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    MARKETING PLAN

    FOR JOY LEMON

    20-Aug-11

    Course : PRINCIPLES OF MARKETING (MKT202) Section : 13

    Prepared For:

    Shahedur Rahman

    Prepared By:

    Jf

    Dljkh Dkhdkh Dkdkd llfjfjrr

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    LETTER OF TRANSMITTAL

    10th July, 2011

    Shahedur Rahman

    Lecturer

    NSU Business School

    North South University

    Subject: Submission of the Term Paper on Market Plan of JOY(soft drink).

    Dear Sir,

    We were assigned the term paper to do an analysis on the market plan of

    JOY(soft drink).Vividly enough, our term paper comprises to analyze how the

    marketing activities and marketing plan are taken into account of JOY . We

    hope our contribution will be best evaluated on your sharp scale of acceptance

    & analytical remarks.

    Consequently, we are transmitting our term paper to your very concern.Hopefully, you will discover our term paper informative approach as a hallmark

    of teamwork. Rather, in case of any further clarification or elaboration as to

    our term paper, we would welcome the opportunity to consult with you to

    explore how our findings could best meet your needs.

    Thanking You.

    With best regards,

    ID: ID:

    ID: ID:

    ID:

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    ACKNOWLEDGEMENT

    We all the members of the group solemnly are thanking the Creator who has

    helped us to do the work efficiently and effectively.

    We would like to thank our parents because their inspirations have enabled us

    to complete this piece of work. Furthermore, we want to thank our teacher,

    assistant professor of NSU Business School of NSU University to assign as well

    as to guide us in this term paper in the first instance. Last but not the least wewould like to thank to all our group members for giving effort in this term

    paper and acting as a team during the work.

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    CONTENT

    Introduction

    Objectives

    Executive Summery

    Current Market Situation

    4.1 Competitor Analysis

    4.2 Competitive Advantage

    Market DescriptionTarget Market Analysis

    6.1 Market Segmentation & Target market Statement

    6.2 Logics For Targeted Segments

    Marketing Mix (Analysing 4p)

    7.1 Product

    7.1.1 Value Proposition

    7.1.2 Unique Value Proposition

    7.1.3 Product Strategy7.2 Price

    7.3 Place

    7.3.1 Distribution Strategy

    7.3.2 Partner Relationship Management

    7.4 Promotion

    Action Programs

    Cost Budget

    9.1 Promotional cost9.2 Break Even Analysis

    Conclusion

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    INTRODUCTION

    Company History

    The proposal of launching anew soft drink(JOY),in Bangladesh, was decided

    mutually by the six partners-

    .Looking at the growing demand for soft drinks , though the market for soft

    drinks is competitive in the Bangladesh, the partners decided to launch its

    product (JOY) in mainly Dhaka. As our soft drinks business of JOY is in the

    beginning stage, which is about to start so it does not have a company profile.

    Fund Requirements

    Initially, JOYwill need . On average,the total investment will lead

    to 5crore, all of which will be provided by the six partners in form of a bank

    loan Bank loan will be taken as it requires huge amont of funds to start the

    soft drink business.

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    COMPANY OVERVIEW

    Goal of (JOY)soft drink:

    Our major goal is to expand the business within 3 years after its establishment

    by attracting more customers. To attract more customers and also to attain

    customers satisfaction we will emphasis on several factors such as quality

    product , no preservatives added,etc

    Keys to Success

    The keys to success in our business are:

    Location:

    Environment:

    Convenience:.

    Objectives of JOY soft drink

    Operational Objectives:

    To provide better quality product to our consumers up to their complete

    satisfaction.

    To satisfy customers with JOY soft drink which gives them refreshment.

    Marketing Objectives:

    Create strong customer awareness for JOY through 4Ps.

    Grab a competitive market share with in a period of time (six months) of

    the target market segments.

