colin paton

Key findings/conclusions from the 2009-2010 Ipsos MORI E-readiness survey

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Colin PatonSenior E-learning Project Manager

What is SCIE?

Independent national charity Identify and spread knowledge about good practice

in social care – adults, children, families in the UK Support delivery of transformed personalised

services - practitioners, managers & sector leadership

Ensure experience and expertise of people using services reflected in our work

Increasingly how health and social care work together to enable best outcomes

SCIE’s publications

SCIE’s electronic publications

eLearning resourcesVideo resourcesDigital guides and reports

Gateways and hubs

SCIE’s available e-learning resources

2. An Introduction to the Mental Health of Older People (10 modules)

3. Poverty, Parenting and Social exclusion (9 modules)

1. Law and Social Work(10 modules)Updated 2009


6. Communication Skills (10)

4. Children of Prisoners (3 modules)

5. An Introduction to Residential Child Care (3)

7. Interprofessional and inter-agency collaboration (7)

8. The Open Dementia Programme (7)

9. Managing risk, minimizing restraint (3)


12. Personalisation (3)10. FACS (1) 11. Managing knowledge to improve social care (9)

In development

Sexual health, reproductive health and abuse (8) – April 2011Mental Capacity Act (10) – May 2011Parental mental health (9) – May 2011Substance misuse (3) – July 2011

SCIE’s two e-readiness surveys

2006 2009-10

Complete Literature Review

Survey of social care employers

Survey of social care employees

Literature Review update

Survey of 545 social care employers

Survey of 248 social care employees (from the 545 employers above)

The conclusions from the 2006 survey

The conclusions from the literature review and the staff survey confirm that the workforce is largely ready

The review and the employer survey, however, would suggest that care providers are not yet ready, either culturally or technologically

Employers need to be able to find clear information on:

available funding sources, both for capital investment in hardware and for the purchasing of training and learning programmes

where to find e-learning and e-training resources

Employees favour home-based, ‘own time’ e-learning

This is the way into the sector

The 2009-10 e-readiness survey: profile of participants and methodology

Source: Ipsos MORI

21% 59%

2%

14%

3%

The Employer Survey

Local council(Base: 112)

Private care provider(Base: 322)

Public sector (non-local authority)(Base: 17)

Charitable/ voluntary sector(Base: 77)

Other(Base: 12)

• 545 Respondents• Online and paper questionnaire methodology• Supplemented with telephone interviews


•Run the organisation (19%)

•Managers (70%)

•Work in one fixed location (75%)

•Work in a number of locations - in the field or in domestic settings (23%)


Source: Ipsos MORI

25%

60%

1%

10%

The Employee Survey

Local council(Base: 62)

Private care provider(Base: 150)

Charitable/ voluntary sector(Base: 26)

Other(Base: 3)

• 248 respondents• Online and paper questionnaire methodology• Supplemented with telephone interviews


•Frontline workers in their organisation (26%)

•Managers (15%)

•Personal assistants (12%)

•Support/maintain the organisation (10%)

•Work in one fixed location (73%)

•Work in a number of locations - in the field or in domestic settings (25%)

Access to IT- employers

Source: Ipsos MORI

40%

77%

31%25%

Access to ICT resources

Q What proportion of your staff would you say have access to a computer at work (either desktop or laptop)?

40%

14%

39%

75% or more have access

1% - 24% have access

26% - 74% have access

Council

PrivateTotal

Charity/voluntary

75% or more have access

Base: All respondents (545)

Access to IT- employees

Source: Ipsos MORI

61%

52%

46%

39%

33%

26%

25%

16%

13%

4%

66%

72%

42%

48%

29%

23%

30%

12%

13%

4%

Personal access to a variety of ICT resources

Computer at home

Personal mobile phone

Computer at work

Internet at work

Personal mobile with Internet

Internet elsewhere

Broadband Internet at home

Internet at home via ‘dial up’

Mobile provided by my employer

Q Which, if any, of the following do you personally have access to/use?


