Cheyenne Transit Program

DRIVERS’ AND SAFETY MANUAL

September, 2000

Index

I. CTP Organizational Chart & Mission Statement II. IntroductionIII. General IV. Dress Code & Personal HygieneV. Accidents and IncidentsVI. SafetyVII. TrainingVIII. Radio ProceduresIX. Wheelchairs and ScootersX. RefuelingXI. Pre-Trip and Post-Trip InspectionsXII. Inclement WeatherXIII. FaresXIV. Fixed Route OperationsXV. Paratransit (“Curb-to-Curb) OperationsXVI. InjuriesXVII. Disorderly or Abusive PassengersXVIII. Disciplinary ActionXIX. Drivers’ HoursXX. Operation of the Wheelchair LiftXXI. Trading Work AssignmentsXXII. Leave Requests

I. CTP Organizational Chart

CTP Mission Statement

The mission of the City of CheyenneTransit Program is to provide safe,reliable public transportation to themembers of the community and to

promote their self-sufficiency.

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II. Introduction

1. This Manual is intended as a “Guide” for the efficient andprofessional performance of your job. Nothing contained inthis manual shall be construed as a contract between theCheyenne Transit Program (CTP) and yourself. Additionally, this manual is not to be construed by you or anyemployee as containing binding terms and conditions ofemployment. All employment is “at will.” CTP retains theright to terminate any employee at any time for any reason orno reason, and the employee has the same right. CTP retainsthe right to change the contents of this Manual as it deemsnecessary, with or without notice to you or any employee.

2. This Manual is distributed to CTP personnel as aREFERENCE for use in their daily activities as CTPemployees. It is to be used in conjunction with the City ofCheyenne Personnel Rules and Regulations, which takesprecedence over this Manual.

3. The City of Cheyenne Drivers’ and Safety Manual is issuedas part of your equipment and must be returned upontermination. Please feel free to submit other items forinclusion and to make suggestions for changes.

4. The diagram on the preceding page (Organization Chart)shows the ultimate responsibility for the operation of CTP. CTP drivers, dispatchers, and support personnel collectivelyassume the major portion of responsibility in the successfuloperation of CTP’s buses. CTP operations is a team effortwith each individual on the CTP team doing his/her best toprovide transportation services to the City of Cheyenne.

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III. General

1. Professionalism includes friendliness towards and concernfor our passengers and other drivers.

A. Smile and be courteous to the passengers.B. Assist passengers as needed and as time permits.C. When dropping passenger at his/her destination, do not pull away from the curb until you see that he/she is safely away from your vehicle.

2. Always treat co-workers and supervisors professionallyand in a manner in which you would like to be treated. Belligerent or crude behavior is not acceptable.

3. Smoking is not permitted on the bus by drivers orpassengers. Move away from the bus to smoke so thatsmoke is not drawn into the bus. Be aware of the sensitivityto smoke of others.

4. Buses are assigned per schedule requirements. It isexpected you will treat each bus as if it were you ownvehicle.

5. Buses must be kept clean, inside and out. Windows are tobe kept clean and floors are to be swept and mopped asneeded. Tokens are available from shift leader, lead driver orthe office to wash buses.

6. Drivers are to properly use seatbelts while the bus is inmotion.

7. Whenever possible, pull the bus over to the side of the roadto pick up or drop off passengers.

8. Do not allow your bus to idle for extended periods,particularly during summer months. This will conserve fuel

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and allow time for the bus to cool down. The cooling systemon some buses is inadequate to support the engine and maycause it to overheat when the outside temperature exceeds 70degrees F.

9. Family and friends of drivers are not allowed to simply ridearound with drivers.

10. Passengers are not allowed to ride “co-pilot” (frontpassenger seat) in the Goshen buses (#21 and #22). Thoseseats are only to be used by drivers during training orevaluations.

11. Tardiness or absenteeism is to be reported to the ShiftLeader, Lead Driver, Assistant Manager or Transit Manager. Notification of any scheduling problems should be directed toDispatch as soon as possible.

IV. Driver Qualifications and Responsibilities

1. Driver Qualifications:A. Driver applicants must hold a current, validdriver’s license at the time of application.B. Drivers must possess a current, valid WyomingCommercial Driver License (minimum Class C), with“P” (passenger) endorsement and not be restricted tovehicles without air brakes (i.e. can not haverestriction “L”), within 60 days of hiring. Drivershired solely to drive in support of Stride may beexempted from the air brake requirement. Costinvolved is the driver’s responsibility.C. Have no moving traffic violations within the pastthree years as verified by a current Motor VehicleReport. (Waiverable).D. Hold a current certificate in CPR, Defensive

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Driving, 1st Aid and Passenger Service and Safety(PASS), or obtain same within 90 days of employment.E. Maintain a neat and clean appearance at all timesand adhere to the prescribed dress code.F. Have the ability to read and write English andfollow directions.G. Be knowledgeable in the safe operation ofequipment and in all conditions.H. Be skillful in maintaining accurate and completerecords.I. Demonstrate willingness to aid all passengers andcomply with Dispatch requests.J. Knowledgeable and/or experienced with workingwith elderly and disabled persons.K. Maintain a positive attitude toward the generalpublic and employees of CTP.L. Take and successfully complete a Department ofTransportation physical examination as required. Costof examinations is shared by the Driver and CTP.M. Agree to a criminal background check as acondition of employment.N. Agree to Drug and Alcohol Testing as a conditionof employment.