    Create a demand among distributors, retailers and business customers

    through more benefits than competitors provide can be edited if our faculty

    suggest.

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    EXECUTIVE SUMMARY

    More than a billion times every day, thirsty people around the world reach for

    beverages for refreshment. All around the world, drinking beverage is like an

    entertainment for people. Soft drinks are considered as consumer products. All

    round the world we can see a different marketing phase used by the beverage

    producing companies but in Bangladesh it is a little different. The soft drink

    industry in Bangladesh is becoming very competitive due to the changes in

    tastes and preferences of the consumers. However, by conducting market

    surveys and interviewing customers, we have found out that the consumersare still in search for innovated drinks with additional features. There are quite

    a few companies who are competing against each other to grab a greater

    market share. The six top brands in the market of soft drink are Coca cola, 7UP,

    Pepsi, Mojo, RC Lemon and Clemon. Coca Cola is charging more for their better

    quality. They are trying to convince their customer by that they are charging

    more for their better quality than the competitors are serving. Pepsi and 7UP is

    trying different approach to get the customer satisfaction. They are charging

    the same as Coca Cola for their products. Mojo is charging a bit low and trying

    to convince the customer by saying that we are charging low and you will be

    easily able to buy it. RC Lemon and Clemon target market is totally different as

    they are producing caffeine free soft drink which charges the highest in the

    market.

    Customers of the soft drink are happy with the current products but still theyare seeking

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    COMPETITORS ANALYSIS

    If we take a look at the Bangladesh soft drink industry, we can notice that at

    present, there are more than 19 soft drink manufacturers operating in

    Bangladesh. But the competitors we consider threat to Joy are:

    Transcom Beverage Ltd.

    Abdul Monem Limited

    Partex Beverage Ltd

    Akij Food and Beverages.

    Transcom Beverages Limited:

    Transcom Beverage Ltd (TBL) is the exclusive PepsiCo Franchisee for

    Bangladesh. TBL owns and operates modern plants in Dhaka and Chittagong

    for bottling the renowned soft drink brands such as, Pepsi, 7UP, Mirinda, Slice,Mountain Dew, Pepsi Diet and 7UP Light. The company is emerging with the

    motto to deliver sustained growth in Bangladesh and move towards dominant

    Beverage Company, delighting & nourishing every Bangladeshi, by best

    meeting their everyday beverages needs & stakeholders by delivering

    performance with purpose, through talented people.

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    Abdul Monem Limited:

    Akij Foods and Beverages:

    Akij Food & Beverage Limited (a unit of Akij Group) one of the largest food

    and beverage company in Bangladesh manufacturing quality product for

    domestic and international market..With a mammoth investment, it uses the

    world class KRONES (Germany), TETRAPACK (Sweden) & SIPA (Italy) Machines

    to manufacture their products.

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    CORE PRODUCT, ORIGIN AND MANUFACTURER IN BANGLADESH

    Soft Drink Core Product Country of Origin Manufacturer in Bangladesh

    Coca Cola Cola U.S.A Abdul Monem Ltd

    7UP Lemon and Lime U.S.A Transcom Beverage

    Pepsi Cola U.S.A Transcom Beverage

    Clemon Clear Lemon Bangladesh Akij Food and Beverages

    RC Lemon Cloudy Lemon U.S.A Partex Beverage limited

    Mojo Cola Bangladesh Akij Food and Beverages

    COMPETITORS PRODUCT FEATURES

    Soft Drink: Product Features

    Coca Cola: Cola which uses Caffeine (2.9 mg per 100 ml) and Natural

    flavorings.

