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CAPABILITY STATEMENT

CLEANING SERVICES AND PANDEMIC CLEANING SERVICES

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SETTING PRECEDENT, DURING UNPRECEDENTED TIMES.

With the evolving impacts of the COVID-19 pandemic crisis in play, Australian businesses are in unprecedented times.

Called upon to combat Coronavirus across some of the most well-known property assets in Australia – Glad Group set precedent on what clients should expect when their property is cleaned, sanitised and disinfected by adhering to all NSW Health guidelines and regulations, having certification and strictly complying with the most state-of-the-art procedures.

This is because for over 30 years, we have cleaned and maintained facilities in a variety of different industries, utilising experienced professionals who have the appropriate training, techniques, advanced tools and equipment to meet specific cleaning needs, especially during the Coronavirus pandemic.

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ABOUT GLAD GROUP Our approach Proudly Australian-owned, Glad Group has been dedicated to working in partnership with clients to achieve their goals since 1989. We offer national capability and the opportunity to tailor a range of property services to individual clients’ needs.

Staff and management at Glad Group are taking the outbreak of COVID-19 seriously. As a result, Glad Group have sufficient capacity in its operations team and casual workforce to flex up and down subject to demand. This means that Glad Group is currently able to mobilise additional cleaners with appropriate training and PPE at short notice.

As situational factors, advice and operational impacts of the coronavirus pandemic continue to evolve rapidly, the Glad Group continue to review operations and ensure we are able to meet variable demand.

Glad Group offers a multitude of services including:

Integrated Facility Services Cleaning Services Pandemic Cleaning Services Security Services Concierge Services Maintenance Services Waste Management Services Environmental Solution Services

Today, more than ever, we seek to create partnerships with our clients and deliver high quality solutions that ensure high stakeholder satisfaction, a lower risk profile and cost efficiencies.

Glad Group prides itself on acting with trust and integrity – with our clients and with our people. A core value for our business is that our business transactions and conduct will always be professional, upfront, honest and transparent.

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Our vision, mission and core values Vision

To be Australia’s globally inspired leading provider of Integrated Property Services.

Mission

To engage and empower our people at all levels of the organisation to deliver sustainable service that will exceed all our stakeholders’ expectation.

Core Values

TRUST Our actions are honest and sincere. We build positive relationships within our workplace community. We do what we say and deliver on our promises.

RESPECT Our actions are built upon trust. We work together - collaborating, sharing and fostering a welcoming space for the exchange of ideas without judgement.

INTEGRITY

Our actions are built upon trust and respect. We embrace diverse opinions continuously improving for the benefit of our workplace community. Integrity is central to who we are and all that we do.

INNOVATION

Our actions are built upon trust, respect and integrity. We challenge ourselves to push boundaries and we seek to go above and beyond everyday expectations. We are always open to opportunity and we are committed to excellence.

Our management systems Glad Group’s accredited Integrated Business Management Systems (IBMS) underpins all aspects of the Glad business combining functions relating to the quality of the service, work health and safety standards and environmental management.

Our IBMS is designed to support and continuously improve our integrated property services model, in compliance with relevant legislation, regulations, codes of practice, and to the following standards:

ISO 9001:2015 Quality Management AS 4801:2001 WHS Management ISO 14001:2015 Environmental Management

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OUR SERVICES Cleaning Services For over 30 years, we have cleaned and maintained facilities in a variety of different industries. We have learned what types of cleaning these facilities need and by working with our partners, we deliver tailored solutions.

A team of highly regarded industry professionals leads Glad Group’s Cleaning Division.

With operational experience in both the retail and commercial sectors, we take a proactive approach with our clients, allowing them to focus on their core business while we set the highest presentation standards for their building assets.

Our frontline service delivery teams are our most valuable asset. We believe that a committed and loyal workforce will benefit not only Glad Group, but also our clients and as such, we work hard to support our people with skills and capability training, career development, and reward and recognition programs.

Always at the forefront of industry trends, we continually refine our technology platform to drive our onsite operational efficiencies for clients.

Our cleaning teams are provided the right equipment and ongoing training to enhance your guest and customer experience every day.

We believe that our frontline teams know the assets better than anyone and we take advantage of this knowledge to identify risks and opportunities for our clients, adding value to their assets and allowing them to focus on their core business.

Let Glad keep your business

clean.

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Pandemic Cleaning Glad Group can reduce the impact of a pandemic on your operations, employees, customers and the public.

Glad Group employs providers who are trained and experienced biohazard cleaning technicians with the appropriate knowledge and skills to safely and effectively clean, sanitise and remove biohazard-contaminated contents safely from site.

