citizen’s chartercitizen’s charter legal basis notarized application form (1 copy) market...

1

GOVERNMENT SERVICE: PROCESSING OF NEW BUSINESS PERMIT

SERVICE INFORMATION New Business Permit is issued to any person who shall conduct or operate business in all government owned and privately owned / operated Public Markets and all other market related activities in Quezon City.

LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES

Total Processing

Time Total fees to be Paid Requirement Legal Basis

Client Steps/Procedure

as Indicated in the Citizen’s Charter

Legal Basis

Notarized Application Form (1 copy)

Market Certificate/ Contract of lease (1 copy)

Barangay Clearance (1 copy)

Community Tax Certificate (1 copy)

Inspection Report

Section 5.1, Article III, Revised QC Market Code Section 5.1, Article III Revised QC Market Code Section 73, Article 21, Quezon City Revenue Code As Amended Section 51, Article 18, Quezon City Revenue Code As Amended Section 5 Permit and Licenses, Article III, par. 5.4, Revised QC Market Code

1. Submits Notarized Application Form, together with the basic requirements

Rule III, Section 13.1, Implementing Rules and Regulations, Revised QC Market Code

3 minutes

Php 50.00

City Tax: P125.00 (Initial Capitalization Php 50,000.00) Minimum Taxes and Fees Mayor’s Permit Fee: P100.00 Garbage Fee: P156.00 Sanitary Fee: P150.00

CITIZEN’S CHARTER

2

2. Submits original and photocopy of Official Receipt 3. Receives approved business permits, plate and sticker

Rule III, Section 13.1, par. a.2 Market Certificate and b.1 Contract of Lease, Implementing Rules and Regulations, Revised QC Market Code Rule III, Section 13.5, Implementing Rules and Regulations, Revised QC Market Code

2 minutes

1 minute

Bldg. Inspection Fee: P200.00 Elect. Insp. Fee: P20.00 Plumbing : P15.00 Signboard: P50.00 Fire: P300.00 Sticker: P50.00 Zoning: P545.00

None

None

TOTAL

6 minutes

Php 1,761.00

3

GOVERNMENT SERVICE: RENEWAL OF BUSINESS PERMIT SERVICE INFORMATION

Renewal of Business Permit is issued to any stallholders / vendors in public markets, owners / operators of private markets, tiangge organizers and traders, meat shop owners / operators and other market activities who were previously permitted to engage in business in Quezon City and intend to apply for renewal of their permit.

LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Total

Processing Time

Total fees to be Paid Requirement Legal Basis



Legal Basis


Market Certificate / Contract of ease (1 copy)

Barangay Clearance (1 copy original)

Community Tax Certificate (1 copy) Latest Official Receipt and Previous Business Permit (1 original/ 1 photocopy)

Section 5.1, Article III, Revised QC Market Code Section 5.1, Article III, Revised QC Market Code Section 73, Article 21, Quezon City Revenue Code As Amended Section 51, Article 18, Quezon City Revenue Code As Amended

1. Submits Notarized Application Form, Tax Declaration together with the basic requirements

Rule III, Section 13.1, Implementing Rules and Regulations, Revised QC Market Code Rule III, Section 13.2, Implementing Rules and Regulations, Revised QC Market Code

3 minutes

Php 50.00

City Tax: (Based on Gross Income) Minimum Taxes and Fees Mayor’s Permit Fee: P100.00 Garbage Fee: P156.00 Sanitary Fee: P150.00

4

Tax Declaration

Section 19, Article 8, (D) on Retailers

2. Submits original and photocopy of Official Receipt (OR) 3. Receives approved business permits, plate and sticker

Rule III, Section 13.1, par. a.2 Market Certificate and b.1 Contract of Lease, Implementing Rules and Regulations, Revised QC Market Code Rule III, Section 13.5, Implementing Rules and Regulations, Revised QC Market Code

2 minutes

1 minute

Bldg. Inspection Fee: P200.00 Elect. Insp. Fee: P20.00 Plumbing : P15.00 Signboard: P50.00 Fire: P300.00 Sticker: P50.00 Zoning: P545.00

None

None

TOTAL 6 minutes Php 1,636.00

5

GOVERNMENT SERVICE: REGISTRATION OF STREET VENDORS IN DESIGNATED TEMPORARY VENDING SITES

SERVICE INFORMATION The sidewalk vendors registration is a measure to control the proliferation of vendors in the City and provide them with a secured temporary vending sites. The City Mayor shall designate vending areas / sites where the streets vendors shall be allowed to pursue their livelihood legitimately and under regulation of MDAD in accordance with policies, guidelines and procedures.


