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Chief ExecutiveRecruitment and Information Pack

Chief Executive Recruitment and Information Pack

2Make every moment count

Shooting Star Chase is a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families, across in London and Surrey.

Whether lives are measured in days, weeks, months or years, we are here to make every moment count. We support families from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. This care service includes short breaks at our two hospices (Shooting Star House in Hampton and Christopher’s in

Guildford), Hospice at Home, day care, symptom management, end-of-life care, bereavement care and a comprehensive range of therapies and support groups for the whole family.

Our bespoke support is free of charge to families and available 365 days a year. To deliver that vital care we need to raise £10 million every year, and with only 10% of that income coming from government funding, we rely on supporters’ generosity and other income generating activities to keep the service running.

Demand for our care increases every year, not just in numbers but also the range of services to best support families’ individual needs. At the same time complexities have increased, requiring greater staffing levels and expertise. Both hospices are rated Outstanding by the Care Quality Commission, which is testament to the highly dedicated, passionate and effective team of 200 staff and 700 volunteers.

The Chief Executive role at Shooting Star Chase is exciting and fulfilling. I hope this pack provides all the necessary information about the role and the charity, and inspires you to apply.

Ken Hanna, Chairman


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AdvertisementAre you passionate about making every moment count?

Shooting Star Chase is a leading children’s hospice caring for babies, children and young people with life-limiting conditions, and their families, in London and Surrey. Whether lives are measured in days, weeks, months or years, we are here to make every moment count. We support families from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

We are currently seeking an outstanding and passionate Chief Executive who will drive our ambitious strategy and make a significant impact on both the organisation and the wider hospice movement. Reporting to the Chairman and Board of Trustees, the Chief Executive will be responsible for providing inspirational leadership and strategic management as well as effective resource management. They will raise the profile of our work, be a key external ambassador and will build strong relationships with key stakeholders and future partners. In addition, they will manage the Organisation Leadership Team and foster a productive and friendly work environment.

This role offers a unique opportunity for an individual with a genuine passion for supporting children and their families. The successful candidate will demonstrate significant senior leadership experience, strong resource management and commercial acumen. They will be an engaging and inspiring communicator and will have excellent interpersonal and stakeholder management skills that will inspire fundraising and other income generating activities. Knowledge and awareness of the charity sector is highly desirable but not essential. Perhaps most importantly, the successful candidate will be fully committed to Shooting Star Chase’s purpose and values and have the ability to speak professionally and compassionately to a range of stakeholders including staff and families.

If you have the attributes and experience to make our future a success, you can apply or download further information for the role at www.perrettlaver.com/candidates quoting reference 3288. The closing date for applications is 9am (GMT) Monday 20th November 2017.

The salary is commensurate with the seniority of the role and is based in Addlestone, Surrey, with regular presence at our hospices in Hampton and Guildford.



Our catchment area


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Facts and figures

70010%8,2963,27190%4803:1 15,000

Supported families

Statutory funding

Hospice at Home hours

Short break nights provided

Occupancy at our hospices

End-of-life care nights provided

Volunteers to staff ratio

Amazing supporters

We have a range of support, activities and groups for the whole family, including parents, siblings and grandparents.

The amount of our income that currently comes from statutory funding. We are currently negotiating with various local authorities to secure a fairer contribution of funding for our short break provision.

We have one of the largest Hospice at Home teams in the country, providing vital care in families’ homes across our catchment area.

Short breaks help children enjoy the full range of fun, sensory and therapeutic activities, and give parents a much-needed break.

Occupancy is calculated on the number of beds we can afford to open rather than the bedrooms which exist.

Supporting children and their families during the end-of-life stage is the core of our care service.

We have 700 dedicated volunteers working alongside our staff.

Every year approximately 15,000 people show their support for Shooting Star Chase including donors, fundraisers, volunteers, corporate partners, friends groups and schools.


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Our historyShooting Star Chase began as two separate children’s hospice charities. CHASE was founded in 1994 and started as a community-based service in 1999. Two years later Christopher’s Children’s Hospice in Guildford opened to families. Royal Patron HRH The Countess of Wessex officially opened Christopher’s in 2002.

