cih learning & development conference pdfs/presentations... · yvonne castle, managing...

CIH Learning & Development Conference

‘Making an impact on your business through

learning and development’

27 September 2013

De Vere Venues Colmore Gate, Birmingham


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Firstly, thank you for coming to the conference, we hope that you enjoy the day here with us in Birmingham. The Events Team is based in Coventry and here at the event is Jodie Willis, Conference and Seminar Organiser and Richie MacDonald, Senior Events Administrator. We are here to help you with any queries, problems or comments you may have. To get the most from the event, please take part - get involved in discussions, ask questions and share ideas. Respect everyone’s right to opinions and allow everyone a space to express their thoughts. Information which may be helpful to you: Appraisal Forms, if you can try to remember to fill in the appraisal forms and leave them on the registration desk before you leave the conference. We really do value your comments and take your views into account when planning next year’s conference and future events. We take all comments seriously. Short Courses and Seminars, if you have enjoyed this event and are interested in other topics which relate to this event, why don’t you try one of our short courses. We cover a wide range of subjects and topics and if you can’t find what you are looking for, then why not contact us about having your training requirements delivered “In-house”. Don't miss this year's Business lecture with guest speaker Fru Hazlitt taking place on 29 October 2013 at the HMS Belfast in London. Book now to avoid disappointment! For a full list of speakers, sessions, further information and to register, please visit http://tinyurl.com/q9msgjw We hope you enjoy your day and if you require any further information please contact the Events Team on 02476 851722, email us at [email protected] or visit our website www.cih.org/events. Regards, Jodie

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09.30 Registration, Refreshments & Exhibition viewing

Foyer area

10.00 Chair’s Welcome

Steve Stride, Vice President, Chartered Institute of Housing

Colmore Suite

10.10 Keynote Session: Talent Management

Lee McQueen, Managing Director, Raw Talent Academy

Colmore Suite

11.10 Refreshment Break

Foyer area

11.10 Career Development Surgeries Developing your career - delivered by Hays Social Housing The session will cover both CV writing and interviewing skills: CV Writing - the aim of the session will be to understand the purpose of a CV, to know how to structure a good CV and some do's and don’ts in terms of writing a winning CV. Interview Skills - this session will cover some unwritten rules of interviews, what employers expect self marketing techniques as well as some top tips for successful interviews. Hays will also provide an insight into their 2013/14 Salary and Benefits Survey which has just been launched. Book by appointment for the surgeries at the CIH registration desk.

Foyer area

11.30 Keynote session: The future of L&D and the Work Programme Dave Simmonds OBE, Chief Executive, Centre for Economic and Social Inclusion Chan Kataria, Group Chief Executive, East Midlands Housing Group

Colmore Suite

12.30 Breakout Sessions

A1. Developing a learning organisation through mentoring and coaching

Wendy Murphy, Director, Centre for Mentoring and Coaching

Kulbir Shergill, Head of Diversity and Inclusion, Genesis Housing Association

Attwood Suite

A2. The learning organisation; putting L&D back at the heart of the business

Diane Bellinger, Chief Executive, Community Gateway Association

Liz Ralph, Learning & Development Business Partner, Community Gateway Association

Barber Suite

A3. Managing and embedding change successfully

Yvonne Castle, Managing Director, YCChange

Colmore Suite

A4. How to continue your professional development with a new on-line

learning experience

Veronica Coatham, Interim Assessment Manager, Learning Team, CIH

Chamberlain Suite

13.30 Lunch Foyer area


14.15 Breakout Sessions

B1. Creating a successful apprenticeship scheme in your organisation

Des Johnson, People Development Manager, Wakefield and District Housing

Tracy Tallant, Service Director, Wakefield and District Housing

Chamberlain Suite

B2. Housing managers and leaders: the next generation! How to develop those who will deliver your organisations culture and strategy! Laura Matchett, Organisational Development Business Partner, Home Group

Barber Suite

B3. The future of learning and development – what will it look like in the next 10 years? Tony Williams, Executive Director of People, Orbit Group

Colmore Suite

B4. Recruitment, Retention and Professional Development – an employee perspective Peter Bond (Rising Stars Winner 2013), Tenancy Management Office/ Board Member, Sanctuary Housing/ South Liverpool Housing Group

Attwood Suite

15.15 Keynote Session: Lead with Passion Craig Goldblatt, Speaker, Trainer & Coach, Craig Goldblatt

Colmore Suite

16.00 Refreshments

Foyer area

16.00 Career Development Surgeries Developing your career - delivered by Hays Social Housing The session will cover both CV writing and interviewing skills: CV Writing - the aim of the session will be to understand the purpose of a CV, to know how to structure a good CV and some do's and don’ts in terms of writing a winning CV. Interview Skills - this session will cover some unwritten rules of interviews, what employers expect self marketing techniques as well as some top tips for successful interviews. Hays will also provide an insight into their 2013/14 Salary and Benefits Survey which has just been launched. Book by appointment for the surgeries at the CIH registration desk.