2. Driver Responsibilities:A. Drivers work under the supervision of the City’sTransit Manager (or Assistant Manager in the absenceof the Manager), the Lead Driver, and the ShiftLeaders.B. Drivers perform and document a thorough pre-tripsafety inspection of their assigned bus and promptlycomplete and document the required form for anythingfound to be defective.C. Drive safely, courteously and promptly transportpassengers from their pick-up point to their destinationas noted on the daily trip sheet. A cash fare, CTP

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token, punch card or monthly pass is required of eachpassenger, unless other arrangements have beenapproved by Dispatch.D. Driver operates wheelchair lift for passengersrequiring the wheelchair lift. If operated according tothe instructions in Section XX of this manual.E. Drivers are required to wear their seatbelts at alltimes while bus is in motion. Passengers must complywith the state seatbelt law.F. When practical or when requested to do so, driversshould provide assistance to passengers while boardingand departing the bus. The driver will assist withpackages, groceries, etc. Walkers, packages, groceries,etc., are to be stowed in a safe and secure manner so asnot to shift during normal bus operation.G. Drivers are not to attempt to carry on conversationwith nor allow passengers to distract their attentionfrom driving. Questions should be addressed onlyduring loading and unloading. Use ofcellular/portable phones and ear phones, by drivers is prohibited while the bus is moving.H. Drivers are to keep a close watch on all gauges andall vehicle functions during bus operation andpromptly notify either Dispatch or a supervisor of anyabnormal readings and follow their instructions.I. Drivers are to stop at all railroad crossings. Emergency flashers are to be activated at least fifty(50) feet before coming to a complete stop no less thanfifteen (15) feet from the crossing. Drivers shouldlook both ways and if clear, proceed. Beware ofdouble tracks where a second train may be moving onthe far set of tracks, even after the near train hascleared the crossing. Deactivate flashers after crossingthe railroad tracks and reaching the other side. Thepassenger door may be opened to give driver a clearerline of vision and to hear an oncoming train.

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J. Drivers are not to stop their bus where passengersare required to go through mud puddles, snow banks,cross streets, etc., to board or unload. Passengers willbe loaded and unloaded from the correct side of thestreet.K. Prior to loading or unloading passengers, driversare to:

1. Activate the emergency flashers.2. Come to a complete stop out of traffic.3. Put the vehicle in “PARK” and/or activate the parking brake.4. Open the passenger door.

UNDER NO CIRCUMSTANCES SHOULD THEPASSENGER DOOR BE OPENED PRIOR TO THE FIRSTTHREE STEPS BEING COMPLETED.

L. Refer all passenger suggestions or complaints toTransit Manager, Assistant Manager, Dispatch or othersupervisor. DRIVERS AND DISPATCHERS ARETO REFRAIN FROM DISCUSSING OTHERPASSENGERS OR CTP BUSINESS WITHINHEARING OF NON-CTP PERSONS.M. Drivers are to operate their vehicles withconsideration for pedestrians and other vehicles. Drivers are to make a sincere effort not to block trafficduring loading and unloading passengers. Drivers areto be courteous to the public at all times.N. Drivers are responsible for the cleanliness of theirbus, both inside and out.O. SMOKING ON THE BUSES IS STRICTLYPROHIBITED BY DRIVERS AND PASSENGERS.P. CTP employees are required to have a reliablemeans of transportation to and from work, and areliable and timely means of communication (e.g.home telephone, cell phone, pager or reliableneighbor).

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Q. CTP employees and passengers are prohibited fromcarrying guns or weapons of any kind while on duty orriding in a CTP vehicle.

R. CTP employees are prohibited from acceptinggratuities from passengers at any time. Gifts ofmonetary insignificance, such as cookies, donuts,candy, cards, are excluded.S. CTP employees are prohibited from loaning moneyto passengers.T. Drivers are to check the bulletin board daily andtheir individual boxes both before and after their shift.U. All CTP buses are expected to be operated in a safemanner. However, as operators of a specializedtransportation bus, drivers assume a responsibility ofgreater proportions since they have the safety of thepassengers to consider. All traffic regulations must beobserved. Violations could lead to disciplinary action,to include termination. Buses are to be operated at alltimes with the comfort and safety of the passengers inmind. A safe speed with four passengers aboard maynot be a safe speed with twenty passengers aboardsince the higher gross weight of the bus could makeoperation more difficult.

IV. Dress Code and Personal Hygiene

1. All CTP employees are to maintain a neat, clean,professional appearance while at work.2. Monday through Thursday, drivers are to wear a CTPissued shirt or similar, predominantly navy blue or marooncolor (or previously issued gray shirt). It is preferred thatshirts be tucked into the pants. Wear of a CTP issued shirtmay be directed on some occasions (e.g. Frontier Days orcharters).

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3. Friday and Saturday, drivers may wear a neat, clean shirt oftheir choosing, to include T-shirts. Shirts must be plain (or aBus Roadeo T-shirt), without advertising, and have a definedsleeve. “Tank tops” are not permitted. Plain white“underwear style” shirts are not to be worn as outerwear.4. Drivers are to wear pants or “walking” shorts ofappropriate length (not more then 2" above the knee). Jeansand denims are acceptable if they are clean and in goodcondition (not frayed or excessively faded).5. Shoes should have non-skid soles. Sandals with a rearstrap may be worn with socks. Thongs or spike heels are notacceptable.6. Hair must be clean, neat and well-groomed. Long hairmust be restrained to avoid interfering with the safe operationof the vehicle or with the passengers.7. Mustaches, beards and sideburns must be well-groomedand neatly trimmed.8. Appropriate personal hygiene must be practiced for thehealth and comfort of passengers and employees.9. Heavy use of perfume/cologne is to be avoided.10. Name tags are to be worn or prominently displayed wherethey are clearly visible to passengers at all times drivers are onduty.

