cisco jabber for mac quick reference guide · jabber for mac calls when you ... settings. while in...
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Jabber for Mac
Calls When you receive an incoming call, a notification will appear on your screen. You may choose Chat to reply with text rather than answering the call with voice. Decline will send the caller directly to voicemail. Answer will either connect the call via softphone or take your desk phone off-‐hook in speakerphone mode, depending on your client settings.
While in an active call, you may Mute the phone, Mute/Unmute Video, adjust call Volume, open the Dialpad to enter additional digits, or press
the Ellipses (…) for Hold, Transfer, and
Conference options.
When you add video, your call window will change to show only a video screen. Self-‐view will enable by default. If you hold your cursor over the video window, call control options will appear.
To change to full screen video, press the icon at the top right of the window.
At the top of the call window, you may choose to add Chat to the phone conversation, escalate to a WebEx Meeting, Share Your Desktop, or Email
the contact. Press the Actions cog for more options.
To hang up the call, press the button.
Quick Reference Guide
ACE Cisco Jabber for Windows – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 1 of 28
Advanced Cisco Experience (ACE) Cisco Jabber for Windows – Getting Started Guide
Table of Contents About Cisco Jabber for Windows ...................................................................................... 2
Limitations ................................................................................................................................ 2 Before Downloading and Installing Jabber ........................................................................ 3
Verifying Cisco Unified Client Services Framework (CSF) Provisioning...................................... 3 Adding a CSF Device ................................................................................................................ 4
Downloading and Installing Jabber .................................................................................... 5 Configuring Cisco Jabber .................................................................................................. 8 IP Phone Video Integration.............................................................................................. 16
Installing and Configuring IP Phone Integration ....................................................................... 16 Using IP Phone Integration ..................................................................................................... 20
Extend and Connect ........................................................................................................ 21 Jabber Dock Interface ..................................................................................................... 22 Jabber Quick Tour ........................................................................................................... 23
Contacts ................................................................................................................................. 23 Calls ....................................................................................................................................... 24 Chats ...................................................................................................................................... 25 Voicemail ................................................................................................................................ 25 Meetings ................................................................................................................................. 26 Instant Video Meetings ........................................................................................................... 27
Cisco Jabber for Mac
Jabber for Mac
Calls When you receive an incoming call, a notification will appear on your screen. You may choose Chat to reply with text rather than answering the call with voice. Decline will send the caller directly to voicemail. Answer will either connect the call via softphone or take your desk phone off-‐hook in speakerphone mode, depending on your client settings.
While in an active call, you may Mute the phone, Mute/Unmute Video, adjust call Volume, open the Dialpad to enter additional digits, or press
the Ellipses (…) for Hold, Transfer, and
Conference options.
When you add video, your call window will change to show only a video screen. Self-‐view will enable by default. If you hold your cursor over the video window, call control options will appear.
To change to full screen video, press the icon at the top right of the window.
At the top of the call window, you may choose to add Chat to the phone conversation, escalate to a WebEx Meeting, Share Your Desktop, or Email
the contact. Press the Actions cog for more options.
To hang up the call, press the button.
Quick Reference Guide
ACE Cisco Jabber for Windows – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 1 of 28
Advanced Cisco Experience (ACE) Cisco Jabber for Windows – Getting Started Guide
Table of Contents About Cisco Jabber for Windows ...................................................................................... 2
Limitations ................................................................................................................................ 2 Before Downloading and Installing Jabber ........................................................................ 3
Verifying Cisco Unified Client Services Framework (CSF) Provisioning...................................... 3 Adding a CSF Device ................................................................................................................ 4
Downloading and Installing Jabber .................................................................................... 5 Configuring Cisco Jabber .................................................................................................. 8 IP Phone Video Integration.............................................................................................. 16
Installing and Configuring IP Phone Integration ....................................................................... 16 Using IP Phone Integration ..................................................................................................... 20
Extend and Connect ........................................................................................................ 21 Jabber Dock Interface ..................................................................................................... 22 Jabber Quick Tour ........................................................................................................... 23
Contacts ................................................................................................................................. 23 Calls ....................................................................................................................................... 24 Chats ...................................................................................................................................... 25 Voicemail ................................................................................................................................ 25 Meetings ................................................................................................................................. 26 Instant Video Meetings ........................................................................................................... 27
Cisco Jabber for Mac
Jabber for Mac
Calls When you receive an incoming call, a notification will appear on your screen. You may choose Chat to reply with text rather than answering the call with voice. Decline will send the caller directly to voicemail. Answer will either connect the call via softphone or take your desk phone off-‐hook in speakerphone mode, depending on your client settings.