Foyer area

16.15 Keynote session: Apprenticeships – Building a future for the business Lynn Jarvie, Tenant Academy Lead, Swindon Borough Council Richard Marsh, Employer Services Director, National Apprenticeship Service

Colmore Suite

17.00 Event closes

Presentations for this event can be found at: www.cih.org/Presentations/LearningandDevelopmentConference

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Steve Stride, Vice President, Chartered Institute of Housing Steve Stride is chief executive of east London housing association Poplar HARCA. He has worked in the housing sector for the whole of his professional career and was elected Vice President of the Chartered Institute of Housing in April 2013. Since joining Poplar HARCA in 1998 he has led a £1 billion regeneration programme to reshape the Poplar area of east London. With a team of more than 300 staff, he manages more than 9,000 homes and 12 community hubs and has developed partnerships across the private, public and third sectors to deliver award-winning services, facilities and amenities. Steve has always believed that people are the key to successful, sustainable regeneration and that residents must play a central role in the regeneration of their homes and the delivery of their services.

Lee McQueen, Managing Director, Raw Talent Academy Apprentice winner Lee McQueen launched Raw Talent Academy after growing frustrated by the lack of quality talent entering the sales industry. He spent over 2 years working with Lord Sugar before leaving to found the business in 2010 to encourage businesses to look at the wider pool of sales talent we have within the UK.

Dave Simmonds OBE, Chief Executive, Centre for Economic & Social Inclusion Dave Simmonds OBE is the Chief Executive of the Centre for Economic and Social Inclusion – one of the leading research organisations on welfare and employment policy. He has been an advisor to the House of Commons Work and Pensions Select Committee, the OECD, and advised successive governments on policies for the unemployed. Dave worked at NCVO in the 1980’s and in the 1990’s he was the first England Director for the National Lottery Charities Board. Dave was awarded an OBE in the 2005 honours list.

Chan Kataria, Group Chief Executive, East Midlands Housing Group Chan Kataria is the Group Chief Executive of East Midlands Housing Group (EMHG) since 2004. With a turnover of £90m, EMHG manages over 17,000 homes and a significant care and support business. Prior to this Chan worked for various local, regional and national housing organisations. EMHG, a major developer in the East Midlands, has rural specialism and is a regional Help to Buy Agent.

Wendy Murphy, Director, Centre for Mentoring and Coaching Having enjoyed a varied housing career working for housing associations, local authorities and the Housing Corporation, Wendy now focuses on supporting individuals and organisations through coaching and mentoring development. Wendy has worked with Board Members, Executive teams and individuals at all levels to help them focus on the things that really make a difference and deliver outstanding results. Wendy is now a director of the Centre for Mentoring and Coaching, which works across all sectors with strong roots in the housing movement.


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Kulbir Shergill, Head of Diversity and Inclusion, Genesis Housing Association Kulbir Shergill, Head of Diversity and Inclusion at Genesis Housing Association has successfully helped to lead and influence attitudes and behaviours across the business to embed diversity as one of Genesis’ “golden threads”. The Company’s diversity work has been recognised through several high profile awards including Times Top 50 Places for Women to Work, Stonewall Top 100 Employers Equality Index and recently finalists in the National Business Awards under for its work on diversity.

Diane Bellinger, Chief Executive, Community Gateway Association Diane has been Chief Executive at Community Gateway Association since its creation in 2005, where she led the set-up of the first housing association based on the Community Gateway Model. Diane has since embedded a culture of empowerment and involvement for both colleagues and residents, creating a place that inspires all their people to develop and grow. In 2013 Gateway achieved 100% in their IiP Gold Standard re-assessment, and were 17th in the Sunday Times Top 100 not-for-profit companies to work for, a jump of 20 places from 2012. Prior to Gateway Diane was Chief Executive at Eastlands Homes, and other previous roles include director of operations and head of housing.