V. Accidents and Incidents

1. An ACCIDENT is any event in which a busunintentionally or inappropriately comes in contact withanother vehicle, object, or person, or in which a bus isdamaged in any way. An INCIDENT is any event other than amishap with a bus, such as an injury that occurs on a bus, afall by a driver or a passenger while entering or exiting a bus,an encounter with a belligerent or apparently intoxicatedpassenger, or other out-of-the-ordinary event.2. In the event of an accident or incident, first ensure anyappropriate 1st Aid actions are taken. If an ambulance is

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needed, radio the dispatcher to call one, providing pertinentinformation such as location and general nature ofinjur(y)(ies).3. ACCIDENTS

A. Notify CTP Dispatch immediately and give a briefoverview of the severity of the accident. Be cautiousof what information is broadcast over the radio.Consider using a telephone for personal/sensitiveinformation. During hours that Dispatch is closed,notify the shift leader. If no shift leader is available,contact the Transit Manager, Assistant Manager orLead Driver at home.B. All accidents involving a City vehicle (includes allCTP vehicles) are to be investigated by a City policeofficer. Report facts concerning the accident whenrequested by the investigating officer. Do not offerpersonal opinions or observations. Under nocircumstances should guilt be admitted to other thana CTP supervisor or City Risk Manager.C. Prior to the end of your shift, fill out a CTPAccident/Incident Report and return it to the TransitOffice as soon as possible.D. Under no circumstances are you to speak for theCity of Cheyenne, Cheyenne Transit Program or anyof its departments in legal matters pertaining to anyaccident or incident. Do not discuss the accident withanyone other than a supervisor, police officer, claimsrepresentative, or City Risk Manager.E. In most instances, the driver involved in anaccident will be immediately referred for a drug and/oralcohol test, unless specifically excused by the CityRisk Manager, Transit Manager, Assistant Manager, orLead Driver.

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1. INCIDENTSA. Notify CTP Dispatch, Lead Driver, TransitManager, Assistant Manager, or Shift Leaderimmediately. Be cautious of what information isbroadcast over the radio. Consider using a telephonefor personal/sensitive information.B. Prior to the end of your shift, fill out a CTPAccident/Incident Report and return to the TransitOffice as soon as possible.C. Under no circumstances are you to speak for theCity of Cheyenne, Cheyenne Transit Program or anyof its departments in legal matters pertaining to anyaccident or incident. Do not discuss the accident withanyone other than a supervisor, police officer, claimsrepresentative or City Risk Manager.

VI. Safety

1. Stop at all railroad crossings. Turn on your four wayflashers at least 50 feet before you stop and turn them off afteryou have cleared the tracks. Stop between 15 and 50 feetbefore crossing. Look left, right, left and listen before youproceed. Beware of multiple tracks. As one train passes,another may be moving in the opposite direction on the otherset of tracks. Do not cross tracks if you will not be able toproceed far enough on the other side to completely clear thetracks.2. Never park your bus in a position that could cause anaccident. Always use the four-way flashers to warn followingtraffic when stopping to load or unload passengers. Do notleave the back of the bus out in traffic while loading orunloading passengers. It’s safer for you and your passengersif you curb your entry door (the bus will be out of traffic andthe passengers don’t have to step off the curb and then back upto the door).3. Before proceeding through an intersection, first look left,

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then right and then left again. Check your rear view mirrors.4. When stopped in traffic, leave one car length in distancebetween you and vehicle ahead of you.5. When a traffic light turns green, check your rear viewmirrors prior to moving. When the vehicle ahead starts tomove, count to three before preceding.6. Use four to six seconds following distance for speeds under30 mph, six to eight seconds for speeds over 30 mph. Thiswill assist in not getting a fixation on the vehicle ahead.7. Scan cars parked along the side of the road. Look to see ifthey are occupied. That is when they are a threat. If a car isoccupied, watch to see if the driver is about to exit from thecar or pull away from the curb.8. When dealing with stale green lights (ones that have beengreen for awhile), the point of decision is an imaginary lineyou set up between your vehicle and the crosswalk. Since youare not sure of the light, you must be sure of the point behindwhich you can safely stop if the light should start to change. Always stop behind the “stop line” or crosswalk.9. When pulling away from the curb, first check the driver’sside mirror and then glance over your left shoulder.10. As a general rule, check your rear view mirrors everythree to five seconds.11. Avoid parking in situations where you must back up. Ifnecessary, drive around the block, take an alternate route, orask someone to serve as your ground guide. If backing cannot be avoided, set your brake, get off the bus, and check theclearance behind you. When picking up passengers, find asafe stopping area and have the passenger walk up to you. Always sound your horn before backing and use your four-way flashers.12 When braking, plan ahead to minimize abruptness. Youshould always drive at a speed that enables you to stopsmoothly. Hard braking is very uncomfortable.13. Use proper hand position on the steering wheel (10o’clock and 2 o’clock positions).

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14. Headlights should be used at all times to make you morevisible to drivers and pedestrians.15. Yield to pedestrians at all times.16. When turning, make sure you signal your intentions andget into the proper lane well in advance (100 feet orapproximately one half block). Always turn into the closestlane.17. Use your turn signals whenever changing lanes.18. Yield right of way to all oncoming traffic at uncontrolledintersections. Approach intersections prepared to stop. Lookleft, right and then left again.19. Whenever possible, drive in the right hand lane. This willmake it easier and safer for passengers to flag your bus.20. Aim high in steering. Findan imaginary target well aheadof you. This will center the bus in the lane and give you a safepath during turns.21. Stay back and see the whole picture. Don’t focus on thevehicle just ahead of you.22. Keep your eyes moving. This will keep you alive atintersections and keeps your eyes ahead of the bus.23. Leave yourself an out. Always have a planned escaperoute. Be prepared for the unexpected.24. Make sure other drivers see you. Communicate in trafficby using your horn, lights and/or signals.25. PRACTICE DEFENSIVE DRIVING TECHNIQUES.

VII. Training

1. New Driver Training (Responsibility - Lead Driver orDesignee)

A. New Drivers will go through a minimum of four(4) days of training, prior to driving “solo”. Trainingwill include, but is not limited to:

1. Day 1(A) Report to CTP Office; in-process atthe City’s Human Resource (Personnel)

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Office, 2101 O’Neil.(B) Issue of required items per DriverTraining/Equipment Sign-out Sheet.(C) Orientation by Lead Driver ordesignee, and office staff.(E) Practical application in :

(1) Route schedules(2) Paratransit schedules(3) Loading, tying down, andunloading wheelchairs andscooters (see also Section IX) invarious types of buses.

