coachfederation.org/icfglobal20121copyright hpcg®, sage strategies 2012...

Coachfederation.org/ICFGlobal2012 1Copyright HPCG® , Sage Strategies 2012

Coachfederation.org/ICFGlobal2012

Coaching the Distance:Bridging Cultural Gaps

Seamlessly with Technology

Patricia Weiland, PCC (USA)Ralf Wolter, ACC (Germany)


Join us on Skype


Our Story: How did we Connect?

5,681 miles = 9.143 km

Google Maps

9 hours

GMT - 8GMT +1


Core Message"Grow your Business with Technology, to Bridge Distance and Cultural Gaps"


AbstractCoaching the distance – bridging cultural gaps seamlessly with technologyWho would you coach if technology was easy for you to use? Does using technology create anxiety for you? Are you aware of the opportunities in the virtual world? Are you familiar with cultural aspects of coaching globally? No longer is a lack of knowledge of communication technology an excuse in today's global coaching and business world. Meeting your clients where they are might mean that you have to create a virtual space to hold the coaching conversation. Modern communication technology is becoming more relevant and more interesting to clients and is easier to use than ever. You and your client are both on the same page when you use technology for coaching in the virtual world. Attend this session to get tips and tricks to bridge both culture and technology. Join this interactive session to experience "coaching the distance", including real-time demonstrations using the latest technology. The demonstration will show you how to leverage technology for better understanding in your coaching sessions. Learn how to create incredible brainstorming with a virtual white-board. Ensure accountability with the sharing of homework documents. See the hottest virtual tools that are just being released and how to access and leverage tools and websites for your coaching business. In addition you can also connect with other coaches to be able to test, troubleshoot and tackle new technology in your own office. After the session at the ICF Conference join the online discussion from your office to test and update your virtual technology offerings. This session promises to make your coaching practice beyond borders easier through building cultural awareness and comfort with technology.

For YourReference


What if? Imagine…

New clients

Virtual = Real experience

Greater impact

Coach globally

Culture awareness

75%


AgendaCoaching the Distance – Bridging Cultural Gaps Seamlessly with Technology

2.Infra-

structure

2.Infra-

structure

3.Inform.

exchange via the

Internet

3.Inform.

exchange via the

Internet

4.Coaching

the Distance

4.Coaching

the Distance

5.Demo:

how to get Started

and Continue

5.Demo:

how to get Started

and Continue

1. Motivation

&Benefits

1. Motivation

&Benefits

Goal:Connecting

the Real and the Virtual

World

Goal:Connecting


World


Definition of Virtual Coaching

You are in a different location from your client


Benefits of Virtual Coaching: WIIFM?


Impact of Virtual CoachingBe careful what you ask for

• Communication technology skills and comfort are essential

• Culture is relevant

• Work-Life balance is challenging


Communication Technology:Trends for 2020

Always connected (unless offline by choice)

3D / HD Video everywhere, interactive TV

1 GB bandwidth for each household

Augmented Reality

Targeted Advertising in conjunction with Social Networks

All phones will become “smart”

We will do Work, not go to Work

Local and remote Collaborationare considered equal

Source: Cisco Systems, 2011


How to Bridge these Gaps?What are Your Expectations?

Infra-structure

Infra-structure

Inform. exchange

via the Internet

Inform. exchange

via the Internet

Coaching the

Distance

Coaching the

Distance

Demo:how to get

Started and

Continue

Demo:how to get

Started and

Continue


Learning CurveP

erfo

rman

ce

Number of learning attempts

slowstart

strongacceleration

mastery

ideal learning curve

newtechnology


Self Assessment on Comfort Level

Communication Technology Use

Glo

bal C

itize

nshi

p

1

52

3

4



2.Infra-

structure

2.Infra-

structure

3.Inform.

exchange via the

Internet

3.Inform.

exchange via the

Internet

4.Coaching

the Distance

4.Coaching

the Distance

5.Demo:

how to get Started

and Continue

5.Demo:

how to get Started

and Continue

1. Motivation

&Benefits

1. Motivation

&Benefits

Goal:Connecting


World

Goal:Connecting


World


Infrastructure

• Hardware

• Communication Technology

• Software installed locally

• Software in the Cloud

• Blended mode Software

• Marketing Tools


HardwareCategories:

– Telephone– Smartphone– Computer– Tablets– Webcam– Internet connectivity– Accessories

Purchasing decision criteria:– Keep your audience in mind– How do you position yourself?– Consider the RoI


