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Our Business is keeping You in Business

Q1 2017 In This Issue

Wishing you, health, wealth and resilience.Cindy Bodenstein

Editor’s Note

Cyber ResilienceClear your diaries for Business Continuity Awareness Week (BCAW 2017) which takes place between 15 and 19 May 2017.

The annual global event which is facilitated by the Business Continuity Institute (BCI) is filled with a host of activities and events and this year is no different. The overall theme for BCAW is “cyber resilience” and is a key vehicle in raising the awareness of the profession and demonstrating the value effective business continuity management within organisations of all types and sizes.

ContinuitySA is also participating in this event and has some events in the various regions and are also participating in webinars and you can read more about this on pages 3 to 5. Should you wish to attend the webinars and or events just click on the active links on those pages to take you to the registration pages. In addition, the East African BCI Forum will be hosting a “Cyber Resilience” breakfast event on Wednesday 17th May 2017 on the 3rd Floor of the Student Centre at United States International University (USIU) in Kenya. Click here to register.

As part of these events, ContinuitySA are hosting open house site visits at all of our disaster recovery facilities in that same week. Click here to book a site visit appointment.

If you want to participate and play your part in building a resilient organisation there are many things that you can get involved in from a company point of view all you need to is visit the BCI website http://www.thebci.org/index.php/upcomingevents/bcaw-2017 to see where you can get started.

In addition to all the BCAW activity read an article by Willem Olivier on building resilience in Africa and about our new portfolio of services.

Take a few minutes and read the biographies of our sales team, a little introduction into each of them.

We also included our latest case study on a multinationals BCM journey.

I hope you enjoy the latest ContinuitySA Chronicles. Join the discussions on our latest blog posts and let us have your feedback, the more we interact the more we can help with all issues related to Resilience, Risk and Recovery.

Building Resilience in

Africa Page2

BCAW focusses on Cyber Resilience

Page 3

ContinuitySA launches

enhanced service portfolio

Page 6

Meet the Sales Team

Page 7

Case Study Page 12

ContinuitySA Training

Schedule Page 14

Learn More:Click on theinteractive

links

Keeping ContinuitySA clients informedChronicles

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Our Business is keeping You in Business

Building

Africa has its own set of risks, some of them daunting but it remains a continent of considerable opportunity. Businesses that want to prosper here must build resilience into their DNA.

By Willem Olivier, GM: Africa, ContinuitySA

Recently, I watched a discussion on CNBC Africa about the risks companies face in Africa. The conversation was based on the 2016 Allianz Risk Barometer, which the company had published last year. The commentator, Thusang Mahlangu, Head of Property at Allianz Global Corporate and Specialty Africa, was offering insights into how the risk profile had changed in the course of the year. Mr Mahlangu argued that from the insurer’s point of view at least, the top three risks during 2016 were cyber-crime, business interruption (including supply chain interruption) and geo-political risk, particularly war and terrorism. Power and other infrastructural issues were still a concern.

I think we can all agree that the continuing increase in cyber-crime is one of the things that worry businesses and governments the most, and also the business continuity profession. As commerce and government increasingly go online, the cyber-criminals follow them and the potential for data loss or denial of service

attacks rises. Organisations really need proper penetration testing to be in place at a minimum. One point that was emphasised is something that we at ContinuitySA have always stressed: the need for a robust crisis management plan, including crisis communications. This is particularly acute in the Digital Age, because bad news flies fast on social media, and it is very easy to make a slip that is immediately magnified.

Thankfully, here in South Africa we have been spared terrorism, but social unrest is clearly worsening with unexpected knock-on effects across the economy, a volatile, uncertain, complex and ambiguous landscape, to be sure. The main point we should take out of all this is that the nature and propensity of risk is changing all the time. Business continuity management is so crucial because it not only helps organisations understand the most likely risks and how to respond/ recover from them, but it builds their innate resilience. And that means that they are best placed to survive even the unexpected which is something that Africa frequently delivers!

resiliencein Africa

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Our Business is keeping You in Business

Business Continuity Awareness Week (BCAW 15-19th May 2017) is an annual global event organised by the Business Continuity Institute(BCI) to raise awareness of the importance of business continuity and resilience.