Processing Time




Legal Basis

Application/ Registration Form (2 copies)

Barangay Certificate of Residency/ Voter’s I.D.(1 original)/ CTC Certificate of Membership from Association NBI or Police Clearance (1 original) Birth Certificate

Revised QC Market Code Section 73, Article 21, Quezon City Revenue Code As Amended

--do--

1. Submits filled-up Application/

Registration Form, together with the basic requirements

Rule VI, Sections 23.1 and 23.2, Implementing Rules and Regulations, Revised QC Market Code

8 minutes

None

6

Barangay Certificate specifying the vending site or location where the street vendor operates (1 original copy) Sketch of Location Inspection Report

--do--

Section 5, Article III, par. 5.4, Revised QC Market Code

2. Submits original and photocopy of Official Receipt 3. Receives second copy of Application and Registration Form

-do-

Rule VI, Section 23.2, Implementing Rules and Regulations, Revised QC Market Code

5 minutes

2 minutes

None

None

TOTAL 15 minutes None

7

GOVERNMENT SERVICE: PROCESSING OF NEW HAWKERS PERMIT SERVICE INFORMATION

A hawkers permit is issued to qualified registered vendors upon completion of the requirements.


Processing Time




Legal Basis

Application (1 original copy) Barangay Certificate of Residency

(1 original copy) Barangay Certification specifying the vending site or location

(1 original copy)

Sections 95 and 96, Article 25, Quezon City Revenue Code As Amended Section 73, Article 21, Quezon City Revenue Code As Amended

--do--

1. Fills up Registration Form

Rule VI, Section 23.1, Implementing Rules and Regulations, Revised QC Market Code

8 minutes

Php. 50.00

8

2. Submits the required documents to W-2 for initial assessment and verification 3. Pays the required taxes and fees at the City Treasurer’s Office by showing the Order of Payment 4. Return to the MDAD Office for the processing of Vendors Registration Certificate

--do--

--do--

--do--

5 minutes

1 minute

2 minutes

Minimum Taxes and Fees: City Tax: P125.00 Application Fee: P100.00 Garbage Fee: P156.00 Vending Fee: P20.00/ sq.m/ day Community Tax Certificate: P67.20

None

None

9

5. Submits the second copyof the Registration Form for Validation

--do--

2 minutes

None

TOTAL 18 minutes Php. 518.20

10

GOVERNMENT SERVICE: PROCESSING OF NEW STALL AWARD SERVICE INFORMATION

New Market Stall award is issued to qualified leaseholders in city markets as prescribed by the QC Revised Market Code.


Processing Time




Legal Basis


Proof of Residency (any of the following: Barangay Certificate of Residency or Voter’s ID, Proof of Billing and Government Issued IDs, such as SSS, GSIS, Driver’s License, Passport, Pag-ibig, etc) (1 photocopy)

Copy of Birth Certificate (1 photocopy)

Section 3, 3.1 and 3.3, Article IV, Revised QC Market Code

--do--

1. Submits Notarized Application Form, together with the basic requirements

Rule IV, Section 17.1.1, Implementing Rules and Regulations, Revised QC Market Code

15 minutes

Php 150.00

11

2. Submits Official Receipt for Application Fee 3.Personal interview of the applicant 4. Receives approved Stall Award


--do-- Rule IV, Section 17.1.3, Implementing Rules and Regulations, Revised QC Market Code

1 minute

30 minutes

2 minutes

None

None

None


12

GOVERNMENT SERVICE: RENEWAL OF STALL AWARDS/ CONTRACT OF LEASE SERVICE INFORMATION

Renewal of Market Stall award is issued to qualified leaseholders in city markets who were previously permitted to engage in business in Quezon City as prescribed by the QC Revised Market Code.


Total Processing




Legal Basis

Notarized Application Form

Original/ Certified True Copy of Stall Award

Proof of payment of rental fees (last 3 months) Proof of payment of business taxes and fees and business permit

Evaluation/ Assessment Report of the Market Supervisor

Section 3.2, Article IV, Revised QC Market Code

--do--

--do--

--do--

--do--

1. Submits filled-up

and notarized Application Form and Information Sheet together with the basic requirements


30 minutes

Php. 150.00

13

Two (2) pcs. 2x2 ID Picture

2. Submits Official Receipt for application fee 3. Receives approved Stall Award


1 minute

2 minutes

None

None


14

GOVERNMENT SERVICE: PROCESSING OF STALL AWARD FOR TRANSFER AND SUCCESSION SERVICE INFORMATION

Stall Award is processed and issued to legitimate adjudicated market stallholders in the eight (8) city markets who want to transfer their lease award/s to their successor/s due to death or incapacity of the adjudicated stallholder.