Communication Technology

• Voice over IP (Internet Telephony)

• Internet video – download (YouTube)

• Internet video – real-time (Skype)

• Online collaboration tools


HD Video Conferencing

Low-price webcam 640*480DSL 3,000 or equivalent Build-in HD webcam (MacBook Pro)

DSL 6,000 or equivalent

High-end external HD,DSL 16,000 or equivalent


For YourReference Software installed on your Device

Windows PC, Mac, Tablet, SmartPhone

Must Have• Browser (have a second one, e.g. Firefox or Chrome)• PDF reader • ZIP client• Virus scanner and firewall

Optional• Mind-Mapping• VPN client• Advanced

security tools• Encryption

tools

Recommended• Office Suite• PDF writer• Calendar client• Address book• email client • Password Safe• Chat client• Video communication

tools• Internet telephony


Software in the Cloud

• File sharing: Dropbox, Google Cloud, MS Skydrive, iCloud, SugarSync, Box

• Office suite: Google docs

• Email, Calendar: Google Mail + Calendar, Outlook Web Access (OWA)

• Voting: Doodle

• Payments: Paypal, moneybookers.com, squareup.com, Quickbooks.com

• Slide sharing: SlideShare

• Surveys: Survey Monkey, SurveyGizmo

• Email marketing: Constant Contact, mail chimp, icontact

For YourReference


Blended Mode SoftwareCloud Software with a local Client

Google docs (offline mode – requires Chrome Browser)Notes and ToDo Lists:

– Evernote– Getting Things Done (GTD)– Things– ToDoList– Remember the Milk

Online Backup:– Mozy– iDrive– Wuala– McAfee

Encryption tools:– BoxCryptor (Windows, iOS, Android)– MacFusion (Mac)

For YourReference


3 Technologies to Master

1. Internet connectivity: always connected

2. Master audio and video

3. Be familiar with one collaboration tool


Master VideoCollaboration Tools


Most Relevant Resources• Hardware

– Computer, tablet, smartphoneperformance test: www.speed-battle.com/

– Webcam, headsettest: make a Skype audio test call

– Internet Connectionspeed test: www.speedtest.net/voice quality test: www.voipreview.org/voipspeedtester.aspx

• Software on your Device– Calendar, address book, PDF, Office Suite– Collaboration tools: Skype, Adobe Connect, Cisco Webex GoTo Meeting– HD Video conferencing: Cisco Jabber TP– Security: Anti-Virus, Encryption

browser check: browsercheck.qualys.com/

• Software in the Cloud– Doodle, PayPal, Survey Monkey, SlideShare, Google Docs

• Blended Software (local+cloud)– Dropbox, Evernote, Mozy

Takeaway

http://www.speed-battle.com/

http://www.speed-battle.com/

http://www.speedtest.net/

http://www.voipreview.org/voipspeedtester.aspx



https://browsercheck.qualys.com/



2.Infra-

structure

2.Infra-

structure

3.Inform.

exchange via the

Internet

3.Inform.

exchange via the

Internet

4.Coaching

the Distance

4.Coaching

the Distance

5.Demo:

how to get Started

and Continue

5.Demo:

how to get Started

and Continue

1. Motivation

&Benefits

1. Motivation

&Benefits

Goal:Connecting


World

Goal:Connecting


World


Online CommunicationInformation Exchange via the Internet

1. Passive Participation

2. Active Participation

3. Real-Time Communication


Transforming the Education System Learn & Study online

Stanford University: “President John Hennessy predicts the death of the lecture hall.” (May 2012)

Khan Academy: “Let's use video to reinvent education!”

Source: Salman Khan at TED, March 2011


Creating VisibilityMarketing

• Push marketing– email mailing lists– Google ads– send notes on social media

• Pull marketing– PDF brochure– Blog– Personal website– Expose your business on social media


Number of UsersJune 2012

LinkedIn: ~ 150 Million

Twitter: ~ 140 Million

Gmail: ~ 425 Million

Facebook: ~ 955 Million


Should you use LinkedIn?

1. Do you want your business to be present in the Internet?

2. Would you like to do business globally?

3. Do referrals open doors for you?


How to get started?Step by Step Instructions

1. Create a personal or company profile

2. Connect with people you know: present and past

3. Write referrals

4. Ask for referrals

5. Join relevant groups of your target market

6. Create your own group

7. Provide useful information and promote it

8. Start discussions and provide value – not noise

9. Cross-link with your other pages

10.Update your status, add more contacts

For YourReference


Active ParticipationShare and Influence

Grandmother Marry Warrenhttp://journeyintoelderhood.blogspot.com


Collaboration Tools

(audio only)


Self Assessment

What do you use right now?

