CHRISTOPHER D. MCLEAN413 Pearce Avenue • Wake Forest, NC 27587 • (919) 523-7809 • iloveteles@gmail.com

CUSTOMER SERVICE AND SALES Top-tier professional thrives on direct customer engagement, positively interacting, building relationships, raising brand awareness and closing deals. A natural "people person" with a friendly sense of humor and executive credibility that makes a lasting impression. Diverse background includes retail sales and the financial services industry. Can adapt to shifting customer requirements in fast-paced, deadline-driven environments. Highly inquisitive and open to learning new skills. A supportive coworker passionate about helping others succeed. Additional strengths include:

Public Speaking Inventory Management Loan Servicing Culturally Aware

Competitive Analysis Store Operations Mortgage Services Critical Thinking

Market Research Data Analysis Financial Assessment Strategic Planning

Technology – Proficient in a range of office tools and sales-related applications. Flawless data entry.

CUSTOMER SERVICE

Keen ability to identify customer requirements and provide relevant service solutions. Excellent follow through and customer tracking to ensure complete satisfaction. Strong communicator, able to listen while informing. Can translate technical information

into simple terms to assist in customer decision making. Easily resolves complaints and concerns, and works to negotiate win-win outcomes. Highly consultative approach, with strong buyer awareness, able to assess needs and

propose relevant service solutions that surpass customer expectations. Excellent phone etiquette.

SALES

Excellent ability to gather data from all relevant sources and to identify interests and concerns of key target groups. Talent for recognizing social trends and emerging attitudes.

Dynamic public speaker, skilled delivering sales presentations that influence decision makers.

The ability to implement marketing strategies that increase brand awareness and build revenue.

Proactively work to expand customer base, seek current intelligence on industry trends and acquire expanded product knowledge to better inform clients and sell more effectively.

Can conduct in-depth product and market research, with keen eye for detail, and provide thorough competitive analysis.

CAREER PROFILE

LOAN SERVICING SPECIALIST 3 / HOME PRESERVATION • WELLS FARGO RALEIGH NC • 04/2010 – PRESENT

Focus on Loss Mitigation, analyzing client's financial health to find solutions to keep their home.

CUSTOMER SERVICE / SALES • HUDSON BELK • RALEIGH NC • 10/2008 – 05/2009 Closed sales and assisted manager with merchandizing, restocking, and opening/closing.

CUSTOMER SERVICE / SALES • GUITAR CENTER • RALEIGH NC • 03/2007 – 02/2008

Handled special orders, developed new promotions to drive sales and conducted follow-up.

SHOWROOM MANAGER • THE COUNTERTOP COMPANY • RALEIGH, NC • 06/ 2006 – 12/2006 Accountable for daily operations, including scheduling installations.

FINANCE MANAGER / SALES & LEASING CONSULTANT • LEITH, INC. • RALEIGH, NC • 1996 – 2006 Worked directly with customers on the best individual financing options.