civilian secretariat for police assessing and monitoring the ability of the saps to handle...

CIVILIAN SECRETARIAT FOR POLICECIVILIAN SECRETARIAT FOR POLICE

Assessing and monitoring the ability of the SAPS to handle complaints

CSP Presentation to the Portfolio Committee of Police - 09 September 2014

CIVILIAN SECRETARIAT FOR POLICE

Presentation Outline

• Background• Readiness Assessment of Provincial Secretariats• Complaints Dialogue• Establishment of a Complaints Management Reference

Group• Assessment of SAPS Complaints Management Mechanism:

Provincial Inspectorates Focus Group Discussions• Assessment of SAPS Complaints Management Mechanism:

Provincial Inspectorate Survey • Complaints Management Business Process Mapping• CSP Complaints Handling

2Compiled by police conduct


Background

• The Civilian Secretariat for Police Service Act no 2 of 2011 (The Act) mandates the Civilian Secretariat for Police (CSP) to exercise oversight over the police service.

• Section 6 (1) (j) stipulates that the CSP should assess and monitor the police service ability to receive and deal with complaints against its members

• Section 31 (2) of the Act stipulates that the CSP must report to the Minister on the implementation of IPID recommendations by the SAPS

• Section 17 (2) (ii) obligates Provincial Secretariats to monitor and evaluate police conduct

• In order to achieve the above mentioned mandate, the CSP has implemented few interventions.

304/19/23


Readiness Assessment of Provincial Secretariats

Key findings:•No standardised policy to govern the handling of complaints•Different turn around time to handle complaints•Disparities on systems to handle complaints•Different capacity levels i.e. personnel and budget•Relationship with stakeholders varies.

Key recommendation:•Develop an Integrated Complaints Management System for the CSP

404/19/23


Reference Group on Complaints Management

Terms of Reference:•Ensure the development of an Integrated Complaints Management System for investigating and handling complaints against the police.Key Stakeholders:•Independent Police Investigative Directorate (IPID)•South African Police Service (SAPS)•National Treasury (NT)•Department of Performance Monitoring and Evaluation (DPME)•Institute for Security Studies (ISS)•African Policing Civilian Oversight Forum (APCOF)

504/19/23


Complaints dialogue

Main Objective of the dialogue:•To sharing of experiences and the presentation of practical recommendations for improving the management of complaints against the SAPS so as to improve public confidence in police.

Themes of the dialogue:•Policy, legislation and strategy•Resource considerations•Complaints Systems•M&E, research and performance standards•Integration and institutional arrangements

604/19/23


Complaints dialogue

Key recommendations:•Streamline processes of managing complaints amongst all role players•Develop a Complaints Management Policy Framework including service management principles for regulations and governance of complaints•Establishment of Complaints Management Forum (National to Provincial)•Audit on the function of complaints across all entities•Conduct an audit of existing electronic systems to identify re-use, extensibility, replacement and retirement to enable and put in place a centralised and unified electronic complaints management systems

704/19/23


Provincial Inspectorates Focus Group Discussions

Key findings: •Provincial Inspectorates believe that they are dealing with complaints to the satisfaction of complainants•that their investigation and timely feedback to complainants re-establish public confidence in the police•that there is a need for a uniform policy or strategy to deal with complaints. •Minimum standards for compliance need to be set for individuals as well as the organisation.Key Recommendations:• Improved communication strategies and reporting lines• Implementation of measures to improve accountability at station level• Clear mandates and greater inter and intra agency cooperation• Improved capacity

804/19/23


Provincial Inspectorate Complaints Management Survey

904/19/23


Sources of complaints

Province IPID PublicPublic

ProtectorPresidential

Hotline10111

Provincial Hotline

Other

Limpopo

x X x

x

Eastern Capex x X x

x

Northern Cape

x X x

x

Western Cape

x X x x x x

1004/19/23


Causes for Complaints

1104/19/23


Business Process Mapping

• The purpose is to map business processes in order to streamline processes of managing complaints amongst all role players as a key step towards an integrated complaints management system.

• The DPME was identified as a key stakeholder to facilitate a partnership between the Policing agencies (SAPS, CSP, IPID) and the National Treasury’s Government Technical Advisory Centre (GTAC)

• Workshop scheduled for 14-15 October 2014

1204/19/23


SiyabulelaThank you

Dankie

1304/19/23

civilian secretariat for police assessing and monitoring the ability of the saps to handle...

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