:

are currently in the ADN program.

take the state required certification exam after successful completion of a CNA class.

F

IL Nurse Aide Competency Exam

After successful completion of a CNA course, students must pass the Nurse Aide

Competency Exam in order to work as a Certified Nursing Assistant in the state of

Illinois. Test registration and payment is facilitated through the Illinois Nurse Aide

Testing Program at SIU/Carbondale. This 90-minute exam is offered on the Glen Ellyn campus several times a year in a

group setting in either a paper or

computer format.

Nursing Specialty Exams

A variety of Nursing Specialty exams are

required for students who are currently in

the two-year Associate Degree Nursing

program. Exams are administered on a

walk-in basis each semester during a

specified time frame at the Glen Ellyn

Testing Center.

Health Science Testing: Only Administered at Glen Ellyn

FY17 FY18 FY19

IL Nurse Aide Competency Exam 370 635 700

Nursing Specialty Exams 917 856 1007

TOTAL 1,287 1,491 1,707

17

Program Admission

Academic Testing staff administers tests to students applying to specific programs requiring

separate admission exams.

American Sign Language Exam As part of the admission criteria for the American Sign Language Interpreting

program, all applicants are required to demonstrate proficiency in both expressive and receptive American Sign

Language by taking the American Sign Language Exam. This exam is

administered at the Glen Ellyn Testing Center.

PSB-HOAE

PSB’s Health Occupations Aptitude Examination predicts an individual’s

readiness and capability for successful completion of programs designed to

prepare qualified health care personnel. This exam is required for student applying to the Dental Hygiene and

Diagnostic Medical Imaging Sonography programs. This two and

one-half hour internet-based exam is administered at the Glen Ellyn Testing Center by appointment.

HESI A2 Elsevier's HESI Admission Assessment (A2) exam assesses applicants' basic learning skills

and gauges future classroom success. Students applying to the Nursing (ADN) program are required to take Elsevier’s HESI

RN Admission Assessment (A2). Students applying to the Physical Therapist Assistant

and Diagnostic Medical Imaging Radiography programs are required to take Elsevier’s HESI HP Admission Assessment (A2). This four-

hour internet-based exam is administered at

the Glen Ellyn Testing Center by appointment.

Physical Therapist Assistant Essay

As part of the admission criteria for the

Physical Therapist Assistant program, all applicants are required to complete PTA Essay

questions as outlined in the admission packet. The PTA exam is administered at any of the

five testing center locations.

Program Admission Testing *Only Administered at Glen Ellyn Testing Center

FY17 FY18 FY19

American Sign Language Exam* - 21 22

HESI A2* 436 498 496

PSB-HOAE* 252 133 145

PTA Essay - 35 40

TOTAL 688 687 703

18

Student Satisfaction Glen Ellyn Academic Testing Center Survey

Students were surveyed at the Glen Ellyn Testing Center periodically during each semester.

A total of 454 surveys were completed in FY19.

Student’s share their testing experience

Satisfaction Survey Results

Academic Testing - Glen Ellyn

Survey Statements Percentage of students

that agreed

Staff was helpful and knowledgeable. 96%

Instructions were clearly stated. 96%

The conditions were comfortable and quiet. 95%

The Testing Center’s hours were convenient. 89%

Overall, I am satisfied with the service I received. 96%

I love the staff! They

know what they are

working with and get

students easily what they

are at the testing center

for. Love the staff!

Very helpful staff at the Testing Center.

Always willing to help!

Thank you!

I've taken multiple tests here, everyone

in this office is so helpful and kind.

Very friendly staff; I am always greeted with a

smile and service is always prompt.

19

Goals and Outcomes Academic Testing FY19

Create an environment of inclusiveness and a fear free culture in the Testing Center.

(Strategic Long Range Plan #1.7, 3.2, 4.6, 4.7)

In the spring, Academic Testing Center staff participated in a TLC team development

session focused on Customer Service. Topics included body language clues, types of

customer interactions and best practices working with diverse groups.

Engage in the development of the pathways initiative. (SLRP #2.1, 2.5, 2.6, 3.1, 3.3, 3.6, 6.1, 6.5)

During the October In-Service Day, Academic Testing staff attended a Pathways

information session. In April, the Academic Testing Coordinator and Supervisor gave

two presentations on academic testing services to the newly hired Navigators.