2. Day 2 through 4:(A) Familiarization with the differentsizes/styles of buses. NOTE: It is to thenew driver’s advantage to train in asmany different styles of vehicles aspossible since each has its own uniquecharacteristics.(B) Ride along with other drivers tofamiliarize with the different facets ofdriving both fixed route and paratransitbuses.(C) Learn the different ways to properlytie down wheelchairs and scooters.(D) Other aspects of the job as listed onthe Driver Training/Equipment SignOut Sheet.(E) The last day of training will consistof the new driver doing the actualdriving with an experienced driver alsoon the bus, available to supervise andanswer questions.(F) It is at the discretions of the trainingdriver(s), Lead Driver, Transit Managerand/or new driver to determine whether

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or not more training is needed.NOTE: New drivers are limited to the type bus they canoperate prior to being issued a Commercial Driving Licensewith Passenger and Air Brake endorsements.

3. Required/Recurrent Training. All employees arerequired to attend classes in 1st Aid, CPR, BloodbornePathogens, Passenger Service and Safety (PASS),Defensive Driving Certification (DDC).

A. 1st Aid Training1. Standard Level 1 class designed togive the driver a general knowledge of1st Aid practices he/she may be requiredto perform on the job.2. Drivers must re-certify every twoyears.

B. Cardiopulmonary Resuscitation (CPR)1. Standard Level 1 class designed togive the driver a basic knowledge ofCPR.2. Drivers must re-certify every year.

C. Passenger Service and Safety (PASS)1. Initial two day class designed toeducate drivers in passenger sensitivityand to enhance their awareness of howdifferent disabilities may affect theirpassengers.2. Drivers must re-certify in PASSevery three years.

D. Blood borne Pathogens1. Two hour class designed to teachdrivers the dangers of, and how toprevent becoming infected with HIBand HIV by avoiding contact with bloodor other bodily fluids.2. Drivers must re-certify yearly with a

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one hour refresher course.E. Defensive Driving Course (DDC)

1. The initial DDC course (DDC6/8) isan eight or six hour course designed toteach drivers how to avoid collisionsand reduce traffic violations.2. A four hour refresher course (DDC4)is required every three years.

F. Safety. Drivers are required to attendperiodic safety meetings.

VIII. Radio Procedures

1. Operators of CTP’s radio system are governed by thepolicies of CTP as well as the rules of the FederalCommunications Commission (FCC) which provides thelicense for our radio system to be on the air. CTP isresponsible to the FCC for communications activities and issusceptible to periodic monitoring by the FCC.2. All CTP buses are equipped with two way radios forcommunication with Dispatch and other drivers.3. The radio should remain “ON” and the volume at a levelwhere it can be heard while buses are in service.4. “10" codes are not used. However, conversations are to beclear, concise and professional so anyone needing to getthrough to Dispatch (or vice versa) can do so without lengthydelays.5. Conversations not related to CTP operations are to be keptto a minimum.6. Politics, Religion, Sex, Passengers, other employees, busdefects or off-color remarks are not to be discussed on theradio.7. Do not argue over the radio. If you have a problem, take itup later in private or by telephone.8. If you are going to be out of your bus, let Dispatch knowwhere you will be and for how long. If you will be out of your

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bus for an extended time, give Dispatch a phone number whereyou can be reached.9. Courtesy can be expressed by the tone of voice and mannerof speaking. Never yell or curse on the radio. Words or voiceinflections which when broadcast, reflect or indicate irritation,disgust of sarcasm are not to be used.10. Do not use CB language on the air. Use plain language,keeping your messages brief and to the point.11. Private citizens have personal scanners and frequentlymonitor our frequency. Passengers on your bus and other CTPbuses hear all radio conversations. Always assume others arelistening to all radio conversations and keep it professional.

IX. Wheelchairs and Scooters

1. Do not transfer, or allow a passenger to transfer, from awheelchair/scooter to a seat. Passengers who board a CTP busin a wheelchair or a scooter are to remain secured in thewheelchair or scooter throughout the trip.2. When folding and lowering the lift, stand far enough awayso the lift will not hit you or pinch your feet when lowered.3. Back the wheelchair onto the lift when loading.4. Lock both wheels on the wheelchair before raising the lift. Do not allow anyone to ride on the lift with the passenger. Operate the lift controls with your left hand and grip thewheelchair or scooter with your right hand. This will not onlyassist the passenger in feeling secure, but will let you know ifthe wheelchair or scooter starts slipping. As soon as the lift isoff the ground, kick the front plate or lift to ensure it is lockedin place.5. Do not ride on the lift with a passenger. You cannot assista falling passenger if you are falling also. Always stand in aposition where you can hold onto the chair.6. Talk to the passenger whom you are assisting. Tellhim/her what you are going to do before you do it. Ensure

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they understand what you are doing.7. After the lift has been raised, push the wheelchair as farinto the bus as possible and set the brakes. This will helpprotect the passenger if the bus is struck before you get inside. If the passenger can move him/herself all the way into the bus,that is acceptable.8. Get into the bus via the passenger entrance and maneuverthe wheelchair to the forward facing position. All buses mustcarry the wheelchairs or scooter in the forward facingposition. If for any reason you feel this cannot beaccomplished, contact your shift leader or Dispatch forinstructions.9. The four-point tie down system must be used to secure allwheelchairs and scooters, along with a seatbelt. Connect thepressure type tie-downs to the front of the wheelchair orscooter and pull tight. Then attach the ratchet type to the rearof the chair and pull/twist tight. If necessary you may attachall of the tie downs around 1, 2, 3, or 4 separate locations onthe chair/scooter itself, as long as each tie-down is thenfastened to a different location.10. When off-loading a wheelchair or scooter, after removingthe tie-downs, push the wheelchair or scooter forward up tothe lift so that the passenger is facing to the outside. Gooutside and bring the wheelchair or scooter the rest of the wayonto the lift. The rules for riding the lift are the same as whenon-loading.11. Ensure the lift is folded back into the bus and the liftdoors securely closed before moving the bus.

X. Refueling

1. Never refuel a bus while passengers are on board. Ifrefueling is necessary while passengers are on the bus, havethem off load and remain outside the fenced in area, or at least150' (half a football field) from the refueling point.