Total Processing


Client Steps/ Procedures as Indicated in the

Citizen’s Charter

Legal Basis

A.Transferor/Succession (due to death and incapacity) Notarized Deed of Transfer (1 copy) Death Certificate or

Affidavit of Incapacitated adjudicated stallholder (for Succession only)

(1 copy)

Sections 3 and 4, Chapter VI, QC Ordinance No. SP No. 944, S-2000 – The QC Market Code (October 12, 2000) –do--

1. Submits filled- up and notarized Application Form and Information Sheet together with the basic requirements


30 minutes

Php 150.00

15

Original/Certified

True Copy of Stall Award (1 copy)

Proof of payment of rental fees (last 3 months) (1 copy)

Proof of payment of

business taxes and fees and business permit (1 copy

Waiver of rights of

legal spouse or legitimate son/s or daughter/s (1 copy)

Sections 3.1 and 3.3, Chapter VI, Revised QC Market Code Sections 18.1.6 and 18.1.7, Rule IV, Implementing Rules and Regulations, Revised QC Market Code Sections 5.1, Article III, Revised QC Market Code

Section 3, Chapter VI, QC Ordinance No. SP No. 944, S-2000 - The QC Market Code (October 12, 2000)

16

B. Transferee/Successor Notarized Application

Form (1 copy) Proof of Residency

(any of the following: (Barangay Certificate of

Residency or Voter’s ID, Proof of Billing and Government Issued IDs, such as SSS, GSIS, Driver’s License, Passport, Pag-ibig,etc) (1 photocopy) Copy of Birth Certificate

(1 photocopy)

2X2 ID picture (2 pcs)

Sections 3 & 4, Chapter VI, QC Ordinance No. SP No. 944, S-2000 - The QC Market Code (October 12, 2000)

2. Submits Official

Receipt for Application Fee 3.Attends personal interview of the Applicant

--do--

--do--

1 minute

30 minutes

None

Php 1,000.00

17

4.Submits Official Receipt for transfer fee 5.Receives approved Stall Award


5 minutes

2 minutes

None

None

TOTAL 1 hour and 8 minutes ₱1,150.00

18

GOVERNMENT SERVICE: ISSUANCE OF ORDER OF PAYMENT FOR MARKET RENTAL FEES SERVICE INFORMATION

Order of Payment for market rental fees is issued to Stallholders in the eight (8) city markets.


Processing Time

Total fees to be Paid Requirement/s Legal Basis



Legal Basis

Latest Official Receipt for Market Fee Payment (1 original copy)

Sections 190, 191 and 194, Article 49, Quezon City Revenue Code As Amended

1. Requests for

assessment and Order of Payment for market rental fee, presenting Official Receipt (OR) for last payment made.

2. Submits Official Receipt for payment made


-do-

5 minutes

5 minutes

None

None


19

GOVERNMENT SERVICE: ISSUANCE OF MARKET CERTIFICATION

SERVICE INFORMATION A certification is issued to stallholders / vendors in public markets, owners / operators of private markets, tiangge organizers and traders who are applying for business permit.


Processing Time




Legal Basis

Latest Official Receipt (OR) for Market Rental Fee payment (1 photocopy) Latest Business Permit (1 photocopy)

Section 5.4, Article III, QC Revised Market Code

--do--

1. Request for Market

Certification, presenting Official Receipt (OR) for last payment made for market rental fee and latest business permit

2. Submits Official

Receipt (OR) for payment of certification

Rule III, Section 13.1 (a.2), Implementing Rules and Regulations, Revised QC Market Code

--do--

5 minutes

5 minutes

None

None


20

GOVERNMENT SERVICE: ISSUANCE OF CERTIFIED TRUE COPY OF BUSINESS PERMIT AND MARKET STALL WARD SERVICE INFORMATION

Certified true copy of Business Permit and Market Stall Award are issued to Stallholders / vendors in public markets, owners / operators of private markets, tiangge organizers and traders