In the recent BCI Horizon scan report cyber attacks were identified as the top threat by Business Continuity professionals for the third consecutive year. “As the world becomes more and more digital, so do the threats that it faces. Just as we need to protect our organisations from disruptions that occur in the physical world, so it is important that we also have plans in place to deal with disruptions in the virtual world. So it’s fitting that the theme for this year’s event is Cyber Resilience,” says Cindy Bodenstein, Marketing Manager, ContinuitySA.

“The BCI have organised a comprehensive programme of educational events during the business continuity awareness week. ContinuitySA will be participating in the extensive webinar programme with three key speakers. Delegates can register via the URL below to view live, offering delegates the chance to ask questions or they will be recorded which gives the opportunity to watch them on demand later,” she adds.

Cyber Resilience - Can your organisation deliver after a cyber event crisis?

Take your mark. Get set… and go. What do you do if your organization is faced with a crisis, do you have the necessary steps and procedures to recover from a cyber attack? 91% of APT (Advanced Persistent Threats) begin with spear phishing emails. Successfully phishing key individuals could give hackers the ‘key’ to breaching security in further attacks. Hosted by Al de Brito of ContinuitySA, this webinar will cover five domains that focus on preventative, detective and reactive controls within the organization. These five domains will follow the process of identifying, protecting, detecting, responding and recovering, giving a holistic view of the full cycle of infrastructure resilience.

Speaker: Al de Brito, ContinuitySA

https://www.brighttalk.com/webcast/1476/253027

Date: Wednesday 17th May 2016 or on demand after.Time: 11:30-12:30

Business Continuity Awareness Week focusses on Cyber Resilience.

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Our Business is keeping You in Business4

Been hacked by cyber terrorists? What’s you plan B?

In today’s global village everyone is connected. The internet has brought billions of people together, allowing sharing of data, communication and commerce at a scale never imagined before. The value of the internet is clear for everyone to see. Unfortunately, the same internet also allows for cyber hackers and attackers to fight a new war, Cyber terrorism, theft of data and extortion. The attackers hide in plain sight. Working from homes or offices. Sometimes alone, often in syndicates. Even state sponsored cyber terrorism is on the increase.

Large cyber security companies such as firewall providers and anti-virus vendors are spending millions of US dollars in a constant battle to stay ahead of the cyber threat. Unfortunately, these measures are not always successful in preventing cyber-attacks from occurring as can be seen from recent attack against Primera Blue Cross.

So, given that no matter what you do to protect yourself against the cyber threat, you will probably be attacked or have already been attacked. You therefore need a plan B to allow your business to continue with crucial day-to-day activities after the event.

Speaker: Braam Pretorius, ContinuitySA

https://www.brighttalk.com/webcast/1476/253735

Date: Thursday 18th May 2017 or on demand after.Time: 18:00 - 19:00

Privacy law, a catalyst for cyber resilience

Privacy laws regulate the collection, storage and use of data by organisations in many countries globally. Following the proclamation of the Protection of Personal Information Act (POPI) Act into law in 2014, so too will these laws become applicable to South African organisations.

In this digital age, technology plays a pivotal role in shaping the way in which business is done. The objective of this topic is to explore the Cyber Security and Resilience requirements placed on organisations by privacy regulations, and the impact of Cyber Security and Resilience on Business Continuity. As such, this topic will touch on the reliance placed on effective Information Security and Cyber Security solutions to ensure compliance, and explore how a breach or failure of Information Security Controls needs to be managed. Beyond the direct consequences of such failure i.e. non-compliance, data breaches can have devastating reputational impacts on organisations. Therefore, an organisation’s response to a data breach incident is of critical importance, and should be addressed as part of the organisation’s continuity measures and response plans.

