9/9/2019

1

Developing Coaching Skills: The GROW Model

COACHINGBOOT CAMP

Professional Development Series

© Faustino Dagdag 2019 all rights reserved

9/9/2019

2

Establish what behavior you and your employee want to change.

why it needs to be changed,

How the employee would like to change it,

What will be achieved.

Then structure it as a SMART Goal

G

Establish how the Goals will Align with the Mission, Vision and Values of the organization.

Establish why the employee is important to the organizational team, be sure they understand their role and value in achieving the teams success

“Establish Line of Sight”

G

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3

“In the most common scenario, a company’s mission and it’s values rupture due to the little crisis of daily life in business”

Welch, Jack , 2005, Winning, Harper Collins Publishing, New York, NY

“Seek first to understand, Then to be understood”

Dr. Stephen R. Covey , Habit 5 , The Seven Habits of Highly Effective People

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4

First ask how are they? What are they afraid of and what excites them

Candidly discuss the reality of the situation

Separate Reality from Perception

Empathize with their situation

R

Match the goal of the employee with their:

• Knowledge, Skills and Abilities

• Available resources

• Level of authority

• Support you are willing to give

R

9/9/2019

5

“Often you will be confronted with employees who have perceptions of their talent and abilities that don’t agree with reality. An important part of your coaching job is to put people in jobs they can do, not just think they can do.”

Nigro, Nicholas, The Everything Coaching and Mentoring Book, 2003, Adams Media Corporation, Avon, Massachusetts.

9‐10

Ken Blanchard’s Situational Leadership

Hi Task Low Relationship

Hi TaskHi Relationship

Low TaskHigh Relationship

Low TaskLow Relationship

Unable and Unwilling

Unable but

Willing

Able but

Unwilling

Able and

Willing

D1D2D3D4

9/9/2019

6

What Do You See in each image?

Write what is the first thing you saw in each image.

Share what you wrote down 

Exercise

What are the opportunities?

What are the obstacles?

Prompt a robust free thinking discussion of the options available

O

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7

Four key rules for Brainstorming

1. There are no dumb ideas

2. Don’t criticize other peoples ideas

3. Build on other peoples ideas

4. Reverse the thought of quality over quantity

Kaizen

The practice of continuous

improvement

9/9/2019

8

S.C.A.M.P.E.R. Creativity Tool

Substitute  

Combine Adapt  

Modify Put to other uses

Eliminate 

Rearrange  

Principles of Management, Talya Bauer, Berrin Erdogan, Jeremy Short and Mason Carpenter © 2016 by Flat World Knowledge, Inc

Using SCAMPER

Solve these 5 Puzzles in 5 minutes

Exercise

9/9/2019

9

Will to Move Forward

• Create a work environment that empathizes with their self‐interest inspiring their commitment.   

• Seek to answer their WIIFM

• Each employee has a separate and distinct WIIFM

What’s In It For Me?

Will to Move Forward

• Ask to them to Commit to a specific action to move forward

• Ask them to commit to a specific date and time to take this action

• Establish a date and time to follow up on progress of the action