Total Processing

Time Total fees to be Paid Requirement /s Legal Basis

Client

Steps/Procedure as Indicated in the Citizen’s Charter

Legal Basis

Request Form

Quezon City Revenue Code As Amended

1. Submits filled-up

Request Form for a Certified True Copy of business permit or market stall award

2. Submits Official Receipt for payment for Certified True Copy.

QC Ordinance No. SP 950, S-2000 – An Ordinance Creating MDAD

--do--

5 minutes

5 minutes

Php. 50.00

per page/

per copy

None

21

3. Receives Certified True Copy of requested document

--do--

2 minutes

None

TOTAL 12 minutes Php 50.00 per page / per copy

22

GOVERNMENT SERVICE: ISSUANCE OF PERMIT TO REPAIR / CONSTRUCT STALLS SERVICE INFORMATION

A permit to repair / construct stalls is issued to existing stallholders/vendors in city markets who would like to construct or undertake

any repair in their stalls. LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES

Total Processing




Legal Basis

Repair Permit

Form (1 original copy)

Section 2.1.1, Article II, QC Revised Market Code

1. Submits filled-up and

Notarized Application Form for repair/construction of stalls, with plan or layout for repair or construction.

2. Submits Official Receipt for application fee

3. Submits Official Receipt for Repair Permit

4. Receives Repair Permit

Rule II, Section 8.1.1, Implementing Rules and Regulations, Revised QC Market Code

--do--

--do--

--do--

5 minutes

5 minutes

2 minutes

5 minutes

None

Php 200.00

None

None

TOTAL 17 minutes Php 200.00

23

GOVERNMENT SERVICE: FEEDBACK AND COMPLAINT MECHANISM SERVICE INFORMATION

This is to provide mechanism on the manner or procedure for the citizen to bring their complaint to the knowledge and jurisdiction of the Head of the Office for appropriate action regarding its employee’s conduct.


Processing Time




Legal Basis

Letter-Complaint (2 copies)

RA No. 9485, Anti Red Tape Act RA No. 6713 – Code of conduct and Ethical Standards for Public Officials and Employees RA No. 7394 – Consumer Act of the Philippines of 1992

1. Client / Citizen

to call the Market Development and Administration Department for Complaint

2. Submits complaint

to the Records Section or thru the drop box (frontline desk) indicating the name of the person being complained of stating the nature of complaint, the name of complainant with

Anti Red Tape Authority (ARTA) Memorandum Circular No. 2019-002 6.6. Establishing a Feedback Mechanism and a Complaint Mechanism 6.6.2.Government agencies may set-up their own mechanism provided that their established mechanisms are transparent and provides for accountability in their investigations and actions.

2 minutes

5 minutes

None

None

24

complete address and contact number.

3. For complaints, inquiries and follow-ups, suggestions, client may contact the following telephone numbers : 1. MDAD:

Records Section : 89884242 loc. 8352

Front Desk : 89884242 loc. 8354

2. National Government Agencies: The citizen / client / business may also submit complaint or inquire to the following national

5 minutes

5 minutes

None

None

25

government agencies: Anti-Red Tape Authority (ARTA) – Tel. No. :84785093 Email:complaints@ arta.gov.ph :1-ARTA(2782)

Presidential Complaint Center (PCC) – 8888

Civil Service Commission (CSC) Tel. No: 8931-7931 to 39 / 8931-8092 CCB: 0908-881- 6565 (SMS)

The Client / Citizen shall be furnished by the Records Officer, MDAD of the Findings/ Resolution of the administrative hearingwith the course of action/s taken thereon.


26

A. Processing of Feedback

1.Every Friday, the Front Desk Staff shall open the drop box and compiles and records all feedback submitted.

1 hour None

2.Feedback requiring answers are forwarded to

the concerned head of Division which requires them to answer within two (2) days upon receipt of the feedback.

2 days

None

3.The action taken shall be relayed to the citizen / client

1 day None

TOTAL 3 days and 1 hour None

Please note that one Table is to be filled-up per government Service To fill up: a) List down all requirements applicable to the government service b) Per requirement, cite legal basis / rationale why requirement is essential c) Steps / Procedures should be listed in the Client’s perspective d) If applicable, legal basis of each step / procedure may be indicated in column 4 e) Input the sum of all fees paid for the service f) Input the total processing time for the service in working days and/or hours

citizen’s chartercitizen’s charter legal basis notarized application form (1 copy) market...

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