While in an active call, you may Mute the phone, Mute/Unmute Video, adjust call Volume, open the Dialpad to enter additional digits, or press
the Ellipses (…) for Hold, Transfer, and
Conference options.
When you add video, your call window will change to show only a video screen. Self-‐view will enable by default. If you hold your cursor over the video window, call control options will appear.
To change to full screen video, press the icon at the top right of the window.
At the top of the call window, you may choose to add Chat to the phone conversation, escalate to a WebEx Meeting, Share Your Desktop, or Email
the contact. Press the Actions cog for more options.
To hang up the call, press the button.
Quick Reference Guide
ACE Cisco Jabber for Windows – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 1 of 28
Advanced Cisco Experience (ACE) Cisco Jabber for Windows – Getting Started Guide
Table of Contents About Cisco Jabber for Windows ...................................................................................... 2
Limitations ................................................................................................................................ 2 Before Downloading and Installing Jabber ........................................................................ 3
Verifying Cisco Unified Client Services Framework (CSF) Provisioning...................................... 3 Adding a CSF Device ................................................................................................................ 4
Downloading and Installing Jabber .................................................................................... 5 Configuring Cisco Jabber .................................................................................................. 8 IP Phone Video Integration.............................................................................................. 16
Installing and Configuring IP Phone Integration ....................................................................... 16 Using IP Phone Integration ..................................................................................................... 20
Extend and Connect ........................................................................................................ 21 Jabber Dock Interface ..................................................................................................... 22 Jabber Quick Tour ........................................................................................................... 23
Contacts ................................................................................................................................. 23 Calls ....................................................................................................................................... 24 Chats ...................................................................................................................................... 25 Voicemail ................................................................................................................................ 25 Meetings ................................................................................................................................. 26 Instant Video Meetings ........................................................................................................... 27
Cisco Jabber for Mac
Cisco Jabber for MacQuick Reference Guide
For assistance contact UIS at 740.351.3538
Cisco Jabber for Mac
Client Controls You may choose to use your computer as a softphone, or have the Jabber client control your desk phone. To change your selection, click the
button in the bottom left corner of the client, click Use My Desk Phone for Calls, then select the phone you wish to control.
To change back to softphone mode, choose Use My Computer for Calls.
You may also use this button to forward all your calls to another phone, or divert all calls to voicemail by selecting Forward Calls To in the drop-‐down list. Call forwarding settings will remain in effect after you exit the client. To turn call forwarding off, select Do Not Forward Calls from your list of forward options.
To put the Jabber Client in IM-‐Only mode, select Disable Phone Services. Your client will not notify you with incoming calls.
Chats In the Chats tab you can see a list of previous chat conversations you have had recently, start an Instant Message conversation, or begin a Group Chat session.
Use the icons along the bottom of the chat window to change your font style and size, change your font color, insert an emoticon or send a file to the chat participant.
Use the icons at the top of the Chat window to escalate to a telephone call, start a WebEx Meeting, share your desktop, or send an email.
Press the + icon at the top right of the chat window to invite other participant and create a group chat.
Press the button to open the participant panel.
Contacts In the Contacts tab you can change your presence status and see presence status of your contacts. To add a contact to your contact list, do one of the following:
• To add a colleague, enter the name of the contact in the Search and Dial Bar at the top of your client. The predictive search functionality will present you with possible matches as you type. When you locate the correct contact, right click on their name and choose Add Contact.
• To add a person outside of your organization, select Contacts in the top menu bar, then Add Contact. A pop up window will appear where you may enter the contacts information.
Note: You may be unable to view an external contact’s presence until they approve your request.
Voicemail Use the Voicemail tab to manage your voicemail messages. From here you may Play, Delete or Call the person who left the message. You may right-‐click the message for more options.
ACE Cisco Jabber for Mac – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 12 of 15
Jabber Quick Tour
Contacts In the Contacts tab you can: Change your presence status See your Contacts’ presence status Add contacts CONTROL COMMAND space
hotkey brings up the predictive search interface.
Use your computer as a Soft Phone or control your Desk phone from Jabber
Start a call or IM.
Calls In the Calls tab you can: Send a call directly to voicemail or
answer the call. Mute/Un-mute the call. Control call volume. Place call on hold, display a
keypad, merge or transfer calls From any application on a Mac,
select a phone number to dial. Go to the application's Application menu > Services > Dial with Jabber X.
