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Cherry Doors LTD

Chett

Client Handbook

June 2007

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Introduction Welcome to Chett. We are a small company that runs two homes giving daily care to nine people, five in one residence and four in the other residence. We strive, at Chett, to ensure that our clients live typical daily lives within their own community just like all other residents of Powell River. They help to look after their homes, they do their own shopping (with some assistance if needed), they go out for coffee, form friendships and lead fairly active social lives together. They join with many community groups of which they have become significant and productive members. Chett works closely with Community Living British Columbia (CLBC), with the local licensing office and with Vancouver Coastal Health in order to make sure we

follow all the right rules and regulations. Chett has up to six staff members at each home who give care and support to the residents every day and every night. Each house also has a supervisor who makes sure the residents get the best possible care and works closely with the owner and administrator of Chett.

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What is this handbook for?

◊ This handbook has information in it that you need to know.

◊ This book tells you about all the rules we need to follow to make sure you are cared for in the very best way.

◊ This book tells you how we can help you to think about, talk about and then plan all the things you need to make up your mind about such as:

◊ things you want to do ◊ places you want to go ◊ people you’d like to spend time with. ◊ This handbook helps us to tell you all about us in a way that is respectful to you in words you will understand. A staff person will be happy to help you with anything you don’t understand.

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◊ A copy of this book is yours to keep and staff will keep a copy in case you lose yours.

What help will you get from Chett staff?

◊ We’ll help you

get around in your

community safely.

◊ We’ll help you to tell people

what you want them to know, if

you need it.

◊ We’ll help you to keep

doing the things you like to do and

to learn new activities you‘d like

to try.

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◊ We’ll make sure you have ways to

tell us or show us how you feel

about the way we look after

you.

◊ We will make sure that all

of our staff are trained to keep

you safe, healthy and happy.

◊ We’ll do our best to change something

for you if we see it isn’t helping you or

making you feel good.

( RIGHT TO LEGAL REPRESENTATION)

What we will do if you get into trouble?

Sometimes a person can get into trouble

and he or she might need to talk to

the police. Sometimes they even

have to find a lawyer or go to court

and talk to a judge. If this happens to

you, you can:

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◊ Talk to a staff member or

to your supervisor and

he/she will make sure you

get the right help .

◊ We can help you tell your family all about it.

We can also tell someone at

Community Living about it if you want to talk to

someone there.

◊ If you need it, we can also show you

how to find a lawyer to tell you all the things you

need to know about fixing your problem.

◊ We will continue to support you

through all the things you are asked to do and say

until your problem is fixed.

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INFORMED CONSENT

Sometimes we may ask you to give us some

personal and private information about yourself.

This is so we can:

◊ make sure you are safe and as healthy as you can

be.

◊ understand

when and why you might be feeling

sick or angry or sad or scared.

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◊ learn what we can do to make you feel better faster

in the most comfortable way.

We will not collect or use any information about

you unless you say it is alright with you. We will

explain to you what information we might want to

see or use and then ask you to sign your name on a

form. This form will say :

◊ that you agree to let us collect

and use information about you whenever we need to

◊and only use

information about you if and when it is appropriate

(in your best interests) to do so.

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◊ that you really do understand

what the form says, and that we have done our best to

make sure that you are not confused or unsure about

what it is asking you to do.

◊ that we will keep your information

very private and not leave it out for people to see who

don’t look after you. It will be locked away safely.

You will be able to look at all the information we

have about you any time you ask. We will read it

to you if you need us to and explain anything you

might not understand.

Some information we might need or ask you for

includes:

◊ your name , age, height and weight

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◊ a short story of your life

◊ any personal care note that we write

down

◊ pictures or videos with you in them

You can say

“yes” or“no” if we ask you to sign this form. You

are the only one who can decide this answer and

we will listen to you and follow your decision.

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Release of Information

We might ask you if we can share some

information about you with other people once in a

while. This is only because we don’t always know all

the answers to what you need when

you are sick, or scared or sad about something.

Your doctor, dentist and sometimes a counselor

and even your worker at your day program might be

able to give you some extra help when you need it.

We will ask you to sign a form that says you agree to

let us show some of your information to one or more

of these people. You don’t HAVE to sign it. We will

try our best to explain why we need it but it is only

up to you to decide if you think it is an idea that is

good for you. Every year we will ask you about this

again to make sure you get lots of chances to think

about your answer and be sure about it.

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Complaints and Problems

If something happens at home that bothers you or

upsets you, we want you to be able to fix that and feel

better quickly. If you are unhappy with another

resident or a staff person, it is best to find a way to

talk to them and get back to being friends.

We will listen to you and help you to get an

answer to your complaint as soon as possible. We

have some ways you can do this :

◊ tell a staff person about it and ask him or her to

help you fix it. If it is a staff person you are upset

with, tell a different staff person or tell your

supervisor.

◊ If your complaint is with someone outside your

home, tell a staff person or your supervisor about it

and he or she will help you to fix the problem by

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talking with that person or talking with someone else

who looks after that person.

◊ You can have us write your

complaint down for you on a form. This way we will

remember all the facts and make sure we do

everything we can to support you through to an

answer that works for you.

Advocacy

Chett is very interested in supporting your personal interests and your life goals. The skills and interests you have can be used everyday by you and by others to improve your social and personal life. What can we do to help you to use your skills and talents:

◊ We will assist you in finding all the programs and

services your community has to offer to you that

interest you both personally and socially.

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◊We will set-up and help you to

organize a complete personal plan for

each year of your life so that you have goals to reach

for, skills to improve upon and activities to keep you

busy.

◊We will arrange any transportation you need in

order to attend your activities, functions and daily

programs.

◊We will help you with goals you have set for

yourself in other community programs outside the

home.

◊ We will assist you with any daily skills

you may find too hard to do by yourself.

Living At Chett- Basic Services

At Chett, you will be offered a home that includes

respectful and conscientious care 24 hours a day.

Staff members are trained to understand what to do in

situations involving :

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◊ Giving medications

◊Offering respectful and thorough

personal care daily

◊Preparing

meals daily, modifying ( cutting up, mincing,

pureeing) these meals for each resident as needed.

◊Cleaning,

maintaining and making the home comfortable for

each resident.

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◊Socializing

with the residents and helping with goals, plans,

activities and exercise.

◊Documenting all important issues,

information and concerns regarding clients and other

staff in a professional, respectful manner.