Increase testing at area high schools. (SLRP #5.1)

The addition of the Math Transitions Program initiative provided opportunities to

administer ALEKS PPL assessments in participating high schools.

Complete the National College Testing Association recertification process for the Glen Ellyn Testing Center. (SLRP #1.1) The Glen Ellyn Testing Center earned recertification status in January 2019.

Improve efficiencies and effectiveness of Testing Center operations. (SLRP #1.5)

After several months of module customization and staff training, the use of a

computerized check-in/out system for students was implemented in July 2019

FY20 Goals

Academic Testing

Expand academic support and testing services to provide convenient services for

students, including increasing testing at area high schools. (SLRP #3.1,4.7)

Improve effectiveness of Testing Services operations. (SLRP #1.5)

Engage in the development of the Pathways initiative. (SLRP #2.1, 2.5, 2.6, 3.1, 3.3, 3.6,

6.1, 6.5)

21

Specialized Testing Glen Ellyn

Specialized Testing offers unique services to both College of DuPage students and

community members. The Specialized Testing staff are professional proctors. Proctors

ensure that the test candidates are properly monitored and intellectual property theft is

mitigated. Specialized Testing services include administration of certification tests linked

directly to College of DuPage classes. Obtaining these certificates give COD students an

advantage when seeking employment.

Left to right: (Back) Jeff Hume, Rick Lyddon, Jourdan De Grado, Anshael Bass, Sam Wohlrab, Jarret M. Dyer

(Front) Rameen Mohammad, Emily Chromzack, Marilyn Ortiz

Not pictured: Kat, Karla, Elissa Bright

Specialized Testing

425 Fawell Blvd. - BIC 2A08

Coordinator - Jarret Dyer

Supervisor - Marilyn Ortiz

400 Square feet of testing room

27 Testing Computers

7 Paper/Pencil Stations

Specialized Testing Staff


22

Specialized Tests Administered

Glen Ellyn

Specialized Testing - Glen Ellyn

July 1, 2016 to June 30, 2019


ACT 400 395 496

Certiport 212 298 484

CLEP 230 229 223

Comira 40 54 59

DSST 55 37 29

GED Constitution 318 337 262

Iso-Quality Testing, Inc. 151 157 N/A

Kryterion 194 188 149

LSAT 256 299 424

MPRE 249 250 255

National Testing Network 721 425 515

PAN 311 380 89

Pearson VUE 2,448 2,070 1,903

Proctor Testing 1,684 2,593 3,301

PSI 2,574 2,184 2,847

SAT 794 1,180 1,081


University of Wisconsin Group 326 476 449

WorkKeys 195 194 251

Total 11,388 11,942 12,965

Certiport testing

increased due to

classroom testing

partnerships, specifically

CIS/CIT and ACCTY classes.

IQT was discontinued due

to several payment issues

with the vendor.

Proctor requests increased significantly.

PSI testing increased

significantly in FY19.

Specifically, we saw

increases in the IL Broker and Amazon exams.

LSAT testing increased

significantly as did the

requests for

accommodated testing.

23

Community Satisfaction Specialized Testing Candidate Surveys

Specialized Testing candidates complete vendor specific surveys throughout the year. Below

are a selection of testimonials from the following test vendors.

Community members share their experiences:

I just wanted to let you know

that [your proctor] is amazing!

He was kind, professional and

let [my son] know when he was

starting his timer. A complete

night and day difference from

his last experience.

I must let you know that your office and [your proctor] have been wonderful in arranging, scheduling, and supervising [my son’s] testing. It has been really

wonderful and so easy to manage. And everybody has been so prompt, nice,

and helpful. Thanks for all of it!

I just wanted to call and

share that the specialized

testing leadership team is

exceptional. They are

the foundation for a great

office environment.

We had the ACT today and I

wanted to tell you that [your

proctor] did an awesome job!

She was a great help

explaining what to look for to make things run smoothly!

24

Revenue Specialized Testing

Testing Revenue for All Centers July 1, 2016 to June 30, 2019

Revenue Categories FY17 FY18 FY19

Internal Chargebacks (Interest, Firefighter, etc.)