Incoming call
Active Call
ACE Cisco Jabber for Mac – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 13 of 15
Chats In the Chats tab you can: See a list of people you have
chatted with you recently. Start an IM Escalate a person to person IM
chat to a call, instant WebEx Meeting, desktop share or email.
Send files. Add emoticons. Invite others into a group chat. Group chats can be escalated to a
WebEx Meeting. If you close a chat (without exiting or signing out of Jabber), when you begin a new chat with the same person, Jabber will retain the previous chat.
Person to Person Chat:
Group Chat:
Voicemail From the Voicemails tab you can: Manage your voicemail messages Play, pause, or restart a message. Right click and select Delete to
remove a voicemail message.
ACE Cisco Jabber for Mac – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 13 of 15
Chats In the Chats tab you can: See a list of people you have
chatted with you recently. Start an IM Escalate a person to person IM
chat to a call, instant WebEx Meeting, desktop share or email.
Send files. Add emoticons. Invite others into a group chat. Group chats can be escalated to a
WebEx Meeting. If you close a chat (without exiting or signing out of Jabber), when you begin a new chat with the same person, Jabber will retain the previous chat.
Person to Person Chat:
Group Chat:
Voicemail From the Voicemails tab you can: Manage your voicemail messages Play, pause, or restart a message. Right click and select Delete to
remove a voicemail message.
Cisco Jabber for Mac
Client Controls You may choose to use your computer as a softphone, or have the Jabber client control your desk phone. To change your selection, click the
button in the bottom left corner of the client, click Use My Desk Phone for Calls, then select the phone you wish to control.
To change back to softphone mode, choose Use My Computer for Calls.
You may also use this button to forward all your calls to another phone, or divert all calls to voicemail by selecting Forward Calls To in the drop-‐down list. Call forwarding settings will remain in effect after you exit the client. To turn call forwarding off, select Do Not Forward Calls from your list of forward options.
To put the Jabber Client in IM-‐Only mode, select Disable Phone Services. Your client will not notify you with incoming calls.
Chats In the Chats tab you can see a list of previous chat conversations you have had recently, start an Instant Message conversation, or begin a Group Chat session.
Use the icons along the bottom of the chat window to change your font style and size, change your font color, insert an emoticon or send a file to the chat participant.
Use the icons at the top of the Chat window to escalate to a telephone call, start a WebEx Meeting, share your desktop, or send an email.
Press the + icon at the top right of the chat window to invite other participant and create a group chat.
Press the button to open the participant panel.
Contacts In the Contacts tab you can change your presence status and see presence status of your contacts. To add a contact to your contact list, do one of the following:
• To add a colleague, enter the name of the contact in the Search and Dial Bar at the top of your client. The predictive search functionality will present you with possible matches as you type. When you locate the correct contact, right click on their name and choose Add Contact.
• To add a person outside of your organization, select Contacts in the top menu bar, then Add Contact. A pop up window will appear where you may enter the contacts information.
Note: You may be unable to view an external contact’s presence until they approve your request.
Voicemail Use the Voicemail tab to manage your voicemail messages. From here you may Play, Delete or Call the person who left the message. You may right-‐click the message for more options.
ACE Cisco Jabber for Mac – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 12 of 15
Jabber Quick Tour
Contacts In the Contacts tab you can: Change your presence status See your Contacts’ presence status Add contacts CONTROL COMMAND space
hotkey brings up the predictive search interface.
Use your computer as a Soft Phone or control your Desk phone from Jabber
Start a call or IM.
Calls In the Calls tab you can: Send a call directly to voicemail or
answer the call. Mute/Un-mute the call. Control call volume. Place call on hold, display a
keypad, merge or transfer calls From any application on a Mac,
select a phone number to dial. Go to the application's Application menu > Services > Dial with Jabber X.
Incoming call
Active Call
ACE Cisco Jabber for Mac – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 13 of 15
Chats In the Chats tab you can: See a list of people you have
chatted with you recently. Start an IM Escalate a person to person IM
chat to a call, instant WebEx Meeting, desktop share or email.
Send files. Add emoticons. Invite others into a group chat. Group chats can be escalated to a
WebEx Meeting. If you close a chat (without exiting or signing out of Jabber), when you begin a new chat with the same person, Jabber will retain the previous chat.
Person to Person Chat:
Group Chat:
Voicemail From the Voicemails tab you can: Manage your voicemail messages Play, pause, or restart a message. Right click and select Delete to
remove a voicemail message.
