churches of christ in queensland
TRANSCRIPT
Churches of C
hrist Care Annual Report 2008/09
ANNUAL REPORT 2009/10
Churches of Christ in Queensland
CHU
RCH
ES OF CH
RIST IN
QU
EENSLA
ND
AN
NU
AL R
EPORT 2009/10
I am the light of the world. Whoever follows me will never walk in darkness, but will have the light of life.
– John 8:12
State Office
41 Brookfield RoadKenmore Queensland 4069
Phone (07) 3327 1600Fax (07) 3878 1268
Free call 1800 193 438Website cofcqld.com.au
Churches of Christ in Queensland has prepared this annual report according to criteria
set by the Australasian Reporting Awards and aims to:
• provide a comprehensive overview of our services and achievements throughout the year
• provide a current financial and statistical report
• highlight our future direction.
Churches of Christ in Queensland is a legal body incorporated under letters patent issued
pursuant to the Religious Educational & Charitable Institutions Acts 1861-1959.
All bible references have been taken from the New International Version
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CONTENTS
Churches of Christ in Queensland 3
Conference Council report 10
Board report 12
Executive Director’s report 14
Our key achievements 2009/10 17
Conference Secretariat 18
Church Equipping Division 20
Churches update 23
Churches of Christ Care Division 27
Summary of statistics 29
Child, Youth and Family Care 30
Housing Services 36
Retirement Living 41
Aged Care 44
People & Performance Division 51
Workforces Services 51
Years of Service 53
Awards for Excellence in Service 56
Our Volunteers 57
Pastoral Care 58
Technology, Information Services and Risk,
Quality and Internal Audit
59
Property & Development Division 60
Communications & Marketing 62
Finance, Investment & Asset Management Division 67
Financial overview 69
Directories 74
Directory of member churches 74
Church and care service locations 76
Church statistics 78
Directory of care services 80
Annual General Meeting will be held
at 1.30pm on Saturday 13th November 2010 at the
Whitehill Church of Christ, 219 Whitehill Rd, Raceview, Ipswich.
Churches of Christ in Queensland Annual Report 20102
AGED CARE SERVICES
Love the Lord your God with all your heart and with all your soul and with all your mind and with all your strength. The second is this: ‘Love your neighbor as yourself.’ There is no commandment greater than these.
Mark 12:30-31”“
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CHURCHES OF CHRIST IN QUEENSLAND
Churches of Christ in Queensland is a group of mainstream Christian churches which has been an active part of the Queensland community for over 100 years. Today, there are over 70 churches across the state from Cairns to the Gold Coast and from the outback to the coast together with 137 caring, community and support services that assist families, children, the elderly and people in need.
Churches of Christ in Queensland is not a denomination,
but rather a cooperative of independent local churches that
share a common belief and desire for unity in the Christian
church. Independent churches come together for mutual
support, to share resources and to support the wider
mission of the church in Australia and overseas.
Our purpose is to strive towards the goal of everyone,
anywhere, being connected with someone who knows
and loves Jesus.
With over 45,000 Queenslanders involved regularly in our
local churches or divisional and care services, we are proud
to be an integral part of the Queensland community.
Foundational beliefsWhile the Churches of Christ do not have a set creed
or written statement of faith, all our churches have the
following foundational beliefs and practices:
• We base our beliefs and teachings on the Bible.
The Bible is the sole authoritative basis for our faith
and practice.
• We believe that the Bible is the inspired word of God
and is a record of His revelation of Himself to people
throughout history.
• We believe that Jesus is the risen Son of God and
Saviour of humanity.
• We believe a Christian is one who has faith in the
Lord Jesus Christ and to the best of their understanding
obeys Him according to the Bible.
• We encourage people to follow their commitment
to Jesus by expressing their faith through baptism
by immersion.
• We regularly celebrate communion together at
our services.
Church servicesAll are welcome to share in our services. Worship is
informal and friendly. Services are easy to follow with
preaching from the Bible that is interesting and related
to life. Our aim is to provide worship which is positive,
refreshing and renewing.
Worship is presented in an atmosphere supported with
music, prayer, scripture and teaching. You will find a variety
of styles of worship in Churches of Christ, from traditional
to contemporary.
In Churches of Christ, all are encouraged to take part in
the life and work of the church. We believe that the Holy
Spirit equips each member with gifts and abilities to help
in ministry and mission.
Organisational restructureIn 2009/10, the entities that make up Churches of Christ
in Queensland underwent a major restructuring which has
strengthened the bonds between the previous agencies
of the church (including Churches of Christ Care) and the
conference of churches. More functions and resources will
be shared throughout the organisation and we have more
opportunities to work together to achieve our objectives.
The new organisational structure and responsibilities are
outlined below.
Conference Council
The Conference of Member Churches of the Churches
of Christ in Queensland elects the Conference Council.
The principle roles of the Council include providing the
general direction for the organisation, appointing the
Board, facilitating communication on the progress of
the organisation to member churches, and monitoring
overall performance.
Churches of Christ in Queensland Annual Report 2009/104
Board
The Board of Churches of Christ in Queensland is appointed
by the Conference Council. The principle roles of the Board
include overseeing the management of the organisation,
preparing and monitoring divisional strategic plans,
and undertaking whatever course of action is necessary
to ensure that the objectives of the Churches of Christ
in Queensland are achieved.
There are four committees that operate under the
Board’s delegation:
• Mission & Ministry
• Finance & Investment
• Property & Development
• Risk, Audit & Compliance
Executive Director
The Executive Director is appointed by and reports to the
Board. The key roles of the Executive Director include:
• ensuring that the Strategic Plan is implemented
• promoting the mission, vision and future direction
of Churches of Christ in Queensland
• ensuring the ongoing financial viability
of the organisation
• acting as a bridge between the ‘organisational’ side of
Churches of Christ in Queensland and member churches,
and promoting shared service arrangements and
combined ministry opportunities where possible.
Churches of Christ in Queensland Divisions, as well as
the Conference Secretariat and the Communications and
Marketing Group, report directly to the Executive Director.
Conference Secretariat
The Conference Secretariat provides support to the
Conference Council, the Churches of Christ in Queensland
Board, and other ministry areas as requested by the
Executive Director. It also acts as a point of contact for
member churches, supports the Council and Board in
the development/maintenance of constituent documents
and governing policies for the organisation, and acts as
the single point of reference for all legal advice sought
in the organisation.
Communications & Marketing Group
The Communications & Marketing Group is responsible
for the management of Churches of Christ in Queensland’s
corporate identity and branding, key internal and external
communications, marketing, fundraising and bequests.
Church Equipping Division
The purpose of Church Equipping is to advocate and model
missional leadership, and to equip and support member
churches. Through this we intend to help churches grow and
increase their relevance and outreach in their communities
to further their mission of bringing Christ into the lives of
the people. Services provided include Church and Missional
Communities Planting, Church Resourcing, Church Grants,
Leadership Development and care of pastors, Youth
Ministry and Women’s Ministry.
Churches of Christ Care Division
Churches of Christ Care primarily focuses on providing
Christ-inspired care and compassion to vulnerable persons
at different stages of their life journey. Services include
child protection, early childhood services, housing services,
retirement living, community aged care and residential
aged care.
People & Performance Division
The groups within this division provide support services
with a focus on enabling people (staff, volunteers, pastoral
carers, and pastoral care recipients) to achieve their God
given potential, and to work with and through people to
achieve optimal organisational performance. The groups
include Workforce Services; Pastoral Care; Information
Services; Technology; and Risk, Quality and Internal Audit.
Finance, Investment & Asset Management Division
This division supports services through its various
groups including Financial Services, Procurement and
Fleet, Insurance Services, Building Management and
the Centenary Development Foundation. Its primary
focus is to provide wise stewardship of financial and
non-financial assets.
Property & Development Division
The Property & Development Division includes Capital
Development, Development Management, and Property
and Portfolio Management. These groups support
services with a primary focus on developing the building
infrastructure necessary to support the work of Churches
of Christ in Queensland both now and in the future.
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Board Committees
• Mission&Ministry• Finance&Investment• Property&Development• Risk,Audit&Compliance
Organisational Structure as at June 2010
Conference (Association of Members Churches)
Conference Council
Churches of Christ in Queensland Board
Dean PhelanExecutive Director
Churches of Christ in Queensland
David SwainDirector
Churches of Christ Care
• CareHousing• HomeAssist
Secure
• Independent Living Units
• CarePathways• PathwaysOptions• EarlyChildhood
Services
• Community Aged Care
• Residential Aged Care
Steve SladeGeneral Secretary
Conference SecretariatHistorical Committee
Desley MillwoodGroup Manager
Communications & Marketing
Geoff RissonDirector
Church Equipping
David MilliganDirector
Property & Development
Peter CrannaDirector
Finance, Investment & Asset Management
Grant WeaverDirectorPeople &
Performance
• WorkforceServices
• PastoralCare• Information
Services• Technology• Risk,Quality&
Internal Audit
• FinancialServices• Procurement
& Fleet• InsuranceServices• Building
Management• Centenary
Development Foundation
• ChurchPlanting• ChurchResourcing• ChurchGrants• Leadership
Development• YouthMinistry• Women’sMinistry
GMP
ACOM
• CapitalDevelopment
• DevelopmentManagement
• Property&Portfolio Management
Jane CarterGeneral Manager
Child, Youth & Family Care
Jeanette EvansGeneral Manager
Aged Care
Kim TeudtGeneral ManagerRetirement Living
Frances Paterson-Fleider
General ManagerHousing
Churches of Christ in Queensland Annual Report 2009/106
Conference Council membersThe Conference Council members as at 30th June 2010 are as follows:
Bruce Armstrong (Chair) HumeRidge Church of Christ
Greg Runge (Deputy Chair) Westside Church of Christ
Stephen Christian Toowoomba North Church of Christ
Ron Hawkins Gladstone Church of Christ
Peter McAloney Arana Hills Church of Christ
Judith Pallesen Pine Rivers Church of Christ
Richard Pearce Caloundra Church of Christ
Haydn Sargent Westside Church of Christ
Myles Waldron Roma Church of Christ
Alan Sims (Chair of Board ex-officio) Caloundra Church of Christ
Steve Slade (General Secretary ex-officio (non-voting member)) Redcliffe Church of Christ
Council members (l-r) front row: Bruce Armstrong, Haydn Sargent, Myles Waldron, Greg Runge, Steve Christian; back row: Richard Pearce, Steve Slade, Alan Sims, Peter McAloney, and Ron Hawkins (Absent: Judith Pallesen).
Board membersThe Board members as at 30th June 2010 are as follows:
Alan Sims (Chair) Caloundra Church of Christ
Gerry Weatherall (Deputy Chair) Pine Rivers Church of Christ
Kingsley Read Arana Hills Church of Christ
Rilla Roberts Acacia Ridge Baptist Church
Ross McMahon Westside Church of Christ
Dean Phelan (Executive Director ex officio) Westside Church of Christ
Bruce Armstrong (Chair of Council ex officio) HumeRidge Church of Christ
Steve Slade (General Secretary ex-officio (non-voting member)) Redcliffe Church of Christ
Board members (l-r): Gerry Weatherall, Alan Sims, Ross MacMahon, Bruce Armstrong, Kingsley Read, Rilla Roberts, Steve Slade, Dean Phelan.
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You are the light of the world. A city on a hill cannot be hidden. Neither do people light a lamp and put it under a bowl. Instead they put it on its stand, and it gives light to everyone in the house. In the same way, let your light shine before men, that they may see your good deeds and praise your Father in heaven.
Matthew 5:14-16”“
Churches of Christ in Queensland Annual Report 2009/108
Executive TeamThe Executive Team is made up of the Executive Director, all Directors, General Secretary and the Group Manager – Communications & Marketing.
Dean Phelan Executive Director
Dean was appointed Executive Director of Churches of Christ in Queensland in 2010 following the organisational restructuring. His major skills are in the areas of organisational governance and management, organisational psychology, people management and provision of support services. He has extensive experience in the not-for-profit, benevolent and social service areas.
Dean is a long-term, active and well-respected member of Churches of Christ. He has had experience in Christian ministry through his local church, including previous responsibility as an elder and as a member of a church ministry team. Dean also briefly held a lectureship at Banmatmat Bible College, Vanuatu.
Dean’s other relevant employment experience and qualifications include:
• several positions on Churches of Christ Conference and Boards of management (Vic/Tas). • professional experience up to CEO and Board Chairman in businesses delivering health
care, aged and community services; and human resources and organisational psychology services to hospitals and the corporate sector.
• professional qualifications in Applied Psychology and bachelor and master’s degrees in Arts as well as graduate business school studies. Dean also trained as a Spiritual Director.
Peter Cranna Director – Finance, Investment & Asset Management Division
Peter is responsible for overseeing the financial and finance-related aspects of the organisation. Before moving to this role in 2010, Peter was Churches of Christ Care’s Acting Executive Director for two years and Corporate Services Director for over five years. He contributed to the stability of the organisation during a difficult change period and guided the organisation as it expanded its services, especially in child protection and social housing. His previous experiences have included financial roles with other community service, commercial and chartered accounting organisations.
Peter is a chartered accountant, graduate member of the Australian Institute of Company Directors and has a Bachelor of Economics (majoring in accounting) and a Diploma of Business.
David Swain Director – Churches of Christ Care Division
David is responsible for the strategic and operational management of Churches of Christ Care. David has held several roles since being employed as Churches of Christ Care’s Organisation Development Manager in 2002. Most recently he played a key role in redesigning the structure and constitution of Churches of Christ in Queensland. To lead such a broad portfolio David draws on a range of skills and qualifications across management, business, health and human services, combined with ‘hands on’ experience in care delivery. His previous positions have included officer in the Australian Army, senior advisor for WorkCover Queensland, and senior quality assessor for the Aged Care Standards Agency. David has a Diploma of Business, Bachelor of Health Science, Master of Education and is a Registered Nurse and member of the Australian Human Resource Institute.
Grant Weaver Director – People & Performance Division
Grant is responsible for overseeing the support services with a focus on enabling people (staff, volunteers, pastoral carers, and pastoral care recipients). Grant commenced with Churches of Christ Care in October 2007 as the Executive Manager Workforce Services. He moved into the role of Acting Corporate Services Director in February 2009 and was appointed Director, People & Performance in May 2010.
Grant has an extensive background in human resources and employee relations and has held previous roles in employer associations, insurance providers and a large community service organisation. His qualifications include a Bachelor of Commerce (specialising in human resources and industrial relations).
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David Milligan Director – Property & Development Division
Since joining Churches of Christ in Queensland early in 2007 David has given the organisation the benefit of his considerable experience in the property industry and is now responsible for overseeing the portfolio management and capital development of Churches of Christ’s property portfolio and the delivery of new construction and redevelopment projects. For the previous 25 years, David’s roles gave him a broad range of insight into valuation, asset management, acquisition, sales and leasing. Before that, his career was focused on property development and project delivery, with senior roles in both government and private enterprise, including his own consultancy practice.
David has an MBA (majors in project management and finance). He is also a registered valuer in Queensland, an Associate of the Australian Property Institute and a member of the Australian Institute of Management.
Geoff Risson Director – Church Equipping Division
Geoff was appointed the Executive Director of Resource Missional Team in 2003. Before taking up this position, Geoff was the Senior Minister of the Westside Church of Christ and held ministries in New South Wales and Tasmania, leading churches through times of change and growth. He has also been a consultant to a number of churches and served Churches of Christ as a part-time lecturer at Kenmore Christian College.
Geoff is a graduate of Kenmore Christian College and a qualified coach with CoachNet International.
Geoff was appointed to director of Church Equipping Division following the restructure of Churches of Christ in Queensland. The purpose of Church Equipping is to advocate and model missional leadership, and to equip and support member churches.
Steve Slade General Secretary – Conference Secretariat
Steve was appointed to the new position of General Secretary of Churches of Christ in Queensland in January 2010. He brings diverse professional experience to the role. His previous responsibilities have included administrative and advisory functions for the organisation, as well as many years in various local church leadership roles (particularly as a local church treasurer). He is Treasurer of Council of the Churches of Christ in Australia and has also been a full-time university lecturer in creative arts and business, administrator of a large national building company, a university chaplaincy coordinator and a small business owner-operator.
Steve has a Master of Professional Accounting, Master of Music, Bachelor of Music (Sonology), Associate of CPA Australia, member of the Australian Institute of Company Directors and a Commissioner for Declarations (Qld).
Desley Millwood Group Manager – Communications & Marketing
Desley joined Churches of Christ in Queensland’s care service division in 2004 and since then has successfully developed the communications, marketing and fundraising strengths of the organisation to support its growth. Following the restructure Desley is now responsible for the corporate communications and marketing activities. Before joining Churches of Christ Care, she held management roles in marketing and fundraising for other large not-for-profit organisations. She brings a broad understanding of the different facets of the division’s role and builds on over 25 years’ experience in fundraising campaigns, events and corporate communication. She has also held administrative managerial positions with the secretariats of the Australian Marketing Institute and the Public Relations Institute, Queensland Chapter. Desley has qualifications in business management and is a Member of the Fundraising Institute of Australia.
Churches of Christ in Queensland Annual Report 201010
CONFERENCE COUNCIL REPORT
Churches of Christ in Queensland is governed by a Conference Council that is elected by the conference of churches. The Council acts on behalf of conference
and represents their views and wishes.
The principle roles of Council include developing an
organisational strategic plan, appointing and monitoring
the Board, and monitoring the overall performance of
the organisation.
The Way Forward and the Strategic Task Investigation
and Implementation Group developed a foundation
for the Council’s new constitution and for the new
operational structure.
The current Council came into effect under the new
constitution in January 2010. The first six months of
our three-year term of office were a time of settling in.
We set our direction, gathered momentum and
endeavoured to establish stronger bonds of trust across
the conference of churches as we followed our new
constitutional responsibilities.
We have begun to develop some of the prescribed
Council objectives from the constitution and will
continue to make the best contribution we can through
our monthly meetings.
We have also built on the initial understanding of
The Way Forward with our Listen and Connect tours.
Listen and Connect tours
The Conference Council embarked on an ambitious program
of Listen and Connect tours conducted over five months in
seven regions. We asked our churches what they needed
from Conference Council to assist them to fulfil their local
church purpose. We were aware that the churches had
lost some trust in the Conference Council structure and
we wanted to restore an open, two-way dialogue and to
identify common aims and concerns.
We engaged with over 200 ministers and church leaders
from 86 per cent of our churches. We also interviewed 28
male and female church leaders in one-on-one, face-to-face
interviews. We received written responses from a number
of church leaders unable to be represented at the Listen and
Connect events. All responses from the written replies and
the events have been compiled and evaluated.
Six major themes emerged as common lines of response
from this dialogue. They are: Leadership, Discipleship,
Evangelism, Children and Youth, Identity and Caring
Ministries. These themes, together with recommended
strategies to address them, have been approved by the
Council and submitted to the Board.
Statewide day of prayer
Council approved a day of prayer to be held on the
28 August 2010 for the renewal of our state conference.
All of our Queensland churches have been called on to
undertake 12 hours of prayer in their local church.
Indigenous ministry matters
Council assessed the needs of our Australian indigenous
and Torres Strait Islanders ministries and undertook a
number of initiatives to ensure continued strength in this
important area.
In the light of research on the relationship between the
former Federal Board and the earlier Queensland Aboriginal
and Islander Christian Fellowship (AICF), Council moved a
vote of confidence in the long standing Australian Churches
of Christ Indigenous Ministries’ (ACCIM) Executive Director
Avon Moyle and the present ACCIM. We validated the
relationship between ACCIM and the AICF and endorsed
their continued work.
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We hosted a forum called by the Council of Churches of
Christ in Australia, which provided an opportunity for
discussion and fellowship between the leadership of
ACCIM and our state AICF representatives. We affirmed
the extensive statement on indigenous issues accepted
by the Federal Conference of 1990.
After careful research, Council cancelled the debt from the
sale of the Mount Isa church property to AICF and refunded
the $28,500 previously paid. This decision has been
referred to the Board for implementation.
Unified leadership
After prayer and due consideration of the needs of
the restructured organisation, Council appointed the
Council Chair, Deputy Chair, and seven Board members
and ex-officios. We also approved the appointment of
the General Secretary and the pivotal appointment of
our Executive Director.
We are confident this team will bring unified leadership and
will take Churches of Christ in Queensland into a new era of
cooperation and progress.
We have overcome the ‘silo’ mentality of the past and we
are already seeing evidence of a united approach from the
Council, Board, Executive Team and staff. The quality of the
leadership given by the Executive Director has contributed
greatly to this change.
The Chair and Deputy Chair of Council met with the Chair
and Deputy Chair of the Board and the Executive Director,
Dean Phelan, to consider the protocols of our structure and
its operations. The meeting acknowledged the very strong
working relationship that has been established between
the two main bodies of Council and Board, and the solid
trust that is developing.
Some of the future considerations for Council have arisen
through the dialogue at that meeting.
Considerations for the future
Council must now develop a Strategy and Vision statement
and will consider a number of matters for the future
development of our affiliated churches. We will also
continue to explore how the Executive Team and
divisions will operate under the direction of our Board.
Other priorities for the future include:
• keeping the Listen and Connect recommendations
moving forward. Some actions will be ongoing for
many years, under the care of the Board
• church planting. We will consider how this should be
carried out, what style is required and how the churches
will be initiated and funded
• considering the issue of land banking and what steps
need to be taken for the future development of facilities
under the care division. We must plan for the expansion
of churches, especially in residential growth areas
• developing ministry and leadership
• training in evangelism. The various forms of church
and personal methods need to be encouraged
• preparing professional church leaders. Ministry training,
ordination and approval require classification.
We also need to carefully consider and supervise
the recruitment, management and training of our
church leaders
• establishing career path and succession policies
for ministry and leadership
• further developing the Professional Standards
Unit policy and personnel
• gathering and evaluating statistics, and evaluating
all areas of ministry
• considering the best methods of communication across
our conference churches, committees and divisions
• recruiting personnel for future Council and Board
membership and sub-committees
• creating opportunities for local churches to participate
in community leadership development and social action
• encouraging local churches in the Aboriginal and
Islander Christian Fellowship, and undertaking Global
Mission Partners responsibilities at local, state, national
and international levels
• developing ministry in child and youth age groups
throughout our churches
• establishing a systemic review of performance for
each segment of our conference
• considering appropriate growth and expansion of our
divisions and churches.
As a Council we thank God for the opportunity to serve
our conference and appreciate the prayerful support of
our membership.
Bruce Armstrong
Conference Council Chair
Churches of Christ in Queensland Annual Report 201012
BOARD REPORT
The new Churches of Christ in Queensland Board has had a busy and satisfying six months since its inception in January 2010, overseeing
support to the churches and management of our care services to create a stronger, more cooperative organisation that can build on its diverse experience and on networks that cover many parts of Queensland.