NA NA $53,508.55

Comira $877.50 $1,175.50 $1,687.50

Credit by Demonstrated

Competency (CDC) $24,850.00 $20,275.00 $17,750.00

IL Nurse Aide Competency Exam

$3,730.00 $6,090.00 $6,390.00

Interest Test $13,645.00 $1,835.00 $2,270.00

Kryterion $21,940.00 $18,895.00 $17,160.00

LD Tests $1,410.00 $1,030.00 $1,190.00

National Testing Network (NTN)

$11,424.00 $6,676.00 $8,150.60

Misc. Revenue (ACT room

rentals, ALEKS, MCAT, Walk-in payments)

$9,618.98 $20,724.18 $20,784.00

On-line Payments (Proctor, Certiport, WorkKeys, DSST, CLEP, HESI, PSB-HOAE, ESCO)

$85,658.89 $80,958.85 $91,806.00

PAN Testing $6,585.80 $7,745.46 $2,910.85

Pearson VUE $104,433.51 $104,256.66 $96,571.91

PSI $85,994.00 $120,262.50 $162,889.00

Reschedule/Rush fees $2,950.00 $2,820.00 $2,300.00

Scantron $28,440.00 $25,655.00 $23,440.00

Score Transfer $1,250.00 $800.00 $830.00

WorkKeys (Off-Campus) $1,365.00 $1,645.00 $2,630.00

Total $404,172.68 $420,844.15 $512,268.41

ALEKS retakes fees

continue to account

for about half of Misc. Revenue.

PAN required several

changes to the

contract which

delayed testing for

much of FY19.

Interest tests given in

a classroom since

FY18 have been

reported as an

internal chargeback.

Interdepartmental

Chargebacks had

not, until recently,

been calculated as

revenue. Changes in

reporting have them

included here.

PSI testing increased significantly in FY19.

25

Partner Certifications Making connections with the community Academic and Specialized Testing offers high stakes testing services for College of DuPage

students. Specialized Testing collaborated with coordinators and faculty to bring additional

certifications to College of DuPage students. These certifications are also offered to

community members.

* Academic Testing Partner Certifications

Testing Center Partner Certifications - COD Courses

Program Test Vendor

2+2 Education Programs

Evaluation Systems

(IL400, IL118 etc.)

Pearson VUE

Accounting 1175 QuickBooks Certiport

Accounting 2290 Microsoft Office – Excel Certiport

Adult Education Bridge Program GED/Cisco Pearson

Career Services – Career Exploration Workshop

Interest Tests MBTI/Strong

Career Services – SDS Workshop Interest Tests Self-Directed Search

CIS 1221 & 1230 Microsoft – Excel & Access Certiport

CIT 1112 & 1121/1116 CompTIA (A+, Network+) Pearson VUE

CIT 2241/2243/2244 Cisco Pearson VUE

CCIP International Exchange CASAS CASAS

Cosmetology IL Cosmetology State Board

PSI

Culinary 1120* Serv-Safe Serv-Safe

Education 1105/1110 Interest Tests MBTI/Strong

Fire Science (1100 and 2200

sequences)

Firefighter State Boards IL State Fire Marshall

GED Adult Education Prep Classes GED / HiSET GED Pearson / HiSET

GED Adult Education Prep US/IL Constitution ICCB

HVAC EPA-608 ESCO

Human Services

CAAP CADC

CFPP CRSS

Florida Certification ExamSoft

ICAPS CompTIA A+, Network+,

CCNA

PearsonVue

Management 2220 Self-Directed Search CPP

MSSC CPT ICCB IET Model 2 Certified Production Tech. NOCTI

Nursing (ADN program)* Dental Hygiene Diagnostic Med. Imaging – Radiography

Diagnostic Med. Imaging– Sonography Physical Therapist Assistant

HESI-A2 PSB

Evolve PSB

Paralegal

NALA - National Assoc. of Legal Assistants

Blackboard Pearson

26

Goals and Outcomes Specialized Testing FY19

Continue collaborate with faculty to offer course related certification exams including

Certiport – Microsoft Office User and Expert Certifications for COD Computer

Information Systems students. (Strategic Long Range Plan # 2.7)

Specialized Testing continued to offer these exams in FY19 and saw an increase of

almost 200% over FY18.

Continue to expand specialized testing at the centers (adding Scantron, Kryterion

and PSI to Addison). (SLRP #2.3)

Scantron and Kryterion were added in FY 19. Staff became certified in June for

PSI/PAN. They will begin testing in early FY20.