    7UP :Caffeine free lime and lemon flavored Carbonated Beverage

    Pepsi: Cola which uses Caffeine, high fructose corn syrup and Natural flavorings

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    Clemon: Lemon Flavored Carbonated Beverage

    RC Lemon: A tasty cloudy lemon soft drink

    Mojo: A local cheap brand offers cola with attractive package

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    Market Segmentation

    We will segment our market into four categories. Such as:

    Demographic Segmentation

    Psychographic Segmentation

    Behavioral Segmentation

    Geographical Segmentation

    We will divide these segmentations into different subgroups. These are given

    below:

    Demographic Segmentation:Age 14-39 years

    Gender Both Male and Female

    Occupation Professionals, students, executive level officers.

    Family life cycle Young, Married, Married with children, Unmarried

    couples

    Income Seekers, Strivers (not applicable for students)

    Psychographic Segmentation:Social Class Upper Lowers, Middle Class, Upper Middles, Lower

    Uppers.

    Behavioral Segmentation:Occasions Regular Occasion

    Usage rate Light users,

    Loyalty Status None

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    Geographical Segmentation

    World region Bangladesh

    Country region Dhaka

    City Urban areas

    Reasons for Choosing These Segmentations:

    Competitors target market and customer demand is the first

    reason to select the market. Target market includes business executives which

    is ignored by the promotional strategies of the competitors. But it is a huge

    market for soft drink in Bangladesh.

    Vast population of Dhaka City as well as competitive pricing of JOY is

    also one of the most important logic behind setting the target market.

    The third logic behind the target market is the location. The

    industry of JOY lemon will be situated at Gazipur Industrial Area which is very

    close to the target market . So, it will reduce the distribution cost.

    Target Market Statement

    As a new product JOY will be distributed among the young generation

    and business executives of Dhaka city.

    Analysing 4P

    Product

    Manufacturing

    JOY will be produced in the factory of Aggressive Marketers which is

    situated Gazipur Industrial Area. This area is close to target market location.

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    Manufacturing procedure will be fully automatic. Here are the steps of

    manufacturing.

    Clarifying the water

    The traditional process of a series of coagulation, filtration, and

    chlorination

    Filtering, sterilizing, and DE chlorinating the water

    Mixing The Ingredients

    The dissolved sugar and flavor concentrates will be pumped into the

    dosing station in a predetermined sequence according to compatibility.

    The water and syrup are carefully combined by sophisticated machines

    Carbonating the beverage

    Carbonation will be added to the finished product.

    Packaging

    The beautiful and colourful packaging of JOY attracts the customer. It will

    consist of yellow, green, black ,white ,ash and so on. JOY is a lemon flavoured

    soft drink. So, green and yellow will be mostly used. It will also include two

    model of the product who will represent young generation and executives

    (Target Customer). The size of bottle (specially the 350 ml) and can is handy

    which the customers like most. The packaging also includes the ingredients of

    JOY. The word JOY has been written in both English and Arabic. It will also

    contain the sign of Halal, Hygienic, Organization and mandatory health

    certificates.

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    Value Proposition

    Carbonated Soft Drink.

    Clear lemon flavour

    Good Tasted

    Remove tiredness & help to be fresh

    Ingredients

    The ingredients that are used to make the JOY are-

    1. Refined Sugar,

    2. Carbon Dioxide,

    3. Natural Lemon Flavor,

    4. Acidulate,

    5. Caffeine etc.

    Nutrition

    Nutrition facts per 100 ml are-

    Energy = 46 k cl.

    Fat = 0.00 gm

    Protein = 0.00 gm

    Carbohydrate = 10.5 gm

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    Product Level:

    There are five type of product level which a marketer need to

    concentrate on for the success of product

    o Core Benefit: The basic buying reason of that product by customer. The

    core benefit for JOY is to quench their thirst.

    o Basic Product: Basic product is the vital features of that product. Basic

    product for JOY is carbonated water with some added flavours.

    o Expected Product: Expected product for JOY is a soft drink which gives

    more energy and taste to consumer.

    o Augmented Product: It is the extra features provided by company to

    their customer. It is giving more energy and taste to their customer by

    providing them more caffeine in their offering.

    o Potential Product: It is the all possible changes and transformation that a

    product can undergo in future. Because it is targeting youth it can modified its

    regular bottle shape into some different and innovative way so youth can

    attract. It can launch a new designed art form bottle.