Mobile provided by my employer toaccess the Internet

Have access to

Use

IT skills - employees

Source: Ipsos MORI

ICT skills

34%

43%

44%

61%

21%

31%

32%

25%

15%

13%

9%

6%

11%

6%

8%

0% 20% 40% 60% 80% 100%

Q To what extent do you agree or disagree with the following statements?

I feel I have the skills I need to use basic mobile

phone applications

I feel I have the skills I need to use the Internet

I feel I have the skills I need to use a computer

I feel I have the skills I need to use advanced

mobile phone applications

1% 1%

5% 2%

2%


Strongly agree Tend to disagreeTend to agree Neither Strongly disagree

Source: Ipsos MORI

60%

39%

16%

53%47%

52%48%

82%

Yes No

Council PrivateTotal

The use of e-learning

Q Do you provide any training using e-learning?

Charity/voluntary

Local authorities provide more opportunities for training via e-

learning facilities


Usage of e-learning as a training method - employers

Usage of e-learning as a training method - employees

Source: Ipsos MORI

54%

54%

48%

35%

32%

31%

31%

19%

19%

15%

8%

37%

36%

37%

21%

18%

36%

20%

11%

11%

12%

8%

Type of training received

External training course which lasted more than a day

‘On the job’ training

Training on my own using the Internet

External training course which lasted less than a day

Internal training with a colleague

Training on my own using books and magazines

Training on my own using a manual

Q What types of training have you received from your employer that refreshed your current skills/gave you new skills?

Training on my own using CD-ROM based materials

Base: All who have received training (235)

Training on my own using an in-house intranet

Training on my own using a Virtual Learning Environment

Training on my own using televised materials

Refreshed my current skills

Gave me new skills

Source: Ipsos MORI

Training via e-learning

Q Approximately how much of your training is currently delivered using e-learning?

1%

6%3%

14%

74%

All Most Less than half None

1%

12%4%

44%

37%

Q And what proportion would you like to see delivered using e-learning?

About half

Base: All providing training use e-learning (325)

Attitudes towards e-learning - employers

Source: Ipsos MORI

15%

3%

2%

66%

14%

Effectiveness of delivering e-learning

Q In general, how effective, if at all, do you feel e-learning is in delivering training?

14%

3%

2%

57%

21%

Not at all effectiveVery effective Fairly effective Not very effective Don’t know

Q In general, how effective, if at all, do you feel e-learning is in delivering training to your staff?

2006

39% ‘fairly effective’

2006

46% ‘fairly effective’

Base: All providing training use e-learning (325)


Source: Ipsos MORI

94%

79%

79%

62%

58%

53%

48%

27%

10%

And for those who feel it is effective…

It is flexible time-wise

It is cost-effective

It is more time-effective

We have adequate resources

Employees have the knowledge

Employees will be more excited

Good quality e-learning available

My org. invests in the ICT

Other

Q Why do you say you feel e-learning is an effective way to deliver training to your staff?

Base: All who feel e-learning is an effective way to deliver training (233)


Source: Ipsos MORI

62%

56%

55%

44%

44%

27%

23%

So why is e-learning less effective for some?

Employees do not have knowledge and confidence in ICT

Q And why do you think that e-learning is not a very effective way to deliver training to your staff?

Employees will be intimidated by e-learning

Employees may not be interested in e-learning

My organisation does not have the necessary budget to invest in the ICT needed

We do not have the adequate resources (e.g. access to computers)

It is too time intensive for my employees

My employees need a lot of support that I can’t provide

Base: All who feel e-learning is not an effective way to deliver training (77)


Attitudes towards e-learning - employees

Source: Ipsos MORI

36%

9%

37%

17%

Interest in computer or Internet-based training

37%

8%

40%

14%

Q How likely is it that you would take part in training via a computer or the Internet?