I am honoured to lead the Board as its Chair and I praise
God that provided such a talented team to work with
and is giving the Board sufficient wisdom to guide us
through a wide range of complex, high priority issues.
Most of our current Board members were also members
of previous agency boards, which ensures both
continuity of operations and preservation of the wealth
of organisational knowledge. Each current Board member
is also active in Christian service at their respective
churches as well as bringing relevant professional skills
to their significant Board responsibilities. (See page 6 for
a list of Board members.)
The Board is a body of active Christians appointed by,
and accountable to, the Churches of Christ in Queensland
Conference Council, and is responsible for managing the
governance and strategic business of our mission. One of
the Board’s first major tasks was the implementation of
a new organisation structure which included the
appointment of an Executive Director.
In February 2010 the Board appointed, with Conference
Council approval, Dean Phelan, a very talented and
experienced man of God, to the Executive Director position.
Similar to other large corporate organisations, the Board
is not a “hands on” team of workers, so it relies on the
Executive Director and his executive team to achieve the
direction, strategy, standards and due diligence required
by the Board.
The Board is responsible, through its divisional structure,
for management of the organisation’s finance and
investment business including Centenary Development
Foundation, mission and ministry through Church
Equipping, Churches of Christ Care, Asset Management,
and Property Development.
Within these areas of service the main challenges are
the achievement of efficient business operations,
excellent customer service, enhanced connection with
the churches, and increasing focus on missional purpose.
Churches of Christ in Queensland has over 70 member
churches with almost 7,000 attendees, more than 3600
staff and volunteers, and supports around 35,000 people
through our care services each year. These figures give an
indication of the business and ministry challenges and the
missional opportunities we have through our movement in
this state. The Board is actively endeavouring to respond,
by the grace of God, to these demands.
Introducing the new structure involved reviewing existing
divisional operations, developing strategies for bringing
together the operations of all previous agency boards and
developing the Board Committee structures to underpin
future activities. New policies and updated reporting
structures were also part of the change.
The management of organisational change is always very
difficult and relies on each person adjusting in some way
to the new arrangements. I am thankful for the cooperation,
helpfulness and willingness of the staff who helped to
make the transition as smooth as possible. I especially
acknowledge the very significant professional input into
management by the former Acting Executive Director of
Churches of Christ Care, Peter Cranna; former Transition
Coordinator, David Swain; and Geoff Risson, formerly
the Acting Executive President in the old structure, who
carried a huge weight of responsibility during the months
leading up to the establishment of an Executive Director
for Churches of Christ in Queensland. I also acknowledge,
with great appreciation, the excellent, energetic and
professional initiative that our new Executive Director,
Dean Phelan, is putting into the many service streams and
ministry activities of the Churches of Christ in Queensland.
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I am pleased to report that the organisational change
has been successfully established and that staff have
responded very positively, working to identify ways in
which they can contribute to the combined mission.
The efficiencies resulting from the new committees
reporting to the Board are very satisfying.
Inspired by Christ’s example
Our monthly Board meetings begin with a time of
devotion, led by a Church of Christ minister who is invited
to be the Board’s chaplain for that month. This time of
reflection reminds us of our responsibility to be guided
by Christian values in all of our decisions and helps us to
keep focused on serving our Lord Jesus Christ, particularly
throughout Queensland.
The closer association of churches and community care
services which is developing under our new structure will
also ensure that Christ’s compassionate example will be
an even stronger inspiration in everything we do, and that
a greater depth of spiritual care will be more easily available
to those who wish to receive the gift of His love.
While our mission is Christ’s work, we are also aware of
the expectations of the largely secular society in which we
live and serve. We must continue to embrace the highest
standards of professionalism as part of our duty and our
commitment to extend the very best care achievable to
those in need.
Overseeing growth
Overseeing the management of significant capital works
that are providing increased infrastructure for our
community care services is an important part of the
Board’s responsibilities. The provision of professional
advice to churches on property management and
development matters is another important area of
the Board’s involvement. We are grateful for these
opportunities to serve more Queenslanders and to
increase the opportunity and effectiveness of our mission.
We see it as our duty to get the best community value
from all income, donations and grants and we present
this annual report as part of our accountability to the
churches, Conference Council, government and other
key stakeholders.
This time of growth and change is presenting both
challenges and opportunities for Churches of Christ in
Queensland, and we seek God’s guidance in our decisions
so that we may continue to increase our effectiveness
in supporting those who need physical, emotional and
spiritual care, and most importantly, show the light of
our Lord Jesus in us and in all that we do.
Our active role
Board members take an active role in visiting churches
and facilities both to support staff and to build a genuine
understanding of the daily realities the organisation faces.
We have visited ten churches and care facilities in the first
six months of the Board’s inception. During these visits,
we are always inspired by the work of the churches and our
care services.
Thanks to our staff
The Board relies on the professional services provided by
the Executive Team and their support staff. We particularly
appreciate the very demanding work undertaken by many
staff in the organisation during the transitional changes to
the new organisation structure; and we are always grateful
for the ongoing provision of quality information to underpin
the Board’s decisions.
One of the most inspiring aspects of being part of the Board
is receiving reports that highlight the great work our staff
and volunteers are doing.
Earlier in the year, we were delighted to hear of the
wonderful effort by all those involved with the evacuation
of our residents from Warrawee Aged Care Services in
St George during the highest ever recorded flooding in
the town. It was heart-warming to receive reports of the
residents’ appreciation and their acknowledgement of
the loving care they received.
Whether in extreme circumstances such as this or in the
care that staff and volunteers bring to their work every
day, we are blessed to have such a diligent and dedicated
professional team.
Our united future
The Board will continue to oversee the management of all
aspects of the new organisation structure, with a major
emphasis on delivering a high level of support to our
member churches.
There are a number of church building projects under way
that will significantly contribute to the growth of our church
and, most importantly, will enable us to extend our mission
and reach more people with the message of Christ and the
hope this can bring to their lives.
We will appraise the operation of Australian College
of Ministries with a view to investing appropriate
resources to support our churches, especially in the
area of leadership development.
We will continue to extend and improve all areas of
our operation and service delivery and give our
full commitment to expanding our community care
services, including the welcome growth in affordable
housing projects.
The Churches of Christ in Queensland Board has a
significant responsibility to many stakeholders and we ask
for your prayers that we may perform our duties in ways
that best serve the people of Queensland and the wider
community touched by our Christian mission.
Alan Sims
Board Chair
Churches of Christ in Queensland Annual Report 201014
EXECUTIVE DIRECTOR’S REPORT
I am privileged and pleased to have taken on the role of Executive Director at this exciting time in the history of Churches of Christ in Queensland.
Our roots
I would like to begin this report by focusing on who we are,
and then highlight some of what we have achieved – for
who we are and what we stand for, must always remain
at the centre of everything we do.
We name ourselves Churches “of Christ”. I highlight
the words “of Christ” because we often run the words
“Churches of Christ” together or shorten them to CofC,
and they subliminally become a thing, rather than an
intent i.e. that we exist to be Churches “of Christ”.
Like others, I have much reflected on what it actually
means to be a Church “of Christ”. For me, it is where two
or more people gather together regularly to focus on Jesus,
intentionally seeking to model their lives on and become
like him; and where a culture of love and forgiveness
is evident.
Intentionally following Jesus means intentionally following
his teachings and life example as described in the
New Testament. Jesus’ life example was one of prayer,
deep love, teaching and holistic healing. Jesus said:
“‘Love the Lord your God with all your heart and with
all your soul and with all your mind’. This is the first
and greatest commandment. And the second is like it:
‘Love your neighbour as yourself’. All the Law and the
Prophets hang on these two commandments.”
Matthew 22:37-40. And he asked his followers
to take the message out to all nations.
Of course there is much more we can add to this, but I think
these are the essentials. From the beginning, Churches
of Christ has always upheld uncluttered Christianity and
restoring the essentials of the New Testament. Jesus’
teaching is about people and intent. It is not, and never
was, about buildings or the number of members. Don’t get
me wrong, these are important organisational realities and
often critical resources for ministry, but they are secondary
and non-critical to being a Church “of Christ”. I highlight this
because whilst we inevitably report on numbers and new
facilities, they are hopefully out-workings of the reason we
exist – which is to be Churches of Christ in our communities.
Strengths and weaknesses
Since I took over the role of Executive Director in February
2010, I have had the opportunity to see with fresh eyes the
strengths and weaknesses of our organisation.
As I have travelled around the state I have been deeply
moved by the power of prayer and the presence of God’s
Spirit at a number of our churches – genuine love for one
another, people coming forward in response to God’s call
on their hearts, baptisms, healing, lives touched,
faithfulness and renewed hope. I have been similarly
moved by the depth of commitment within many of our
care services. Through our staff and volunteers I really
have witnessed God’s unconditional love in action.
Within Churches of Christ Care we have been given
increased funding by the government to provide further
child protection services, affordable housing and aged
care services. A healthy budget has been set for the next
12 months’ work. Our care facilities and churches have
begun to talk with each other again and to explore mission
possibilities together. The leadership at our state office
is working together as one united, enthusiastic group.
The outcomes from the Council’s Listening & Connect tours
have been well received and the statewide Prayer Vigil is in
August. There is a real beginning of a renewed sense of
purpose and blessing for our work as Churches of
Christ in Queensland.
However, it is just the beginning and we still have much
to do. I have spoken at a number of forums about my
observations of silos that have grown up over past decades.
I have seen examples of fiercely independent churches
working in isolation and making poor decisions that have
cost them and the wider body dearly.
15
I have seen service streams within Churches of Christ
Care working independently of each other and duplicating
resources, churches and care services in the same town not
talking to each other, and examples of churches who have
retreated to within themselves and are no longer looking
out for each other.
The great opportunity is that if we can think and act as
one body, and align and harness all of our resources and
ministries, Churches of Christ in Queensland will have a
major impact on our state.
Many people do not realise how big we really are because
we have been fragmented. The facts are that through our
churches and care ministries we directly interact with over
45,000 Queenslanders and touch a far greater number
through extended families and networks. We are the
largest provider of child protection services in the state,
a major provider of aged care and retirement living services,
and one of the largest providers of social and affordable
housing outside government. In a number of communities
we are in fact the major social service provider and
employer in the town.
My dream is that over the next decade we will become
known for the light that we bring into every community
where we have a presence – whether it is through a child
care centre; the provision of affordable housing; care of
troubled teenagers, ageing loved ones, or those going
through difficult times; or a prayerful and worshipful
community. Wherever Churches of Christ are present,
may we truly live out the meaning of our name and Jesus’
call to be the light of the world.
Growth and sustainability
Having spoken about new beginnings, I would like to
reassure our stakeholders in the broader community
that the things they value about Churches of Christ in
Queensland and Churches of Christ Care are not being
changed. On the contrary, as I have stated above, our
intention is to strengthen and improve our capabilities
and to continue to grow our services.
The past year has been one of significant expansion in
our capacity to care for children, young people, families
and seniors through the range of services we offer. As I
have travelled around the state I have been impressed
by the dedication of our people in these services and by
the construction work that has been creating attractive,
contemporary facilities for residents.
It is also one of the distinctive features of our services
that our staff are committed to best practice in their care
models, combining leading research in areas like complex
behavioural problems in young people or dementia in the
elderly, with their Christian motivation of responding to
each individual with loving care.
A year of achievement
Whilst the 2009/10 year has been one of change, with the
organisational restructure and the ambitious plans for
extending our services, it has also been one of ‘business
as usual’ with our local churches continuing to minister to
their congregations and dedicated care being given to our
residents and clients, day-in and day-out across the state.
Supported by both the federal and state governments, over
$100m in construction has been commenced in extensions
and new facilities for Churches of Christ Care services.
Our Care Housing service opened 70 newly-built properties
and began work on a further 170 properties.
We helped meet the demand for aged care beds in the
metropolitan areas by commissioning 61 additional beds
at Moonah Park Aged Care Services, Mitchelton, bringing
the occupancy capacity there to 92 beds.
The care of children, families and young people also
remained an important focus. Care Pathways significantly
increased its funding and its capacity in fostering and
residential care across a number of regions.
The Church Equipping Division did invaluable work in
building networks, supporting churches and developing
our pastors and future church leaders.
Behind the scenes, our other divisions offered expertise
in all the necessities of a contemporary organisation, from
database development to property management and from
communications and marketing to financial leadership.
Financial performance
As can be seen elsewhere in this report, our finances are in
good shape with a strong financial performance achieved
throughout the year. A financial overview is on page 69.
Thanks and awards
Our Board Chair has thanked directors and staff for their
significant contribution and helpfulness through the
transition period to our new structure. I thank the Board
and Council for the significant time and effort they have
contributed since last November’s historic Annual General
Meeting, and I add my thanks to each member of the
Executive Team for their welcome and support over the past
five months. I thank all of our staff and volunteers who are
the backbone, hands and heart of our organisation every
hour and every day.
I also want to acknowledge and thank Jeanette Evans,
General Manager of our Aged Care Services, and her
management team for the significant achievements made
throughout the year in this major area of our care work.
Jeanette and her team have raised the bar in the provision
of consistent quality care and good financial stewardship.
Churches of Christ in Queensland Annual Report 2009/1016
As always we are very grateful to the many organisations
and people who supported our work. We received
significant government funding and grants for our
services, generous support from corporate sponsors
and philanthropic foundations, and many donations and
bequests from individuals. We thank all those who have
contributed and we will continue to do our best to make
every dollar count in helping those in need.
Reaching further in the future
In 2010/11, we will be working hard to build and consolidate
new bridges between the different parts of the organisation
and to fully realise the potential of our combined knowledge,
networks and resources.
I believe we will all be able to gain new inspiration from
sharing possibilities and reaffirming our common purpose
and support for each other in truly being Churches of Christ.
God’s Spirit moves afresh amongst his people and I really
want our smaller churches to feel encouraged. I want to
encourage every small gathering of Christians within our
movement to see themselves as a Church of Christ, and
for them to encourage others to come together in homes
and cafes to focus on Jesus and model their lives on him.
I want to encourage our larger Churches to grow bigger
and to birth some of these new small gatherings, and
I want to encourage all of our care staff to see themselves
as direct expressions of Jesus’ call to love our neighbour
as ourselves. We came from these roots and we grow
from these roots.
The coming year will be just the first phase of a new era,
which paradoxically will be about going back to our roots
with the best management tools, communication and
technology; refocusing on the essentials of what it means
to be a Church “of Christ”; and changing what we need to so
that people today experience love and acceptance and want
to follow Jesus because it makes sense to them.
As Jesus said, “You are the light of the world. A city on a hill
cannot be hidden. Neither do people light a lamp and put it
under a bowl. Instead they put it on its stand, and it gives
light to everyone in the house. In the same way, let your
light shine before men, that they may see your good deeds
and praise your Father in heaven.” Matthew 5:14-16
I look forward to working with our staff, partners and
stakeholders to do this.
Dean Phelan
Executive Director
Our key achievements 2009/10• We successfully completed a major restructure that
will give us the benefits of a better integrated, better
connected organisation.
• The Conference Council undertook a program of
Listen and Connect tours in seven regions talking
to over 200 ministers and church leaders and developing
new priorities for action. Likewise, the Board has
undertaken a significant amount of church and
divisional service visitations.
• Seventy newly-built affordable housing units were
officially opened at Labrador on the Gold Coast and
Spring Hill in Brisbane.
• Under the Nation Building Economic Stimulus Plan,
Churches of Christ Care was successful in obtaining
approval for six new housing projects providing a total
of 306 units of accommodation at the Gold Coast,
Sunshine Coast, Bribie Island, Ipswich and Brisbane.
• Care Housing obtained approval to manage a further
204 new units of government-owned housing, with up
to 75% of these expected to be available for tenants
by early 2011.
• Care Pathways was successful in securing over
$5 million of funding, which will allow expansion
of fostering and residential services in a number of
regions including south-west Queensland, Townsville
and Mackay.
• Care Pathways received funding for two new residential
facilities for young people in Brisbane and bought
properties in Cannon Hill and Forest Lake.
• Three of Churches of Christ Care’s Early Childhood
Services applied for funding in the 2010 Kindergarten
Pilot Program and all three were successful.
• Warrawee Family Day Care opened a new playgroup
at St George. Attendance has consistently been around
16 mothers and 22 children, including babies.
• Successful external quality reviews were undertaken
in eleven of our Community Aged Care programs
and the services established closer links with
retirement villages.
• We commissioned 61 additional beds at our Moonah
Park Aged Care Services at Mitchelton, bringing the
capacity of this service to 92 beds and helping to meet
the demand for aged care beds in the metropolitan area.
• Our Australian College of Ministries celebrated the
graduation of 10 students with a Master of Arts,
Bachelor of Theology or Diploma of Theology.
• We increased our volunteers from 648 to 740 and set
up a new volunteer program in the Sunshine Coast
Community Care Program.
• Our procurement unit undertook an Aged Care Business
Efficiency Review and introduced improvements that
resulted in cost savings of $400,000.
• A contract has been signed with the Uniting Church
in Australia Property Trust (Q.) for the delivery of the
Certificate IV in Pastoral Care and the Introduction of
Pastoral Care courses, both of which were developed
by our Pastoral Care Training team.
• Over $9,000 was paid from the Staff Contribution
Assistance Scheme to assist staff in times of need.
The Scheme provides urgent financial assistance to
staff, with funds contributed directly and indirectly
by staff.
• We developed of common terms and conditions of
employment for all staff which are being incorporated
in all enterprise agreements. The conditions include
purchased leave, grandparents leave, removal of age
restrictions for employer superannuation and five
weeks annual leave.
• A 10% reduction on turnover of staff was achieved.
• We reviewed of the Governance Management
Application (used for complaints, compliments, internal
audit findings and continuous improvement feedback).
The existing application was updated to address high
priority issues, but further changes will be delivered
through a web version to be released in late 2010.
• We consolidated over 60 Access databases for our
Care Pathways services into one integrated business
application using a SQL Database and Web client
interface. This has facilitated consolidated reporting
and easier visibility of all data.
• Churches of Christ Care’s 2008/09 Annual Report was
recognised with a silver award in the 2010 Australasian
Reporting Awards. The awards recognise organisations
who present accurate, transparent and relevant
information to their stakeholders.
• Our part-time Global Mission Partners’ mobiliser
was appointed in February and visited 10 churches
around Queensland as part of a program for increasing
participation in overseas missions.
• Global Mission Partners also helped to prepare two
short-term mission teams and facilitated a visit by BJ
and Chipo Mpofu from Zimbabwe Churches of Christ.
The Women’s Ministry Team supports a mission project
working in the Klong Toey slum in Bangkok through the
National Women’s Ministry Team.
• Youth Coaching networked with youth pastors
throughout the state, supporting them in the special
demands of their ministry.
17
Churches of Christ in Queensland Annual Report 201018
CONFERENCE SECRETARIAT
The Conference Secretariat is a new unit created in the 2010 restructure to provide support to the Conference Council, the Churches of Christ in Queensland Board, and other ministry areas as requested by the Executive Director.
It also acts as a point of contact for member churches and
supports the Council and Board in the development and
maintenance of constituent documents and governing
policies. The Conference Secretariat offers a wide range of
specialist help and advice and is a single point of reference
for all legal advice required by the organisation. The unit
will help to reduce professional costs and ensure a quick
response to requests for advice.
Following the establishment of this small unit, it was
immediately busy developing relationships with external
specialist legal and advisory services and assisting many
member churches with sourcing advice.
Records management was another focus of the year,
particularly processing records from the previous
Executive President’s office and other historical church
records. The unit also collaborated with the Historical
Committee of the Church (currently based at the Moonah
Park complex at Mitchelton) to plan for future processing
of historical records.
Steve Slade
General Secretary
Conference Council
No. of meetings attended
No. of meetings eligible to attend
Alan Sims1 4 6
Bruce Armstrong 6 6
Greg Runge 6 6
Haydn Sargent 6 6
Judith Pallesen 4 6
Myles Waldron 6 6
Peter McAloney 4 6
Richard Pearce 5 6
Ron Hawkins 4 6
Steve Christian 5 6
Steve Slade 5 6
1 In addition to the 4 meetings attended, at the April and May
Council meetings Alan Sims (Chair of Board) was represented
ex officio by Gerry Weatherall (Deputy Chair of the Board).
Board
No. of meetings attended
No. of meetings eligible to attend
Alan Sims 4 6
Bruce Armstrong 6 6
David Swain2 2 2
Dean Phelan2 4 4
Gerry Weatherall 6 6
Kingsley Read 4 6
Rilla Roberts 5 6
Ross MacMahon 5 5
Steve Slade 6 6
2 Prior to Dean Phelan commencing in the position of Executive
Director in February 2010, David Swain as Churches of Christ in
Queensland Transitional Coordinator was appointed to the Board
in a temporary capacity as Acting Executive Director for Board
meeting purposes alone.
Council/Board Meeting Attendance Record January – June 2010Due to the new governance structures commencing in January 2010, only six months of meetings have been held to
date in our new structure.
19
Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight.
Proverbs 3:5-6”“
Churches of Christ in Queensland Annual Report 201020
CHURCH EQUIPPING DIVISION
Church Equipping Division
The 2009/10 year marked a new beginning for the team
that was previously known as the Resource Missional Team
for Churches of Christ in Queensland. However, although
the name has changed in the reorganisation, the team’s
role has substantially remained the same. As the Church
Equipping Division, we continue to resource, empower and
encourage the growth of God’s work through Churches of
Christ in Queensland.
The different units within our division include Pastor to
Pastors, Youth Coaching, Church Resourcing, Women’s
Ministry Team, Global Mission Partners and the Australian
College of Ministries. Through these different functions,
we reach out to support and develop key people in our
church communities with programs designed to suit
their particular needs and challenges. We also liaise
with national Churches of Christ bodies and engage
in broader forums to further the development of our
Christian community.
Highlights and achievements of the year
• We continued to arrange pastors’ and leaders’ retreats,
conferences and one-on-one coaching.
• We provided different levels of consultancy to six
churches. This is a ‘walk alongside’ process promoting
positive outcomes for the future of the local church.
• We organised local leadership training, working with
youth leadership in national conventions, State Youth
Games and one-on-one mentoring of youth pastors.
• Our Women’s Ministry Team supported a number of
women’s events where women connected and shared
experiences. These events included:
— Darling Downs Retreat
— Bribie Island ‘Girls Getaway’
— Dalby Rally Day
— Maryborough Rally Day.
• Women’s Ministry appointed a new editor for the
monthly newsletter ConXion, which reaches
at least 3000 women in our churches and beyond.
