childrens aid society of brant 2008 – 2009 balanced scorecard
TRANSCRIPT
Children’s Aid Society of Brant2008 – 2009
BALANCED SCORECARD
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Where is Brantford &Brant County?
7045276.785633.27277209.926809.7Identify00E0
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2006 Canada Census – Total Population Brantford Census Metropolitan Area (CMA) Includes:
City of Brantford, County of Brant portion of Six Nations Reserve
Population in 2006 124,607 Population in 2001 118,086 Population change in Brantford/Brant +5.5% Population change in Ontario +6.6%
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2006 Canada Census – Child Population Total population, children 0 to 19 years
Brant/Brantford 32,080 (25.7% of total population)
Ontario 3,043,920 (25.0% of total population)
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2006 Canada Census – Families’ Marital StatusBrant/Brantford Total number of
families 35,685 Married + common-
law couples 29,805 83.5%
Lone-parent 5,875 16.5%
Ontario Total number of
families 3,422,315 Married + common-
law couples 2,881,665 84.2%
Lone-parent 540,715 15.8%
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2006 Canada Census – Private Dwelling CharacteristicsBrant/Brantford
Total dwellings 47,850
Owned 35,275 73.8%
Rented 12,575 26.2%
Av. # rooms 7.0
More than one person per room 0.5
Ontario
Total dwellings 4,555,025
Owned 3,235,495
71.0%
Rented 1,312,290 29.0%
Av. # rooms 6.6
More than one person per room 1.9
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2006 Canada Census – Household Characteristics
Brant/Brantford Total households 47,850
Couple + children 14,470 (30.2%)
Median 2005 income couple + children $84,252
Av. household size 2.6
Median monthly rent $700
Median monthly payment for owner-occupied $916
Ontario Total households 4,555,025
Couple + children 1,420,515 (31.1%)
Median 2005 income couple + children $87,960
Av. household size 2.6
Median monthly rent $801
Median monthly payment for owner-occupied $1,046
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2006 Canada Census - LanguageBrant/Brantford Mother tongue – other
13,690 (11.14%)
Non-official language spoken at home 5,205 (4.2%)
Ontario Mother tongue – other
3,276,668 (27.2%)
Non-official language spoken at home 1,811,620 (15.0%)
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2006 Canada Census - ImmigrationBrant/BrantfordTotal pop. 122,825
Non-immigrants 106,515 (86.7%)
Immigrants 15,935 (13.3%)
Pre-1991 12,150 (75.9%)
1991 – 2000 2,590 (16.2%)
2001 – 2006 1,190 (7.4%)
Non-perm. res. 375
OntarioTotal pop. 12,028,895
Non-immigrants 8,512,020 (70.7%)
Immigrants 3,398,725 (29.3%)
Pre-1991 1,884,440 (55.4%)
1991 – 2000 933,545 (27.4%)
2001 – 2006 580,740 (17.0%)
Non-perm. res. 118,150
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2006 Canada Census – Visible Minority PopulationBrant/Brantford
Total population 122,825
Total visible minority 6,715 (5.4%)
Ontario
Total population 12,028,895
Total visible minority 2,745,200 (22.8%)
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2006 Canada Census - EducationBrant/BrantfordTotal pop. 15 yrs & over 99,525
No certificate/diploma/degree 28,365
(28.5%)
High school cert. or equivalent 28,315
(28.4%)
Apprenticeship/trades cert/dip. 9,570
(9.5%)
College, CEGEP, other non-univ. 19,490
(19.4%)
University – below bachelor 2,775
(2.7%)
University cert/diploma/degree 11,010
(11.0%)
OntarioTotal pop. 15 yrs & over 9,819,420
No certificate/diploma/degree 2,183,625
(22.2%)
High school cert. or equivalent 2,628,575
(26.7%)
Apprenticeship/trades cert/dip. 785,115
(7.9%)
College, CEGEP, other non-univ. 1,804,775
(18.3%)
University – below bachelor 405,270
(4.1%)
University cert/diploma/degree 2,012,060
(20.4%)
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2006 Canada Census - IndustryBrant/BrantfordTotal labour force over 15 yrs. 66,660
Agriculture & other resource-based 2,310
Constructionn 4,060
Manufacturing (21.3%) 14,210
Wholesale trade 3,575
Retail trade 6,960
Finance & real estate 2,465
Health care & soc. services 6,780
Educ. services 4,045
Business services (16.3%) 10,915
Other services (16.9%) 11,330
OntarioTotal labour force over 15 yrs. 6,473,730
Agriculture & other resource-based 190,000
Construction 384,755
Manufacturing (13.7%) 899,670
Wholesale trade 307,465
Retail trade 720,235
Finance & real estate 442,610
Health care & soc. Services 611,740
Educ. Services 433,485
Business services (19.6%) 1,274,345
Other services (16.8%) 1,209,390
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Economic OverviewChallenges in view of current economic climate: Unemployement levels are higher than
national average Plant closures, including Eagle Precision
Technologies, Emerson, Crane Canada Uncertainties remain in manufacturing
industry in particular auto sector
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Children’s Aid Society of BrantStatistical Overview
196 FTEs 2009-2010 Funding model eligibility $22,910,270
Service Statistics – 2008 – 2009 4th Quarter Inquiries 700 (21%) RRFINR 747 (22%) Community Links 228 (7%) Investigations opened (910)+ reopened (822) 1732 (50%) Total Referrals 3407
Total investigations completed 1,726 Investigations to ongoing 390 (29.1%) Investigations (no further service) 1,336 (70.9%)
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Children’s Aid Society of BrantStatistical Overview
Ongoing Service (Part III) Brought forward 481 Opened 400 Total received ongoing service 881 Closed 399 Open at year end 482
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Children’s Aid Society of BrantStatistical Overview
Children in Care In care beginning year 352 Admitted & readmitted 151 Total children who received in-care service 503 Discharged 154 Children in care year end 349
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Children’s Aid Society of BrantStatistical Overview Foster care homes (excl. kinship care)
143 Beds available 302
Kinship service families/month 52.6 Av. # children in kinship service 69.5
Adoptions completed 20
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Children’s Aid Society of BrantStatistical Overview
Children in care at year end 349
March 2009 Children in Outside Paid Resource placements 42 (12%) Children in OPRs outside of region 7 (16%) There has been a 32% reduction in the use of OPR'S over the
past 5 years. Out of region OPR placements have decreased from 60% to
16%.