Speaker: Padma Naidoo and Philippa Chappell

https://www.brighttalk.com/webcast/1476/253517

Date: Friday 19th May 2017 or on demand after.Time: 13:00-14:00

Our Business is keeping You in Business

ContinuitySA will be hosting a breakfast event during Business Continuity Awareness Week (BCAW2017) between 15th to 19th May 2017. The event will align with the overall theme of Cyber Resilience and we look forward to hosting you.

When: Thursday 18th May 2017Venue: The Country Club Johannesburg, WoodmeadTimes: 07:30 to 10:30

– Registration / Breakfast / Networking– Opening and Welcome – Speaker: Cyber Resilience in 2017– Speaker– Demonstration – Speaker – Q & A Panel Session – Networking– Event ends

Agenda:07:00 – 08:00 08:00 – 08:15 08:15 – 09:00 09:00 – 09:30 09:30 – 09:45 09:45 – 10:00 10:00 – 10:15 10:15 – 10:30 10:30

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Our Business is keeping You in Business

ContinuitySA launches

ContinuitySA, Africa’s leading provider of business continuity and resilience services, has launched an enhanced portfolio of services. Cindy Bodenstein, Marketing Manager at ContinuitySA, says the new service portfolio is a response to the ongoing maturation of the market in Africa and takes full advantage of new technologies.

“ContinuitySA has always stood for professional and technical excellence across the full life cycle of business continuity, from advisory right through to crisis communications and disaster response. However, new technology capabilities and models, specifically cloud computing and the ‘as a service’ model, have created new opportunities for us to deliver our services differently to our clients,” says Ms Bodenstein. “The underlying philosophy is to allow clients to tailor the solutions they need and have them delivered as fully managed services.”The “as a service” model, she adds, removes much of the administrative and management burden for clients, as well as obviating the need for ongoing capital investment in equipment and facilities dedicated to business continuity and disaster recovery.

ContinuitySA’s service portfolio is divided into three broad categories:

•Advisory Services: Specialist consulting to enable clients to scope their risk properly and develop an appropriate business continuity, crisis response and re-covery plans that complies with the relevant ISO and Business Continuity Institute standards.

•Technology Services: The latest technologies delivered from state-of-the-art data centres to reduce risk, build

resilience and ensure quick recovery from any disaster in line with the business continuity plan. Technology Services fall under Cloud (Virtual Server Hosting, Server Recovery, Backup as a Service and Disaster Recovery as a Service) and Communications (Internet, Connectivity, Network Security and Telephony).

•Resilient Office Services: Bullet-proof office space at a ContinuitySA recovery centre to provide alternative office, call centre and treasury facilities when a client’s usual premises are unavailable (Work-Area Recovery Services). This infrastructure is also now offered as primary office space on a turnkey basis (Managed Office Space). Clients may also rent fully managed space in a ContinuitySA data centre for their own IT equipment (Co-location).

The Managed Office Space service introduces a novel concept to the local market, says Ms Bodenstein. “It essentially makes office accommodation designed with the highest specifications to act as the failsafe backup available as the primary office location,” she explains. “This is a smart way to reduce a company’s risk dramatically at a very affordable price and only have one bill to pay each month, and one single point of contact for facilities management, IT support and disaster recovery.”

For more information on these enhanced services please visit www.continuitysa.co.za.

enhanced service portfolio

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Our Business is keeping You in Business

Luyolo started working at Capitec Bank in 2003 in its formative years. The role was that of consultant teller, responsible for servicing clients and increasing sales in terms of lending.

After three and a half years he then moved to Dae-woo International where he grew experience in vari-ous products like chemicals, paper, electronics and vehicle components.A year later he moved to ContinuitySA to focus on Busi-ness Continuity Management in a sales and account management role. His primary focus has been in the public sector.

Skills •Pre Sales•Account Management•Sales

Top Business resilience tip: Plan, Strategize and Implement.