Continue to expand the portfolio of exams administered at main campus (adding

Google, Paragon and SmarterServices). (SLRP #2.3)

Google and SmarterServices exams were both piloted in FY19. Paragon was explored

and a site visit was conducted by a team from Paragon. They are currently at capacity

in their Chicago location, but might be interested in expanding as testing increases.

In addition, a partnership with COD’s CTE programs and NESTLE to deliver CDC’s for

NESTLE employees as well as CASAS testing for CCIP students were established.

Expand staffing to include a full-time Specialized Testing Assistant (STA) to be

responsible for the administrative support of both Academic and Specialized Testing.

(SLRP # 5.7)

The opportunity to add a full-time STA was not approved in the FY19 budget. It will

be requested again in FY20.

Continue to implement the Specialized Testing marketing plan for District 502. This

plan will include research of area businesses and their employees’ need for

certification testing. (SLRP # 5.1)

In FY19, Testing staff met with the team from Project HigherEd to discuss possible

collaborations. Collaborations will continue in FY20.

Improve efficiencies and effectiveness of Testing and Learning Commons operations,

including outreach and education of faculty and staff. (SLRP # 1.5)

Several training opportunities arose in FY19 that both Testing and Learning Commons

staff were able to attend. Those included the annual NCTA conference in Scottsdale,

AZ, the Great Lakes Testing Conference and the NITC conference at Parkland College.

27

FY20 Goals Specialized Testing

Improve efficiencies and effectiveness of Testing, including outreach and education

of faculty and staff. (Strategic Long Range Plan # 1.5)

Continue to expand specialized testing at the centers. (SLRP #2.3)

Continue to expand the portfolio of exams administered at main campus (IQT and

PAN Testing). (SLRP #2.3)

Continue to expand the number of exams offered to students as part of their

curriculum on main campus. (SLRP #2.3)

Expand staffing to include a full-time Specialized Testing Assistant (STA) to be

responsible for the administrative support of both Academic and Specialized Testing.

(SLRP # 5.7)

Continue to implement the Specialized Testing marketing plan for District 502. This

plan will include research of area businesses and their employees’ need for

certification testing. (SLRP # 5.1)

29

Academic and Specialized Testing Off-Campus Learning Commons

The off-campus Learning Commons are located at the COD Centers in Addison, Carol

Stream, Naperville and Westmont. They provide testing services, COD academic support

and open computer labs for all District 502 students and community members.

Off-Campus Services: Academic Testing

Specialized Testing

Math Assistance

Open Computer Lab

Smart Print

Tutoring Services

Online Writing, Reading, Speech

Assistance

Speech studios

Library cards issued

Carol Stream Learning Commons

Supervisor:

Susan Maloney

21 Testing Stations

9 Public Use Computers

1 Private Testing Room –

Coming soon!

Naperville Learning Commons

Supervisor:

Moira Shultz

19 Testing Stations


1 Private Testing Room

Westmont Learning Commons

Supervisor:

Robbye Henderson

20 Testing Stations


1 Private Testing Room

Addison Learning

Commons

Supervisor:

Nina Egan

10 Testing Stations


1 Private Testing Room – Coming soon!




30

Off-Campus Staff Addison Staff (left to right):

Nina Egan, Lisa Ancona-Roach, Zeljka Kampel, Cheryl Camp, Elizabeth Sebby

Carol Stream Staff (left to right):

Ruth Koval, Lisa Scanlan, Susan Maloney, Charlotte McLaughlin

Not Pictured: Fran Venegas

Naperville Staff (left to right):

Rose Johnson, Moira Shultz, Sarah

Burfield, Gerald Jobin, Jennifer

Thompson

Westmont Staff (left to right):

Robbye Henderson, Meghan Gilligan,

Julie Jeter, Pam Winberg, Lori Rabehl

31

Tests Administered

Academic Testing Off-Campus July 1, 2016 to June 30, 2019


Classroom Testing 759 839 785


Internet Courses 3,006 2,908 2,851


PTA Essay n/a 11 5

TABE 211 238 292

Total 9,971 10,552 11,279

*Note: Specialized Testing was not available at Addison Learning

Commons prior to FY18.

Specialized Tests Off-Campus* July 1, 2016 to June 30, 2019


Constitution GED 92 113 117

Kryterion 969 783 679

Pearson VUE 6,016 6,490 6,266

PSI 3,051 5,810 6,817

Remote COMPASS (non COD testing)

105 0 0


WorkKeys 42 66 87

Total 10,846 13,785 14,500

PSI has steadily increased the

scope of their services over the past several years.

