cisummt 2013: chris ernst, collaborate to innovate: the power of boundary-spanning networks at...
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COLLABORATE TO INNOVATETHE POWER OF BOUNDARY SPANNING NETWORKS AT JUNIPER
Chris Ernst, Ph.D.
2 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
2009 CCL Boundary Spanning study with 128 senior executives
How important is it for you to work effectively across boundaries?
“In a networked world, working across boundaries is the new and critical work of leadership.”
The paradox
-Chris Ernst and Donna Chrobot-Mason
Whatare boundary spanning
networks?
How to span boundaries in
networked organizations?
Whydo they matter?
So What are the implications?
Whatare boundary spanning
networks?
Whydo they matter?
How to span boundaries in
networked organizations?
So What are the implications?
Boundary spanning
©2010 Center for Creative Leadership. All Rights Reserved.
Accelerating innovation through boundary spanning networks
The Innovation Challenge
Whatare boundary spanning
networks?
How to span boundaries in
networked organizations?
Whydo they matter?
So What are the implications?
The 5 boundaries of organizations
©2011 Center for Creative Leadership. All Rights Reserved.
Vertical
Horizontal
Stakeholder
Demographic
Geographic
72 out of 85 people (85%) completed the Innovation Challenge social network survey.
Innovation today requires spanning five boundaries
Individuals at the headquarters (HQ) location have larger networks, averaging 24 known contacts. Non-headquarters (Non-HQ) employees average 16 known contacts.
Individuals within HQ interact most frequently with others inside of HQ, while those outside of HQ interact with individuals both inside and outside of HQ.
Outside Sunnyvale
Inside Sunnyvale
Geographical Network
Average contacts increased at higher levels― Manager – 10.6― Director – 13.9― Senior Director – 18.3― Vice President – 27.7― Executive – 43.0
The network is hierarchical, with interaction flowing upward
Info
rmat
ion
S
eeke
rs
Information Providers
Significantly higher than expected
Higher than expected
Levels of CollaborationAverage to slightly above expected
Below expected
Significantly lower than expected
Vertical Network
Among the two groups, 49% of Engineering’s incoming relationships are with Sales. Only 21% of Sales’ incoming relationships are with Engineering. Both groups have less than expected levels of collaboration with each other.
Horizontal Network
Whatare boundary spanning
networks?
How to span boundaries in
networked organizations?
Whydo they matter?
So What are the implications?
The six practices for spanning boundaries in networked organizations
©2011 Center for Creative Leadership. All Rights Reserved.
define boundaries link boundaries intersect boundaries
understand boundaries reframe boundaries reimagine boundaries
BUFFERING
REFLECTING
CONNECTING
MOBILIZING
WEAVING
TRANSFORMING
Tactic #1
Design the Right Environment
Tactic #2
Explore New Perspectives
Tactic #3
Engage Experts Wisely
Tactic #4
Mix Informal Networks and Formal Hierarchy
Connectors Brokers Experts Energizers
Tactic #5
Activate Four Network Roles
Whatare boundary spanning
networks?
How to span boundaries in
networked organizations?
Whydo they matter?
So What are the implications?
Network Feedback
Score Topic
95% Rated experience “Very Good” overall.
98% Rated it as a worthwhile investment of their time.
100% Agreed they were better connected to their colleagues.
100% Agreed they were better positioned to have different conversations with their customers.
100% Agreed they are engaged and excited to be part of Juniper's future.
“Fantastic way to break down barriers, build relationships, create new thinking and inspire Team Juniper.”
“The energy and enthusiasm in the team was absolutely infectious. The best experience I've had in my 8 years at Juniper.”
“Best way to create, capture and deliver value!!”
“A very challenging experience which pushed boundaries. I learned a lot and found out more about myself.”
BOUNDARIESbound⋅a⋅ry1. Something that indicates bounds or limits; a border or bounding line
©2011Center for Creative Leadership. All Rights Reserved.
FRONTIERSbound a ry⋅ ⋅2. Also called frontier. The location of the
most advanced or newest activity in an area.
©2011 Center for Creative Leadership. All Rights Reserved.