• Passive participation• Create visibility• Active participation• Virtual coaching

Share with your neighbor


Top 10+ WebsitesLearn, study, get information

– www.timeanddate.com on-time in the right time zone– http://www.bank-holidays.com/ worldwide holidays– www.oanda.com currency converter– www.wikipedia.com online encyclopedia– www.ted.com “Ideas worth spreading” (200 million views)– www.khanacademy.org/ online academy– http://geert-hofstede.com/ Professor Geert Hofstede: culture

Active participation: marketing & visibility– www.coachfederation.org/ ICF– linkedin.com facebook.com twitter.com Social Networks– www.blogspot.com start blogging– www.slideshare.net/ share your presentations– www.youtube.com video sharing – www.wordpress.org build your blog and website

Takeaway

http://www.timeanddate.com/

http://www.bank-holidays.com/

http://www.oanda.com/

http://www.wikipedia.com/

http://www.ted.com/

http://www.khanacademy.org/

http://geert-hofstede.com/

http://geert-hofstede.com/

http://www.coachfederation.org/

http://www.linkedin.com/

http://www.facebook.com/

http://www.twitter.com/

http://www.blogspot.com/

http://www.slideshare.net/

http://www.youtube.com/

http://www.wordpress.org/



2.Infra-

structure

2.Infra-

structure

3.Inform.

exchange via the

Internet

3.Inform.

exchange via the

Internet

4.Coaching

the Distance

4.Coaching

the Distance

5.Demo:

how to get Started

and Continue

5.Demo:

how to get Started

and Continue

1. Motivation

&Benefits

1. Motivation

&Benefits

Goal:Connecting


World

Goal:Connecting


World


Are you ready?Takeoff Checklist

Hardware ready

– Computer, tablet, smartphone

– Webcam, headset

– Internet Connection

Software ready

– Calendar, address book, PDF, Office Suite

– Collaboration tools: Skype, Adobe, webex, GoTo

– Security: Anti-Virus, Encryption

Doodle, PayPal, Survey Monkey, SlideShare, Google Docs

– Dropbox, Evernote, Mozy

Clients ready

– Time and date

– Communication tools

– Meeting confirmed


Murphy’s Law“Anything that can possibly go wrong, does”


What is Your “Plan B”? Disaster Recovery

- Lost Data (backup: local, cloud)

- PC crash – reboot time

- Network outage

- Hardware failures

+Exchange alternative contact numbers

+Agree on fallback plan, e.g. Webex Skype Telephone Text message

+Prepare a plan B – before you need it


Where Everyone Fails…

The World Clock


Fish and Water = People and Culture


Culture Definition

Shared meaning or understanding by any group to a situation or behavior that came about as a solution to a specific need

or problem.


What’s in Your Water?

• Age group?– Millennial / Gen Y / Gen C 15 to 32

– Gen X 33 to 44

– Baby Boomer 45 - 63

– Traditional or Greatest Gen 65 +

• Where were you born?

• Where do you live now?

• What is “good manners?”


What Behavior do you see?Tip of the Iceberg

Artifacts and

Products

Explicit Culture


What don’t you see?

Norms and Values

Basic Assumptions

Implicit Culture

Explicit CultureArtifacts and Products


Cultural Aspects“Above and Below the Waterline”

Visible artifacts:– Identifying individuals as part of a social structure or a group of people

– Going deeper you discover social norms and values groups of people

– These norms form what is right and wrong and come from solutions found to

problems that arise are consistently answered in a similar way

– Values are how they know what is good and bad

Caution in coaching:– Implicit basic assumptions are so engrained you don’t even question or notice

them

– Whether you bow, shake hands, have eye contact or how long you hold the

gaze into a strangers eyes is all part of the culture

– Even notions of modesty, childrearing, leadership, career paths, rhythm and

pace, physical contact, expressing emotions are acceptable to varying degrees

depending on social norms

Read the research material for insight and guidance.