Equipped with the essential safety apparatus and specialised sanitisation chemicals, Glad Group Cleaning technicians are on-call to assist with the decontamination and remediation of any unsafe environment, leaving a clean and safe area space, safe for re-habitation.

Group reassures our clients, and furthermore those engaging within their sites, that we take a serious approach towards ensuring all surfaces and shared spaces are thoroughly cleaned, disinfected and sanitisied during pandemics.

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Process As part of the cleaning procedure, see below an outline of our cleaning process for our staff to mitigate risk of virus transmission:

Phase 1: before an outbreak- known as safety measure

Decontaminated all surfaces including touch point by using hospital grade chemical.

Staff to wear long sleeve cloth, N-95 category mask, shoe protector, goggles and gloves.

All disposable item to be destroyed by waste management company.

Phase 2: during the outbreak known as confirmed detection of Coronavirus

Fumigate the site/building by using Noco spray (declaration of guarantee to kill the virus is attached)

Full decontamination process will incur after the fumigation. Provide swab report, video, photo and data analysis report. Staff to wear all necessary PPE Dispose of PPE through waste management company.

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Preventative Cleaning COVID-19 (Coronaviruses) is known to spread through respiratory droplets, like mucus or saliva, from person to person. Those droplets can land on surfaces, which others may come into contact with and become infected by putting their hands to their eyes, nose, or mouth.

Coronaviruses can live on surfaces for hours in the right environment, according to the World Health Organisation. To prevent the infection, preventative cleaning of all touch points with a hospital grade disinfectant is necessary, such as:

TENANCY KITCHEN TOILETS LIFTS/LIFT LOBBY Desk, chairs, bin,

phones, monitors, keyboards, mice, hard drives

Phones Printers and faxes Cabinet and

cupboard handles All exit and entry

handles Internal stair

handrails Light switches and

power points

Benches Sink and water taps All items on

benches Cupboard, fridge,

dishwasher handles Light switches and

power points

Hand basin, water taps, soap dispenser

Toilet bowl, seat and urinals

Showers taps and floor

Hand towels dispenser

Partition handles Light switches and

power points

Lobby door and lift handles

Light switches and power points

Push buttons

Decontamination Cleaning Services Glad Group’s providers have the experience, knowledge and the right equipment to meet all decontamination cleaning objectives and will work strictly to NSW Health Department guidelines or other relevant regulations as needed.

Our disinfectant cleaning services included both thorough cleaning and disinfection:

Personal protective equipment is worn to minimise the risk of workers’ health and safety, including; long sleeve protective wear, N-95 category mask, shoe protector, goggles and gloves and face protection;

Appropriate precautionary measures undertaken prior to cleaning service; All waste and disposable items will be discarded into biohazard bags and

destroyed by an accredited waste management company; After cleaning services, a strict regime is adhered to, including removal of personal

protective equipment and extreme after-care hygiene measures; All equipment used during the service will be cleaned and restored to the original

sanitised condition and returned to the cleaners’ room or storage area.

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GLAD GROUP, A POINT OF DIFFERENCE Benefits of partnering with us A truly national company with presence in all states. Over 30 years of experience in property services. Dynamic, innovative and non-bureaucratic company, with a streamlined

management structure that specialises in the provision of diverse property facility services.

Utilisation of effective technology, delivering efficient and routine running of a large volume contracts.

Our processes have seen assisting clients achieve lower insurance premiums due in part to our ongoing focus on risk management, through the development of a robust ISO certified management system. This has resulted in lower public liability premiums, via comprehensive claim investigation and ongoing proactive management of associated risks.

Substantial experience in managing KPI aligned contracts. Development of our people, through partnering with leading specialist training

providers, because we see our people as our greatest asset. 24/7 National Communications Centre (NCC) is a major part of a buildings Business

Continuity Planning; we have the ability to rapidly deploy and coordinate cleaning, security and maintenance teams which is unrivalled.

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CONTACT US SYDNEY HEAD OFFICE 3 Garnet Street, Rockdale NSW 2216

MELBOURNE OFFICE 9-3 Westside Avenue, Port Melbourne VIC 3207

BRISBANE OFFICE Unit 2, 29 Links Avenue North, Eagle Farm QLD 4009

PERTH OFFICE 672 Murray Street, West Perth WA 6005

AUCKLAND OFFICE P.O. Box 15793 New Lynn, Auckland 0640

Should you require additional information: Please contact your Glad Group Account Manager Call our 24/7 National Communications Centre

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Glad Group Pty Ltd ABN: 62 092 928 115

02 9505 9400