• As a result of the restructure, grants to churches,
which were previously administered by the Centenary
Development Foundation, the Resource Missional Team
and Churches of Christ Care (through ChurchConnect),
merged under Church Resourcing. Church Resourcing
continued to help our churches to meet the material
and spiritual needs of people in the church communities
through information, expertise, people and finances.
• The Australian College of Ministries continued to
offer flexible, practical, mission-focused training that
developed students’ skills, knowledge and personal
formation. Ten students graduated with a Master of Arts,
Bachelor of Theology or Diploma of Theology.
• Around 50 students and leaders attended the Leading
out of Deep Places seminar led by Keith Farmer and
Peter McHugh at HumeRidge Church. Among many
topics, participants were challenged to avoid the
ministry trap of putting performance for God before
relationship with God.
• Our part-time Global Mission Partners’ mobiliser
was appointed in February and visited 10 churches
around Queensland as part of a program for increasing
participation in overseas missions.
• Global Mission Partners also helped to prepare two
short-term mission teams and facilitated a visit by BJ
and Chipo Mpofu from Zimbabwe Churches of Christ.
The Women’s Ministry Team supports a mission project
working in the Klong Toey slum in Bangkok through the
National Women’s Ministry Team.
• Youth Coaching networked with youth pastors
throughout the state, supporting them in the special
demands of their ministry.
• Divisional Director, Geoff Risson, participated in events
organised as part of the ‘200 Years’ celebration of
Churches of Christ, including several forums exploring
‘Why Churches of Christ?’ and a convention with two
other streams of the Restoration Movement in Australia.
21
Challenges
• Pastors face many challenges including increasing
workloads, financial viability, limited resources and the
need to embrace new leadership styles. They also face
the challenges of ministering in the twenty-first century
where most people seem unreceptive to what the church
offers. Our Pastor to Pastors program seeks to help
pastors meet these fundamental challenges of their role.
• Youth pastors are challenged daily by the shifting nature
of youth culture and the high needs of many young
people in the community – these are constant themes
in talking to youth pastors around the state. Our Youth
Coaching is building strong networks with the pastors
and our support for each other will continue to help
improve our responses.
• In women’s ministry there is a challenge of relating to
the different generations appropriately – while we often
consider Generation Y and how best to reach them, it is
also important to focus on Generation X who are moving
to positions of leadership. One of our challenges for the
future is to connect more intimately with Generation X
to share the vision of women’s ministry and to pave the
way for their future.
• Global Mission Partners has limited staff resourcing
and is challenged to build relationships with churches
throughout the state while responding to the needs of
churches that have already been contacted.
“In the midst of our many questions, we rightly
pray, ‘Your kingdom come’. The truth of that is, in
the mystery of God, the kingdom mostly comes in
shapes that we cannot determine or sometimes
even imagine. The Spirit cannot be nailed down or
contained. Amongst the many qualities we need
in our leaders, the most important of all is to be
deeply spiritual.”
Bruce Warwick, Pastor to Pastors program
Looking forward
• Under the new organisational structure, we will continue
to work more closely together to support churches and
to resource them for mission opportunities both within
and beyond their own local communities.
• Church Resourcing will continue to offer grants to:
— supplement wages where churches are
striving to move to a new stage
— support churches wishing to operate
community-based caring projects
— continue existing church programs that were
being assisted under the previous structure.
• In 2011, the Australian College of Ministries will
begin offering a new Diploma in Christian Studies.
This one-year full-time (or three years part-time)
course will allow students to ‘dip their toe’ into the
waters of ministry training. Our hope and prayer is
that this course will inspire and equip them for a
lifetime of lay ministry or encourage them to build
on this Diploma with further study.
• Our work with pastors and youth pastors will continue
to build on supportive relationships and on the special
retreats and events we organise. We will continue to
strengthen our networks and resources to meet the
communities’ challenges.
• Our Women’s Ministry Team will continue to work
passionately with women in the churches and parishes,
offering events and support to fulfil its mission
of ‘Reaching women for Christ and growing women
for Christ’.
Cal & Lyn Muggleton, Geoff & Wendy Charles and Norm Flett catching up at the Refresher.
Steve & Felicity Turner with Executive Director Dean Phelan at the Refresher.
Churches of Christ in Queensland Annual Report 2009/1022
Ministers’ Refresher
The ‘Ministers’ Refresher’ at Hope Island brought together
church leaders from around the state for two-and-a-half
days to share a time of inspiration, prayer and reflection
with their colleagues.
Inspirational speakers encouraged fresh thinking and
ministers were able to make new connections and renew
old friendships for continuing support in their ministry.
The young face of caring
Churches of Christ youth groups are active in many of our
churches and are encouraged to help others as part of their
program of activities.
As one example, the Westside Church youth group holds
a ‘Helping Hand’ night at least once a term. The focus of
these nights is following the example of Jesus in serving
others. Some of the activities the group has been involved
with over the past year have included:
• cooking meals for the church’s meals ministry
• making jewellery to go into gift packs for children
entering foster care
• making up toiletry kits for a ministry that works
with the homeless
• joining with the local residents’ association to plant
trees and clear rubbish
• visiting a local nursing home to chat with the
elderly people
• raising money for charities.
The young people gain a great deal of satisfaction from
helping others and some have continued to volunteer their
time for activities that have inspired them.
In the year ahead, young people from Westside will be part
of the team leaving to undertake mission work at Gambule
on Maewo Island, Vanuatu.
Local missions go a long way to help
In 2009/10, Frank and Sue Sanders from Whitehill Church
of Christ left for Pentecost Island in Vanuatu and began
their mission work by participating in the Vanuatu Churches
of Christ Conference.
As the year drew to a close, a combined team from
Gladstone, Westside, Fernvale and Withcott prepared for
their July departure to Gambule, Maewo Island, Vanuatu
where they will be taking part in a variety of ministries,
including teaching English at the high school, making music
and leading prayer.
A short time later, a work party headed by Allan Cox, will
be heading to Londua School on Ambae Island, Vanuatu.
They will be continuing the work of bringing the school into
better repair.
Geoff Risson
Director Church Equipping
Amy and Eloise from the Westside youth group enjoy the regular Helping Hands nights.
Sue and Frank Sanders’ (right) mission to Vanuatu will support local communities.
With the help of some local friends, Frank and Sue’s island-style house was built.
23
CHURCHES UPDATE
The individual churches in the Churches of Christ in Queensland family cover a wide variety of areas and undertake a far-reaching program of work in Queensland and overseas.
The following stories give news of the churches and
an insight into the diversity of Christian service and
the mission activities they supported in 2009/10.
New church for Southport
Following plans by the Queensland State Government
to demolish the Southport Church of Christ and build a
hospital on the site, the government agreed to build a new
church at another location.
The dynamic local Board of Management has been ‘eating,
breathing and sleeping’ plans for the new church during
the latter half of 2009/10. The prayers of many are being
answered with the development of a purpose-built home
to meet the needs of the local church family.
Leaders from Southport Church of Christ with Bruce Armstrong at the construction site of their new church.
A recent outing with international students from Ann Street Church of Christ.
Contemporary Christianity in the city
Brisbane city’s Ann Street Church has a history stretching
back to 1883. While the gospel message is unchanged,
the church has been finding innovative and relevant ways
to deliver the gospel in a 21st century urban context.
Today, a large proportion of Ann Street’s parishioners
are international students, living far away from their
families and dealing with all the challenges of being alone
in a place where they experience language and cultural
barriers. The homeless people of the city too are part
of the diverse congregation.
The church’s community barbeques and outings bring
together a wide range of ages, cultures, nationalities
and backgrounds as part of the Christian family.
An interactive church website (www.430AnnStreet.com)
and a Facebook page provide a relevant way for young
people and international students to connect with a wider
Christian network. An activity advertised online attracted
42 people, the great majority of whom had never entered
the church building before.
Technology also helps transcend the language barrier with
people from different cultures worshipping together helped
by bible verses and songs in different languages projected
on a screen.
Churches of Christ in Queensland Annual Report 2009/1024
Helping hands in Zimbabwe
Bafundi James (BJ) Mpofu is a full-time minister in Churches
of Christ Zimbabwe and was the 2008 President of the
World Convention of Churches of Christ. Together with his
wife Chipo, he has many roles in developing the Christian
mission and helping the needy in his homeland.
He is supported by the Churches of Christ in Australia and
through this connection, Churches of Christ in Queensland
has been actively involved in sending church ambassadors
to Zimbabwe and giving financial aid for a number of
worthwhile projects.
A home for AIDS orphans
The Khayelihle Children’s Village is home to 88 orphans
of the AIDS epidemic. House parents care for these children
in houses built by Australians and the village is now
signing up Australian sponsors for the children. For just
$32 sponsorship a month, the village brings new hope
to a young life.
The village also has a Community Orphan Care program
helping support 108 orphans who are living with an older
sibling or grandparents in the surrounding township.
Much of the food for the project comes from the village’s
farm, fruit trees and vegetable gardens.
Motorbikes for pastors
A delegation from Churches of Christ in Queensland visited
Churches of Christ churches in the cities of Bulawayo,
Gweru and Zvishavane and provided training for around
80 elders and pastors.
Some of the pastors are responsible for up to six or seven
churches spread across a broad rural region; Australian
churches have provided them with 22 trail bikes to make
their work easier.
Wells for all
Churches of Christ in Queensland also supports the
Showers of Blessing Trust in Zimbabwe, which provides
communities with clean water. This is not a ‘cargo cult’
project – ‘come to our church and we’ll give you a well’
– but a gift to help people build or rebuild their
communities, whether they are churchgoers or not.
There are now 35 wells serving the needs of thousands
and making it possible to sustain family life, grow
vegetables, provide for animals and even make bricks
to sell. For each well, the Australian community raises
$4000 and the community in Zimbabwe works to prepare
the site for professional drilling.
Love to Samoa
Each year Camp Hill Church of Christ (south Brisbane)
undertakes a mission to support a particular need.
In 2009/10, several Samoan families in the congregation
were personally affected by the Samoan tsunami and the
church embraced the Samoan cause as its annual mission.
It challenged the congregation to fill four shipping boxes
with food, clothing, toys and kitchenware for Samoa.
Other churches, sponsors and the local community were
invited to join the appeal. Redcliffe Church of Christ and
Greenslopes Baptist Church both sent a couple of carloads
of clothes and Mansfield State High sent a ute full; the local
Sikh community gave $1500 worth of rice, flour and sugar;
Smiths Crisps sent potato chips and Kmart Capalaba gave
gift vouchers to buy underwear.
In the end, the contributions did not just fill four boxes
but packed a 20-foot shipping container. In addition,
the thanksgiving offering raised a little over $10,000
for Samoa.
In February, a plumber from Camp Hill and a carpenter
from Redcliffe were sent to Samoa to work with Habitat
for Humanity to assist in building traditional Samoan
homes. The Camp Hill and Redcliffe churches, friends
and families contributed to the costs of sending these
men who were commissioned in prayer before they left.
During the whole campaign the catch cry was ‘Vi-i-a vi-i-a
le‘tua’, which means ‘Glory, glory Lord’.
Iris Armstrong (centre) meeting Chipo and BJ Mpofu in Zimbabwe.Pastor Tenisi and his wife and some of the local children from Samoa with the container sent from Camp Hill Church of Christ.
25
From Roma to Rwanda
The Roma Church of Christ has been partnering with
Pastor Muhoza Lewi of Rwanda for a number of years,
raising funds to help many of the orphans under his
and God’s care.
Just before Christmas 2009, the church sent money for a
special Christmas meal. The photos they sent show Pastor
Muhoza giving thanks for the food and the children enjoying
their festive food and drink.
Westside community service
Following the inspiration of Rick Warren’s book 40 Days
of Community, Westside Church of Christ (west Brisbane)
undertook a number of working bees in support of the
local community.
An approach from the Jamboree Heights Residents’
Association to use the church building as a meeting place
coincided with the church studying ‘40 Days’ and was the
beginning of a productive partnership. In conjunction with
the Residents’ Association, church members helped clear
a huge nature strip of rubbish and replant it. The church’s
Youth Group also volunteered their time.
Barambah Shed Men
In April, the Barambah Shed Men met at Robert Birch’s
shed at Moondooner to see Robert’s olive farm and to
hear Robert give an informative (and humorous) talk on
growing olives. It was a perfect night for a BBQ, and the
men enjoyed sitting outside, swapping a few yarns and
listening to the speakers.
The guest speaker was Des Limkin, who spent six years at
Murgon as a Baptist minister. Des recounted the influence
God has had on his life, and how he changed from a typical
young bloke chasing ‘chicks’, drinking and indulging in a bit
of gambling, to a man who eventually felt that he could do
more for people as a pastor.
Des emphasised the importance of relationships and talked
about male suicide, one of the biggest causes of death in
Australia, and the sources of help available.
Order of Australia for Youth Minister
Ross Savill, a youth minister at HumeRidge Church of Christ,
was awarded an Order of Australia medal, recognising his
outstanding community service. The award was presented
in May by the Queensland Governor, Her Excellency
Ms Penelope Wensley AO.
Congratulations Ross.
Celebrating 125 years at Ma Ma Creek
On 15th and 16th May, Ma Ma Creek Church of Christ
celebrated its 125th anniversary. A number of past members
attended, including Daryll Telfer who was the minister there
for over 30 years.
Executive Director Dean Phelan and Director of Church
Equipping Geoff Risson joined the Ma Ma Creek fellowship
to celebrate the anniversary.
Visit to Army barracks
The Executive Director Dean Phelan and Director of Church
Equipping Geoff Risson visited Brisbane’s Enoggera Army
Barracks, which houses over 3000 personnel including
many serving in Afghanistan.
During their time there, they met with two Churches
of Christ pastors who are also defence force chaplains.
Hayden Parsons is a part-time chaplain and also pastor at
Warner Community Church of Christ. Cameron West is a
part-time chaplain and has been seconded to Arana Hills
Church of Christ as an associate pastor.
The Ma Ma Creek Church of Christ congregation celebrate their 125th anniversary.
Haydn Parsons, Cameron West, Dean Phelan, Graham Beattie from Lifeline, Simon Ward from Arana Hills Church, and Geoff Risson at the Enoggera Army Barracks.
Ross Savill receiving his award from Her Excellency Ms Penelope Wensley.
Churches of Christ in Queensland Annual Report 2009/1026
What good is it, my brothers, if a man claims to have faith but has no deeds? Can such faith save him? Suppose a brother or sister is without clothes and daily food. If one of you says to him, “Go, I wish you well; keep warm and well fed,” but does nothing about his physical needs, what good is it? In the same way, faith by itself, if it is not accompanied by action, is dead.
James 2:14-17 ”“
27
CHURCHES OF CHRIST CARE DIVISION
Churches of Christ Care is in its 80th year of being a part of the Queensland community. Over this time we have consistently provided a high standard of service and support to children, young people, families and older people in need of care. Our ability to provide a high level of care for such a long period of time is largely owing to our ability to grow and change in response to community needs.
Changes to structure and improving services
Since January this year Churches of Christ in Queensland
and Churches of Christ Care have been operating
under a new constitution. This, and a broader desire for
improved management and communication, has resulted
in the re-design of our organisational structures and
management roles.
Prior to this restructure, Churches of Christ in Queensland
had multiple Boards, one executive president, three
executive directors (including the Executive Director of
Churches of Christ Care), and a number of division directors.
Now the organisation has one Board, one executive director
(over the whole organisation) and five divisions/division
directors (including Churches of Christ Care).
The new structure, better lines of communication and
reporting, and improved relationships between local
churches and caring services, will assist Churches of Christ
Care to greater meet the needs of communities across the
state. Other changes such as embedding human resources
into direct care service groups will also result in better
support for staff.
Caring across the life continuum
Churches of Christ Care is one of the most complex social
services organisations in the country, caring for over 27,000
children, young people, families, and older people annually.
The age difference between our youngest and oldest client
is over 100 years, and we support people in need at various
points of their life journey. To greater reflect the specialist
focus of each of our programs and more logically present
our care continuum, in March 2010 we altered the divisional
structure to reflect the following service groups:
• Child, Youth and Family Care
• Care Housing
• Retirement Living
• Aged Care.
Each of the above is represented by a general manager.
A renewed focus on community
Over the past 12 months Churches of Christ Care has
been approached by a number of organisations, including
local councils, requesting assistance in running their
care services. We have also seen an ongoing increase in
government funding and support to meet community needs.
For us this has engendered a great vote of confidence in our
ethos, service approach, staff and volunteers.
While we believe that we currently provide a high level
of care to clients and their communities, over the next
12 months we will be focusing on how we can engage
with local communities more holistically. We will look
beyond the existing services we may have in a given town
or area, and consider introducing other caring services or
programs within our area of competence, or support other
organisations who may have more appropriate skills or
capacity. We will particularly work much more closely
with local Churches of Christ to meet community needs
where possible.
Churches of Christ in Queensland Annual Report 2009/1028
Growth across all programs
The next 12 months will see substantial growth across
many of our program areas, for example:
• New housing stock will start to come on line in response
to Nation Building Initiative funding from the federal
government and supported by the state government.
Overall we have been granted $85million to build
306 social and affordable housing units.
• We expect to take over the management of an additional
300–400 social and affordable housing units for the
state government and other organisations.
• Overall, it is projected that Care Housing will increase
in size by over 100% in the next 12 months.
• Our Care Pathways (child protection) program is
projected to increase in size by over 20% in the next
12 months through expansion in the size/caseload
of funded programs and funding for new programs/
services.
• Our aged care program is projected to increase in size
by over 20% in the next 12 months through taking over
management/ownership of other aged care providers,
construction of new beds, and increasing the size and
scope of our community aged care operations.
• Eighteen new retirement living units will be constructed
at Sanctuary Park at Nambour and construction of eight
additional units will commence at Moonah Park Aged
Care Services at Mitchelton, with potential to explore
further management rights with other organisations.
• The completion of an expanded Raceview Community
Early Childhood Centre, will increase our capacity to
75 places from a current 46 places.
• We will expand our early childhood services in
St George in response to community need.
• We will partner with councils and other community
organisations to take over their early childhood
operations (long day care and family day care)
in their towns.
Increased client needs
Across all of our program areas we are seeing increased
complexity in client need. This is particularly evident in
Care Pathways (child protection) residential programs,
as well as residential aged care. We are caring for an
increasing number of young people with extreme and at
times violent behaviours, combined with developmental,
psychological or psychiatric conditions. Likewise our
residential aged care clients are presenting with increased
cognitive impairment and/or greater need for physical or
technical nursing care.
While we have had a long tradition in investing in our staff,
our focus increasingly will be on recruiting and developing
resilient staff, who have the capacity to meet the changing
needs of our clients.
Increasingly, our clients will also benefit from the
dedication and steadfastness of our pastoral and general
volunteers. Over the years we have seen numerous
examples of where our volunteers have been invaluable
in providing another dimension of caring. In the next
12 months we will explore ways of introducing volunteers
into our Care Pathways (especially residential) programs.
Thanks
On behalf of Churches of Christ in Queensland I would
like to thank our government and community partners
and commercial supporters for their confidence and
support. Many thanks also to our volunteers and staff
for their commitment, and the sacrifice they often make
to ensure their client receives the best care possible.
Through the dedication, support and teamwork of many,
we have been able to ensure that there is more light in
the lives of over 27,000 Queenslanders, their families
and communities, in 2009/10.
David Swain
Director Churches of Christ Care
The recent opening of a new office for Care Pathways in Yatala will help support the continued growth of the service in the future.
The completion of a number of affordable housing projects, like this one at Labrador, will see the continued growth of our Care Housing area.
29
Summary of statistics
Number of Churches of Christ Care services, including internal support services 137
Number of clients in Churches of Christ Care services 27802
Number of foster/kinship carers 667
Number of family day care and in-home carers 276
Number of housing places 583
Number of staff 2907
Number of volunteers 740
Government subsidies received $86,855,478
Five year summary of key statistics 2009/10 2008/09 2007/08 2006/07 2005/06
Number of clients 27802 22316 20782 29549 28211
Number of staff 2907 2379 2038 1974 2217
Number of volunteers 740 648 478 321 378
Government subsidies $86,855,478 $82,418,286 $65,939,863 $63,663,947 $56,390,249
* Change of definition of ‘client’ in 2007/08 – previously included services in community – actual numbers of clients have continued to increase year
on year.
Service area summaryEarly
childhoodChild
protection HousingRetirement
livingCommunity
aged CareResidential
aged Care
Residents/clients receiving care
4227 2724 17161 696 1045 1949
Churches of Christ in Qld recognises the significant support and contribution of the Australian Federal Government,
Queensland State Government and local councils. Without the invaluable support and fiscal contribution provided by these
organisations, Churches of Christ Care would not be in a position to continue to provide and augment its essential services
to a growing number of individuals and communities in need throughout urban, rural and remote Queensland.
The Australian Federal Government
Department of Health and Ageing
Department of Families, Community Services
and Indigenous Affairs
The Queensland State Government
Department of Communities (Child Safety Services)
Department of Communities
(Housing and Homelessness Services)
Department of Employment,
Economic Development and Innovation
Disability Services Queensland
Home and Community Care Resource Unit
Local councils
Gold Coast City Council
Paroo Shire Council
Balonne Shire Council
Brisbane City Council
Bundaberg Regional Council
Local committees
Barcoo Living Advisory Committee
Warrawee Consultative Committee
Churches of Christ in Queensland Annual Report 2009/1030
Child, Youth and Family CareDuring the past year our early childhood services,
Care Pathways and Pathways Options programs combined
to make a new operational service group under Child,
Youth and Family Care. This change builds on knowledge-
sharing and operational similarities to maximise benefits
for clients and to make the most effective use of resources.
Early childhoodChurches of Christ Care provides a diverse range of early
childhood services across Queensland. Our services
incorporate a range of options including traditional centre-
based care, care provided in family homes, a mobile service
and a family support hub. We help families in many diverse
communities, including rural and remote areas.
All of Churches of Christ Care’s early childhood services
are community-based and focus on supporting children
to learn through play. Children are encouraged to explore,
solve problems and meet challenges through hands-on
experiences. Our programs are individualised and family
involvement is warmly welcomed.
Highlights of the year
• Early in 2010, Maryborough Family Care Services
(which consists of Maryborough Family Day Care,
In-Home Child Care Wide Bay and the Family Support
Service) moved into the renovated Frank Gilson House.
Frank Gilson House was Churches of Christ Care’s first
group home in 1970 and has housed a variety of services
since that time.
• Staff at Hervey Bay Family Day Care and Care Pathways
Maryborough moved into shared premises, including
a training room, at Tavistock Street in Hervey Bay.
This will provide increased opportunities to share
training and professional development courses but,
most importantly, will enable Churches of Christ Care to
extend early intervention work to more children at risk in
this community.
• Renovations were completed at Kallangur Community
Early Childhood Centre increasing the service’s licensed
capacity from 60 to 75. Feedback has been very positive.
