christinescottresumejanuary2015
TRANSCRIPT
CHRISTINE A. SCOTTSUMMARY
I am a dynamic, self-motivated leader with over ten years of diverse customer service experience. I will bring my attention to detail, outgoing personality and entrepreneurial spirit to move your organization forward. I am highly efficient, organized, conscientious, resourceful and detail-oriented and I am committed to the highest level of support and customer service.
EXPERIENCE
Angie’s List- Indianapolis, IN January 2014- October 2014Advertising Account Manager
● Cultivated strong account relationships through consultative conversations targeting unique customer needs for over 200 accounts each month.
● Exceeded monthly sales and retention goals through ethical selling practices and open communication.
● Handled escalated situations, including billing discrepancies, complaint resolution and resolved misunderstandings between sales staff and accounts.
● Educated current advertisers on additional services Angie’s List offered in order to increase their ROI, as well as identify upsell opportunities for existing advertisers.
Brightpoint- Plainfield, IN March 2008- August 2011Executive Assistant
● Provided administrative support to the SVP, Human Resources and the Human Resources department.
● Created and updated confidential reporting tools for Executive Management team.
● Collaborated on various projects with other departments in the company.
● Coordinated company-wide and department-wide meetings and events.
● Prepared written correspondence for internal and external distribution.
WellPoint, Inc.- Indianapolis, IN February 2002- December 2007Executive Assistant
● Provided administrative support to the VP, Talent Management, VP, Strategy & Planning, and the Chief Diversity Officer.
● Coordinated and scheduled meetings including menus, locations, supplies, etc.
● Created and updated reporting for annual vendor costs.
● Managed scheduling of travel and unique needs of executive candidates during the interview process.
EDUCATION
University of Indianapolis August 2011- July 2013
Full Time StudentIndiana Business College -Indianapolis, IN January 1993-December 1994Associates, Business AdministrationMaintained a 3.6 GPA