The Shooting Star Trust was founded in 1995 and after seven years of capital fundraising construction of a hospice got underway. Shooting Star House in Hampton welcomed its first family in 2005 and it was officially opened by HRH The Prince of Wales and The Duchess of Cornwall in 2006. In April 2011, the two charities merged to become Shooting Star Chase in order to provide more care for more children and families in London and Surrey.

Since becoming Shooting Star ChaseShooting Star Chase has cared for 5,000 people across London and Surrey since the merger in 2011. During that time we have supported over 1,200 children with life-limiting conditions, and over 3,700 parents and siblings. There are also many more people – extended family members such as grandparents – who have received our care.

Today Shooting Star Chase cares for 700 families, representing a 36% increase in supported families than on the first day of the merger. In five years as Shooting Star Chase we have provided 15,300 short breaks, 43,100 hours of Hospice at Home visits and 27,000 hours of therapy activities. As well as making every moment count throughout a child’s life, end-of-life care remains a fundamental and valued part of the care provided. Since the merger 337 children supported by the charity have sadly died. Many of these families have used one of the hospice bereavement suites, and received further support such as counselling and memory days.

In addition to numbers, Shooting Star Chase has continued to develop its service to meet the evolving needs of families. These include extending the symptom care provision across both hospices to provide even more specialist advice for children with particularly complex health needs, employing social workers to help families navigate other services on offer to them, and a transition coordinator who helps prepare families as their child begins to reach an age where they become too old for a children’s hospice service and need to access more age-appropriate services.


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We will provide high quality, safe and effective care, and further develop our service in response to evolving needs.

To increase the income and awareness we need to maintain and develop the care service we provide.

To attract, retain and develop people with the right skill set who will deliver our strategy and share our values. We want all our people – staff and volunteers – to feel valued for the work they do.

To further develop our role as a key driver of innovation and best practice in children’s hospice and palliative care.

To achieve our purpose

we need...

Our strategy More care for more children and families

In 2014 we launched a new five-year strategy to run to the end of 2018. Last year, as we reached the halfway stage, we felt it timely to review our progress and amend some aspects accordingly. Below sets out our updated strategy.

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Chief Executive

Director of Care

Director of Fundraising Operations

Director of Fundraising

Development

Director of Comms and Marketing

Director of Finance and Resources

Director of HR

Organisation Leadership Team

PA to Chief Executive


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Role descriptionWe are currently seeking an outstanding and passionate Chief Executive who will drive our ambitious strategy and make a significant impact on both the organisation and the wider hospice movement. Reporting to the Chairman and Board of Trustees, the Chief Executive will be responsible for providing inspirational leadership and strategic management as well as effective resource management. They will raise the profile of our work, be a key external ambassador and will build strong relationships with key stakeholders and future partners. In addition, the Chief Executive will manage a highly effective Organisation Leadership Team and foster a productive and friendly work environment.

Job Purpose

To lead the organisation, staff and volunteers in accordance with our aims and objectives; to assist the Trustee Board to fulfil its governance duties and to be accountable for our performance and strategic objectives as approved by the Trustee Board.

• To lead and manage the charity, ensuring it has the strategies, resources and procedures to operate effectively and in line with agreed policies, plans, statutory duties and obligations.

• To represent and promote the charity with key external stakeholders including donors – existing and potential – and partners and representatives of other relevant organisations.

• To ensure the Board of Trustees receives appropriate advice and information on all relevant matters to enable it to fulfil its governance, legal and constitutional responsibilities.

Key Responsibilities

The Chief Executive will be specifically responsible for delivering the following:

• Providing visible, inspiring and effective senior leadership, direction and oversight to the charity in the delivery of its vision, strategic direction and implementation of plans.

• Ensuring that the overall strategy is translated into exciting and meaningful business plans.• Being responsible to the Trustees for the overall financial health of the charity and ensure that

a diverse income is secured and expenditure controlled in line with budgets to secure long-term sustainability.

• Managing the charity in such a way that it is dynamic, fit for purpose and its resources are used as effectively and efficiently as possible.

• Inspiring the Organisation Leadership Team, ensuring that each individual is performing at the optimum level, and that the team as a whole functions effectively.

• Ensuring a high performing environment and a leadership culture which is challenging, yet empowering and supportive at the same time.

• Building effective working relationships with Trustees through appropriate presenting and reporting to ensure good governance and fulfil our legal and constitutional responsibilities.