    Unique Value Proposition

    Lemon flavoured Carbonated Soft Drink.

    Strictly maintained products high quality.

    Different size. 275ml can; 550ml , 1250ml pet bottle.

    More energy .

    Different taste.

    No chemical preservative.

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    PRICING STRATEGY

    Despite being a new entrant in the industry, we plan not to compromise on our

    price level. We maintained top quality while producing Joy. While setting our

    pricing strategy we have kept three things in mind:

    Consumer Demand

    The Product Life Cycle

    Potential Substitutes

    Customer Demand

    In case of soft drinks, customers are driven by taste and health consciousness

    and income is also a very important factor here. The higher the price we set,

    the higher is the perceived value and the customers are willing to pay the

    premium price if the product delights them after consuming it.

    The Product Life Cycle

    As the product is new and the market is very much saturated the product must

    be top class and of higher price. This would help to quickly cover up the

    development costs. And as said earlier, higher price will also give a certain

    prestige to the product. This would help to capture the market easily for Joy.

    Potential Substitutes:

    The current giant competitors such as Coca Cola, 7UP and Pepsi are currently

    attracted to higher profit margins. We also need to keep their price and quality

    in mind before we set our price. Will our soft drink be of good taste than of

    7UP? Its not just easy to set a high price to have a higher perceived value and

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    come into quicker break even, but its also about the brand awareness of the

    competitors.

    So we have decided that we are going to follow our competitors pricing and

    add a little further with expanding the quantity of our drinks. We will follow

    uniform delivered pricing. We will price same for the every part of the Dhaka

    city without going for price discrimination. The proposed prices of different

    size of Joy are:

    Package Price

    275 ml. (Joy can) 30 tk.

    550 ml. (Joy Mini) 30 tk.

    1250 ml. (Joy Family) 60 tk.

    There are two pricing strategies for new product. The first one is Price

    Skimming and the second one is market penetration. We can describe our

    pricing strategy as a Competitive Pricing Strategy which is a combination of

    price skimming and penetration. Let us explain the logics. We will ask the

    questions and answer them to support the strategy. At first we justify Price

    Skimming Strategy.

    Is it a new invention?

    Answer : No

    Do the Product quality and image support the price?

    Answer: Yes

    Do the buyers want the product at the price?

    Answer: Yes (current Market Situation)

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    Do the costs of producing the product in small volume cancel the

    advantage of higher prices?

    Answer: Yes (Because the land cost is very high)

    Can the competitors enter the market easily?

    Answer: Yes.

    So, Price skimming will not be a good strategy for JOY.

    Now we will judge the penetration pricing with related question and

    answer.

    Is it a price sensitive market?

    Answer: No.

    Is there any inverse relationship of production and distribution cost to

    sales growth?

    Answer: Yes.

    Will the low prices keep competition out of the market?

    Answer: No

    So, Market penetration will not be a good strategy also.

    This is why we have chosen a competitive pricing strategy.

    Place

    Channel: Manufacturer Retailer Customer

    Coverage: Around 10% of Dhaka city.

    Location: Metros and urban areas

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    Inventory: Currently no specific amount of inventory is maintained for backup.

    Transport: Products will be distributed through rented transportation system.

    Six pick up vans will work everyday to send those product to retailers.

    Distribution Strategy

    After company manufacture the product, it has to decide that from

    how many and which type of channels through product will reach to customer.

    JOY will be available through regular distribution because it will be

    available at targeted area. We will implement this regular distribution to

    supply saturation exposure of the market by using all accessible channels.

    Thats why JOY will be available in selected parts of urban area at all the

    miniature and large retails stores, supermarkets, departmental stores and

    restaurants.