Liz Ralph, Learning & Development Business Partner, Community Gateway Association Liz has been L&D Business Partner at Community Gateway Association since June 2011. Responsible for leading L&D activity within the organisation Liz has developed the Purple Pathways Programme providing a framework for learning opportunities. The value of Purple Pathways has been recognised internally and externally within Gateways IiP & Customer Excellence accreditations and their Times 100 results, where Gateway were runner up in the special award category for L&D. Liz has specialised in L&D for over 12 years, previously working for Outsourcery, RBS and Iceland.

Yvonne Castle, Managing Director, YCChange A chartered accountant by profession with an MBA accreditation and over 23 years experience in the public and private sector (operating nationally and internationally) Yvonne offers a powerful blend of skills and experience that allow her to add real value in a broad range of roles within a diverse range of businesses. With excellent skills in change management underpinned by accreditations in PRINCE2 & Systems Thinking and a natural ability to motivate coach, influence and negotiate with a broad range of stakeholders, Yvonne has the capability to make a real difference to most organisations. A true entrepreneur with deep knowledge of working effectively within larger, complex more structured public sector environments.


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Veronica Coatham, Interim Assessment Manager, Learning Team, Chartered Institute of Housing Veronica Coatham is a member of CIH Learn Board and is currently Interim Assessment Manager at CIH, working on the development of the new and improved online learning experience. She was Head of Division for Housing and Community Studies at Birmingham City University until July 2013. Prior to joining the University she worked mainly in the local authority housing sector holding a range of roles. Veronica is now an Education and Housing consultant.

Des Johnson, People Development Manager, Wakefield and District Housing Des has worked for Wakefield and District Housing for nearly five years. He is responsible for ensuring all WDH’s employees are developed in line with business needs and workforce planning requirements. This includes ensuring they have a diverse workforce to meet our strategic objectives and an apprenticeship programme is fundamental to achieving this.

Laura Matchett, Organisational Development Business Partner, Home Group Laura Matchett is an Occupational Psychologist and previous winner of the CIPD North East Newcomer of the Year Award. She uses her background in consultancy to design and deliver solutions which achieve tangible business results, balancing individual and broader organisational development. Laura has a particular interest in supporting colleagues to take the next step in their career.

Tony Williams, Executive Director of People, Orbit Group Tony Williams (FCIPD) has been the Executive Director of People at the Orbit Housing Group for five years and currently leads a transformation programme focussed on creating a ‘Great’ organisation capable of delivering its 2020 vision. His background is public (mainly) and private sectors. Highlights include being programme director of major Government change programmes in the Home Office and Prison Service and working with Boards and senior teams as an HR/OD consultant in both UK, Africa and Asia.

Tracy Tallant, Service Director, Human Resources, Wakefield and District Housing Tracy has worked in Human Resources for over 25 years and worked for Wakefield and District Housing for eight years. The role is responsible for the delivery of the highest standards of service to ensure that the company has the right skills, aptitudes and qualities in its employees.


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Peter Bond (Rising Stars Winner 2013), Tenancy Management Officer / Board Member, Sanctuary Housing / South Liverpool Housing Group Peter Bond is the current Rising Stars winner and a Chartered Member of the CIH. He has worked as a Tenancy Management Officer since 2006 and his current employer is Sanctuary Housing. Peter is also a Board Member with South Liverpool Housing Group.

Craig Goldblatt, Speaker, Trainer & Coach, Craig Goldblatt For over a decade Craig has been delivering inspirational keynote presentations to audiences from around the world. His ability to challenge, rather than tell, audiences to be their very best and his motivational energy throughout this journey are what set Craig apart from other speakers. Put simply Craig inspires people to be better than they ever thought possible.

Lynn Jarvie, Tenant Academy Lead, Swindon Borough Council Lynn’s role is to manage Swindon Borough Council’s Tenant Academy which includes responsibility for our apprenticeship programme. She was involved in setting up the programme in 2011 when they employed the first apprentices. They have now put 12 people through Housing Apprenticeships and have just employed an additional eight apprentices. Lynn can honestly say it’s the most rewarding job she has ever done.

Richard Marsh, Employer Services Director, National Apprenticeship Service Richard manages the Employer Services division, at the National Apprenticeship Service (NAS). He is responsible for the quality of service offered by NAS to employers that have, or wish to have Apprentices. He has previously been worked as:

A training manager for the Volkswagen group, where he conducted an International training harmonisation project

A trainer at Vodafone UK where he introduced Modern Apprenticeships

A Sales trainer within the ‘travel’ sector.