Takeaway


Cultural AspectsInterpreting the Research

Talcott Parsons: sociologist leveraged by Trompenaars & Charles Hampden – Universalism versus particularism (rules versus relationship)

– Individualism versus communitarianism (Individuals versus the group)

– Neutral versus affective (the degree to which emotions are expressed)

– Specific versus diffuse (the degree of involvement) ( how much is private versus public)

– Achievement versus ascription (how status is accorded)

Trompenaars and C.Hampden: Turner interpreted the above and added two additional aspects– Time – focus is past, present and or future

– Environment – people are stronger and motivated from within versus the environment

Geert Hofstede: Organizational Anthropologist– Power distance – emotional distance between the parent and child, teacher and pupil, boss and subordinate

– Individualism versus collectivism – how they view the community

– Masculine versus Feminine – has more traditional male or female tendencies

– Uncertainty avoidance - handling ambiguity allows less rules and less stress

– Long term focus or shorter time period or term focus – longer term cultures grew faster

Phlllippe Rosinski – Cultural Orientation Framework– Sense of Power – control harmony humility

– Time management approaches – scarce plentiful, monochronic polychronic, past present future

– Definitions of Identity and Purpose - being doing, individualistic collectivistic

– Organizational arrangement – hierarchical equality, universalist, particularist, stability change, competitive collaborative

– Notions of Territory and Boundaries – protective sharing

– Communication patterns – High-Context Low Context, Direct/indirect, Affective Neutral, Formal Informal

– Modes of Thinking – Deductive Inductive, Analytical Systematic

For YourReference


Cultural AspectsVerbal Communication Patterns


Cultural AspectsInterpreting the Research

When you get stuck with a client

• Basic Assumptions

• Face

• Communication Patterns

• Trust Your Instincts


Building Trust Virtually


Building Trust VirtuallyHow do you build trust?

• To get trust give trust

• Over communicate the expectations

• Set the tone and methodology for future interactions

• Be accessible and responsive: clarify how to relay information

• Be very careful using metaphors and gestures

• Create social time within the coaching call

• Be curious about ambiguity

• Transmission delay time: don’t talk over each other

• Take a deep breath when experiencing challenges

• Consider socializing as a trust builder

Takeaway


Building TrustEvery Software has Bugs

For YourReference


10 Points for Cultural Appreciation

1. Define your culture

2. Understand assumptions in your culture

3. Get familiar with global aspects

4. Define assumptions on client’s culture

5. Set up time to discuss cultural nuances

6. Define norms within your relationship

7. Make it safe to discuss assumptions that might have been violated

8. Set up a plan B before you need one

9. Check accountability methodology within each culture

10. Check results, standards and expectations are acceptable and reasonable

Takeaway


Behavioral EtiquettesIn the Virtual World

• Be on time – in the right time zone

• Constantly check if your client is still with you

• Get familiar with communication technology

• Eliminate background noise

• Avoid multi-tasking

• Socialize

• Speak clearly

• Avoid email escalations

• Respect copyright in the Internet

Takeaway


Engaging your Clients1:1 Coaching

• Build trust – quickly

• Enable video – whenever possible

• Start the session by checking relevance and priority

• Asses client’s comfort level and experience with communication technology

• Effective use of silence

• Effective use of questions

• Learn the collaboration tool’s functions

For YourReference


Engaging your ClientsGroup Coaching

• Build trust – quickly

• Assess client’s comfort level and experience with communication technology

• Pattern disruption: every 3-5 minutes

• Check for distractions and background noise

• Learn the collaboration tool’s functionality

For YourReference


Engaging your ClientsPattern Disruption

• Guidelines:– In person– In a virtual meeting

• Best practices:– Ask questions– Blank the screen– Show a video– Start a chat (chat tool)– Ask for feedback ("raise hand" feature)– Brainstorm on a virtual whiteboard – Vote: use the voting tool for ad-hoc

group decisions

For YourReference


Virtual Coaching: 10 Points of Logistics

1. Be on time for meetings

2. Respond to emails within 24 hours

3. Be present on social media

4. Use Internet communication tools

5. Effective use of your webcam

6. Create a video of your "elevator pitch"

7. Be online while travelling

8. Create online material for prospects

9. Have a "Plan B"

10.Be respectful, take a deep breath

Takeaway


ICF Core CompetenciesMeet your clients where they are

A. SETTING THE FOUNDATION 1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS 2. ESTABLISHING THE COACHING AGREEMENT

B. CO-CREATING THE RELATIONSHIP 3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT4. COACHING PRESENCE

C. COMMUNICATING EFFECTIVELY 5. ACTIVE LISTENING6. POWERFUL QUESTIONING7. DIRECT COMMUNICATION

D. FACILITATING LEARNING AND RESULTS 8. CREATING AWARENESS9. DESIGNING ACTIONS10. PLANNING AND GOAL SETTING11. MANAGING PROGRESS AND ACCOUNTABILITY



2.Infra-

structure

2.Infra-

structure

3.Inform.

exchange via the

Internet

3.Inform.

exchange via the

Internet

4.Coaching

the Distance

4.Coaching

the Distance

5.Demo:

how to get Started and

Continue

5.Demo:

how to get Started and

Continue

1. Motivation

&Benefits

1. Motivation

&Benefits

Goal:Connecting


World

Goal:Connecting


World


DemonstrationHow to get started and how to continue?

