C U R R I C U L U M V I T A E • C O L L E E N S T A R K +27 (0)60 974 0451 P A G E 0 0 1

CURRICULUM VITAE

Colleen Williams

PERSONAL INFORMATION

Full Names Colleen Williams Contact Number +27 (0) 60 974 0451 Nationality South African E-mail cwilliams@hpe.com Birth Date 23 November 1980 Marital Status Married Languages English (1st Language) Driver’s License YES Afrikaans

CAREER OBJECTIVE

To work in a progressive team where solutions are found through collaboration and creative thinking. Ideal positions I would like to apply for are those where I can build on my experience and apply the knowledge I have

gained through my work experience and my current studies.

STRENGTHS AND CHARACTER

A combination of self-determination, attention to detail and a can-do attitude has helped me build my concrete work ethic and lasting working relationships with my business partners and colleagues.

I have learnt to effectively manage my time, communicate clearly and multi-task. I believe it is essential to be able to assess situations and respond to them concisely and effectively.

CAREER EXPERIENCE

July 2014 – Present Sales Strategy and Planning Hewlett-Packard Enterprise [Rivonia, South Africa]

Company / Division Type

HP Networking and Commercial & Public Sector Divisions.

Key Activities Pricing Requirements and coordination. Account business planning. Internal sales support for Networking Sales Specialist & C&P Executive Account Managers.

Partner and Distribution support and liason.

Marketing planning and activation within the business unit.

Agency relationship management.

Procurement.

Order management and supply chain coordination. Inbound communication point of contact for customers.

General adhoc coordination requirements as required by team. Assist with processing of internal/external queries. Order escalations with EMEA and local team. Escalations related to pricing/shipment/general. CRM - SFDC admin and reporting. Assist in direct account management and order placement. Forecasting preparation, review and reporting. Deal registrations review and approvals.

March 2012 – July 2014

Sales Operations Manager Hewlett-Packard [Rivonia, South Africa]

Company / Division Type

HP’s Networking Division aims to innovate and simplify networking infrastructure by offering top of class solutions specifically tailored to customer requirements.

Key Activities Pricing Requirements and coordination. Internal sales support for Networking Sales Specialists.

Partner and Distribution liaison.

Marketing planning and activation within the business unit.

Agency relationship management.

Procurement.

Order management and supply chain coordination. Inbound communication point of contact for customers.

General adhoc coordination requirements as required by team. Assist with processing of internal/external queries. Order escalations with EMEA and local team. Escalations related to pricing/shipment/general. CRM - SFDC admin and reporting. Assist in direct account management and order placement with VOM – certain accounts.

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Forecasting preparation, review and reporting. Deal registrations review and approvals.

August 2008 – February 2012

Project Administrator / Office Manager

Hewlett-Packard [Rivonia, South Africa]

Company / Division Type

HP’s Enterprise Services Division aimed to reduce Anglo American’s IT complexity while helping to lower their costs, mitigate risk and accelerate business growth. By leveraging off HP’s innovation and global IT expertise to boost overall competitive success—Clients are able to focus on their core competencies.

Key Activities Responsible for all procurement submissions on the Anglo American account. Preparation and review of all expense forecasts and accruals on the account – with the financial analyst and

management. Creditor management. Executive PA to the Regional Client Manager & Regional Account Delivery Manager. Meeting arrangements. Travel bookings. Event co-ordination and management. Set up of new hires and ensure HR compliance. Back office admin requirements. Office Manager for the ITO Regional Director – MEMA.

Processing of necessary approvals on the relevant HP portals.

Co-ordination of staff to meet organization led deadlines.

Travel bookings.

Event co-ordination & management. November 2006 – August 2008

Back Office Sales Administrator

Hewlett-Packard [Rivonia, South Africa]

Company Type HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium businesses.

Key Activities Pricing co-ordination and margin review.

Maintenance of CRM for Executive Account Managers & Channel Management team. Executive Account Managers compensation review. Reporting - Compiling weekly regional forecasts for Southern Africa. Partner and Distribution liaison. Committee Representative for Southern Africa for the HP Environmental Health & Safety Committee and the HP Social

Club Assist marketing manager with marketing activities for all business units in the Southern Africa division. Back-office support and internal sales.

January - November 2006

Office Manager

Knox D’Arcy Limited [Sandton, South Africa]

Company Type

Our particular form of management consultancy is implementation or "management of change" rather than report writing.

Key features of our work are that we quantify the improvements that are available from our work at the beginning of our

involvement and ensure that the ownership and authorship of the improvements reside with our clients people.

Key Activities General office management duties. Manage sales rep’s diary weekly for telemarketers. Travel bookings. Preparation and distribution of all client correspondence for sales rep. PA to the Managing Director, Branch Principle and Financial Director. Datacapture of customer information and activities on the Goldmine Database (used by telesales). Telemarketing for the Branch Principal. Training and Event co-ordination & management.

Reason for Leaving Company instability.

April 2004 – October 2005

Executive Assistant

Purple Plum, Commodex International, Retail Network Service, Esteves & Associates and

Commprop [Rivonia, South Africa]

Company Type Purple Plum – Marketing and Brand Communication

Commodex International – Commodities Trading Retail Network Services – Retail Tenant Placement Esteves & Assoc. – Project Management in Construction of Retail and Commercial properties Commprop – Retail and commercial property letting agents

Key Activities PA to Directors General reception duties. Preparation of all client invoices & statements. Debtor & creditor management. Bank account recons, loading of EFT payments for release by the director. Data capture into Maximizer (available property, existing & potential tenants & property owners) & prepare weekly status

reports. General office management duties.