Remote COMPASS testing

ended in November 2016 with

the end of all COMPASS testing

nationwide.

Placement testing off-campus

increased by 12% in FY19. The

increase is due to changes in

the college’s math placement

prerequisite requirements. All

students must now take a math placement test.

32

Goals and Outcomes Off-Campus Learning Commons FY19 Off-campus Learning Commons academic support related goals are in the Learning Commons Annual Report.

Complete the National College Testing Association (NCTA) Certification process at

Addison Learning Commons. Completion of the certification process can take 15 to 24

months. (Strategic Long Range Plan #1.6 )

The Addison Learning Commons supervisor is working with an NCTA representative to

finalize the NCTA certification process. Completion is anticipated in FY20.

Offer PSI testing at Addison Learning Commons. (SLRP #5.2)

In June 2019, the Addison Learning Commons staff completed the certification testing

required by PSI in order to administer PSI/PAN tests at ALC. The start of PSI testing at

Addison is scheduled for early FY20.

Construct a private room at the Addison and Carol Stream Learning Commons for

ELS and accommodated testing services and academic support. (SLRP #2.8, 3.2)

Construction of the private rooms at the Addison and Carol Stream Learning

Commons will be finalized in October 2019.

Create an environment of inclusiveness and a fear free culture in the Learning

Commons. (SLRP #1.7, 3.2, 4.6, 4.7)

In April 2019, Counselor Michael Duggan conducted Part One of Safe Zone training for

the off-campus staff. Safe Zone is an association of students, faculty and staff who are

focused on building a safe, affirming and welcoming campus for members of the LGBTQ

community. Safe Zone members are individuals who are willing to provide a safe

haven, listening ear, and support for LGBTQ people or anyone dealing with sexual

orientation or gender identity/expression issues.

Participate in the new Pathways initiative at COD. (SLRP #2.1, 2.5, 2.6, 3.1, 3.3, 3.6,

6.1, 6.5)

As part of the Pathways initiative, the twelve new Navigators and their manager were

invited to tour the off-campus Learning Commons. The tour familiarized the Navigators

with the Centers and Learning Commons staff, course offerings and support services.

Many of the Navigators participated in the two-day event.

Many of the off-campus staff attended Pathways information sessions during FY19.

33

FY20 Goals Off-Campus Learning Commons Off-campus Learning Commons academic support related goals are in the Learning Commons Annual Report.

Expand off-campus testing services by providing faculty the option to submit classroom exams electronically through the COD portal. Electronic submission is a convenient

option for faculty and students that provides the opportunity for students to take their classroom exam at any of the main or off-campus testing locations.

The private testing rooms in Addison and Carol Stream were completed last year. Having this private space will enable the off-campus Learning Commons to increase accommodated academic and specialized testing in FY20.

Improve the efficiency of off-campus testing operations.

34

Appendix

35

Glossary of AcronymsABE Adult Basic Education

ACT American College Testing

ACCUPLACER A group of computerized tests that determine college-level readiness

ALEKS PPL Assessment and Learning Knowledge Spaces: Placement, Preparation

and Learning

AP Advanced Placement

CLEP College-Level Examination Program

COMPASS Computer-Adaptive Placement Assessment and Support System

DSST DANTES Subject Standardized Tests

ESCO HVACR Certification Test Provider

ESL English as a Second Language

ETS Educational Testing Service

FLEX Federal Licensing Examination

GED General Educational Development

HESI A2 Health Education Systems Inc. Admissions Assessment

IBT Internet Based Testing

ICCB Illinois Community College Board

IE Innovative Exams

IELTS International English Language Testing System

LD Learning Disability

LSAC Law School Admission Council

LSAT Law School Admission Test

MCAT Medical College Admission Test

MPRE Multistate Professional Responsibility Examination

NCTA National College Testing Association

NET Internet Course

NITC Northern Illinois Testing Coalition

NTN National Testing Network

NVR Network Video Recorder

PAN Performance Assessment Network

PSB-HOAE Psychological Services Bureau - Health Occupations Aptitude

Examination

PSI Professional Service Industries

college of dupage testing center · conference at parkland college in champaign on march 14....

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