• The floods in the St George region earlier this year
were a challenge for the whole community. Churches of
Christ Care’s early childhood services staff place clients’
needs before their own, working for many hours to make
the centre safe from water damage, and travelling to
St George Airport to help aged care staff to evacuate
clients from Warrawee Aged Care Services. Staff also
spent time monitoring and reporting water levels at
Warrawee and taking photos to reassure evacuated
residents that their homes were safe, until the time they
could return.
Our key achievements
• Our early childhood services continued to excel in
providing high quality care and education for children.
Every service that undertook the validation process for
the National Childcare Accreditation System achieved
‘High Quality’ which is the highest rating.
• Licensing was successfully completed at eight services.
• Three of Churches of Christ Care’s early childhood
services applied for funding in the 2010 Kindergarten
Pilot Program and all three were successful. Less than
100 opportunities were offered statewide to undertake
the first phase of this state government program.
Our success is a strong validation of the quality of the
programs offered in these services. North Buderim
Early Childhood Centre and Raceview Community
Early Childhood Centre started their Pilot Program
in March 2010.
• Warrawee Family Day Care actively promoted
a new playgroup to the community at St George.
Attendance has consistently been around 16 mothers
and 22 children, including babies. This playgroup
provides much-needed support to new parents who
have not previously had a similar facility in the town.
• Centenary Family Day Care, Raceview Community Early
Childhood Centre and Maryborough Family Day Care
have all been accepted to participate in a year-long
research project for Action Research, a program initiated
by Gowrie Queensland (a non-profit, early childhood
organisation and a member of the national consortium,
Gowrie Australia). Results will be published in a research
paper by Queensland University of Technology.
The research topics are:
— Encouraging Better Partnerships between
Parents and Educators (Centenary)
— How the Environment Influences Play (Raceview)
— Planning Ways to Enhance Communication within
the Team (Maryborough).
Former Acting Executive Director Peter Cranna and Board Chair Alan Sims at the opening of Maryborough Family Care Services building.
31
Professional development
With staff playing such a vital role in the lives of
children and families, professional development is
a high priority for Churches of Christ Care’s early
childhood services.
Among our professional development initiatives
to ensure staff are kept up-to-date with the latest
industry information and best practice procedures,
we hold a dedicated annual training day for all staff.
Staff participate in a range of workshops to increase
their knowledge and enhance their skills, and
keynote speakers are invited to present.
This year’s topics included infant and toddler
environments, food and its possible effects
on children’s behaviour, menu planning, child
protection and creating beautiful environments
that enrich and inspire the lives of children.
The information from the day is put into practice at
Churches of Christ Care’s early childhood services
and also shared with the families and carers.
Early ChildhoodNumber of
ServicesNumber of
approved places
Number of children who received care
during the yearNumber
of carers
Long Day Care 8 349 1012 96
Family Day Care 6 2313 186
Occasional Care 1 34 188 11
After School Hours and Vacation Care
3 101 191 18
Limited Hours Care 1 21 90 4
In-Home Care 1 278 90
Hub Service 1 111 1
Mobile Service 1 44 2
Total 22 505 4227 408
Our challenges
• In July 2009, the Council of Australian Governments
endorsed the Early Years Learning Framework.
This is the first national curriculum framework for
early childhood services in Australia and has been
accompanied by a major change in the National Quality
Standards. The new standards will also be reflected
in a new quality accreditation process, which will be
implemented from July 2010, becoming fully operational
by January 2012. We are enthusiastic about the
changes and have already started to integrate the
new requirements into our procedures and processes
to ensure our high quality services remain fully aligned
to expectations.
• A significant aspect of the Early Years Learning
Framework is the requirement to employ a university-
trained early childhood teacher for 15 hours a week for
four-year-old children. The recruitment of these teachers
will be particularly challenging in regional areas.
Looking forward
• Early childhood services will continue to grow, with
an extension at Raceview Community Early Childhood
Centre and plans for an extension at St George
Community Early Childhood Centre.
• Early childhood management staff are continuing
discussions with regional councils to take over
management of an early childhood centre and an
out of school hours care service.
• We are looking forward to working more closely with
Care Pathways services wherever possible to increase
the quality and continuity of care for children and young
people. The model currently in its early stages in Hervey
Bay is a first step in this higher level of collaboration.
Maryborough Family Care Services staff at the opening of Frank Gilson House.
Churches of Christ in Queensland Annual Report 2009/1032
Kiah celebrates Disability Action Week
Kiah Occasional Early Childhood Centre often welcomes
students from the local high school for work experience
placements, but during this year’s Disability Action Week,
we welcomed a special work experience student, Robert,
the brother of Danny who attends Kiah. Robert is a student
at Centenary Heights State High School Special Education
Unit, which caters for students who have one or more
Low Incidence Disabilities.
The placement had benefits for all concerned. Kiah staff
were able to learn about the challenges for Robert and were
grateful for the extra pair of hands during a busy week.
Robert had the chance to extend his skills and the children
were delighted to adopt him as a ‘big brother’ for the week.
Kiah also contributed to Disability Action Week through
its involvement with the Albinism Fellowship Australia
National Conference. Donna Wynn coordinated the crèche
for the conference in Brisbane and Kiah staff members
Carlie Zarosinski and Megan Kirkby volunteered their
time as well.
Caring for each other
Churches of Christ Care staff devote themselves to
caring for others but what happens when they need care
themselves? Part of being a Christian organisation is
supporting each other and this story shows just how far
some people will go when they hear of someone in need.
St George Mobile Children’s Service travels over a thousand
kilometres a week to offer playgroup and kindergarten to
families in small, isolated communities. One of the staff
members who operates this service lives in a small town
called Thallon, which was devastated by the floods
this year. Her house was one of the casualties of the
floodwater – her home was so badly damaged that it had
to be demolished and she lost all her belongings. She found
another place to live but had to start from scratch to build
up household items and everything else she needed.
One of her colleagues sent an email out to ask if anyone
could spare anything.
Current Kiah staff Carlie Zarosinski and Megan Kirkby with former “Kiah family” members Zara and Rachel Perry, who attended the Albinism conference.
About the same time, a new van for the mobile service
was due to be delivered to St George. When it arrived on
a Saturday morning, the driver took it straight to the staff
member’s house, led her to the van and opened the doors.
It contained a queen size bed, fridge, washing machine,
dryer, microwave, lounge suite, dining room table and
chairs, towels, sheets, kitchen items right down to cutlery,
crockery, drying rack and more! Thanks to the generosity
of the early childhood services staff and state office staff
at Kenmore, she had just about everything she needed to
get her life back to normal.
The colleague who forwarded the email, that was a catalyst
for it all, says she is very grateful to all those who made this
delivery possible and is proud to work alongside people
who live our mission, vision and values and truly manifest
‘God’s unconditional love in action’.
Kallangur Community Early Childhood Centre
“The lovely environment, wonderful attitude
and caring staff made the transition so easy.
Both children have settled beautifully. We love
the whole ‘feel’ of the centre, the expansive outdoor
areas, the way our children have opportunities
to interact, and all the wonderful staff.
Thank you so much!”
Kallangur Parent
Warrawee Family Day Care Coordinator Pam Kerr with the bus packed full of donations.
Work experience student Robert with Danny and Kyan at Kiah Occasional Early Childhood Centre.
33
Child protection services (Care Pathways)Care Pathways is a leader and responsible partner to
the Department of Communities (Child Safety Services)
in achieving better outcomes for children and young people
at risk; endeavouring to find paths to brighter futures for
these children and young people.
We provide a range of services for children and young
people who are under the care of the Department of
Communities (Child Safety Services) or at risk of being
taken into care. Our services include foster/kinship care,
residential care, semi-independent transition from care,
assessment and intervention, training and foster/kinship
carer assessment.
Highlights of the year
• Training in the Sanctuary Model of Care and its
implementation in Care Pathways services since August
2009 has been a major undertaking. The Sanctuary
Model is a treatment and organisational change model
that is used to create safe and healing environments
for children, families and adults who have experienced
chronic stress and adversity. Approximately 40 Care
Pathways staff and some key partners were trained in
the model by the Sanctuary Andrus Organisation from
New York in
August 2009. Following this, the model was
implemented in all Care Pathways services across
Queensland (for more details see text right).
• In December 2009, Care Pathways demonstrated its
commitment to encouraging world’s best practice
by hosting the visit to Queensland of internationally
acclaimed psychologist, Dr Dan Hughes PhD, an
eminent clinician, attachment specialist and author.
Dr Dan Hughes specialises in the treatment of children
and youth with severe emotional and behavioural
problems and works primarily with children who are
fostered or adopted. Dr Dan Hughes met with staff and
other stakeholders and gave seminars in both Brisbane
and Townsville.
About the Sanctuary Model of Care
The complex issues of young people coming into
care call for a comprehensive and perceptive
approach. Care Pathways has committed to the
Sanctuary Model of Care as a well-researched and
effective model that can help heal the biological,
affective, cognitive, social, and existential wounds
that have been suffered by most children in care.
It is a whole-system approach aimed at creating
an organisational culture and a cohesive context
to promote healing from psychological and
social traumatic experience. It is designed to
develop effective structures and processes and to
encourage effective behaviours from staff, children
and the community as a whole. The model is based
on the understanding that traumatic experience
is so profound because it tends to freeze people
in time, trapping them in a seemingly endless
feedback loop of destructive repetition that can
be passed from one generation to the next via
disruptions in attachment relationships.
Our key achievements
• Care Pathways was successful in the last round
of funding allocations across the south-east and
south-west areas of the state. We were also successful
with funding across the whole Northern Region
(Townsville and Mackay) plus the Sunshine Coast
and Brisbane Region. This amounted to a total of
over $5 million in funding.
• Recruitment of assessors to do fostering assessments
took place across Wide Bay, Brisbane, Townsville and
Mackay. Project work continued in Townsville, Wide Bay,
Brisbane and the Gulf.
• We received funding for two new residential facilities
in Brisbane in late 2009 and have established one in
Cannon Hill and one in Forest Lake. The properties were
purchased by Churches of Christ Care specifically to help
young people in these areas.
• Properties have been secured for the residential
services in Caboolture and North Brisbane.
Care Pathways staff attended training on the new Sanctuary Model of Care.
Internationally acclaimed psychologist Dr Dan Hughes, pictured with Di Chandler, presented seminars to our staff in Brisbane and Townsville.
Churches of Christ in Queensland Annual Report 2009/1034
NB: Funded Services only
Child Protection ServicesNumber of
services/locationsNumber of
places available
Number of clients who received care
during the year
Foster/Kinship Care (general and specialist) 8 860 1964
Connect Care 1 30 41
Assessment and Intervention Services 4 322 235
Semi-Independent Living Program 7 34 46
Residential Services 7 31 102
Options Residential 13 26 49
Options Assessment 1 N/A 287
Total 41 1303 2724
Care Pathways Carers Number of carers
Number of foster carers 554
Number of kinship carers 87
Number of specialist carers 13
Number of connect carers 13
Total 667
Our challenges
• The complexity of needs identified in the young people entering our services continues to be high. This leads to
challenges in continuing to provide the best care and support. Our commitment to the Sanctuary Model of Care is helping
to respond to this need by approaching issues in a way that is amongst world’s best practice.
• Due to our high level of success in grant funding, there has been a sharp increase in recruitment of new staff, particularly
in regional and remote communities. Providing ongoing induction and training for these staff continues to be a high
priority for Child, Youth and Family Care management staff and Workforce Services staff.
• The work on the Care Pathways Information Management System is nearly complete and, if approved, it will be introduced
across all Care Pathways services.
Looking forward
• We will consolidate the new growth in our services and ensure optimum support services for staff.
• Future growth will continue to be assessed on a case-by-case basis before grant funding is applied for.
• We will continue to be proactive in early intervention and seek new opportunities to work side-by-side with our
colleagues in early childhood services to help achieve better outcomes for young children.
35
Bringing out the best in Kyle
Thirteen-year-old Kyle* has been with the Care
Pathways service for two years. When he came
into our care, he was attending primary school
and averaging one suspension per fortnight.
In his NAPLAN test at school in 2009, his results
were in the lowest 2 per cent across the state.
As well as having trouble in the school environment,
Kyle caused considerable property damage at the
Care Pathways service during his early time with us.
Kyle is now attending school every day and
completed school terms this year without being
suspended. He recently sat the NAPLAN test again
and his results have improved so much that he is
now in the 60 per cent average across the state.
In addition to these great results at school, he has
not caused any property damage at the service in
over 12 months.
The changes Kyle has achieved have been
facilitated by the support and consistency of our
committed and caring residential staff, who have
continued to guide his development during his
time with the service. Kyle will continue to be
supported by the residential staff in the near
future and is looking forward to transitioning to
the Semi-Independent Living program, which will
help him to develop the skills he needs to leave care
and live independently.
* Fictional name to protect the young person’s identity
Ryan embraces life
In January 2010 Ryan* was inducted into the Semi
Independent Living (SIL) program. He was rather
reserved and quiet and was engaged in casual work
with irregular hours, which meant initially it was
difficult for our youth worker to build a solid rapport
with him. Although Ryan was quite competent in
living independently, he had poor budgeting skills
and found it difficult to remain financially stable.
In early June 2010, Ryan attended a three-day
Cattle Station Outback Experience Camp, which
was organised by the SIL team. During the camp
experience, Ryan helped the youth workers mentor
two young boys who were also attending the camp.
As a result of this shared time, the youth worker
was able to establish a solid working relationship
with Ryan, and Ryan’s self esteem and confidence
grew enormously. He is now able to communicate
and articulate his needs, and he returned from the
camp with renewed energy and a commitment to
helping mentor other young people in care.
Ryan now has good regular contact with his family
and says ‘life is great’. His budgeting skills have
improved and he has recently acquired private
accommodation and paid two week’s rent in
advance. He has also completed the 100 hours
of driving needed to sit for his driver’s licence and
has successfully completed the SIL Young Person’s
Manual, preparing him to take full control of his life.
* Fictional name to protect the young person’s identity
Churches of Christ in Queensland Annual Report 2009/1036
Housing ServicesChurches of Christ Care provides safe and suitable
accommodation for people in need, including singles,
families and the elderly. Currently we manage over 500
housing properties throughout South East Queensland
through our Care Housing program. Our tenants come from
a variety of backgrounds but all benefit from our support
by finding stable accommodation where they can establish
their independence and build a better future.
Care Housing is one of the largest social housing providers
in Queensland and provides a range of rental housing
options for low income individuals and families who are
routinely discriminated against in the private housing
market, or who are homeless or at risk of becoming
homeless. Our services include crisis housing, transitional
housing, and long-term housing. We also offer affordable
housing based on a discounted market rent model to
assist people, such as key workers, who are unable to
afford accommodation in the private market close to their
employment. Support is also available to help clients with
budgeting and referral to specialist services.
Care Housing also manages Churches of Christ Care’s Home
Assist Secure (HAS) programs. The HAS program aims to
improve the safety, independence and quality of life for
people 60 years and over, and people of any age with a
disability, who wish to remain living in their own homes.
The program provides information, referral and, in some
cases depending on eligibility and need, subsidised
assistance with essential home maintenance, security
and minor home modifications. Churches of Christ Care
operates five HAS programs across Queensland including
the western suburbs of Brisbane, Redcliffe, Gold Coast
North, Warwick and Blackall.
Highlights of the year
• Two official openings were held during the year.
The Premier of Queensland, Ms Anna Bligh, officially
opened the new affordable housing development at
Labrador. The Housing Minister, Ms Karen Struthers
officially opened the new housing development
at Spring Hill. Each project provides 35 units
of accommodation.
• Under the Nation Building Economic Stimulus Plan,
Churches of Christ Care was successful in obtaining
approval for six new housing projects providing a total
of 306 units of accommodation. Building started in
March 2010 on four of these housing development
projects, which will provide a further 170 rental
properties in South East Queensland. All properties will
be allocated to eligible applicants from the One Social
Housing register. These developments include:
— 33 units at Southport on the Gold Coast
— 27 units at Labrador on the Gold Coast
— 44 affordable housing units at Booval in Ipswich
— 66 affordable housing units at Caloundra on the
Sunshine Coast.
• Confirmation was received from the Queensland
Government’s Department of Communities that
Churches of Christ Care has been successful in
obtaining approval to manage a further 204 new units
of government-owned housing, with up to 75% of these
expected to be available for tenants by early 2011.
• Redcliffe HAS was expanded to include a Home and
Community Care (HACC) service. The HACC program
supports eligible older people and younger people with
a disability to be more independent at home and in the
community by assisting with home maintenance in the
Redcliffe and Caboolture areas.
• Queensland Department of Communities approved our
application to take over the management and auspice of
the HACC home maintenance programs at Warwick and
Stanthorpe from Southern Downs Regional Council.
• Behind these facts and figures are the real highlights
of the year and they are the hundreds of additional
families and individuals that we will now be able to
support through the housing we provide and the
services we manage.
Premier Anna Bligh and State Member for Broadwater Peta-Kaye Croft, pictured with two thankful tenants, attended the opening of our Labrador affordable housing units.
37
Care HousingNumber of houses/
places availableNumber of clients
during the year
Affordable Housing Program (including units managed for the Brisbane Housing Company)
299 407
Community Rent Scheme 61 100
Crisis Accommodation Program 23 59 clients and
113 children
Long Term Community Housing Program 31 48
Community Managed Studio Units – Gold Coast/Ipswich/Brisbane 117 131
Care Community Housing 11 13
Short Term Lease Program 28 43
Drug Court Residential Program 13 30
Total 583 944
* The number of clients assisted by Care Housing during the year is difficult to monitor due to the transitional or crisis nature of the programs and has
been gathered from best available data over this period.
Places by program 2009 v 2010
There was a general trend across the services for residential tenancies to be sustained for longer than in the previous financial year.
Key for acronyms
AFH – Affordable Housing
CRS – Community Rent Scheme
CAP – Crisis Accommodation Program
LTCH – Long Term Community Housing
CMSU – Community Managed Studio Units
CCH – Care Community Housing
STL – Short Term Lease
DCRP – Drug Court Residential Program
50
100
150
200
250
300
AFH CRS STLCCHCMSULTCHCAP DCRP
June 09 June 10
Churches of Christ in Queensland Annual Report 2009/1038
Number of offices
Number of clients assisted during the year
Number of services provided in total
Home Assist Secure 5 13,725 24,286*
Home and Community Care Service (see note) 2,492 4,165*
Total 5 16,217 28,451*
* Figures are based on completed jobs. These figures do not include Home and Community Care clients supported by Aged Care.
Note: Does not include Home and Community Care clients supported by aged care.
HAS/HACC total clients and services provided
State Member for Brisbane Central Grace Grace, tenant Christine and Minister for Community Services and Housing Karen Struthers at the opening of the Spring Hill affordable housing complex.
Minister for Community Services and Housing Karen Struthers officially opening the Spring Hill housing complex with Housing General Manager Frances Paterson-Fleider.
5,000
10,000
15,000
20,000
25,000
30,000
HAS/HACC Clients HAS/HACC Services
2008/09
2009/10
39
Our key achievements
• Care Housing has further consolidated its position
as a leader in Queensland’s social housing sector.
This is reflected in the high number of approvals for our
management of new government-owned properties as
well as in our strong ongoing relationship managing
Brisbane Housing Company properties.
• We made significant progress in improving the
robustness of financial management and reporting
across our housing programs. This was achieved
through further refining our policies and procedures
and using our leading housing software system.
• Several pilot projects were conducted offering Care
Housing clients additional support and information
services through our Pastoral Care services. These pilots
were very well received with many clients using the
new services. We now plan to introduce pastoral care
services in a number of our new developments.
Our challenges
• The 36.5% growth in the number of housing units under
Churches of Christ Care’s management portfolio in the
past year has created additional challenges for our
property management team. However these challenges
are well within our capability to meet and our early
planning has reduced their impact considerably.
• One of the outcomes of the increase in housing units
under management is the need to upgrade our existing
database to a new management system. This project has
been provided for in the strategic projects budget and is
due for completion early in 2011.
Looking forward
• Two further housing projects will commence during the
2010/11 financial year, with 87 units at Bribie Island
due for completion early in 2012 and 49 units to be
constructed at Mitchelton. These projects will target
the over 55 age group.
• Collaborations between Care Housing services and
the local Churches of Christ will be strengthened.
• Following the success of the pilot programs, more
Care Housing tenants will be offered access to our
pastoral care team.
• We will continue to explore other tenancy management
opportunities to add to the range of housing options
available for those in housing need.
Repairing life for Maureen*
When Maureen’s husband died, she was left with
considerable debts from medical costs associated
with his illness and could no longer manage her
private rental on a sole income. Rents in her area
were unaffordable but she didn’t want to move
away from her family and support network.
Maureen reluctantly moved in with her adult
children and grandchildren where she slept on
their lounge for over six months. From there,
she took up two jobs as a cleaner to pay her debts
and to minimise the amount of time she was at
home so the family had space to themselves.
When Care Housing was able to offer Maureen an
affordable housing unit, she was overwhelmed with
emotion. Having her own space again in a beautiful
new unit close to her family was beyond her dreams.
She was also able to cut back to one job, which
relieved the physical stress she was suffering,
and now has peace of mind, knowing that
she has long-term, affordable housing.
Care Housing management properties (total)
200
400
600
800
1000
1200
1400
June 08 June 09 June 10 Projected June 11
* Fictional name to protect the client’s identity.
Churches of Christ in Queensland Annual Report 2009/1040
Eleven extra years of independence – and counting
Iris*, who was living alone in her home, first called
Churches of Christ Care’s Home Assist Secure
program eleven years ago. At the time, she related
how she had almost cancelled the appointment for
our field officer to visit and was resigned to moving
into care because she just could not manage her
home on her own any more.
The first round of home maintenance that Home
Assist Secure completed was just the beginning
of an ongoing relationship that has supported Iris
to stay in her own home close to the community
where she has spent a large part of her life.
Iris is now 84 years of age and still living safely and
independently in her own home and the community
she was reluctant to leave. Needless to say, she is
very happy she didn’t cancel that first appointment.
* A fictional name has been used to protect the client’s identity
Thanks to our supporters of Care Housing
Each year Care Housing and our clients are the
beneficiaries of community and corporate generosity.
Often a seemingly small donation can make a huge
difference for someone in need.
Over the past year we have been particularly
grateful to the tele-health provider Tunstall for
donating a security alarm and a 24-hour monitoring
service to one of our older tenants, a 90-year-old
lady, giving her additional safety and security in
her home.
Our fundraising for Christmas food hampers raised
$5,000 and enabled us to deliver much needed
support to families in our housing program.
These gifts make a huge difference to families
on low-income.
This Christmas support is only possible thanks to
the generosity of our supporters who give so freely
to help others who are less fortunate than they are.