Morning workshops

A1. Developing a learning organisation through mentoring and coaching

Wendy Murphy, Director, Centre for Mentoring and Coaching and Kulbir Shergill, Head of Diversity and Inclusion, Genesis Housing Association

In this interactive session, we will explore the benefits of developing a learning organisation through mentoring and coaching. Kulbir Shergill will talk about her experience in Genesis, particularly using mentoring and coaching to create a more diverse organisation where people take the lead on their own learning. Wendy Murphy will talk about the experience of the Centre for Mentoring in team situations and how a combination of team development and individual coaching can be the breakthrough to creating a learning organisation.

A2. The Learning Organisation; putting L&D back at the heart of the business

Diane Bellinger, Chief Executive and Liz Ralph, Learning and Development business partner, Community Gateway Association

Learning & development has the greatest impact when it’s truly integrated into the business… but that’s easier said than done, especially within times of change, growth and tightening purse strings! During this session we will explore the approach taken by Gateway to ensure learning really is at the heart of what they do, and how they have secured an increase of over 75% in their training budgets over the past 2 years through stakeholder involvement & buy-in.

A3. Managing and embedding change successfully

Yvonne Castle, Managing Director, YCchange

Yvonne will share with you a business tool to help you successfully manage change in your organisation that really makes an impact. The 6P™ Model for Business Excellence will give you a holistic view of embedding change through looking both strategically and operationally at your business.

The session will also have a focus on people and will outline how to find out if your staff with thrive through change, or despair and how to manage this to add value to the bottom line in your business

A4. How to continue your professional development with a new on-line learning experience

Veronica Coatham, Interim Assessment Manager, Learning Team, CIH This session will showcase the services CIH can offer you to help your organisation and employees further develop their skills and also discuss the various new options of learning that are available including distance learning and digital online services.

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Afternoon workshops

B1. Creating a successful apprenticeship scheme in your organisation

Des Johnson, People Development Manager and Tracy Tallant, Service Director, Wakefield and District Housing

The workshop will look at how WDH’s apprenticeship programme fits into its overall approach of developing young people to create confident communities and to be our future leaders. Des and Tracy will outline their apprenticeship strategy and how they have reviewed and continually improved the apprenticeship programme, since it started in 2005, to ensure they provide an excellent development opportunity and career path for young people in the Wakefield District.

B2. Housing managers and leaders: the next generation! How to develop those who will deliver your organisation’s culture and strategy.

Laura Matchett, Organisational Development Business Partner, Home Group

In this case study based session, Laura will share insights and learning from Home Group’s Leadership Pathways Programmes, which aim to develop the next generation of managers and leaders. These programmes were an integral part of Home Group’s submission for the 2013 Housing Heroes HR Team of the Year Award, which was nominated as a finalist. This session will help participants develop practical and sustainable approaches to identifying and developing future talent.

B3. The future of learning and development – what will it look like in the next 10 years?

Tony Williams, Executive Director of People, Orbit Group This session will delve into the future and investigate how a learning and development strategy may look in 10 years time.

B4. Recruitment, Retention and Professional Development. An employee’s perspective.

Peter Bond, (Rising Stars Winner 2013), Tenancy Management Officer / Board Member, Sanctuary Housing / South Liverpool Housing Group

During this workshop Peter will talk about his own experiences of recruitment, retention and professional development as an employee and will offer practical advice on how organisations can improve in this area.


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Company Name: Coach House Academy and OPPS training Contact Name: Susan Brown Address: 6 Woodview Avenue, Chingford, London, E4 9SL Telephone Number: 0208 524 2067 Email Address: [email protected] We are a team based in the South East of England and with over 21 years’ experience in housing, covering Leasehold and general needs property management through to front line contact centre operations, along with 10 years of in-house training delivery. Coach House Academy offers courses in housing from Customer Service training to Chartered Institute of Housing Certificates, with modules covering all tenure types. We have courses for those just starting out on a career in housing or those who are looking to gain qualifications to take the next step. Courses: Introduction to Housing Business Development Intermediate Apprentices Employment skills Advanced Apprentices Contact Centre Training Leasehold Management Tenancy Training Customer Service Training CIH Housing certificates Contact: Susan Brown: 07961 690 767 Stand 2 Company Name: Chartered Institute of Housing Address: Octavia House, Westwood Way, Coventry, CV4 8JP Telephone Number: 024 7685 1700 Email Address: [email protected] Website: www.cih.org The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our goal is simple – to provide housing professionals with the advice, support and knowledge they need to be brilliant. CIH is a registered charity and not-for-profit organisation. This means that the money we make is put back into the organisation and funds the activities we carry out to support the housing industry. We have a diverse and growing membership of more than 22,000 people who work in both the public and private sectors, in 20 countries on five continents across the world. Find out more at: www.cih.org