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2. Never refuel a bus while the engine is running.

3. Annotate the number or gallons of unleaded, diesel or CNGon the yellow copy of the Bus Driver’s Vehicle InspectionReport.

4. Unleaded gas pumps are located at Fleet Maintenance(Westland Road and Old Happy Jack Road).

5. Diesel Fuel pump is located at the Southwest Garage “BusBarn”.

6. Compressed Natural Gas (CNG) refueling station is locatedon 24th street just east of Missile Drive.

A. Bus numbers 15 through 22 have dual-fuelcapabilities, CNG and unleaded. Both tanks are to betopped off when refueling.B. When running on CNG, the bus will automaticallyswitch to unlead fuel when the CNG tank is empty. Do not manually switch from CNG to unleaded whilethe bus is running as it can cause mechanicalproblems.C. Minimum CNG refueling capacities are as follows:#15 & 16 15 gallons#17 thru 20 9 gallons#21 & 22 18 gallons

XI. Pre-Trip and Post-Trip Inspections

1. The inspection of buses is required by the City ofCheyenne, the Cheyenne Transit Program and the U.S.Department of Transportation, Rules and regulations2. It is forbidden to operate any vehicle in such a conditionthat its operation would be hazardous or likely to result in anaccident or breakdown.3. A pre-trip inspection is to be completed daily by the

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vehicle operator before the start of the first shift of the day.4. Pre-trip inspection procedures:

A. Begin the inspection with the vehicle turned off. Walk around the vehicle to inspect the body, windowsand mirrors for damage. Look for dents and cracks. Look for rust streaks (indicating a hole or crack) andshiny spots (indicating a missing part). Check theoverall symmetry of the vehicle. This can help toidentify missing parts. If the vehicle is leaning, therecould be a suspension problem. Ensure the licenseplates are secured. Ensure outside mirrors are cleanand properly adjusted. B. Check the ground under the vehicle for leaks andthe undercarriage for loose parts.C. Check the condition of all tires including the spareif provided. Look for cracks, bubbles or nicks. Measure the tread depth and pressure. The correctmaximum cold pressure is indicated on the tire’ssidewall. When front tires are viewed from the front,and rear tires from the back, they should not appearwarped (warping indicates cord separation.) Ensurelug nuts are present and tightened.D. Open the hood. Inspect batteries. Check the fluidlevels of the batteries unless they are “maintenancefree.” Tighten if loose and look for corrosion on theterminals.E. Examine belts and hoses. When pushed in themiddle between pulleys, any belt should not compressmore then ½ inch. Twist the belt and look for cracksand excess wear. Rubber hoses need a similar test. Ifany hose is too hard, brittle or has cracks, report itimmediately.F. Measure fluid levels (other than transmission). Becertain the radiator fluid, oil, power steering, andwindshield washer fluid reservoirs are filled. Recordadditions of fluid.

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G. Start the engine. Listen for peculiar noises; checkoil pressure, ammeter, and fuel gauges. During drivingshift, be alert for unusual odors or other indications ofan exhaust leak or other problems. Cycle the lift. Payspecial attention to the wheelchair securement systemand how it operates. Double check safety barriers andmake sure the lift runs smoothly through the entirecycle. Check for hydraulic leaks and cracked hoses. Check equipment necessary for manual operation.H. Check the transmission fluid level. Make sure thevehicle is on level ground. Place chock blocks ifequipped. Set and check the parking brake. Set thetransmission in neutral. Close the hood whencomplete. Record additions of fluid.I. Turn on the headlights and 4-way flashers. Checkthe dash light, gauges, dome and stepwell lights.Check the high and low beams on the headlights. Walk around the vehicle to check each lamp and lampcover of the clearance lights and brake lights. Checkall reflectors. Check destination signs. Have someoneassist you in checking the turn signal light, brake lightsand the back-up lights and alarm (if installed). Checkhorn and windshield washers/wipers. Check passengerseat belts; ensure they are straightened and ready foruse. J. Check the inside of the vehicle for loose objects andcleanliness. Make sure all seatbelts, safety restraints,and securement devices are available and functioning. Check all ancillary equipment (fire extinguisher, firstaid kit, emergency reflective triangles, seat belt cutterand radio). Check that emergency exits are clear andproperly secured.K. Check passenger door; open and close door andcheck lock positions while making a visual inspection.L. Make sure you have all the documentation (license,registration, proof of insurance, WY Accident Report

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Form, CTP Accident/Incident Report Form) andanything else required for your particular bus (gascard, schedules, etc.)M. Ensure bus is clean. The cleanliness of CTP’svehicles directly reflects on the driver and on CTP aswhole. Note on the vehicle Inspection Report if theassigned bus was left in an unacceptable condition(e.g. trash in the wastebasket, on the floor, or on the“doghouse”; floor dirty and in need of mopping, etc.)N. Refuel the vehicle if necessary.

5. Air Brakes Test (Blue Bird and Thomas buses only):A. Chock the wheels.B. Start engine; let air pressure build to governed cut-out pressure (should occur between 100-125 PSI).C. With engine off, wheels chocked, and parkingbrake on, listen and watch gauges for one (1) minute. NO air pressure should be lost.D. With engine off, wheels chocked and parking brakereleased, key turned on, fully apply foot brake to see ifair pressure drops more then 3 PSI in one minute. Ifloss exceeds this amount, there is a defect somewherein the system.E. Start “fanning off” the air pressure by rapidlyapplying and releasing the foot brake; low air pressurewarning alarm should activate before air pressuredrops below 60 PSI.F. Continue to fan off the air pressure; atapproximately 10 PSI, the spring brake push-pull valveshould pop out.G. Start engine, remove chocks. Let air pressure buildto 85 PSI. From 85 PSI, air pressure should build to100 PSI within 45 seconds.H. With foot brake covered, place the bus in a forwardgear with parking brake applied; pull against theparking brake (this tests the rear brakes).I. With the bus still in the forward gear, apply pressure

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on the foot brake while releasing the parking brake. Allow the bus to roll forward, “stabbing” the footbrake two to three times (this tests the front brakes). Check for pulling to the left or right.