Personal: He enjoys travelling, sport, family activities and learn-ing new things. Everyone calls him Vovo from family, friends and colleagues.

Steven has been involved in sales and marketing for over 25 years, spanning sectors like retail, telecommu-nications, distribution to owning his own business.

One never knows what the day is going to bring you in sales which is why its so appealing for Steven. He says you have to love what you sell and he says he has been lucky with that for the most part.

He started in the electronics distribution sector as an account manager. He then transitioned into sales man-agement in retail, and over the last 15 years in building business and business development.

Skills •Business Development•Strategic Planning•Sales Management •Sales and Marketing

Top Business resilience tip: Never say never.

Personal: Most people who get to know him call him Stevie or Stevie King. He is sports mad, especially football, cricket and winter sports, and often uses sport in his business life. He loves the outdoors, music, spending time with his family and doing things that make great memories.

Meet The Sales Team

Luyolo Hela

Steven King

linkedin.com/in/steven-king-06805454

Customer Manager

Business Development Manager

www.linkedin.com/in/luyolo-hela-4b71bb16

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Our Business is keeping You in Business

Lindie is driven, open minded, creative and a successful business development/senior account manager with a strong sense of dedication and commitment. Lindie has 18 years of progressive experience in account, BDM and sales management. Lindie is tenancious in building new business, securing customer loyalty and forging strong relationships with business partners. Lindie has been involved in both the leadership and management of large corporate accounts in all sectors.

Lindies strives to compete at the highest possible standards in all walks of life. She worked in the GRC space for over three years and worked in the IT Security and Cyber Crime space for just over two years.

Skills •Account Management•Business Development•Customer Relationship building•Risk Management

Top Business resilience tip: Carry out regular risk assessments and take steps to eliminate, or at least minimize, potential threats to the operation of your business.

Personal: She enjoys endurance mountain bike racing over weekends and tries to ride 85km every weekend. She enjoys time with family, especially on a Friday evening after a long week.

https://za.linkedin.com/in/lindie-crous-25a25031

Lindie Crous

Amanda, is a highly driven and outgoing client executive with a strong passion for customer relations. Being part of the sales team at ContinuitySA has taught her to never limit herself in anything and to put her mind to it and always strive for her goals. She has learnt that with hard work comes with dedication and resilience of being able to cope in any form of environment.

Her main expertise lie in creating a positive customer centric experience, through her passion of building solid customer relationships.She has extensive experience in telecommunications specialising in service management.

Skills •Customer Management•Service Management•Project Management•IT Service Desk Processes

Top Business resilience tip: Paying attention to detail is the most effective way to understanding Risk Management.

Personal: Amanda enjoys listening to soulful jams, loves reading and bakes quite a lot.

Amanda Linda

Business Development Manager

Customer Manager

https://www.linkedin.com/in/amanda-linda-30156b6b/

Meet The Sales Team

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Our Business is keeping You in Business

Vernon Lee

https://www.linkedin.com/in/braam-pretorius-053b2629

Customer Manager

https://www.linkedin.com/in/vernon-lee-935123110/

Braam PretoriusGeneral Manager: Sales

Meet The Sales Team

Vernon started in the IT industry in 1978 as an operator on ICL mainframes and then moved into IBM mainframes. Here his experience grew and included systems, networks and facilities. His sales career started in 1984 in IT sales and included selling networking products and solutions for mainframe, midrange and PC based systems. In 1999 he joined IBM BCRS where his sales career in BCM kicked off as a client manager. He managed the sales team and client managers for a period of three years and then took on the portfolio as Senior Client Manager in strategic accounts.

In 2007 he moved onto becoming a client executive where he managed a R600m national WAR project for one of SA’s major banks. This included the building and rolling out of eight state of the art, custom designed WAR data centres in eight cities around the country. His team at the time was instrumental in growing this account to a R800m account in a space of two years and managed this project until 2014 when he joined ContinuitySA as a senior customer manager.