To them and to all the people who have contributed
money or goods throughout the year, we say a
sincere ‘thank you’.
One of the grateful families who received a food hamper thanks to our generous supporters.
The new development at Spring Hill provided accommodation for 35 people who were homeless or at risk of homelessness.
41
Retirement LivingChurches of Christ Care’s retirement village operations
provide independent living options to older members
of the community. We operate 13 villages in prime
locations throughout Queensland including on the
Gold and Sunshine Coasts, Bribie Island and in Brisbane,
as well as in regional areas.
Highlights of the year
• We achieved an overall improvement in financial
performance in the past financial year, which was mostly
attributable to improved unit sales compared with sales
in the very challenging financial climate during 2008/09.
• At the annual Bribie Fete residents raised in excess
of $9,000, which will be used on items they have
chosen to enhance their Bribie Island Retirement
Village community.
• Sanctuary Park held their inaugural Art and Craft Day
attracting a range of visitors. It was a huge success and
helped bond our newest retirement living residents into
a warm and supportive group.
Our key achievements
• Sanctuary Park achieved 100% sales of all new units in
Stages 1 and 2. All but one of the 35 units have settled
and we have welcomed many new residents to the
Sanctuary Park community.
• Fassifern Village finalised 100% sales of new units
and all new units were settled during the year.
• We completed the review of the Care Management
System (Operations Manual). This was a major review
of the system that was introduced in 2006. We anticipate
significant improvements and efficiencies to retirement
living operations as a result.
Our challenges
• Our major challenges in the past year were to ensure
sales of vacant new and resale units and to welcome
and integrate all of our new residents.
• We set ourselves the challenge of minimising time
delays between residents moving out of resale units
and new residents moving in. We were successful in
reducing timeframes and streamlining the reinstatement
processes. The scope of works on major reinstatements
has also been revised to ensure our units continue
to meet the needs of our clients with inclusions such
as modern appliances, airconditioning, dishwasher
drawers, and modern kitchens and bathrooms.
Looking forward
• A number of our villages are preparing for external
accreditation and this will be a major focus for the
next 12 months.
• Caring for our customers and finding additional ways to
enhance customer service and satisfaction levels will be
a continued priority.
• We will undertake the final stages of new units at
Sanctuary Park, with the next 18 units scheduled for
construction in the 2010/11 financial year.
• Moonah Park Village will be redeveloped and the
works will include 14 new apartments scheduled
to begin in 2010/11.
Sanctuary Park Retirement Community has sold all Stage 2 villas and will be developing Stage 3 in the coming year.
The inaugural Art and Craft Day at Sanctuary Park was a great success.
Churches of Christ in Queensland Annual Report 2009/1042
Supporting the later lives of much-loved parents
“My parents moved from their home into Nubeena
Retirement Village in January 2002. They both were
(and still are) very independent people. Dad was
an avid gardener with an immaculate lawn but, as
Mum’s eyesight was deteriorating, he found he had
to spend more time working within the home and
could not keep his garden the way he wanted.
They settled well into life in the village. Dad had
his small garden at the front of the unit, which he
tended lovingly, and he still had time to help Mum.
He did the shopping and regularly walked along the
bikeway adjacent to the village. After a while they
started receiving help from the Community Care
Program. Mum particularly benefited from the daily
visits as, unlike Dad, she did not have much social
interaction except with her family. The Community
Care girls would share their family stories with
Mum and Dad, bringing photos of family events.
Even though Mum found it hard to see the photos,
she loved to be included and the visits were very
special to her.
Last year Mum had a fall and spent some time in
hospital. She then moved to Nubeena Nursing
Home in October. Dad was also admitted in
February this year. They are now sharing a room
in the nursing home but retain their independent
spirit and are very happy to be able to spend
their remaining years together. Mum will be 98 in
September and Dad will be 96 in December. I will
always be grateful to Churches of Christ Care for
caring for my family as their own.”
A fresh start for Len
When Len lost his dear wife, Velma, his grief was
intense. His network of friends and loving family
were a great support to him but his family was over
400 kilometres away in Ipswich. Len frequently
drove between Bundaberg where he lived and
Ipswich, which was a constant worry for his family.
On one occasion, after arriving back in Bundaberg,
he had a heart attack and needed urgent surgery.
The family decided Len should move closer and Len
agreed as it was getting increasingly difficult for
him to maintain his beautiful home and garden.
Len wanted to remain as independent as possible
and he and his son John investigated a number
of retirement villages before choosing Fassifern
Retirement Village at Boonah. John said it had a
‘good feel’ about it. Len sold his home in Bundaberg
and came to live in Fassifern in September 2009.
He settled into village life, made new friends and
his family were able to visit him more often.
Recently, Len needed urgent medical treatment and
was in Ipswich Hospital for three weeks but medical
staff allowed him to return home knowing that
services and support (such as a private community
care program and Meals-on-Wheels) had been
coordinated to help him.
Len is still independent but has all the care he
needs. Most importantly he is close to his family
and enjoying life. John and Len both say that
moving to Fassifern has been ‘the best decision
they ever made’.
43
Service locations
Number of independent
living units
Number of new ILUs developed/transferred
during the year
Number of residents
during the yearNumber of staff
Villages/ independent living units
13 556 0 696 46
Number of units
Details of independent living units operated
Service
Held Pre
2004Added
2004/05Added
2005/06Added
2006/07Added
2007/08Added
2008/09Added
2009/10 TOTAL
Bribie Island 138 138 Includes 6 studio units
Woorim 12 12
Gleneagles on the River 96 -96 0 Sold
Bundaberg (Gracehaven) 13 13
Maryborough 65 -2 63
Includes 10 studio units. Reduction of 2 units which are subject re-build
Mitchelton (Moonah Park) 6 6
Nambour (Sanctuary Park) 24 11 35
Acacia Ridge (Brig-O-Doon) 9 9
Benowa (Lady Small Haven) 74 74 Includes 12 studio units
Southport (Golden Age) 61 61 Includes 10 rental units
Boonah (Fassifern) 33 14 47 Includes 2 rental units
Crows Nest 20 20 Includes 8 rental units
Gatton (Amaroo) 8 8 Includes 2 rental units
Toowoomba 68 2 70
Total for the year 20 0 26 -96 38 -2
Running total 570 590 590 616 520 558 558 556
Notes:Current figures have been extracted from the relevant PID - section 2.11
Serviced apartments are included
Rental units that form part of an ILU village are included
Villages that are all rental (now transferred to Care Housing) are not included – eg Annerley, Marburg, Warrawee, Marana
Two units added at Toowoomba transferred from Dept of Housing
Units that were vacant at the end of the financial year are included unless the unit is to be demolished
Independent living units ingoing contributions held
100200
300400500600700
2005 2006 2007 2008 2009 2010
$ Va
lue
in m
illio
ns
1020
3040506070
05/06
80
06/07 07/08 08/09 09/10
Churches of Christ in Queensland Annual Report 2009/1044
Aged CareChurches of Christ Care has a long tradition of providing
quality residential and community aged care to
Queenslanders throughout urban, rural and remote regions.
In some locations, we are the only organisation meeting the
needs of the elderly who would otherwise have to move out
of their communities and away from loved ones.
We now provide aged care services in 26 locations across
Queensland, including the remote areas of Blackall, Injune,
Cunnamulla and St George. The majority of the residential
aged care services are collocated with retirement villages
and community care services, enabling us to offer our
integrated communities model, which provides continuity
of security, companionship, care and peace of mind for
the elderly.
Community aged care Churches of Christ Care’s commitment to providing a
continuum of care for the elderly in their communities
has provided the impetus for continued growth in our
community care services.
Successful external quality reviews were undertaken
in eleven community care programs during 2009/10.
These successful reviews confirm the effectiveness of
our services for the elderly and that they uphold the user
rights and Quality of Care Principles for community clients.
Continued focus on the operational efficiency of the
community care programs has resulted in another
year of positive financial performance, reinforcing
the sustainability of the community care businesses.
Highlights of the year
• Bribie Island Aged Care Services commenced offering
respite for primary carers of people with advanced
dementia. Primary carers enjoy a worthwhile break
(up to three full days and two nights) from the caring
role, while having the peace of mind that their loved
ones are receiving safe, quality care.
• We introduced a new client information system into our
community care programs. This system facilitates the
capturing of client information, streamlining reporting
to funding bodies. It also supports the efficient
operations of the business by tracking program outputs
and staff productivity.
Our key achievements
• We increased our funded community care and Extended
Aged Care at Home dementia packages. This growth
means we can now service a total of 30 clients receiving
Extended Aged Care at Home and 415 clients receiving
community aged care packages.
• We received funding to begin a new Home and
Community Care service in Bundaberg, which has
effectively extended the reach of Gracehaven Aged Care
Services into the community. This funding allows the
elderly to access domestic assistance, social support,
respite and personal care, and home maintenance
services that help them remain independent in their
own homes.
Community aged care operations – 2009/10:
• Admissions: 338
• Discharges: 248
• Average occupancy: 67.8 per cent - the average
occupancy figure contains considerable differences
in occupancy levels across the different regions.
While some services are operating almost at full
capacity, in the lowest occupancy region (Western
Region), with 57.2 per cent occupancy, one of our
services needs to fill 20 newly-allocated packages
in an over-supplied market.
45
Community Aged Care Service
locationsNumber of approved and
operational packages Number of
clients
Community Aged Care Packages 11 415 454
Home and Community Care 4 4 programs 371
Extended Aged Care at Home – Dementia 2 30 25
Travel Care – home respite 1 1 program 35
Older Peoples Action Program 1 1 program 70
Healthy Ageing Program 1 1 program 42
Day Respite Services 1 1 program 48
TOTAL 1045
Our challenges
• Over-allocation of community care packages in some
communities, through a number of providers, has led to
significant ‘competition’ to serve elderly clients. In these
areas, it is a challenge to maintain full occupancy of
community care packages and to achieve the benefits
of ongoing relationships with clients.
Looking forward
• We will introduce a new client information system
across all of our community programs to track client
information and funded outputs. Initial implementation
of this system has already started at the Gold Coast.
• We will establish an ‘Enablement Model of Care’.
The traditional model of community care tends to
create dependency in community clients whereas the
Enablement Model encourages client independence.
• We will activate our 10 allocated Consumer Directed Care
packages. These are an interesting new development in
community care packages where clients take control of
the direction of expenditure.
• Extended Aged Care at Home packages are a new type
of service for Churches of Christ Care and will require
remodelling of the Care Management System and the
business processes in community care.
• We will apply for Veterans Home Care funding to provide
a continuum of care for veterans. Churches of Christ
Care’s capacity to service the veteran community is
limited because it does not have specific veteran-
targeted funding. This means veterans often seek
community care from other providers and have the
potentially stressful change to an unfamiliar provider
when they need residential aged care from Churches
of Christ Care.
• We will continue to explore ‘preferred provider’
opportunities with retirement/supported living
villages. Increasingly, the elderly in retirement/
supported living villages are wanting to ‘age in place’
rather than leave their homes to access residential
aged care. Churches of Christ Care is keen to provide
community care under a ‘preferred provider’ model
for the elderly who choose this option.
A helping hand for Rick
Sometimes, through no fault of their own, people
fall through a crack in the system because they do
not quite meet the criteria for help. Rick* falls into
this category. He is a young man with a significant
intellectual disability but he does not qualify for
services from Disability Services Queensland.
He lives alone and is very vulnerable; and is unable
to read and write.
Churches of Christ Care has been able to reach out
to Rick with some case management support and
practical guidance. Since becoming a client, Rick
has set himself a budget and managed to buy some
much needed new clothes and curtains for his unit.
He has enrolled in a reading and writing program
and has made new connections in the community by
taking himself to activities. Although life is still not
easy for Rick, his future is looking much brighter.
Life story books
Bribie Island Demonstration Day Respite has
helped clients develop ‘life story’ books. A special
presentation of storybooks to the authors and their
families was a formal culmination of our storytelling
program and was a surprisingly emotional event.
Reading the poignant passages from each person’s
story evoked many family memories, cherished as
well as sometimes painful, but always a celebration
of a unique and valuable life.
* Fictional name to protect the client’s identity.
Churches of Christ in Queensland Annual Report 2009/1046
Supporting health and independence
Liz* is an elderly lady with no family. She has only
25% vision, lives alone and was very isolated but
reluctant to have any assistance. A friend referred
her to our services but it took a number of phone
calls before we were able to send two experienced
carers to see her.
Our carers managed to develop a relationship
with her and she now enjoys our weekly visits.
Since starting with our service she has purchased a
fridge, which enables her to keep her food properly,
has visited an optometrist and accepted domestic
assistance. We encouraged her to repair her leaking
hot water system which, if left for much longer,
would have caused major damage to her place
as well as to the neighbour’s unit.
While Liz originally saw ‘independence’ as refusing
help she is a good example of how support can
actually improve someone’s capacity to live
independently in a more healthy and satisfying way.
Residential aged careThe 2009/10 financial year has been a year of significant
success for Churches of Christ Care’s residential aged
care services with sixteen aged care facilities achieving
accreditation during the triennial external reviews
conducted by the Aged Care Standards and Accreditation
Agency. Not only have service staff worked arduously
to achieve accreditation but they have also maintained
accreditation status during announced and unannounced
visits by the agency.
Our focus on the efficiency of our residential aged care
services has resulted in a pleasing improvement in the
financial performance of the residential aged care services.
Business efficiency reviews were conducted in each of the
facilities to identify opportunities to reduce expenditure
and to maximise income. The collaboration and support
of staff have contributed to a very positive outcome for
Churches of Christ Care’s financial position.
We have also made it a priority to continue to enhance
quality of care for our residents – and to enhance their
experience of that care. Staff have been supported in
re-focusing on clients’ individual needs and have been
encouraged to help each elderly person to celebrate
their life journey and achievements.
Highlights of the year
• Churches of Christ Care employee Alice Satterthwaite,
Registered Nurse, was the state winner of the Aged Care
Queensland Excellence in Care award. She was chosen
from many aged care service staff across Queensland
because of her flexibility and her willingness to travel
across far west Queensland to support staff, clients and
residents. Without her dedication, residents may have
had to move out of their local communities away from
relatives and life-long friends.
• Lady Small Haven Aged Care Services was recognised by
the Aged Care Standards and Accreditation Agency for
its best practice care. Lady Small Haven has introduced
a whole new approach to pain management practices
based on research. New equipment to support the
innovative therapy, new procedures and staff education
in the previous year resulted in significantly improved
pain management during 2009/10.
• By providing additional care and services for retirement
villages, we have improved support for elderly people,
increasing their capacity to remain living independently
in their unit for longer. Where villages are collocated
with residential aged care facilities, residents of some
villages can join facility residents for meals and shared
activities. This often provides better nutrition for village
residents and gives them the opportunity to make new
friends, helping prevent loneliness or isolation.
• The floods in south-west Queensland demonstrated the
resilience, preparedness and dedication of our services.
Warrawee Aged Care Services, which provides care for
35 residents with both high and low care needs, was
the hardest hit with residents having to be evacuated
to Brisbane. The evacuation was a team effort involving
Churches of Christ Care staff in the local area and
from across the state. Residents were all transferred
to our Moonah Park Aged Care Services in Mitchelton.
Within a matter of hours, residents’ families had been
notified, bags were packed, plans were finalised and the
residents were on their way to Brisbane with the
help of the Queensland Ambulance Service and a
chartered aircraft.
• The value of accommodation bonds increased by
18.2 per cent and while this was lower than the target of
20 per cent, this shortfall was acceptable considering
the increasing numbers of residents entering residential
aged care classified as ‘high care’ and therefore not
required to pay a bond. While the numbers of bonds
overall has reduced by 7 per cent, the increasing value
of bonds has created the improvement.
47
Monthly average bond trend – by month
Our key achievements
• Commissioning of 61 additional beds at Moonah
Park Aged Care Services at Mitchelton, brought
the occupancy capacity of this service to 92 beds.
These new beds were fully occupied within three months
of commissioning, demonstrating the demand for aged
care beds in the metropolitan area. The increase in beds
not only provides increased capacity but also improves
economies of scale, supporting operational efficiencies.
• Although many services have been committed to the
principles of a person-centred care for a long time,
Churches of Christ Care has embarked on an exciting
journey towards a comprehensive practice of the
‘person-centred’ model. As part of the process,
all aged care staff attend compulsory customer
service education sessions and resident-focused
experiential dementia workshops. In 2009/10,
workshop attendees gained new insight as Beverley
Giles, a dementia care consultant, provided a unique
and confronting exploration of the world of someone
living with dementia.
• All of our aged care facilities have introduced a
Customer Service Charter to help staff focus on
the importance of residents, relatives, visitors and
colleagues. Staff in each aged care residential facility
have also developed a unique ‘motto’ to describe their
commitment to customer service; and have reaffirmed
their commitment to making their workplace a vibrant,
caring Christian community where people work, grow,
contribute and belong.
• Residential aged care operations 2009/10:
— Admissions = 1,034
— Discharges = 977
— Average occupancy = 92.9 per cent.
Residential aged care
Service locations 25
Number of beds commissioned during the year 70
Beds acquired during the year 0
Number of approved operational beds 1355
Number of residents during the year 1949
Floodwaters surrounding the building at Warrawee Aged Care Services.
The opening of the new building at Moonah Park Aged Care Services in Mitchelton will enable more people to receive care in the Brisbane metropolitan area.
30
Jun
60
240
210
180
150
120
90
270Ju
n
Apr
Feb
DecOct
Aug
2007/08 2008/09 2009/10
Churches of Christ in Queensland Annual Report 2009/1048
Our challenges
• The government’s focus on keeping people in the
community has resulted in fewer elderly people seeking
residential aged care, particularly low care. This has
reduced occupancy levels in a number of Churches of
Christ Care’s facilities, particularly the older facilities.
To help make the best use of our facilities, the aged care
team has developed an ‘empty bed register’, which is
forwarded to staff of all referral bodies every week.
• The change to caring for people in the community
longer has also resulted in a higher turnover of residents
because people are not seeking residential aged care
until they are more dependent – in other words, they
are often first admitted with ‘high care’ needs rather
than spending a number of years at low care levels.
Greater resident turnover significantly increases the
workloads of staff.
• A greater proportion of funding for higher care
residents combined with the decrease in residents
in the lower care sector has reduced the number of
residents paying bonds. This limits the capital available
for the construction of new aged care facilities and
refurbishment of older facilities.
Looking forward
• Funds have been allocated to establish a Centre of
Excellence at Mitchelton where three 10-bed ‘houses’
are being refurbished to align with the principles of
optimum design for people living with dementia.
We will continue to collaborate with the Director of the
Dementia Collaborative Research Centre at Queensland
University of Technology on this project.
• Churches of Christ Care has been allocated over
500 beds in previous Aged Care Approval rounds.
Priority for constructing these beds will be given to
growth areas with high demand and areas that enable
us to further our integrated living model.
• We will continue to focus on changing the task-driven
culture in residential aged care to become a culture that
recognises the unique needs of residents and supports
their quality of life accordingly.
• Our services’ involvement in action research in key
locations will continue helping Churches of Christ Care
to develop care and practices based on evidence rather
than on habit and history.
• Churches of Christ Care will reach out to support smaller
community providers that are experiencing significant
operating challenges in maintaining compliance and
financial viability. Where we operate nearby, we can
give smaller operators access to our organisation’s
skills or we can offer management services while
allowing them to maintain their identity and links
with local communities.
Pain management breaks new ground
New pain management approaches at Lady Small
Haven Aged Care Services include transcutaneous
spinal electro-analgesia to enhance existing
massage, exercise and nerve stimulation therapies.
Records of outcomes for residents show that the
use of analgesia has been reduced (including
reduction in controlled drug use), mobility and
dexterity levels have improved, independence and
comfort have been enhanced and sleep patterns
have improved. Residents also report that the
therapies have increased their ability to join in
activities that they were previously unable to enjoy.
More about ‘person-centred care’
As part of introducing a ‘person-centred’ model
of care, we have developed a number of specific
new approaches to engaging residents and
their families.
Key workers are allocated to each client and spend
time with the client and his/her family to get an
understanding of personal history, background and
interests. Families are encouraged to contribute
photographs and treasured personal items and
these are used to develop a life-story board,
display book and memory box, which are displayed
in the resident’s room. The insight gained from this
process is also used to develop a daily living plan
for the resident, based on individual preferences
rather than the highly regimented schedules of
typical aged care facilities.
Other practical initiatives developed by individual
services include interviewing every staff member,
changing activity timetables and holding meetings
with residents and their relatives to explain the
approach and to invite feedback and suggestions.
New activities have been introduced in many
services, including dance evenings, wine and
cheese evenings at dusk on the golf green, regular
bus trips, clay work, patchwork, spinning and
weaving, art classes, a walking group, a music
enthusiasts’ group and many more.
49
Happy to see him go!
Phil*, who had previously provided pathology
services to Clive Burdeu Aged Care Services at
Hillcrest, suffered a couple of serious life setbacks
that resulted in his admission to residential care
at a relatively young age.
After much focused care from our staff and support
from his family, he gradually regained some of his
previous health, vitality and confidence. In fact,
he improved so much that he purchased his own
unit, regained his driving licence and drove out
of our facility!
Naturally we were delighted to see him leave under
such happy circumstances. He is now a valued
volunteer at Clive Burdeu assisting our lifestyle
therapist with resident activities.
Our clients are someone’s nearest and dearest
We try never to forget that our role is to support
families, not to replace them. This touching
testimonial from the wife of one of our clients
demonstrates the importance of embracing those
close to a person.
“When my husband first moved to Marana Gardens,
I cannot tell you the pain and sense of loss that I
felt. At first I was scared to leave him in anyone’s
care – I even stayed the night so that he would not
feel abandoned.
Staff have been so kind to him and to me and
helped us to feel at home. For my dear husband,
having the continuity of staff has been an
imperative. As he is no longer in my family’s full
time care, and his ability to communicate has
deteriorated, he seems more vulnerable than ever.
I rely on the familiar team. They have come to know
his needs and have tended to him very well. The job
they do is not just work – they do make a difference
in other people’s lives – including my own. I am still
very involved and like to help him shower and dress
and sometimes put him in bed, pray with him and
hold his hand while he drifts off to sleep.
As I have got to know the team better, I have gained
more confidence in leaving him in their care. I have
even started to make a routine for myself so that
I can attend to our own household.”
Smiles and shared activities mean a lot
Older age can be a lonely time for some people
and our aged care services do their best to ensure
everyone is included. This expression of gratitude
from a client shows just how important our
connected communities can be.
“Thank you for saving my life. I had been staying
at home and slipping into a deep depression, and
was afraid I was losing my memory. About a month
ago I picked up your newsletter and read about the
activities that were happening at Barcoo Living.