6. After completion of the pre-trip inspection, put the signedoriginal copy in the “IN” basket in the drivers’ office.

7. The yellow copy of the Vehicle Inspection Report is to beturned in at the completion of the evening shift. Note anyadditional defects or problems found during the shift, as wellas the pre-trip entries.

A. Annotate the number of gallons of unleaded, dieseland/or CNG put into the vehicle. B. The pink copy is to be kept in the vehicle until thebook is used up, then put in the drivers’ office.

8. Any serious safety defects must be reported to the shiftleader, lead driver or transit manager for a decision as toserviceability.

9. When picking up buses that are released from either FleetMaintenance or the Lube Shop:

A. Check the Vehicle Discrepancy list (VDL) for thatvehicle. This should be brought out to you along withthe vehicle keys for anything that needs to be pickedup at the end of your shift.B. Check each item listed to ensure it was repairedand sign the VDL beside each item repaired.

C. If an item wasn’t repaired, do not mark anything onthe VDL.D. Do not call in over the radio about vehiclediscrepancies.E. The VDL is to be put into the paperwork/fare box inthe drivers’ office.

10. Post-Trip InspectionA. At the end of the last shift of the day, ensure anydiscrepancies noted during the shift are annotated.

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B. Before securing the bus, walk around checking for anynew dents, dings, fuel leaks, or other out-of-the ordinarysituations.

XII. Inclement Weather1. The City Snow Plan.

A. The City Snow Plan refers to three phases:1. Level I - Severe weather and possible blizzardconditions may exist within the next either hours(no actions other than planning required).

2. Level II - extremely bad weather - - snow,wind, drifting snow, poor visibility, droppingtemperatures or any combination thereof exits -- (supervisors given the discretion to release“non-essential” employees who may encounterdifficulty in getting home; NOTE: TransitDrivers are essential personnel).3. Level III - extreme weather conditions existwithin and without the city limits. Officepersonnel released in 20 minute increments.

B. If it is announced prior to 6:15 a.m. that Level IIIexists or that City offices are closed due to weather(via local radio stations) buses will not operate thatday.C. If Level III is announced after bus service hasbegun, service will continue until terminated by theTransit Manager, or in his absence, the AssistantManager, Lead Driver, Dispatcher or Shift Leader, inorder. In such instances, the termination of serviceswill be coordinated so as to minimally impact riderswho have already been transported to a site and willrequire transportation home. Service will beterminated as soon as practical.D. The ultimate decision to terminate service due toweather lies with the individual driver. If he or shedoes not feel safe operating a bus, he or she should

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immediately notify a supervisor. If no supervisor isavailable via radio or telephone, a driver’s judgementdictates whether or not it is safe to operate a bus.E. Route times may be adjusted during periods ofinclement weather, to ensure all drivers are able toleave the Transfer Station at the same time.

2. Tornado Warnings.A. A Tornado Watch indicates that conditions arefavorable for the formation of a tornado. No actionsare necessary by the drivers other than ensuring he/sheis tuned to a local radio station.B. A Tornado Warning indicates a tornado hastouched down either in the City or in the immediatesurrounding area. City warning sirens are activated.

1. Contact Dispatch for instructions.2. If the City’s tornado warning sirens go off,in the absence of instructions from Dispatch ora supervisor to do otherwise, seek immediateshelter for your passengers and yourself.3. If you are in your bus and witness a tornadotouch down in your immediate area, contactDispatch if at all possible. Immediately pullbus over to the side of the road and evacuate allpassengers to a ditch or other low lying areauntil the tornado has passed.

3. Flooding.A. In cases of severe flooding, contact Dispatchimmediately.B. If Dispatch cannot be reached, avoid all streetsand/or intersections with fast moving water. Eventhough the water may not appear to be deep, you nevercan tell how much damage has been done to the road. It only takes about 1 ½ feet of fast moving water tofloat a bus.

4. The overriding factor in making weather related decisions

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is the SAFETY of your passengers and yourself. We have anobligation to provide service to our passengers. However, wehave a more pressing obligation to ensure their and our ownsafety.

XIII. Fares

1. Either a cash fare ($1.00 for fixed routes), CTP plastictoken, punch card, monthly pass or transfer slip must becollected from each passenger for each ride, except for waiverrides.2. Passes are available for issue to all drivers around the 15th

of the month, from the CTP office.A. Passes cost $30.00 and are good only for thecalendar month for which issued, and only for thepassenger whose signature appears on the front.B. Passes must be displayed to the driver whenever apassenger uses it, unless you have previously seen thepass that day. Be consistent. Do not accept a person’sword that he or she has a pass.

3. Tokens and punch cards must be purchased through theoffice by the passenger requesting them. Passengers may callin orders for tokens or punch cards and have them deliveredby the driver who will be picking them up the next time theyride. In such cases, tokens or punch cards will be attached tothe driver’s schedule at the beginning of the shift.4. Attendants are individuals who must ride with a passengerto ensure the passenger’s safety. Usually passengers needingan attendant are unable (physically or mentally) to take care oftheir basic needs on the bus.

A. Attendants are to be noted on the route schedulewith an “A” along with the passenger’s method ofpayment.B. On paratransit rides, attendants are listed on thedriver’s schedule under the passenger’s name.C. Attendants ride free of charge.

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5. A “waiver ride” is one that is paid for by the WyomingDepartment of Health. The passenger should let you knowhe/she is using a waiver when they board the bus, or it mayalready be annotated on your paperwork.

A. Not everyone is authorized to use waiver rides. Ifyou are unsure as to whether or not they are authorizedto use waivers call Dispatch for confirmation.B. If the passenger is unable to speak and there is aquestion, contact either Dispatch or shift leader onduty.

6. Transfers are issued to passengers needing to transfer fromone bus to another. Transfers are for use on the next availablebus, not for “delays en route”. Transfers are not to be used to“make a quick stop” or to “just run in real quick”. 7. Passengers are not allowed to”owe” for a ride unlessapproved by the shift leader or Dispatch.8. Free ride coupons or other promotional rides areoccasionally used to promote new business. Drivers will benotified ahead of time of such promotions.