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Children’s Aid Society of Brant New & Ongoing Initiatives Anti-oppression training for all staff Clinical supervision framework implemented
8 weekly training sessions for all managers and directors Manual for all staff
Signs of Safety implementation Group at 2-day training in Minnesota 2-day training for all managers and staff (in-house) Ongoing bi-weekly meetings of practice leaders
facilitated by Peel CAS practice leaders
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Children’s Aid Society of Brant New & Ongoing Initiatives New Family Centred Case Conferencing
Model In development Merges SOS and case conferencing
Facilitators utilize SOS case consultation approach The SOS Assessment and Planning Tool is used in
conferences to provide a visual depiction of the family’s circumstances and develop a safety plan
* Goal - New initiatives to result in “practice depth” and better client outcomes – will be added to the report card
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Children’s Aid Society of Brant Balanced Scorecard Performance is defined as:
Effectiveness = doing the right things
+ Efficiency = doing things right
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Children’s Aid Society of Brant Balanced Scorecard
Safety – children in community
1. Families with children deemed in need of protection within 12 months following CAS service 23.7%
781 cases re-opened within 12 months of service In 187 of these cases children were deemed to be
in need of protection at the end of the investigation
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Children’s Aid Society of Brant Balanced Scorecard
Safety – children in community
2. Families receiving ongoing child protection services that required investigations 18.45
Of 867 families that received service during the year 160 required investigations
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Children’s Aid Society of Brant Balanced Scorecard
Children have permanence in birth or kin family
4. Children receiving service in own family 94%
5. Average number of children in kinship service homes per month 69.5
6. Children reunited with own family following CAS care 66.6%
Time from admission to reunification 8.33 mos.
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Children’s Aid Society of Brant Balanced Scorecard
Child focused, family centred services
9. Complaints that reached the CFSRB for resolution 1
10. Protection cases utilized ADR 69 (8.89%)
11. Number of cases before CFSA court
127.5/month (16.4%)
Safety – children in care
12. Children maltreated while in CAS care - TBD
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Children’s Aid Society of Brant Balanced Scorecard
Stability & permanence of placement
13. Average changes in caregiver while in CAS care (for all children in care) 1.75
14. Number of children adopted 20 Time from admission to adoption finalization
30.4 mos
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Children’s Aid Society of Brant Balanced ScorecardContinuity of relationships - family, kin,
community, culture, heritage, worker
15. Children placed in OPR in region 84%16. Children with fairly long or long-term relationship
Not available (AAR - ONLac)17. Crown wards with access to family or kin 73.8%18. Average number of visits by worker (Crown
Wards) 12.4/yr19. Children placed in family-based care vs group care
89%
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Children’s Aid Society of Brant Balanced Scorecard
Child Wellbeing (ONLac - AAR)
20. Children in care who experienced above average overall physical wellness 88%
21. Children in care who experienced above average overall academic success 82%
22. Children in care who experienced above avearge overall mental wellness 74%
23. Children who experienced above average overall well-being 78%
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Children’s Aid Society of Brant Balanced ScorecardSuccessful preparation for independence24. Crown Wards who completed Preparation for Independence
Program by age 18 52%25. Crown Wards who completed grade 12 53%Provide timely and accountable services26. Compliance with standards as per IFR
a. Crown Ward files 59.5%b. Child in Care files futurec. Protection files futured. Kinship service files futuree. Foster care licensing 83%
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Children’s Aid Society of Brant Balanced ScorecardMaintain a supportive work environment27. Turnover rate (excluding leaves) 5.6%28. Average number of sick days per employee 8.5%29. Number of union grievances 0
Exercise responsible fiscal management to support quality service
30. Net expenditure variance $170,466
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Future3. Risk reduction post ongoing child protection
services (risk assessment rating on e-forms) 7. Child needs decreased and/or child strengths
increased post service (Strengths and Needs Assessment on e-forms)
8. Caregiver needs decrease and/or caregiver strengths increased post service (Strengths and Needs Assessment on e-forms)
16. Children with fairly long or long-term relationships (ONLac)
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Challenges Data extraction
Rich data in e-forms – can’t run reports Level of expertise
Lack a statistician or researcher Technical - running reports Obtaining ONLac data
Amount of available data is overwhelming – need to ensure we are “counting” (measuring) the right things
When implementing several new initiatives simultaneously, don’t know which ones impact on agency data changes (outcomes)
Patience – other jurisdictions implementing SOS don’t begin to see for 2-3 years into implementation
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RewardsExciting Balanced scorecard keeps evolving as new initiatives
compel us to evaluate their impact on client outcomes
HUGE learning experience Rewarding to know that we’re doing many of the
right things and doing them right Challenging to be able to set goals to do better Great to have a “bird’s eye” view of our
performance