So I made the effort to enquire about the chair
aerobics and the bus excursions. The staff have
been absolutely wonderful to me and greet me
every day as if I am very special – they are very
welcoming. I now have something to look forward
to in my life.”
Resident Gwen Green explaining the importance of the items in her memory box to her Key Worker Terri-Lee Mills.
* Fictional name to protect the client’s identity.
Churches of Christ in Queensland Annual Report 201050
Religion that God our Father accepts as pure and faultless is this: to look after orphans and widows in their distress and to keep oneself from being polluted by the world.
James 1:27”“
51
PEOPLE AND PERFORMANCE DIVISION
The groups within this division provide support services with a focus on enabling people (staff, volunteers, pastoral carers, and pastoral care recipients) to achieve their God given potential, and to work with and through people to achieve optimal organisational performance. The groups include Workforce Services; Pastoral Care; Information Services; Technology; and Risk, Quality and Internal Audit.
Over the 2009/10 year our division was restructured
to ensure support services addressed the needs of the
services provided by the whole organisation.
During this year of expansion and change, Churches of
Christ in Queensland demonstrated its commitment to
its people by approving additional Workforce Services
staff who will work alongside managers and employees
in our largest service groups of Child, Youth and Family
Care, and Aged Care.
The Workforce Services team, the organisation’s human
resources department, had to manage significant staffing
changes during the past year. Most of these arose from the
organisational restructuring.
The changes inevitably caused some anxiety and a number
of staff were acting in roles while we tried to recruit suitable
longer-term candidates. In early 2009/10, Care Training
and Consulting (the Registered Training Organisation) was
moved to Aged Care and this also created staffing changes.
Workforces ServicesThe Workforce Services team managed the challenges
of the year through a firm grounding in values and the
dedication of staff members.
Our key achievements
• A research project was conducted with
Queensland University of Technology (QUT) to
explore the organisation’s work/life balance culture.
The results were positive and showed our attitudes
and work-life balance culture scores compare favourably
to other organisations.
• We negotiated certified agreements, reviewed all
conditions of employment and improved working
conditions with benefits that include:
— improved maternity leave
— extended annual leave (from four to five weeks)
— access to grandparenting leave
— the ability to cash out and purchase leave.
• We developed a comprehensive online orientation
package to educate all new staff about the organisation
and its policies and procedures including information
on acceptable behaviour, harassment and sex-based
harassment.
• A new structure for Workforce Services was proposed
and is in the process of implementation. The new
structure adds additional staff to our team, including
extra people in workplace, health and safety. This will
give us greater capacity to partner with services to help
educate managers on human resource policy and core
people management issues.
• In March 2010, Workforce Services participated in
the ‘Reinvent Your Career Expo’. The expo was a
great opportunity for staff to engage first-hand with
prospective employees looking to change or enhance
their careers. Eighty-eight people provided their contact
details and information about the kind of roles in our
organisation that would interest them.
Churches of Christ in Queensland Annual Report 2009/1052
Our challenges
• The new structure requires a number of the Workforce
Services team to be embedded in other divisions.
While this creates new collaborative opportunities,
it also changes reporting lines and puts new emphasis
on the need for strong relationships between the
workforce function managers and operational managers.
• We need to continually review recruitment and retention
processes to ensure that we are maximising the talent
pool, appropriately orientating and training staff
for their unique work challenges, enabling staff to
participate in decision making and making them feel
valued. This will be a particular focus in 2010/11.
• We continue to feel external pressures associated
with government policy, competition for staff and
skill shortages. We must ensure we align our internal
processes to respond to the external environment.
Looking forward
• We will launch further structured management training
initiatives and a new staff orientation program.
• We will develop a core leadership program for
managers and staff. This structured program will
have avenues for participants to access relevant,
post graduate qualifications.
• Our work-life balance culture will continue to be
important and we will hold further focus groups across
the organisation, in conjunction with The Queensland
University of Technology, to better understand how we
can drive and support this culture.
• Every service will be supported to develop
management succession plans and we will work
with them to introduce the necessary mentoring
and coaching programs.
• We will launch a new corporate wellness program
focused on supporting staff, preventing injuries and
providing real opportunities for injured staff to access
improved return-to-work arrangements and medical
support. This package will build on our existing
employee health benefits programs.
• Our recently introduced Human Resource Information
System will continue to improve reporting in many facets
of staff management, which will enable us to develop
more strategic workforce planning initiatives.
• We will attend the National Career and Employment
Expo to speak to a broader audience about the
opportunities and benefits Churches of Christ in
Queensland can provide.
Staff Work-Life Balance Survey results
At the end of 2009, Workforce Services undertook
a research survey as a joint project with Queensland
University of Technology to better understand
work-life balance and how well we are performing
as an organisation.
Work-life balance initiatives are designed to
actively support employees in balancing their work
and personal lives in order to manage lifestyle
commitments, including family responsibilities,
sport, study and community involvement.
These initiatives can also create benefits for the
organisation, including helping to retain valuable
employees, reducing staff turnover, reducing
absenteeism and illness, and attracting new staff
in a competitive market.
Overall, the results were positive with most
dimensions scoring acceptably and all major
groups of employees showing positive attitudes.
Satisfaction and commitment scores were
good (when compared to average scores on
these attitudes across other organisations).
However, the survey also highlighted areas
where we can improve outcomes.
Churches of Christ Care staff perceive there is
a reasonably high level of support for work-life
balance, with managers scoring best for providing
that support (compared with co-workers or the
organisation as a whole). However, staff still
perceive that there may be negative consequences
from co-workers or for their career, if they use work-
life balance arrangements; this is a factor for the
organisation to address.
Workforce Services will use the detailed results
to further tailor work-life balance initiatives and
to continue to educate the organisation on the
importance of valuing staff and helping them
to balance their work and other commitments.
53
Service Casual staffPermanent
part-time staff Full-time staff Total staff
Early Childhood Services 115 180 25 320
Child Protection Services 178 117 105 400
Housing 5 12 26 43
Retirement Living 42 9 51
Aged Care 344 1503 129 1976
Pastoral Care 8 3 11
Support Services 5 16 85 106
Total Numbers 647 1878 382 2907
Years of service
30 years of service
James Burgess Maintenance Officer Crows Nest Care Services
Annette Ramage Laundry Operator Nubeena Aged Care Services
25 years of service
Lurline Williams Registered Nurse Lady Small Haven Aged Care Services
Judith Dalton Registered Nurse Gracehaven Aged Care Services
Jennifer VincentEnvironmental Services Worker
Golden Age Aged Care Services
Bernardine Wood Enrolled Nurse Bribie Island Aged Care Services
20 years of service
Patricia Wright Enrolled Nurse Fassifern Aged Care Services
Robyn Groundwater Occupational Therapist Fassifern Aged Care Services
Barbara Heath Quality Coordinator Moonah Park Aged Care Services
Faye Ward Personal Care Worker Golden Age Aged Care Services
Christopher Meehan Assistant Nurse Gracehaven Aged Care Services
Kerry Fitzgerald Endorsed Enrolled Nurse Fair Haven Maryborough Aged Care Services
Churches of Christ in Queensland Annual Report 2009/1054
20 years of service
Nirmalie De Silva Child Care Provider Centenary Family Day Care
Beverly Dwyer Child Care Provider Chinchilla Family Day Care
Fiona Manitzky Enrolled Nurse Gracehaven Aged Care Services
15 years of service
Geraldeen Considine Service Support Manager Aged Care Western Region Office
Rita Stephens Assistant Nurse Brig-O-Doon Aged Care Services
Florence Rowe Assistant Nurse Clive Burdeu Aged Care Services
Mary Woods Enrolled Nurse Crows Nest Care Services
Dianne Briskey Administration Officer Crows Nest Care Services
Janelle Hine Kitchen Hand Crows Nest Care Services
Lynette Craswell Assistant Nurse Crows Nest Care Services
Jane Carter Operations Manager Early Childhood Services
Diane Walter Laundry OperatorFair Haven Maryborough Aged Care Services
Maree Ruhland Assistant Nurse Fassifern Aged Care Services
Annette Maguire Personal Care Worker Fassifern Aged Care Services
Rosemary Lotz Personal Care Worker Fassifern Aged Care Services
Leanne Pennell Registered Nurse Fassifern Aged Care Services
Pamela Kelly Personal Care Worker Fassifern Aged Care Services
Michelle WhalleyEarly Childhood Care Coordinator
Maryborough Family Day Care
Noelene Godbee Personal Care Worker NuMylo Aged Care Facility
Janelle Zerbst Child Care Provider Chinchilla Family Day Care
Neela Paramendiran Child Care Provider Centenary Family Day Care
10 years of service
Kendall WebbEarly Childhood Care Group Leader
Alexandra Hills Early Childhood Centre
Louise Ridgeway Assistant Nurse Bribie Island Aged Care Services
Christopher Petersen Maintenance Officer Bribie Island Aged Care Services
Jorge Rojo Assistant Nurse Bribie Island Aged Care Services
Naomi Bolland Personal Care Worker Bribie Island Community Care Program
Thomas Smith Maintenance Officer Brig-O-Doon Aged Care Services
Denise Alick Enrolled Nurse Buckingham Gardens Aged Care Services
Susan Phillips Assistant Nurse Crows Nest Care Services
Anne Chandler Registered Nurse Crows Nest Care Services
Kymm Smoothy Enrolled Nurse Crows Nest Care Services
Tui Harrison Endorsed Enrolled Nurse Fair Haven Hervey Bay Aged Care Services
Cherylee Baker Clinical Nurse Fair Haven Hervey Bay Aged Care Services
Anna-Maria Baker Personal Care Worker Fair Haven Hervey Bay Aged Care Services
Kim Carter Lifestyle Therapist Fair Haven Hervey Bay Aged Care Services
Lorraine Link Enrolled Nurse Fair Haven Hervey Bay Aged Care Services
55
10 years of service
Marilyn Henningsen Personal Care Worker Fair Haven Hervey Bay Aged Care Services
Joy Finlay Service Coordinator Fair Haven Hervey Bay Community Care Program
Susan Benson Assistant Nurse Fair Haven Maryborough Aged Care Services
Monica Ogden Kitchen Hand Fair Haven Maryborough Aged Care Services
Elena Christian Enrolled Nurse Fair Haven Maryborough Aged Care Services
Janice Elizabeth Ferguson Personal Care Worker Fair Haven Maryborough Aged Care Services
Cheryl Daniels Assistant Nurse Fair Haven Maryborough Aged Care Services
Warren James Honeyman Gardener Fassifern Aged Care Services
Kim Culley Personal Care Worker Fassifern Aged Care Services
Bernadette Kerwin Personal Care Worker Fassifern Aged Care Services
Sandra Masters Personal Care Worker Golden Age Aged Care Services
Marilyn Roberts Personal Care Worker Gold Coast Community Care Program
Elizabeth Hutchinson Community Care Manager Gold Coast Community Care Program
Fiona Manitzky Enrolled Nurse Gracehaven Aged Care Services
Jason BrownHome Assist Secure Project Coordinator
Redcliffe Home Assist Secure
Jennifer GreenawayHome Assist Secure Project Coordinator
South West Home Assist Secure
Judy Filmer Personal Care Worker Homesteads Aged Care Services
Michelle Lamb Assistant Nurse Lady Small Haven Aged Care Services
Louella Jones Personal Care Worker Marana Gardens Aged Care Services
Sharon Easton Personal Care Worker Moonah Park Aged Care Services
Catherine Kennedy Early Childhood Director North Buderim Early Childhood Centre
Carol Marquart Endorsed Enrolled Nurse Nubeena Aged Care Services
Annette Curtis Kitchen Hand Nubeena Aged Care Services
Rita Mcinnerney Personal Care Worker NuMylo Aged Care Facility
Olanie Hoerler Cook Warrawee Aged Care Services
Debra Hoath Child Care Provider Chinchilla Family Day Care
Linda Smith Child Care Provider Chinchilla Family Day Care
Palpasa Singh Child Care Provider Centenary Family Day Care
Jacqueline Mossman Child Care Provider Centenary Family Day Care
Churches of Christ in Queensland Annual Report 2009/1056
Awards for excellence in service
Gwen Hooper – Care Coordinator, Yapunyah Lodge
Gwen has been the Care Coordinator at Yapunyah Lodge in Cunnamulla for a number
of years. Her role is highly ‘hands on’ and she therefore has to juggle direct caring
responsibilities with management and administration tasks. Gwen completes her role
successfully while remaining positive despite the demands of her position. Gwen has
capably managed visits by the accreditation agency and all have been successful without
any risk of non-compliance.
Sonya Lew – Clinical Coordinator, Clive Burdeu Aged Care Services
Sonya Lew is very patient with the residents and advocates on their behalf and ensures
that their needs are met both clinically and emotionally where possible. Sonya is constantly
seeking external assistance to give our residents greater choice and better quality of life.
She has simplified the nurses working systems to ensure they are able to meet the demands
of their role.
Sophia Adams – Regional Care Manager, Aged Care Northern Region
Sophia has managed insurmountable challenges with achieving and maintaining compliance
at three northern region aged care facilities. Sophia has worked arduously to enhance good
practices at the services and has provided the staff with guidance and direction to achieve
benefits for the residents. Sophia has overcome many obstacles to make improvements in
practices, accountability, and leadership in our services.
Jo Commins – Clinical Nurse, Aged Care
In 2007, Jo resigned from her role as Director of Nursing and Care Services of Fair Haven
Maryborough Aged Care Services. Following some leave, Jo was engaged to return as
a part-time Clinical Nurse. Jo worked tirelessly to ensure that residents’ care was optimal
and that the clinical documentation complied with our Care Management System.
Jo has also provided support to other services through clinical care for residents and
supervision for staff.
Sue Stephens – Service Manager, Centenary Family Day Care
Sue has demonstrated innovative approaches to representing and advertising the
service, and offers support of new ideas, and handles all issues with the utmost
integrity and professionalism. Sue is an effective leader and listens to staff and acts
upon suggestions, fostering a cohesive team environment where staff feel empowered
and valued.
David Guest – Regional Asset Maintenance Manager, Southern Region
David has a ‘can do’ attitude and doesn’t hesitate to help out the residents. He has a great
belief in team work and shows great passion for what he does. He works side-by-side
with his team and does not expect them to do anything that he would not do himself. His
expertise in his field is clearly displayed in his dealings with the service providers, and his
ability to negotiate is evidenced by the outcomes in terms of prices and service standards
the region receives.
57
Our volunteersVolunteers are a vital and highly valued part of our
community care services. While our volunteers give their
time so generously, we work hard to provide a positive
experience for them. We are also continuing to introduce
initiatives that improve the recruitment of volunteers and
the management of the volunteer program for the benefit
of clients, staff and the volunteers themselves.
Highlights of the year
• Certificates of Appreciation were presented to
volunteers across all services during National
Volunteer Week 2010.
• ‘Years of Service’ awards were presented
to volunteers during the same week.
• We set up a new volunteer program in the
Sunshine Coast Community Care Program.
Our key achievements
• Our volunteer numbers increased from 648
in June 2009 to 740 in June 2010.
• We continued to provide training and support
for our Volunteer Coordinators and services.
• We continued to promote Churches of Care’s volunteer
programs and undertook initiatives to align ourselves
with best practice in volunteer management.
• We audited the volunteer database to ensure current
volunteer details are accurate and to capture unreported
volunteer resignations.
Our challenges
• We need significant resources to provide specialist
support to Volunteer Coordinators and services so
they can be effective in recruiting, selecting and
placing volunteers.
• Our training and support programs must be continually
monitored and frequently updated to provide both
relevant guidance for different services and flexibility
for different volunteer placements.
• We always endeavour to retain our valuable volunteers,
which require initiatives to ensure they are motivated,
confident and happy with their activities.
Volunteer management
A permanent State Volunteer Coordinator has been
recruited and is providing specialist support to
Volunteer Coordinators and services. The State
Volunteer Coordinator also provides on-site training
and support to Volunteer Coordinators and holds
regular Volunteer Coordinator Network meetings
to identify more challenging and skilled roles
for volunteers.
We will continue to develop a protocol of support
visits and on-site auditing across all sites to ensure
all paperwork is current and Volunteer Coordinators
are adequately trained in volunteer management.
Services also receive support to establish or
expand their volunteer services as required and
we are developing a standard format and consistent
approach to volunteer recruitment advertising.
Looking forward
• We will continue to work on achieving better integration
of our paid and unpaid workforce to meet the needs of
clients, staff and volunteers.
• We will identify new areas in the broader organisation
of Churches of Christ in Queensland where volunteers
can add value to the ministries.
• In 2010/11 the needs for volunteers in our Early
Childhood Services will be a special focus.
Number of registered volunteers
Early Childhood Services 5
Child Protection Services 1
Housing 0
Retirement Living 29
Residential Aged Care 542
Pastoral Care 134
Support Services 7
Visiting Clergy 22
Total 740
Volunteers from Fassifern Aged Care Services enjoyed their luncheon for National Volunteer Week.
Churches of Christ in Queensland Annual Report 2009/1058
Number of volunteers by functional area
Administration 9
Maintenance/gardening 13
Lifestyle activity care support 13
Entertainment 53
Pastoral care 52
Pastoral visitor 50
Activities assistant 415
Other 135
Total 740
Visiting Clergy 113 (not included in above numbers)
Thank you to all our volunteers for your invaluable
work during the past year – your generous
help makes a real difference in the lives of
so many people.
Pastoral CarePastoral care is an integral element of the Churches of
Christ Care services, helping people at all stages of life
to manage their challenges and providing a high level
of emotional support and spiritual care.
Highlights of the year
• A Pastoral Care Pilot was conducted in four affordable
housing services with very encouraging results.
We also established our first Pastoral Care Pilot
in a Care Pathways residential facility.
• We introduced a new staffing model incorporating
both ministry and training teams.
• New pastoral care supervision groups were introduced
in Bundaberg, Ipswich and at the Gold Coast.
• We established a memorandum of understanding with
Care Training and Consulting to offer competency-based,
pastoral care training.
• We signed a licensing agreement with the Uniting
Church in Queensland to share our pastoral care
training materials.
Our key achievements
• We developed our Queensland recognised Certificate IV
in Pastoral Ministry to create a nationally accredited
Certificate IV in Pastoral Care qualification.
• We have modified a full suite of competency-based
learning products and commenced development of tools
to process requests for recognised prior learning.
• The adoption of a new pastoral care database allows
us to achieve comprehensive record keeping.
Our challenges
• The demand for pastoral care is increasing and we will
need to source more qualified volunteers to meet the
new needs, particularly in our Early Childhood, Care
Pathways, and Care Housing services.
Looking forward
• In addition to extending pastoral care to more Churches
of Christ Care services, we will also undertake the major
project of facilitating the development of pastoral care
resources in every Church of Christ in Queensland.
Not just a roof over their heads
Our Pastoral Care team ran a pilot program
in a number of our housing developments in
Brisbane to help develop a sense of community
and to support tenants, many of whom face a
number of challenges.
The Pastoral Care Coordinator for the Northern
Region, Murray Thomson, gradually built
relationships with tenants through holding sausage
sizzles or coffee meetings in the communal areas.
Building on these initial activities, Murray extended
a supporting hand to a number of residents,
including one with a terminal illness and one whose
partner had recently passed away. He also referred
residents who have experienced abuse as children,
for counselling. His guidance empowered a number
of residents financially by helping them explore
lower-cost alternatives such as accessing low-cost
food at a number of church-run food banks in the
Brisbane region.
We hope this pilot program will pave the way for
the local church to engage in these communities,
not to run church services but to help people heal
and rebuild their lives.
59
Technology, Information Services and Risk, Quality and Internal AuditChurches of Christ Care’s community services rely on
high-quality support services from the State Office.
Our systems and processes are continually being refined
and updated to respond to evolving needs and to make
the most of new opportunities created by technology.
In 2009/10, our teams maintained a high level of ongoing
processing and developed new initiatives to contribute
to even higher service standards.
Our key achievements
• We made major modifications to the Care Pathways
database transforming it into an immediate and
responsive tool.
• We developed new software applications to refine a
number of the databases throughout the organisation,
including the insurance database, pastoral care
database and critical incidents database.
• The Information Services team, in consultation with
the organisational business units, completed the
development of their Strategic Plan for 2009-2011.
During the year they began implementing the strategy
through a number of major projects including:
— Care Pathways Information Management System,
where we completed the design phase using best-
practice design methodology
— Customer Relationship Management Pilot, which
had very good uptake from the Communication
& Marketing and Retirement Village services
— Housing Application Replacement
— Aged Care Clinical Management System
(pre-planning)
— Long Day Care Business Intelligence/Data Warehouse
Pilot, which was a great success with all sites using
this decision-making tool to manage their room
use, staff costs and debtor information. This tool
has helped to manage service costs and achieved
positive financial improvements for some services
during the year.
• The Internal Audit and Risk and Quality teams merged to
form the Risk, Quality and Internal Audit unit, based at
the State Office and a Group Manager was recruited.
• A comprehensive review of the Governance Management
Application was undertaken to seek key internal
stakeholder feedback on overall system functionality.
• Assistance was provided to the Retirement Living team
to complete their third yearly care system review.
The Retirement Living Quality Practice Group also
gave additional time and effort to ensure that their
whole document suite was reviewed and appropriate
staff training provided.
Our challenges
• We need to deploy a modern Wide Area Network that
caters for our business requirements for the transfer
of data, voice and video over the next three years.
• Our Microsoft licensing costs will increase as a result of
changes to the definitions of organisations that qualify
for discounted licenses.
Looking forward
• All units will assess how to best serve the wider
Churches of Christ in Queensland organisation.
• The Governance Management Application will be
further developed to improve usability and function.
• We will upgrade SharePoint, our intranet site.
• Our new Citrix farm will increase storage and processing
time and we will improve network speeds through the
Wide Area Network upgrade.
• Video conferencing will be introduced at specific service
locations to improve communications and support to
care services.
• We will continue to work on strategic projects to improve
organisational outcomes and efficiency in the areas of:
— Performance Management Reporting
— Care Pathways and Housing projects
— Customer relations.
• The new Risk, Quality and Internal Audit unit will
change the audit focus from being solely ‘compliance
based’ to include a ‘risk based’ focus. The current
Risk Management Framework will also be reviewed
and revised to better accommodate the new
organisational structure.
Supporting services in more ways
Jacque Ferguson (Senior Quality Advisor) and
Michelle Resnikoff (Quality Support Officer)
represented the Risk, Quality and Internal Audit team
in the organisation’s Anti-Poverty Week Food Bank
Challenge. Their tireless efforts resulted in the collection
of over 200 donated food items, which were distributed
to families in need in Churches of Christ Care’s affordable
housing services. Jacque and Michelle were the overall
winners of this annual challenge, which they have won
for the past two years.