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First Name Last Name Job Title Employer Delegate Type

Layla Hart

Learning & Development Partner Asra Housing Group Delegate

Sara Harris IT Training & Business Analysis Manager Birmingham City Council Delegate

Andrea Thornley Learning and Development Advisor Bolton at Home Delegate

Paula Whylie Learning and Development Manager Bolton at Home Delegate

Sue Marsh Housing Services Manager Central Bedfordshire Council Delegate

Craig Picknall Learning & Development Manager Central Bedfordshire Council Delegate

Dave Simmonds Chief Executive Centre for Economic and Social Inclusion Speaker

Wendy Murphy Director Centre for Mentoring and Coaching Speaker

Jeff James

Director of Operations/Deputy Chief Executive

Chartered Institute of Housing Delegate

Craig Hutton HR Manager Chartered Institute of Housing Delegate

Jill Allcoat Membership Development Manager

Chartered Institute of Housing

Exhibitor Representative

Steve Stride Vice President Chartered Institute of Housing Speaker

Veronica Coatham Interim Assessment Manager

Chartered Institute of Housing Speaker

Susan Brown Director Coach House Academy - OPPS Training


Heather Benham Training & Development Manager

Coach House Academy - OPPS Training


Mel Scott Operations Manager Coach House Academy - OPPS Training


Diane Bellinger Chief Executive Community Gateway Association Speaker

Liz Ralph Learning & Development Advisor

Community Gateway Association Speaker

Ria Goldby Assistant Director Community Housing Association Delegate

Craig Goldblatt Speaker, Trainer & Coach Craig Goldblatt Speaker

Paul Timmins Learning & Development Manager

East Midlands Housing Association Delegate

Chan Kataria Group Chief Executive East Midlands Housing Group Ltd Speaker

Sandra Morris Head of HR and OD Eastlands Homes Delegate

Maggie Glossop People Development Officer Eastlands Homes Delegate

Kulbir Shergil Head of Diversity and Inclusion Genesis Speaker

Paul Marriott Hays Social Housing Speaker

Laura Matchett

Organisational Development Business Partner Home Group Speaker

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Sean McCormack Head of Professional Services Housing Partners Delegate

Hanna Havon

Learning and Development Manager Housing Partners Delegate

Caroline Ramsden Learning and Development Manager Liverpool Mutual Homes Delegate

Hannah King Group Learning & Development Manager Mears Delegate

Heather Hughes Group Learning & Development Manager Mears Delegate

Richard Marsh Director National Apprenticeship Service Speaker

Sukhvinder Pabial Head of OD One Housing Group Delegate

Tony Williams Executive Director of People Orbit Group Speaker

Lee McQueen Managing Director Raw Talent Academy Speaker

Chris Jefferies L&D Manager Red Kite Community Housing Delegate

Sarah Bedding Training and Development Manager Response Delegate

Suey Stockton Learning and Development Advisor Riverside Delegate

Rachel Fairhurst L and D advisor Riverside Delegate

Peter Bond Tenancy Management Officer/ Board Member

Sanctuary Housing/ South Liverpool Housing Group Speaker

Colin Gibson HR manager South Liverpool Housing Group Delegate

Emma Phelps Learning and Development Manager Spectrum Housing Group Delegate

Lisa Jordan Learning & Development Coordinator Spectrum Housing Group Delegate

Lynn Jarvie Tenant Academy Lead Swindon Borough Council Speaker

Duncan Robertson Training Manager Two Saints Housing Association Ltd Delegate

Heather Maynard L&D Advisor Vale of Aylesbury Housing Trust Delegate

Des Johnson People Development Manager

Wakefield and District Housing Speaker

Tracy Tallant Service Director Wakefield and District Housing Speaker

Diane Hall Learning and Development Manager Wulvern Housing Delegate

Debbie Hinbest HR Director Wulvern Housing Limited Delegate

Julie Seddon Learning and Development Partner Yarlington Housing Group Delegate

Yvonne Castle Managing Director YCChange Consultants Ltd Speaker

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More CIH Events

17 October 2013, Crowne Plaza, Birmingham City Centre Annual Midlands Conference and Awards 2013

30 October 2013, Birmingham

Delivering stronger, more sustainable neighbourhoods

12-13 November, St Johns Hotel, Solihull SLCNG Annual ASB Conference, Exhibition and Awards

For more events please visit http://www.cih.org/eventsfinder or call 02476 851722

http://www.cih.org/eventsfinder

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