    There can be zero to 1 levels of intermediaries implicated in the intact

    supply chain before product reaches to the end consumer. This is because

    initial target market is small and UP dont actually have an extensive network

    of sales agents, brokers and additional force which is very important and is

    perfect for make product approachable to the markets. This work will be done

    by retailers. 5% margin will be reserved for these mediators . JOY will transport

    its products from industry which is situated at Gazipur by own transportation

    system and sell it to the retailers on a regular basis. Because beverage industry

    is highly unstable and vibrant so products should be available in market at allthe time. The supply of product primarily depends upon the quantity required

    by retailers ,so it can be supplied on after some intervals.

    JOY will also launch a bundled service with Fakhruddin Biriani, Labamba

    Kabab. They are locally popular restaurants where JOY will be available with

    offered foods at a special price. It is a zero level channel system.

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    Promotion

    Advertising

    Advertising is any paid form of non-personal presentation and promotion of

    ideas, goods, or services by an identified sponsor .We will use Informative

    advertising which will introduce our product to target audience. One of our

    objectives will be effective use of the promotion budget.

    JOY has been targeted for the young generation and office executives and

    designed for fun loving young adults.

    Media

    Broad cast

    Very small TV ads and aggressive advertisement program will be launched

    through FM Radios. Because now a days both students and business executives

    are being busy day by day. FM radio is becoming one of the best media to

    communicate with young generation and business executives.

    Print

    Advertisement will be published in the Popular national dailies on the holy

    days.

    Internet

    Advertisement through Ecommerce, news and social network websites can be

    an effective media for communication.

    Outdoor

    Billboards

    A lot of legal billboards will be put up. However, with the billboards, we will

    come up with our belief and values and people will be aware of it.

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    Sales promotion

    Sales promotion is the short-term incentives to encourage the purchase or

    sale of a product or service.

    Discounts

    December and January are the major part of winter. Usually customer

    demand decreases in that time. To increase sales and grab a bigger market

    share will launch a discount program for schools, college, universities and for

    profit/nonprofit organization who are willing to go for a picnic or study tour.

    JOY Card

    In the Summer sales of soft drinks goes high and a very competitive

    environment is observed in the market. Next summer we are going to start a

    promotion program which will be named JOY Card: A Mirror Reflection of

    Cash Under this promotion we will provide joy card with each of our product.

    Customers will be given a lot of option they can purchase with different

    number of joy card. Here are the offers:

    10 Joy Card (Can) Submission : Customer will get a free Joy Can

    10 Joy Card (Mini) Submission : Customer will get a free Joy Mini

    10 Joy Card (Family) Submission : Customer will get a free Joy Family

    20 Joy Card (Can) Submission : Customer will get a free Exclusive Joy Mug

    20 Joy Card (Mini) Submission : Customer will get a free Joy Mug

    20 Joy Card (Family) Submission : Customer will get a free Joy Jug

    50 Joy Card (Can) Submission : Customer will get a free Joy Exclusive ring

    50 Joy Card (Mini) Submission : Customer will get a free Joy T-shirt & cap

    50 Joy Card (Family) Submission : Customer will get a free Exclusive Glass Set

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    100 Joy Card (Can) Submission : Customer will get a free Joy Exclusive Ticket

    for T20 world cup

    100 Joy Card (Mini) Submission : Customer will get a free Joy Ticket for T20world cup

    100 Joy Card (Family) Submission : Customer will get a free two Joy Ticket for

    T20 world cup & A

    Loyal Customer Joy Card which will provide him 7% discount on joy product

    for 1 year.

    Direct Marketing

    Taking appointment our marketing executives will directly contact with the

    executives, principals of

    well known schools and college and other different educational and business

    organization with our

    sales promotion.

    We will also distribute the leaflets among the students and people who read

    newspaper. It will

    contain the features and sales promotion as well as the prices of the products.

    All the leaflets will

    contain the value proposition statement: Just Own Yourself