Skills •Client Management•Project Management•Contract Management•Customer Relationship Management

Top Business resilience tip: ‘Practise makes perfect’ test your Disaster Recovery Plans regularly each year.

Personal: He is a ardent music fan, preferences are for hard and progressive rock and the blues. He loves attending live music concerts and festivals. In addition to his love of music he has been involved with organising music festivals for charities such as the Mine Seeker Foundation, Unite Against Poaching and Mamoli Orphanage in Southern Mozambique. He enjoys the outdoors, camping and is a keen wildlife entheusiast, where he loves spending time in SA’s game reserves. Another passion is bird watching.

Braam is an Information Security, Business Continuity Management (BCM) and Disaster Recovery (DR) sales and implementation specialist with a proven track record of more than 25 years in leading, positioning and delivering enterprise wide Corporate Security, Business Continuity Management, Disaster Recovery, Business Resilience and Information Security as well as Data Protection solutions to clients across Africa and the Middle East.He completed a national diploma in Mechanics & Science from the Technical College Ellisras as well as a post graduate diploma in Business Administration through the University of Liverpool and holds the MBCI certification from the Business Continuity Institute of London. He also holds the certified information system auditor (CISA) certification from the US based ISACA institute. Braam is a certified SACSA (South African Communication Security Agency) Auditor.Before joining ContinuitySA, Braam worked as a Senior Consultant in the Crisis and Security Consulting division of Control Risks where he provides corporate security and resilience solutions to clients across Africa. Prior to that he was an Associate Director in the professional services firm Deloitte, focusing on delivering corporate security, resilience and cyber security projects to clients across Africa.While working 13 years in the South African government, Braam were responsible for implementing physical and personnel security programmes at all the South African embassies and official residencies in Africa, Europe and the Middle East.

Skills •Business Continuity Management•IT Service Continuity Management•Crisis Management•Project Management•IT and Operational Risk Management•Information Security•Physical Security

Top Business resilience tip: Have a BCP and test it.

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Our Business is keeping You in Business

Collet has qualifications in Internal Audit and SA Taxa-tion. After years in audit she worked in Fund Account-ing in JP Morgan Ireland and this is where her BCM interest began in the role of co-ordinator for both the fund accounting and finance departments. In 2010 she relocated to Cape Town as the Business Continuity Manager for JP Morgan Cape Town.

She later become the Risk Analyst for CURO Fund Services and in 2015 become a client manager for ContinuitySA.

Skills •Risk Management•Business Resilience•Auditing•Operational Risk•Client Account Management•Fund Accounting

Top Business resilience tip: Always have a plan.

Personal: Outside of work Collet loves the outdoors and is always very active whether it is hiking with her kids or trail run-ning on her own. Being a single parent she does a lot of DIY as a family activity. She loves being a part of building a stronger youth nation and volunteers week-ly with the Voortrekkers in her area educating primary and high school children on various life skills

https://www.linkedin.com/in/collet-dunne-648a6120

With over 15 years in the Resiliency business, Duane Bester is responsible for Business Development of Con-tinuitySA Resiliency Service’s across South Africa and Africa offering: Disaster Recovery as a Service (DRaaS), Backup as a Service (BaaS), Managed Continuity & Infrastructure Recovery, Resilient Office Space, Resil-iency Consulting Services (BCM), Data Centre (Design & Build) Hosting and colocation Services.

Prior to this role Duane was Senior Solutions Architect at ContinuitySA crafting Resiliency Solutions helping Cli-ents be more resilient and reduce downtime.

Before joining ContinuitySA Duane worked at IBM BCRS South Africa as Service Delivery Manager and Solutions Architect. Duane has also held various other respon-sibilities at IBM Global Services including Disaster Re-covery (DR) Manager for Strategic Outsourcing Clients, Location Crisis Manager and participated in Recovery exercises with the UKISA (UK, Ireland, South Africa) DR Centre of Competence.