Q How interested would you be in receiving training via a computer or the Internet?

Very interested

Not at all interested

Fairly interested

Not very interested Very

likely

Not at all likely

Fairly likely

Not very likely

Attitudes towards e-learning - employees

Source: Ipsos MORI

62%

6%

33%

Attitude towards Internet-based training at home

Q If you have a computer at home, would you be willing to undertake Internet-based training at home?

Q Why would you not to be willing to undertake Internet-based training at home?

Base: All those with a computer at home (243) and all those who are not willing to undertake Internet-based training at home (75)

Yes

No

11%

44%

45%

15%

I don’t feel I should do work-related

training at home

Access to my computer is limited

I should be paid for any training I

undertake

OtherNo computer at home

Source: Ipsos MORI

81%

81%

72%

71%

70%

63%

8%

Characteristics essential for e-learning training

They are practical and relevant

They contain the most up-to-date information

They are media-rich

They are concise and allow for quick learning

They engage and enthuse learners

They offer the organisation tools to monitor employees’ progress and scores

Other

Q Which, if any, of the following characteristics do you consider essential in e-learning training sessions?


What are the characteristics of good e-learning resources? - employers

Source: Ipsos MORI

27%1%

6%

48%

18%

Confidence in helping others use e-learning tools

Q How confident are you in your own ability to help others in your organisation use e-learning tools?

2006

19% ‘very confident’

Very confident Fairly confident Not at all confident Don’t knowNot very confident


E-learning support - employers

Source: Ipsos MORI

Employer attitudes to learning and training

24%

25%

50%

51%

22%

19%

35%

36%

32%

32%

11%

8%

11%

12%

4%

Q To what extent do you agree or disagree with the following statements?

My employer gives me enough support and encourages me to

undertake training3% 1%


My employer gives me enough support and

encourages me to undertake training using

information technology

My employer gives me enough support and

encourages me to learn

My employer gives me enough support and encourages me to

learn using information technology

4%

2%

Strongly agree Tend to disagreeTend to agree Neither Strongly disagree

E-learning support - employees

Source: Ipsos MORI

71%

50%

49%

40%

23%

5%

7%

64%

25%

23%

20%

1%

5%

22%

Funding streams – potential funding and accessing in last 6 months

Internal budget for training generally

Local Authority grant

Other

Internal budget ringfenced specifically for e-learning

Other government grant

National Lottery grant

None of these

Q Which of the following funding streams, if any, could be used to fund the provision of e-learning materials for your employees?

Q And which of these, if any, have you access in the last six months?

Could be used for funding

Have accessed in last 6 months


How would you/do you fund e-learning? - employers

Source: Ipsos MORI

67%

65%

63%

61%

55%

7%

Help to improve electronic resource to deliver training

Better knowledge/ signposting of where to access e-assisted training software

More hardware (e.g. PCs/laptops/ projectors)

More guidance and support in how to use electronic resources in training

More confidence in using ICT generally

Better quality training software (e.g. CD-ROMs, online sites or programs)

Other

Q Which of the following, if any, would enable you or your organisation to make better use electronic resources to deliver training?


s

What do you need to make e-learning work? - employers

Some initial conclusions.......

Attitudes towards e-learning as a training method:

largely positive (significant increase since 2006)

willingness to make e-learning a significant element of training

increased employer/employee confidence

What’s behind positive attitudes towards e-learning?:

flexibility, cost, time

availability of good e-learning resources

but resources should be practical, up to date, brief, engaging, tracked

Some initial conclusions.......

Existing barriers impeding growth of e-learning within the sector:

lack of IT access

greater availability of and access to effective e-learning resources

adequate support for staff and care providers

employee lack of IT skills/confidence

some employees/employers still not convinced about e-learning

Full report can be found at:

http://www.scie.org.uk/workforce/getconnected/Research.asp

Or e-mail me at:

[email protected]

colin paton

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