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Assisting in the planning and execution of marketing events and centre launches.

HR functions.

Reason for Leaving No growth opportunities within the companies.

August 2000 – March 2004

Office Manager / Internal Sales Administrator

Peter Stanley Assays t/a First Assay (Pty) Ltd [Kensington, South Africa]

Company Type Precious metal purchases, sales (fine, alloys, solders), sweeps, refining, analysis services; fire assay, atomic absorption

spectroscopy for quick, comprehensive results. Efficient, trustworthy, reputable at competitive rates. 35 years' experience.

Key Activities Process customer orders. Handle industry related customer queries. Manage bullion/precious metal stock to the gram. Manage stock collection, sales, refining delivery & recons. Process payments for refining, vendors and other services. Personal assistant to managing director. Travel arrangements, diary planning & scheduling all appointments. Set up Pastel and capture financial data on Pastel. Monitor market to identify industry trends and improve business efficiency. Arrange promotional activities including advertising. Customer care. Attend trade shows & other industry related functions. Provide managing director with a daily report of all financial activities. Prepare and present daily operational reports. All procurement requirements. Managed DR and CR as well as bank reconciliations. Coordinate office and workshop staff. Provide director with monthly sales figures & sales rep’s commission statements.

Reason for Leaving To gain more experience in other work environments.

February 2000 – August 2000

Admin Assistant

Coin Security [Marlboro, South Africa]

Company Type Supplier of innovative, technology-driven security solutions.

Key Activities Processed sales leads for the branch.

Prepared sales reports for the branch manager. Prepared commission reports. Customer care. Processed all new customers invoicing.

Reason for Leaving The division was closing down.

January 1999 – January 2000

Customer Care Consultant

Chubb Electronic Security [Bedfordview, South Africa]

Company Type Chubb's unparalleled range of security and fire protection services include electronic security and monitoring, armed

Response, fire detection and suppression. The company’s national footprint and ability to integrate various security services, combined with ongoing innovation, is clearly a key differentiation from local and international competitors.

Key Activities Customer care. Data capturing. Managed all temporary staff in Customer Care Department. Prepared daily incident reports for management.

Reason for Leaving It was a temporary contract which was coming to an end.

TERTIARY EDUCATIONAL QUALIFICATIONS

Currently Studying BCom Financial Management

UNISA [Pretoria, South Africa]

Degree Type Key Accredited Subjects

BCom (with specialisation in Financial Management)

Purpose: to provide the necessary training and the development of skills for the ever increasing demand for financial expertise in business, banks, insurance and investment institutions. Finance is a normative applied science which has to produce useable outcomes for the sole benefit of economic growth, wealth creation, risk avoidance and prosperity to all. Since it is a wide field of endeavor maximum exposure to the fundamental principles of financial management and all of its applications are required over a broad spectrum of endeavor. The specialised degree in financial management strives to make a contribution towards this goal.

Introduction into the Economic and Management Environment 1A Introduction into the Economic and Management Environment 1B Psychology Commercial Law 1A Commercial Law 1B

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Economics 1A Business Management 1A Business Management 1B General Management Procurement Management Human Resource Management for Line Managers Essentials of Marketing Entrepreneurship and Small Business Management Project Management

Personal Financial Management

OTHER EDUCATION / SKILLS

2014 ITILFoundation Certificate in IT Service Management EXIN [Rivonia, South Africa]

Key Accredited Subjects

ITIL Foundation

2006 Balanced Scorecard Collaborative Strategic Training

Key Accredited Subjects

Mapping Strategy with the Balanced Scorecard Managing Human Capital Development

Driving Alignment using the Balanced Scorecard

2007 Sales and Presentation Skills Training Mercury [Prague, Czech Republic]

Key Accredited Subjects

Sales skills training for new HP Executive Account Managers Presentation skills training for new HP sales staff

2007 Peaked Executive Account Manager Sales Training HP Internal [London, United Kingdom]

Topics How to be a peaked EAM (Product knowledge update, How

to overcome Barriers – the “No-Man”, HP’s competitive edge)

Presentations and examples provided by all Bus

2007 Sales Funnel Management HP Internal [Nairobi, Kenya]

Topics Siebel user refresher guide Weekly sales funnel requirements

1994 – 1998 Matric Jeppe High School for Girls [Kensington, South Africa]

Achievements Full matriculation exemption and university entrance Key Accredited Subjects

English Afrikaans Art

Mathematics History Home Economics

REFERENCES

Mr Julien Bertin Hewlett Packard Enterprise – Commercial & Public Sector (MEMA) julien.bertin@hpe.com / +971 56 603 03 10

Mrs Lorna Hardie-Spangenberg Hewlett Packard Enterprise – (Acting) Commercial & Public Sector lorna.hardie@hpe.com / 082 802 5154

Mr Keith Bothma (Written and Telephonic) (Former) Hewlett Packard – Networking 082 453 9468

Mr Michael Wilson Hewlett Packard – Networking mwilson@hpe.com / 082 339 4630

Mr Victor McNamara Hewlett Packard – Outsourcing 082 456 6726

Ms Elke Wimbert

(Former) Hewlett Packard – Southern Africa 082 336 2760