Skills •Disaster Recovery Solution Design •Business Continuity Management•Sales Management•Strategic Outsourcing•Crisis Management

Top Business resilience tip: TEST, TEST & TEST.

www.linkedin.com/in/duane-bester

Collet DunneCustomer Manager

Duane BesterBusiness Development Manager

Meet The Sales Team

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Our Business is keeping You in Business

Wayde is 29 years old and has a Business Administration Degree through the University of Greenwich UK, and has his honours in Marketing Management. He is currently a AMBCI member of the Global Business Continuity Institute. In his four years working for ContinuitySA he has dealt successfully with blue chip companies who strive to be resilient organisations.

Some of his roles and responsibilities are to identify new sales opportunities within existing corporate accounts, maintaining of existing corporate accounts, building long-term client relationships, management of sales within allocated accounts, creating new business opportunities by expanding client base, develop sales and account strategies for these clients, develop client proposals, present to clients, and negotiation.

Skills •Sales Management •Account Management•Marketing Management •Negotiation and Communication•Relationship Building

Top Business resilience tip: Always have a post-incident review, reacess the design of the organisation’s recovery strategies and solutions, as they may hold some inherent risk which may not have been considered at the time of implementation.

Having an effective – meaning a validated – business continuity plan is critical, but knowing when to invoke it is equally important.

Personal: He enjoys travelling, networking, rugby, motor sport, tennis, table tennis, mountain biking, golf, quad biking, eduro riding, super cars and water sports.

Nondyebo is an optimistic, intelligent millennial and a team player. She has previously worked at the IDC working on tender documents and business plans, in the records department for about a year and two months. She then moved to ContinuitySA and worked as the Administrative Coordintor and receptionist for a year and a half and then moved over to join the sales team as their administrator.

Here she has met with clients and learning more about Business Continuity and disaster recovery sites daily.

Skills •Coordination skills•Administrative skills•Time management•Minute taking

Top Business resilience tip: Ensure you have a business continuity plan in place.

Personal: Nono loves fashion, and she enjoys reading motivational books, travelling and eating out.

Wayde Anderson

Nondyebo Hlati

Customer Manager

Sales Administrator

Meet The Sales Team

https://www.linkedin.com/in/wayde-anderson-a2215836/

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A large company, with headquarters in Europe, has a head office and several manufacturing/storage facilities around South Africa. It employs approximately 500 people just at head office alone.

ContinuitySA had been supplying the company business continuity management which included; work-area re-covery and hosting services for over a decade. However, it took responsibility for the creation and management of its own business continuity and resilience strategy.

When a new risk manager was appointed, they were tasked to review and assess the business continuity plan, especially in light of the increasing emphasis placed on business continuity in the King III and now King IV Reports. ContinuitySA account manager, Wayde Anderson, recommended a Business Continuity Management Audit followed by an Executive Workshop to bring management up to date on the latest developments in business continuity management (BCM), and to evaluate the company’s total BCM programme in light of international standards and best practice. The workshop aimed to identify gaps, and create a roadmap for improving the plan in the context of the company’s business strategy.

With the help of ContinuitySA, a large multinational company has made significant progress on the road to a fully functional business continuity strategy. Luckily, it had already taken some of the crucial early steps when a real-life crisis intervened.

ContinuitySA takes a large multinationalcompany on a BCM journey

Our Business is keeping You in Business

+27 11 554 8000 / info@continuitysa.co.za / www.continuitysa.com

“One of the key aims of the workshop was to gain real executive buy-in to the concept of BCM by educating them about its impor-tance and showing how effective their existing plan was”

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Our Business is keeping You in Business

+27 11 554 8000 / info@continuitysa.co.za / www.continuitysa.com

“One of the key aims of the workshop was to gain real executive buy-in to the concept of BCM by educating them about its importance and showing how effective their existing plan was,” says Mr Anderson.

