Collaboration Tools Training

By James Doty, Jay Pathan

“How can I trust your information when you’re using such outdated technology?”

Table of Contents

• Introduction• Issues in Collaboration• Benefits of Collaboration• Collaboration Tools• Summary• References• Q & A

Introduction

Have you ever been trying to get something across to someone at the other end of the phone about a project, web site, or application?

Perhaps you’re trying to instruct them in how to use a website or software application.

Issues in Collaboration

• Multi-generation workforce

• An increasingly decentralized workplace.

• Need to train employees in various locations

Generations in the Workforce

Traditional Workers

Generation X

Baby Boomers

GenerationY

Age Timeline

An increasingly decentralized workplace.

Global Workforce

Email, file and document sharing with Global Teams

Telecommuting

Need to train employees in various locations

• Distance learning – geographically dispersed employees– training about new products, policies, or procedures – skills training to field locations.

Benefits of Collaboration

• Easily communicate and coordinate projects and training.

• Enhances Transfer of Knowledge

• Student \ Teacher Live Interaction

Easily communicate and coordinate on projects.

• Conversations are able to happen in real-time

• File and document sharing

• Control another desktop remotely

• Deliver presentations • Demonstrate any

application

Enhances Transfer of Knowledge

• Collaboration is one way of transferring new knowledge, especially tacit knowledge.

• Collaboration can be a source of stimulation and creativity.

• Can be used for customer support training and problem resolution

Student \ Teacher Live Interaction

• Public / Private Chat

• Conference Call

• ScreenSharing

• Annotation Tools

• Whiteboard

Collaboration Tools

Windows Live Messenger:• Online chat in real time• Sharing photos and files• Webcam video• Application sharing & whiteboard

SlideShare :• World's largest community for sharing presentations on the web.

Yahoo Messenger:• Online chat in real time • Share photos and files• Voice calls and webcam video.

Google Docs & Spreadsheets :• Free web-based word processing and spreadsheet program• Lets the people you choose update files from their own computers.

Collaboration Tools

Yugma: • Free Web Conferencing• Online Meetings• Web Collaboration Service• Desktop and application sharing• Online chat (public & private)

Windows Meeting SpaceWindows Meeting Space • Enables face-to-face collaboration among small groups of Windows Vista users virtually anytime, anywhere. • Share work on computer-based projects with other people more easily and comfortably.

Skype • Software that lets you use your computer & internet connection to communicate with anyone, anywhere in the world.

Webex• eLearning• Desktop and application sharing• Web Meetings & Webinars• Instructor/Student interaction

Summary

Collaboration tools are Emerging to meet the needs of a growing global working environment.

Online collaboration tools can provide a person with many ways to share information with different people in different locations.

The use of technology can enhance and extend employees abilities to work together regardless of the geographic proximity.

References• Adecco , (2007), Managing Today's Multigenerational Workforce,

http://www.employmenttimesonline.com/career_advisor/article.php?ID=760

• Boutelle, Jonathan, (2005), Grassroots Collaboration Tools, http://www.jonathanboutelle.com/mt/archives/2005/07/grassroots_coll.html

• Loan-Clarke & Preston, (2002), Benefits of Research Collaboration, http://www.rcr.emich.edu/module9/i4_benefits.html

• Noe, Raymond, (2007), Employee Training & Development, Boston, McGraw-Hill

• Ortizcazarin, Ricardo, (2007), Collaboration with a Remote Office, http://www.cazarin.com/services/collaboration_RemoteOffice.cfm

• WebEx, (2007), Small & Medium Business Solutions, http://www.webex.com/smb/index.html

• Yugma, (2007), Free Web Conferencing, Online Meetings, Web Collaboration http://www.yugma.com/

Q & A