Grant Weaver
Director People & Performance
Churches of Christ in Queensland Annual Report 2009/1060
PROPERTY & DEVELOPMENT DIVISION
The 2009/10 year has been a busy and satisfying one with major new and extended facilities completed for many of our services. The organisational restructure has also given us a broader scope and the opportunity for closer collaborations between Churches of Christ Care services and Churches of Christ in Queensland.
Highlights and key achievements
• We completed a $14m refurbishment program for
Bribie Island Aged Care Services, which was
officially opened by the former Minister for Health and
Ageing Justine Elliot. The program of major changes and
improvements has been continuing over several years
without closing the facility. We thank the residents and
staff for their patience during the construction.
• We completed a new $13.5m, 61-bed high and low
care extension at Moonah Park Aged Care Services.
The extension includes a new activities area, cafe
and administration area and centralises the kitchen
and laundry services. Councillor for Enoggera
Mr Andrew Wines officially opened the new extension.
• We obtained $87m in Nation Building Economic
Stimulus Plan funding for development of
affordable housing.
• We completed 35 units of one and two-bedroom,
affordable housing accommodation at two separate
Gold Coast sites. The $6m development welcomed
new residents in July 2009 and was officially opened
by Premier Anna Bligh in October 2009.
• We completed 35 units of one-bedroom and studio
apartment affordable housing accommodation at
Spring Hill for $7.4m. Residents took up occupancy
in January 2010.
• We began construction of four affordable housing
projects on new sites at Labrador, Southport, Booval
and Caloundra. The projects are worth over $50m and
will supply 170 units of accommodation. The units will
be available progressively up to May 2011.
• We also started construction of two further affordable
housing projects, which will be developed on existing
Churches of Christ facilities. A $12m construction of 49
units commenced at Moonah Park Aged Care Services at
Mitchelton and a $22.4m construction of 87 units began
at Bribie Island.
• Two new development managers joined our team to assist
in the delivery of the six affordable housing projects.
• Our development team relocated from four separate
offices to a single location at State Office. This has
achieved significant improvements in communication,
co-operation and information sharing.
• We developed a 10-year capital works expenditure
program to support future delivery of our allocated aged
care places; and delivered a $22m capital development
program in accordance with organisational objectives
and operational needs.
• We developed and successfully tested new financial
modelling software that will combine with our existing
project modelling to provide an integrated and
comprehensive understanding of project opportunities.
Cutting the cake at the Bribie Island Aged Care Services refurbishment opening: Former Minister for Ageing Justine Elliot, former Federal Member for Longman Jon Sullivan, former Acting Executive Director Peter Cranna, Aged Care General Manager Jeanette Evans.
61
Our challenges
• Delivering $87m in projects for the Nation Building
Economic Stimulus Plan to meet very tight completion
timelines is a significant but welcome challenge.
• We must continue to identify and source further
opportunities for expanding the organisation’s services
and to prioritise finite capital resources to projects
that optimise service delivery and achievement of
the organisation’s objectives and strategies.
• We need to integrate data from a variety of sources
to create an effective, unified property database for
all property interests so we have a single validated
source of information on which we can base our
strategic planning.
• As a result of the organisational changes, it is important
for us to identify opportunities for integration and
collocation of all care services and churches to
optimise synergies.
Looking forward
• Construction of Sanctuary Park Stage 3 is programmed
to commence in September 2010 with approved
expenditure of $9m to build the final 36 units in this
welcoming retirement community.
• We will develop 14 independent living units at
Moonah Park, Mitchelton. Construction costs are
estimated to be $4.5m and completion is due in June
2011. This project will be part of a major, master planned
redevelopment of the Moonah Park facility to integrate
our affordable housing, aged care and retirement village
and to further improve car parking and traffic flows.
• We will also invest $2.4m to convert and expand existing
facilities at Moonah Park to create a dementia-specific
centre of excellence.
• We will complete and commission 170 units of affordable
housing accommodation before the end of the 2010/11
financial year.
• Expansion of the Raceview Community Early Childhood
Centre from 49 to 75 places will meet increased demand
in the area. Works are programmed to begin over the
Christmas school holidays.
• We will continue to work with the developer on the
design and approval stages of our Kenmore State
Office redevelopment – approval is expected during
the 2010/11 financial year.
• We will continue to support the service divisions and
churches in their property decisions and in their plans
to extend services to more people in need.
David Milligan
Director Property & Development
Donning the hardhats for the launch of the Labrador affordable housing development.
Director Property & Development David Milligan, Federal Member for Blair Shayne Neumann and former General Manager Child, Youth & Family Care Ros Mulley at the project launch of the Booval housing development.
5,000,000
10,000,000
15,000,000
20,000,000
25,000,000
30,000,000
Financial Year
07/08 FY Expenditure 08/09 FY Expenditure
09/10 FY Expenditure 10/11 FY Expenditure
The graph shows the growth in capital expenditure 07/08 to current
projection for 10/11.
Churches of Christ in Queensland Annual Report 201062
COMMUNICATIONS & MARKETING
The Communications and Marketing Group supports the organisation through a wide range of activities including government relations, fundraising, events, media management, production of publications, advertising, web development, marketing, and communications ensuring staff in many locations are regularly updated on all relevant issues and organisational initiatives.
Marketing and Communications
Highlights and key achievements
• We promoted our services through the media by
preparing articles about key events and achievements;
185 articles that mentioned a Churches of Christ Care
service appeared in the media – a slight increase on
the previous year.
• The Communications and Marketing Group helped
coordinate a number of events during the year.
These included the project launch for three new
housing developments in Labrador, Southport and
Booval and the following openings:
— New wing at Barcoo Living Multi Purpose Service
in Blackall
— Veridian and Indigo Apartments at Labrador
— New two-storey building at Moonah Park Aged
Care Services
— Bribie Island Aged Care Services refurbishment
— Community Care Programs Gold Coast building
— Sienna and Cyan Apartments in Spring Hill
— Care Pathways new Yatala office.
• We attended a number of events and conferences to help
increase awareness of our services and to represent care
services and support divisions. Displays were set up at
each event and promotional materials were given out to
attendees. Events included:
— Seniors Health & Lifestyle Expo, Broadbeach
— Seasons Conference, Toowoomba
— The Healthy Ageing & Lifestyle Expo, Sunshine Coast
— Queensland Foster Care Conference, Caloundra
— Seniors Health & Lifestyle Expo, Coolangatta
— The Positive Ageing Journey, Ascot
— Challenging Silence Conference, Brisbane
— Seniors Health & Lifestyle Expo, Runaway Bay
— Reinvent your Career Expo, Brisbane
— Minsters’ & Leaders’ Refresher, Hope Island.
• Our partnerships with government are vital to
the success of our services and we continued to
build relationships with key members of all levels
of government. We thank the many government
representatives who have contributed to what we
have been able to achieve and would especially like to
mention the following people who made time in their
busy schedules to attend some of our milestone events.
— Premier Anna Bligh
— Federal Minister for Ageing Justine Elliot
— Federal Member for Flynn Chris Trevor
— Federal Member for Longman Jon Sullivan
— Federal Member for Blair Shayne Neumann
— State Minister for Child Safety and Minister
for Sport Phil Reeves
— State Minister for Community Services and
Housing and Minister for Women Karen Struthers
— State Member for Woodridge Desley Scott
— State Member for Albert Margaret Keech
— State Member for Brisbane Central Grace Grace
— State Member for Gregory Vaughan Johnson
— State Member for Broadwater Peta-Kaye Croft
— State Member for Everton Murray Watt
— State Member for Mount Isa Betty Kiernan
63
— State Member for Southport Peter Lawlor
— Blackall-Tambo Regional Council Mayor Jan Ross
— Brisbane City Council – Councillor for
Enoggera Andrew Wines
— Brisbane City Council – Councillor for
Central Ward David Hinchliffe
— Toowoomba Regional Council –
Councillor Ros Scotney.
• We reviewed our marketing strategy and promotional
materials for our aged care services. This project
included external research and focus groups with our
current and potential aged care clients. Factors that
influence their decisions on community care or entering
a retirement village or residential aged care facility
were identified in the focus groups. The improved
understanding of our brand and target audiences will
underpin a new marketing strategy to be rolled out in
the second half of 2010.
• Working closely with the Retirement Living team,
we sold all Stage 2 units at Sanctuary Park Retirement
Community. Sales and marketing strategies included
a review of the sales processes, resources and
marketing materials. Our marketing tools included
the development of a sales pack which clearly
communicated the key features and benefits of the
village including the community care and other services
available to new residents. Our dedicated website
has also proven to be a valuable marketing tool with
increased numbers of downloads and visitors to the site,
generating an increased number of enquiries.
• We sponsored the annual Lord Mayor’s Carols in the
City event in Brisbane for the first time. This was a great
opportunity to support a valuable community event
while promoting our services to a wider audience.
Our sponsorship also included the production of
a CD of Christmas carols to be produced, which was
available throughout Queensland with a token in the
Sunday Mail newspaper.
• We developed a new monthly newsletter and other tools
to communicate with churches as part of our broader
communication strategy.
• We have reduced the costs of design and printing
by introducing design software that allows the
Communications and Marketing team to produce many
publications in-house. Our in-house, short-run printing
facilities also achieved lower cost print options; and our
negotiated not-for-profit rates with publications helped
control our advertising spend for care services.
• Churches of Christ Care’s 2008/09 Annual Report was
recognised with a Silver award in the 2010 Australasian
Reporting Awards. The awards recognise organisations
who present accurate, transparent and relevant
information to their stakeholders.
• We commenced redevelopment of corporate websites
and the Care Pathways website and updated their
appearance to incorporate the new integrated
branding. The new websites will incorporate
e-marketing features, more effective search
facilities and web statistics reporting.
• Improved online facilities enabled us to develop
a very successful early childhood marketing campaign.
The Churches of Christ Care Early Childhood Services
Recipe Booklet campaign generated over 75,000 visits
to the website.
• We developed new branding and marketing materials for
Churches of Christ in Queensland including letterhead,
business cards, templates and other stationery items.
The new materials give a distinct look to Churches of
Christ in Queensland and will help continue to raise
awareness of the organisation, and the churches and
services that we operate in the community.
Opening the new wing at Barcoo Living Multi Purpose Service in Blackall: Owen Stockwell, Federal Member for Flynn Chris Trevor, former Minister for Ageing Justine Elliot and former Acting Executive Director Peter Cranna.
Former Minister for Ageing Justine Elliot and Service Manager Bernice Leek at the Barcoo Living opening.
Churches of Christ in Queensland Annual Report 2009/1064
Branding and logo development
With our organisational restructure, our branding and logos will reflect the closer relationship between
Churches of Christ in Queensland and Churches of Christ Care services. Our latest websites already feature design
concepts that link and align the two facets of the broader organisation. This process will continue in further website
developments and in new promotional material produced for our other services in the year ahead.
Figure 1: Churches of Christ in Queensland website was re-developed
in line with the rebrand.
Figure 2: Churches of Christ in Queensland new branding.
Our challenges
• The organisational restructure will call for us to support
a larger organisation with additional objectives and
operating units. It will also have many implications
for aligning and updating all printed and electronic
communication tools. We will need to assess the scope
of the services we can offer to individual churches and to
determine how best we can meet the churches’ needs.
• Achieving effective marketing and communications
within the minimum realistic budget is always a
challenge for non-for-profit organisations but this
challenge has been intensified by the recent economic
climate. We must continue to allocate our advertising
and marketing spending carefully – and to monitor and
measure the results to ensure the best return for
our investment.
Looking forward
• We will implement our new aged care marketing
strategy in 2010/11, building on the research and focus
group activities completed in 2009/10. This will entail
developing new branding materials including brochures,
posters and advertising templates.
• We will continue our review of all Churches of Christ in
Queensland websites to align branding with the parent
organisation and to integrate the functioning of all sites,
giving them the same content management system
and shared tools, such as news feeds syndicated
between sites.
• Centenary Development Foundation (CDF), the financial
services arm of the Churches of Christ in Queensland,
offers a range of savings, investment and term deposit
accounts for local churches, ministries and individuals.
The Marketing & Communications Group will now
be responsible for developing and implementing a
marketing strategy for CDF to encourage growth in
new and existing markets.
• In 2010/11 we will provide strategic marketing and
communications help to support the growth in Care
Pathways and early childhood services. This will include
running an extensive foster carer recruitment campaign,
backed by extended placement budgets.
• We will complete the sales phase of Sanctuary Park
Retirement Community Stage 2 and will commence
planning for Stage 3.
• We will continue to integrate church communications
and marketing into our project plans in our first full year
with group responsibility, exploring the best ways to
support and collaborate with the churches.
65
Fundraising
Highlights and key achievements
• Our fundraising programs grew in 2009/10 with the
generous support of many continuing donors and
partners as well as new supporters. Our fundraising
events and campaigns continued to create a vital lifeline
of funds for the many aspects of our work that are not
covered by government funding or service fees.
• Our bequest program grew with 13 further people
advising us that they are leaving a gift to Churches
of Christ Care in their Will. During the year, we
gratefully acknowledged a substantial bequest
from a former resident of Gracehaven Aged Care
Services, Eileen Vasina.
• Many not-for-profit organisations have been affected
by the recent global financial environment but Churches
of Christ Care recorded a modest growth in the average
donation received in 2009/10. We appreciate our
supporters who have continued to give whenever
they can.
• We continue to develop our donations and fundraising
programs and work towards better recognition of
our supporters.
• Support from our corporate partners continued to grow.
We would like to extend a special thank you to the
following for their continued support:
— Tract Consultants
— S Central Pty Ltd
— Care Works
— Kell & Rigby
— John Gaskell Planning and Consultants
— Kimberly Clark Australia
— Fox & Thomas Solicitors
— CPX Printing
— Jolt Studio
— Tunstall Australasia
— Bunzl Outsourcing Services
— iSoft
• The Care Corporate Networking Breakfasts were a
success with over 150 people attending each of the
two breakfasts held in November and May. We thank
Tunstall and Bunzl for their sponsorship of these two
events in 2009/10 and support of the breakfasts.
• We received grants from trusts and foundations for a
number of our services during 2009/10. We would like
to thank the following organisations and agencies for
their generous support:
— Dept of Communities, Seniors Week Committee
for providing grants to our Clive Burdeu Aged Care
Services and South West Healthy Ageing Program.
— Dept of Communities, Foster Kinship and Carer
Week Committee for providing grants to our Care
Pathways services in Bundaberg, Mackay, Mount Isa,
Townsville and Brisbane South West.
— Dept of Families, Housing, Community services
& Indigenous Affairs, Volunteer Grants 2010 for
providing grants to Gracehaven and Bribie Island
Aged Care Services, and the South West Healthy
Ageing Program.
— Dept of Communities, Child Protection Week
Committee for providing a grant to Care Pathways
South West.
— Foundation for Rural and Regional Renewal
for providing a grant to our St George Community
Early Childhood Centre.
Desley Millwood
Group Manager Communications & Marketing
Our corporate networking breakfasts were a success with over 150 people attending each event. Thanks to our sponsors Tunstall and Bunzl for making them possible.
State Member for Everton Murray Watt with residents at Moonah Park Aged Care Services.
67
FINANCE, INVESTMENT & ASSET MANAGEMENT DIVISION
This new division was formed in March 2010, combining departments from different divisions of Churches of Christ Care and adding Centenary Development Foundation (CDF), which previously reported to its own Board.
All the finance-related units of Churches of Christ in
Queensland are now consolidated in this division and
operate within the following departments:
• Building Management
• Financial Services
• Insurance Services
• Procurement and Fleet
• Centenary Development Foundation
(including Centenary Home Loans)
As a result of the changes, CDF has been confirmed as
the investment/treasury vehicle of the whole organisation.
Its organisational purpose is to generate surpluses to
fund church equipping activities. Under the new structure,
CDF also benefits from being able to more easily tap into
the resources, expertise and systems of the broader
organisation.
Highlights of the year
• The division supported the organisation’s broad-based
improvement in financial performance while also
negotiating significant change management issues
during the year.
• Our Procurement unit undertook an Aged Care Business
Efficiency Review, which sourced in-house hospitality
services and introduced process improvements resulting
in cost savings totalling $400,000.
• The Procurement and Fleet unit responded to a
request for 22 beds and related equipment for aged
care residents being relocated due to the floods at
St George. Well-developed supplier relationships
ensured the beds were delivered and assembled
within three hours. The Procurement and Fleet unit
also contributed significantly to the ‘new home kit’
delivered to the staff member in St George who lost
all her belongings (see story page 34).
• Building Management successfully managed the
capital expenditure budgets for projects in the Aged
Care’s Northern Region for the 2009/2010 financial
year, controlling the expenditure on capital items,
calling quotes, negotiating prices, monitoring work
and determining standards that provided significant
cost savings.
Our key achievements
• We undertook a process review and significant software
changes to accommodate the new legal configuration
of the Churches of Christ in Queensland entity.
• Our financial reporting has consolidated the
return-on-capital methodologies mandated by the
business. As a result, we have achieved financial
performance and process improvements in areas such
as asset management.
• We continued to develop our forecasting and budgeting
toolkits, improving business case support and
budgeting techniques.
• Cash-flow management was again an important focus
and Financial Services was instrumental in maximising
the benefits of sound financial stewardship.
• Procurement arranged the cost-effective upgrading
of nurse call systems across five major facilities.
• The organisation’s fleet reached 315 fleet units.
By electing to manage our own purchase/disposal
process via dealer trades, we saved $68,000 over and
above the special government pricing negotiated.
State Member for Southport Peter Lawlor with former Acting Executive Director Peter Cranna at the project launch of the Southport housing development.
Churches of Christ in Queensland Annual Report 2009/1068
• A policy decision to move to four-cylinder vehicles
was very successfully introduced, with 84 per cent
of the fleet now being four-cylinder vehicles; and the
number of six-cylinder vehicles dropping from 106 to 38.
Twenty-eight per cent of the fuel purchased was ethanol
blended e10, which has environmental benefits.
• Church Insurance minimised premium increases for
insurance coverage. The unit’s expertise in moderating
the insurance needs of the organisation and negotiating
with the insurer helped our care services and churches
to obtain affordable insurance coverage.
• Building management contributed to the success of a
number of construction projects. These included the
extension of Kallangur Community Early Childhood
Centre, the redevelopment of Hervey Bay Family Day
Care buildings and grounds, and the renovation
of Frank Gilson House in Maryborough.
• Taxation advice was provided to a church that allowed
them to extract themselves from a complex situation.
Our challenges
• In the second half of the 2010/11 financial year the
organisation’s Enterprise Resource Planning project
will introduce change in the aged care funding and
billing process areas. Given the impact on the
organisation’s major funding stream, the division
will be required to support these changes with key
resources for a prolonged period.
• The organisation is embarking on strong growth
phases in a number of business streams, notably
housing and child protection. Each of these streams
has unique financial features that will need to be a
focus in the coming year in order to properly manage
organisational risk.
• Cash-flow management and procurement planning
will require additional attention as we move into an
era of major building projects for housing programs
and aged care.
• Building Management’s ongoing challenge is to ensure
the organisation’s buildings meet all changing legislative
requirements. Recent changes in food safety standards
have required significant changes to previously
compliant kitchens.
• In common with other financial institutions, our
investments have suffered as a result of the Global
Financial Crisis and we need perceptive management
to optimise future returns.
• Integrating CDF into the broader Churches of Christ in
Queensland organisation will raise further issues and
opportunities including the possibility of leveraging
State Office property expertise to help churches make
sound property decisions.
Looking forward
• Financial Services has highlighted a number of areas
for further improvements. In particular, budgeting and
reporting processes require development in areas such
as labour costing and benchmarking.
• We plan to scope, design and implement contract
management across the organisation.
• Changes to water pressures supplied by local authorities
require a review of hydrants. Some hydrants may no
longer be necessary and others may need changes to
make them compliant.
• A large number of tenders are due in 2010/11, including
food provision (value over $3m per annum) and the data
network for all of Churches of Christ in Queensland.
• We will continue to create a coherent financial
management framework for the overall Churches of
Christ in Queensland legal entity and to work through
the process and accounting issues. An objective for
2010/11 will be to produce consolidated financial
statements for this entity that comply with all
relevant accounting standards and contribute to
the financial success of the Churches of Christ in
Queensland organisation.
• In 2010/11 CDF will focus on developing relationships
with all Churches of Christ in Queensland churches.
From these relationships we will:
— expand our investor base
— better understand the plans of churches and
provide property advice earlier in the process
— increase loans to churches and other
appropriate organisations
— update the investment strategy so it is relevant to
the changing organisational requirements and the
new broader role of CDF.
Peter Cranna
Director Finance, Investment & Asset Management
69
FINANCIAL OVERVIEW
Transition year
The Constitution of Churches of Christ in Queensland was rewritten and approved at the Annual General Meeting in November 2009.
The primary intent of this change was to have a better focus
on the mission of the organisation as a whole through unity
of care, ministry and support services. As a consequence
all the independent agencies and their respective Board
governance structures were dissolved leading to a unified
structure organised on a divisional basis effective from
1 January 2010.
Despite this structural change, the work required to
move accounting for all Churches of Christ in Queensland
agencies towards using the same software and financial
policies could only be executed for practical reasons
effective from 1 July 2010. Therefore, the financial
statements for the 30 June 2010 have been completed for
each independent agency instead of for Churches of Christ
in Queensland as a whole.
What we have published this yearWhilst independent agency audited financial statements
have been produced this year, they will not be published in
this Annual report format.
In their stead, amalgamated financial information has been
produced and disclosed in the following pages at summary
level. To provide more detail at an amalgamated level, in
our judgement, may mislead some readers of the accounts
as the financial information for Churches of Christ Care
has been produced and audited on a different basis when
compared with the other agencies.
Please note that these amalgamated figures have not been
audited in their own right, however the underlying financial
statements that form the source of the amalgamated
figures have been audited.
If church members wish to view audited financial
statements for any or all of the agencies of Churches of
Christ in Queensland, they are available for download on
Leader Link.
What will we publish next year?Churches of Christ in Queensland will produce a single
set of financial statements that:
• presents the single point of truth regarding Church of
Christ in Queensland financial performance and position
• comply with Australian Accounting Standards
• show comparative information that complies with
Australian Accounting Standards
• are audited by one audit firm
• apply the same financial policies across all divisions
of Churches of Christ in Queensland.
One is really two from a financial viewpointThis section covers a principle that looks easy to understand,
but has complex and wide-reaching implications.
Churches of Christ in Queensland is one legal entity and
will produce a single financial statement in the future.
However the services it conducts are wide ranging and are
subject to external classification regimes, some of which
are defined specifically by tax legislation. In particular
some fit under the Public Benevolent Institution (PBI)
classification and some do not – those services we call
non-PBI services.
PBI services are largely represented by services provided
under the Churches of Christ Care Division, along with some
support services.
