chief operations officer’s report metro operations...

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Los Angeles County Metropolitan Transportation Authority

CHIEF OPERATIONS OFFICERCHIEF OPERATIONS OFFICER’’S REPORTS REPORT METROMETRO

OPERATIONSOPERATIONS

COMMITTEECOMMITTEE

Carolyn FlowersCarolyn FlowersChief Operations OfficerChief Operations Officer

July 16, 2009July 16, 2009

Item 41A

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Direct and Contracted Bus Ridership

A verage Weekday B o ardings

500,000

600,000

700,000

800,000

900,000

1,000,000

1,100,000

1,200,000

1,300,000

1,400,000

Avg. Wkdy 1,260,981 1,270,423 1,272,882 1,227,211 1,299,458 1,267,089 1,212,496 1,089,940 1,133,505 1,150,190 1,203,928 1,160,699 1,194,638

May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct -08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09

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Orange Line Ridership

-

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

22,000

24,000

26,000

28,000

30,000


Avg. Wkdy 24,451 26,596 26,524 24,940 27,596 24,578 22,174 22,255 20,138 21,633 22,334 21,223 22,045


Average Weekday Boardings

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Service ReliabilityOn-Time Performance

65.20% 66.23%63.24% 64.13% 63.95% 63.84%

67.65% 66.30% 66.70% 68.71% 69.02%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09

Systemwide Goal

64.35% 63.77% 64.05% 65.91%

0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00%

100.00%

FY06 FY07 FY08 FY09*

Perc

enta

ge

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Safety-

Bus Accidents Per 100,000 Hub Miles

Accidents Per 100,000 Hub Miles- Systemwide

3.222.97 3.03 3.12 3.17 3.19 3.09 3.09 3.10 3.10 3.08

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00


Systemwide Goal

3.743.47

3.083.45

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00


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Fare Revenue -

FY09 May YTD

$300,446,761 $298,378,652

$-

$30,000,000

$60,000,000

$90,000,000

$120,000,000

$150,000,000

$180,000,000

$210,000,000

$240,000,000

$270,000,000

$300,000,000

$330,000,000

FY09 M ay YTD Actual Budget YTD

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Operator Assignment Ratio

1.17

8

1.17

9

1.16

8

1.17

4

1.16

5

1.17

1 1.17

4

1.17

1

1.17

2

1.17

3

1.17

1

1.155

1.16

1.165

1.17

1.175

1.18

1.185


Actual Target

1.142 1.137 1.158 1.168

0

0.2

0.4

0.6

0.8

1

1.2

1.4


OAR

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Fleet Reliability

Mean Miles Between Mechanical Failures

3168

3165

3023

3064 33

63

3369

3048

2938 31

50

3188

3020

0

500

1000

1500

2000

2500

3000

3500

4000


Systemwide Target

32743532

3137 3131

0

500

1000

1500

2000

2500

3000

3500

4000


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Customer ComplaintsCustomer Complaints per 100K Boardings for Divisions

Directly Operated and Contract Services

0.000.501.001.502.002.503.003.504.004.50

Jul-08 Aug-08

Sep-08

Oct-08 Nov-08 Dec-08

Jan-09 Feb-09

Mar-09 Apr-09 May-09

Cmplts per 100K Bdgs 2.99 3.22 3.71 4.07 3.25 3.34 3.00 3.31 3.12 3.17 2.84


3.09

3.08

3.07 3.

280

0.5

1

1.5

2

2.5

3

3.5


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TAP Senior/Disabled Cards

•

In converting seniors and persons with disabilities to TAP, 100,000 temporary cards were distributed while photo TAP cards were being created.

•

70,000 temporary Senior and Disabled TAP cards expired on 6/30/09 but no termination date was printed on them. Patrons were trying to use the expired cards to purchase day passes.

•

Grace period has been extended at least through July 15, 2009 for these temporary Senior/Disabled TAP cards. After this date, passengers are required to pay the one-way fare if they present an expired card.

•

Notifications were sent to senior centers and at our customer centers and an Operations Tariff Notice was issued. Patrons are

being encouraged to apply for their permanent TAP cards to continue to be able to purchase reduced fare passes.

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Operations Communications-

FY 09 Highlights

•

Developed and implemented Sector marketing projects

•

Managed communication for service changes including notification to public, elected officials and others about public hearings and service change implementation

•

Participated directly in or provided support to planning studies and agency-wide initiatives such as LRTP and pandemic response

•

Responded to countless operations-related issues arising from the public or community leaders such as brush clearance along Expo ROW, homeless along Orange Line, wheelchairs on buses

•

Volunteers communicated our message to 350,000 at 125 community events around the County

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Bus Operator Fitness for Duty

Bus Operator Candidate Assessment Test (BOCAT)–

All bus operator trainee candidates must pass a medical exam prior to beginning the six-week training course at Operations Central Instruction (OCI). There are no weight restrictions.

–

Medical Clinic will flag certain body types for BOCAT exam, an assessment performed by OCI to determine if the candidate can perform critical bus operator tasks.

–

Assessment includes the following evaluations:•

Seat Adjustment•

Operator Compartment Checklist•

Candidate Performance Checklist•

Bus Interior Inspection •

Bus Exterior InspectionWellness Program

–

UTU and MTA formed a Wellness partnership with our healthcare providers (Kaiser, BlueCross, Delta Dental and PacifiCare)

–

Wellness Fairs held at all divisions to promote exercise, weight

loss and healthy eating

HR Policy 3-18–

Purpose to ensure employees are able to perform the duties of their jobs at all times

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LA SAFELos Angeles County Service Authority for Freeway Emergencies

511 Traffic, Transit and Travel Information

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What is 511?

•

A national traveler information service

providing multi‐modal information:–

Traffic–

Transit–

Commuter Services and More•

Helps commuters make informed decisions

before and while traveling •

Will improve the region’s mobility–

Provides information about the five county

region: LA, Orange, Ventura, San Bernardino and

Riverside

•

511 is accessible via:–

Phone (toll‐free)–

Website (Go511.com)

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511 on the Phone

•

Call 511 for:–

Real‐time traffic information

•

Traffic speeds, incidents, road closures and travel

times

–

Automated Transit Trip Planning

–

Transit information and transfers to area

agencies–

Commuter Services information

•

Transfers to rideshare matching, employer services,

Park & Rides

What can I help you

with? Traffic, Public

Transit or Commuter

Services?

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Visit Go511.com for:•

Traffic map and real‐time

traffic information

•

Transit Trip Planning

•

General travel and transit

information

•

Commute Services

information

511 on the Web

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Traffic Information

Traffic Speeds and Travel Times Traffic Cameras

List Page

Map Page

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