ACE Cisco Jabber for Mac – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 13 of 15
Chats In the Chats tab you can: See a list of people you have
chatted with you recently. Start an IM Escalate a person to person IM
chat to a call, instant WebEx Meeting, desktop share or email.
Send files. Add emoticons. Invite others into a group chat. Group chats can be escalated to a
WebEx Meeting. If you close a chat (without exiting or signing out of Jabber), when you begin a new chat with the same person, Jabber will retain the previous chat.
Person to Person Chat:
Group Chat:
Voicemail From the Voicemails tab you can: Manage your voicemail messages Play, pause, or restart a message. Right click and select Delete to
remove a voicemail message.
Cisco Jabber for Mac
Client Controls You may choose to use your computer as a softphone, or have the Jabber client control your desk phone. To change your selection, click the
button in the bottom left corner of the client, click Use My Desk Phone for Calls, then select the phone you wish to control.
To change back to softphone mode, choose Use My Computer for Calls.
You may also use this button to forward all your calls to another phone, or divert all calls to voicemail by selecting Forward Calls To in the drop-‐down list. Call forwarding settings will remain in effect after you exit the client. To turn call forwarding off, select Do Not Forward Calls from your list of forward options.
To put the Jabber Client in IM-‐Only mode, select Disable Phone Services. Your client will not notify you with incoming calls.
Chats In the Chats tab you can see a list of previous chat conversations you have had recently, start an Instant Message conversation, or begin a Group Chat session.
Use the icons along the bottom of the chat window to change your font style and size, change your font color, insert an emoticon or send a file to the chat participant.
Use the icons at the top of the Chat window to escalate to a telephone call, start a WebEx Meeting, share your desktop, or send an email.
Press the + icon at the top right of the chat window to invite other participant and create a group chat.
Press the button to open the participant panel.
Contacts In the Contacts tab you can change your presence status and see presence status of your contacts. To add a contact to your contact list, do one of the following:
• To add a colleague, enter the name of the contact in the Search and Dial Bar at the top of your client. The predictive search functionality will present you with possible matches as you type. When you locate the correct contact, right click on their name and choose Add Contact.
• To add a person outside of your organization, select Contacts in the top menu bar, then Add Contact. A pop up window will appear where you may enter the contacts information.
Note: You may be unable to view an external contact’s presence until they approve your request.
Voicemail Use the Voicemail tab to manage your voicemail messages. From here you may Play, Delete or Call the person who left the message. You may right-‐click the message for more options.
ACE Cisco Jabber for Mac – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 12 of 15
Jabber Quick Tour
Contacts In the Contacts tab you can: Change your presence status See your Contacts’ presence status Add contacts CONTROL COMMAND space
hotkey brings up the predictive search interface.
Use your computer as a Soft Phone or control your Desk phone from Jabber
Start a call or IM.
Calls In the Calls tab you can: Send a call directly to voicemail or
answer the call. Mute/Un-mute the call. Control call volume. Place call on hold, display a
keypad, merge or transfer calls From any application on a Mac,
select a phone number to dial. Go to the application's Application menu > Services > Dial with Jabber X.
Incoming call
Active Call
ACE Cisco Jabber for Mac – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 13 of 15
Chats In the Chats tab you can: See a list of people you have
chatted with you recently. Start an IM Escalate a person to person IM
chat to a call, instant WebEx Meeting, desktop share or email.
Send files. Add emoticons. Invite others into a group chat. Group chats can be escalated to a
WebEx Meeting. If you close a chat (without exiting or signing out of Jabber), when you begin a new chat with the same person, Jabber will retain the previous chat.
Person to Person Chat:
Group Chat:
Voicemail From the Voicemails tab you can: Manage your voicemail messages Play, pause, or restart a message. Right click and select Delete to
remove a voicemail message.
ACE Cisco Jabber for Mac – Getting Started Guide
All contents are Copyright © 1992–2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential Information. Page 13 of 15
Chats In the Chats tab you can: See a list of people you have
chatted with you recently. Start an IM Escalate a person to person IM
chat to a call, instant WebEx Meeting, desktop share or email.
Send files. Add emoticons. Invite others into a group chat. Group chats can be escalated to a
WebEx Meeting. If you close a chat (without exiting or signing out of Jabber), when you begin a new chat with the same person, Jabber will retain the previous chat.
Person to Person Chat:
Group Chat:
Voicemail From the Voicemails tab you can: Manage your voicemail messages Play, pause, or restart a message. Right click and select Delete to
remove a voicemail message.