Reality checkThe workshop was held using interactive software that allowed the participants to respond to questions posed by the facilitators. The software then tallied up the responses to provide a view of what the executive team was thinking. It became clear that the existing plan covered only the head office site for ICT-based disasters and work-area recovery. The plan failed to cover other key business continuity issues, including human resources, equipment, utilities and the external supply chain, as well as the company’s manufacturing/storage sites. The evaluation also showed that, as is commonly the case, each department head thought that his or her department was the most important and thus warranted priority when it came to the BCM plan.

Overall, the workshop fulfilled its purpose of alerting the executive team to the gaps in its BCM planning, and opened up a productive conversation.

ContinuitySA worked with the company’s risk manager on improving the BCM plan in line with the workshop’s findings, and integrating it better into the risk management plan. ContinuitySA proposed running a crisis simulation in order to test the existing IT disaster recovery plans. This was in line with ContinuitySA’s view that no plan could be considered credible unless it was regularly tested, and the results fed back into the plan.

Three potential crisis scenarios were presented to the company, and it chose one that involved staff being unable to access the head office site because of strike action. With only the executive team in the know, staff were informed one evening to report for duty at the disaster recovery facility at ContinuitySA Midrand the following morning.

Taking stockAfter a day spent at the disaster recovery site, a post-mortem analysis was conducted. It became clear that the plan had certain weaknesses and incorrect assumptions. These included transport for the staff from the Gautrain station to the site, proper induction of staff at the site, and how to invoke a disaster with ContinuitySA. In addition, the company’s battle box was inadequate. (The battle box is the physical store of physical and non-physical items needed to be productive at a recovery site, and might include

stationery, training and reference manuals as well as passwords and links to particular apps.)

A more serious challenge was the fact that the company’s global policy did not permit the desktop/personal computer image to be shared with ContinuitySA. Thus, instead of arriving to find each desktop already loaded with the appropriate software, the company’s own IT staff had to bring up the image on multiple computers, a process that wasted around two hours.

The crisis simulation was extremely fortuitous as, only a few months later, the partial collapse of the head office required a genuine disaster invocation. With the simulation fresh in their minds, the staff’s relocation to the recovery site went much more smoothly. In addition, improvements to the BCM plan subsequent to the simulation meant that the company was in a position to action the necessary repairs rapidly because the eventuality had already been planned for.

“Since then, we have become our client’s partner in the journey towards comprehensive BCM,” Mr Anderson concludes. “We are currently working with them on emergency response plans for their other sites, and the rest of the African operations are keen to talk about getting their own BCM plans upgraded. The real lesson here is that BCM has to be treated holistically and aligned with the company’s own goals and circumstances. It may not be achievable immediately, but the journey brings many benefits in its wake.”

Our Business is keeping You in Business14

Reaction RoutineComplete Continuity Training Academy

The 5 day Complete Continuity® PractitionersProgramme is designed to equip Business Continuity practitioners within any organisation in all aspects of implementing, managing and maintaining an effective Business Continuity framework in their respective environments.

The course is based on the Business Continuity Institute’s Good Practice guidelines and ISO22301 international standard.

Key elements of the 5 day Complete Continuity® Practitioners Programme include:

• Introduction and Origins of BCM• Trends and Observations

Make the

• Standards and Compliance• Elements of the BCM Lifecycle• BCM policy and Programme Management• Embedding BCM in the Organisations culture

• Understanding the organisation- Business Impact Analysis- Continuity Requirements Analysis- Risk Assessment

• Determining BC Strategy- Selecting strategies and tactical responses- Consolidating Resource levels

• Developing and Implementing a BC response• Exercising, Maintaining and Reviewing• Measuring BC Maturity

5 Day Complete Continuity Practitioner Programme (BCM)

Complete Continuity Training Academy•8th-12th May 2017•24th-28th July 2017

•16th-20th October 2017

To register or to find out more please contact the training department on 011 554 8000 oremail us on training@continuitysa.co.za or simply register online via www.continuitysa.co.za

Our Business is keeping You in Business