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City of Gresham, ORChief Information and Innovation Officer

Salary: $125,000 – $163,000

www.waldronhr.com

City of Gresham, Oregon | Chief Information and Innovation Officer

Our City

As Oregon’s fourth largest city with more than 110,000 residents, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity.

Located just minutes from Oregon’s iconic Mount Hood, Multnomah Falls and the Columbia River Gorge National Scenic Area, the City of Portland, and Portland International Airport, Gresham’s location is ideal for families and businesses wanting to start something new and grow. Within Gresham, residents are encouraged to enjoy our city’s unparalleled natural beauty in our 23 city parks, 15 miles of trails and 942 acres of open space.

Gresham’s network of public and private schools provides educational opportunities for students of all ages; many of the schools are being completely rebuilt and modernized thanks to a recent bond measure. Gresham also offers many preschools, charter schools, private schools and higher education opportunities, including Mt. Hood Community College.

Our diverse and growing population includes young professionals, families, new immigrant communities and long-time residents. Gresham’s residents care deeply about our heritage as a homestead and agricultural community and are committed to a thriving and vibrant future. Today, Gresham is a dynamic, innovative and rapidly growing city where families and business have a mutual desire and drive to thrive. In Gresham, we are family.

Our OrganizatiOn

Gresham is fortunate to have strong, supportive and stable political and administrative leadership. We operate as a Council-Manager form of government designed to promote effective management within a transparent, responsive and accountable structure. The Mayor and the six Councilors provide leadership and develop policies to guide the City and adopt the budget and other ordinances. The City Manager is appointed by the Council to oversee operations to ensure policies are carried out and City services are effectively, efficiently and equitably provided.

OUR PROMISE Going beyond to serve our community.

How we keep our promise: COLLABORATIVE We work together.

PRACTICAL We get it done.

INVENTIVE We seize opportunities.

NIMBLE We roll with it.

EQUITABLE We remove barriers.

Rapid growth, ever-changing needs and a prudent budget demand a City government that is resourceful and resilient. We pride ourselves on going beyond to serve the residents, placing the community first in our decisions and practices. Gresham values collaborative partnerships, practical strategies, inventive ideas, nimble approaches and equitable outcomes.

Gresham has a talented and collaborative management team who provide the highest level of service to the community. Our commitment to each other is built upon strong mutual trust, collective responsibility and support. We value close collaboration and teamwork, acceptance of change and public stewardship.

In Gresham, we just get things done. Every employee at the City of Gresham has an opportunity to contribute to this organization’s success. And, every employee is charged with delivering the very best services to our residents.

City of Gresham, Oregon | Chief Information and Innovation Officer

the infOrmatiOn and innOvatiOn department The Information and Innovation Department provides technology and innovation leadership, leveraging technology to innovate new services. The department works to improve business processes and overall service delivery, executing on projects and initiatives pertaining to enterprise business systems and programs; IT operations and infrastructure; data and analytics; and tools and business systems to support process improvements.

the pOsitiOn The Chief Information and Innovation Officer is charged with the overall leadership and management of Information and Innovation including development of the annual budget. With a focus on understanding and evaluating community and organizational needs, the Chief Officer manages a culture of innovation and continuous improvement that ultimately supports and enables the organization to embrace new ideas and operational enhancements.

The Chief Officer creates, leads and implements the City’s organizational improvement efforts, including technology operations and applications. The Chief Information and Innovation Officer promotes open innovation and introduces enterprise tools and processes that drive creative thinking and continuous improvement. Additionally, the Chief Officer implements IT initiatives that support and align the City’s organizational capabilities and ensures operational efficiency organization-wide. The Chief Officer plans, organizes and establishes agreement around intended outcomes through active engagement with diverse stakeholder groups, including City employees and members of the community.

Reporting to the City Manager and serving as a member of the executive leadership team, the Chief Information and Innovation Officer leads multi-functional, multi-disciplinary teams including an IT Director, GIS & Analytics Manager, Data & Analytics, Project Managers, Training, and other program and project leads related to organizational improvement efforts and other initiatives. The Chief Officer oversees programs to analyze the business requirements of City operations and conducts feasibility studies to determine the best use of resources in order to provide cost-effective innovation and support across the enterprise while promoting diversity, inclusion, collaboration and the principles of a learning organization.

100% DEPARTMENTS PARTICIPATING

252,140+Unique Visits to GreshamOregon.gov

31 Information and Innovation Department

Employees

600Mobile Devices Managed

6,348Help Desk

Requests (2018)

150GIS Users

2019 - 2020 PROJECTS AND INITIATIVES

Enterprise Systems

7Data and Analytics

3IT Operations and

Infrastructure

17Tools and Business

Systems

10

City of Gresham, Oregon | Chief Information and Innovation Officer

priOrities • Drive strategic and operational planning to effectively

implement the Technology Strategic Plan. Prioritize, align and identify pace and resource allocation for numerous projects and initiatives pertaining to enterprise business systems and programs, IT operations and infrastructure, data and analytics, and tools and business systems to support process improvements.