• Raising the charity’s profile through speaking engagements, networking, publicity, marketing and membership of relevant charitable organisations.

• Promoting and enhancing our position externally and developing and maintaining good relations and effective networks with relevant stakeholders including government, patients, their families, celebrities, the public, media and major donors, and finding innovative methods of engaging and involving them in our work.



• Building constructive partnerships and strategic alliances with appropriate organisations in the private, statutory and voluntary sectors to address matters of joint concern.

• Representing the charity at high profile events and with the media. Acting as the chief spokesperson of the charity.

• Inspiring fundraising and other income generation activities from established sources as well as developing new avenues of income.

• Ensuring we have a consistent set of principles and values on which we are run and leading the way in role modelling these values both internally and externally in a consistent way.

Person Specification

Shooting Star Chase wishes to encourage applications from senior leaders drawn from a wide variety of backgrounds with a genuine commitment to the aims and values of Shooting Star Chase. The Chief Executive will be appointed against a wide set of competencies and capabilities. Candidates will be required to demonstrate strength and achievement against the majority of the following:

Skills and Experience

• Significant senior leadership experience within a relevant voluntary, public or private sector organisation as well as a proven track record of delivering results.

• A track record in developing robust strategies and driving organisational change.• Broad based business acumen and commercial skills with the ability to drive effective financial

analysis and management.• A track record of successful financial, people and resource management and the ability

to manage resources effectively and to budget, drawing from experience of raising and managing diverse revenue streams.

• Strong people leadership skills. The capacity to motivate passionate, experienced staff and volunteers.

• A strong commitment to the delegation and empowerment of good talent and clarity of individual team members’ responsibilities, who are delivering a complex range of services.

• Experience of working with a Board and an approach to governance that encourages an open, transparent and collaborative culture.

• Strong ambassadorial and networking skills. The gravitas, ability and presence to promote our mission with confidence and authority, through the full range of media and social networks.

• Highly developed stakeholder management and relationship building skills and the interpersonal skills to engage with a wide range of external and internal stakeholders.

• Excellent communication and negotiation skills and an ability to persuade and influence to promote the interests of the charity.

• A comfort with, and ability to, engage personally in raising funds and developing relationships with donors as well as an understanding of creative ways to increase funds.

• An understanding of how voluntary organisations are funded and the role of volunteers in the work across the whole organisation.

• Experience of securing additional funding through competitive tendering or commissioning would be desirable.


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Personal Qualities

• An empathy with the cause and a commitment to the purpose and values of the charity. Engender passion for our PRIDE values and behaviours.

• A demonstrated commitment to the charity sector with a real empathy for the challenges facing babies, children and young people with life-limiting conditions, and their families.

• An inspirational, motivational and facilitative leadership style that encourages a transparent approach to leadership.

• An appetite for innovation and the vision and excitement to build new initiatives.• The ability to be an inspirational communicator to our staff, volunteers and stakeholders.• The strength to make tough decisions and the ability to bring the team along.• An enquiring mind, intellectual capability, analytical ability and emotional intelligence. • High levels of personal integrity and humility.• A good sense of humour with the desire to be part of a committed and passionate

organisation.• A calm and measured approach under pressure with an ability to foster a productive and

friendly work environment.

PRIDE

• Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

• Respect – We will treat each other with the utmost respect.• Integrity – We will be open, honest and transparent in all that we do.• Diversity – We will respect individuality and ensure inclusion and fairness to all.• Excellence – We will strive for excellence in all that we do.

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How to applyTo apply or to download further information on the required qualifications, skills and experience for the role, please visit www.perrettlaver.com/candidates quoting reference 3288.

Candidates are asked to provide suitable daytime and evening contact numbers and email addresses.

The closing date for applications is 9am (GMT) on Monday 20th November, 2017.

Perrett Laver will conduct an executive search process in parallel with the public advertisement of the role.

Longlisted candidates will be invited to interview with Perrett Laver in late November/early December. The Selection Panel will subsequently meet to decide upon a final shortlist in early December.

Informal meetings and formal interviews with Shooting Star Chase will take place the first and second week of January 2018, with the formal interviews on Thursday 11th January 2018.

The salary on offer is commensurate with the seniority of the role. The role is based in Addlestone, Surrey, with requirement to travel to other sites.

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