1. Internet connectivity: always connected

2. Master audio and video

3. Be familiar with one collaboration tool


DemonstrationGet active Now!

• Join our webex session right now

(mute yourself)

• Send your questions as SMS / text message

• Raise your hand


SummaryCoaching the Distance – Bridging Cultural Gaps Seamlessly with Technology

2.Infra-

structure

2.Infra-

structure

3.Inform.

exchange via the

Internet

3.Inform.

exchange via the

Internet

4.Coaching

the Distance

4.Coaching

the Distance

5.Demo:

how to get Started

and Continue

5.Demo:

how to get Started

and Continue

1. Motivation

&Benefits

1. Motivation

&Benefits

Goal:Connecting


World

Goal:Connecting


World


Your Takeaways

• Most relevant resources

• Top 10+ websites

• Cultural Aspects

• Building trust virtually

• 10 points for cultural appreciation

• Behavioral etiquettesin the virtual world

• Virtual Coaching: 10 points of logistics

Takeaway


Connecting in the Virtual WorldEngage in your new community

Next steps:

1. Download the material: Virtual4Coaching.comhttp://virtual4coaching.com/page2/index.html

2. Ensure success & increase your learning curve:

Join us for our follow-up webinars

3. Use Doodle to vote for dates and times

4. Connect with us on LinkedIn

5. Join our LinkedIn Group Virtual4Coaching

6. Like us on Facebook Virtual4Coaching

Takeaway

http://virtual4coaching.com/page2/index.html




http://www.linkedin.com/groups?viewMembers=&gid=4595997&sik=1346173472589

https://www.facebook.com/Virtual4Coaching


Self Assessment on Comfort LevelWhere do you stand now?

Communication Technology Use

Glo

bal C

itize

nshi

p

1

52

3

4



Patricia Weiland Ralf Wolter

Virtual4Coaching.com


Patricia Weiland Bio• Patricia Weiland brings over 25 years of hands on experience inside and in

service to Fortune 100 organizations to her role as a Consultant and Professional Coach. Ms. Weiland coaches key global stakeholders in senior level executive and professional positions facing strategic, behavioral and productivity issues. Ms. Weiland consults with leaders at all levels on team and employee development plans at to identify, assess and improve leadership skills in organizational competencies increasing engagement and contribution. Weiland finds that coaching is uniquely positioned to attend to leaders in global enterprises with leaders in remote locations who face situational challenges while maintaining strong connections to the ideals and corporate wide goals and initiatives.

• Ms. Weiland holds a master’s degree in Organizational Management Development from Fielding Graduate University and a B.A. in Communications from University of Wisconsin. Weiland is a PCC with the International Coach Federation and certified to administer MBTI and DISC.

• www.sage4change.com

http://www.sage4change.com/


Ralf Wolter Bio• Ralf Wolter is a senior leader and coach with 25 years of global experience

in building and leading global and virtual teams in large corporations. Due to strong communication and presentation skills, Ralf consistently achieves high scores at public presentations, events, and conferences.

• As a motivational and professional speaker, Mr. Wolter has presented topics such as leadership, innovation, the future of technology and related implications for business and communication, developing the next generation of leaders, and the future of coaching. In addition to developing people, he enjoys being a technology futurist, combining visionary thinking with a practical hands- on approach to apply networking and communication technologies for shaping the future of coaching and training. Ralf's specialty is combining coaching, consulting, leadership and creativity with a passion for developing people. He is enthusiastic about developing the next generation leaders through high-performance career coaching and training. In addition to developing people, Ralf enjoys being a technology futurist, combining visionary thinking with a practical hands-on approach to apply networking and communication technologies for shaping the future of coaching and training.

• www.hpcg.eu

http://www.hpcg.eu/

coachfederation.org/icfglobal20121copyright hpcg®, sage strategies 2012...

Documents