• Lead the implementation of a Data and Analytics Strategic Plan, which will form the foundation for the data and analytics program. Continue to promote a culture of data-informed decision-making and build trust and transparency in data and information lifecycle management processes, decisions and operations.

• Lead the team to execute on the multiyear EnterpriseResource Planning (ERP) Implementation supporting the City’s core business functions including finance, human resources and community services. With a focus on business process improvements, ensure the implementation also enables departments to identify problems, brainstorm solutions and implement changes.

• Strike a necessary balance between strategy, culture, innovation, process and technology. Continue to educate others on the value of information and innovation projects and initiatives and how our efforts connect to the larger strategy and vision of the City.

• Lead continuous improvement within the department. Continue to support information and innovation team cohesion and collaboration by identifying opportunities to further integrate and develop our roles, projects and initiatives as the department and our work evolve.

• Emphasize prioritization, resource allocation and time management. Further define and evolve the process for assessing, adopting and evaluating projects and initiatives. Balance the need for continuous innovation with making sure we have the right resources in place to be effective.

• Establish and maintain effective working relationships with the City Manager, leadership teams, city employees and Council members to identify new ideas and potential opportunities to drive efficiency by leveraging technologies. Become a trusted resource and actively engage others to discuss programs and initiatives, answer questions, address challenges and resolve issues.

• Become a strategic partner with the executive leadership team. Support a safe environment that encourages one another to creatively process different perspectives, deliberate multiple options and define strategic direction.

City of Gresham, Oregon | Chief Information and Innovation Officer

the suCCessful Candidate The Chief Information and Innovation Officer is a strategic leader with the right amount of curiosity, passion and thoughtfulness to drive innovation and process improvement through technologies. The successful candidate encourages a culture of innovation and continuous improvement that supports and enables the City to embrace new ideas and operational enhancements.

Gresham’s new Chief Information and Innovation Officer is creative, innovative and brings a fresh, yet experienced perspective to the work. A humble but confident leader, the successful candidate influences others toward process improvement and develops effective means to challenge assumptions and “usual” ways of doing things. With strong emotional intelligence, the Chief Information and Innovation Officer

QualifiCatiOns Dedication to and experience with innovation and continuous improvement principles and practices are required. Leadership experience in a complex environment, driving organizational alignment and change management, supported by technology operations is ideal. Demonstrated competence in existing and emerging relevant technologies preferred. Principles and practices of municipal administration, functions and services is desired. Financial management, including budget preparation and advanced project management skills are essential.

Any equivalent combination of education and experience providing the candidate with the knowledge, skills and abilities required to perform the job. A typical way to obtain the knowledge and abilities would be: A bachelor’s or master’s degree and at least 10 years of progressively responsible management experience in a leadership role for multiple innovation and technology related business functions.

values diversity of thought and believes in advancing programs and initiatives with an equitable lens. The ideal candidate values public service and recognizes the importance for collaboration that drives strong relationships and partnerships at all levels. The Chief Information and Innovation Officer builds and supports a culture of curiosity where data and evidence are part of day-to-day service delivery and decision-making. A critical thinker, the preferred candidate believes the use of data and analytics are critical for sustained success. In addition to monitoring best practices, the successful candidate looks at data in a comprehensive way to identify trends, patterns and opportunities ensure operational efficiency organization-wide.

The Chief Information and Innovation Officer leads and empowers staff, promoting a culture that embraces change for the better. Comfortable with ambiguity, the ideal candidate is naturally curious and inquisitive and embraces those same qualities in their team. A strong advocate and mentor, the successful candidate believes delegation and trust in the performance of staff are essential to success. An active listener, the Chief Information and Innovation Officer is a transparent and effective communicator who values honesty and integrity. They also appreciate work life balance and have a good sense of humor.

City of Gresham, Oregon | Chief Information and Innovation Officer

Our Benefits We encourage a healthy work-life balance and provide nine official paid holidays, personal floating holidays and paid time off starting at three weeks per year. Other benefits include:

• Medical, dental and vision insurance benefits • Long term disability insurance• Participation in the Oregon Public Employee

Retirement System • Flexible spending accounts • Health Reimbursement Plan with the City contributing

monthly to account for eligible medical expenses• Sick leave for longer-term illnesses

COme Build the future With us We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives.

Cover letters expressing your interest in the City of Gresham and how you would succeed in the role of Chief Information and Innovation Officer should be addressed to Heather Gantz. Please submit your resume and cover letter via Waldron’s Candidate Web Portal no later than April 14, 2019.

The search for Gresham’s Chief Information and Innovation Officer is being assisted by a team from Waldron:

Heather Gantz, Search Director503.620.1266

heather@waldronhr.com

Facebook.com/CityofGresham Twitter.com/CityofGreshamGreshamOregon.gov

YouTube.com/CityofGreshamOregon Instagram.com/CityofGresham

Robert Colichio, Senior Consultant 503.620.1269

robert@waldronhr.com

Megan Malcolm, Senior Associate206.792.4217

megan@waldronhr.com