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Clarity7 C’s of Communication

Communication

• communication IS THE ACTIVITY OF CONVEYING INFORMATION THROUGH THE EXCHANGE OF IDEAS, FEELINGS, INTENTIONS, ATTITUDES, EXPECTATIONS, PERCEPTIONS OR COMMANDS, AS BY SPEECH, NON-VERBAL GESTURES, WRITINGS, BEHAVIOR, ETC.

COMPONENTS OF EFFECTIVE Communication:

• RATE OF SPEECH (SPEAKS 2-3 WORDS PER SECOND)

• TONE (OUR TONE SHOULD VARY AS PER THE AUDIENCE EMOTIONAL NEEDS TOO)

• CHOICE OF WORDS (BE CLEAR AND CONCISE AND TRY NOT TO REPEAT SENTENCES )

THE SEVEN C’S OF EFFECTIVE Communication:

• THE MESSAGE IS SAID TO BE EFFECTIVE WHEN THE RECEIVER UNDERSTANDS THE SAME MEANING THAT THE SENDER WAS INTENDED TO CONVEY. FOR ANY communication IN BUSINESS, IN ORDER TO BE EFFECTIVE, IT MUST HAVE SEVEN QUALITIES. THESE SEVEN ATTRIBUTES ARE CALLED SEVEN C’S OF EFFECTIVE BUSINESS COMMUNICATION. (ALL THESE ATTRIBUTE STARTS WITH THE ALPHABET ‘C’ SO ARE CALLED 7 C’S)

CLARITY

CORRECTNESS

CONCISENESS

COMPLETENESS

CONSIDERATION

CONCRETENESS

COURTESY

SEVEN C’S OF EFFECTIVE Communication:

CLARITY:

• CLARITY MEANS TO USE CLEAR WORDS THAT ARE EASIER WITH RESPECT TO THE UNDERSTANDING OF PEOPLE WHOM YOU ARE TALKING TO. IT ENHANCES THE MEANING OF MESSAGE. TRY TO CONVEY APPROPRIATE AND CLEAR WORDS, NOT AMBIGUOUS THAT CAN MISLEAD OTHER.

• CLARITY INTENDS TO ENSURE THAT THE MEANING IS UNDERSTOOD AT THE OTHER END. TO ENSURE CLARITY FOLLOWING SHOULD BE DONE:

“CLARITY is the first step of the 7 stairs”

• A- CHOOSE PRECISE, CONCRETE AND FAMILIAR WORDS

• B- CONSTRUCT EFFECTIVE SENTENCES AND PARAGRAPHS

THE SENTENCES AND PARAGRAPHS SHOULD HAVE THESE QUALITIES:

I- A NORMAL LENGTH

II- UNITY; WHICH MEANS IT SHOULD REPRESENT A SINGLE IDEA

III- COHERENCE; WHICH MEANS IT SHOULD BE COMPOSED CORRECTLY.

IV- EMPHASIS; THE MAIN IDEA SHOULD BE EMPHASIZED PROPERLY IN ANY SENTENCE OR PARAGRAPH.

Clarity in Verbal

Communication

Accent

Vocabulary/

Flocabulary

Pace &

Pause

Speech Recogni

ze

Accent:

• REGIONAL AND ETHNIC ACCENTS ARE POSITIVE; THEY ARE PART OF INDIVIDUAL PERSONALITY.

• GRADUALLY, OVER THE YEARS, THROUGH THE MIGRATION OF PEOPLE AND EXPOSURE TO THE MEDIA, ACCENTS ARE BEING BROKEN DOWN AND NEUTRALISED. IN SOME WAYS THIS IS A SHAME BECAUSE ACCENTS CAN ADD A DIMENSION AND DISTINCTIVENESS TO VOICE AND EMPHASISE INDIVIDUALITY.

WHY IS vocabulary SO IMPORTANT?

• Vocabulary, MUCH MORE THAN GRAMMAR, IS THE KEY TO YOUR CHILD UNDERSTANDING WHAT SHE HEARS AND READS IN SCHOOL; AND TO COMMUNICATING SUCCESSFULLY WITH OTHER PEOPLE. FOR THIS REASON IT IS VERY IMPORTANT FOR HER TO QUICKLY BUILD UP A LARGE STORE OF WORDS. RESEARCH STUDIES HAVE SHOWN THE STRONG LINKS BETWEEN HAVING AN EXTENSIVE vocabulary AND ACHIEVING SCHOOL SUCCESS

EXAMPLES OF vocabulary:

Un Familiar Familiar

Assessed valuation Property value for tax

purposes

Charge to your

principal(banking)

Increase the balance of your

loan

Buyouts Purchase by other company

People plying on skywalk People moving on over bridge

Subsequent After

Remunerations Pay

E.g. For example

Pace & Pause:

• SLOW DOWN THE PACE: IT IS A NATURAL REACTION TO WANT TO GET IT OVER AS FAST AS POSSIBLE AND THIS OFTEN CAUSES PEOPLE TO STUMBLE OVER THEIR WORDS. SPEEDING UP ALSO OCCURS WHEN YOU ARE NERVOUS AND USUALLY MAKES YOU MORE DIFFICULT TO UNDERSTAND.

• KEEP YOUR HEAD UP: TRY NOT TO TUCK YOUR CHIN INTO THE BOOK AS YOUR VOICE IS THEN ADDRESSING THE FLOOR. HOLD YOUR BOOK HIGHER AND PROJECT YOUR VOICE.

• PAUSE OCCASIONALLY: LET THE END OF A SENTENCE OR THE END OF A PARAGRAPH GIVE YOU A CHANCE OF A SMALL, TWO OR THREE SECOND REST. PAUSES CAN BE USEFUL FOR EMPHASIS.

Speech recognition:

• THE FOLLOWING THREE CORE ELEMENTS OF VOCAL PRODUCTION NEED TO BE UNDERSTOOD FOR ANYONE WISHING TO BECOME AN EFFECTIVE SPEAKER:

• VOLUME - TO BE HEARD.

• CLARITY - TO BE UNDERSTOOD.

• VARIETY - TO ADD INTEREST.

BENEFITS OF CLARITY:

“CLARITY MAKES COMPREHENSION EASIER”

“COMPLETE CLARITY OF THOUGHTS AND IDEAS ENHANCES THE MEANING OF MESSAGE”

“CLEAR MESSAGE MAKES USE OF EXACT, APPROPRIATE AND CONCRETE WORDS”

ATA UL MUNIM ASEEL SHAIKH

Thank You!