XIV. Fixed Route Operations1. At the beginning of your shift, get “CTP Time” from theshift leader or Dispatch.2. All buses are to have the proper route signs displayed priorto the beginning of a shift.3. When arriving at bus stops, always turn on four-wayflashers, come to a complete stop, and look for passengers,even if you are running late.4. Deviations from fixed routes are not allowed.5. The Transfer Station (intersection of Lincolnway andMorrie Avenue) and three Transfer Points (Albertson’s onYellowstone, Cheyenne Housing Authority on Sheridan andK-Mart) are where route buses meet to allow passengers totransfer to other buses to complete their trips.

A. Schedules normally allow for a driver to arrive afew minutes early to take care of personal needs.

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B. Drivers are still “on the clock” and are responsiblefor maintaining their vehicles and assisting otherdrivers with passengers in wheelchairs or otherpassengers who need assistance. This time should alsobe used for general housekeeping of the buses (e.g.wash bus windows, sweep and mop buses, etc.).

6. During shift change, the off-going driver should brief theoncoming driver on all matters of concern, to include:

A. Passengers already on the route who may requirespecial assistance.B. Traffic problems that may affect the route.C. Defects noted with the bus.D. Route changes due to construction and the alternateroute you have been using.

7. Drivers are responsible for stocking the maps andschedules located in the kiosks on their assigned bus. If moremaps/schedules are needed, contact Dispatch.8. The driver of the East Cheyenne bus is to ensure the mopand bucket with fresh soapy water are taken to the TransferStation at the beginning of each day, and at night ensure theyare returned to the drivers’ office. This is to clean up anyaccident/spill that might happen on one of the buses.

XV. Paratransit (“Curb-to-Curb”) Operations

1. Drivers should arrive at Fleet Maintenance 30-45 minutesprior to their first scheduled pickup. This allows time tocheck their in-box and the bulletin board, review theirschedule, perform a pre-trip inspection of their assigned busand arrive at their first pickup on time.2. Drivers are allowed a 30 minute window (15 minutes oneither side of the scheduled pickup time) to pick uppassengers. For example, if a scheduled pickup is 2:00 p.m.,the driver is considered on time if he/she arrives anytimebetween 1:45 and 2:15 p.m. However, curb to curb driversshould try to arrive as close to the scheduled time as

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possible.3. When drivers arrive to pickup a passenger, let them knowyou are there by briefly sounding the horn or exiting the busand knocking on the door.4. After attempting to contact a passenger, allow five minutesbefore considering the passenger a no-show. Once fiveminutes has passed, contact dispatch and request a time check. Log both your arrival and departure times on the ParatransitSchedule.5. When drivers are at lunch, running personal errands, etc.,they are considered to be “off the clock”. This time cannot becounted as “on duty”.6. If there is free time between rides, contact Dispatch to findout if there is anything for you to do. If not, contact the routebuses and offer assistance. If no assistance is needed, youmay choose to go home or to other authorized destinations. This time may also be used to clean your bus or other buses,or to clean the drivers’ office. Time spent accomplishing suchtasks is considered “on the clock”. Document what you did onyour paperwork. Inform Dispatch as to your location, timeyou get out of your bus and the time you get back into yourbus. 7. Drivers are given 30 minutes to complete paperwork,refuel and return to the bus barn after dropping off the lastpassenger.

XVI. Injuries

1. Personal Injuries to Passengers . An accident causinginjury, no matter how slight, occurring when a passengerenters the bus, is riding on the bus, or is exiting the bus,MUST BE REPORTED. Even if an injury is not immediatelyapparent but an incident occurred such that there is apossibility of an injury, a report must be made, using the CTPIncident/Accident Report Form.

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A. SERIOUS INJURY(required immediate medicalattention.)

1. Contact Dispatch, give the location and whatassistance is required.2. Aid the injures, give emergency first aiduntil professional help arrives.3. Report name, address, phone number andother information concerning the injuredpassenger, as required.4. Obtain name, address and phone number ofany witnesses.5. DO NOT EXPRESS GUILT OF FAULTas to the reason(s) for the accident. This may beexpressed in writing on your report.6. In the case of fire of other emergencysituations requiring evacuation of the bus, getpassenger(s) off FIRST and as far away fromthe vehicle as possible. Then proceed with theappropriate type of assistance, in accordancewith the type of assistance needed and yourlevel of training.

B. MINOR INJURY1. Aid the injury - give emergency first aid asappropriate.2. Report names, addresses, phone numbersand other information.3. Obtain the name(s), address(es) and phonenumber(s) of witnesses.4. DO NOT EXPRESS GUILT OR FAULTas to the reason(s) for the accident. This may beexpressed in writing on your report.

C. Personal injuries to CTP employees.1. Call Dispatch of another driver forassistance, if appropriate.

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2. As soon as possible, complete a Workers’Compensation form at the CTP AdministrativeOffice. FAILURE TO DO SO COULDJEOPARDIZE YOUR ENTITLEMENT TOBENEFITS FOR AS INJURY RECEIVEDON THE JOB.