The definition of what is a PBI service is technical, but
can be summed up by Churches of Christ Care’s first
object in its Constitution (Annexure 1 to Churches of
Christ in Queensland Constitution) “to provide for the
relief of poverty, sickness, suffering, distress, misfortune,
destitution or helplessness”.
Churches of Christ in Queensland Annual Report 2009/1070
Income statement
The trend in total income for Churches of Christ in
Queensland has been strongly positive reflecting
primarily the organic growth path set by the Churches
of Christ Care Division.
Expansion in aged care services including the addition of
61 beds at Moonah Park Aged Care Services this year and
growth in child, youth and family care services, specifically
in the Care Housing and Care Pathways service streams,
has continued. This growth path in revenue reflects
both the positive reputation established with respective
government agencies and clients, and successful income
protection strategies.
With the growth in revenue has come improvements in
operating profit performance. This has been realised
through a determined approach to cost control balanced
with employee and client expectations. It should be noted
that operating profit excludes individually significant items
of a one off nature that can serve to distort the final profit
figure. Examples of these transactions are major asset
disposals or acquisitions.
Non-PBI services, most of which are conducted for public
good, nevertheless fall outside of the tightly defined
PBI constraints and comprise of former agencies and
operations dealing largely with religious or financial
matters such as:
• Centenary Development Foundation
• Church Equipping Division
(formerly known as Resource Missional Team)
• Services provided by the Council, Board, Executive
Director and Conference Secretariat
(formerly known as Harvest Foundation)
• Historical Committee
• Womens’ Ministry.
So why is this distinction between PBI and non-PBI important?There are a number of reasons including:
• Most funding provided by government has strict
rules regarding its use
• Significant tax advantages are provided to PBI
employees. Loss of this PBI status will result in
significantly larger wages costs each year.
Commentary on the amalgamated financial informationAll of the data represented here is an amalgamation of all
the agencies financial transactions. Consequently there are
some general factors to bear in mind when reviewing each
of the following sections.
Firstly, some of the agencies transact business with other
agencies, for example property rents and insurance costs.
These transactions between agencies can therefore
serve to inflate income or expense data when viewing
the organisation as a whole. Similarly assets or liabilities
between agencies can serve to inflate aggregate assets
and liabilities although can be ignored on a net basis.
Secondly, the scale of the Churches of Christ Care
agency compared to the other agencies inevitably
dominates the trends and scale of the financial data
presented so that the analysis will tend to focus on
Churches of Christ Care exclusively.
Total Revenue – FY2008 to FY2010 ($’000)
Operating Profit – FY2008 to FY2010 ($’000)
105,00007/08
110,000
115,000
140,000
134,000
130,000
125,000
120,000 118,519
130,118
138,970
08/09 09/10
-2,00007/08
0
2,000
10,000
8,000
6,000
4,000
-1,115 227
8,260
08/09 09/10
71
The operating profit trend shown here again reflects the
performance of Churches of Christ Care and in particular the
improvements achieved in aged care and retirement living
operations within the Churches of Christ Care Division.
The net profit trend includes the impact of individually
significant items. In the 2008-2009 year Churches of Christ
Care benefitted from a one off accounting gain related to
acquiring a new facility at Bundaberg which contributed
$8M to the net profit line.
In 2009-2010 the improvements in operating results
discussed above were depressed by the impairment of
assets in the Centenary Development Foundation agency
(discussed fully below).
Centenary Development Foundation (CDF) InvestmentsHistorically, under former management, and prior to the
improvements introduced to the Churches of Christ in
Queensland governance structures from November 2009,
CDF invested funds into a variety of financial instruments
and across a variety of asset classes within a framework
that enabled some speculative investment choices to be
made. The majority of funds were invested in conservative
highly liquid (cash, at call accounts and term deposits)
investments, and CDF also provided loans to churches,
individuals and businesses that met the loan criteria at
the time of the loan.
Some funds that CDF invested in were related to property
development loans and mortgage backed securities and
were adversely affected by the global financial crisis. A
small number of these funds have been frozen and have
remained illiquid whilst proper assessment of underlying
value has been made. It is now prudent for CDF to make an
accounting adjustment and write down the value of these
investments to their currently expected realisable value
as at 30 June 2010. It is important to note that CDF has not
disposed of the assets as at this date and therefore the
amount actually realised in cash may be more or less than
the revised written down value. Given the current economic
circumstances, it is expected that CDF will realise more than
the 30 June 2010 written down value once the assets are
converted into cash in the future.
The amount of the writedown as at 30 June 2010 was
$3,674,716 and has been incurred across four different
investments. This amount represented a relatively
small percentage (less than 9%) of CDF’s funds under
management at year end and 6% of current funds under
management. As noted above, the actual decrease in value
that CDF will incur in those four investments may vary from
the written down value.
As mentioned previously, Churches of Christ in Queensland
has recently undergone fundamental changes to its
organisation structure which has resulted in all financial
and investment operations, including those of CDF,
being combined under one management stream, with
more direct control and management by the Executive
Team and the Board.
The Board has instructed new management to create an
investment strategy and, while there will continue to be
a diversity of investments across different asset classes,
some categories of loans and investments available
previously have been excluded. They have also determined
a clear direction and purpose for CDF, as well as ensuring
the governance and internal control regime is appropriate
and robust. One example of this is the creation of the
Finance & Investment Committee which includes a review
of the activities of CDF as part of its overall charter.
The Committee will review and recommend for approval
a new investment policy and investment plan for
the organisation.
The Board is confident that the steps it has taken will result
in positive outcomes for CDF and ultimately result in further
funds being directed into Church Equipping from the profits
of CDF.
While the decrease in value of four of the investments
is disappointing, the financial mission of CDF remains vital
and still provides very worthwhile and valuable services
to Churches of Christ in Queensland and its members.
It has positive net assets and all investments in CDF by
church members and churches are backed by the assets
of Churches of Christ in Queensland. Your investments in
CDF are safe and continue to work for the betterment of the
Church of Christ in Queensland community.
Net Profit – FY2008 to FY2010 ($’000)
007/08
2,000
4,000
10,000
8,000
6,0004,884
9,474
5,053
08/09 09/10
Churches of Christ in Queensland Annual Report 2009/1072
Balance sheet
Churches of Christ in Queensland has a strong balance
sheet that has shown an increase in wealth year on year.
Like most religious organisations, the assets are mainly
comprised of land and building assets used to provide
community services. Please note that no church land
and buildings beneficially owned by churches have been
included in the the figures or charts above.
Liquidity is often a concern for organisations that are
property rich. Churches of Christ in Queensland has
good liquidity at this time due to the cycle of construction
projects with most being government funded and minimal
non-government funded projects under construction at
this time.
Cash flowsAs mentioned, the Churches of Christ Care Division has
been the recipient of government capital funding to develop
a number of significant social housing developments.
These projects are cash flow positive for the organisation
with funding in advance of construction payments. This
positive influence has augmented Churches of Christ Care’s
generally positive operational cash flow such that it has far
exceeded the other agencies cash profiles.
As we move through the development cycle in housing
programs, the positive cashflows will be dissipated.
However planned improvements in accommodation
bonds and ingoing contributions should support the strong
operational cashflows and the organisation’s capacity to
develop its own property portfolio.
Whilst operational cash flows have been strong, these are
necessary to support and expand the substantial property
portfolio. In the year 2009-2010 major expenditure has
taken place on two affordable housing programs and the
extension of Moonah Park Aged Care Services. In previous
years, refurbishment at Bribie Island Aged Care Services,
extensions at Sanctuary Park Retirement Community and
Fair Haven Hervey Bay aged care facility have all been major
uses of cash.
Net Assets – FY2008 to FY2010 ($’000)
Cash Generated by Operations – FY2008 to FY2010 ($’000)
Cash Spent Acquiring Property, Plant and Equipment – FY2008 to FY2010 ($’000)
135,00030 June 08
140,000
145,000
160,000
155,000
150,000145,444
154,905
159,957
30 June 09 30 June 10
007/08
5,000
10,000
35,000
30,000
25,000
20,000
15,000
45,000
40,000
8,207
19,331
41,109
08/09 09/10
30,00007/08
31,000
32,000
37,000
36,000
35,000
34,000
33,000
41,000
40,000
39,000
38,00038,061
40,361
33,943
08/09 09/10
Churches of Christ in Queensland Annual Report 2009/1074
Directory of Member Churches
Acacia Ridge Acacia Ridge Church of Christ 07 3273 3412
Alexandra Hills Redlands Church of Christ 07 3822 3341
Annerley Annerley Church of Christ 07 3892 2568
Arana Hills Arana Hills Church of Christ 07 3851 2022
Biggera Waters Southport Church of Christ 07 5594 6633
Bongaree Bribie Island Church of Christ 07 3408 3772
Bongeen Bongeen Church of Christ 07 4668 0403
Boonah Boonah Church of Christ 07 5463 4095
Boondall Boondall Church of Christ 07 3216 5334
Bray Park Warner Community Church of Christ 0410 289 082
Brisbane Ann Street Church of Christ 07 3839 4395
Brown Plains Browns Plains Church of Christ 07 3800 2331
Bundaberg Avenell Heights Church of Christ 07 4152 4833
Bundaberg Twyford Street Church of Christ 07 4155 1619
Bundamba The Oasis Bundamba Hub 07 3282 0847
Burleigh Heads Burleigh Heads Church of Christ 07 5576 4677
Caboolture Caboolture Living Hope (Church of Christ) 07 5497 4541
Camp Hill Camp Hill Church of Christ 07 3398 3075
Cecil Plains Outback Church of Christ 07 4693 8598
Cedar Creek Samford Cell Church of Christ 07 3289 4211
Chambers Flat Riverwood Ministries Church of Christ 07 3802 0522
Chinchilla Chinchilla Church of Christ 07 4668 9522
Dalby Dalby Church of Christ 07 4662 2795
Dicky Beach Caloundra Church of Christ 07 5491 7778
Edge Hill Cairns Centenary Lakes Christian Community 07 4032 4411
Fernvale Fernvale Community Church of Christ 07 5426 7878
Gatton Gatton Church of Christ 07 3381 8185
Gladstone Gladstone Church of Christ 07 4976 9393
Gympie Gympie Church of Christ 07 5483 6331
Highfields Highfields Church of Christ 07 4698 7122
Jamboree Heights Westside Church of Christ 07 3279 1570
Jamboree Heights Vietnamese Church of Faith 07 3818 8889
Kallangur Pine Rivers Church of Christ 07 3204 6718
Kedron Brisbane North Church of Christ 07 3857 5316
Kingaroy Kingaroy Church of Christ 07 4162 2244
Kingsthorpe Kingsthorpe Church of Christ 07 4630 0939
Leichhardt Leichhardt Church of Christ 07 3812 3737
Lowood Lowood Church of Christ 07 5464 0523
Ma Ma Creek Ma Ma Creek Church of Christ 07 4695 6579
Mackay Mackay Church of Christ 07 4942 3321
Marburg Marburg Church of Christ 07 5464 4717
Maryborough Maryborough Door of Hope 07 4121 6822
Moorooka Rising Sun International Church 07 3848 3148
Mount Walker Mount Walker Church of Christ 07 5464 0536
Murgon Murgon Church of Christ 07 4168 4134
Nambour Sanctuary Park Church of Christ 07 5441 2833
North Buderim Lakeshore Community Church of Christ 07 5445 6255
75
Pialba Hervey Bay Church of Christ 07 4194 5916
Raceview Whitehill Church of Christ 07 3288 0186
Redcliffe Redcliffe Church of Christ 07 3880 1225
Rockhampton Rockhampton Church of Christ 07 4927 5289
Roma Roma Church of Christ 07 4622 1323
Rosevale Rosevale Church of Christ 07 5464 9197
Silverdale Silverdale Church of Christ 07 5467 1541
Springfield Springfield Oasis Church 07 3282 0847
Springwood Springwood Church of Christ 07 3299 3737
Sunnybank Sunnybank Church of Christ 07 3344 5152
Toowoomba HumeRidge Church of Christ 07 4635 0350
Toowoomba Toowoomba North/ Garden City Church of Christ 07 4639 1350
Townsville Townsville Church of Christ 07 4721 0282
Warwick Warwick Church of Christ 07 4661 8211
Withcott Withcott Church of Christ 07 4630 3808
Wynnum Wynnum Church of Christ 07 3396 9231
Zillmere Zillmere Church of Christ 07 3865 1558
Aboriginal & Islander Christian FellowshipTarragindi Aboriginal & Islander Christian Fellowship 07 3848 9466
Berrinba Logan Aboriginal Community Church 07 3208 6297
Eidsvold Eidsvold Christian Community 07 3848 9466
Fingal Head Cross Flow Ministries 07 5523 2119
Mareeba Mareeba Community Church 07 4092 5318
Mount Isa Mount Isa Christian Centre 07 4749 1307
Normanton Normanton Christian Centre 07 4745 1212
Thursday Island Torres Strait New Light Ministies 07 4069 2818
Toukley Wyong Christian Koori Fellowship 02 4393 6965
Churches of Christ in Queensland Annual Report 2009/1076
Church and care service locations
Chur
ch lo
cati
ons
Earl
y ch
ildho
od
serv
ices
Child
pro
tect
ion
serv
ices
Hou
sing
ser
vice
s /
hom
e as
sist
sec
ure
Com
mun
ity
ag
ed c
are
Res
iden
tial
ag
ed c
are
Ret
irem
ent l
ivin
g
BRISBANE
Acacia Ridge
Alexandra Hills
Annerley
Arana Hills
Boondall
Bray Park
Brisbane City
Calamvale
Camp Hill
Capalaba
Cedar Creek
Forest Lake
Hawthorne
Jamboree Heights
Kallangur
Kedron
Kenmore
Mitchelton
Moorooka
Pine Rivers
Redcliffe
Spring Hill
Springwood
Sunnybank
Tarragindi
Upper Kedron
Wynnum
Zillmere
NORTH OF BRISBANEBirtinya
Bongaree
Bundaberg
Caboolture
Dicky Beach
Edge Hill
Eidsvold
Gin Gin
Gladstone
Gympie
Hervey Bay
Kingaroy
Mackay
Mareeba
Maryborough
Mount Isa
Murgon
Nambour
Normanton
North Buderim
77
Rockhampton
Thursday Island
Tiaro
Townsville
Woorim
SOUTH OF BRISBANE
Beenleigh
Benowa
Berrinba
Biggera Waters
Browns Plains
Burleigh Heads
Chambers Flat
Fingal Head
Greenbank
Hillcrest
Inala
Labrador
Logan
Nerang
Robina
Southport
Toukley
Yatala
WEST OF BRISBANE
Blackall
Bongeen
Boonah
Bundamba
Cecil Plains
Chinchilla
Crows Nest
Cunnamulla
Dalby
Fernvale
Gatton
Highfields
Inglewood
Injune
Kalbar
Kingsthorpe
Leichhardt
Lowood
Ma Ma Creek
Marburg
Mount Walker
Raceview
Roma
Rosevale
Silverdale
Springfield
St George
Toowoomba
Warwick
Withcott
Churches of Christ in Queensland Annual Report 2009/1078
Church statistics
Church statistics as at the 31st December 2009
Average total attendance to services throughout
the week
Active Members
BaptismsYear Church Commenced
Aboriginal & Islander Christian Fellowship 275 169 0 1929
Acacia Ridge Church of Christ 47 35 0 1953
Ann Street Church of Christ (Brisbane City) 48 14 0 1883
Annerley Church of Christ 58 43 3 1913
Arana Hills Church of Christ 250 140 0 1966
Avenell Heights Church of Christ (Bundaberg) 36 33 4 1970
Bongeen Church of Christ 46 37 3 1977
Boonah Church of Christ 71 86 1 1894
Boondall Church of Christ 32 51 0 1916
Bribie Island Church of Christ 64 48 0 1975
Brisbane North Church of Christ (Kedron) 45 77 0 1992
Browns Plains Church of Christ 18 28 0 1980
Burleigh Heads Church of Christ 134 119 7 1982
Caloundra Church of Christ (Dicky Beach) 252 182 1 1974
Camp Hill Church of Christ 73 62 1 1957
Cairns Centenary Lakes Christian Community 258 200 16 1969
Charters Towers Church of Christ 29 22 8 1884
Chinchilla Church of Christ 91 68 2 1951
Cunningham Community Church 39 42 0 2002
Dalby Church of Christ 31 28 0 1956
Fernvale Community Church 37 36 3 1997
Garden City Church of Christ (Toowoomba) 32 28 0 1992
Gatton Church of Christ 65 39 0 1955
Gladstone Church of Christ 64 77 10 1953
Gympie Church of Christ 110 58 1 1886
Hervey Bay Church of Christ 120 85 0 1974
Highfields Church of Christ 108 48 9 2002
HumeRidge Church of Christ (Toowoomba) 1003 552 16 1882
Kingaroy Church of Christ 84 54 3 1909
Kingsthorpe Church of Christ 56 58 1 1988
Lakeshore Community Church of Christ (North Buderim)
75 75 0 2002
Leichhardt Church of Christ 15 23 0 1953
Living Hope Christian Family (Caboolture) 30 21 2 1986
Lowood Church of Christ 17 18 0 1949
79
Average total attendance to services throughout
the week
Active Members
BaptismsYear Church Commenced
Ma Ma Creek Church of Christ 28 48 4 1885
Mackay Church of Christ 98 46 1 1937
Marburg Church of Christ 28 29 0 1895
Maryborough Door of Hope 89 76 2 1892
Mount Walker Church of Christ 37 33 0 1884
Murgon Church of Christ 13 12 2 1960
Outback Church of Christ (Clermont) 24 27 1 1991
Pine Rivers Church of Christ (Kallangur) 276 209 15 1975
Powerhouse Church of Christ (Townsville) 45 60 0 1930
Redcliffe Church of Christ 73 83 0 1956
Redlands Church of Christ (Alexandra Hills) 45 58 7 1979
Rising Sun International Church (Moorooka) 30 30 7 1931
Riverwood Church of Christ (Chambers Flat) 20 24 0 1992
Rockhampton Church of Christ 32 25 5 1928
Roma Church of Christ 45 62 0 1888
Rosevale Church of Christ 36 34 0 1891
Samford Cell Church (Cedar Creek) 6 6 0 1979
Sanctuary Park Church of Christ (Nambour) 95 88 1 1951
Silverdale Church of Christ 40 34 1 1920
Southport Church of Christ (Biggera Waters) 410 319 35 1957
The Oasis Church (Springfield & Bundamba) 90 126 0 2002
Springwood Church of Christ 260 143 1 1974
Sunnybank Church of Christ 70 51 1 1914
Toowoomba North Church of Christ 275 189 5 1922
Twyford St Church of Christ (Bundaberg) 171 109 1 1923
Vietnamese Church of Faith (Jamboree Heights) 35 42 4 2004
Warner Community Church of Christ (Bray Park) 50 63 0 2005
Warwick Church of Christ 50 41 2 1883
Westside Church of Christ (Jamboree Heights) 190 127 4 1993
Whitehill Church of Christ (Raceview) 314 213 5 1922
Withcott Church of Christ 90 95 0 1982
Wynnum Church of Christ 24 33 0 1925
Zillmere Church of Christ 39 22 2 1882
Total 6841 5213 197
Churches of Christ in Queensland Annual Report 2009/1080
Directory of care services
STATE OFFICE41 Brookfield Road Kenmore 4069PO Box 508 Kenmore 4069Phone: (07) 3327 1600Fax: (07) 3878 1268Email: [email protected]: www.care.cofcqld.com.au
Child, Youth and Family CareEarly Childhood Services
Long Day Care
Alexandra HillsChinchilla Kallangur North BuderimRaceviewSouthportSt George Withcott
Family Day Care
Chinchilla Gin GinHervey BayJamboree HeightsMaryborough St George
Other services
Occasional Care – Jamboree Heights Limited Hours Care – HawthorneIn-Home Care – MaryboroughOutside of School Hours Care – SouthportMobile Children’s Service–St George Family Support Service – Maryborough
Care Pathways – Child Protection Services
Fostering Services
BeenleighBundabergBundambaCentenary Gold CoastInalaIpswichLoganMackay/WhitsundayMaryboroughMount IsaTownsville/BohleYatala
Assessment and Intervention Services
Gold Coast MackayMaryborough
Residential and Supported Accommodation
BerrinbaBrowns PlainsBundamba CabooltureCalamvaleCapalabaForest LakeGreenbankInalaLoganMount IsaTownsville/Thuringowa (Condon)Upper Kedron
Semi-Independent Living Program
Browns PlainsBundabergIpswichLoganMackayMaryboroughMount IsaTownsville
Options
Brisbane Gold CoastIpswichLoganYatala
Respite for Carers
Mackay
Housing ServicesBrisbane IpswichGold Coast
Home Assist Secure
BlackallGold CoastRedcliffeWarwickWestern Suburbs of Brisbane
HACC Home Maintenance
Blackall (HM only)Redcliffe (HM only)Western Suburbs of Brisbane
Rental Units for seniors
Alexandra Hills SouthportSt George
Retirement LivingAcacia RidgeBenowaBongaree – Bribie IslandBoonahBundaberg Crows NestGatton MaryboroughMitcheltonNambourSouthport ToowoombaWoorim – Bribie Island
Aged Care Services Residential Care
Acacia RidgeAlexandra HillsBenowaBlackallBongaree – Bribie IslandBoonahBundabergCrows Nest CunnamullaGatton Gin GinHervey BayHillcrestInglewood InjuneKalbar MaryboroughMitcheltonNerangSouthport St GeorgeTiaroToowoombaWoorim – Bribie Island
Community Aged Care
Alexandra HillsBlackallBoonahBribie Island Crows NestGin GinGold Coast Hervey BayMitcheltonSt GeorgeSunshine CoastToowoomba
DIRECTORIES
Churches of Christ in Queensland has prepared this annual report according to criteria
set by the Australasian Reporting Awards and aims to:
• provide a comprehensive overview of our services and achievements throughout the year
• provide a current financial and statistical report
• highlight our future direction.
Churches of Christ in Queensland is a legal body incorporated under letters patent issued
pursuant to the Religious Educational & Charitable Institutions Acts 1861-1959.
All bible references have been taken from the New International Version
Churches of C
hrist Care Annual Report 2008/09
ANNUAL REPORT 2009/10
Churches of Christ in Queensland
CHU
RCH
ES OF CH
RIST IN
QU
EENSLA
ND
AN
NU
AL R
EPORT 2009/10
I am the light of the world. Whoever follows me will never walk in darkness, but will have the light of life.
– John 8:12
State Office
41 Brookfield RoadKenmore Queensland 4069
Phone (07) 3327 1600Fax (07) 3878 1268
Free call 1800 193 438Website cofcqld.com.au