XVII. Disorderly or Abusive Passengers

Passengers who are intoxicated, disorderly, intoxicated anddisorderly, disturbing the driver or other passengers, orcreating a safety hazard may be denied passage, requested toleave the bus, banned from future passages, or as a last resortarrested and charged. Drivers are not obligated to take abuse,either physical or verbal, from a passenger after followingprocedures. Persons violating the normal function of the of theoperation of the bus by his/her abnormal behavior may besubject to arrest, after considerable opportunities to cease.Steps to be taken are as follows.1. REMAIN CALM AND PROFESSIONAL IN MANNER!2. Stop the bus in a safe area and firmly but politely requestthe passenger to cease and desist his/her inappropriatebehavior.3. Warn the passenger that he/she will be asked to leave thebus and/or be arrested if the behavior continues.4. If the behavior continues or is of such nature that immediateassistance is required, and requesting assistance from asupervisor or the City Police will not further exacerbate thesituation, do so over the radio or by cell phone. If a radio call“in the clear” can not be made, utilize the CTP “DistressCodes” as follows:

A. When you require a supervisor on your bus, askdispatch for a “radio check” (e.g. “South Cheyenne toBase, I need a radio check, please.”) Dispatch will

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acknowledge your call (e.g.” South Cheyenne this isbase, confirm you radio check”) and have a supervisormeet you on your route. B. If police assistance is required and the call can notbe made “in the clear”, call dispatch or a shift leader,saying your bus number along with your location (e.g.“Base this is CTP #14, currently at Ridge andOmaha,”). Dispatch or a shift leader will confirm yourcall (“Confirm this is CTP #14") and notify the police.C. A few reminders:

1. Do not “cry wolf” . Theses distress codes aretaken seriously by dispatch and the shiftleaders.2. If you request police assistance and thesituation ends up solving itself, notify Dispatchof a shift leader immediately.

5. Request that the abusive passenger leave the vehicle. Makeevery effort to assure the location is safe to disembark thepassenger.6. Remain in that location until the police and/or supervisorarrive.7. To the best of your ability, ensure the safety of the otherpassengers.8. If the driver of passengers are being physically assaulted,THEN AND ONLY THEN may the driver attempt tophysically restrain the abusive passenger.9. A detailed written report is to be completed by the drive assoon as reasonably possible after the incident.

XVIII. Disciplinary Action

Per Chapter XII of the City of Cheyenne Personnel Rules andRegulations.

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XIX. Drivers’ Hours

1. Full-Time Drivers.A. The Cheyenne Transit work week runs fromSaturday through Friday.B. Full-Time drivers are normally scheduled to workbetween 39 and 40 hours per week. In so doing, theywill be paid for the full 40 hours.C. It’s the driver’s responsibility to keep track ofhis/her own hours. Dispatch attempts toschedule drivers for the requisite number of hours.However, due to circumstances (e.g. curb-to-curbscheduling)’ a driver may end up being scheduled formore of less hours than required. It is the driver’sresponsibility to make up a shortage of hours withinthe same work week, through coordination with theDispatcher or Assistant manager, and to alert Dispatchthat he/she is projected to exceed 40 hours in a givenwork week. Full-Time drivers who do not work at least39 hours in a work week, will be charged annual leavefor the shortages, unless there are extenuatingcircumstances. Over-time must be approved inadvance.

2. Route Drivers are scheduled for one of two shifts.A. Drivers for the first shift are to report to the busbarn at 6:00 a.m.. Drivers are welcome to arrive earlierfor “socialization” but are not “on the clock” until6:00a.m. That should allow adequate time to checktheir distribution boxes and the bulletin board, do a through pre-trip inspection oftheir assigned bus, and be at their first stop on time.B. First shift route drivers are to be “off the clock” nolater than 2:30PM. That allows sufficient time to ridethe relief bus to the bus barn and complete and turn intheir paperwork.

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C. Drivers for the second shift are to report to the busbarn no later than 1:30PM. Again, driver are welcometo arrive earlier for socialization but are not “on theclock” until 1:30PM. That should allow adequate timeto check their distribution boxes and the bulletin board,and ride the relief bus to the Transfer Station or WalMart in time to begin the 2:00PM run.D. Second shift drivers are to be “off the clock” by7:00PM. That allows sufficient time to refuel and washthe bus, return to the bus barn and completepaperwork.

3. Curb-to-Curb” (paratransit) drivers.A. Drivers are to arrive at the bus barn between 30 and45 minutes prior to their first scheduled pick-up. Thatshould allow adequate time to check their distributionboxes and the bulletin board, review their schedules,perform a thorough per-trip inspection of theirassigned bus and be at their first scheduled pick-up bythe appointed time.B. Drivers are to be “off the clock” by thirty minutesafter their last scheduled drop-off. That allowssufficient time to refuel and wash the bus and completerequired paperwork.

4. Downtown Shuttle Drivers are scheduled for one of twoshifts.

A. Driver fro the first shift are to report to the bus barnat 6:00AM. Driver are welcome to arrive earlier for“socialization” but are not on the clock until 6:00AM.That should allow adequate time to check theirdistribution boxes and the bulletin board, do athorough pre-trip inspection of his/her assigned bus,and be at the Cox Parking Garage by 6:30AM.B. First shift driver is to be “off the clock” no laterthan 1:15PM. That should allow sufficient time toreturn to the bus barn and complete required

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paperwork.C. Second shift driver is to be at the bus barn at12:30PM, check his/her distribution box and thebulletin board, and drive a relief bus to the Coxparking Garage, arriving no later that 12:45PM, so asto depart their at 12:50PM on his/her first afternoonround.D. Second shift driver is to be “off the clock” no laterthan 7:00PM. That allows sufficient time to refuel,wash the bus, return to the bus barn and completerequired paperwork.

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XX. Manual Operation of the Wheelchair Lift

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XXI. Trading Work Assignments

1. Work assignments can be traded only with the priorapproval of the Lead Dispatcher, Assistant Manager orManager.2. Drivers are responsible for advising Dispatch of upcomingconflicts they may have in their personal schedules. Therefore,the trading of work assignments will be “the exception” ratherthan “the rule”.3. Trading must be done on an equal hour for hour basis andaccomplished in such a way as to eliminate any deviationfrom normal weekly pay purposes. In no event will additionalhours be paid when drivers have traded work assignments.There shall be no money exchanged between drivers fortraded driving assignments.4. A driver desiring to trade work assignments is to coordinatethe trade with Dispatch

XXII. Leave Requests

1. See Chapter X (LEAVES) of the City of CheyennePersonnel Rules and Regulations.

2. Requests for annual leave are to be submitted through theLead Driver ( Assistant Manager for Stride Drivers) or toDispatch as early as possible, but no later than the Tuesday ofthe week new schedules are distributed.

3. Emergency request for leave will be addressed at any time.